OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWS
INDEX
Page 1
Message from the
Executive Director
Page 2
Starting at Home
Conference Encourages
New Alliances
2016 – 2017
Qualified Allocation Plan
Page 3
Ohio 811 Project Rental
Assistance Program
Page 4
NIP Update: Successes
Start Early
Page 5
Shale Drilling and Housing
Program Compliance Update
Page 7
Lender Spotlight –
Huntington Mortgage Group
Page 8
Grand Openings and
Ground Breaking
Page 9
Employee of the Quarter
Service Milestones
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MESSAGE FROM THE EXECUTIVE DIRECTOR
With spring’s arrival, we
feel great optimism for
the future of affordable
housing, and in the
Ohio Housing Finance
Agency’s (OHFA) role as
the state’s affordable
housing leader. The
Agency’s activities
over the last quarter
have offered a fresh
look at familiar programs and initiatives in order
to provide more value to our partners and more
options for working with OHFA than ever before.
The Agency’s first two-year Qualified Allocation
Plan continues to benefit from input provided by
our stakeholders, with staff taking great care to
incorporate many recommendations from those
who attended public hearings in March and April.
A third draft is expected in May. Please check our
website for details.
Last month, the Department of Housing and
Urban Development awarded OHFA $11.9 million
to support an innovative housing initiative. The
Ohio 811 Project Rental Assistance program
allows extremely low-income persons with
significant and long-term disabilities to live
independently in affordable housing linked
to voluntary support services. Owners and
consumer groups will want to attend OHFA-led
training in late summer for the program’s start in
early 2016. Read about Ohio 811 on page 3.
The Agency was also awarded $470,535 through
the National Foreclosure Mitigation Counseling
(NFMC) program to continue the availability of
foreclosure counseling and prevention services.
The NFMC program, created by Congress in
2007, is designed to help homeowners at risk
of foreclosure by connecting them to trained
counselors. The program is administered by
NeighborWorks America, an independent,
congressionally chartered nonprofit organization
based in Washington, D.C. The funds will enable
trained housing counseling agencies to provide
approximately 1,800 counseling sessions to Ohio
families struggling to pay their mortgages.
The Neighborhood Initiative Program (NIP),
launched a year ago, has proven itself as a
valuable resource to 21 land banks across the
state. The $60 million investment to stabilize
home prices and improve local landscapes is
projected to remove 5,000 dilapidated structures
in three years. The feature on page 4 illustrates
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
what a difference the NIP has made in many
Ohio communities.
The current OHFA advertising campaign
is attracting hundreds of new visitors
to the First-Time Homebuyer website —
myohiohome.org. Last month, more than 85
percent of the traffic was new! OHFA digital ads
appear on Facebook, Google, Zillow.com and
Realtor.com. We also have radio ads running
on WNCI 97.9 FM, WBWR 105.7 FM and WZCB
106.7 FM in the Columbus market.
If you haven’t seen the TV spot we produced
in-house to promote the First-Time Homebuyer
program during OHFA’s spring advertising
campaign, please visit OHFA’s YouTube channel
to view the commercial. You may have already
seen the spot during Columbus Blue Jackets
broadcasts on Fox Sports Ohio, but they’ll
also appear in Cincinnati Reds broadcasts,
beginning May 7.
US Bank, which services OHFA’s First-Time
Homebuyer loans, has added the servicing
of OHFA’s Next Home government loan. The
favorable interest rate pricing has resulted in
renewed attention to this mortgage for low- and
moderate-income Ohioans shopping for their
next residence, who also need down payment
and closing cost assistance. Along with our
current ad campaign, it’s another reason
OHFA’s homeownership programs continue to
trend upward as 2015 unfolds and why we’re
happy to introduce a new “Lender Spotlight”
feature on page 7.
We’re encouraged that our first research-based
housing conference, Starting at Home, has
attracted a capacity crowd. The two-day event
is April 29 and 30 and features philanthropists,
researchers, policymakers and politicians to
guide future partnerships in affordable housing.
Finally, we welcome the return of Alan F.
Scott to the OHFA Board. He was one of three
founding principals of the NRP Group, one of
the nation’s largest multifamily and Low Income
Housing Tax Credit developers. We will certainly
benefit from his considerable experience and
passion for affordable housing.
