Telephone Triage Protocols
A Pediatric Partnership
Introductions
• Dave Schmitt, President and Co-Founder
[email protected]
• Pete Allen, Chief Technology Officer and Co-Founder
[email protected]
Dr. Barton Schmitt’s Clinical
Content
For
Parents
After
Hours
Why Protocols?
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Decision support
Consistency and quality
Efficiency and focus
Liability
Recommended by the AAACN
Dr. Barton Schmitt
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100s of millions of calls
90% of call centers
Pediatric Telephone Protocols, AAP
Symptom Checker, web and apps
• 1980 – first book on pediatric telephone triage
• 1994 – first computerized pediatric telephone triage
algorithms
• 2004 – AAP Education Award
• 2009 – Symptom Checker iPhone app
• 2014 – Influence on ClearTriage
ClearTriage Goal
• Get you safely, quickly and easily
From here…
…to here
Demo Agenda
1. Basic call
2. Detailed call
3. Other options
4. Questions (throughout and at the end)
Demo
ClearTriage OP Partnership
Making it easy for your triage nurses to use
ClearTriage with Office Practicum
• Launch ClearTriage from OP
• No need to sign in
• Insert notes directly into a message
• ??
• Integrated with OP
• Consistent Triage
• Reduced Typing
• Easy to Use
• Handouts for Callers
[email protected]
[email protected]
www.cleartriage.com
720-593-1001