1. business and industrial
2. logistics
3. air freight

United Kingdom
RATE AND TRANSIT
GUIDE 2012
Effective from 1st January 2012
Rate and Transit Guide 2012
DHL EXPRESS – THE INTERNATIONAL SPECIALISTS
Ever since we pioneered the Express industry in 1969, our business has been all about
growing our customers’ businesses. This same spirit is what drives us today – we do
whatever it takes to meet and go beyond our customers’ export and import needs.
Our dedication to our customers has seen us open up new markets in every corner of
the globe. In fact, today we are the most international company on earth!
Our passion and focus on helping companies of any size grow internationally is what
our business was founded on, is what drives us today, and what will drive DHL
Express and our customers’ success in the future. We call it the Speed of Yellow.
5
Additional Services
30
7
Optional Services
30
Time Definite Services
10
Customs Services
31
Day Definite Services
13
Surcharges
32
Pricing Your Shipment
14
Industry Solutions
33
Frequent User Discount
15
GOGREEN
34
Volumetric Weight
15
Our Services
Same Day Services
Country Zones and Transit Times
Country Zones
Our Prices
16
18
20
Export Services
20
Import Services
24
International Mail and Packet Services
28
Preparing and Booking Your Shipment
37
Tools For Booking Your Shipment
37
Top 10 Packaging Tips
39
What You Can’t Send
39
Customs Services
40
After Collection and Delivery
43
Tracking Your Shipment
43
e-Billing
44
Invoicing
45
3
Our Services Rate and Transit Guide 2012
5
Our Services
OUR SERVICES
Excellence. Simply Delivered
From emergency shipments to planned deliveries, DHL Express offers a comprehensive range of services to meet all your needs.
For mission-critical shipments that need immediate collection and door-to-door delivery
within the fastest possible timeframe, choose DHL’s flexible Same Day Express services –
direct delivery for optimum speed and security.
When delivery at the start of the working day is critical, you can count on DHL Express.
DHL EXPRESS 9:00 offers guaranteed delivery* before 9:00 on the next possible working
day to 53 countries worldwide and before 10:30 to major business centres in the USA.
When you need delivery before midday, choose DHL EXPRESS 12:00. As the name suggests,
this service offers guaranteed delivery* before 12:00 on the next possible working day to
75 countries worldwide.
Our DHL EXPRESS WORLDWIDE service offers delivery before close of business
on the next possible working day. This service is available to more than 220
countries worldwide.
Our popular domestic service offers reliable, cost-effective door-to-door delivery
for your important business documents and parcels to virtually any address within
the UK before 9:00, 12:00 or the end of the next possible working day.
When your shipping requirements are less urgent, DHL ECONOMY SELECT
provides reliable and cost-effective door-to-door delivery for single and multi-piece
shipments to 33 European countries and territories.
GLOBALMAIL BUSINESS is a convenient and easy-to-use postal service that saves you
time and money on your International Mail and Packets.
All DHL’s services are provided subject to standard terms and conditions of carriage and DHL’s prohibited goods policy.
*Additional terms and conditions apply to the money-back guarantee. These can be found at www.dhl.co.uk/express
Our Services
Same Day Services Rate and Transit Guide 2012
7
Our Services
SAME DAY SERVICES
When it has to be there today
DHL SAME DAY services are ideal when time is of the essence and you are under pressure to get that important item delivered
to a UK or International destination today. Booking is fast and simple, with live GPS tracking through Google Maps for our
Sprintline service giving you complete peace of mind that your delivery will reach its destination on time.
Service
Sprintline Motorcycle
Sprintline Small Van
Description
Charge
Deliveries that need to reach their UK destination by road
today. Items are collected and taken straight to the delivery
destination for maximum speed and security.
Sprintline Transit Van
£5.87 basic charge + £0.96 per mile
£6.40 basic charge + £0.96 per mile
£22.93 basic charge + £1.44 per mile
32 Tonne Trailer
Large or heavy deliveries by road where items need to be
collected and taken directly to a delivery destination.
Prices available on request but a £128
minimum charge applies
International Delivery
by Road
Dedicated vehicle movement from the UK to a European
destination by road where the items need to be collected and
taken directly to their delivery point.
Prices available on request, please call
0844 248 0505
A direct and secure delivery service by road to a UK or
mainland European destination within the same day.
Sprintline courier services can be scheduled or
requested on demand and are available 24/7 every day
of the year.
Our nationwide branch network means we can respond
quickly to your urgent courier requests and provide
local contacts to support your delivery.
Key features
•
•
•
•
Local, national and
international service
Nationwide coverage
Available 24/7, 365
days a year
Live GPS tracking
through Google Maps
•
•
•
•
Get a quote, book
and pay online
Uniformed couriers
Unplanned, regular or
pre-planned deliveries
No weight or size
restrictions
Sprintline services are fast and simple to book at
www.dhlsameday.co.uk You don’t need a Same Day
account to book online and live shipment tracking is
also available through our state-of-the-art GPS
tracking system.
Same Day Services Rate and Transit Guide 2012
Our Services
8
SAME DAY SERVICES
Direct flights worldwide using the next available flight to
ensure urgent items are delivered in the quickest time possible.
Our dedicated vehicles deliver to and collect from each airport,
providing a seamless and secure service.
This service can also be used to transport extraordinary items
that cannot be shipped through other standard DHL services.
Our team of specialists have many years’ experience of
moving unusual items around the world and can take away
the hassle of customs clearance to ensure your items are
delivered quickly and safely.
Key features
•
•
•
•
•
•
•
Same price for outbound and inbound shipments
Outbound and inbound can be billed in one
currency, eliminating the issues with exchange rates
We can offer secure air-side customs clearance
A dedicated team for all enquiries
Door-to-door service, 24 hours a day, 7 days a week,
365 days a year
Proactive tracking and monitoring from pick up
through to delivery
Proof-of-delivery confirmation via phone, mobile
phone/PDA, email or fax
Personally accompanied deliveries by air using On-Board
Couriers, Chartered Aircraft and Secure Containers to ensure
secure delivery of valuable, confidential or sensitive items.
For small packages and documents our specially trained
couriers will hand-carry your items on a charter or commercial
flight and personally deliver your package to the destination
point on landing. Larger items can be locked in a secure
container, or even transported via a chartered aircraft.
Security is the main focus of this service.
Key features
•
•
•
•
•
Unbroken chain of custody from pick up to delivery
Customs expertise
Door-to-door service, 24 hours a day, 7 days a week,
365 days a year
Proactive tracking and monitoring from pick up
through to delivery
Proof-of-delivery confirmation via phone, mobile
phone/PDA, email or fax
Other Same Day Services Rate and Transit Guide 2012
9
Our Services
OTHER SAME DAY SERVICES
Warehouse Services and
Strategic Parts Centres
Strategic warehousing across the UK for storage of
fast moving lines which can then be picked, packed,
collected or delivered quickly to support urgent
customer requirements. Ideal for replacement
parts that need to be picked up or delivered to
field-based engineers.
SecureNet
A secure road-based delivery and return network for
valuable, confidential or sensitive items. Ideal for loan
agreements or other documentation that require a
customer signature of agreement before return.
Technical Courier
A combined delivery and technical swap out service
performed at pre-arranged times with end users.
Trained couriers deliver and replace consumable parts
to allow skilled engineers to focus on more complex
technical issues.
Direct to Desk
Final mile delivery of items that are taken direct to the
desk or department of the recipient. Ideal for deliveries
into large complexes such as hospitals and universities.
To find out more: visit www.dhlsameday.co.uk or
call 0844 248 0999 for Same Day shipments to the UK
or 0844 248 0505 for International Same Day shipments.