PAGE 1
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
STARTING AT H OME
CONFERENCE
E NCOU RAGES
NEW ALLIANCES
ARLYNE ALSTON — DIRECTOR OF COMMUNICATIONS
AND MARKETING
Using Philanthropy, Research, and
Practice to Build a Better Ohio
The Ohio Housing Finance Agency (OHFA) joins the Ohio Capital Corporation
for Housing (OCCH) to present Starting at Home: Using Philanthropy,
Research and Practice to Build a Better Ohio. The two-day conference takes
place on Wednesday, April 29 and Thursday, April 30 at the Renaissance
Columbus Downtown Hotel.
“This conference is truly the first of its kind in that we will bring together people from
all walks of life who are passionate about affordable housing – from philanthropists and
researchers to policymakers and politicians – to set an interdisciplinary agenda that will guide future partnerships,” said OHFA
executive director Doug Garver. “Research shows that affordable housing is a powerful social determinant of health, education,
financial stability, neighborhood revitalization and local governance.”
Headlining the event are keynote speakers Christopher Krehmeyer, president and CEO of Beyond Housing, a NeighborWorks
America organization in St. Louis, MO, and Chris Estes, president and CEO of National Housing Conference in Washington, D.C.
Conference sessions highlight over 40 national, state and local speakers.
The two-day event features housing-related sessions focused on the implications affordable housing has on education,
healthcare and community stabilization, plus strategic discussions about how to identify opportunities for collaboration and
policy development.
For more information on Starting at Home, contact Bryan Grady at [email protected].
201 6 – 201 7
Q UA L I FI ED ALLOCAT ION PLAN
MYIA BATIE — PP&D PROGRAM AND POLICY MANAGER
Following the March 5 release of the 2016-2017 Qualified Allocation Plan (QAP) draft, the Office of Planning, Preservation and
Development (PP&D) held its first public hearing on March 18 to receive public comment on proposed actions regarding the
Housing Tax Credit program and QAP.
The public hearing represents a formal opportunity for Agency stakeholders to offer testimony or comment. All public remarks
are recorded in written form. Meeting minutes from the hearing are available on the OHFA website. Representatives from seven
organizations provided comment concerning the proposed allocation plan. In addition to comments offered at the hearing, the
Agency has received a number of formal written comments, all of which were processed and incorporated in the second draft of
the allocation plan, released for public review and comment on April 8.
Much of the input received has related to the competitive selection criteria used to differentiate applications in the proposal
review process. Especially in those areas where there was apparent and broad consensus from a wide range of stakeholders,
staff took great care to incorporate recommendations in the second draft of the QAP.
Another public hearing was held on April 15. Minutes from that hearing will be posted on the website soon.
PP&D moves forward with its planning efforts for the Agency’s first two-year QAP with the preparation of a third draft expected in
May.
PAGE 2
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
O HI O 8 11 PROJECT RENTAL
ASSI STANCE PROGRAM
SEAN THOMAS — CHIEF OF STAFF
The Department of Housing and Urban Development (HUD) has awarded the Ohio Housing Finance Agency (OHFA) $11.9 million
to support an innovative rental assistance initiative, the Ohio 811 Project Rental Assistance program. The program will allow
extremely low-income people with significant and long-term disabilities to live independently in affordable housing linked to
voluntary services and supports. By providing these services in home-based settings, the state receives dramatic health care
savings for these individuals.
OHFA, along with the Ohio Department of Medicaid (ODM), Ohio Department of Developmental Disabilities (DODD), and Ohio
Department of Mental Health and Addiction Services (OhioMHAS), will implement this grant. OHFA and ODM will create an
advisory committee composed of key stakeholders, including residents, to ensure regular feedback and continuous improvement.
OHFA will use the grant funds to award rental assistance contracts to owners of multifamily rental properties funded with
Housing Tax Credits. New and existing properties with no current restrictions for persons with special needs are eligible, and up
to 25 percent of the units in a property may receive the rental subsidy. The 20-year term contracts will be fully funded for the
first five years. Funding after year six will be subject to annual federal appropriations. An estimated 50 to 75 projects of over
500 subsidized units will receive contracts. OHFA is targeting 60 percent of the units in Cuyahoga, Franklin, Hamilton, Lucas,
Mahoning, Montgomery, Stark and Summit counties. The remaining 40 percent will be distributed throughout the state based on
the availability of units.
