1. home and garden

HELPING YOU
FIND A HOME
ADVICE FOR SINGLE
HOMELESS PEOPLE
What to do
Places to stay
Who can help
Having problems with housing and looking for a new home can be a very
distressing and worrying time.
We have put together this booklet to help you with your search.
It provides information on where to look for housing, what you can expect,
agencies which can help you and details of emergency accommodation, which
you can access if you do not have anywhere to stay immediately.
Help from the Council
Our duties to the homeless
Unfortunately we cannot accommodate everyone who comes to us for help. Who we
can help is decided by applying Part VII of the Housing Act 1996 (as amended by the
Homeless Act 2002).
There are five areas or criteria that the council investigate when they are
considering what our duty is towards you:
• are you homeless?
• are you eligible?
• are you in priority need?
• are you intentionally homeless?
• do you have a local connection to the London Borough of Hounslow?
If you are homeless, eligible, in priority need and not intentionally homeless you may
be able to get help from the council with housing.
If you are not in priority need, the council is able to provide you with advice and
assistance to help you find your own accommodation.
There are set categories of people who are in priority need:
• pregnant women and dependents who live with them;
• people who are responsible for dependent children;
• people who are homeless as a result of fire, flood or other disaster;
• 16 and 17 year olds;
• people aged 18 to 21 who have been in care; and
• other people who are particularly vulnerable.
What if I’m not in priority need?
This leaflet has been written to help people who are not in priority need find
somewhere to live. It gives useful information on how to find housing, what you can
do if you do not have anywhere to stay tonight and all the help which is available to
you.
Help to stop you having to leave your
home
You should always get advice if you have been asked to leave your home. There are
a range of local housing advice agencies that can provide advice and help with your
housing problem, providing extra help with finding accommodation when we cannot
house you. An adviser can check whether you have a legal right to stay in your
current property. You don't necessarily have to leave just because you've been told
to.
Landlords and mortgage lenders have rules to follow if they want to evict you, this
normally means that you are entitled to written notice and a court order, which allow
you time to arrange somewhere else to live. Even if you have already left your
property, you may be able to move back in.
If you live with your landlord as a lodger there are fewer rules for them to follow, they
should still give you reasonable notice however, this may vary with your
circumstances.
If you have left your home because of an argument or problems with your family you
should get some advice straight away. There are a range of agencies which can offer
counselling or mediation to help you with the problems at home. If you have been
asked to leave your home by your husband, wife or partner it is important to get
some advice from a specialist agency as your rights and the rules are very
complicated. Getting some advice might help you to go back to your home.
Staying with family and friends
Staying with friends or family is often a good solution when you need somewhere to
stay as it will give you somewhere to live while you find a more permanent home.
If you are able to arrange this, make sure you don’t out stay your welcome as the time
there will be valuable while you make other arrangements.
If your friend asks you to leave, there will probably be very little you can do. Most
people who are staying with friends are classed as an excluded occupier, which
means that they can be evicted at very short notice.
Emergency Housing
I need somewhere to stay tonight
If you are homeless or threatened with homelessness you should try to stay with
friends or family while you arrange where you are going to live. If you cannot do this
and need somewhere to stay tonight, you may be able to find a place in a night
shelter or hostel.
Hostels and nightshelters
There are a range of hostels available across London, they cater for a range of
different circumstances, some have an open door policy and will attempt to house
someone directly from the streets. Others may have to offer any vacancies to their
local homeless out-reach teams, before being able to offer it to you when you
approach them directly.
Remember that these hostels are often in high demand, so you may need to try a
number of them to see if they have a space available.
We have included details in this booklet of a range of direct access hostels, which
you can approach directly to help you find somewhere to stay. It's best to telephone
first to check that they have room, as you may be turned away if you arrive when the
hostel is full.
A specialist hostel may be able to help with problems, that are making your housing
situation worse, and will usually support you in finding longer-term accommodation.
What is a hostel like?
The type of accommodation and facilities available in a hostel will vary, many have
shared kitchens and bathrooms and you will have to pay to stay there.
A hostel will house people with different issues. Many have strict rules to ensure that
it is a comfortable place to live. Some hostels may have times when you have to be
in or may not allow visitors, and alcohol and drugs are usually banned.
If you break the rules of the hostel, you can be evicted very quickly and it may be
more difficult for you to find other emergency housing.
How much does it cost?
We have included, with the hostel list, details of how much rent you should expect to
pay for each.
The rent in a hostel can be quite high, however, hostels are there for emergency
situations, and many will accept you even if you do not have any money but are able
to claim benefits to pay for the accommodation.
How long can I stay?
The amount of time you can stay in a hostel will vary, some will provide short term
help for a few days, others will provide a bed for a couple of months, but most will
help you to find somewhere more permanent to move to.
Bed and breakfast hotels
You may be able to find a place to stay in a bed and breakfast hotel. You can get
details of cheap local bed and breakfast hotels in the Yellow Pages or Thompson
local directories.
Most bed and breakfast hotels will accept people at the door but it's always best to
telephone first to check that they have room and, if you require help with your rent, if
they accept housing benefit.
Staying at a bed and breakfast can be expensive so you will probably have to pay
some money before you can stay there.
Refuges
If you have become homeless because of abuse, violence or threats you may be
able to get a place in a refuge.
The addresses are kept secret to protect the people staying there. If you don't feel
safe in your own area, you may be able to go to a refuge in another part of the UK.
Most refuges are for women and unfortunately there are very few refuges for men,
but there is always help available to ensure that you can find a safe place to stay.
If you are going to be homeless because you are fleeing an abusive or violent
situation, we can help you directly. We will be able to give you confidential advice
and help arrange a safe place for you.
Alternatively, there are specialist advice agencies that can help such as Women’s Aid
and the Men’s Advice Line; you can find their details in this booklet.
Finding longer-term accommodation
If you have made short term arrangements of where to stay, or if you have time
before you have to leave your home, you will need to start to think about where you
are going to live in the longer-term.
There are a number of options available to you depending on your own
circumstances, often the most likely option will be renting privately and there is a
range of different types of properties available in Hounslow and surrounding areas.
I would like to rent a property from the
council.
In general, demand for affordable homes in the borough far exceeds the number of
properties available.
Social housing is not the right option for everyone, particularly if you have nowhere to
live. Many people face a long wait for social housing and people with lower housing
need may not be re-housed at all.
Therefore, we do not recommend that this is a suitable option if you are actively
arranging where you’re going to live, as you may have to wait many years before being
offered a home, and most people are never offered a property from the housing register.
Private rented accommodation
Renting from private landlords is often the only option available to single people and
couples, particularly in the short term.
Renting privately can be a good option for you as you will be able to arrange a
property quite quickly and choose the type of property you like, in a location you
choose.
Private tenancies can be fully furnished, partly furnished or unfurnished. Think about
the sort of home that will suit you before you start looking, you might want a place
that is:
• near your family and friends;
• in a particular area;
• shared with other people or the
• available for a short time;
landlord;
• furnished or unfurnished;
• at an affordable rent; or
• on the ground floor.
Be realistic about what you are prepared to accept and what you can afford.
Where to look
You can find adverts for properties to rent in newspapers and in shop windows and
on ‘for sale’ boards.
Landlords also let their properties through letting agencies who will find a tenant on
their behalf. You can find details of local letting agencies in the yellow pages or
Thompson local directory.
Letting agencies are likely to charge a fee for their services when you have accepted
a property with them. They cannot make a charge to you for just registering with
them.
Useful Websites
• www.easyroommate.com
• www.Loot.com
• www.net-lettings.co.uk
• www.findaproperty.com
• www.londonnet.co.uk
• www.easylondonaccommodation.com
• www.propertyfinder.com/rent
• www.primelocation.com/uk-property-to-rent
• www.homesandproperty.co.uk
Newspapers
A lot of people find accommodation through newspapers. Places go quickly so it is
important to start early and follow up the advert as soon as possible.
You might want to try:
• Hounslow Guardian
• Hounslow Chronicle
• Hounslow Feltham and Hanworth Times
• Loot: Daily paper which has a large London wide accommodation section
• Evening Standard: Daily paper with London wide accommodation section.
Wednesday in particular has a large section
• London Lets: Wednesday only, for accommodation throughout London
• The Guardian: Capital Radio flatshare list in The Guardian, ‘The Guide’
• West London Post.
I don’t have a deposit/rent in advance
Sometimes the biggest difficulty in renting privately can be having the rent in advance
and deposits needed.
Most private landlords require a deposit, usually equivalent to one month's rent
before letting a room or a property. A deposit is returnable and will be given back to
you when you leave the property, unless there is any damage other than usual wear
and tear.
In addition to a deposit, landlords sometimes require rent in advance. If you have
been claiming Income Support or Job Seekers Allowance for six months you can
apply to the DWP at your local Job Centre Plus, for a budgeting loan for ‘rent in
advance’. Contact details for Job Centre Plus can be found in our advice agency
listings at the end of this booklet.
You can claim up to £1000 to enable you to secure private rented accommodation.
Guarantors
You may be asked to provide a guarantor who will sign an agreement that they will
take responsibility on your behalf for any tenancy problems, including guaranteeing
the rent if you fail to pay it.
How much rent will I have to pay?
Rents can vary greatly depending on the type of property and its location. If you rent
privately and are on a low income you may be able to claim housing benefit to help
you pay your rent.
In April 2008 a new way of calculating housing benefit was introduced called Local
Housing Allowance (LHA) which is based on the area you live, the number of people
in your property and your households size.
If you are a single person under the age of 25, it is likely that you will only be eligible
to receive Housing Benefit to cover the average cost of a room in a shared property.
They will look at:
• Your personal and financial circumstances:
• money you and your partner have coming in – earnings, some benefits, tax
credits and occupational pensions;
• your savings and any savings your partner has; and
• your circumstances (age, size of family, disability, whether anyone living with
you should help with the rent)
• The particulars of your home and the rent you pay:
• Is the rent reasonable for your particular home if you rent privately?
• Is your home a reasonable size for you and your family?
• Is the amount of rent reasonable for the area where you live?
Housing Benefit will not usually be paid if:
• you have savings of over £16,000, unless you are aged 60 or over and getting
the ‘guarantee credit’ of Pension Credit;
• you live with a close relative in their home;
• you are a full-time student (unless you are disabled or have children);
• you are an asylum seeker or are sponsored to be in the UK; or
• you do not meet the right to reside or the habitual residence test.
Housing benefit will not affect any other benefits you get.
To find out more or apply for Housing Benefit contact:
Hounslow Revenue Services on 020 8583 4242 or call into one of the council
offices.
Arranging to view properties
When you have found a property you are interested in, you will need to arrange to go
and see if you like it.
As a safety precaution, it’s a good idea to get a friend to go with you on the viewing
and to also let someone know where you’re going.
When you get to the property you should make sure the property is in a good state of
repair, that it is secure and all of the heating, lighting and plumbing works.
If you are going to be sharing a property with other people, it’s a good idea to try to
meet them to see if you will get along with them.
Usually private rented properties are available straight away, so try to be prepared to
move in or start paying the rent quickly, or you might be able to get the landlord to
hold the property for you for a short while.
As some properties may be popular, it’s always useful to be organised and if you like
it, be ready to make a decision. Remember, the viewing is not just for you to see if
you like the property, the landlord will also be seeing if they think you will be a good
tenant, so its important to make a good impression.
Information you will need to provide
Most landlords or letting agents will want to make formal checks to see if you will be a
good tenant. These may include asking for references, making a credit check and
they may want to contact your previous landlord. You will need to provide your
personal details and details of your salary and previous addresses.
