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Pacific Center
Electronic Tenant® Portal
Created on July 6, 2015
Building Amenities: Fitness Center
The Pacific Center fitness center, located at the south corner of the parking structure, provides a convenient
way to stay in shape and has full locker rooms with showers. For more information about the fitness center,
see below or call the Building Management office at (619) 618-2955.
Hours:
Monday - Friday
Saturday
Sunday
5:00am to 9:00pm
8:00am to 2:00pm
Closed
Building Operations: Building Management
The staff at Pacific Center is dedicated to making your work environment as safe and pleasant as possible.
The Building Office is located in Pacific Center I, 1455 Frazee Road Suite 410 and is open Monday through
Friday, 8:00 a.m. to 5:00 p.m. with the exception of holidays. Please do not hesitate to contact the
management office at:
Phone: (619) 618-2955
Fax: (213) 629-9390
The following personnel are available to address your needs:
Title
Senior Property Manager
Assistant Property Manager
Property Accountant
Name
Cathy Houck
Darline Pearson
Tony Ballarino
Email
[email protected]
[email protected]
[email protected]
Building Operations: Building Hours
Monday - Friday
Saturday
Sunday and Holidays
Security Hours
After-hours security cell
phone
8:00 a.m. - 6:00 p.m.
9:00 a.m. - 1:00 p.m.
Building and elevator access via access card on
Saturdays.
(HVAC provided upon request only for energy
conservation.)
Closed
24 hours, 7 days per week
(619) 250-6335
Building Operations: Leasing
The leasing company for Pacific Center is CBRE and is located on-site in the management office at Pacific
Center I, 1455 Frazee Road Suite 410, San Diego, California 92108. Listed below is the contact information
for the authorized representatives.
Phone
Number
First Vice President Mike Hoeck (619) 261-1969
Vice President
Nick Bonner (858) 646-4777
Office Specialist
Ryan Grant (619) 696-8354
Title
Name
Email
[email protected]
[email protected]
[email protected]
Building Operations: Parking
The tenant entrances for the parking garage are located on Murray Canyon Road and the visitor entrance is
located within the project just off Murray Canyon and Mission Heights Road. The clearance height is six feet.
Monthly and hourly parking are both available. To arrange for monthly parking, please contact Edwin
Romero from ABM Onsite Services at (619) 787-5511. The parking booth is staffed from 8:00 a.m. to 6
p.m., Monday through Friday. If you need help exiting the garage after hours, please contact the security
desk at (619) 250-6335.
Please direct all payment inquires to ABM Onsite Services.
Payment Address:
Fifth Street Properties
Pacific Center
P.O. Box 844288
Los Angeles, CA 90084-4288
Building Operations: Rent
Invoices for basic rent and miscellaneous charges will be sent in the last week of each month; please note
that rent statements are provided as a courtesy only. Rent is due on or before the first day of each month in
accordance with the terms of your lease whether or not a rent statement is received.
CommonWealth Partners has a lock box banking system; please mail payments directly to the lock box
address indicated on your rent statement. For your convenience, listed below is the lock box address:
Fifth Street Properties
P.O. Box 844192
Los Angeles, CA 90084-4192
Please remember to note your suite number on your check and kindly return the remittance portion of the
statement with your payment to the lock box. The inclusion of special notes referring to the application of
funds is not only helpful, but encouraged.
Please do not submit your payment to the Building Management Office unless Building Management has
directed you to do so – your payment may not be posted in a timely manner which could result in
delinquencies/late fees.
EFT Wire transfers are also accepted for rent payments. For your convenience, listed below is the wire
information:
Wells Fargo Bank, NA
ABA 121000248
Account Number: 412-3424921
Account Name: Pacific Center Collection Account
Please contact the Accounting Department in the Building Management Office at (619) 618-2955 should
you have any questions.
Building Security: Overview
The following is a list of general office security suggestions, which are offered to you as an aid in
establishing your internal security procedures:
Restrict office keys to those who actually need them.
Keep complete, up-to-date records of the distribution of all office keys.
Establish uniform procedures for collecting keys prior to the termination of employees.
Establish a rule that keys must never be left unguarded on desks or cabinets.
Require that filing cabinet keys be removed from locks and placed in a secure location after opening
cabinets.
Prevent unauthorized personnel from reporting a lost key and receiving a replacement.
Ensure that a responsible person is in charge of issuing all keys.
Store keys systematically in a secured wall cabinet of either your own design or one that conforms to
a commercial key control system.
Insist on identification from repairmen who come to work in your office.
Clear all desks of important papers.
When working alone in the office at night, lock the front door to prevent anyone else from entering.
Keep the police, fire department, and building security telephone numbers posted.
Double check to see that all doors are securely locked before you leave.
Building Security: Key and Access Cards
As tenants of Pacific Center, you are provided with access cards, which are programmable for access to the
building. It is the tenant’s responsibility to determine the level of access granted to each employee.