ODM, with assistance from DODD and OhioMAS, will create and maintain a referral network to match persons in need with
available housing units throughout the state. Households that are eligible for assistance must earn 30 percent or less than the
area median income, and support at least one person between age 18 and 62 who suffers from a physical disability, intellectual
and/or developmental disability, or chronic mental illness. Priority will be given to individuals who are transitioning from
institutional settings. ODM will coordinate the supportive services needed by the residents and ensure service availability.
Over the next five months, the interdepartmental team will receive training from HUD on the program, hire new staff to coordinate
the operations, develop internal systems and procedures, and create the application process for owners of existing properties
who wish to participate in the program. Trainings for owners and consumer groups will be scheduled for late summer. For more
information and updates, please visit OHFA’s 811 webpage often. Ohio’s program is slated to start at the beginning of 2016.
PAGE 3
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
N I P UP DATE:
S UCC ESSES STA RT EARLY
CARLIE BOOS — NEIGHBORHOOD INITIATIVE PROGRAM
COMPLIANCE MANAGER
The Neighborhood Initiative Program (NIP), which launched just one year ago, is
OHFA’s latest venture in foreclosure prevention and community development. This
$60 million investment in Ohio neighborhoods stabilizes home prices and improves
local landscapes by demolishing and greening vacant and blighted structures. In
coordination with 21 county land banks, and with support of the Greater Ohio Policy
Center and Thriving Communities Institute, OHFA anticipates eliminating 5,000
dilapidated structures in just three years. Land banks may receive up to $25,000
per unit in exchange for a three-year, forgivable mortgage.
NIP goes far beyond previous demolition programs by fostering a strong foundation
for reinvestment and recovery. After teardown, land banks must green the site. To
support greening efforts, OHFA provides up to $6,000 for innovative projects that
range from community gardens and parks to renewable energy projects and public
art installations. OHFA ensures that these projects do not fall into disrepair by
providing maintenance funds and sound oversight. The Agency further incentivizes
productive land reuse by releasing liens with little or no repayment as long as land
is transferred to a neighbor to expand their yard, to a nonprofit, to a developer or to
a municipal entity.
Because land banks must acquire ownership of these properties, and because the
average acquisition process takes 12 months, few outcomes could be projected
at this early stage. Underscoring the intense need for this program, however, our
partners truly excelled and have already posted remarkable achievements:
• Acquiring 2,705 units for demolition, which is 223 percent higher than the
required minimum of 1,208 at this period
• Removing and greening 805 vacant and abandoned houses
• Drawing down over $9 million in funding (approximately 15 percent of our
total award)
• Processing over 40 side lot transfers to neighboring owner occupants
While the numbers show success, local stories reveal the true value of NIP:
• Carol McFarland, the owner of a small landscaping company, was forced to
watch the neighboring house decay for years, jeopardizing her own property
value. With funding from NIP, the Cuyahoga County Land Bank took control
of the vacant property, eliminated the eyesore and ultimately transferred the
newly seeded and fenced land to Ms. McFarland. Carol said, “it was the “best
Christmas present I’ve ever received.”
• In Warren, the land bank removed 169 Washington Street, a property in such
disrepair that it became a deterrent for local customers of nearby businesses.
• In Euclid, the city expanded a public golf course after demolishing the
abandoned home that abutted it.
• In Columbiana County, residents are making long-delayed improvements to
their own properties knowing that NIP will add security and cohesiveness to
their neighborhood.
OHFA is proud to work with an excellent group of land banks who are leading the
recovery effort in their communities. We eagerly welcome spring and all the new
opportunities it will bring. For more information on the Neighborhood Initiative
Program, visit us online.
PAGE 4
Above are two examples of homes in Cleveland that
have been demolished and turned into green spaces
with help from NIP.
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
Harrison County | Photo by: Robert Gordon, Ohio University
S HA L E DRI L LING AND HOU S ING
BRYAN GRADY — RESEARCH ANALYST
At the OHFA Board meeting in March, Robin Stewart from Ohio University’s Voinovich School of Leadership and Public Affairs presented
findings from The Impact of Shale Development on Housing and Homelessness in Eastern Ohio, a report authored by her research
team and funded by OHFA. This document is part of an ongoing effort by the Office of Affordable Housing Research and Strategic
Planning to evaluate challenges posed by an influx of energy industry workers entering a constrained housing market. The OU team
spoke with 128 people representing 66 organizations operating in and around the eight-county region with the most drilling activity.
