American Association of Medical Assistants AAMA 2012 SCOTTSDALE, ARIZONA 56th Annual Conference September 7–10, 2012 Scottsdale, Arizona Scottsdale 2012 Hot Topics Program Agenda CEU category codes Registration Open Thursday, September 6, 6–9 pm Friday, September 7 Registration Open: 7 am–6:30 pm Continental Breakfast: 7 am First-Timers and Students Reception: 7:30–8:30 am Kinder, Safer, Gentler Cancer Treatment 8–10 am Review alternative treatments that patients may choose that can be integrated with conventional medicine in treatment of cancer. Learn about different types of therapy, including holistic medicine, and how treatment plans can be customized. (2 GC) Health Law Update: An Overview of Legal Issues Facing Medical Practices 8–10 am Be prepared! Get an overview of legal issues and guidelines that face medical practices on a daily basis. Receive information on topics such as physician supervision guidelines for the medical assistant, incident-to services and correct billing, HIPAA Hot Topics updates affecting medical offices, what interpretative services must be provided by the practice, the handling of medical records, and much more. (2 GA) Caring for Special Populations 8–10 am The patient population today includes many who are non-heterosexual or transgendered. Learn to incorporate information about these patients into the medical assisting curriculum. Find out why understanding LGBT lifestyles is important in providing equal health care treatment. Discover why this group faces difficulties in accessing adequate health care. Understand the terminology that applies to this population and the most common health issues facing LGBT patients. (2 G) Board of Trustees, Endowment Meetings: 8 am–Noon Understanding PTSD 10:30 am–12:30 pm Post-traumatic stress disorder (PTSD) develops from traumatic ordeals that cause intense fear, helplessness, or horror, such as a sexual or physical assault, the unexpected death of a loved one, an accident, war, or natural disaster. Families of victims also can develop PTSD, as can emergency personnel and rescue workers. Understand how common PTSD is, the three categories of PTSD, and the difference between PTSD and G = General A = Administrative C = Clinical the normal response to trauma. Recognize symptoms and treatment for this disorder. (2 C) Pain and Addiction 10:30 am –12:30 pm Gain insight on treating patients with addictions, including the most common addiction: nicotine. Topics include signs, symptoms, and treatment of addiction; what services are available and how to develop these resources for patient use; and the legal implications of treating patients with addiction. Find techniques to cope with “drug seekers.” (2 GAC) The Final Frontier— Thanatology and What You Need to Know 10:30 am–12:30 pm Thanatology is the study of death. Medical assistants need to feel comfortable talking to patients about death and dying. Learn about the stages of grieving, explore hospice care, and discover other resources to assist dying patients and their families. (2 GA) Road Blocks to Screening Patient Calls 1:30–3:30 pm The improper screening of patient calls wastes valuable time and impedes continuity of care. Learn to enhance communication between Scottsdale 2012 administrative and clinical staff. Understand how to determine when a call is an emergency or a nonemergency. Identify what information should be included in telephone notes to ensure adequate and timely responses to patient concerns. (2 GC) Spanish for Medical Personnel 1:30–3:30 pm Learn how to ask questions in Spanish, understand the patient’s answers and questions, and gain information necessary for the physician’s assessment. Areas covered may include appointments, question words, emergencies, assessments, intake, rooming the patient, body parts, terminology, new patient registration, and more. (2 G) Bullying on College Campuses 1:30–3:30 pm Examine bullying behaviors and the differences between incivility, bullying, and violence. After sharing case studies, each participant will create an action plan to decrease bullying between associates, students, and faculty. (2 G) Who Needs Legs When You Have Wings Continuing Education Board Featured Program 4–6 pm Featured international speaker Chad Hymas became a quadriplegic when he was 27. He has spent years developing solutions that have transformed his life. His stories are moving, his courage inspirational, and his insights profound. In this special presentation, Chad will teach you to conquer the emotional paralysis that robs