Your tenancy agreement
When you decide on the property you would like to rent, you will sign and be entering
into a legal contract called a tenancy agreement with your landlord.
Most private self-contained tenancies are assured short-hold tenancies, and usually
last for six months or sometimes a year, and can be renewed by you and your
landlord at the end of this time.
Your tenancy agreement should give details of:
• the tenancy start date;
• the length of the tenancy if it is for a fixed period;
• the amount of rent, when it is due and when it may be reviewed or increased;
• what notice is needed from you and the landlord to end the tenancy; and
• your and your landlord’s rights and responsibilities.
Low Cost Home Ownership
If you want to buy a home of your own but can’t quite afford to, low cost home
ownership may be what you are looking for.
Low cost home ownership is a general term for a number of schemes aimed at
helping people on low and moderate incomes afford to buy a home of their own.
There are a variety of low cost home ownership schemes available in the Borough.
The most popular scheme available is New Build HomeBuy, also known as ‘Shared
Ownership’ or ‘part buy, part rent.’ This is where you buy a share of a new build
property and pay a small proportion of rent on the remaining share you do not own.
Gradually, you can buy further shares and eventually own your home outright.
There are other schemes available, which enable you to purchase a property on the
open market and get an equity loan for the share you cannot afford, at a very low
interest.
To be eligible for any low cost home ownership opportunities available in Hounslow,
you must be living or working in the Borough, on a moderate income and unable to
afford to buy a home of your own.
For more information and details of how to apply, visit
www.hounslow.gov.uk/keyworker and www.housingoptions.co.uk
Useful Information
Over the following pages we have provided details of sources of further information
and organisations who may be able to help you.
Please note that we cannot recommend any particular accommodation, agency or
service provider, we are only providing information.
We cannot accept any responsibility regarding any advice or accommodation you
receive from any of the agencies included in this booklet.
National helplines
Alcoholics
Anonymous
Asylum Aid
General information about Alcoholics Anonymous and its recovery programme.
020 7833 0022
Legal advice and assistance for refugees and asylum seekers in the UK.
020 7354 9264
Careline
Crisis telephone counselling service for children, young people and adults on
any issue, including relationship difficulties, depression, mental health, child
abuse, bullying, rape and sexual assault, domestic violence, drug and alcohol
problems and stress.
0845 122 8622
Childline
A free confidential helpline for children and young people in the UK. You can
talk to ChildLine about anything - no problem is too big or too small. If you are
feeling scared or out of control or just want to talk to someone.
0800 1111
Get Connected
A helpline providing advice on any issue.
0800 8084994
Gay and Lesbian
Helpline
Provides information, support and a referral service for lesbians, gay men,
bisexual people and anyone who needs to consider issues around their
sexuality.
020 7704 2040
London Street
Rescue
Runs a hotline, currently open 9am-12 midnight, for anyone concerned about
people sleeping rough.
0870 383 3333
Message Home
Message Home offers help, advice and support. If you feel unable to make
direct contact with the people you have left behind, they can help by forwarding
a message on your behalf to your family, carer or partner. They will only pass
on this message and will not tell your family any other information. Your call
cannot be traced
0800 700740
Men’s Advice
Line
The Men's Advice Line is a confidential helpline for men who experience
violence from their partners or ex-partners.
0808 801 0327
National
Domestic
Violence helpline
A helpline for women experiencing physical, emotional or sexual violence in the
home. Advice, information and support. Can refer callers to local refuges and
emergency and temporary accommodation across England.
0845 7023468
National Drugs
Helpline
The National Drugs Helpline, also called 'Talk to Frank' telephone helpline
offers advice, information and support to anyone concerned about drugs and
solvent/volatile substance misuse, including drug mis-users, their families,
friends and carers.
0800 776600
Rape Crisis
Information and support for rape victims and other resources.
0115 900 3560
Release (Drugs
Helpline)
Provides a range of services dedicated to meeting the health, welfare and legal
needs of drugs users and those who live and work with them.
0845 4500 215
Runaway
Helpline
Runaway Helpline is a national, free phone confidential service for anyone who
has run away from home or care, or been forced to leave home.
0808 800 7070
Samaritans
Samaritans provides confidential non-judgemental emotional support, 24 hours
a day for people who are experiencing feelings of distress or despair, including
those which could lead to suicide.
08457 909090
Saneline
SANEline is a national out-of-hours telephone helpline offering emotional
support and information for people affected by mental health problems.
0845 767 8000
Sexual Health
Line
A 24-hour, seven-days-a-week, free and confidential telephone service with
advice about HIV, AIDS, sexual health, sexually transmitted infections, local
services, clinics and support services.
0800 567123
Shelter's Free
Housing Advice
Helpline
Telephone advice and information for people with a housing problem or who
are homeless. Issues dealt with include housing rights, harassment, illegal
eviction, rent and mortgage arrears, disrepair, housing benefit, domestic
violence, hostel placements and finding accommodation. Helpline open 8am 8pm, 365 days a year.
0808 800 4444
Victim Support
Gives free and confidential support to help you deal with what you've been
through as a victim or witness of crime, whether or not you report the crime to
the police.
0845 3030900
Hostels
The London Borough of Hounslow is unable to recommend any particular
accommodation, agency or service provider. It is merely providing information.
The Authority cannot therefore accept any responsibility regarding the
advice/accommodation you receive from any of the agencies included in this
booklet.
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Public
transport
Centrepoint - Berwick Street
25 Berwick Street
London
W1F 8RF
020 7423 6805 or 7287 9134
Young single homeless people
aged 16-21 who are vulnerable
and at risk and who have lowmedium support needs.
Arsonists, bail absconders,
long term homeless people
and those with chaotic drug
use.
16
21
17
Self or agency referrals. Priority
to ALS, Cardinal Hume, CSTM,
New Horizon and London Irish
Centre. Referral questionnaire
completed (name, DOB, brief
housing history etc). If accepted,
can move in immediately. Proof
of ID preferred.
Daily. Operate a
waiting list.
27
Single: 9 at £192.49
2 bed: 9 at £192.49
£25.28pw required
from residents in
receipt of benefits.
Tottenham
Court Rd,
Oxford
Circus,
Leicester Sq
or Piccadilly
Circus tubes 5 mins walk.
Single homeless women with
mental health, drug, alcohol or life
skills issues, including multiple
needs. 4 beds for emergency
referrals with low support needs,
maximum stay of 3 nights. 14-bed
mental health unit for medium
support needs.
Those with a recent history
of violence or arson.
Women with high support
needs which cannot be met
by the project. Those who
have used substances in
the last 3 months who are
not linked in with services.
18
59
35
Agency referrals only until 5pm,
then accept self referrals. Self
referrals permitted for 1 night,
longer stay subject to interview.
Phone (24 hours). Require proof
of ID (birth certificate, passport,
NI number, Home Office papers
if relevant).
Daily. Operate a
waiting list for
longer stay
beds.
72
Includes
14-bed
mental
health unit.
Single: 72 at
£149.16
£141.21 for mental
health unit beds.
£12pw required from
residents in receipt
of benefits.
Edgware
Road or
Marylebone
tubes - 5 mins
walk. Buses:
6, 18, 27, 98,
205.
Kairos Community
22 Linden Grove
Peckham
London
SE15 3LF
020 7277 6264
Single homeless people with drug
or alcohol related problems with
low support needs who are
committed to becoming drug free
and sober. Priority to those with a
local connection.
Those with a history of
arson or severe violence.
People continuing to use
drugs or alcohol.
18
None
40
Self or agency referrals. Phone
(9am-5pm Mon-Fri). Interview
considers applicant's
commitment and ability to
participate in the programme. If
no vacancies, placed on waiting
list. Will help with claiming
benefits, and getting ID and
funding.
Weekly. Usually
operate a
waiting list.
39 In 1st
stage and
2nd stage
RCH, plus
116 moveon spaces.
Single: 39 at
£226.35
Above are charges
for first stage house.
£32.24pw required
from residents
receiving benefits.
Peckham Rye
train. Buses:
12, 35, 36,
37, 63, 78,
157, 171,
177, 312,
343, 345,
363, P12.
London Hostels Association
54 Eccleston Square
London
SW1V 1PG
020 7834 1545
Working people and students with
no additional support needs.
Unemployed people or
people on benefits.
18
60
22
Self referrals. Write or phone
(9am-5pm Mon-Sun) for
application form. Require 1
weeks' rent in advance, £100
deposit and £20 key deposit.
Require proof of ID.
Weekly. No
waiting list.
1391 In 11
hostels.
Single: 378 at £116£129.50
2 bed: 292 at
£88.50-£111
3-4 bed: 143 at
£64.50-£87.50
Charges depend on
whether half board
or self catering.
All hostels
within Zones
1 and 2.
Merton Action for Single Homeless
(MASH)
8 Wilton Road
Colliers Wood
London
SW19 2HB
020 8543 3677
Young single homeless people
aged 16-21. Priority to those with
a 6 month local connection to LB
Merton.
People with a history of
violent crime. Those with
drug or alcohol problems.
People on conditional bail.
16
21
18
Self or agency referrals. Contact Weekly. No
by phone (24 hours). If applicant waiting list.
meets criteria and there is a
vacancy, interview arranged
(usually same day). If successful,
move in immediately. Must have
proof of ID. May require list of
previous convictions.
9
Single: 1 at £120.34
2 bed: 4 at £107.01
£7.28pw required
from residents in
receipt of benefits.
Colliers Wood
tube - 5 minutes
walk. Buses:
55, 57, 155,
200, 219.
Missionaries of Charity - Gift of Love
112-116 St George's Road
London
SE1 6EU
020 7401 8378 or 7620 1504
Single homeless men aged 30-60
with low support needs,
particularly those who have been
sleeping rough.
Men who are violent. Those
currently using
drugs/alcohol who do not
wish to stop using while at
the hostel. Men with high
support needs that can not
be met by the project.
30
60
45
Self or agency referrals. Do not
Weekly. No
accept referrals on Thursdays,
waiting list.
otherwise 8.30am-11.30am daily.
Only accept applicants after an
assessment by the Sister in
Charge.
36
bed: 4 at Free
3-5 bed: 4 at Free
5+ bed: 2 at Free
There is no charge
for the
accommodation.
Lambeth North
or Elephant &
Castle tubes - 5
mins walk.
Buses: 12, 53,
148, 188, 344,
C10.
www.centrepoint.org.uk
Church Army – Cosway Street
1-5 Cosway Street
London
NW1 5NR
020 7262 3818
www.maryleboneproject.org.uk
www.london-hostels.co.uk
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Public
transport
Missionaries of Charity - Home of
Peace
179 Bravington Road
London
W9 3AR
020 8969 2631
Single homeless women with no
or very low support needs. Prefer
applicants to have a local
connection to LB Westminster.
Women with a history of
violence. Women unable to
care for themselves.
18
60
40
Self or agency referrals. Phone
(8.30am-11am and 2.30pm7pm) to check vacancies. No
referrals on Thursdays. Usually
require proof of ID.
Daily/weekly. No
waiting list.
15
2 bed: 1 at Free
4 bed: 2 at Free
5 bed: 1 at Free
There is no charge
for the
accommodation.
Queens Park
tube and rail
station - 5
minutes walk.
Buses: 6, 36,
187, 316.
Salvation Army - Edward Alsop Court
18 Great Peter Street
London
SW1P 2BT
020 7233 0296
Single homeless men with low
support needs. Priority to those
with a local connection to LB
Westminster.