Participants included public agencies and officials, nonprofit organizations, real estate professionals, advocate groups, financial
institutions and charities. The final report distilled the experiences and opinions of those who have seen housing impacts firsthand,
along with data about the housing conditions in the area, and provided policy recommendations for OHFA and others to act upon.
Stewart highlighted that it was not uncommon to see rents double in the last five years in the shale region. Tenants receiving Housing
Choice Vouchers are often unable to find housing at fair market rent, because energy companies are willing to pay much more to
house their workers. A lack of infrastructure and capacity, both physical and human, in rural areas makes development of new
housing difficult. And finally, uncertainty about how long drilling activity will last in the area, and whether drilling will lead to oil and
gas processing jobs, makes attracting private investment difficult. Stewart recommended further outreach efforts with lender and real
estate partners in the region and the continuation of special consideration for development programs that support projects serving the
population of the area. She suggested that projects initially could be constructed as family housing, with features that would allow for
easy conversion to affordable housing for seniors in the future to serve an aging population.
The full report can be found online.
P R OG RA M COMPLIANCE U PDATE
BETSY KRIEGER — DIRECTOR OF PROGRAM COMPLIANCE
Housing Credit and HOME Issues
The Office of Program Compliance (PC) continues to evaluate our policies to ensure they are properly aligned with the HUD’s 2013 final
Home Rules. One policy change concerns the use of OHFA’s mandatory Employment Verification form. Effective March 1, 2015, the
OHFA Employment Verification form will no longer be mandatory for use by owners of OHFA-funded tax credit properties with or without
HOME funds. The form will still be available in the optional forms section of the OHFA website and we will still encourage its use. The
change in policy is due to HUD’s requirement of using of income source documentation for HOME-assisted units. Two months of pay
history, such as paystubs, must be used for the income source documentation. As a result of the policy change, PC offers the following
guidance to ensure proper employment calculations:
• In order to calculate annual income as per the HUD 4350.3, owners and/or property managers will need either a full third-party
verification of employment income or as many as six pay stubs for LIHTC- only properties. OHFA’s change in policy, effective
March 1, 2015, allows owners and/or property managers to obtain second-source documentation without first attempting third
party verification.
CONTINUED ON PAGE 6
PAGE 5
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
CONTINUED FROM PAGE 5
• Pay stubs must be in consecutive order and in the same
time parameters as the certification. For properties with
HOME funding, the HOME requirement is to evidence
two months of earnings. Depending on how often the
individual is paid, this may mean having to gather as
many as eight pay stubs in order to satisfy both the HUD
and HOME requirements.
○○ If the applicant has worked at his or her present
job for two months or less or cannot provide the
required amount of pay stubs to meet both the
HUD and HOME requirements, the household is
not a good choice for a HOME unit. If the HOME
units can float at the property, then owners and/
or property managers are advised to select another
eligible household as a HOME unit.
○○ If the applicant has worked at his or her present
job for fewer than four months and cannot provide
the required amount of paystubs for LIHTC units,
owners and/or property managers should follow
HUD 4350.3, appendix 3, page 10 for other
allowable source documents. An OHFA Clarification
Record should also be used.
Owners and property managers should not hesitate to contact
the compliance analyst assigned to their property with
questions regarding income calculations.
PC’s Asset Management office will develop an Extended
Use needs assessment tool to determine the frequency of
site visits. The tool will be based upon factors related to
the project (e.g., owner or management company change
or systemic compliance issues) and its market to identify
relevant risks and the potential impact of those risks. The
Asset Management office will also review property financial
statements as necessary to assist with potential ‘work-out’
plans. The inspections will include a sampling of 10 percent
of the tenant files, units and project buildings, or more as
required. PC staff will prepare a written report of review
findings for the owner and property manager. If an owner fails
to respond and/or correct deficiencies, the owner may be
placed as Not in Good Partnership. Additional information and
guidance will be issued on this new policy over the next several
months.
Spring Has Sprung-A Perfect Time to
Conduct Inspections of Your Property
Now that the harsh winter is behind us, the spring season
is the perfect time for owners and property managers to
conduct a thorough physical inspection of resident units,
common areas and buildings. Spring also marks the beginning
of increased property inspections by PC Staff. It is highly
recommended that owners and property managers take a
proactive approach to review their property in order to reduce
the incidents of physical noncompliance and the issuance of
Form 8823 to the Internal Revenue Service.
