1. No category

Glenn R. Frank
2280 Preisman Drive, Niskayuna NY 12309
Cell: 518 339-7055
[email protected]
Summary
Loyal, hard working, energetic, passionate manager and top-rated sales associate with
extensive experience in the US dental industry.
Highlights






Well organized, self motivated with ability to learn quickly
Excellent communication skills
Excellent presentation skills
Exceptional at multitasking
Strong ability to build customer relationships
Competent team player combining patience, determination and persistence to
discover customer issues and ensure satisfaction.
Experience
Patterson Dental Supply, Inc.
August 2003 to March 2014
Patterson is a value-added distributor providing virtually a complete range of consumable
dental products, equipment and software, turnkey digital solutions and value-added services
to dentists and dental laboratories throughout North America.
Branch Manager
Albany, NY
Accomplishments:
 Recipient of (4) CEO Record Sales award letters (Branch Best Sales Month
Awards)
 Branch of the Year recognition award (#1 Branch out of 13 Group Five Branches)
Won national Branch Sales Performance Incentive Trips
 Branch of the Year runner-up recognition award (#2 Branch out of 13 Group Five
Branches)
 First place National Technical Service Department Performance award (#1
Branch out of all national Branches) Won national Branch Sales Performance
Incentive Trips
 20+ service department profitability awards
 Private Label Products Sales Increase award (Northeast Region)
Job Responsibilities:
 Directly manage a staff of 20+ employees, including 10 Sales Representatives,
providing leadership and training to build a strong, customer-focused team
 Direct all aspects of branch sales and marketing strategies











Manage key accounts
Develop and manage vendor and customer relations
Promote customer service and satisfaction
Establishes and oversees budget process
Responsible for P/L statement
Recruiting, hiring, and training sales employee
Develop and motivate branch employee performance
Communicate and reinforce the corporate vision at the branch level
Define and evaluate issues, develop methods, and revise procedures within
established policies
Oversees physical inventory (equipment and supplies)
Oversees OSHA and Regulatory Compliance including warehousing of
anesthetics and medical device failure
Patterson Dental Supply, Inc.
Equipment Specialist/Location Manager
Williston, VT
April 1999 to August 2003
Job Responsibilities:
 Set up new satellite office including inventory system for equipment and supplies
 Oversee all aspects of branch sales and marketing strategies
 Responsible for sales and training of all dental equipment including sterilization
equipment and training on compliance issues pertaining to OSHA and proper
regulatory protocol
 Responsible for sales and training on all new dental technologies including digital
radiography, Cerec and safety compliance issues and registration of such
equipment with state
 Provided instruction of office inventory management system
SciCan, Inc.
January 1995 to March 1999
Pittsburgh, PA
SciCan is a full spectrum infection control solutions provider working together with
industry professionals and regulators to provide the market with the most innovative and
effective products available.
However, SciCan is more than just products. SciCan Infection Control experts bring with
them solutions resulting from years of experience in design, work flow and sound
ergonomics.
Northeast Region Territory Sales and Training Manager
Job Responsibilities:
 Responsible for the sale of dental sterilization equipment
 Responsible for product use training to personnel in the NE region
 Trained staff on compliance issues pertaining to OSHA and proper infection
control protocol

Recorded and tracked all sterilization equipment sold in New England
Education
BOCES
2 Year Degree: Electro Mechanical Repair
Yorktown Heights, NY
1975
Specialized Courses
X-Ray Equipment Repair, Installation and Regulatory Compliance
John Maxwell’s Maximum Impact Leadership Summit
Envision NE Leadership Training
Corporate Sales and Management Training
OSHA Compliance Training
HIPAA Compliance Training
Workplace Crisis Compliance Training
Sunshine Act Compliance Training
Office Discrimination Compliance Training
Favorite activities/interests
Volunteering/serving at church - Greeting committee
Men’s Small Group
FamilyLife Ministries – Past Regional Director
Family mission trip – Led marriage seminar
Quality time with family
Family vacations
Biking
Fishing
Hunting
Hiking