vision and momentum, turn obstacles into opportunities, harness the power of change, and tap into unseen personal power and inner strength. (2 G) Dessert Social and Excel Awards: 8–10 Join us for this sweet-tooth pleasing, chat-with-your-friends gettogether, and applaud the deserving members recognized at this year’s Excel Awards! pm Scottsdale 2012 Saturday, September 8 Registration Open: 7 am –6 pm Continental Breakfast: 7 am Drug Recognition for the Medical Assistant 8–10 am Drug impairment is a growing phenomenon. The increasing ability of individuals to obtain prescription drugs poses a problem for the medical community. Learn the definition of a drug from a legal and impairment viewpoint. Understand the seven categories of drugs related to drug impairment. Discover the signs, symptoms, and indicators consistent with drug impairment. (2 C) Score a Hole in One with ICD-10 Documentation Continuing Education Board Practice Managers Featured Program 8–10 a m The new ICD-10 codes provide a level of specificity that will require added emphasis on a medical record that is just as specific. A look at key areas provides an overview of what is to come. Identify added documentation requirements with ICD-10 and key differences in the new code sets. Understand how the use of an EMR does not always provide the best supporting documentation for the diagnosis code billed. (2 A) The Many Faces of Lupus 8–10 am Understand what Lupus encompasses, including the types, signs and symptoms, and treatment options. Learn the factors that contribute to the diagnosis and whether it is hereditary. Get information on available community resources and support groups for patients. (2 GC) Orientation of Committees: Credentials, Pages & Tellers, and Reference: 9–10 am HOD Delegate/Alternate Orientation: 10:30 am –12:30 pm Join the Speaker and Vice Speaker of the House for an informative session that will help both newcomers and veteran volunteers fulfill their duties as delegates and alternates. Learn the rules of the House of Delegates (HOD), the voting process, how to present a motion, and other functions of the House. 21st Century Advancements in Facial and Breast Rejuvenation 10:30 am–12:30 pm Evolving technology in aesthetic surgery has been a driving force in the industry for the past 15 years. Gain an understanding of the role of lasers in facial rejuvenation, and the concepts involved in fat removal and body sculpting. Learn the current concepts in restoring volume in the face, breasts, and body through fat and adult stem cell therapy. (2 C) Going to the Extremities 10:30 am–12:30 pm Almost everyone has had a minor knee or shoulder problem that has developed from everyday wear and tear, overuse, injury, or even the process of aging. Learn about the anatomy of the extremities, common diseases and pathologies, early treatment, and prevention. (2 GC) Legal Issues to Avoid in Allied Health Education, Part 1 of 2 10:30 am–12:30 pm Many laws and regulations affect the postsecondary educational setting. They impact relationships between educators and students, coworkers, and employers and employees. In Part 1 of this program, learn about the litigation process and about nondiscrimination, sexual harassment, contract, tort, and constitutional laws. (2 GA) Maintaining the “Crash Cart” in the Medical Office 1–3 pm An emergency can happen anywhere, anytime. Learn how to stock a crash cart with equipment, medication, and other supplies necessary to respond to a medical emergency in the office. Determine how Hot Topics Program Agenda to write the protocol for the use of the cart and develop a response plan for all staff to follow. (2 AC) Caregivers and Their Role 1–3 pm Caregivers are an essential part of the health care system. Understand what it is they do to help the patient. Learn what the rights of the caregiver are and what documentation is needed to establish the caregiver’s authority. Explore patient advocacy, advanced directives, living wills, and powers of attorney. (2 GA) Teaching Medical Spanish for Allied Health 1–3 pm Develop a course outline and syllabus, and design and implement exercises and criteria that measure student success. Recognize key phrases to help teach students the necessary language skills, and learn how to apply classroom assignments that can be used in professional situations. (2 G) Practice Managers Roundtable: RAC Review 1:30–3:30 pm This session defines the Recovery Audit Contractor (RAC) Progam and its purpose. Get the latest highlights on what is happening on