New Monitoring Procedures for
Extended Use Properties Are Coming
2015 Regional Compliance Forums April 21 in Columbus
PC has changed monitoring procedures for properties in
Extended Use or for those that have completed the original
15-year compliance period. Effective January 1, 2016,
Extended Use projects will have both a physical and file review
conducted on either a three-year or five-year rotation cycle.
Owners of Extended Use properties will also be required to
submit an Annual Owner Report through DevCo online and
report all tenant events, including both in-place and newmove in residents. In past years, PC staff would conduct a
review of an Extended Use project only if OHFA was notified
of compliance issues or the capacity of the developer/
manager was in question. Additionally, owners of Extended Use
properties would submit an Annual Owner Certification for new
move-in tenants only.
The Compliance Forums are an interactive opportunity to learn
about updates to OHFA’s compliance and monitoring policies,
hear about the 2016-2017 Qualified Allocation Plan (QAP)
and other initiatives, discuss landlord tenant issues and learn
about the new HUD 811 award.
What factors influenced the policy change? OHFA has seen a
substantial increase in the financial and physical deterioration
of many projects in the Extended Use period, including
increased vacancies, over-leveraged debt and lack of funds to
turn units or to make capital improvements. In order to protect
OHFA assets, ensure the property is safe for the residents and
community, and help assist with the financial viability of the
property, it is necessary to begin active monitoring to include a
tenant file review and physical inspection of the buildings and
units.
PC hosted a Regional Compliance Forum on Tuesday,
April 21, 2015 from 1:30 p.m. - 3:30 p.m. at our Columbus
office, located at 57 East Main Street. This forum was the
first of six meetings scheduled around Ohio in the upcoming
months.
The forums are free, but registration is required in order to
guarantee seating.
Upcoming forum dates and locations are listed below:
Date
May 21
City
Cleveland Jennings Center for Older Adults
June 25
Akron
Village at New Seasons
July 21
Dayton
Canterbury Court
August 27
Findlay
USDA Building
September 30 Cincinnati
PAGE 6
Location
TBA
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
L EN DER SPOT LIGHT –
H UN TI N GTO N MORTGAGE GROU P
SARA BARTON — COMMUNICATIONS AND MARKETING
Helping people make the move to a home of their own
has been the goal of OHFA’s First-Time Homebuyer
program since 1983. Over the past 32 years, the program
has closed more than $11 billion in loans, helping
145,550 homebuyers throughout the state. This success
is largely dependent on OHFA’s statewide network
of outstanding lending partners, such as Huntington
Mortgage Group, which has participated in the program
since its inception.
Huntington received the MVP Award from OHFA for
originating the most volume in the 2013-2014 fiscal
year with $4.1 million in Grants for Grads awards.
Huntington borrowers have also purchased homes via
the Ohio Heroes and First-Time Homebuyer programs,
bringing the yearly total to $12.1 million. Huntington has
a dedicated team of Huntington-certified and trained
loan officers, underwriters, processors and closers on the
OHFA mortgage products, in addition to a statewide bank
presence that allows them to reach a larger audience
of borrowers. Realtors can take a Continuing Education
credit course on OHFA products from Huntington sales
and service specialist Marcy Ash.
“OHFA has helped us assist First-Time homebuyers
achieve the dream of homeownership,” says Ash.
“Especially those borrowers who needed a helping hand
with down payment and closing costs. They made enough
income to afford homeownership, but when rent is higher
than a monthly mortgage payment, it is difficult to save
to purchase a home. OHFA is that missing link for many
borrowers.”
OHFA’s down payment assistance and closing cost
assistance offer fast turn times and easy-to-determine
eligibility with minimal documentation for lenders.
According to Ash, “Most everything is also automated
and streamlined, which is a bonus in a high volume,
fast-paced environment like ours.” Ash also compliments
OHFA’s process, reservation system, website, staff,
communication and, of course, the program benefits
offered to borrowers. “OHFA is also very passionate
about continuous improvement and finding new ways and
programs to help a diverse set of borrowers,” says Ash,
who instituted certification training on OHFA products for
Huntington loan officers. She has also certified specific
underwriters, processors and closers on OHFA products.