Time Definite Services Rate and Transit Guide 2012
Our Services
10
TIME DEFINITE SERVICES
When speed and certainty are important
Whether you need your shipment delivered before the start, middle or end of the working day, DHL’s wide range of time definite
services are designed to cater for all your Express delivery requirements.
DHL EXPRESS WORLDWIDE is our most popular service and offers delivery from the UK to more than 220 countries and
territories worldwide by the end of the next possible working day. When you need your shipment delivered earlier, choose DHL
EXPRESS 12:00 for delivery before midday or, when it really has to be there as early as possible, choose DHL EXPRESS 9:00 for
delivery as the working day begins.
All of these services are also available for imports, allowing you to take control of your shipping costs and remove the
uncertainty of currency fluctuations by being invoiced in the UK. You can even arrange Third Country shipments – for example,
between France and China – and still be billed in the UK. When you need to send shipments within the UK, DHL DOMESTIC
EXPRESS provides next working day delivery to 98% of UK businesses and, as with our international services, pre-9:00 and
pre-12:00 services are also available when an earlier delivery is required.
Whichever service you choose, you can be assured that your shipment will be secure in our door-to-door network and will be
delivered safely and on time to its final destination.
US Next Day
If you are shipping to the USA, you may be able to take
advantage of our US Next Day service. Available from
selected UK postcodes, your shipment is collected earlier in
the day so that it can connect with an earlier flight.
Travelling through the night, your shipment arrives at our
Cincinnati hub one day earlier than our ‘regular’ service to
the USA, enabling delivery later the same day.
Example:
A shipment sent from London to Washington DC on
a Monday would arrive on Wednesday with our
regular service. If the same shipment is sent using
our US Next Day service, it will arrive on Tuesday.
What’s more, there is no additional charge for this
service – you get a faster delivery to the USA for the
same price as our regular service.
To find out if the US Next Day service is available
from your post code, please visit http://dct.dhl.com
or contact Customer Services on 0844 248 0844
Time Definite Services Rate and Transit Guide 2012
11
Our Services
Delivery before 9:00 on the next possible working day
•
•
•
•
•
•
•
Money-back guarantee* in the unlikely event of
late delivery
Pro-active delivery notification
Online tracking
Available to 53 countries
Exports and imports
Includes Customs Clearance
Frequent User Discount available** (see p15)
Weight and size
•
•
•
Up to 30kg per piece (non-palletised)
Up to 120cm x 80cm x 80cm per piece
(non-palletised)
Up to 300kg per Waybill
Delivery before 12:00 on the next possible working day.
•
•
•
•
•
•
Weight and size
•
•
•
•
•
Delivery by the end of the next possible working day.
•
•
•
•
•
•
Money-back guarantee* in the unlikely event of
late delivery to EU destinations
Online tracking
Available to more than 220 countries
Exports and imports
Includes Customs Clearance
Frequent User Discount available** (see p15)
Weight and size
•
•
•
•
•
Up to 70kg per piece (non-palletised)
Up to 120cm x 80cm x 80cm per piece
(non-palletised)
Up to 1,000kg per piece (palletised)
Up to 120cm (L) x 100cm (W) x 160cm (H)
per piece (palletised)
Up to 1,000kg per Waybill
Money-back guarantee* in the unlikely event of
late delivery
Online tracking
Available to 75 countries
Exports and imports
Includes Customs Clearance
Frequent User Discount available** (see p15)
Up to 70kg per piece (non-palletised)
Up to 120cm x 80cm x 80cm per piece (non-palletised)
Up to 1,000kg per piece (palletised)
Up to 120cm (L) x 100cm (W) x 160cm (H) per
piece (palletised)
Up to 1,000kg per Waybill
Delivery before 9:00, 12:00 or the end of the next
possible working day within the UK.
•
•
•
Available across all of the UK, including Northern
Ireland, the Isle of Man and the Highlands and
Islands of Scotland
Online tracking
Frequent User Discount available (see p15)
Weight and size
•
•
•
•
•
Up to 70kg per piece (non-palletised)
Up to 120cm x 80cm x 80cm per piece
(non-palletised)
Up to 1,000kg per piece (palletised)
Up to 120cm (L) x 100cm (W) x 160cm (H) per
piece (palletised)
Up to 1,000kg per Waybill
*Additional terms and conditions apply to the money-back guarantee. These can be found at www.dhl.co.uk/express **Export services and domestic only.
Our Services
Day Definite Services Rate and Transit Guide 2012
13
Our Services
DAY
COUNTRY
DEFINITE
ZONES
SERVICES
& TRANSIT TIMES
Simple, great value European deliveries
DHL ECONOMY SELECT is perfect for your less urgent requirements, providing you with door-to-door delivery for your single
parcels, multi-parcel shipments or pallets across 33 European countries and territories.
DHL IMPORT ECONOMY SELECT allows you to import goods to the UK, and between other countries, while still being
invoiced in the UK.*
DHL ECONOMY SELECT enables you to
send single parcels, multi-parcel
shipments and pallets up to 1,000kg
quickly and reliably across Europe.
Key features
•
•
•
•
•
•
•
Exports and imports
Door-to-door delivery
Pre-scheduled pick-ups and
committed delivery times
Value added services to meet
specific business needs
e-Shipping tools
Online tracking
Third Country billing available
Weight and size
•
•
•
•
•
•
Up to 1,000kg per shipment
Up to 70kg per piece
(non-palletised)
Up to 120cm x 80cm x 80cm per
piece (non-palletised)
Up to 1,000kg per piece (palletised)
Up to 120cm (L) x 100cm (W) x
200cm (H) per piece (palletised)
Up to 999 pieces per shipment
*Please contact your DHL Account Manager for details
Pricing Your Shipment
14
Calculating the Price of Your Shipment Rate and Transit Guide 2012
CALCULATING THE PRICE OF YOUR SHIPMENT
How do I work out the price?
Just follow these simple steps to work out how much your next shipment with DHL will cost, whichever service you decide to use.
Step 1
Step 2
Determine the weight of your shipment in kg.
If your shipment is large and lightweight, you
will also need to calculate its volumetric weight
(see page 15).
Determine which zone your origin or
destination country is in. Please refer to the
tables on pages 16-17, or find your country on our
easy reference map on pages 18-19.
Example:
If you are sending a document to the USA using the
DHL EXPRESS WORLDWIDE service (given as ‘Zone 6’ on
page 22) which weighs 1kg, go to ‘1’ in the kg column in
the pricing table on page 22 and read across to ‘Zone 6’ to
find the basic cost for the shipment, which is £42.85.
*In addition to the quoted price a £5.00 booking fee is payable by non-DHL account holders.
Step 3
Find the correct pricing table for the service you
have chosen:
DHL EXPRESS 9:00 – see page 20 for exports or
page 24 for imports
DHL EXPRESS 12:00 – see page 21 for exports
or page 25 for imports
DHL EXPRESS WORLDWIDE – see page 22
for exports or page 26 for imports
DHL ECONOMY SELECT – see page 23 for
exports or page 27 for imports
DHL DOMESTIC EXPRESS – see page 20 for before
9:00, page 21 for before 12:00 or page 22 for end
of the next possible working day
Look up the price* in the table using the zone and
the ‘chargeable’ weight (whichever is the greater of
the actual or volumetric weight). Remember that
prices for all EU countries are subject to VAT.
Calculating the Price of Your Shipment Rate and Transit Guide 2012
Pricing Your Shipment
QU
DI
ENT US
ER
FR
E
Frequent User Discount*
The more you send, the more you save. If you send four or more shipments a month, you could
qualify for our Frequent User Discount. This could cut your monthly shipment bill by up to 32%
for international shipments and up to 60% for domestic shipments.
SCOUN
T
*Applicable only to DHL account customers paying published tariffs. Frequent user discount is available for our export and domestic services only.