the provider side, and learn how to find what is happening in your area. (2 A) CMA (AAMA) Knowledge Bowl Certifying Board Featured Program 3:30–5 A vast range of knowledge is required to be an effective CMA (AAMA). This popular session is “infotainment” for medical assisting, as you will have fun and learn at the same time. Compete with your colleagues to see how much you know about what you do every day! (1.5 GAC) pm Bariatrics Update 3:30–5:30 pm There have been new developments in bariatric surgery that are less invasive and require less heal- Hot Topics ing time. Discover the types of bariatric surgery, how they are performed, and the affected anatomy. In addition, receive information about outcomes, possible complications, and the necessary follow-up and care. (2 GC) Update on Shingles 3:30–5:30 pm The annual incidence of shingles is estimated to be around 1 million cases, according to the National Foundation for Infectious Diseases. Learn about the symptoms and long-term effects of shingles. Receive information on medication treatment options and the shingles vaccine, as well as contraindications and side effects. (2 C) Teaching with Simulators 3:30–5:30 pm Simulation methodology has been proven to increase critical thinking in students. Hear the latest research on its effectiveness. Understand which competencies from the MAERB core curriculum can be demonstrated using simulation, and create a simulation plan during the workshop. (2 G) Legal Issues to Avoid in Allied Health Education, Part 2 of 2 6–8 pm (See Part 1, 10:30 am–12:30 pm.) Part 2 of this program continues the exploration of the many legal issues facing allied health educators. Learn about student-institutional relationships, student practicums, school violence, intellectual property, and distance education. (2 GA) Advisory Council of Presidents and Presidents-Elect: 7:30–9:30 pm Sunday, September 9 Credentials Desk Open: 6:30–7:45 am Continental Breakfast: 7 am Registration Open: 7:30 am–5 pm House of Delegates: 8–9:30 am Meet the Candidates: 9:30–11:30 a m MAERB Forum: 10 am –Noon Publishers Exhibit: 11 am–4 pm Credentials Desk Open: 5–7 pm Female Sexual Dysfunction 6–8 Many women experience problems with sexual function at some point in their lives—for some it is even a lifelong problem, according to Mayo Clinic. Get an overview of the female sexual response cycle and the many forms of female sexual dysfunction. Learn the signs, symptoms, and treatments. (2 C) pm Robotic Surgery Open to all attendees Reference Committees: Reports: 1:30–2 pm Bylaws: 2–2:30 pm Resolutions: 2:30–3 pm Polls Open: 4:30–5:30 pm LEAP Roundtable: 4:30–6 pm Credentials Desk Open: 6:30–7:15 p m House of Delegates Reconvenes: 7:30–10 p m 6–8 pm Major advances aided by surgical robots include remote surgery, minimally invasive surgery, and unmanned surgery. Gain an understanding of the history of robotic surgery and the many ways in which it is used, as well as its benefits and limitations. (2 C) Monday, September 10 Registration Open: 7 am–4:30 pm Continental Breakfast: 8 am Scottsdale 2012 Sepa ra $25 F te ee CPR Update Monday, September 10 Fun Food for Kids 9–11 am Obesity in children is a major health issue that can be a precursor to other health risks, such as diabetes. Learn to help parents plan healthy but fun meals for their children. Gain valuable knowledge on nutrition and a healthy diet for children, what causes poor eating habits, and resources for parents. (2 GC) The Medical Assistant as Patient Advocate 9–11 am Focus on how to prepare students to become effective patient advocates. Identify methods for incorporating the concept of patient advocacy into core courses and new ways to implement this concept in the classroom. Learn ways to motivate students in the practice of patient advocacy. Discover methods of student assessment for course readiness. (2 G) Rx for Business—Business Course for Office Managers 1–3 pm Understand the dynamics of health care practices and techniques to help improve and maintain financial Sepa Regis rate tra Requ tion ired 9–11 am or 1–3 pm or 3:30–5:30 pm Learn the 2010 CPR changes in adult, toddler, and infant CPR. View a video, show your skills on mannequins, and take a written test. All participants who successfully complete the test will be issued a HealthCare Provider CPR card that will be in effect for two years. (2 C) SPECIAL FEE SESSION: Read instructions carefully. There is a maximum of 40 people per class. On the registration form, mark the three sessions in order of