“We truly value our partnership with OHFA and their
staff,” says Ash. “[Our typical experience with OHFA is]
always pleasant, customer-focused and prompt.”
Proﬁle of Huntington First-Time
Homebuyer Using OHFA Products
Proﬁle of OHFA First-Time Homebuyer
AVERAGE HOUSEHOLD INCOME
AVERAGE HOUSEHOLD INCOME
$47,579
GENDER
65%
SINGLE
51%
$45,323
GENDER
49%
MARITAL STATUS*
68%
SINGLE
29%
MARRIED
55%
45%
MARITAL STATUS
32%
MARRIED
*Does not include divorced, widowed or single parent stats.
PAGE 7
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
G RA N D O P E N I N G S AND GR O U N DB R E AK I N G S
Doug Garver attends ribbon cutting at Griswold Building.
Bridge Point Senior Village | Photo Courtesy of Preferred Properties
U.S. Representative Pat Tiberi speaks at the grand opening of
Chimes Terrace.
KELAN CRAIG — PP&D BUSINESS MANAGER
Bridge Point Senior Village - Toledo, Lucas County
A cold, yet sunny fifth day of spring marked the culmination of nearly two decades of work after the initial idea for Bridge
Point Senior Village was conceived. A light snowfall the night before did not prevent Preferred Properties executive director
Yvonda Bean, HUD Cleveland field office director Pamela Ashby and new Toledo Mayor Paula Hicks-Hudson from being
among the dignitaries on hand to celebrate the grand opening of Bridge Point.
Located on the outskirts of Toledo, Bridge Point is now home to 11 senior households. OHFA provided $300,000 in Housing
Development Assistance Program (HDAP) funding, while the development team leveraged funding from the HUD 202
program and the City of Toledo. The property is owned and managed by Preferred Properties, a State-Certified Community
Housing Development Organization (CHDO). Preferred Properties will provide supportive services with assistance from the
local Area Agency on Aging. All residents will receive rental assistance, made possible by the HUD 202 award.
OTHE R G R AN D O P ENINGS AND GROUND BREAKINGS
SARA BARTON — COMMUNICATIONS AND MARKETING
OHFA staff also attended events celebrating the following affordable housing communities during the winter and early spring:
Chimes Terrace
Johnstown, Licking County
Renovation of a senior community comprised of 60
apartments, which will allow seniors to age in place while
maintaining connections to health- and other communitybased services.
Developer: National Church Residences
HDAP:
$450,000
Housing Credit Program: $625,425
Griswold Building
Columbus, Franklin County
Renovation of six floors to create 90 permanent, affordable,
and supportive service-enriched apartments for formerly
homeless women.
Developer:
YWCA Columbus
HDAP: $350,000
Housing Credit Program: $970,000
ARE YOU PLANNING AN EVENT FOR AN OHFA-FUNDED PROJECT?
PLEASE LET US KNOW.
PAGE 8
OHIO HOUSING FINANCE AGENCY | SPRING 2015 NEWSLETTER
S PR IN G 201 5 EM P LOY E E O F T H E Q UART ER
R. Kelan Craig
Business Manager, Office of Planning, Preservation and Development
During the annual Spring All Staff Meeting, OHFA named Kelan Craig, PP&D
business manager, as the spring 2015 Employee of the Quarter. According
to his nominator, “Kelan is widely known for his sense of humor and positive
attitude and he consistently delivers prompt and courteous service to his
OHFA team and to OHFA partners, exceeding expectations and furthering
collaboration. Kelan’s management style and personality have developed
trust and admiration from the PP&D team, particularly his approachable
demeanor and willingness to always make the time to listen to colleagues
and provide feedback, as needed.”
“Kelan lives the OHFA mission. His prior experience with working on resident
issues at the Coalition on Homelessness and Housing in Ohio (COHHIO) and
his volunteer activities outside of the office enable him to continue being
a steward to OHFA’s vision. The care and respect he shows to staff and
partners, he also shows to other service organizations and residents on the
streets of Columbus. His dedication to the individuals OHFA serves is truly
praiseworthy.” Congratulations, Kelan!
SERI VC E MI L E STO NE S
Congratulations to the following employees, who received pins to commemorate years of service to OHFA.
15 Years of Service
Vicky Hoffman
Homeownership
5 Years of Service
Tara Campbell
Program Compliance
PAGE 9