Role Profile
Role Details
Role Title
Range (A-D)
Business unit
Reporting to
Date produced or updated
Knowledge Management Officer
5
Risk Directorate
Security and Information Assurance Manager
October 2014
Purpose of Role
To support NS&I’s drive to become a learning organisation by developing and implementing
strategies in Knowledge and Information Management (KIM)
Key responsibilities
To implement KIM initiatives in line with NS&I policies providing assurance to the business
that NS&I meets relevant standards of KIM
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Contribute to the development of a knowledge sharing culture within NS&I and its
partners and the promotion of effective collaboration
Develop procedures and best practice guidance relating to KIM
Manage the implementation of knowledge management initiatives
Provide assurance that NS&I meet all relevant Government standards related to KIM.
To advise the business on the rationale and benefits of knowledge management
Coach staff to ensure compliance with knowledge management requirements ensuring
the sign off prior to roll out.
To develop, coordinate and analyse appropriate metrics (corporate and level 2
scorecard) relating to knowledge and information management.
Relationships
Please list the jobs and areas with which the post interacts. This should show internal and external
relationships.
Internal
Risk Director
Learning and Development manager
Compliance Team
Head of Risk
HR team
Internal communications
Internal Communications team
Business units
External
WISDOM User Group – network forum
representative
Other government departments in KIM issues –
network groups
Other business improvement forums
Role Profile - page 1
Person specification
Essential qualifications, experience and technical knowledge
Essential qualifications
Essential experience
Writing and implementing knowledge management procedures or programme to improve
business performance
Key principles and practical application of business improvement techniques
Understanding of technologies that enable knowledge and information management i.e. portals,
intranet, EDRM systems
Essential technical knowledge and skills
Strong interpersonal skills to be able to build credible relationships in NS&I to support KIM
strategies and delivery
Strong communication skills, both written and verbal and an ability to adapt these to different
levels
A wide range of business improvements methodologies, tools and techniques
Ability to facilitate group discussions in order to derive actions and agreement on the way
forward
Desirable
Project management skills
Qualifications in knowledge and information management
Competencies and values
Please read in conjunction with the NS&I Behavioural Based Competency Framework and give examples
relevant to the role.
Communication
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Level
3
(1-5)
There are very technical aspects to the role which I will communicate in as simple a manner as
possible.
I will be communicating to new recruits at all levels through the KM/Wisdom induction and this
requires a different style of communicating to that when I present to EMT or work in a project team
environment.
I will provide one to one coaching to senior staff, make presentations to business areas as
required on knowledge and information management each of which require a different
communication approach
I will be facilitating groups across the business to capture key business processes. This will involve
challenging and supporting them to deliver key outputs to agreed deadlines
The role requires delivery to level 3 but as a stretch it is possible to reach level 4 by focusing on :
Explaining complex information simply and presenting my own work areas passionately,
persuasively and constructively e.g. – WISDOM training; Intranet and KM project working.
Customer focus
Level
3
(1-5)
Role Profile - page 2
This competence has more of an internal customer focus than external customer within the context of
Knowledge and Information Manager
 In facilitating KM strategy work such as WISDOM development and training, Process capture and
Intranet development, I will evaluate the needs and interests of both external and internal
customers.
 In managing the WISDOM/EDRM systems at NS&I I need to represent the customer perspective
for NS&I in dealing with Atos.
 In all the work I do I will have the principles of “treating customers fairly” in mind and I will be
required to contribute to the completion of the directorate TCF plan.
Delivering results
Level
3
(1-5)
In delivering the WISDOM and Process Capture building blocks of the KM Strategy I will
 Agree key delivery objectives and seek to identify and manage the risks relating to the work.
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Agree delivery plans and monitor my own delivery and that of the individuals working with me.
External focus
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2
(1-5)
I will manage the support relationship with Atos to ensure effective service delivery especially
relating to EDRM
I will identify the records implications of new government policy and provide recommendations on
how to address any changing needs.
I will source and manage external suppliers to ensure successful delivery of information products
and services
I will seek feedback from those I work with both internally and externally within the scope of my
role.
Improving business performance

Level
Level
3
(1-5)
I will facilitate cross functional work groups for Process Capture, Business Improvement,
Wisdom development and in doing will encourage them to identify opportunities for
improvements
I will use my knowledge and skills expertise in knowledge and information management to
support and challenge others to cope with change and new working practices
I will seek a balance between time and quality to ensure that all change is delivered with
pace and confidence.
The role requires delivery to level 3 but as a stretch it is possible to reach level 4 by focusing on :
 Developing the right EDRM solutions going forward and building key metrics to evidence a
stronger compliance with the legislation and regulations.
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Create learning and development plans for others with regards to Intranet management; WISDOM;
process management
Leadership
Level
2
(1-5)
Whilst this role has no direct reports leading others will occur in managing building blocks in the KM
strategy and delivering the roll out of the Process Capture element
 I will ensure that the work objectives are met and performance standards are adhered to
 I will ensure that the team understands the agreed delivery plan and works to achieve both
personal and team objectives
The role requires delivery to level 2 but as a stretch it is possible to reach level 3 by focusing on :
 I will provide coaching and mentoring roles in EDRM/Wisdom as well as wider knowledge
management.
Role Profile - page 3
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I will provide necessary structure to ensure that the business needs for the KM strategy are met, by
establishing objectives and ways of working.
Solving problems and making decisions
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Level
3
(1-5)
I will support and advise others in resolving problems and making decisions by providing strong
facilitation
I will be making sound decisions and encouraging others to do so through use of my knowledge
and skills as a trained facilitator and specialist 6 Thinking Hats facilitator knowledge.
I will demonstrate integrity and fairness in making decisions on WISDOM/KM matters and
presenting these in a constructive manner.
Teamwork
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Level
3
(1-5)
I will accept responsibility and actively promote own role and work to promote team
cohesiveness and inclusiveness.
I will constructively contribute to the cross functional decision making, problem solving and project
work of the Intranet project and the KM working Group.
I will resolve differences and conflicts with other individuals and teams constructively and
assertively
As a specialist in knowledge and information management I will develop the working skills and
behaviours of others in NS&I through training, coaching and business briefing.
Role Profile - page 4