preference—1, 2, and 3. You will be assigned on a first-come, first-served basis. Registration for this session—and any changes in registration—will be confirmed directly to participants by the Arizona State Society and not the AAMA Executive Office. The fee for this session is $25 and it will be processed separately from your conference registration fee. If you are paying by check or money order, submit a separate $25 check or money order for this session. You must register for this session in advance; there will be no on-site registration allowed. health. Examine procedures and policies, such as governmental reporting requirements, financial statements, risk management tools, and what to expect from your business advisors. (2 GA) impact of the Joint Commission standards on intimidating and disruptive behaviors at work. Strategize on how to ensure zero tolerance for bullying in your own workplace. (2 GA) Bullying in the Workplace GERD Update: It’s Not Just Heartburn 1–3 pm Bullying behaviors are not only harmful to health care employees but also affect the quality of patient care. Discuss how other organizations have addressed workplace bullying and the MAERB Workshops The following workshops require a separate registration process and fee. To apply, download an application from the Medical Assisting Education Review Board website at www.maerb.org. Attendance is not included in general conference registration. If you want to attend only these workshops, you need not register for the conference. (Seating is limited to 25 participants per workshop.) For further information, contact the Accreditation Department at 800/228-2262. 3:30–5:30 pm Gastroesophageal reflux disease (GERD) is an annoying and sometimes painful condition that also carries the risk of developing into Barrett’s esophagus. Get the latest on GERD: causes, tests, symptoms, and treatments. Learn if other diseases mimic GERD and what lifestyle changes can alleviate symptoms. (2 GC) Mind-Body-Spirit Medicine 3:30–5:30 pm Illness is often an opportunity for patients to awaken to deeper truths about themselves and their lives. Explore the role of the mind and spirit in the healing process. Understand how the power of the mind can be used as a defense against disease. Gain a better awareness of how to support the patients in this process of self-exploration. (2 G) Saturday Accreditation Application Workshop: 8 am–5 pm Cocktail Reception (cash bar): 6:30–7:30 p m Monday Surveyor Training Workshop: 8 am–5 pm Presidents Banquet: 7:30–9:30 pm Incoming President’s Reception: 9:30–10 p m Scottsdale 2012 Hot Topics Registration Information Save Money! Guests of the Doubletree Paradise Valley Resort receive a conference registration discount. You must provide your Doubletree Paradise Valley Resort reservation confirmation number upon registration to receive the discount. Members of the AAMA receive preferred rates on conference registration fees. Nonmembers can qualify for member discounts by applying for membership on or before the registration deadline of August 6, 2012. Cancellation and Refund Policy If you must cancel your registration, notify AAMA Conference Services in writing by August 6, 2012, to receive a refund (minus a $15 administrative fee). No refunds will be granted after that date. How to Register Registrations must be received at AAMA by August 6, 2012. Complete the attached form and mail it with payment (no purchase orders) to AAMA Conference Services, 20 N. Wacker Dr., Ste. 1575, Chicago, IL 60606. Credit card registrations may be faxed to 312/899-8391. A confirmation will be mailed after your registration has been processed. Approximately three weeks prior to the conference, a registration packet—including badge, ribbons, conference program, and complimentary tac or charm—will be sent to those who preregistered. If you do not register by the deadline, bring your completed registration form and register on site. Payment is required at registration, as is proof of AAMA membership (if you are registering at the member rate) and your Doubletree Paradise Valley Resort reservation confirmation number (if you are staying at the host hotel). Registration Types The following registration types do not include entrance to the Accreditation or Surveyor workshops. Separate fees apply for these events. A separate fee also applies to the CPR Update session. Full Registrations include admission to continuing education (CE) sessions (except special fee sessions), Dessert Social and Excel Awards, Publishers Showcase, Continental