Arsonists. Schedule One
offenders. Those with a
history of violence.
18
None
36
Self or named agency referrals.
Phone or call into project after
8.30am. Referral form sent to
referrals manager. Interview.
One emergency bed available
nightly. Need proof of ID for
emergency bed and proof of ID
and income for other
bedspaces.
Daily. Operate a
waiting list.
108
St James's
Park tube - 5
mins. Buses:
11, 24, 211
(Victoria
Street), 507
(Greycoat
Place).
Young women aged 18-30 in full
time employment or education.
Arsonists, women with a
history of violence or with
current addiction problems.
18
30
20
Self referrals or named agency
referrals. Phone, call in or write
for an application form.
Application form completed by
prospective resident prior to
interview. Require proof of ID
and income.
Weekly. No
waiting list.
76
Single: 79 at
£175.01
Bedsit: 25 at
£142.47
Flat: 4 at £139.33
Lower rate of
ineligible charge in
bedsits and flats.
£4.62-£24.05pw
required from
residents claiming
benefits.
Single: 76 at
£109.31
All charges are
included in the rent.
SPEAR Hostel
24 Kew Road
Richmond
TW9 2NA
020 8948 5564
Single homeless people,
particularly those who have been
sleeping rough. Will accept
people with some support needs.
Usually applicants need to be
over 18, but will accept 16/17
year olds in special
circumstances.
Those already on a ban
(always time limited) from
SPEAR services. Arsonists.
People with recent sexual
offences.
16
None
29
Self or agency referrals. Phone
or call in for referral form
between 8am-11pm. Priority to
SPEAR's outreach team.
Booking in includes explanation
of hostel procedures and
completion of housing benefit
forms. Applicants must be
eligible for benefits.
Fortnightly.
Operate a
waiting list.
12 4
spaces for
women.
2 bed: 6 at £177.03
£12pw required
from residents in
receipt of benefits.
Richmond rail
station and
tube - 2
minutes walk.
Buses: 90,
190, 290,
337, 371,
391.
West London YMCA
25 St Mary's Road
Ealing
London
W5 5RE
020 8799 4800
Homeless people aged 16-35
with support needs such as
mental health, drug or alcohol
problems, learning difficulties or
physical disabilities. Must have a
local connection to LB Ealing.
Also accept working people,
students and tourists.
"Arsonists, paedophiles."
16
35
23
Single homeless people
claiming benefits: referrals via
LB Ealing and Ealing CAT only,
who are asked to supply
background information.
Students, working people,
tourists not claiming benefits
can refer themselves: write or
phone (9am-5pm Mon-Fri).
Weekly. No
waiting list.
185
Including
22 selfcatering
studio
flats.
Single: 163 at
£171.86
Studio: 22 at
£136.40
£18.66pw in catered
rooms. £4.28pw in
studio flats.
South
Ealing/Ealing
Broadway
tubes - 10
minutes walk.
People who have completed a
drug rehabilitation programme in
the last two years, and who
require intensive support. Can
accept those with alcohol
problems, providing they are
primarily drug users.
People with a history of
violence, arson or sex
offences.
18
None
26
Self or agency referrals. Phone
the central referrals office on
number given (10am-6pm MonFri) or write.
Varies - worth
checking
regularly.
Operate a
waiting list.
7
Single: 7 at £98
approx
£5.20pw min
required from
residents in receipt
of benefits.
Tooting Bec
tube. Balham
rail station - 2
minutes walk.
www.salvationarmy.org.uk
Servite Houses - Park House
227 Earls Court Road
London
SW5 9BL
020 7373 2851
www.servitehouses.org.uk
www.westlondonymca.org
235 Project
c/o 11 Alexandra Road
Wimbledon
London SW19 7JZ
020 3274 4035
www.cranstoun.org
Earls Court
tube - 3
minutes walk.
Buses: C1,
C3, 328.
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Public
transport
Arbours Association
6 Church Lane
London
N8 7BU
020 8340 7646
People with mental health
problems who have low to
medium support needs.
No automatic exclusions. All
applications are individually
assessed.
18
65
Self or agency referrals. Phone
(9am-4pm Mon-Fri) or write.
Interview first by Arbours
psychotherapist, then with house
co-ordinators. Meetings with
current residents, which may
include a weekend stay. Process
takes 3-6 weeks.
Varies. Operate
a waiting list
occasionally.
23 In 3
houses.
Single: 23 at £60
approx
£26pw approx
required from
residents in receipt
of benefits.
All houses
are 10
minutes walk
from a tube
station.
ARP – Camden, Hackney, Islington
and Lambeth
75 Knatchbull Road
London
SE5 9QU
020 7326 1882 or 7704 9840
People who have been alcohol
and/or drug free for at least 48
hours (1st stage) or 3 months
(2nd stage). Must be willing to
maintain abstinence while living
in project and engage in support
services. Priority to those with
local connection.
No automatic exclusions. All
applications considered on
a case by case basis.
18
65
Self or agency referrals. Phone
or call in (Mon-Fri 9am-5pm).
Application form completed prior
to interview. Need up to date risk
assessment, proof of ID and
relevant reports.
Weekly-monthly.
No waiting list.
56 In 7
schemes.
Single: 56 at £100£125
£4.56-£9.99pw
required from
residents receiving
benefits.
Carr-Gomm - North London
270-272 Camden Road
London
NW1 9AB
020 7482 2048
Single homeless people with
additional support needs,
including mental or physical
health problems, HIV/AIDS, exoffenders, care leavers, refugees,
a history of drug/alcohol misuse
which is now under control. Local
connection preferred.
People with convictions for
arson or serious violent
offences in the last 5 years.
Those with no support
needs. Those unwilling or
unable to live in shared
accommodation.
18
None
Applicants should initially contact Varies. Operate
Carr-Gomm to see if the local
a waiting list.
authority has 100% nomination
rights in a specific borough. Write
or phone (9am-5pm Mon-Fri).
Application pack. Interview.
Needs and risk assessment. If
accepted, placed on waiting list.
314 In 41
schemes.
Single: 314 at £76£178
£3-£18pw required
from residents in
receipt of benefits.
Office:
Camden
Town tube.
Buses: 29,
253.
CASA Shared House
75 Fortess Road
London
NW5 1AG
020 7428 5955
Men with alcohol problems who
have spent 3 months in
rehabilitation working on their
drink problem and who have
gained a level of stability in their
lives. Need to have been sober
for at least 3 months and have
low to medium support needs.
Those whose primary
dependence was on drugs.
Those with a history of
violence, sexual assault or
arson. Those who are still
drinking or using drugs.
Those unable to cope with
level of support offered by
the project.
18
None
35
Self or agency referrals. Phone
(10am-5pm Mon-Fri) or write.
Camden Universal Referral form
and risk assessment.
Assessment meetings with staff.
Require reference. Must have
been abstinent for at least 2
months at referral and 3 months
before moving in.
Varies. Operate
a waiting list of
about 3-6
months.
7
Single: 7 at £57.41
£11.21pw required
from residents in
receipt of benefits.
Tufnell Park
tube - 5
minutes walk.
Buses: 4,
134, 390.
Causeway Irish Housing Association
c/o Haringey Irish Centre
Pretoria Road
London
N17 8DX
020 8365 1751
Young Irish people (by birth or
descent), aged 18-31, who have
no support needs and are willing
to live in shared housing. Can
accept couples.
People with a history of
violence and arson. Those
unwilling to abide by the
equal opportunities policy.
18
31
25
Self or agency referrals. Phone
(10am-5pm Mon-Fri) to check if
the waiting list is open.
Application form completed prior
to interview. If criteria are met,
placed on waiting list until a
suitable vacancy arises.
Monthly.
Operate a
waiting list.
185 In 49
properties,
mainly
shared
accommod
ation.
Single: 82 at £90
average
Bedsit: 62 at £150
average
Flat: 41 at £150
average
Average £2.50pw
from residents in
receipt of benefits.
Office: White
Hart Lane
train station
or Seven
Sisters tube.
People of any age working or
studying within and around the
City of London. Can accept
people claiming benefits. Can
accept couples.
Those with current drug or
alcohol problems. Those
whose needs cannot be met
by the low level of support
the hostel offers.
16
None
20
Self or agency referrals. Write or
phone (8am-10pm Mon-Fri).
Application form and interview.
Require proof of identity and 4
weeks rent in advance. People
claiming benefits cannot move in
until their benefit has been
confirmed.
Varies.
Operates an
occasional
waiting list.
200 In 1
building.
Single: 150 at
£211.85
2 bed: 25 at
£181.89
All charges are
included in the rent.
Barbican,
Moorgate or
St Paul's
tubes. Buses:
4, 55, 56.
33
www.arboursassociation.org
www.carr-gomm.org.uk
www.irishcauseway.org.uk
City YMCA London – Barbican
2 Fann Street
London
EC2Y 8BR
020 7628 0697
www.cityymca.org
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Public
transport
Community Housing and Therapy Dainton House
1a Upper Brighton Road
Surbiton
KT6 6LQ
020 8390 0545
People with severe mental health
problems. Also accepts people
with a dual diagnosis of mental
health and substance misuse,
and those with a forensic history.
All referrals assessed on an
individual basis.
18
65
35
Self or agency referrals. Phone
(9am-5pm Mon-Fri), write or
visit website. Application form
completed by applicant and/or
referral agency. Require
placement funding, psychiatric
report, risk assessment. 6 week
assessment period.
Monthly.
Operate a
waiting list.
12
Single: 10 at £900
2 bed: 1 at £850
Registered Care
Home.
Surbiton rail
station - 5
minutes walk.
Ex-service men and women aged
18-55 who have been homeless
or are at risk of homelessness
and require low support to
prepare for independent living,
including those with mental health
problems.
Those with criminal
convictions for extreme
violence or sexual crimes.
Those dependent on
alcohol and/or drugs.
18
55
25
Self or agency referrals. Phone,
call-in (9.30am-5.30pm MonFri) or write. Application form.
Interview. Require proof of
military service. May require
psychiatric or social work
reports. Can apply whilst in
service and be offered a place
on discharge.
Monthly.
Operate a
waiting list of
about 16-20
weeks.
21 In 6bed
shared
house and
15 self
contained
bedsits/flat
s.
Single: 6 at £100
Flats: 15 at £86-£90
£12-£15pw required
from residents in
receipt of benefits.
Hostel: East
Acton tube.
Flats:
Paddington or
Edgware
Road tubes 10 minutes
walk.
People with severe mental health
problems. Can accept people
with a dual diagnosis and those
with a forensic history.
All referrals assessed on a
case by case basis.
18
65
30
Self or agency referrals. Phone
(9am-5pm Mon-Fri) or write.
Application form. Require
placement funding, psychiatric
reports, background information
from social worker and risk
assessment. 6 weeks
assessment period.
Monthly.
Operate a
waiting list.
11
Single: 9 at £900
2 bed: 1 at £850
Registered Care
Home.
Ladbroke
Grove tube.
Buses: 52,
23, 7, 70,
295.
Single homeless women with
mental health issues requiring
medium to high support. Priority
to those with a connection to LB
Westminster. 5 spaces for
women with chronic mental
health issues. 5 emergency beds
for single homeless women.
Women with a recent
history of violence or arson.
Women with current alcohol
or drug dependency issues.
18
59
35
Referrals for mental health
beds must come via named
agencies who are notified of
vacancies. Accept self or
agency referrals for 5
emergency beds by phone after
5pm. Interview. Agencies fill in
referral form and risk
assessment. Prefer proof of ID.