Since access cards are used for entry and control of key functions in the building, we suggest that each
tenant place responsibility of assigning, revising, and retrieving access cards to one individual in its
organization. Please complete the Access Card Request Form to request a new access card, make
changes to an existing card or to deactivate a current card. Please note that this form includes an
“ Authorized Signature” block which must be signed and dated by your authorized representative in order
for us to process your request.
Please submit the Access Card Request Form for all employees requiring an access card two weeks prior to
your occupancy. This form will be used by Building Management to encode levels of access for each
employee. Access cards cannot be issued until this form has been submitted. A $15.00* non-refundable
administrative fee will be imposed.
It is also the tenant’s responsibility to ensure access cards are retrieved from terminating employees and
the Management Office is notified. Access cards are not transferable or re-assignable without proper
documentation submitted to the Management Office.
Click here to download a Key Request Form
*Prices subject to change.
Building Security: Lost & Found
The lost and found is handled through the Building Management Office. If you find or have lost something,
please call us at (619) 618-2955, or stop by our office.
Building Security: Moves and Deliveries
Our goal at Pacific Center is for you to have a safe and successful move. Our rules and regulations are
designed to protect you (the tenant) as well as the building. To prepare for your move or delivery, please
click here for the Moving Rules and Regulations. If you have any questions regarding the move-in process,
please contact us at (619) 618-2955.
Building Security: Property Removal
When removing items, please follow all Moving Rules and Regulations. To dispose of an item, we
recommend the following resources please contact the Management Office at (619) 618-2955 for
recommended vendors. You may not leave unwanted items in the freight lobbies or in the loading area. For
your convenience, Pacific Center holds quarterly electronic recycling events. Please contact the Building
Management Office for a list of dates.
Building Security: Smoking Area
Pacific Center maintains a no smoking policy throughout the building, including all common areas, the lobby,
rest rooms, stairwells and elevators. Please do not smoke at building entrances within 25 feet of any building
entrance.
Building Security: Solicitaion
In an effort to maintain the professional atmosphere of our offices, solicitation or office-to-office selling is not
authorized at any time in the building and access will be strictly controlled.. Please notify the Property
Management Office at (619) 618-2955, if you are observing a solicitor of any kind and we will send
appropriate personnel to escort them off of the premises.
Building Security: Suspicious Persons
If you see suspicious or offensive persons in the building, please call the Building Management Office
immediately. If possible, make note of appearance, clothing, etc. in order to assist building security in
locating them.
Please be aware of strangers in your Tenant areas and halls. Quite often a question such as “May I help
you locate someone?” will be enough to deter a potential thief. Suspicious encounters of this type should be
reported to the Building Management Office immediately.
Building Services: Building Signage
There are electronic directories located in the First Floor lobby and of both buildings. To provide the initial
listing information for your office or to make changes, use the electronic directory request form. These
requests need to be submitted to the Building Management Office.
Landlord will provide the initial building standard suite signage unless otherwise outlined in the tenant lease
agreement. All signage requests must be reviewed and approved by Building Management.
Building Services: Elevators
There are three passenger elevators and one freight elevator in each building at Pacific Center. There are
four garage elevators, two on the northeast side of the structure and two on the southwest side that run from
garage level to the 5th floor.
Elevators are open for general access to most floors from 7:00 a.m. to 6:00 p.m., Monday through Friday.
Outside of these hours, elevators may only be used with building access cards.
If an elevator stops and the doors do not open, or if the doors open between floors, do not panic. Press the
black emergency button near the elevator control panel. This button automatically calls the security desk.
When the security officer answers, you will hear a message informing you and the security officer which
elevator you are in. Immediately following, there will be open communication between you and the security
officer. Security will notify Building Management and our elevator technician. Should you lose contact with
the security officer at any time, simply push the button again, and you will be connected to the security
desk.
Freight elevator hours are Monday through Friday, 7:00 a.m. to 5:00 p.m. The freight elevator must be used
for all deliveries. Large deliveries must be scheduled through the Building Management office.
Dimensions of the Freight Elevator:
6 feet, 3.5 inches deep; 4 feet, 2 inches wide (door); and 7 feet, 9 inches high.
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at www.adobe.com.
After Hours HVAC Request Form
Extended Parking Form
Access Card Request Form
Signature Authorization Sheet
Recycling Box Request Form
Fire Life Safety Information Sheet
Key Request Form
Tenant Information Form
Building Services: HVAC
Pacific Center provides quality Heating, Ventilation, and Air Conditioning (HVAC) to the tenants in the
building. Hours of HVAC operation vary depending on individual tenant leases. If you would like to know the
hours of operation set forth in your lease, please call the Building Management office at (619) 618-2955.