Breakfasts, LEAP Roundtable, and Presidents Banquet. Daily Registrations include any food functions and CE sessions offered on the day of registration (except special fee sessions). Student Registrations include CE sessions (except special fee sessions) and any scheduled meals. A copy of the medical assisting student’s ID (current at the time of conference) or AAMA student membership card must accompany student registration. Note: Admission to the House of Delegates is free to AAMA members, but if you are not also a conference registrant, you must obtain an admission armband from the AAMA Registration Desk. Travel Information and Things to Do Doubletree Paradise Valley Resort is located at 5401 N. Scottsdale Road, Scottsdale, Arizona (480/947-5400). Maps, driving directions, and airport and parking information can be found on the hotel’s website at http:// tinyurl.com/7chucd7. On this site you also will find links to information on local attractions, events, and places to shop and dine. Information about shuttle service from Phoenix Sky Harbor International Airport to the hotel is available at http://supershuttle.shuttlefare.com/?gclid= CNz0wdr5vK4CFQ3GKgod-h-MKA. Hotel Reservations Reservations must be made on or before August 15, 2012. After that date, reservations will be taken on a spaceavailable basis at the best available rate at that time. Reserve early, as the room block may fill up. The group rate is extended three days prior and three days after the event dates, subject to availability. All reservation requests require a one-night deposit guarantee. Room rates are $139 per single or double, $149 per triple, and $159 per quad room. Rooms are subject to 14.17 percent occupancy tax, subject to change. To make reservations, call 800/2228733 or go to http://doubletree.hilton.com/en/dt/groups/ personalized/P/PHXSJDT-AAM-20120902/index.jhtml?WT .mc_id=POG. Hot Topics Scottsdale 2012 Registration Form Side 1 of 2 Instructions: (1) Review all the information. (2) From the Program Agenda, select the sessions you plan to attend (make sure times do not overlap). (3) Mark those sessions or special events below. (Seating at sessions cannot be guaranteed and is provided on a first-come, first-served basis. Early arrival is recommended.) Attendance of 90 percent at each session is required to earn CEU credit. ✁ Clip, photocopy both sides of this form, and send this page to AAMA Conference Services. Friday, September 7 c 6–8 pm Legal Issues to Avoid in Allied Health Education, Part 2 Courses c 7:30–8:30 am First-Timers and Students Reception c 8–10 am Kinder, Safer, Gentler Cancer Treatment Advisory Council of Presidents and Presidents-Elect c 8–10 am Health Law Update: An Overview of Legal Issues Facing Medical Practices c 8–10 am Caring for Special Populations Board of Trustees, Endowment Meetings 7:30–9:30 pm Sunday, September 9 6:30–7:45 am c 10:30 am–12:30 pm Understanding PTSD 7:30 am–5 pm Registration Open c 10:30 am–12:30 pm Pain and Addiction 8–9:30 am House of Delegates c 10:30 am–12:30 pm The Final Frontier—Thanatology and What You Need to Know 9:30–11:30 am Meet the Candidates 10 am–Noon MAERB Forum 11 am–4 pm Publishers Exhibit 8 a m –N o o n c 1:30–3:30 pm Roadblocks to Screening Patient Calls c 1:30–3:30 pm Spanish for Medical Personnel c 1:30–3:30 pm Bullying on College Campuses c 4–6 pm c 8–10 pm am Who Needs Legs When You Have Wings 1:30–2 pmReports Dessert Social and Excel Awards 2–2:30 pmBylaws 2:30–3 pmResolutions 4:30–5:30 pm Drug Recognition for the Medical Assistant c 8–10 am Score a Hole in One with ICD-10 Documentation c 8–10 am The Many Faces of Lupus am Orientation of Committees: Credentials, Pages & Tellers, and Reference 9–10 10:30 am–12:30 pm Reference Committees: Saturday, September 8 c 8–10 LEAP Roundtable 6:30–7:15 pm Credentials Desk Open 7:30–10 pm House of Delegates Reconvenes Monday, September 10 c 9–11 am Fun Food for Kids am The Medical Assistant as Patient Advocate HOD Delegate/Alternate Orientation c 9–11 21st Century Advancements in Facial and Breast Rejuvenation c 1–3 c 10:30 am–12:30 pm Going to the Extremities c 10:30 am–12:30 pm Legal Issues to Avoid in Allied Health Education, Part 1 c 1–3 pm Maintaining the Crash Cart in the Medical Office c 1–3 pm Caregivers and Their Role c 1–3 pm Teaching Medical Spanish for Allied Health c 1:30–3:30 pm Practice Managers Roundtable: RAC Review c 3:30–5 pm CMA (AAMA) Knowledge Bowl c 3:30–5:30 pm Bariatrics Update c 3:30–5:30 pm Update on Shingles c 3:30–5:30 pm Teaching with Simulators 5–7 pm Polls Open c 4:30–6 pm c 10:30 am–12:30 pm Credentials Desk Open pm Rx for Business—Business Course for Office Managers c 1–3 pm Bullying in the Workplace c 3:30–5:30 pm GERD Update: It’s Not Just Heartburn c 3:30–5:30 pm Mind-Body-Spirit Medicine CPR Update c Rank the three sessions below in order of preference for attending, by circling: 1, 2, and 3. See the course description for full details. 