Varies. No
waiting list.
54
Including 5
Registered
Care
Home
beds.
Single: 54 at
£135.76
RCH is £340pw.
£9.64pw required
from residents in
receipt of benefits.
Victoria
tube/rail
station.
Buses: 2, 8,
36, 52, 73,
82, 185.
Men with alcohol problems who
want to maintain abstinence from
alcohol, preferably referred from
detox, but will accept those at
least one week sober on
admittance. Priority given to
applicants with a LB Merton or
Sutton connection.
Men who are still drinking.
Those with a recent history
of substantial drug use.
People without a connection
to a South London borough.
18
NON
E
45
Self or agency referrals. Write
or phone (9am-4.30pm MonFri). If meet criteria, interview.
Aim to interview within 5 days
of referral. Applicants must
have stopped drinking for 5-7
days before admission.
Varies.
Sometimes
operate a
waiting list.
8
Single: 8 at £87.08
£3.50pw required
from residents in
receipt of benefits.
Mitcham train
and tram
stations.
Morden tube.
Buses: 118,
264, 270,
280, 355.
www.cht.org.uk
Community Housing and Therapy Home Base
158 Du Cane Road
East Acton
London
W12 0TX
020 8749 4885
www.cht.org.uk
Community Housing and Therapy Lexham House
28 St Charles Square
North Kensington
London
W10 6EE
020 8969 8745
www.cht.org.uk
ECHG - Queen Mary Mental Health
Service
28 Greencoat Place
London
SW1P 1DX
020 7976 6338
www.echg.org.uk
Equinox - Mitcham Park
Equinox Substance Misuse Service
3 Mitcham Park
Surrey
CR4 4EN
020 8646 0975
www.equinoxcare.org.uk
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Equinox Women's Service - Oulton
House
c/o 4th Floor
224-236 Walworth Road
London SE17 1JE
c/o 020 7740 5785
Women ex-offenders who are
currently on a Statutory
Supervision Order or those who
have served a custodial sentence
of over 12 months. Priority given
to those with a LB Camden
connection.
Arsonists.
18
None
34
Young single homeless people
aged 16-24 with low to medium
support needs. Must have a 6
month LB Harrow connection.
16/17 year olds must be referred
by Social Services.
Those with "unmanageable
aggressive behaviour" or
severe drug/alcohol
problems. Those with a
history of sex offences,
violence or arson which
would put others at risk.
16
24
Women recovering from drug or
alcohol dependency who have
been through detox, undergone a
primary treatment programme
and who have "some
understanding of the 12 step
approach to recovery".
Women who have not been
through detox or undergone
a treatment programme.
Applicants must be 2 weeks
abstinent.
18
Young single people aged 16-24
with no additional support needs
who have recently left home and
are coming to work or study in
London for the first time. May
accept those entitled to housing
benefit.
Arsonists. Sex offenders.
Those with additional
support needs that cannot
be met by the level of
staffing at the project.
Working people and students
aged 18-45. Can accept people
on benefits (if working or a
student).
Single homeless people,
including ex-offenders, with no
additional support needs who are
prepared to engage in training,
and people with drug problems
who are prepared to attend a
rehab centre.
Public
transport
Self or agency referrals via
Probation Service. Phone
(10am-5pm Mon-Fri) or write.
Form completed by agency and
applicant. Interview. Require
MG16, risk assessment and
psychiatric report.
Infrequently.
Operate a
waiting list.
6
Single: 6 at £104.96
£5pw required from
residents in receipt
of benefits.
18
+
Self or agency referrals. Phone,
call in (9.30am-5.30pm MonFri) or write. Application form
and interview. If accepted,
placed on waiting list. Require
risk assessment and proof of
ID.
Varies. Operate
a waiting list.
38 In 9
shared
houses. 6
places for
women.
Single: 38 at £119
approx
£10.50pw approx
required from
residents receiving
benefits.
Office:
Harrow-onthe-Hill tube
and Harrow
bus station.
65
30
Self or agency referrals. Phone
(9.30am-5pm Mon-Fri). If
referral is appropriate,
assessment interview arranged.
Applicants must be drug and
alcohol free for at least 2 weeks
prior to admission, and be
willing to maintain abstinence.
Monthly. Usually
operate waiting
list.
8
Single: 4 at £709
2 bed: 2 at £709
Registered Care
Home. Private
clients pay
£772.50pw.
Queens Park
tube and train
station - 10
mins walk.
Buses: 6, 28,
31, 36, 46,
187, 328.
16
24
19
Self referrals. Write for
application pack or visit website
(www.hyelm.com). ID required.
Must pay a week's rent in
advance. £10 key deposit.
Infrequently.
Waiting list of 24 months.
223
Single: 59 at £131£134
2 bed: 80 at £88£116
4 bed: 1 at £79
All charges are
£15pw less after the
first 4 weeks.
£26pw required
from residents in
receipt of benefits.
Hampstead
tube - 3
minutes walk.
Bus: 46.
Any other than target group.
18
45
28
Self referrals only. Apply in
writing or visit for informal chat.
Require £225 (2 weeks rent)
room deposit and £15 key
deposit.
Infrequent.
Operate a
waiting list of 1
year.
28
Single: 28 at
£112.50-£118
Prices vary
according to size of
room.
Parsons
Green tube 2 minutes
walk. Buses:
14, 22.
People with alcohol related
problems "as we do not
have the facilities or trained
staff to provide the support,
care or supervision that they
need."
18
65
2030
Self or agency referrals.
Contact in person, by phone
(11am-4pm Mon, Tues, Weds
and Fri) or in writing. Applicants
are asked to come to the office
for an informal interview and to
complete an application form.
Infrequent.
Operate a
waiting list of
about 2 years.
12 In 3
houses.
Single: 12 at £70
Residents
responsible for
paying their own
utility bills.
Office:
Brixton,
Stockwell or
Clapham
North tubes 5 minutes
walk.
www.equinoxcare.org.uk
Harrow Churches HA - Low Support
Schemes
Penn House
16 Peterborough Road
Harrow
HA1 2BQ
020 8423 0373 or 8426 4995
www.hcha.eu
Hope House
49 Saltram Crescent
London
W9 3JS
020 8969 3587 or 8964 4723
www.actiononaddiction.org.uk
Hyelm
Arthur West House
79 Fitzjohns Avenue
London
NW3 6PA
020 7435 8793
www.hyelm.com
Kingston and Wimbledon YMCA Parsons Green
6 Parsons Green
London SW6 4TQ
020 7736 4878
www.kwymca.org.uk
Local 33 Church Triumphant
26 Mayflower Road
London SW9 9JZ
020 7737 3107
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Metropolitan Support Trust - Gay
Men's Housing
Apex Court
1 Woodger Road
London
W12 8NW
020 8743 2165
Gay men escaping from same
sex domestic violence or
homophobic violence. Can accept
those with some additional
support needs.
Those who are not able to
cope with low level of
support.
18
64
28
Self or agency referrals.
Contact by phone to check
vacancies and give initial
details (9.30am-5.30pm MonFri) or write. If appropriate, form
completed by applicant and
referral agency. Interview. Visit
to project to meet existing
residents.
Infrequent.
Operate a
waiting list.
18 In 3
properties.
Single: 18 at £90110
£10-£15pw required
from residents in
receipt of benefits.
MIND in Haringey - Milton Park
88 Milton Park
London
N6 5PZ
020 8341 1886
People with enduring mental
health needs wanting to live
independently in the community.
Priority is given to those with a
local connection to LB Haringey.
People whose main support
need is not a mental health
issue. Those with a history
of arson or physical
violence.
18
64
45
Self or agency referrals. Initial
contact by phone to check
vacancies. Application form,
assessment, interview and visit
to project. Require medical,
psychiatric and social reports,
discharge summary, risk
assessment where applicable.
Infrequent. No
waiting list.
8
Single: 8 at £84.23
£4.20pw required
from residents in
receipt of benefits.
Highgate tube
- 10 minutes
walk. Buses:
43, 134, 263 5 minutes
walk.
Moullin House
24-26 Mount Park Road
London
W5 2RT
020 8997 4343
Students aged 18-25 with low or
no support needs. Can also
accept older students or young
people who are working or doing
training courses if there are
spaces.
Currently unable to accept
those on benefits.
18
25
24
Self referrals. Phone, drop-in
(8.30am-12 noon Mon-Sat) or
write for application form. If
there are no places available,
placed on waiting list. Once a
place is offered must pay
deposit of £150. Require proof
of ID.
Monthly. Waiting
list of up to 6
people.
46
Single: 42 at £125
2 bed: 2 at £98
After first 4 weeks,
rent is reduced to
£115 and £90
Ealing
Broadway
tube - 5
minutes walk.
People with alcohol problems
who have stopped drinking and
"wish to recover in abstinence".
Must be committed to abstinence
from alcohol and drugs.
People who are still
drinking. Those with a
significant history of nonalcohol related violent
criminal behaviour.
18
None
45
Self or agency referrals. Write
or phone (8am-7.30pm MonFri). Referral form completed by
applicant. Initial assessment of
suitability, then informal
interview, visit to house and
discussion of the programme.
Varies. Operate
a waiting list.
18
Single: 18 at £430
Registered Care
Home.
Streatham
Common or
Streatham
train stations.
Tooting Bec
and
Broadway
tubes.
People with a history of drug use,
who have completed a full detox
programme and who require
intensive support. Can accept
those with alcohol problems,
providing they are primarily drug
users.
Those with a history of
violence, sexual offences or
arson may be refused
admission following
assessment by staff.
18
None
29
Self or agency referrals. Write
or phone (10am-6pm Mon-Fri)
to give initial details. If
appropriate, appointment for
assessment interview. Require
NI number, MG16 and
psychiatric reports if
appropriate. Place offered
subject to local authority funding.
Monthly.
Operate a
waiting list of
several weeks.
14
2 bed: 7 at £546
Registered Care
Home.
Clients under 25
pay £25.90pw, over
25 pay £37.85pw.
Project: East
Putney tube
and Putney
Bridge rail
station - 7
minutes walk.
People with drug or alcohol
misuse problems who have
completed a 1st stage
rehabilitation programme of at
least 12 weeks duration in the
last 2 years. Priority given to
those leaving any Cranstoun
Drug Services rehabilitation
program.
People with a history of
offences related to arson,
violence or sexual offences.
Those not eligible for
housing benefit.
18
None
30
Self or agency referrals. All
referrals taken centrally via
head office - number given
above. Phone (Mon-Fri 10am6pm) or write. Assessment
interview.
Monthly.
Operate waiting
list.
13
Single: 1 at £96.62
2 bed: 6 at £96.62
Approx £5.06pw
required from
residents on
benefits.
Project:
Tooting Bec
tube - 2
minutes walk.
Bus: 219.
www.mst-online.org.uk
www.misw.org.uk/moullin
Mount Carmel
12 Aldrington Road
Streatham
London
SW16 1TH
020 8769 7674
www.mountcarmel.org.uk
Oak Lodge
c/o 11 Alexandra Road
Wimbledon
London
SW19 7JZ
020 3274 4035
www.cranstoun.org
Project 85
c/o 11 Alexandra Road
Wimbledon
London
SW19 7JZ
020 3274 4035
www.cranstoun.org
Public
transport
Project
Who it’s for
Will not accept
Min
age
Max Ave
age age
How to get in
Religious of Mary Immaculate
15-16 Southwell Gardens
London
SW7 4RL
020 7373 3869
Young working women and
students aged 18-24.