After hours HVAC is available at an hourly rate, which is determined by the equipment required and the
resulting electrical consumption. To provide after-hours HVAC, we require 24-hour prior written notice.
Please contact Building Management for further information, and to get an estimate of the cost.
If your suite, or part of your suite, is too hot or too cold, please call the Building Management office. We will
arrange to have our engineers adjust the temperature so that it is comfortable for you and within building
standards (73° F, plus or minus 2° F).
Building Services: Janitorial Services
Your suite will be cleaned at night, Sunday through Thursday. Your trash and recycling are also collected at
these times.
The interior and exterior windows are cleaned on a pre-scheduled basis. Building Management will notify
you in advance when your windows will be cleaned.
Tenants are responsible for their own carpets. If you would like to have your carpets cleaned, Building
Management can assist you in getting a competitive quote from a cleaning company. We often schedule
our night janitorial crew to shampoo carpets for tenants.
If you have any questions or concerns regarding cleaning, please contact the Building Management office.
Please click here for the Recycling Box Request Form
Building Services: Maintenance Requests
For your convenience this Handbook includes an Electronic Tenant Service Request System. Use this
system to submit routine maintenance requests directly to the engineering department; to track the status of
previously submitted requests; to download important documents; and to communicate with the property
management office.
1. Simply click on the link below,
2. Enter your username and password
3. Choose the action you would like to complete
Click here to log into the Electronic Tenant Service Request System
Once you have logged into the system, you will be presented with four options:
Complete a Maintenance Request Form
Update User Information
View Electronic Maintenance Request Log
Download Miscellaneous Administrative Forms
For detailed instructions for using the Electronic Tenant Service Request System please see the following
pages or contact the Building Office.
Completing a Service Request Form
After logging in, click on the "Electronic Maintenance Request Form" Link. Users will be taken to a service
request form.
Step One- Confirm or complete all contact information.
Step Two- Choose the nature or type of request being submitted.
Step Three- If applicable, provide details of the contractor to be used.
Step Four - Review all information thoroughly. Click submit.
You will receive conformation via e-mail that your request was submitted to the management office.
Updating User Information
Personalized user information is used to auto-fill the Electronic Maintenance Request Form for quick and
easy submission. In addition, accurate contact information will assist the management staff in expediting all
maintenance requests. Each user should check regularly to ensure that accurate information is on file.
Click here to log into the Electronic Tenant Service Request System
Electronic Maintenance Request Log
This feature allows users to track and monitor all service requests submitted through the Electronic Tenant
Service Request System. Service requests are sorted by month and will have the current month displayed
upon entry.
Miscellaneous Forms
Here users can download and print various administrative forms, reports and documents. In order to access
the forms and documents contained in this section, users must have Adobe Acrobat Reader 5.0 or higher
installed on their computers. This software is free and can be obtained by clicking here.
Questions regarding the Electronic Tenant Services Request System should be directed to the Management
Office.
Click here to log into the Electronic Tenant Service Request System
Building Services: Postal Services
The tenant mailrooms are located on the first floor. Upon move-in, you will be assigned a mailbox and will
receive mailbox keys. The mailroom is open Monday – Saturday, from 8:00 a.m. – 6:00 p.m. The letter
carriers ask that you not enter the room while they are delivering the mail.
Mail may be deposited in the mail slot through the door on the 1st floor at the end of the lobby. Federal
Express and UPS drop boxes are also located through this door.
Emergency Procedures: What to Do in an Emergency
In the event of any emergency, look to your floor warden for guidance. He or she will know the proper
procedures; it is important to follow his or her instructions. Please inform the Building Management Office of
any individuals with temporary (a broken leg, for instance) or permanent mobility impairments. Individuals
with special needs should contact the Building Management office to make arrangements for emergencies.
Emergency Procedures: Bomb Threat
If there is a bomb threat in the building or surrounding area, you will be notified by the building management
office.
If you receive a bomb threat:
1. Stay calm. Do not panic.
2. Keep the caller talking. Ask questions like:
Who is calling?
What does the bomb look like?
Where is the bomb located?
When is the bomb going to explode?
What is the bomb made of?
Why are you trying to harm us?
3. Do not put the caller on hold.
4. Attract the attention of a nearby person to call 911 (This message can be written down on a piece of
paper.)
5. Write down as much as you can of what the caller is saying.
6. Note any background noises or identifying characteristics of the voice.
7. Notify Building Management at (619) 618-2955.
Suspicious Packages or Mail Bombs
Letter bombs are usually sent through the mail addressed to a specific individual in the company, usually
disguised to look like some sort of gift or a small package. Letter bombs have the power to kill or seriously
maim anyone in close proximity. Letter bombs are usually contained within a large size manila envelope
¼â to ½â thick and are fairly rigid.
