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CUSTOMER SUPPORT PROGRAM
Skytree Infinity™ - Support,
Solutions and Training Services
Skytree offers three levels of superior customer support: Platinum, Gold and Silver. The goal of Skytree’s
product support services is to have a program that is tailored to each customer’s needs based on their
business objectives. Skytree support provides essential services, including access to Machine Learning experts and training, 24/7 technical assistance, powerful proactive support resources, and product
updates.
SKYTREE INFINITY FOR
ENTERPRISE
KEY SUPPORT BENEFITS:
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Platinum Support
Platinum level support is optimized for customers who require the highest level of support and Machine
Learning expertise with the fastest response times to support complex and mission critical business
requirements.
Key highlights of Platinum support include access to Skytree Machine Learning Experts (MLSEs) and
Skytree software training. The Skytree support team serves as an extension to your team and is uniquely
skilled to ensure Skytree Machine Learning solution benefits from our vast experience in Big Data analytics. In addition, you will have 24/7 product support with 1-hour response SLAs.
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Gold Support
Gold level support is for customers who require fast response times, priority escalation routing and
access to Machine Learning experts and training.
Key highlights of Gold support include access to Skytree Machine Learning Experts and Skytree software
training. The Skytree support team serves as an extension to your team and is uniquely skilled to ensure
your Skytree Machine Learning solution benefits from our vast experience in Big Data analytics. We provide 9/5 support during our standard business hours with 4-hour response SLAs.
Support Resources - Machine Learning Best Practices (included in Platinum and Gold Support)
Machine Learning and Advanced Analytics on Big Data can be a daunting practice. The Skytree Machine
Learning Solution Experts can demystify what is required for successful implementation to meet business objectives. A few of the examples that Skytree can assist with include:
MODEL
MANAGEMENT
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How to manage
Skytree models
Model workflow
Production model
deployment
USE CASE GUIDANCE
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Use case guidance
for Machine Learning and advanced
analytics
DEPLOYMENT AND
IMPLEMENTATION
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Skytree software
implementation,
monitoring and management guidance
PERFORMANCE TIPS
AND TRICKS
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Machine Learning
and advanced analytics performance tips
and tricks
Training included in Gold and
Platinum levels
Direct access to Machine
Learning Solution Experts
(MLSE) included in Gold and
Platinum levels
24/7 support available
KEY PRODUCT BENEFITS:
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Silver Support
The Silver support program is included in a yearly subscription of Skytree Infinity. This support program is
optimized for conventional and reliable technical support and includes email support during our standard
business hours (8am - 5pm PT).
Access to Product Updates,
Documentation, Whitepapers and Best Practice
Guides
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Unified Data Science Platform
AutoModel™ for Increased
Productivity
TrueScale™ for Unmatched
Speed and Scalability
Visuals to Explain Model
Results
Self-Documenting Models
for Unparalleled Model Governance and Management
CUSTOMER SUPPORT PROGRAM
FAMILIAR MACHINE
LEARNING METHODS
SUPPORTED BY SKYTREE:
Support Resources - MLSE
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Gradient Boosted Trees
Skytree Machine Learning Solution Experts (MLSEs) are highly trained data scientists and solution
architects who ensure Skytree solutions are being effectively utilized to benefit your business objectives. The relationship with your MLSE will benefit you by providing:
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Nearest Neighbor
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Collaborative Filtering
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Random Decision Forests
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Support Vector Machines
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K-Means
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Linear Regression
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Kernel Density Estimation
Training
Single Value Decomposition
World class Machine Learning training from Ph.D Data Scientists. Learn from the experts. Skytree
training can be personalized to fit your needs. You will learn:
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Principal Component Analysis
Two-Point Correlation
Machine Learning optimization in your environment.
Product enhancements - Keeping you abreast of upcoming and recently delivered enhancements
that can increase the value of your Skytree implementation.
Software beta access - Access to the newest Machine Learning features and new products.
Architecture reviews - Expert advice on proposed or existing architecture and how to get the
most out of Skytree software.
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Machine Learning fundamentals.
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How Machine Learning can be optimized for your organization.
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Advanced Machine Learning with Skytree software.
Self-Service Portal
Skytree provides an online portal for all current and supported customers. This includes login rights
to our customer portal that features:
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Software downloads and documentation.
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FAQs, training materials, and webcasts.
Skytree Levels of Support at a Glance
About Skytree
Skytree®—The leader in enterprise machine learning on big data, is disrupting the advanced analytics market with a machine learning
platform that gives organizations the power to discover deep analytic insights, predict future trends, make recommendations and reveal
untapped markets and customers. Advanced analytics is quickly becoming a strategic technology in the age of Big Data. Skytree is at the
forefront with enterprise-grade machine learning. Skytree’s flagship product—Skytree Infinity™—is the only general purpose platform on
the market built for the highest accuracy, speed and scalability.
www.skytree.net
© 2015 Skytree, Inc. All Rights Reserved. Skytree The Machine Learning Company is a
registered trademark of Skytree, Inc. All other trademarks are the property of their respective
owners.
Bigger Data.
Better Results.™