Women on benefits.
18
24
1920
Self referrals. Phone, call in
(Mon-Fri 9am-12 noon,
4.30pm-7pm) or write.
Application form. Interview with
Sister-in-Charge. Require
parent's address and
background information.
Richmond Fellowship - Amadeus
House
18 Corfton Road
London
W5 2HT
020 8997 8015
People with mental health
problems aged 18-45.
Applicants with a history of
drug use must be drug free
for at least 3 months, those
with alcohol problems must
be "dry" for at least 6
months at time of referral.
Those with eating disorders.
18
45
25
Self or agency referrals. Phone
(9am-5pm Mon-Fri). Application
form. Require social and
psychiatric reports, risk
assessments and guarantee of
funding. Informal visit, 28 day
formal stay. Existing residents
consulted about who is
accepted.
Total
spaces
Cost per week
Public
transport
68
Single: 18 at £96
2 bed: 19 at £81
3 bed: 4 at £70
Gloucester
Road tube - 5
minutes walk.
Buses: 49,
74.
Infrequently.
Operate
occasional
waiting list of 812 weeks.
13
Single: 13 at £1400
RCH. Flat rate
includes cost of
forensic clients.
Ealing
Broadway
train and tube
or North
Ealing tube 10 mins walk.
Buses - 10
mins walk.
People with primary alcohol
misuse problems who wish to
participate in an abstinence
based rehabilitation treatment
programme.
People with a long history of
violence. Convicted sex
offenders. Those with
severe mental health
problems unable to cope
with level of support offered
by the project.
18
65
39
Self or agency referrals. Phone
for initial queries (MondayFriday 10am-4pm). Interview
date set within a week. May
require additional supporting
information. Applicants must
have guarantee of placement
funding through Social
Services.
Varies. Operate
a waiting list.
11 In 2
houses.
Single: 11 at
£510.84
Residents receive
an allowance for
food.
Those unable to live
independently with only low
support from the project.
18
26
www.servitehouses.org.uk
Young single women aged 18-26
with low support needs who are
in housing need, particularly
those on a low income, first time
visitors to London and overseas
students.
22
Self or agency referrals. Write
or phone for an application
form. Application forms and
phone queries are made to
lettings office (number above).
Interview.
Infrequent.
Operate a
waiting list.
15
Single: 15 at
£75.79-£80.51
£3.33pw required
from those in
receipt of benefits.
Shenehom
31 Ranelagh Avenue
Barnes
London
SW13 0BN
020 8876 2199
People with mental health
problems aged 20-65, who
require medium levels of support.
Priority to those with a RB
Richmond upon Thames
connection.
People with a history of
violence or those with an
alcohol or drug problem.
20
65
45
Self or agency referrals. Phone
(9am-5pm Mon-Fri) or write.
Informal visit, application form.
Formal assessment interview.
Meal at the house and
overnight trial stay. Require
psychiatric and social reports.
Infrequently.
Operate a short
waiting list.
13 2
buildings:
11 in main
scheme, 2
in semiindepende
nt unit.
Single: 13 at
£665.85
Registered Care
Home.
Ex-service personnel, including
those with a history of
homelessness who need support.
Accept people with physical
disabilities, mental health and
alcohol misuse issues. Can
accept couples. Must have some
independent living skills.
Each application considered
on a case by case basis.
18
Non
60
Self or named agency referrals.
Phone, call in (Mon-Fri 9am5pm) or write. Application form
completed prior to interview.
Require Ministry of Defence
Service records and Social
Services, Probation and
psychiatric reports if applicable.
Infrequently.
Operate a
waiting list of
approx 2 years.
225 In 2
buildings.
Flat: 225 at £105
Approx £15pw
required from
residents in receipt
of benefits.
www.richmondfellowship.org.uk
Rugby House - Agar St Augustine's
71 Agar Grove
London
NW1 9UE
020 7916 7634
www.rugbyhouse.org.uk
Servite Houses – Kemplay Road
c/o 48 Wandsworth Common Northside
London SW18 2SL
020 8871 3260
How often is
there
vacancies
Varies. Waiting
list of 2-3
people.
Project:
Hampstead
tube and
Hampstead
Heath rail
station - 5
minutes walk.
Barnes and
Barnes
Bridge train
stations.
Buses: 33,
72, 209, 283.
www.shenehom.org.uk
Sir Oswald Stoll Foundation
446 Fulham Road
London
SW6 1DT
020 7385 2110
www.oswaldstoll.org.uk
Sir Oswald
Stoll
Mansions:
Fulham
Broadway
tube.
Westway
Beacons:
East Acton
tube.
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Public
transport
Sisters Avenue Project
c/o 11 Alexandra Road
Wimbledon
London
SW19 7JZ
020 3274 4035
People who have experienced
substance misuse and who have
completed a period of drug
rehabilitation/treatment of at least
12 weeks duration within the last
2 years.
People with a history of
violence. Arsonists. Sex
offenders.
18
None
31
Self or agency referrals. All
referrals taken centrally via
head office - number given
above. Phone (Mon-Fri 10am6pm). If referral made from
prison, write. Assessment
interview.
Varies, but
usually monthly.
Operate a
waiting list.
7
Single: 7 at £104.14
Minimum £5.20pw
required from
residents on
benefits.
Clapham
Junction rail
station.
Clapham
Common
tube. Buses:
35, 45a, 77,
77a, 37.
SPEAR Hostel
24 Kew Road
Richmond
TW9 2NA
020 8948 5564
Single homeless people,
particularly those who have been
sleeping rough. Will accept
people with some support needs.
Usually applicants need to be
over 18, but will accept 16/17
year olds in special
circumstances.
Those already on a ban
(always time limited) from
SPEAR services. Arsonists.
People with recent sexual
offences.
16
None
29
Self or agency referrals. Phone
or call in for referral form
between 8am-11pm. Priority to
SPEAR's outreach team.
Booking in includes explanation
of hostel procedures and
completion of housing benefit
forms. Applicants must be
eligible for benefits.
Fortnightly.
Operate a
waiting list.
12 4
spaces for
women.
2 bed: 6 at £177.03
£12pw required
from residents in
receipt of benefits.
Richmond rail
station and
tube - 2
minutes walk.
Buses: 90,
190, 290,
337, 371,
391.
Thames Reach - Robertson Street
Project
1a Daley Thompson Way
London
SW8 3DA
020 7720 9505
People aged over 55 with a
history of street homelessness
who find it hard to sustain or
obtain other forms of long term
accommodation due to
challenging behaviour, continued
heavy drinking and/or chaotic
way of life.
Those who present a
current risk of arson. People
who need nursing care must
have an appropriate
package of care arranged
with external agencies prior
to moving into the scheme.
55
Non
65
Self or agency referrals. Write
or phone (9am-5pm) to discuss.
Agency completes referral
form. Agency and applicant visit
project. If appropriate, applicant
moves in or is placed on the
waiting list.
6-8 a year.
Operate a
waiting list.
42
Single: 42 at
£208.06
£45.94pw required
from residents in
receipt of benefits.
Wandsworth
Road rail - 15
mins.
Clapham
Common tube
- 20 mins.
Buses: 77,
87, 137, 345.
Men aged 18-45 who have
alcohol and/or substance misuse
problems. Must need a
rehabilitation environment.
Anyone except target group.
18
45
28
Self or agency referrals. Phone
to make initial contact (1pm5pm). Application form
completed by prospective
resident. Staff discuss
motivation of applicant and vote
as to suitability for programme.
Placement funding required
from relevant borough.
Monthly.
Operate waiting
list.
9
Single: 3 at £395
approx.
2 bed: 3 at £395
approx.
£67.22pw required
from residents
receiving benefits.
Streatham
train station 10 mins walk,
Tooting Bec
tube - 15
mins walk.
Buses: 249,
319.
Men recovering from drug or
alcohol dependency who have
been through detox, spent some
time in a 1st stage treatment
programme, and wish to remain
abstinent. Can also accept men
with additional mental health
problems.
Anyone still using drugs or
alcohol.
18
65
30
Self or agency referrals, usually
by phone (9am-5pm Mon-Fri).
Assessment visit, includes
interview. May require
psychiatric and/or primary
treatment centre reports. Must
be committed to and/or have
done 12-Step primary
treatment.
Varies. Operate
a waiting list average wait 1
week.
22
2 bed: 2 at £688 or
£773
3 bed: 6 at £688 or
£773
Lower charge:
LA/DSS/Probation
funded. Higher:
private fees.
Registered Care
Home.
Clapham
Common tube
- 10 minutes
walk.
www.cranstoun.org
www.thamesreach.org.uk
The Arbour
47 Tooting Bec Gardens
Streatham
London
SW16 1RF
020 8769 3444
www.tnp.org.uk
Thurston House
52 Rectory Grove
London
SW4 0EB
020 7622 7833
www.actiononaddiction.org.uk
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Public
transport
Trinity Homeless Projects – Barnhill
2 Barnhill Lane
Hayes
Middlesex
UB4 9HD
020 8797 9503
Single homeless men aged 16-50
requiring low levels of support.
Priority to those with a local
connection to LB Hillingdon.
Those with a history of
violence, arson or sex
offences. Those with recent
substance misuse issues.
People who cannot manage
their own medication.
16
50
25
Self or agency referrals. Phone
Mon-Fri 8.30am-5pm. Referral
form completed prior to
interview. Staff discuss referral.
Proof of ID and risk
assessment required. Interview.
6 week induction period with a
review.
Monthly.
Operate a
waiting list.
5
Single: 5 at £94.41
£7.64pw required
from residents
receiving benefits.
Northolt tube
and Hayes
railway
station - 3540 mins walk.
Buses: 140
from station.
Single homeless women aged
16-30 with support needs, eg life
skills, employment and training,
benefits and immigration.
People with a history of
arson, sex offending or
violence. Those unable to
cope without 24 hour staff
support.
16
30
21
Self or agency referrals. Phone,
write or call in (Mon-Fri 8.30am5pm). Application form
completed prior to interview.
Require proof of identification,
eg passport, medical card, a
letter from SS. Probation
referrals require PSR, MG16
and risk assessment.
Infrequently.
Operate a
waiting list.
5
Single 5 at £92.94
£7.70pw required
from residents in
receipt of benefits
Buses: 140 or
E6 - 5 mins
walk.
Single homeless men aged 16-50
with support needs. 25% of
bedspaces are for ex-offenders.
Prefer applicants to have a local
connection.
Those with a history of
arson, serious violent
crimes or sex offences.
16
50
25
Self or agency referrals. Phone
(8.30am-5pm Mon-Fri) or write.
Application form. Interview.
Require PSR, MG16 and risk
assessment for Probation
referrals and may require social
or psychiatric reports. Must
have ID.
Every few
months.
Operate a
waiting list.
8
Single: 8 at £92
Plus 17 move-on
beds in shared
houses.
£6.72pw from
residents in receipt
of benefits.
Hounslow
Central tube.
People who have experienced
problems with alcohol and have
stopped drinking.
People with a history of
violence that is not alcohol
related. Those who are still
drinking. Arsonists.
18
65
40
Self or agency referrals. Phone
(9.30am-5.30pm Mon-Fri) or
write. Risk assessment
completed at point of referral.
Require local authority
placement funding and can
help with funding applications.
Varies.
Sometimes
operate a
waiting list.
12 In 2
adjoining
houses.
Single: 12 at
£426.30
Registered Care
Home.