However, the technology used in letter bombs has become increasingly sophisticated, and can be difficult to
detect visually. Letter bombs have been mailed from cities or small towns in the United States, as well as
from foreign countries. Be especially wary of letters that are mailed to titles -- Chairman, President,
Manager, Security Officer, etc. â rather than directly to named individuals.
If you suspect a parcel contains a letter bomb:
Clear everyone out of the immediate area; establish at least a 25 foot radius around the package.
Notify the police at 911 and Building Management.
DO NOT HANDLE IT UNDER ANY CIRCUMSTANCES.
DO NOT ATTEMPT TO DEACTIVATE IT YOURSELF.
Emergency Procedures: Civil Disturbance
Should a riot or civil disturbance start outside the Building, the security guards will immediately lock all
entrances to the building. The police will be notified. We will keep you informed.
If a disturbance should occur in the main lobby, all elevators will be recalled at the first floor and the police
will be summoned. Entrances and exits from the building may be restricted.
Emergency Procedures: Earthquake
Earthquakes tend to happen where they have occurred in the past, and Washington has a history of
earthquakes. The actual movement of the ground is seldom the direct cause of any emergency that may
arise; most casualties result from falling objects and debris because the shocks can shake, damage, or
demolish buildings. Because earthquakes are not predictable, they are often felt before any warning signal
can be sounded.
During an earthquake:
Find some kind of covering.
Place your hands over your head and neck for protection.
Kneel down in a hunched position next to an inside wall or under a table or desk.
If you are inside the building, stay inside.
Stay away from any dangerous area, such as under heavy objects that may fall, or near windows and
other large pieces of glass.
After an earthquake:
Be prepared for aftershocks.
Administer first aid as necessary.
Stay calm and try to calm others.
Check your area for fires, cracked walls or ceilings, broken windows, jammed doors, ruptured gas
lines or the smell of gas, or broken water lines.
Use a battery powered radio or television to get information and instructions.
Locate any flashlights and batteries in your area.
Emergency Procedures: Elevator Malfunction
If you are in the elevator and it stops for no apparent reason, remember to remain calm. Press the black
emergency button near the elevator control panel. This button automatically calls the security desk. Please
hold until you receive a response. Tell the person on the line the elevator number and the floor location. The
cab number will be identified, and so too, the specific floor on which it is stuck. A member of the
management team or security will maintain two-way communication with occupants until help has arrived.
In the event of a power outage, elevators will continue to operate using our emergency power generator.
Should an outage occur, elevator lights will remain on, but the car itself will temporarily cease moving. Each
elevator will automatically return to the lobby, its doors will open, and it will remain inoperable until the power
has been restored.
IN THE EVENT OF A FIRE, ELEVATORS MUST NOT BE USED FOR EVACUATION. USE THE
STAIRWELLS.
Emergency Procedures: Emergency Numbers
Fire/Rescue/Police
Building Management Office
Building Security/After Hours
Emergencies
Fire Department (non Emergency)
Police Department (non
Emergency)
Hospital (Scripps Memorial Hospital)
911
(619) 618-2955
(619) 250-6335
(619) 238-1212
(619) 531-2000
(800) 727-4777
Important notes
If you call 911 as a result of a medical emergency, please be sure also to notify the Building Management
Office with your name, callback number, and location so that security may swiftly guide the paramedics to
your exact location.
If the audible alarm within the building sounds, please do not call the Building Management Office, unless
you have something specific to report. Building Management is aware of the alarm, as well as the source of
the alarm, whether it’s a false or legitimate emergency. Please keep the telephone lines clear so that
Building Management may to attend to the situation as quickly and efficiently as possible.
Emergency Procedures: Fire
In the event of a fire, the fire alarm will sound and strobes will flash on your floor. If you discover a fire in your
suite, call 9-1-1. For your use, there are two fire extinguishers located in the stairwells on each floor;
however, even if you are successful in extinguishing the fire, the fire department must be notified so they
can inspect the area and make sure the fire is completely extinguished.
When you hear a fire alarm:
1. Leave the floor by the closest stairwell. Do not use an elevator. Walk down the outside of the stairwell
because the fire department will need to use the inside. As you leave your office, shut doors behind
you to help stop the fire from spreading.
2. Go four floors down and check the door to re-enter the building. If there is smoke coming from under
the door, if the door is hot, or if the alarm is still sounding on this floor, proceed down another four
floors and check again.
3. Go to the elevator lobby of the safe floor and wait for instructions.
4. Stay calm. Follow instructions given over the building’s speaker system by Fire Department or
Building Management personnel.
Please click here for the Fire Life Safety Information Sheet
Emergency Procedures: Homeland Security
Pacific Center recommends that each tenant have an emergency action plan in place to help their
employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the
links below to access a variety of resources that aid in preparing for a regional emergency.