Shipments sent
during the month
0-3
Discount
per shipment
£0.00
4-6
£3.00
7 - 10
£4.00
11 - 15
£7.00
16 - 25
£8.00
26 - 40
£9.00
41 - 60
£10.00
61 - 100
£11.00
> 100
£12.00
Volumetric weight
Sometimes you may need to send a package that weighs very little but takes up a lot of space – for example, a small but
valuable item surrounded by lots of packaging. In this case you should check whether the ‘volumetric weight’ of the
package is greater than the actual weight, as the price you pay will always reflect the greater of the two, known as the
‘chargeable weight’.
If you are sending a shipment that contains a single package, calculate the volumetric weight by multiplying the
length (cm) x height (cm) x width (cm), then dividing the result by 5,000. If you are sending a shipment that contains
multiple packages, simply repeat this step for each package and add the results together to get the volumetric weight of
the shipment.
The volumetric conversion factor of 5,000 applies to both time definite and day definite services.
Example:
You are sending a package that weighs 8kg with
dimensions of 40cm x 30cm x 50cm.
The volumetric weight would be:
40 x 30 x 50
height
= 12kg
5,000
width
15
length
16
Country Zones and Transit Times Rate and Transit Guide 2012
You can also use the table on this page to find the transit time to, or from,
all of the countries we serve. Please note that the transit times shown are in
working days and are provided as a guide only. Transit times can vary
depending on the size and content of the shipment and the origin and
destination locations within each country. To determine the transit time
between an origin and destination address, please refer to the DHL
Capability Tool at http://dct.dhl.com
DHL Express 9:00 and DHL Express 12:00
The availability of these services is determined by the destination
address of your shipment. Please refer to the DHL Capability Tool at
http://dct.dhl.com to check service availability.
The European Union (EU) member states are highlighted in bold. When shipping to countries outside the EU, please
ensure that non-document (dutiable) shipments are accompanied by a commercial/pro-forma invoice and the required
customs paperwork.
†Zone 2 for DHL ECONOMY SELECT and DHL IMPORT ECONOMY SELECT.
*Indicates availability of DHL EXPRESS 10:30, DHL EXPRESS 12:00 and DHL EXPRESS WORLDWIDE services to the USA.
United Kingdom
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde Islands
Cayman Islands
Central African Rep.
Chad
Channel Islands†
Chile
China, People’s Rep.
Colombia
Comoros Islands
Congo
Congo, Dem. Rep.
Cook Islands
Costa Rica
Croatia
Cuba
Curacao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Zone
0
10
5
10
10
4
10
10
10
10
10
10
8
3
10
10
9
10
10
5
1
10
10
10
10
10
10
5
10
10
9
4
10
10
10
10
7
5
10
10
10
10
1
10
8
10
10
10
10
10
10
5
10
10
4
4
3
10
10
1
3
1
2
6
1
3
3
3
2
2
2
3
1
2
2
2
2
2
2
1
3
2
2
3
3
3
1
2
2
3
1
2
2
2
2
2
2
3
2
3
3
1
2
2
2
3
2
2
3
2
1
3
2
2
1
1
4
3
3
2
2
5
2
6
3
2
2
1
2
5
1
3
2
2
3
2
3
2
1
3
2
2
2
3
2
1
3
2
2
2
3
3
1
2
3
2
1
2
2
2
2
2
2
3
2
3
2
1
3
2
3
2
2
4
3
1
4
3
1
1
1
3
2
ECONOMY SELECT
Country
Import
EXPRESS 9:00
EXPRESS 12:00
EXPRESS WORLDWIDE
Export
ECONOMY SELECT
DHL Express delivers to over 220 countries worldwide, divided into 11 zones.
To find out which zone your destination country falls into, please refer to the
table shown on this page or the zoning map shown on pages 18 and 19.
Then go to the pricing table for the service you require to calculate the cost
of sending your shipment.
EXPRESS 9:00
EXPRESS 12:00
EXPRESS WORLDWIDE
Country Zones and Transit Times
COUNTRY ZONES AND TRANSIT TIMES
3
3
2
4
6
3
3
Country Zones and Transit Times Rate and Transit Guide 2012
10
10
10
10
10
10
10
4
10
10
5
10
3
2
1
10
10
10
10
2
1
1
10
5
4
5
10
10
10
10
10
10
10
10
10
8
4
5
8
8
10
10
1
10
3
10
10
8
9
10
10
10
10
8
5
9
10
10
4
3
5
2
2
2
2
3
1
2
6
1
4
1
1
1
3
2
2
2
1
1
1
2
2
1
1
2
2
3
2
2
3
3
3
2
2
1
1
2
2
2
4
1
2
1
2
2
2
2
2
2
5
5
2
2
2
2
2
1
4
4
2
2
3
6
3
2
3
5
2
3
3
2
3
3
2
1
2
6
4
1
1
1
3
3
3
2
1
1
1
2
1
1
3
3
2
3
2
2
3
2
3
2
1
1
2
2
2
2
1
1
1
2
2
2
2
2
2
4
2
1
2
2
2
1
5
4
2
2
3
2
3
4
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia, Rep of
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Fed States of
Moldova, Rep of
Monaco
Mongolia
Montenegro, Rep of
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru, Rep of
Nepal
Netherlands
Netherlands Antilles
Nevis
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion, Island of
Romania
Russian Federation
Rwanda
10
10
10
10
5
4
1
8
5
10
10
8
10
10
4
10
10
10
10
10
7
9
5
4
10
5
10
10
10
10
10
10
10
1
9
10
10
9
10
10
10
10
5
9
10
9
10
10
10
10
8
4
3
10
9
10
4
5
10
2
2
2
4
1
1
1
2
1
3
3
2
3
2
1
6
2
3
2
3
2
3
2
1
3
2
4
1
2
3
2
6
3
1
3
3
5
3
2
2
2
6
1
2
2
3
2
4
3
2
2
1
1
2
2
3
1
1
2
3
4
2
2
4
3
3
4
2
2
2
2
1
1
1
2
1
2
2
2
3
2
1
6
3
3
2
3
2
3
2
1
3
1
2
1
2
2
2
4
2
1
3
2
5
2
3
2
2
4
1
2
2
3
3
3
3
3
2
1
1
2
2
2
1
1
2
3
4
2
2
3
3
4
4
Saipan
Samoa
San Marino
Sao Tome & Principe
Saudi Arabia
Senegal
Serbia, Rep of
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland, Rep. of
South Africa
Spain
Sri Lanka
St Barthelemy
St Eustatius
St Kitts
St Lucia
St Maarten
St Vincent
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Tahiti
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turks & Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
Uruguay
USA*
USA - New York Metro*
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, US
Yemen
Zambia
Zimbabwe
10
10
3
10
9
10
5
10
10
8
4
4
9
10
10
9
3
10
10
10
10
10
10
10
10
10
10
3
5
10
10
8
10
10
8
10
10
10
10
5
10
10
10
5
8
10
6
6
10
10
10
8
10
10
9
10
10
3
4
1
5
2
2
1
3
2
2
1
1
4
6
5
2
1
2
4
5
3
3
2
2
3
3
2
1
1
2
3
2
2
2
2
2
5
2
2
1
4
6
2
2
2
2
2
1
3
5
2
2
3
2
3
2
2
3
3
3
3
3
4
6
3
4
1
5
2
2
1
2
3
1
1
1
4
4
2
1
2
2
3
2
3
2
3
2
3
2
1
1
2
3
2
3
2
2
2
3
3
1
2
3
2
2
2
3
2
2
3
3
3
2
2
2
3
2
2
ECONOMY SELECT
Zone
Import
EXPRESS 9:00
EXPRESS 12:00
EXPRESS WORLDWIDE
Country
ECONOMY SELECT
Export
EXPRESS 9:00
EXPRESS 12:00
EXPRESS WORLDWIDE
ECONOMY SELECT
Zone
Import
EXPRESS 9:00
EXPRESS 12:00
EXPRESS WORLDWIDE
Country
ECONOMY SELECT
Export
EXPRESS 9:00
EXPRESS 12:00
EXPRESS WORLDWIDE
ECONOMY SELECT
EXPRESS 9:00
EXPRESS 12:00
EXPRESS WORLDWIDE
Import
3
3
3
3
3
4
Country Zones and Transit Times
Dominican Rep.