£38.70pw required
from residents in
receipt of benefits.
Battersea
Park/Queenst
own Road rail
stations.
Buses: 44,
49, 137, 156,
170, 344,
345, 419.
People with alcohol related
problems who are in need of
residential provision and who
wish to "adopt an alcohol free
lifestyle". May also accept people
with secondary drug problems.
Those whose primary
dependence is drug related.
Those with a history of
arson or violence not
related to their alcohol
problems. People requiring
nursing care.
18
None
38
Self or agency referrals. Initial
contact by phone (9am-5pm
Mon-Fri) or write. Interview. 3
week residential assessment
period. Require placement
funding, usually from local
authority. Applicants must have
completed detox before
applying.
Monthly.
Operate a
waiting list.
12 Plus 6
bedspaces
in 2nd
stage
house.
Single: 10 at £464
2 bed: 1 at £464
Registered Care
Home.
Ealing
Broadway
tube and
North Ealing
tube - 5
minutes walk.
Buses: 83,
207, 65.
www.trinityhomelessprojects.org.uk
Trinity Homeless Projects - Norwood
Gardens
1 Norwood Gardens
Yeading
Hayes
Middlesex
UB4 9LU
020 8797 9504
www.trinityhomelessprojects.org.uk
Trinity Homeless Projects - Pownall
Gardens
17-18 Pownall Gardens
Hounslow
Middlesex
TW3 1YW
020 8737 6611
www.trinityhomelessprojects.org.uk
Turning Point - Davies Residential
Service
318-320 Queenstown Road
London
SW8 4LT
020 7627 1242 or 3447
www.turning-point.co.uk
Turning Point - Hartley House
31 Madeley Road
London
W5 2LS
020 8997 0022
www.turning-point.co.uk
Project
Who it’s for
Will not accept
Min
age
Max Ave How to get in
age age
How often is
there
vacancies
Total
spaces
Cost per week
Public
transport
Umbrella - Chalton Street
c/o Residential Commissioning Team
Room 211, 79 Camden Road
London
NW1 9ES
020 7974 2816
People with nursing level mental
health care needs and a local
connection to LB Camden. May
accept those with a secondary
need associated with alcohol or
drugs.
Anyone who does not have
a primary need for nursing
care relating to mental
health problems. People
with dementia.
18
65
5560
Self or agency referrals. All
referrals need to be processed
via LB Camden's eligibility
panel to confirm the need for
nursing care. Phone, call in
(9am-5pm Mon-Fri) or write.
Application form and interview.
Require detailed background
information.
Infrequent.
Operate a
waiting list as
necessary.
9
Single: 9 at See
below
Registered Nursing
Home.
Costs paid by
Camden Primary
Care Trust.
Euston and
Kings Cross
train and tube
stations,
Mornington
Crescent tube
- 5 mins walk.
Young single homeless people
aged 16-35 with low to medium
support needs. 16-17 year olds
must be referred by LB
Hillingdon. Priority given to
applicants with a local connection
to LB Hillingdon.
People with a recent history
of arson, abusive behaviour,
violence or sexual offences.
16
35
25
Self or agency referrals. Phone
(9am-4pm Mon-Fri) or write.
Application form. Interview. If
successful, placed on waiting
list. Must have proof of ID.
Police checks prior to interview.
Further information such as
psychiatric reports if
appropriate.
Infrequently.
Waiting list of up
to 5 people.
13 Plus 10
move-on
flats.
Bedsit: 13 at
£127.33
£2.74pw required
from residents in
receipt of benefits.
Uxbridge train
and bus
station - 5
minutes walk.
Single homeless men aged over
30 with medium support needs.
Priority to those with a local
connection to LB Wandsworth.
Arsonists, sex offenders,
men with a history of
violence and drug users.
30
None
47
Self and agency referrals.
Phone (7am-11pm Mon-Fri,
8am-10pm weekends).
Application form completed by
prospective resident or referring
agency. Interview. Require
proof of ID.
Monthly.
Operate a
waiting list.
30 In 2
buildings.
Single: 26 at
£158.29
2 bed: 2 at £158.29
£7pw required from
residents in receipt
of benefits.
Clapham
South tube 10 minutes
walk.
www.umbrella.org.uk
West London YMCA – Uxbridge
Hillingdon Road
Uxbridge
UB10 0AE
01895 813863
www.westlondonymca.org
Western Lodge
84 West Side
Clapham Common West Side
London
SW4 9AY
020 7228 1425
Advice agencies
Agency
Details
Contact
Aanchal
Services for Asian women who have
experienced domestic violence. Telephone
helpline. Emotional support, group work
and counselling. Open door sessions
Monday- Friday 10am-2pm. Advice,
practical help and casework on housing
and matrimonial matters, welfare rights,
benefits, referrals to solicitors. Older
women’s group.
Languages other than English
Bengali, Gujarati, Hindi, Punjabi, Sylheti,
Tamil and Urdu.
Drop-in or
phone the
helpline.
Asian Women’s Domestic
Violence Project
Bryant Street Community Centre
Bryant Street
London
E15 4RU
0845 451 2547 24 hour helpline
Acton Homeless Concern
Emmaus House
1 Berrymead Gardens
London
W3 8AA
020 8992 5768 Emmaus House
Age Concern (Feltham,
Hanworth and Bedfont)
Feltham Lodge , Harlington Road
West, Feltham, Middlesex, TW14
0JJ
020 8751 5829
Day centre for homeless people. Free
breakfast Mon-Fri, lunch Tues-Fri and
Sun. Clothes, showers. Advice on benefits
and housing. GP Fri, chiropody, optician,
dentist and barber. Alcohol and drug
counsellor. Women and children's group
Weds. Damien Centre at 3-5 Church
Road, Acton W3 8PU - Mon 11.30am8pm, Tues-Fri 10.30am-12 noon, 2pm8pm for social activities, TV, tea, coffee
and sandwiches.
Day centre, social groups, advice/
information, advocacy, carer support
scheme including respite care. Awarded
the Legal Services Commission Charter
Mark for general help including casework.
Drop-in or
phone.
Opening Hours
How to
get there
Monday
9.30am - 5.30pm,
24 hour helpline
Tuesday
9.30am - 5.30pm,
24 hour helpline
Wednesday
9.30am - 5.30pm,
24 hour helpline
Thursday
9.30am - 5.30pm,
24 hour helpline
Friday
9.30am - 5.30pm,
24 hour helpline
Weekends
24 hour helpline
Monday
Closed
Tuesday
12 noon - 2pm
Wednesday
12 noon - 2pm
Thursday
12 noon - 2pm
Friday
12 noon - 2pm
Weekends
Sunday 12 noon
- 2pm
Monday
9am – 5pm
Tuesday
9am – 5pm
Wednesday
9am – 5pm
Thursday
9am – 5pm
Friday
9am – 5pm
Weekends
9am – 5pm
Answer phone all other times.
The Asian Women's
Counselling Service
(TAWCS)
Unit B, Fairfield Works, Fairfield
Road, Hounslow, Middlesex, TW3
1UZ
020 8570 6568
www.taha.org.uk
1 to 1 confidential counselling, group and
family therapy for Asian women. Advice
and Information. A project of The Asian
Health Agency.
Monday
9am – 5pm
Tuesday
9am – 5pm
Wednesday
9am – 5pm
Thursday
9am – 5pm
Friday
9am – 5pm
Service also available evenings and weekends.
Bangladesh Welfare
Association
12b &12c Devonshire House,
School Road, Hounslow,
Middlesex, TW3 1QX
020 8577 2694
Provides advice about immigration,
education, racial and domestic violence,
employment, housing, DSS benefits,
money matters, liaison with local police.
Also mother-tongue and religious teaching.
Monday
10am – 5:30pm
Tuesday
10am – 5:30pm
Wednesday
10am – 5:30pm
Thursday
10am – 5:30pm
Friday
10am – 5:30pm
Weekends
10am – 5:30pm
Stratford
station.
Buses 86,
104, 238,
241, 262,
474.
Acton Town
tube - 15
minutes walk.
Buses 207,
266, 607 to
Acton High
Street.
Agency
Details
Contact
Brent Women's Advisory
and Resource Centre
Resource centre for the BME
communities, particularly refugees,
unemployed people and women subjected
to domestic violence. Information and
advice on welfare benefits, immigration,
housing and debt. Mediation service.
Drop-in, phone,
contact for
appointment,
email or write.
Community Resource Centre
William Dunbar House
Albert Road
London
NW6 5DE
020 7328 7805
Brentford and Chiswick
Citizens Advice Bureau
Chiswick Town Hall
Heathfield Terrace
London
W4 4JN
0870 1269 500
Brian McKenna & Co
Suite 2, Neals Corner, 2-6 Bath
Road, Hounslow, Middlesex, TW3
3HJ
020 8814 2900
The Centre for Nepalese &
Gurkhas
Feltham Community Association
Feltham People's Centre
High Street
Feltham
TW13 4AH
020 8891 4862
Chelsea Methodist Church
Drop-In Centre
155a King's Road
London
SW3 5TX
020 7352 9305 ext 21
www.chelseamethodist.
org.uk
Dogs Trust - Hope Project
17 Wakley Street
London
EC1V 7RQ
020 7833 7688
www.dogstrusthopeproject.org.uk
EACH - Ethnic Alcohol
Counselling in Hounslow
729 London Road
Hounslow
TW3 1SE
020 8577 6059
Advice and information on a range of
issues, including housing, homelessness,
benefits, debt, employment rights and
immigration and nationality. Call in
Monday, Wednesday and Thursday 10am12 noon for limited number of
appointments given out each day. Evening
session Mondays 6.30pm-7.30pm for
people unable to attend during the day.
Phone advice Monday, Wednesday and
Thursday 10am-11am.
Drop-in, phone
or write.
A solicitor firm who have been awarded
the Legal Services Commission Charter
Mark and are contracted by the LSC to
provide community legal services in
housing issues.
Opening Hours
How to
get there
Monday
9am - 5pm
Tuesday
2pm - 5pm
Wednesday
9am - 1pm
Thursday
9am - 5pm
Friday
Appointments only
Weekends
2pm - 6pm
Monday
10am - 12 noon, 6.30pm 7.30pm
Tuesday
Closed
Wednesday
10am - 12 noon
Thursday
10am - 12 noon
Friday
Closed
Monday
9am - 5.30pm
Tuesday
9am - 5.30pm
Wednesday
9am - 5.30pm
Thursday
9am - 5.30pm
Friday
9am - 5.30pm
Information and advice for members of the
Nepalese community. Previously known as
the 'All Nepalese Association in
Hounslow'.
Buses 6, 16,
52, 316, 328.
Chiswick
Park or
Gunnersbury
tubes - 5-10
minutes walk.
Buses E3,
27, 237, 267,
391, 440,
H91.
Feltham train
station.
Buses 235,
117, H25,
H26.
Day centre for homeless people. Showers
(weekday mornings except Weds) and
laundry (Tues, Thurs mornings). Free
meals 1.30pm Mon, Tues, soup Thurs.
Alcohol, drug, mental health referrals.
Listening support, referrals to young
people's counselling service. Work with
WL Churches Homeless Concern emergency nightshelter Nov-March. Cafe
open to all Mon, Tues, Thurs, Fri 10am2pm for low cost snacks.
Drop-in.
Free neutering, vaccinations,
microchipping, worming, flea treatment,
emergency veterinary care for dogs whose
owners are homeless or in housing crisis
(squatting, sleeping rough, living in B&Bs,
temporary accommodation, on a
travellers's site, in a hostel) through a
veterinary entitlement card scheme.