Department of Homeland Security
http://www.dhs.gov/dhspublic
Federal Emergency Management Association
http://fema.gov/
American Red Cross
http://www.redcross.org/
Center for Diseases Control and Prevention Emergency Preparedness and Response
http://www.bt.cdc.gov/
Local media outlets will provide important information during an emergency situation.
Emergency Procedures: Tenant Floor Warden
By Calfornia State Law, tenants are required to maintain a minimum of two floor wardens per suite. Floor
wardens receive special training related to fire and life safety. In the event of an emergency, they will play a
key role in ensuring an orderly and complete evacuation of affected floors.
Introduction: Welcome
CommonWealth Partners is proud to welcome you to Pacific Center. We hope all of your needs are met
here, and we look forward to serving you. This handbook will inform you of the services available in the
building and provide answers to frequently asked questions. We recommend you bookmark this site for
future reference.
Pacific Center is proudly managed by CommonWealth Partners. Our office, located at 1455 Frazee Road in
Suite 410, is open from 8:00 a.m. to 5:00 p.m., Monday through Friday. We can be reached by phone at
(619) 618-2955 or by fax at (213) 629-9390. Please contact us with any questions you may have.
Introduction: About Pacific Center
Pacific Center offers a first-class business environment in highly a desirable campus-style setting. Arguably
the best located of all Class “A” office projects in Mission Valley, Pacific Center offers tremendous visibility
and superior corporate identity. The property consists of iconic twin-towers that feature attractive building
design, ideally-sized 22,000 square-foot floor plates with up to twelve corner-offices per floor, and
spectacular views of Mission Valley and the surrounding area. The Project is situated among some of
Mission Valley’s finest amenities with quick and convenient access to luxury hotels, numerous retail
services, an abundance of quick-service and sit-down restaurants, quality housing, and several recreation
and entertainment facilities including Qualcomm Stadium and a 27-hole championship golf course.
The Property is just one block from State Highway 163 and proximate to four additional major freeways
(Interstates 5, 8, 805 and 15) that provide direct links to communities throughout San Diego County.
Additionally, Pacific Center is just two blocks from the San Diego trolley station, servicing Downtown San
Diego and San Diego State University.
Introduction: About CommonWealth Partners
CommonWealth Partners was founded in 1995 by senior members of a diversified development and
operating team that had worked together for 15 years. Together they developed over 20 million square feet
of large-scale, premier-quality office and mixed-use projects that set new standards of excellence in serving
the needs of corporations, professional firms and financial institutions.
CommonWealth Partners has been successful in establishing strong tenant relationships: we believe that
the tenant-landlord relationship is a partnership that benefits from an owner-operator approach. In other
words, the owner-operator (and not a third party) is in the best position to control property management
services. Managing the properties we own results in both cost-efficiency and superior tenant service. CWP
operates based on the belief that our customers demand not only high quality office space but also a broad
range of services to support and enhance their core business operations. CWP strives to understand our
customers’ businesses, and to work cooperatively with them to provide targeted building amenities and
service programs—programs that will serve their needs and enhance their productivity, as well as
meticulously maintain the physical foundation of each asset.
For more information on CommonWealth Partners, access www.commonwealth-partners.com
Introduction: Operating Instructions
Navigation
You move through The Electronic Tenant Handbook just as you would a traditional Internet site. It’s as
simple as pointing and clicking. The main page features a Table of Contents that provides links to each
Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s
Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the
clearly labeled link on every page.
Special Features
This Electronic Tenant Handbook has special features, such as a Maintenance Request System and
Search engine. In order to take advantage of these useful features, you must have Adobe Acrobat Reader
installed on your computer. This software is free and easy to use, and can be obtained by clicking here.
Updates
The Electronic Tenant Handbook is updated on a regular basis, so please be sure to periodically check for
updates and new information. In order to keep you abreast of your property’s operations, we have included
a monthly Building Calendar and Announcement Board. Here, you will find information regarding
scheduled maintenance and events taking place at the property.
If you are having trouble accessing the Electronic Tenant Handbook or need assistance, please e-mail or
call the Management Office.
Policies and Procedures: Contractors
CommonWealth Partners takes great pride in its properties and therefore has stringent rules for
construction projects at Pacific Center. These procedures provide information for all Tenants and
Contractors and list the requirements for construction projects within the building. If at any time, you as a
Tenant will be involved in a construction project, the construction within your leased space must comply with
our rules and regulations. To obtain the current Construction Guidelines, please contact the Building
Management Office.
Policies and Procedures: General Rules & Regulations
The following rules and regulations shall apply to the Premises, the Building, any parking garage or
other parking lot or facility associated therewith, and the appurtenances thereto:
1. Sidewalks, doorways, vestibules, halls, stairways, and other similar areas shall not be obstructed by
tenants or used by any tenant for purposes other than ingress and egress to and from their respective
leased premises and for going from one to another part of the Building. The halls, passages, exits,
entrances, elevators, stairways, balconies and roof are not for the use of the general public and
Landlord shall, in all cases, retain the right to control and prevent access thereto by all persons
whose presence in the judgment of Landlord, reasonably exercised, shall be prejudicial to the safety,
character, reputation and interests of the Project. No Tenant Party shall go upon the roof of the
Project.