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
France - Paris†
French Guiana
Gabon
Gambia
Georgia
Germany
Germany - Cologne†
Germany - Frankfurt†
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea Rep.
Guinea-Bissau
Guyana
Haiti
Honduras Rep.
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland, Rep. of
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, D.P.R of (North)
Korea, Rep of (South)
Kosovo
Kuwait
Kyrgyzstan
Laos, Peoples Dem. Rep
Latvia
Zone
ECONOMY SELECT
Country
EXPRESS 9:00
EXPRESS 12:00
EXPRESS WORLDWIDE
Export
17
18
Country Zones Rate and Transit Guide 2012
Country Zones and Transit Times
COUNTRY ZONES
Greenland
Iceland
Norway
Denmark
Canada
Rep. of
Ireland
UK
Neth
Germ
Belgium Cologne
Frankfu
Channel Islands
Luxembourg
Paris
France
Liechten
Switzerland
Ital
Monaco
Andorra
United States of America
Spain
Portugal
Gibraltar
Morocco
Canary Islands
Algeria
Western Sahara
(occupied by Morocco)
The Bahamas
Mexico
Cuba
Dominic Republic
Belize
Jamaica
Honduras
Haiti
Mauritania
Puerto Rico
Cape Verde
Islands
Guatemala
El Salvador
Barbados
Guinea Bissau
Trinidad and Tobago
Sweden
Costa Rica
Venezuela
Panama
French Guiana
Channel Islands
Germany
Switzerland
Monaco
Andorra
Spain
Brazil
Belarus
France
tugal
Peru
Latvia
Lithuania
Belgium Cologne
Frankfurt
Luxembourg
Paris
Liechtenstein
Liberia
Nigeria
Togo
Sao Tome and Principe
Ecuador
Denmark
Neth
Benin
Ivory Coast Ghana
Suriname
Estonia
UK
Burkina Faso
Czech
Austria
Bolivia
Poland
Slovakia
Hungary
Paraguay
Ukra
Moldova
Slovenia
Romania
Croatia
Bosnia
Herzegovina Serbia
Marino Montenegro
Bulgaria
Macedonia
Albania
Greece
Italy
Argentina
Uruguay
Chile
Malta
braltar
C
Equatorial Guinea
Norway
Rep. of
Ireland
Nige
Guinea
Sierra Leone
Guyana
Colombia
Finlan
Mali
Senegal
Gambia
Tunisia
rocco
The Fawkland Islands
Ga
Country Zones Rate and Transit Guide 2012
Country Zones and Transit Times
Sweden
Russian Federation
Finland
y
Estonia
Latvia
Lithuania
Belarus
Poland
many
urt
Czech
stein
Ukraine
Slovakia
Austria Hungary
Moldova
Slovenia
Romania
Croatia
y
Bosnia
Herzegovina Serbia
Marino Montenegro
Bulgaria
Macedonia
Albania
Greece
Malta
Kazakhstan
Mongolia
Georgia
North Cyprus
Cyprus
Lebanon
Israel
Tunisia
Uzbekistan
Armenia Azerbijan
Kyrgyzstan
Turkmenistan
Turkey
North Korea
Tajikistan
China
Syria
Japan
South Korea
Afghanistan
Iraq
Iran
Jordan
Kuwait
Libya
Egypt
Saudi Arabia
Nepal
Pakistan
Bahrain
Qatar
Bhutan
U.A.E
Hong Kong
India
Oman
Bangladesh
Myanmar
(Burma)
Taiwan
Vietnam
Laos
er
Chad
Eritrea
Sudan
Yemen
Thailand
Ethiopia
Central Afrian
Republic
Somalia
Sri Lanka
abon
Brunei
Maldives
ameroon
Uganda
Congo
Republic of
the Congo
Malaysia
Singapore
Kenya
Rwanda
Burundi
Papua New Guinea
Indonesia
Comoros
Mozambique
Zambia
Malaysia
Seychelles
Tanzania
Angola
Philippines
Cambodia
Djibouti
Solomon Islands
East Timor
Mayotte
Malawi
Mauritius
Zimbabwe
Vanuatu
Madagascar
Namibia
Botswana
Swaziland
South Africa
Lesotho
Australia
Country Zones
Zone 0
Zone 6
Zone 1
Zone 7
Zone 2
Zone 8
Zone 3
Zone 9
Zone 4
Zone 10
Zone 5
19
New Zealand
Fuji
Kg
Our Prices
0.5
1
1.5
2
FR
E
DI
ENT US
ER
Don’t forget you could qualify for our
Frequent User Discount. See p15.
Documents up to 2kg
QU
SCOUN
0
1
2
3
4
Destination Zone
5
6
7
8
9
10
55.90
55.90
56.45
57.00
58.15
68.35
71.05
73.75
61.05
70.80
75.00
79.20
66.60
78.20
83.85
89.50
67.55
79.30
85.00
90.70
70.05
80.55
85.80
91.05
57.00
63.65
67.85
72.05
71.25
81.75
87.00
92.25
71.65
83.05
89.55
96.05
74.20
90.35
99.85
109.35
93.20
110.10
120.05
130.00
T
Documents (from 2.5kg) and Non-Documents (all weights)
Kg
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5.5
6
6.5
7
7.5
8
8.5
9
9.5
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
35
40
45
50
55
60
65
70
80
90
100
Destination Zone
5
0
1
2
3
4
6
7
8
9
10
55.90
55.90
56.45
57.00
57.55
58.10
58.65
59.20
59.75
60.30
60.85
61.40
61.95
62.50
63.05
63.60
64.15
64.70
65.25
65.80
66.90
68.00
69.10
70.20
71.30
72.40
73.50
74.60
75.70
76.80
77.90
79.00
80.10
81.20
82.30
83.40
84.50
85.60
86.70
87.80
93.30
98.80
104.30
109.80
115.30
120.80
126.30
131.80
142.80
153.80
164.80
58.15
68.35
71.05
73.75
76.40
78.70
81.00
83.30
85.60
87.90
90.15
92.40
94.65
96.90
99.15
101.40
103.65
105.90
108.15
110.40
113.30
116.20
119.10
122.00
124.90
127.80
130.70
133.60
136.50
139.40
142.70
146.00
149.30
152.60
155.90
159.20
162.50
165.80
169.10
172.40
192.40
212.40
232.40
252.40
272.40
292.40
312.40
332.40
380.40
428.40
476.40
61.05
70.80
75.00
79.20
83.35
86.80
90.25
93.70
97.15
100.60
104.25
107.90
111.55
115.20
118.85
122.50
126.15
129.80
133.45
137.10
141.90
146.70
151.50
156.30
161.10
165.90
170.70
175.50
180.30
185.10
189.70
194.30
198.90
203.50
208.10
212.70
217.30
221.90
226.50
231.10
260.60
290.10
319.60
349.10
378.60
408.10
437.60
467.10
539.10
611.10
683.10
66.60
78.20
83.85
89.50
95.05
100.05
105.05
110.05
115.05
120.05
124.80
129.55
134.30
139.05
143.80
148.55
153.30
158.05
162.80
167.55
174.95
182.35
189.75
197.15
204.55
211.95
219.35
226.75
234.15
241.55
248.85
256.15
263.45
270.75
278.05
285.35
292.65
299.95
307.25
314.55
357.55
400.55
443.55
