In association
with
For more information :
www.usa.siemens.com/roi
created by:
Utility
*THE CALCULATIONS ARE NOT A GUARANTEE; A NUMBER OF FACTORS MAY IMPACT ACTUAL RESULTS.
WHAT WILL THE HEADLINES
SAY AFTER
YOUR NEXT
MAJOR STORM?
OMS
In association
with
Outage intelligence can save
your utility millions.
Reduction In
Truck Rolls*
Reduction In Average
Restoration Time*
10%
MINUTES
1-5
Bra nd St ud io
Improvement In
Customer
Satisfaction*
2%
Find Out More
Annual
Savings*
$2.96
MILLION
A
FIERCE STORM CAUSES WIDESPREAD expectations for outage restoration are higher than ever
OUTAGES ACROSS a utility’s service territory due to technology advancements and real-time data
of 1.5 million rural and urban customers.* The
utility starts the arduous process of assessing the
damage, dispatching restoration crews and responding to
questions from customers and the media while trying to
manage restoration time expectations. Post-storm damage
assessment relies on collecting data from disparate sources
including customer calls, SCADA alarms, field crew
inspections, weather reports and GIS data – requiring
significant manual efforts to validate and prioritize outages.
Inaccurate estimated restoration times lead to frustrated
customers who turn to social media to express their
dissatisfaction with the utility.
Unfortunately, this isn’t just a mock scenario – many utilities
have faced problems associated with large numbers of
outages, overwhelmed call centers and slow restoration
efforts. And more than just the utility’s reputation is at
stake. Perceived poor storm response and lengthy outage
durations can spur state investigations, performance-based
regulatory initiatives and even punitive actions costing
the utility millions of dollars to address.* Meanwhile,
availability from advanced metering infrastructure (AMI)
and smart grid investments.
With OMNETRIC Group’s Outage Management Solution
architecture, utility back office applications and IT systems
seamlessly integrate to monitor more data sources and
improve outage intelligence. OMNETRIC Group’s solution
leverages both weather forecast data and social
media data mining to predict areas of greatest
potential impact from the storm, and correlating posted
storm damage pictures with GIS positioning and customer
data to improve outage restoration performance. Engagement
with customers is automated across communication
platforms, including social media, to reduce operational
risk. Pre-storm preparation enhancements can support
optimized crew dispatch and targeted outage location
determination. The utility can also proactively respond to
customers with restoration updates, automate voice and
text messages, manage customer expectations, monitor
for true and perceived problems, and receive timely
confirmation of service restoration.
OMNETRIC GROUP OUTAGE MANAGEMENT SOLUTION OVERVIEW
• Built on Siemens’ Spectrum Power 7 Advanced
Distribution Management System (ADMS), the
“Next Generation” Outage Management Solution is
bundled with a suite of products via OMNETRIC
Group’s integration architecture to create valuable
outage insights and functionality, including
streamlining customer engagement.
• Utilities using OMNETRIC Group’s Outage Management
Solution will experience better restoration
performance that will yield labor savings and
improvement in key outage duration and customer
satisfaction metrics.
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Lifetime savings*
$12,300,000