2. Plumbing, fixtures and appliances shall be used only for the purposes for which designed, and no
sweepings, rubbish, rags or other unsuitable material shall be thrown or deposited therein. Damage
resulting to any such fixtures or appliances from misuse by a tenant or its agents, employees or
invitees, shall be paid by such tenant.
3. No signs, advertisements or notices (other than those that are not visible outside the Premises) shall
be painted or affixed on or to any windows or doors or other part of the Building without the prior
written consent of Landlord. No nails, hooks or screws (other than those which are necessary to hang
paintings, prints, pictures, or other similar items on the Premises’ interior walls) shall be driven or
inserted in any part of the Building except by Building maintenance personnel. No curtains or other
window treatments shall be placed between the glass and the Building standard window treatments.
4. Landlord shall provide and maintain a directory board in the main lobby of the Building for all Tenants.
Any other directory will require prior written consent from landlord.
5. Landlord shall provide all door locks at the entry of each tenant’s leased premises, at the cost of such
tenant, and no tenant shall place any additional door locks in its leased premises without Landlord’s
prior written consent. Landlord shall furnish to each tenant a reasonable number of keys to such
tenant’s leased premises, at such tenant’s cost, and no tenant shall make a duplicate thereof.
Replacement keys shall be provided on a reasonable basis and at Tenant’s cost.
6. Proposed alterations affecting any physical portion of the Building shall require prior written consent
from the Landlord. All contractors and technicians rendering any installation service to Tenant shall be
referred to Landlord for approval and supervision prior to performing services.
7. Movement in or out of the Building of furniture, office equipment, or other bulky materials which
require the use of elevators, stairways, or the Building entrance and lobby shall be restricted to hours
established by Landlord. All such movement shall be under Landlord’s supervision, and the use of an
elevator for such movements shall be restricted to the Building’s freight and service elevators.
Pre-arrangements with Landlord should be made regarding the time, method and routing of any
movement. Limitations for safety or other concerns may prohibit any article, equipment or other item
from being brought into the Building. Tenant shall assume all risks of damage to articles moved and
injury to persons or public resulting from such moves. Landlord shall not be liable for any acts or
damages resulting from such activity.
8. Landlord may prescribe weight limitations and determine the locations for safes and other heavy
equipment or items, which shall in all cases be placed in the Building so as to distribute weight in a
manner acceptable to Landlord which may include the use of such supporting devices as Landlord
may require. All damages to the Building caused by the installation or removal of any property of a
tenant, or done by a tenant’s property while in the Building, shall be repaired at the expense of such
tenant.
9. Corridor doors, when not in use, shall be kept closed. Nothing shall be swept or thrown into the
corridors, halls, elevator shafts or stairways. No bicycles, birds or animals (other than seeing-eye
dogs) shall be brought into or kept in, on or about any tenant’s leased premises. No portion of any
tenant’s leased premises shall at any time be used or occupied as sleeping or lodging quarters.
10. Tenant shall cooperate with Landlord’s employees in keeping its leased premises neat and clean.
Tenants shall not employ any person for the purpose of such cleaning other than the Building’s
cleaning and maintenance personnel.
11. To ensure orderly operation of the Building, no ice, mineral or other water, towels, newspapers, etc.
shall be delivered to any leased area except by persons approved by Landlord.
12. Tenant shall not make or permit any vibration or improper, objectionable or unpleasant noises or
odors in the Building or otherwise interfere in any way with other tenants or persons having business
with them.
13. No machinery or appliances of any kind (other than normal office equipment and normal break room
appliances) shall be operated by any tenant on its leased area without Landlord’s prior written
consent, nor shall any tenant use or keep in the Building any flammable or explosive fluid or
substance (other than typical office supplies [e.g., photocopier toner] used in compliance with all
Laws).
14. Landlord will not be responsible for lost or stolen personal property, money or jewelry from tenant’s
leased premises or public or common areas regardless of whether such loss occurs when the area is
locked against entry or not.
15. No vending or dispensing machines of any kind may be maintained in any leased premises without
the prior written permission of Landlord.
16. Tenant shall not conduct any activity on or about the Premises or Building which will draw pickets,
demonstrators, or the like.
17. All vehicles are to be currently licensed, in good operating condition, parked for business purposes
having to do with Tenant’s business operated in the Premises, parked within designated parking
spaces, one vehicle to each space. No vehicle shall be parked as a “billboard” vehicle in the parking
lot. Any vehicle parked improperly may be towed away. Tenant, Tenant’s agents, employees, vendors
and customers who do not operate or park their vehicles as required shall subject the vehicle to being
towed at the expense of the owner or driver. Landlord may place a “boot” on the vehicle to immobilize
it and may levy a charge of $50.00 to remove the “boot.” Tenant shall indemnify, hold and save
harmless Landlord of any liability arising from the towing or booting of any vehicles belonging to a
Tenant Party.