486.55
529.55
572.55
615.55
658.55
758.55
858.55
958.55
67.55
79.30
85.00
90.70
96.35
101.40
106.45
111.50
116.55
121.60
126.50
131.40
136.30
141.20
146.10
151.00
155.90
160.80
165.70
170.60
178.10
185.60
193.10
200.60
208.10
215.60
223.10
230.60
238.10
245.60
253.00
260.40
267.80
275.20
282.60
290.00
297.40
304.80
312.20
319.60
363.60
407.60
451.60
495.60
539.60
583.60
627.60
671.60
771.60
871.60
971.60
84.70
94.60
99.85
105.10
110.30
114.95
119.60
124.25
128.90
133.55
138.10
142.65
147.20
151.75
156.30
160.85
165.40
169.95
174.50
179.05
186.45
193.85
201.25
208.65
216.05
223.45
230.85
238.25
245.65
253.05
260.45
267.85
275.25
282.65
290.05
297.45
304.85
312.25
319.65
327.05
374.05
421.05
468.05
515.05
562.05
609.05
656.05
703.05
811.05
919.05
1027.05
72.95
79.55
84.00
88.45
92.90
96.95
101.00
105.05
109.10
113.15
117.10
121.05
125.00
128.95
132.90
136.85
140.80
144.75
148.70
152.65
158.65
164.65
170.65
176.65
182.65
188.65
194.65
200.65
206.65
212.65
218.65
224.65
230.65
236.65
242.65
248.65
254.65
260.65
266.65
272.65
312.15
351.65
391.15
430.65
470.15
509.65
549.15
588.65
675.65
762.65
849.65
85.35
95.25
100.50
105.75
111.00
115.80
120.60
125.40
130.20
135.00
139.45
143.90
148.35
152.80
157.25
161.70
166.15
170.60
175.05
179.50
187.00
194.50
202.00
209.50
217.00
224.50
232.00
239.50
247.00
254.50
261.90
269.30
276.70
284.10
291.50
298.90
306.30
313.70
321.10
328.50
376.00
423.50
471.00
518.50
566.00
613.50
661.00
708.50
817.50
926.50
1035.50
95.45
106.60
112.40
118.20
124.00
130.00
136.00
142.00
148.00
154.00
159.95
165.90
171.85
177.80
183.75
189.70
195.65
201.60
207.55
213.50
224.90
236.30
247.70
259.10
270.50
281.90
293.30
304.70
316.10
327.50
338.40
349.30
360.20
371.10
382.00
392.90
403.80
414.70
425.60
436.50
511.00
585.50
660.00
734.50
809.00
883.50
958.00
1032.50
1199.50
1366.50
1533.50
99.60
115.90
124.45
133.00
141.55
150.00
158.45
166.90
175.35
183.80
191.95
200.10
208.25
216.40
224.55
232.70
240.85
249.00
257.15
265.30
281.10
296.90
312.70
328.50
344.30
360.10
375.90
391.70
407.50
423.30
439.20
455.10
471.00
486.90
502.80
518.70
534.60
550.50
566.40
582.30
691.30
800.30
909.30
1018.30
1127.30
1236.30
1345.30
1454.30
1697.30
1940.30
2183.30
110.10
126.65
136.20
145.75
155.30
164.75
174.20
183.65
193.10
202.55
211.70
220.85
230.00
239.15
248.30
257.45
266.60
275.75
284.90
294.05
310.65
327.25
343.85
360.45
377.05
393.65
410.25
426.85
443.45
460.05
477.05
494.05
511.05
528.05
545.05
562.05
579.05
596.05
613.05
630.05
744.55
859.05
973.55
1088.05
1202.55
1317.05
1431.55
1546.05
1801.05
2056.05
2311.05
2.40
3.60
5.00
5.00
5.40
4.35
5.45
8.35
12.15
12.75
2.35
3.55
4.90
4.90
5.30
4.25
5.35
8.15
11.90
12.50
Prices per Additional 0.5kg above 100kg
0.5
0.55
Prices per Additional 0.5kg above 300kg
0.5
0.55
Prices effective from 1st January 2012 and are subject to change. Prices are charged in 0.5kg increments and are rounded up to the nearest 0.5kg. All prices are in British pounds excluding VAT, duties, taxes and other charges.
Kg
0.5
1
1.5
2
QU
DI
21
ENT US
ER
Don’t forget you could qualify for our
Frequent User Discount. See p15.
Documents up to 2kg
FR
E
Time Definite Services Rate and Transit Guide 2012
SCOUN
0
1
2
3
4
Destination Zone
5
6
7
8
9
10
31.95
31.95
32.50
33.05
42.65
50.80
53.15
55.50
44.75
52.55
56.25
59.95
48.85
58.15
63.10
68.05
49.55
58.95
63.95
68.95
51.35
59.75
64.35
68.95
41.80
47.15
50.85
54.55
52.25
60.65
65.25
69.85
52.55
61.70
67.40
73.10
54.40
67.35
75.70
84.05
68.35
81.90
90.65
99.40
T
Documents (from 2.5kg) and Non-Documents (all weights)
Kg
0
0.5
0.55
2
3
4
6
7
8
9
10
42.65
50.80
53.15
55.50
57.80
59.85
61.90
63.95
66.00
68.05
70.05
72.05
74.05
76.05
78.05
80.05
82.05
84.05
86.05
88.05
90.55
93.05
95.55
98.05
100.55
103.05
105.55
108.05
110.55
113.05
115.95
118.85
121.75
124.65
127.55
130.45
133.35
136.25
139.15
142.05
159.55
177.05
194.55
212.05
229.55
247.05
264.55
282.05
325.05
368.05
411.05
44.75
52.55
56.25
59.95
63.60
66.65
69.70
72.75
75.80
78.85
82.05
85.25
88.45
91.65
94.85
98.05
101.25
104.45
107.65
110.85
115.05
119.25
123.45
127.65
131.85
136.05
140.25
144.45
148.65
152.85
156.95
161.05
165.15
169.25
173.35
177.45
181.55
185.65
189.75
193.85
219.85
245.85
271.85
297.85
323.85
349.85
375.85
401.85
466.85
531.85
596.85
48.85
58.15
63.10
68.05
72.95
77.35
81.75
86.15
90.55
94.95
99.15
103.35
107.55
111.75
115.95
120.15
124.35
128.55
132.75
136.95
143.45
149.95
156.45
162.95
169.45
175.95
182.45
188.95
195.45
201.95
208.35
214.75
221.15
227.55
233.95
240.35
246.75
253.15
259.55
265.95
303.95
341.95
379.95
417.95
455.95
493.95
531.95
569.95
659.95
749.95
839.95
49.55
58.95
63.95
68.95
73.90
78.35
82.80
87.25
91.70
96.15
100.45
104.75
109.05
113.35
117.65
121.95
126.25
130.55
134.85
139.15
145.75
152.35
158.95
165.55
172.15
178.75
185.35
191.95
198.55
205.15
211.65
218.15
224.65
231.15
237.65
244.15
250.65
257.15
263.65
270.15
308.65
347.15
385.65
424.15
462.65
501.15
539.65
578.15
668.15
758.15
848.15
62.10
70.00
74.60
79.20
83.75
87.80
91.85
95.90
99.95
104.00
108.00
112.00
116.00
120.00
124.00
128.00
132.00
136.00
140.00
144.00
150.50