1 2 3 1–3 pm 1 2 3 3:30–5:30 pm 1 2 3 9–11 am 6:30–7:30 pm Cocktail Reception Credentials Desk Open c 6–8 pm Female Sexual Dysfunction c 7:30–9:30 pm Presidents Banquet c 6–8 pm Robotic Surgery Incoming President’s Reception Scottsdale 2012 9:30–10 pm Hot Topics Registration Form Side 2 of 2 Conference registrations must be received by the AAMA by August 6, 2012. After that date, you must register on site. You must provide a reservation confirmation number from the Doubletree Paradise Valley Resort to get the conference registration discount. Doubletree Paradise Valley Resort Reservation Confirmation Number:___________________ $300 $350 Nonmember Package 400 500 Student Rate per Day 40 40 Member Rate per Day 90 120 150 230 FREE FREE $ ________ $ ________ AAMA Member Package Nonmember Rate per Day Complimentary Keepsake (select one): Lapel Tac Charm None Total Amount Owed: Shown larger than actual size. (Actual size is 7/8” in diameter.) Conference Tacs and Charms A complimentary conference lapel tac or charm will be given to each attendee as part of their registration. Select which item you prefer on the registration form. Name:___________________________________________________ Member ID:_______________ I am a: Medical assisting practitioner Educator Student Medical office manager First-time attendee Nonmember Address:___________________________________________________________________________ ________________________________________________________________________________ City/State/ZIP:______________________________________________________________________ Day Phone:_________________________________ Evening Phone:_________________________ E-mail:_____________________________________________________________________________ Payment Method (purchase orders not accepted). Check one: Check (number: ______ ) enclosed, made payable to AAMA in the amount of $________. Separate check for CPR Update session, if any: Check (number: ________ ) enclosed, made payable to AAMA in the amount of $25. Charge my: American Express Visa Mastercard Discover Card #:__________________________________________________ Exp. Date:_________ Name on Card:_____________________________________________________________________ Signature: _________________________________________________________________________ Send the completed registration form with payment to: American Association of Medical Assistants 20 N. Wacker Dr., Ste.1575 Chicago, IL 60606 Only those making payment by credit card may fax their registrations to AAMA at 312/899-8391. Do not mail this form if you already have faxed it in. The AAMA reserves the right to use any photograph/videography taken at any AAMA event— without further notification—within AAMA print and electronic materials, including, but not limited to, CMA Today, newsletters, the website, and in videos, and social media platforms. By registering for and attending the Annual Conference, you agree to permit the AAMA to use photographs and/or video featuring your likeness at the AAMA’s sole discretion. Badge Ribbons Select the ribbons that are appropriate for you. They will be mailed to you with your registration packet. A limited supply of ribbons also will be available on site at the AAMA Registration Desk. Note: Delegates and alternates pick up their ribbons when they check in at the Credentials Desk. Ribbons for Credentials Desk volunteers, pages, and tellers will be distributed on site. National Level Ribbons c c c c National Strategy Team Member National Task Force Member National Committee Member Annual Conference Volunteer Ribbons for board members, national life members, and past national presidents will be available on site. General Attendee Ribbons c c c c c c c c Educator Practitioner State President CE Program Planner New CMA (AAMA) First-Time Attendee Student Surveyor Ribbons for years of membership will be available on site. Clip, photocopy both sides of this form, and send this page to AAMA Conference Services. Not a Doubletree Paradise Valley Resort Guest ✁ Doubletree Paradise Valley Resort Guest
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