Advice for hostels, day centres and
shelters who accept/considering accepting
clients with dogs.
Phone or email.
Advice, information, support and
counselling for people with alcohol and
mental health problems from black and
minority ethnic communities. Structured
day care for people with substance misuse
issues. Support groups. Counselling for
young people with marital problems.
Drop-in or
phone for an
appointment.
Monday
9.30am - 3.45pm
Tuesday
9am - 3.45pm
Wednesday
Closed
Thursday
9am - 3.45pm
Friday
9.30am - 1.30pm
Monday
9am – 5pm
Tuesday
9am – 5pm
Wednesday
9am – 5pm
Thursday
9am – 5pm
Friday
9am – 5pm
Monday
9.30am - 7.30pm
Tuesday
9.30am - 5pm
Wednesday
9.30am - 5pm
Thursday
9.30am - 7.30pm
Friday
9.30am - 5pm
Sloane
Square and
South
Kensington
tubes - 15
minutes walk.
Buses 11, 19,
22, 211 stop
outside.
Hounslow
East tube and
Hounslow
bus station 3 minutes
walk. Buses
116, 117,
120, 203,
235, 237,
H23, H32.
Agency
Details
Hounslow Asian
Community Advice Service
Advice for the Asian and Somali
communities on welfare rights,
employment, immigration and nationality,
housing, money and debt, domestic
violence, family and relationship issues.
Outreach session at Asian Women's
Centre, 86 Hibernia Road, Hounslow
Monday 11am-1pm. Telephone advice
service Mon, Tues, Weds, Fri 10am-11am.
HREC
45 Treaty Centre
High Street
Hounslow
TW3 1ES
020 8583 2525
Hounslow Citizens Advice
Bureau
45 Treaty Centre
High Street
Hounslow
TW3 1ES
0870 126 9500
Hounslow Community
Advice Service
HREC
45 Treaty Centre
High Street
Hounslow
TW3 1ES
020 8583 2525
Hounslow Connexions
c/o Hounslow Library
Treaty Centre
High Street
Hounslow
TW3 1ES
020 8577 5478 (office)
www.hounslowattic.org.uk
Hounslow Furniture
Recycling Project
Carnegie Hall
Northcote Avenue
Isleworth
Middlesex
TW7 7JQ
020 8814 2225
Hounslow Law Centre
51 Lampton Road
Hounslow
TW3 1LY
020 8570 9505
www.hounslowlawcentre.org.uk
Advice and information on a range of
issues, including housing, homelessness,
benefits, debt, employment rights,
immigration and nationality. Casework in
debt and welfare benefits.
Advice for the Asian and Somali
communities on welfare rights,
employment, immigration and nationality,
housing, money and debt, domestic
violence, family and relationship issues.
Telephone advice service Monday - Friday
10am-11am.
Careers advice and guidance, and
advice/signposting on a range of other
issues (eg homelessness, health, benefits)
for young people aged 13-19 years (up to
24 for young people with special needs)
and their parents. Vacancy service for
young people. Resource library with
internet access open to the public. Limited
service for people aged 20+.
Provide low cost furniture, white goods
and other household items to people in
need. Charged on an item by item basis.
Legal advice and representation on
housing issues for council and private
tenants and for homeless people.
Specialist help in housing, immigration and
welfare benefits. Help and advice with
appeals. Advice for refugees and asylum
seekers.
Contact
Drop-in, phone
or write.
Drop-in or
phone. Phone
advice service
Mon - Fri 10am 11am.
Drop-in or
phone.
Phone.
Drop-in, phone,
email or write.
Opening Hours
How to
get there
Monday
9am – 11am
(drop in and appts)
Tuesday
10am – 12pm
12:30pm – 2:30pm
(drop in)
Wednesday
10am – 12pm
(drop in and appts)
Thursday
10am – 11am
(drop in and Appts)
Friday
Closed
Monday
10am - 1pm
Tuesday
Closed
Wednesday
10am - 1pm
Thursday
10am - 1pm
Friday
Closed
Monday
10am - 12 noon Asian
drop-in
Tuesday
10am - 12 noon Asian
drop-in
Wednesday
10am - 12 noon Asian
drop-in
Thursday
10am - 12 noon Somali
drop-in
Friday
10am - 12 noon Somali
drop-in
Monday
10am - 5.30pm
Tuesday
10am - 6pm
Wednesday
10am - 5.30pm
Thursday
10am - 6pm
Friday
10am - 5.30pm
Weekends
Sat 10am - 5pm
Monday
8.30am - 4.30pm
Tuesday
8.30am - 4.30pm
Wednesday
8.30am - 4.30pm
Thursday
8.30am - 4.30pm
Friday
8.30am - 4.30pm
Monday
10am - 1pm
Tuesday
10am - 1pm
Wednesday
10am - 1pm
Thursday
10am - 1pm
Friday
10am - 1pm
Hounslow
Central tube.
Buses 81,
110, 111,
116, 117,
120, 203,
222, 235,
237, 281,
H20, H22.
Hounslow
Central tube.
Buses 81,
110, 111,
116, 117,
120, 203,
222, 235,
237, 281,
H20, H22.
Hounslow
Central tube.
Buses 81,
110, 111,
116, 117,
120, 203,
222, 235,
237, 281,
H20, H22.
Hounslow
Central tube.
Buses 81,
110, 111,
116, 117,
120, 203,
222, 235,
237, 281,
H20, H22.
Twickenham
train station 10 minutes
walk.
Hounslow
bus station.
Buses H20,
H37, 267.
Hounslow
train station
and
Hounslow
Central tube.
Buses 120,
235, 237.
Agency
Details
Contact
Ealing, Hammersmith and
Hounslow Samaritans
Telephone helpline operating 24 hours a
day for people who are isolated, feel in
despair or are suicidal. Provides listening,
befriending and support. The national local
rate Samaritans number (08457 90 90 90)
can put callers through without delay to
their nearest unengaged branch.
Phone 24 hours
or call in
between 10am 10pm daily
(11am - 10pm
Sat/Sun).
26 Junction Road
Ealing
London
W5 4XL
020 8560 2345 or
08457 90 90 90 (24hr)
www.samaritans.org.uk
Feed the Hungry Heart
101a Pears Road
Hounslow
Middlesex
TW3 1SS
020 8569 5359
Federation of Poles in
Great Britain
238/246 King Street,
Hammersmith, London,
W6 0RF
020 8741 1606
Feltham Citizens Advice
Bureau
People's Centre
High Street
Feltham
Middlesex
TW13 4AH
0870 1269 500
Drop-in centre for senior citizens and
homeless people. Hot meal, activities and
some advice/information for senior citizens
Tues 11am-2.30pm. Services for
homeless people Thurs 11am-3pm,
including hot meal, clothing, showers,
haircuts, and alcohol recovery advice
service (EACH). Part of the Christian
Community Church - West London. The
project welcomes people of any religion, or
none.
Drop-in.
Represents the interests of the Polish
community in Great Britain. Provides help
and advice.
Advice and information on a range of
issues, including housing and
homelessness, benefits, debt, employment
and disability. Specialist debt advice and
free sessions with solicitors.
Drop-in, phone
or write.
freespace.virgin.net/
feltham.cab
Heathrow Travel Care
Room 1308
Queens Building
Heathrow Airport
TW6 1BZ
020 8745 7495
Independent social work agency for
passengers, staff and visitors at London
Heathrow Airport. Advice on services for
mental health issues, homelessness,
finding emergency accommodation.
Advice for people whose passports are
lost or stolen. Advice on disability travel
issues.
Drop-in at
terminal
information
desks, phone or
email.
Opening Hours
How to
get there
Monday
10am - 10pm drop-in,
24 hours phone
Tuesday
10am - 10pm drop-in,
24 hours phone
Wednesday
10am - 10pm drop-in,
24 hours phone
Thursday
10am - 10pm drop-in,
24 hours phone
Friday
10am - 10pm drop-in,
24 hours phone
Weekends
Sat/Sun 11am-10pm
drop-in, 24hr phone
Tuesday
11am - 2.30pm drop-in
Thursday
11am - 3pm drop-in
Monday
11am – 4:30pm
Tuesday
11am – 4:30pm
Wednesday
11am – 4:30pm
Thursday
11am – 4:30pm
Friday
11am – 4:30pm
Monday
10am - 1pm appts,
2pm - 3pm phone
Tuesday
10am - 1pm appts,
2pm - 3pm phone
Wednesday
Appointments only
Thursday
10am - 1pm appts,
2pm - 3pm phone
Friday
10am - 1pm appts,
2pm - 3pm phone
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
11am - 5pm
Friday
9am - 5pm
South Ealing
or Northfields
tubes. Buses
E2, E3, 65.
Hounslow
East train
station - 5
minutes walk.
Feltham train
station.
Buses 235,
117, H25,
H26.
Agency
Details
Contact
Hounslow PCT PALS
Information and advice on local NHS
services for patients, their families and
carers. Support in resolving questions or
concerns about NHS treatment and in
using the NHS complaints procedure.
Referrals to Independent Complaints
Advocacy Services (ICAS). Signposting to
other local or national support agencies. A
network of PALS covers all NHS and
Primary Care Trusts.
Drop-in or
phone.
Consultation and treatment for people with
alcohol misuse problems. Assessment and
prescribing service. Detox, counselling and
support, harm minimisation, HIV testing
and counselling. Referrals to other
services. Community alcohol detox and
relapse prevention group. Family support.
Work closely with CMHT regarding dual
diagnosis clients.
By referral only usually via GPs.
Consultation and treatment for people with
drug misuse problems. Assessment and
prescribing service. Detox, counselling and
support, harm minimisation, HIV testing
and counselling. Referrals to other
services.
Phone or write.
Mainly by GP or
other agency
referral.
Opening Hours
How to
get there
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Monday
9am - 7pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 3pm
Monday
10am - 6pm
Tuesday
10am - 6pm
Wednesday
10am - 6pm
Thursday
10am - 6pm
Friday
10am - 6pm
Monday
6pm - 9pm
Tuesday
6pm - 9pm
Wednesday
11am - 2pm,
3pm - 9pm,
020 8568 1818
Thursday
6pm - 9pm
www.hycs.org
Friday
10am - 1pm
Monday
9.30am - 5pm
Tuesday
9.30am - 5pm
Wednesday
9.30am - 5pm
Thursday
9.30am - 5pm
Friday
9.30am - 5pm
Monday
10am – 5:30pm
Tuesday
10am – 5:30pm
Wednesday
10am – 5:30pm
Thursday
10am – 5:30pm
Friday
10am – 5:30pm
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
10am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Phoenix Court
531 Staines Road
Hounslow
TW4 5DP
0800 953 0676
www.hounslowpct.nhs.uk
Hounslow Substance
Misuse Team (Alcohol)
729 London Road
Hounslow
Middlesex
TW3 1SE
020 8814 6100
www.cnwl.org
Hounslow Substance
Misuse Team (Drugs)
Pharmacia House
Prince Regent Road
Hounslow
TW3 1NE
Hounslow
West tube 20 minutes
walk. Buses
116, 117,
235, 237,
H23 - 2
minutes walk.
Hounslow
East tube.
Hounslow
bus station 5 minutes
walk.
020 8538 1171
www.cnwl.org
Hounslow Youth
Counselling Service
78 St Johns Road
Isleworth
Middlesex
TW7 6RU
Immigration Advisory
Service – Ebury
Unit 3 Ebury Business Centre
161-163 Staines Road
Hounslow
TW3 3JZ
Counselling for young people up to the
age of 25 who live, work, attend school or
college in the London Borough of
Hounslow.