18. No tenant may enter into phone rooms, electrical rooms, mechanical rooms, or other service areas of
the Building unless accompanied by Landlord or the Building manager.
19. Tenant will not permit any Tenant Party to bring onto the Project any handgun, firearm or other
weapons of any kind, illegal drugs or, unless expressly permitted by Landlord in writing, alcoholic
beverages.
20. Tenant shall not permit its employees, invitees or guests to smoke in the Premises or the lobbies,
balconies, passages, corridors, elevators, vending rooms, rest rooms, stairways or any other area
shared in common with other tenants in the Building, or permit its employees, invitees, or guests to
loiter at the Building entrances or balconies for the purposes of smoking. Landlord may, but shall not
be required to, designate an area for smoking outside the Building.
21. Tenant shall not allow any Tenant Party to use any type of portable space heater or humidifier in the
Premises or the Building.
22. Only artificial holiday decorations may be placed in the Premises, no live or cut trees or other real
holiday greenery may be maintained in the Premises or the Building.
23. Tenant shall not park or operate any semi-trucks or semi-trailers in the parking areas associated with
the Building.
24. Tenant shall cooperate fully with Landlord to assure the most effective operation of the Premises or
the Project’s heating and air conditioning, and shall refrain from attempting to adjust any controls,
other than room thermostats installed for Tenant’s use. Tenant shall keep corridor doors closed and
shall turn off all lights before leaving the Project at the end of the day.
25. Without the prior written consent of Landlord, Tenant shall not use the name of the Project or any
picture of the Project in connection with, or in promoting or advertising the business of, Tenant, except
Tenant may use the address of the Project as the address of its business.
26. Tenant shall not exhibit, sell or offer for sale, rent or exchange in the Premises or at the Project any
article, thing or service to the general public or anyone other than Tenant’s employees without the
prior written consent of Landlord.
27. Landlord reserves the right to rescind any of these Rules and Regulations and to make future rules
and regulations required for the safety, protection, and maintenance of the building, the operation and
preservation of good order thereof, and the protection and comfort of the tenants and their employees
and visitors. Such rules and regulations, when made and written notice given to Tenant, shall be
binding as if originally included herein.
Policies and Procedures: Insurance Protection
In general, insurance requirements will be listed in your lease agreement. In terms of vendor insurance, we
strongly recommend that you obtain a Certificate of Insurance naming your company as an additional
insured.
Policies and Procedures: Moving Rules & Regulations
Our goal at Pacific Center is for you to have a safe and successful move. These rules and regulations are
designed to protect you (the tenant) as well as the building. To prepare for your move, please read this
thoroughly. If you have any questions regarding the move-in process, please contact us at (619) 618-2955.
SCHEDULING:
Moves and deliveries of heavy/bulky items must take place outside of business hours:
Monday – Friday:
6:00 p.m. – 7:00
a.m.
Saturday –
Sunday:
Any time
Tenant (not vendor) must contact CommonWealth Partners at least five (5) business days in advance to
schedule a move/delivery. Required information includes: date and time the vendor will arrive, name of the
vendor, and floor/suite the vendor requires access to. For liability reasons, we will ask for a copy of your
contract with the vendor, as well as proof that your vendor has insurance.
LOADING AREA / FREIGHT ELEVATOR:
Vendors should park in the loading areas of the buildings. Use of the loading area is limited to loading and
unloading only. Personal vehicles are prohibited. There is no exclusive use of the freight
elevator—tenants/vendors are not allowed to “prop open” the freight elevator door. Note: Loading dock
clearance height is 12 feet; truck length limit is 47 feet.
LIABILITY:
CommonWealth Partners strongly recommends that tenants employ experienced and professional movers:
the tenant—and not the vendor—assumes full liability for any damage incurred during a move or delivery.
To protect themselves, tenants should hire vendors that are licensed, bonded, and insured. In addition, they
should obtain a certificate of insurance from their vendor(s), listing them as an additional insured party. If
property damage occurs, CommonWealth Partners will hold the tenant responsible.
PROTECTION:
The building (corridors, doors, stairwells, elevators, floors, walls, etc.) must be protected at all times. Floors
must be covered by Masonite or plywood, and corners and door frames with cardboard or quilted pads. The
move must be strategically planned and orchestrated so that affected areas are safeguarded against
damage. You, the tenant, assume full responsibility for protection of the building and incur any and all costs
associated with said protection.
