Role Profile
Role Profile Role Details Role Title Range (A-D) Business unit Reporting to Date produced or updated Knowledge Management Officer 5 Risk Directorate Security and Information Assurance Manager October 2014 Purpose of Role To support NS&I’s drive to become a learning organisation by developing and implementing strategies in Knowledge and Information Management (KIM) Key responsibilities To implement KIM initiatives in line with NS&I policies providing assurance to the business that NS&I meets relevant standards of KIM Contribute to the development of a knowledge sharing culture within NS&I and its partners and the promotion of effective collaboration Develop procedures and best practice guidance relating to KIM Manage the implementation of knowledge management initiatives Provide assurance that NS&I meet all relevant Government standards related to KIM. To advise the business on the rationale and benefits of knowledge management Coach staff to ensure compliance with knowledge management requirements ensuring the sign off prior to roll out. To develop, coordinate and analyse appropriate metrics (corporate and level 2 scorecard) relating to knowledge and information management. Relationships Please list the jobs and areas with which the post interacts. This should show internal and external relationships. Internal Risk Director Learning and Development manager Compliance Team Head of Risk HR team Internal communications Internal Communications team Business units External WISDOM User Group – network forum representative Other government departments in KIM issues – network groups Other business improvement forums Role Profile - page 1 Person specification Essential qualifications, experience and technical knowledge Essential qualifications Essential experience Writing and implementing knowledge management procedures or programme to improve business performance Key principles and practical application of business improvement techniques Understanding of technologies that enable knowledge and information management i.e. portals, intranet, EDRM systems Essential technical knowledge and skills Strong interpersonal skills to be able to build credible relationships in NS&I to support KIM strategies and delivery Strong communication skills, both written and verbal and an ability to adapt these to different levels A wide range of business improvements methodologies, tools and techniques Ability to facilitate group discussions in order to derive actions and agreement on the way forward Desirable Project management skills Qualifications in knowledge and information management Competencies and values Please read in conjunction with the NS&I Behavioural Based Competency Framework and give examples relevant to the role. Communication Level 3 (1-5) There are very technical aspects to the role which I will communicate in as simple a manner as possible. I will be communicating to new recruits at all levels through the KM/Wisdom induction and this requires a different style of communicating to that when I present to EMT or work in a project team environment. I will provide one to one coaching to senior staff, make presentations to business areas as required on knowledge and information management each of which require a different communication approach I will be facilitating groups across the business to capture key business processes. This will involve challenging and supporting them to deliver key outputs to agreed deadlines The role requires delivery to level 3 but as a stretch it is possible to reach level 4 by focusing on : Explaining complex information simply and presenting my own work areas passionately, persuasively and constructively e.g. – WISDOM training; Intranet and KM project working. Customer focus Level 3 (1-5) Role Profile - page 2 This competence has more of an internal customer focus than external customer within the context of Knowledge and Information Manager In facilitating KM strategy work such as WISDOM development and training, Process capture and Intranet development, I will evaluate the needs and interests of both external and internal customers. In managing the WISDOM/EDRM systems at NS&I I need to represent the customer perspective for NS&I in dealing with Atos. In all the work I do I will have the principles of “treating customers fairly” in mind and I will be required to contribute to the completion of the directorate TCF plan. Delivering results Level 3 (1-5) In delivering the WISDOM and Process Capture building blocks of the KM Strategy I will Agree key delivery objectives and seek to identify and manage the risks relating to the work. Agree delivery plans and monitor my own delivery and that of the individuals working with me. External focus 2 (1-5) I will manage the support relationship with Atos to ensure effective service delivery especially relating to EDRM I will identify the records implications of new government policy and provide recommendations on how to address any changing needs. I will source and manage external suppliers to ensure successful delivery of information products and services I will seek feedback from those I work with both internally and externally within the scope of my role. Improving business performance Level Level 3 (1-5) I will facilitate cross functional work groups for Process Capture, Business Improvement, Wisdom development and in doing will encourage them to identify opportunities for improvements I will use my knowledge and skills expertise in knowledge and information management to support and challenge others to cope with change and new working practices I will seek a balance between time and quality to ensure that all change is delivered with pace and confidence. The role requires delivery to level 3 but as a stretch it is possible to reach level 4 by focusing on : Developing the right EDRM solutions going forward and building key metrics to evidence a stronger compliance with the legislation and regulations. Create learning and development plans for others with regards to Intranet management; WISDOM; process management Leadership Level 2 (1-5) Whilst this role has no direct reports leading others will occur in managing building blocks in the KM strategy and delivering the roll out of the Process Capture element I will ensure that the work objectives are met and performance standards are adhered to I will ensure that the team understands the agreed delivery plan and works to achieve both personal and team objectives The role requires delivery to level 2 but as a stretch it is possible to reach level 3 by focusing on : I will provide coaching and mentoring roles in EDRM/Wisdom as well as wider knowledge management. Role Profile - page 3 I will provide necessary structure to ensure that the business needs for the KM strategy are met, by establishing objectives and ways of working. Solving problems and making decisions Level 3 (1-5) I will support and advise others in resolving problems and making decisions by providing strong facilitation I will be making sound decisions and encouraging others to do so through use of my knowledge and skills as a trained facilitator and specialist 6 Thinking Hats facilitator knowledge. I will demonstrate integrity and fairness in making decisions on WISDOM/KM matters and presenting these in a constructive manner. Teamwork Level 3 (1-5) I will accept responsibility and actively promote own role and work to promote team cohesiveness and inclusiveness. I will constructively contribute to the cross functional decision making, problem solving and project work of the Intranet project and the KM working Group. I will resolve differences and conflicts with other individuals and teams constructively and assertively As a specialist in knowledge and information management I will develop the working skills and behaviours of others in NS&I through training, coaching and business briefing. Role Profile - page 4
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