157.00
163.50
170.00
176.50
183.00
189.50
196.00
202.50
209.00
215.50
222.00
228.50
235.00
241.50
248.00
254.50
261.00
267.50
274.00
315.50
357.00
398.50
440.00
481.50
523.00
564.50
606.00
703.00
800.00
897.00
53.50
58.80
62.70
66.60
70.50
74.10
77.70
81.30
84.90
88.50
91.95
95.40
98.85
102.30
105.75
109.20
112.65
116.10
119.55
123.00
128.30
133.60
138.90
144.20
149.50
154.80
160.10
165.40
170.70
176.00
181.30
186.60
191.90
197.20
202.50
207.80
213.10
218.40
223.70
229.00
263.50
298.00
332.50
367.00
401.50
436.00
470.50
505.00
583.00
661.00
739.00
62.60
70.50
75.10
79.70
84.30
88.55
92.80
97.05
101.30
105.55
109.45
113.35
117.25
121.15
125.05
128.95
132.85
136.75
140.65
144.55
151.15
157.75
164.35
170.95
177.55
184.15
190.75
197.35
203.95
210.55
217.05
223.55
230.05
236.55
243.05
249.55
256.05
262.55
269.05
275.55
317.55
359.55
401.55
443.55
485.55
527.55
569.55
611.55
709.55
807.55
905.55
70.00
78.90
84.00
89.10
94.20
99.50
104.80
110.10
115.40
120.70
125.95
131.20
136.45
141.70
146.95
152.20
157.45
162.70
167.95
173.20
183.20
193.20
203.20
213.20
223.20
233.20
243.20
253.20
263.20
273.20
282.80
292.40
302.00
311.60
321.20
330.80
340.40
350.00
359.60
369.20
434.70
500.20
565.70
631.20
696.70
762.20
827.70
893.20
1043.20
1193.20
1343.20
73.05
86.10
93.65
101.20
108.75
116.20
123.65
131.10
138.55
146.00
153.15
160.30
167.45
174.60
181.75
188.90
196.05
203.20
210.35
217.50
231.40
245.30
259.20
273.10
287.00
300.90
314.80
328.70
342.60
356.50
370.50
384.50
398.50
412.50
426.50
440.50
454.50
468.50
482.50
496.50
592.00
687.50
783.00
878.50
974.00
1069.50
1165.00
1260.50
1478.50
1696.50
1914.50
80.75
94.00
102.40
110.80
119.20
127.50
135.80
144.10
152.40
160.70
168.75
176.80
184.85
192.90
200.95
209.00
217.05
225.10
233.15
241.20
255.80
270.40
285.00
299.60
314.20
328.80
343.40
358.00
372.60
387.20
402.20
417.20
432.20
447.20
462.20
477.20
492.20
507.20
522.20
537.20
637.70
738.20
838.70
939.20
1039.70
1140.20
1240.70
1341.20
1570.20
1799.20
2028.20
2.15
3.25
4.50
4.50
4.85
3.90
4.90
7.50
10.90
11.45
Prices effective from 1st January 2012 and are subject to change. Prices are charged in 0.5kg increments and are rounded up to the nearest 0.5kg. All prices are in British pounds excluding VAT, duties, taxes and other charges.
Our Prices
0.5
31.95
1
31.95
1.5
32.50
2
33.05
2.5
33.60
3
34.15
3.5
34.70
4
35.25
4.5
35.80
5
36.35
5.5
36.90
6
37.45
6.5
38.00
7
38.55
7.5
39.10
8
39.65
8.5
40.20
9
40.75
9.5
41.30
10
41.85
11
42.95
12
44.05
13
45.15
14
46.25
15
47.35
16
48.45
17
49.55
18
50.65
19
51.75
20
52.85
21
53.95
22
55.05
23
56.15
24
57.25
25
58.35
26
59.45
27
60.55
28
61.65
29
62.75
30
63.85
35
69.35
40
74.85
45
80.35
50
85.85
55
91.35
60
96.85
65
102.35
70
107.85
80
118.85
90
129.85
100
140.85
Prices per Additional 0.5kg above 100kg
Destination Zone
5
1
Kg
0.5
1
1.5
2
FR
E
DI
ENT US
ER
Don’t forget you could qualify for our
Frequent User Discount. See p15.
Documents up to 2kg
QU
SCOUN
0
1
2
3
4
Destination Zone
5
6
7
8
9
10
20.00
20.00
20.55
21.10
38.75
46.15
48.30
50.45
40.70
47.80
51.15
54.50
44.40
52.85
57.35
61.85
45.05
53.60
58.15
62.70
46.70
54.35
58.55
62.75
38.00
42.85
46.20
49.55
47.50
55.15
59.35
63.55
47.75
56.05
61.25
66.45
49.45
61.20
68.80
76.40
62.15
74.45
82.40
90.35
T
Documents (from 2.5kg) and Non-Documents (all weights)
Our Prices
Kg
0
0.5
20.00
1
20.00
1.5
20.55
2
21.10
2.5
21.65
3
22.20
3.5
22.75
4
23.30
4.5
23.85
5
24.40
5.5
24.95
6
25.50
6.5
26.05
7
26.60
7.5
27.15
8
27.70
8.5
28.25
9
28.80
9.5
29.35
10
29.90
11
31.00
12
32.10
13
33.20
14
34.30
15
35.40
16
36.50
17
37.60
18
38.70
19
39.80
20
40.90
21
42.00
22
43.10
23
44.20
24
45.30
25
46.40
26
47.50
27
48.60
28
49.70
29
50.80
30
51.90
35
57.40
40
62.90
45
68.40
50
73.90
55
79.40
60
84.90
65
90.40
70
95.90
80
106.90
90
117.90
100
128.90
Prices per additional 0.5kg above 100kg
0.5
0.55
Destination Zone
5
1
2
3
4
6
7
8
9
10
38.75
46.15
48.30
50.45
52.55
54.40
56.25
58.10
59.95
61.80
63.60
65.40
67.20
69.00
70.80
72.60
74.40
76.20
78.00
79.80
82.10
84.40
86.70
89.00
91.30
93.60
95.90
98.20
100.50
102.80
105.40
108.00
110.60
113.20
115.80
118.40
121.00
123.60
126.20
128.80
144.80
160.80
176.80
192.80
208.80
224.80
240.80
256.80
295.80
334.80
373.80
40.70
47.80
51.15
54.50
57.80
60.55
63.30
66.05
68.80
71.55
74.45
77.35
80.25
83.15
86.05
88.95
91.85
94.75
97.65
100.55
104.35
108.15
111.95
115.75
119.55
123.35
127.15
130.95
134.75
138.55
142.25
145.95
149.65
153.35
157.05
160.75
164.45
168.15
171.85
175.55
199.05
222.55
246.05
269.55
293.05
316.55
340.05
363.55
422.55
481.55
540.55
44.40
52.85
57.35
61.85
66.30
70.30
74.30
78.30
82.30
86.30
90.10
93.90
97.70
101.50
105.30
109.10
112.90
116.70
120.50
124.30
130.20
136.10
142.00
147.90
153.80
159.70
165.60
171.50
177.40
183.30
189.10
194.90
200.70
206.50
212.30
218.10
223.90
229.70
235.50
241.30
275.80
310.30
344.80
379.30
413.80
448.30
482.80
517.30
599.30
681.30
763.30
45.05
53.60
58.15
62.70
67.20
71.25
75.30
79.35
83.40
87.45
91.35
95.25
99.15
103.05
106.95
110.85
114.75
118.65
122.55
126.45
132.45
138.45
144.45
150.45
156.45
162.45
168.45
174.45
180.45
186.45
192.35