Advice, information and legal advice on
immigration, nationality and asylum issues.
Outreach services - phone for more
information.
Phone for an
appointment.
Phone or
contact for an
appointment.
Isleworth
train station 10 minutes
walk. Buses
37, 117, 203,
237, 267,
H20, R2.
Hounslow
Central tube
and train
station - 10
minutes walk.
020 8607 6570
www.iasuk.org
Intercontinental Charity
Organisation
9 Red Lion Court, Alexandra
Road, Hounslow, Middlesex, TW3
1JS
020 8577 6488
Jobcentre Plus – Feltham
Bridge House
Hanworth Road
Feltham
TW13 5DD
020 8250 4300
www.jobcentreplus.gov.uk
Give advice with welfare (housing, income
support etc). Help with application forms
and general information. In the process of
establishing a language education centre.
Combined jobsearch and benefits service
for people of working age. Personal
advisers assist with jobsearch activities
and benefits claims. Access to Jobpoint
terminals for information on job vacancies.
Part of the Department for Work and
Pensions' Jobcentre Plus network.
Call in or phone.
Feltham train
station.
Buses 90,
117, 235,
285, 490,
602, H25,
H26, H27.
Agency
Details
Contact
Jobcentre Plus - Heathrow
Jobcentre for anyone looking for full or part
time work. Information about vacancies,
employment training and the New Deal.
Call in or phone.
(jobs only)
Cardinal Point
Newall Road
Heathrow North
Hounslow
TW6 2SN
020 8465 3800
Opening Hours
How to
get there
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
10am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
10am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Monday
9.30am - 5.30pm
Tuesday
9.30am - 5.30pm
Wednesday
Closed
Thursday
9.30am - 5.30pm
Friday
9.30am - 5.30pm
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 4.45pm
Monday
10am - 12.30pm,
1.30pm - 4pm
Tuesday
10am - 12.30pm,
1.30pm - 4pm
Wednesday
Closed
Thursday
10am - 12.30pm,
1.30pm - 4pm
Friday
10am - 12.30pm,
1.30pm - 4pm
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 4.45pm
Buses 81, 90,
105, 111,
140, 222,
285, 555,
556, 557,
H98.
www.jobcentreplus.gov.uk
Jobcentre Plus – Hounslow
10 Montague Road
Hounslow
TW3 1LL
020 8607 1600
www.jobcentreplus.gov.uk
Law for All - Acton,
Hounslow and Richmond
191 The Vale
Acton
London
W3 7QS
Combined jobsearch and benefits service
for people of working age. Personal
advisers assist with jobsearch activities
and benefits claims. Freephone
telephones available on the ground floor.
Access to Jobpoint terminals for
information on job vacancies. Part of the
Department for Work and Pensions
Jobcentre Plus network.
Call in or phone.
Legal advice on a range of issues,
including welfare benefits, immigration and
nationality, housing, debt.
Phone.
Hounslow
train station.
Hounslow
Central tube.
Buses 116,
117,120, 235,
237, H20,
H32
020 8600 3100
LB Hounslow - Community
Mental Health Team
(Isleworth)
Social services for people with mental
health problems.
78 St Johns Road
Isleworth
TW7 6RU
Phone, call in or
by referral mainly from
GPs.
020 8583 3365
Isleworth
train station 5 minutes
walk. Buses
235, 237 and
H37.
www.hounslow.gov.uk
LB Hounslow - Futures
(Hounslow Leaving Care
Services)
Advice, guidance and practical support for
care leavers aged 16-21 (up to 24 if in full
time education).
Call in, phone or
write.
8 School Road
Hounslow
TW3 1QZ
020 8583 3577
www.hounslow.gov.uk
LB Hounslow Social
Services – Chiswick
Ashburnham House
Horticultural Place
Chiswick
London
W4 4BY
020 8583 3400
www.hounslow.gov.uk
Social services for children/families in
Chiswick, Brentford, Heston and Isleworth.
Older people's teams for Chiswick,
Isleworth and Brentford. Occupational
therapy services for Chiswick, Brentford,
Isleworth, Heston and Southall. Borough
wide service for children with disabilities.
Call in or phone
for an
appointment.
Chiswick
Park tube 10 minutes
walk. Buses
237, E3, 321,
27, E4.
Agency
Details
Contact
LB Hounslow Social
Services – Feltham
Range of social services for children and
families and older people. Occupational
therapy and home care services.
Phone, call in or
make an
appointment.
13 Hanworth Road
Feltham
Middlesex
TW13 5AF
Opening Hours
How to
get there
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 4.45pm
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 4.45pm
Monday
Closed
Tuesday
Closed
Wednesday
10am - 3pm
Thursday
Closed
Friday
9am - 12
Monday
9am - 6pm
Tuesday
9am - 6pm
Wednesday
9am - 6pm
Thursday
9am - 6pm
Friday
9am - 6pm
Monday
10am - 10pm
Tuesday
10am - 10pm
Wednesday
10am - 2pm
Thursday
10am - 5pm
Friday
Closed
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Feltham train
station - 3
minutes walk.
Buses 90,
117, 235,
281.
020 8583 3200
www.hounslow.gov.uk
LB Hounslow Social
Services – Heston
41 New Heston Road
Heston
Middlesex
TW5 0LW
Range of social services for children and
families, older people, people with
disabilities, people living with HIV/AIDS.
Call in or phone.
Hounslow
West tube
station - 20
minutes walk.
Buses 111,
120, H32.
020 8583 3125
www.hounslow.gov.uk
Hounslow Somali
Community Group
Volunteering and advice
3 Wright Road, Hounslow,
Middlesex, TW5 9LR
020 8831 9481
Mediation in Divorce
13 Rosslyn Road
East Twickenham
Middlesex
TW1 2AR
020 8891 6860
Family mediation to help separating and
separated couples make joint decisions
about the future, including arrangements
for children and finances. Offer counselling
for children and young people (5-18) and
for adults affected by family breakdown.
Phone, email,
contact for an
appointment.
www.mediationindivorce.
co.uk
Middle East Christian
Minority Advice Centre
173 South Ealing Road
London
W5 4QP
020 8569 7328
Mind in Ealing and
Hounslow
The Priory Centre
Acton Lane
Acton
London
W3 8NY
020 8992 0303
Advice, support and information on
immigration and asylum issues for people
from the Middle East, including refugees
and asylum seekers (OISC Level 3).
Advice on benefits. General advice on
housing, finding accommodation, and
health. Family mediation. Advice and
support around domestic violence issues.
Phone, fax or
email for an
appointment.
Information and support for people with
mental health problems, their families,
carers and friends. Advocacy in local
hospitals, community advocacy, supported
housing. Two day centres offering a range
of support and activities, including help for
people returning to employment or
education, and complementary therapies.
Phone, write or
email.
Entry to Employment programme for 16-25
year olds. The programme covers
confidence building, basic and key skills,
short IT courses and jobsearch skills and
aims to enable those attending to access
education, training or employment.
Drop-in, phone,
email, write or
contact for
appointment.
www.mind-eh.org
Nacro - Entry to
Employment
1st Floor Offices
11-17 Kingston Road
Staines
Middlesex
TW18 4QX
01784 492192
www.nacro.org.uk
St Margaret's
train station 5 minutes
walk,
Richmond
train station 15 minutes
walk. Buses
33, 490, 290,
H22, H37,
R68, R70.
South Ealing
tube. Buses
65, E3.
South Acton
train station 15 minutes
walk. Buses
207, 607, E3.
Agency
Details
The Philippine Centre
Advice, information and induction mainly to
Philippine immigrants.
Hounslow Community Association
Ltd, 9 Montague Road, Hounslow,
Middlesex, TW3 1JY
020 8572 7105
Philippine United Kingdom
Heathrow Association
(PUKHA)
117 Grove Road, Hounslow,
Middlesex, TW3 3PR
020 8572 7105
Shelter - London Housing
Aid Centre (South Team
Office)
London Public Advice Line
020 7014 1540
www.shelter.org.uk
Society of Afghan
Residents in the UK
West Acton Community Centre,
Churchill Gardens, West Acton,
London, W3 0JN
020 8993 8168
TASHA Foundation
(Brentford)
Alexandra House
241 High Street
Brentford
Middlesex
TW8 0NE
020 8569 9933
TASHA Foundation - Mental
Health Helpline
Alexandra House
241 High Street
Brentford
TW8 0NE
020 8560 6601 helpline
Contact
How to
get there
Hounslow
train station.
Hounslow
Central tube.
Buses 116,
117,120, 235,
237, H20,
H32
Office hours: Contact for details.
Assisting the Filipino community to
integrate in society. Advice/counselling &
information. Cultural, recreational and
youth activities.
Specialist housing advice and advocacy
service for anyone with a housing problem
in London. Deal with rent or mortgage
arrears, harassment, housing benefit
problems, disrepair, homelessness,
escaping violence. Initial contact is by
phone via the advice line, with follow up
appointments as appropriate. Also offer
housing advice through local surgeries.
Opening Hours
Telephone, Drop
in, Write or
Referral from
other agency.
To help Afghan refugees (and others) with
immigration, benefits, housing, health,
education, social and training issues.
Conduct mother tongue classes, cultural
activities, events, sports, youth clubs,
women's group, employment training and
job search and elderly project.
Services for people affected by mental
health difficulties or drug use. Information,
counselling and holistic health care.
Internet cafe Monday-Friday 10am-8pm,
Saturday 10am-2pm (phone 020 8560
4583). Out of hours helpline 6pm-9pm
weekdays, 24 hours weekends (phone 020
8560 6601).
Drop-in or
phone.
Out of hours helpline and other services
for people affected by mental health
difficulties or drug use. Issues include
substance misuse, anti-depressants,
stress, agoraphobia and depression.
Information, counselling and holistic health
care.
Phone, contact
for an
appointment or
write.
Monday
10am – 1pm
Tuesday
10am – 1pm
Wednesday
10am – 1pm
Thursday
10am – 1pm
Friday
10am – 1pm
Office hours
Monday –
Friday
10am – 5 pm
Monday
9am – 4pm
Tuesday
9am – 4pm
Wednesday
9am – 4pm
Thursday
9am – 4pm
Friday
9am – 4pm
Monday
9.30am - 5.30pm
Tuesday
9.30am - 5.30pm
Wednesday
9.30am - 5.30pm
Thursday
9.30am - 5.30pm
Friday
9.30am - 5.30pm
Monday
6pm - 9pm
Tuesday
6pm - 9pm
Wednesday
6pm - 9pm
Thursday
6pm - 9pm
Friday
6pm - 9pm
Weekends
6pm - 9pm
Angel tube
station.
Buses 43,
205, 214; Old
Street tube
station
(10min walk)
Brentford
train station.
Buses 267,
237 from
Chiswick to
Brentford
County Court;
237, 235,
from
Hounslow &
Isleworth.
Alexandra
House
situation next
to the court.
Brentford
train station.
Buses 267,
237 from
Chiswick to
Brentford
County Court;
237, 235,
from
Hounslow &
Isleworth.
Alexandra
House
situation next
to the court.
HELPING YOU FIND A HOME
ADVICE FOR SINGLE HOMELESS PEOPLE
What to do
Places to stay
Who can help
Community Services
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow TW3 4DN
Telephone: 020 8583 3842
www.hounslow.gov.uk