Sustainability: Overview
CommonWealth Partners is dedicated to minimizing our environmental impact and creating efficient, healthy
and productive working spaces. Our Sustainability Policies and Programs are an integral part of the
day-to-day operations at this property. These policies serve to maximize the efficiencies of our property
management practices, minimize the environmental impact of building operations, and reduce operating
expenses.
As a tenant, you do not have to abide by these policies but in so doing, your participation helps us:
1. Have a positive and sustainable impact on our community
2. Create a healthier working environment for our tenants
Sustainability: Corporate Sustainability
For more information about our sustainability programs, please visit our Corporate Sustainability website.
Sustainability: Sustainability Policies and Procedures
Your go-to source for specific procedures, tenant guidelines or forms related to sustainability, including the
Green Office Guide, Green Tenant Improvement Guide, Smoking Policy, and the Sustainable Purchasing
Policy.
Green Office Guide: The Green Office Guide provides simple, low-cost behavior strategies, best
practices, and resources our tenants can use to create a green office. This guide is a starting place
for you to learn more about the benefits of green buildings and inspire you to explore the many ways
you can join us in providing a healthy work environment for your employees and be a positive image
as a leader in sustainability. For further details, please refer to the Green Office Guide PDF.
Green Tenant Improvement Guide: The Green Tenant Improvement Guide serves to educate you,
the tenant, about a variety of strategies you can use to green your interior space. This handbook will
show you how greening your tenant space can result in employee health and productivity. For more
specific tips on tenant improvements, please refer to the Green Tenant Improvement Guide PDF.
Smoking Policy:This policy is intended to prevent or minimize exposure of building occupants,
indoor surfaces and systems to environmental tobacco smoke (ETS). Smoking Policy PDF
Sustainable Purchasing Policy: The goal of the Sustainable Purchasing Policy is to reduce the
negative environmental impacts of materials and supplies purchased, and to provide guidance toward
responsible management practices. Sustainable Purchasing Policy PDF
Waste Management Policy: The goal for this policy is to reduce the amount of waste and toxins
hauled to and disposed of in landfills by recycling. You qualify for the MRP2 Prerequisite just by
having this policy in place. The goal is to reuse, recycle, or compost at least 50% of ongoing
consumable goods and reuse or recycle 75% of durable goods, recycle 100% of batteries and
mercury containing lamps. Waste Management Policy PDF
Sustainability: Energy Conservation
As tenants, you have the biggest impact in reducing your building’s operating costs and saving energy. You
can do your part by following a few simple energy conservation measures and educating your employees
about the importance of using energy wisely.
Here are some examples on things you and your employees can do right now to lower energy costs:
Have task lighting at individual workstations
Install lighting occupancy sensors to automatically turn off lights
Install power strips or smart strips to eliminate vampire loads & switch power off when not in
use
Turn off equipment, computers, printers, TVs, power strips and lights when leaving office
Install ENERGY STAR Equipment
Find additional strategies in our Green Office Guide.
Sustainability: Recycling Program
CommonWealth Partners fully supports waste reduction at this property. Our recycling program has a goal
of recovering and recycling over 75% of the total waste that is generated at this site. Through this program,
we want to educate you on how to reduce waste. Contact the Property Management Office to obtain
recycling containers that are available for your space.
Here are a few strategies you can implement now that will help toward this effort:
Print media and marketing materials on recycled and FSC certified paper
Properly dispose of furniture and office equipment (Donate and/or Recycle)
Refill toner and printer cartridges
For external printing, request soy vegetable based ink
Print media and marketing materials on recycled and FSC certified paper
Each desk, printer & kitchen has recycling/trash can set
Cancel unwanted paper publications and subscriptions or register for e-newsletters
Replace paper towels for hand dryers
Find additional strategies in our Green Office Guide.
Sustainability: E-Waste Recycling
All of CommonWealth’s properties participate in an annual E-waste event that typically takes place during
Earth Day week in April. Please contact the Property Management Office for the next scheduled E-waste
event or to make a special request for pickup.
Sustainability: Transportation Program
Transportation programs to encourage carpooling, use of public transit and minimizing unnecessary travel
can lower employee costs and reduce greenhouse gas emissions to benefit local communities.
Some strategies for alternative transportation and sustainable commuting behavior include:
Have an Alternative Commuting Transportation Program in place
Perform an alternative transportation employee survey
Provide transit fare reimbursement for employee commutes
Use teleconferences and videoconferences to reduce travel
Find additional strategies in our Green Office Guide.
Sustainability: Indoor Air Quality Reporting
OCCUPANT COMPLAINTS: Commonwealth has a comprehensive Indoor Air Quality program in place. If
you have a complaint: Contact your Office Manager (tenant representative). The Office Manager should
submit an online work order and an on-site staff member will be dispatched to follow up with it. Property
Management will ensure that appropriate action is taken to mitigate the issue. Resolution is reported to the
Office Manager.