BOARD OF DIRECTORS Minutes TIME: 5:40 pm Date: November 18, 2014 Society Board Room MEETING CALLED BY TYPE OF MEETING Craig Smith, PRESIDENT FACILITATOR Craig Smith, President NOTE TAKER Karen Bancroft, Accountant ATTENDEES Board Members: Craig Smith, President , Ann McCormick, Vice President, Amber Teed, Treasurer; Jacob Silberberger, Director, Jhenipher Bridgeman, Director, Dave Birdi, Director, Joslin Thalheimer, Board of Directors Meeting Guests: Tyrell Arnold, Executive Director, Karen Bancroft, Accountant, REGRETS Tim Bancroft, Director APPROVAL OF AGENDA MSC ADOPT MINUTES HELD ON October 21, 2014 MSC OLD BUSINESS Refer Attached - Update to Action Items Identified at the October 21, 2014 Board Meeting NEW BUSINESS Agency News and Updates – Tyrell Arnold District of Vanderhoof – We have been approached to partner in developing a Seniors transportation service. Our 19 passenger bus is underutilized and could be used for the program. District is considering a 3 – 4 days/week service to provide transportation to medical appointments, events within town and occasional trips to Prince George. Ann encouraged that such a program should be “owned” by the seniors participating - our role should be to facilitate/empower the service. She referenced the model successfully implemented in FSJ. Suicide Protocol – Protocol for FSJ is in progress (see action items) and Danny Scoular (MCFD Program Manager) is developing a similar tool for Fraser Lake and Vanderhoof. At the InterAgency meeting in Vanderhoof on October 29, 2014 he discussed this work. He will also be meeting with Carey Johnson (Mental Health Clinician, SD91), St. John’s Hospital and Clinics in both FL and Vanderhoof to promote the necessity for a protocol for children at risk. 1 Social Media –Concern has been expressed about staff’s inappropriate use of social media. This issue falls under a number of Society existing policies including ethical conduct, public relations, confidentiality, and internet usage. Motion: In order to clarify to staff Society expectations, existing policies to be strengthened by including the term “social media” in the wording of all relevant policies. MSC Action Item: Tyrell to re-draft existing policies and discuss the changes and the Society’s expectation at the next staff meeting scheduled for December 4, 2014 Committee Reports Finance Committee – Amber Teed The Finance Committee met on November 13, 2014. (see reports attached) Amber highlighted the following: Because of vacancies, certain programs may experience funding clawbacks at year end. Management is working to minimize potential clawbacks and will have a clearer idea of amounts by the end of January. Projected funding deficit for Sunshine Discoveries Pre-school is $6,000. Conversations with YMCA are ongoing and an application for a gaming grant will be submitted by November 30, 2014. The Mobile Work Crew continues to experience losses. Tyrell and Kerry attended the Vanderhoof Town Council October 27, 2014 and requested that Council increase their annual funding from $6,000 to $10,000. Because of the cancellation of the Aspen Street Group Home contract, there is an expected funding deficit in the Board and Strategic Initiatives program of $28,000 for fiscal 2015. Going forward, the Aspen Group Home budgeted and actual results will be segregated by line item. In October, reserve funds were reviewed and more clearly designated in specific term deposits with varying maturity dates. The vehicle replacement strategy is a priority with our aging fleet. This will be developed through December and January. In follow up to Janice Baker’s email of October 27, 2014, insurance coverage for Directors and Officers has been reviewed and necessary amendments to the application have been made. A report has been submitted to Tyrell and written confirmation that coverage is in effect has been received from the insurance company. Action Item: Karen to provide electronic copy of relevant insurance documentation and correspondence to each Director. 2 Motion: To accept the Finance Committee Report as presented. MSC Staff Turnover Rate Update An analysis of turnover by program and by employee status was presented – see attached. Management focus is on lowering full-time employee turnover since this adversely effects service delivery the most. Because of the cancellation of the Aspen Group Home Contract, employee turnover rates for 2014 are skewed but YTD is approximately 50%. Federation of Community Social Services of BC – Similar to the BC CEO Network, The Federation is an employer group but with a focus on agencies funded by MCFD rather than CLBC. Three meetings are held each year: 1 day or professional development and 1 day of discussion on subjects of interest to the member agencies. Tyrell has attended one meeting as a guest and found the information and networking informative and valuable. Annual membership dues are 0.125% of the total agency operating budget to a maximum of $4,500. (information was distributed to the Board Members – see attached) Motion: To table for consideration membership in the Federation until after the budget process is completed in January 2015. MSC Year over Year Calendar Development This was highlighted as a useful and tool by Trevor Williams during the training in October. It was agreed that all members should participate in this process to ensure ownership. Action Item: Board Members will develop a year over year calendar at the January Board meeting scheduled for January 27, 2015. To accommodate this, the Board Meeting will start early, at 5:00 p.m. Board Member Attendance at Monthly Meetings To ensure a committed and engaged Board of Directors, the President will be responsible for monitoring board attendance at monthly meetings. Action Item: Craig to develop a Board policy for discussion at the next Board Meeting. Policies In light of the recent issues brought forward at Riverside Place, it is important that there are multiple avenues for clients, volunteers and staff to easily provide feedback to the management team. The existing processes were reviewed. Action Item: Tyrell to develop a calendar of dates for reviewing all surveys/feedback. Consideration to be given to eliciting feedback from stakeholders more frequently than annually. 3 Employees should not be expected to pay “out of pocket” to be reimbursed afterward for expenses incurred on behalf of the Society. Also, in recognition of the community support our Society enjoys, it is important that, whenever possible, the Society shops locally. Action Item: Tyrell to re-draft existing purchasing policy to include these two conditions. The Internal Review Committee has completed their report and provided eight specific recommendations targeting at risk management and promoting best practices. Areas to be strengthened/reviewed include: insurance coverage, stakeholder feedback processes, regular and thorough performance reviews for all staff, orientation processes, business planning processes, purchasing policies, criminal record check procedures, processes used to recruit qualified staff. Motion: To accept the Internal Review Committee Report as submitted MSC Action Item: Tyrell to implement all recommendations and report back to the Board regularly on progress. Wrap Up – Board Members identification of general issues concerning the Society There is limited understanding in Fort St. James and Fraser Lake about the services offered by our Society. Mobile Work Crew is an important program. Could services be expanded include Fort St. James and Fraser Lake? Having a dedicated Mental Health Worker in Fort St. James is beneficial and appreciated. It is important the Society understands and services the special needs of our First Nation Communities. Riverside Place is a nice place to live and there are great activities for the tenants. Although the Fort St. James Manager has been in place since March, there have been no new initiatives implemented to build capacity in that community. The Community Living Christmas Party on December 4 will be fun and demonstrates the good work the Society does. The recent Riverside Place tenant meeting provided a good forum for discussion and demonstrates Manager’s willingness to receive and act on feedback. Adjournment at 7:45 p.m. to In-Camera MSC IN CAMERA Attached to minutes NEXT MEETING Next meeting - January 27, 2015 @ 5:00 p.m. at Society Board Room 4
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