198.25
204.15
210.05
215.95
221.85
227.75
233.65
239.55
245.45
280.45
315.45
350.45
385.45
420.45
455.45
490.45
525.45
607.45
689.45
771.45
56.45
63.65
67.85
72.05
76.20
79.90
83.60
87.30
91.00
94.70
98.35
102.00
105.65
109.30
112.95
116.60
120.25
123.90
127.55
131.20
137.10
143.00
148.90
154.80
160.70
166.60
172.50
178.40
184.30
190.20
196.10
202.00
207.90
213.80
219.70
225.60
231.50
237.40
243.30
249.20
286.70
324.20
361.70
399.20
436.70
474.20
511.70
549.20
637.20
725.20
813.20
48.65
53.45
57.00
60.55
64.10
67.35
70.60
73.85
77.10
80.35
83.50
86.65
89.80
92.95
96.10
99.25
102.40
105.55
108.70
111.85
116.65
121.45
126.25
131.05
135.85
140.65
145.45
150.25
155.05
159.85
164.65
169.45
174.25
179.05
183.85
188.65
193.45
198.25
203.05
207.85
239.35
270.85
302.35
333.85
365.35
396.85
428.35
459.85
530.85
601.85
672.85
56.90
64.10
68.30
72.50
76.70
80.55
84.40
88.25
92.10
95.95
99.50
103.05
106.60
110.15
113.70
117.25
120.80
124.35
127.90
131.45
137.45
143.45
149.45
155.45
161.45
167.45
173.45
179.45
185.45
191.45
197.35
203.25
209.15
215.05
220.95
226.85
232.75
238.65
244.55
250.45
288.45
326.45
364.45
402.45
440.45
478.45
516.45
554.45
643.45
732.45
821.45
63.65
71.75
76.40
81.05
85.70
90.50
95.30
100.10
104.90
109.70
114.45
119.20
123.95
128.70
133.45
138.20
142.95
147.70
152.45
157.20
166.30
175.40
184.50
193.60
202.70
211.80
220.90
230.00
239.10
248.20
256.90
265.60
274.30
283.00
291.70
300.40
309.10
317.80
326.50
335.20
394.70
454.20
513.70
573.20
632.70
692.20
751.70
811.20
947.20
1083.20
1219.20
66.40
78.25
85.10
91.95
98.80
105.55
112.30
119.05
125.80
132.55
139.05
145.55
152.05
158.55
165.05
171.55
178.05
184.55
191.05
197.55
210.15
222.75
235.35
247.95
260.55
273.15
285.75
298.35
310.95
323.55
336.25
348.95
361.65
374.35
387.05
399.75
412.45
425.15
437.85
450.55
537.55
624.55
711.55
798.55
885.55
972.55
1059.55
1146.55
1344.55
1542.55
1740.55
73.40
85.45
93.10
100.75
108.40
115.95
123.50
131.05
138.60
146.15
153.45
160.75
168.05
175.35
182.65
189.95
197.25
204.55
211.85
219.15
232.45
245.75
259.05
272.35
285.65
298.95
312.25
325.55
338.85
352.15
365.75
379.35
392.95
406.55
420.15
433.75
447.35
460.95
474.55
488.15
579.65
671.15
762.65
854.15
945.65
1037.15
1128.65
1220.15
1428.15
1636.15
1844.15
1.95
2.95
4.10
4.10
4.40
3.55
4.45
6.80
9.90
10.40
Prices effective from 1st January 2012 and are subject to change. Prices are charged in 0.5kg increments and are rounded up to the nearest 0.5kg. All prices are in British pounds excluding VAT, duties, taxes and other charges.
Day Definite Services Rate and Transit Guide 2012
23
Documents and Non-Documents
Kg
Destination Zone
2
3
4
5
1
43.60
45.20
50.00
50.70
57.50
2
47.60
50.70
58.40
59.20
65.40
3
51.10
55.20
64.10
66.10
71.60
4
54.60
59.70
69.80
73.00
77.80
5
58.10
64.20
75.50
79.90
84.00
6
59.60
66.60
78.20
82.90
86.50
7
61.10
69.00
80.90
85.90
89.00
8
62.60
71.40
83.60
88.90
91.50
9
64.10
73.80
86.30
91.90
94.00
10
65.60
76.20
89.00
94.90
96.50
15
71.35
82.20
97.25
103.90
105.25
20
77.10
88.20
105.50
112.90
114.00
25
82.85
94.20
113.75
121.90
123.00
30
88.60
100.20
122.00
130.90
132.00
40
99.10
111.20
138.00
147.40
150.00
50
109.60
122.20
154.00
163.90
168.00
60
120.10
133.20
170.00
180.40
186.00
70
130.60
144.20
186.00
196.90
204.00
80
145.60
161.20
208.00
218.90
227.50
90
160.60
178.20
230.00
240.90
251.00
100
175.60
195.20
252.00
262.90
274.50
125
213.10
237.70
307.00
317.90
333.25
150
250.60
280.20
362.00
372.90
392.00
175
288.10
322.70
417.00
427.90
450.75
200
325.60
365.20
472.00
482.90
509.50
225
363.10
407.70
527.00
537.90
568.25
250
400.60
450.20
582.00
592.90
627.00
275
438.10
492.70
637.00
647.90
685.75
300
475.60
535.20
692.00
702.90
744.50
325
515.60
580.20
750.75
761.65
807.00
350
555.60
625.20
809.50
820.40
869.50
375
595.60
670.20
868.25
879.15
932.00
400
635.60
715.20
927.00
937.90
994.50
425
675.60
760.20
985.75
996.65
1057.00
450
715.60
805.20
1044.50
1055.40
1119.50
475
755.60
850.20
1103.25
1114.15
1182.00
500
795.60
895.20
1162.00
1172.90
1244.50
550
875.60
985.20
1279.50
1290.40
1369.50
600
955.60
1075.20
1397.00
1407.90
1494.50
650
1035.60
1165.20
1514.50
1525.40
1619.50
700
1115.60
1255.20
1632.00
1642.90
1744.50
750
1195.60
1345.20
1749.50
1760.40
1869.50
800
1275.60
1435.20
1867.00
1877.90
1994.50
850
1355.60
1525.20
1984.50
1995.40
2119.50
900
1435.60
1615.20
2102.00
2112.90
2244.50
950
1515.60
1705.20
2219.50
2230.40
2369.50
1000
1595.60
1795.20
2337.00
2347.90
2494.50
Price per additional 1 kg above 10 kgs
1.15
1.20
1.65
1.80
1.75
Price per additional 1 kg above 20 kgs
1.15
1.20
1.65
1.80
1.80
Price per additional 1 kg above 30 kgs
1.05
1.10
1.60
1.65
1.80
Price per additional 5 kgs above 70 kgs
7.50
8.50
11.00
11.00
11.75
Price per additional 5 kgs above 300 kgs
8.00
9.00
11.75
11.75
12.50
Prices effective from 1st January 2012 and are subject to change. Prices up to 70kg are charged in 1kg increments and rounded up to the nearest 1kg. Prices above 70kg are charged in 5kg increments and
rounded up to the nearest 5kg. All prices are in British pounds excluding VAT, duties, taxes and other charges.
