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 AGENCY PERFORMANCE INDEX: Wave III: Winter 2015 AGENCY PERFORMANCE INDEX: OVERALL & FACTOR SCORES 7 STAFF TALENT/
STRUCTURE PRODUCT MIX CLIENT SERVICE/ CREATING VALUE CONTINUOUS INNOVATION AGENCY PERFORMANCE INDEX ALIGNMENT 6 5.5 5.4 5.5 5.1 5 5.1 4.7 4.8 4.6 4.7 4.7 4.7 4.8 4.7 5.1 5.0 4.7 5.1 4.7 EXAMPLE: UM 5 Slide BY AGENCY/FIVE FACTOR SCORES Base: AGENCY clients. Baseline: Fall 2013 (n=59); Prior Wave: Spring 2014 (n=51); Current Wave: Winter 2015 (n= 75). Mean averaging raXngs (1-­‐7) across all factor quesXons. Overall API determined by averaging raXngs across all factors. 4 3 MEAN SCORE 2 1 0 BASELINE PRIOR WAVE CURRENT WAVE BASELINE PRIOR WAVE CURRENT WAVE BASELINE PRIOR WAVE CURRENT WAVE BASELINE PRIOR WAVE CURRENT WAVE BASELINE PRIOR WAVE CURRENT WAVE BASELINE PRIOR WAVE CURRENT WAVE AGENCY demonstrates consistent performance across waves, with factor scores remaining the same or slightly higher for four of the five factors. The notable excepXon is Staff Talent/Structure, where AGENCY is credited with performing at a direcXonally higher level compared to Wave I. This factor’s ranking also improves. The overall ranking of the other factors remains consistent with last wave. A new, independent, high-­‐level measure “How well has AGENCY met your expectaXons over the past 12 months” is also reported in this wave. Well over half (57%) of clients agree strongly or completely that AGENCY met their expectaXons. WAVE III: WINTER 2015 Page 2 AGENCY PERFORMANCE INDEX: OVERALL & FACTOR SCORES 7 STAFF TALENT/
STRUCTURE PRODUCT MIX CLIENT SERVICE/ CREATING VALUE CONTINUOUS INNOVATION AGENCY PERFORMANCE INDEX ALIGNMENT EXAMPLE: Slide UM 14-­‐AGENCY VS. CUM OVERALL & FACTOR SCORES VS. WAVE COMPETITION Base: AGENCY clients (n=75 ) 6 5.5 5.4 5.4 5.2 5.0 5 4.7 5.1 5.0 5.0 4.8 4.6 4.6 *CumulaXve parXcipants include all Wave I, II and III parXcipants from AGENCY, AGENCY X, AGENCY Y, AGENCY Z and AGENCY A (n=248). Mean scores for each category determined by averaging raXngs (1-­‐7) across all category quesXons. Overall API determined by averaging raXngs across all categories. 4 3 MEAN SCORE 2 1 0 AGENCY CUMULATIVE PARTICIPANTS AGENCY AGENCY CUMULATIVE PARTICIPANTS CUMULATIVE PARTICIPANTS AGENCY CUMULATIVE PARTICIPANTS AGENCY AGENCY CUMULATIVE PARTICIPANTS CUMULATIVE PARTICIPANTS When compared to the wave compeXXon, AGENCY is slightly above the compeXXve average on each factor. WAVE III: WINTER 2015 Page 3