Our Prices
1
Documents up to 2kg
Kg
0.5
1
1.5
2
Origin Zone
1
2
3
4
5
6
7
8
9
10
61.95
72.80
75.70
78.60
65.00
75.40
79.85
84.30
70.95
83.30
89.30
95.30
71.95
84.45
90.50
96.55
74.60
85.80
91.40
97.00
60.70
67.80
72.25
76.70
75.90
87.10
92.70
98.30
76.30
88.45
95.35
102.25
79.00
96.20
106.30
116.40
99.25
117.25
127.85
138.45
Documents (from 2.5kg) and Non-Documents (all weights)
Our Prices
Kg
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5.5
6
6.5
7
7.5
8
8.5
9
9.5
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
35
40
45
50
55
60
65
70
80
90
100
Origin Zone
1
2
3
4
5
6
7
8
9
10
61.95
72.80
75.70
78.60
81.40
83.85
86.30
88.75
91.20
93.65
96.05
98.45
100.85
103.25
105.65
108.05
110.45
112.85
115.25
117.65
120.75
123.85
126.95
130.05
133.15
136.25
139.35
142.45
145.55
148.65
152.15
155.65
159.15
162.65
166.15
169.65
173.15
176.65
180.15
183.65
205.15
226.65
248.15
269.65
291.15
312.65
334.15
355.65
406.65
457.65
508.65
65.00
75.40
79.85
84.30
88.70
92.35
96.00
99.65
103.30
106.95
110.85
114.75
118.65
122.55
126.45
130.35
134.25
138.15
142.05
145.95
151.05
156.15
161.25
166.35
171.45
176.55
181.65
186.75
191.85
196.95
201.85
206.75
211.65
216.55
221.45
226.35
231.25
236.15
241.05
245.95
277.45
308.95
340.45
371.95
403.45
434.95
466.45
497.95
574.95
651.95
728.95
70.95
83.30
89.30
95.30
101.20
106.50
111.80
117.10
122.40
127.70
132.75
137.80
142.85
147.90
152.95
158.00
163.05
168.10
173.15
178.20
186.10
194.00
201.90
209.80
217.70
225.60
233.50
241.40
249.30
257.20
265.00
272.80
280.60
288.40
296.20
304.00
311.80
319.60
327.40
335.20
381.20
427.20
473.20
519.20
565.20
611.20
657.20
703.20
809.20
915.20
1021.20
71.95
84.45
90.50
96.55
102.55
107.95
113.35
118.75
124.15
129.55
134.75
139.95
145.15
150.35
155.55
160.75
165.95
171.15
176.35
181.55
189.55
197.55
205.55
213.55
221.55
229.55
237.55
245.55
253.55
261.55
269.45
277.35
285.25
293.15
301.05
308.95
316.85
324.75
332.65
340.55
387.55
434.55
481.55
528.55
575.55
622.55
669.55
716.55
822.55
928.55
1034.55
90.20
100.75
106.35
111.95
117.50
122.45
127.40
132.35
137.30
142.25
147.10
151.95
156.80
161.65
166.50
171.35
176.20
181.05
185.90
190.75
198.65
206.55
214.45
222.35
230.25
238.15
246.05
253.95
261.85
269.75
277.65
285.55
293.45
301.35
309.25
317.15
325.05
332.95
340.85
348.75
398.75
448.75
498.75
548.75
598.75
648.75
698.75
748.75
863.75
978.75
1093.75
77.70
84.75
89.50
94.25
99.00
103.30
107.60
111.90
116.20
120.50
124.70
128.90
133.10
137.30
141.50
145.70
149.90
154.10
158.30
162.50
168.90
175.30
181.70
188.10
194.50
200.90
207.30
213.70
220.10
226.50
232.90
239.30
245.70
252.10
258.50
264.90
271.30
277.70
284.10
290.50
332.50
374.50
416.50
458.50
500.50
542.50
584.50
626.50
719.50
812.50
905.50
90.90
101.45
107.05
112.65
118.25
123.35
128.45
133.55
138.65
143.75
148.50
153.25
158.00
162.75
167.50
172.25
177.00
181.75
186.50
191.25
199.25
207.25
215.25
223.25
231.25
239.25
247.25
255.25
263.25
271.25
279.15
287.05
294.95
302.85
310.75
318.65
326.55
334.45
342.35
350.25
400.75
451.25
501.75
552.25
602.75
653.25
703.75
754.25
870.25
986.25
1102.25
101.65
113.50
119.70
125.90
132.10
138.50
144.90
151.30
157.70
164.10
170.45
176.80
183.15
189.50
195.85
202.20
208.55
214.90
221.25
227.60
239.70
251.80
263.90
276.00
288.10
300.20
312.30
324.40
336.50
348.60
360.20
371.80
383.40
395.00
406.60
418.20
429.80
441.40
453.00
464.60
544.10
623.60
703.10
782.60
862.10
941.60
1021.10
1100.60
1278.60
1456.60
1634.60
106.05
123.40
132.50
141.60
150.70
159.70
168.70
177.70
186.70
195.70
204.40
213.10
221.80
230.50
239.20
247.90
256.60
265.30
274.00
282.70
299.50
316.30
333.10
349.90
366.70
383.50
400.30
417.10
433.90
450.70
467.60
484.50
501.40
518.30
535.20
552.10
569.00
585.90
602.80
619.70
735.70
851.70
967.70
1083.70
1199.70
1315.70
1431.70
1547.70
1806.70
2065.70
2324.70
117.25
134.90
145.05
155.20
165.35
175.40
185.45
195.50
205.55
215.60
225.35
235.10
244.85
254.60
264.35
274.10
283.85
293.60
303.35
313.10
330.80
348.50
366.20
383.90
401.60
419.30
437.00
454.70
472.40
490.10
508.20
526.30
544.40
562.50
580.60
598.70
616.80
634.90
653.00
671.10
793.10
915.10
1037.10
1159.10
1281.10
1403.10
1525.10
1647.10
1919.10
2191.10
2463.10
3.85
5.30
5.30
5.75
4.65
5.80
8.90
12.95
13.60
3.80
5.20
5.20
5.65
4.55
5.70
8.70
12.65
13.30
Prices per Additional 0.5kg above 100kg
0.5
2.55
Prices per Additional 0.5kg above 300kg
0.5
2.50
Prices effective from 1st January 2012 and are subject to change. Prices are charged in 0.5kg increments and are rounded up to the nearest 0.5kg. All prices are in British pounds excluding VAT, duties, taxes and other charges.
Time Definite Services Rate and Transit Guide 2012
25
Documents up to 2kg
Kg
0.5
1
1.5
2
Origin Zone
1
2
3
4
5
6
7
8
9
10
45.40
54.10
56.60
59.10
47.65
55.95
59.90
63.85
52.05
61.95
67.20
72.45
52.75
62.75
68.05
73.35
54.70
63.65
68.55
73.45
44.50
50.20
54.15
58.10
55.65
64.60
69.50
74.40
55.95
65.70
71.75
77.80
57.95
71.75
80.65
89.55
72.80
87.25
96.55
105.85
Documents (from 2.5kg) and Non-Documents (all weights)
Kg
Origin Zone
1
0.5
2.30
3
4
5
6
7
8
9
10
47.65
55.95
59.90
63.85
67.75
71.00
74.25
77.50
80.75
84.00
87.40
90.80
94.20
97.60
101.00
104.40
107.80
111.20
114.60
118.00
122.50
127.00
131.50
136.00
140.50
145.00
149.50
154.00
158.50
163.00
167.40
171.80
176.20
180.60
185.00
189.40
193.80
198.20
202.60
207.00
234.50
262.00
289.50
317.00
344.50
372.00
399.50
427.00
496.00
565.00
634.00
52.05
61.95
67.20
72.45
77.65
82.35
87.05
91.75
96.45
101.15
105.60
110.05
114.50
118.95
123.40
127.85
132.30
136.75
141.20
145.65
152.55
159.45
166.35
173.25
180.15
187.05
193.95
200.85
207.75
214.65
221.45
228.25
235.05
241.85
248.65
255.45
262.25
269.05
275.85
282.65
323.15
363.65
404.15
444.65
485.15
525.65
566.15
606.65
702.65
798.65
894.65
52.75
62.75
68.05
73.35
78.60
83.35
88.10
92.85
97.60
102.35
106.95
111.55
116.15
120.75
125.35
129.95
134.55
139.15
143.75
148.35
155.35
162.35
169.35
176.35
183.35
190.35
197.35
204.35
211.35
218.35
225.25
232.15
239.05
245.95
252.85
259.75
266.65
273.55
280.45
287.35
328.35
369.35
410.35
451.35
492.35
533.35
574.35
615.35
711.35
807.35
903.35
66.15
74.55
79.45
84.35
89.20
93.50
97.80
102.10
106.40
110.70
114.95
119.20
123.45
127.70
131.95
136.20
140.45
144.70
148.95
153.20
160.10
167.00
173.90
180.80
187.70
194.60
201.50
208.40
215.30
222.20
229.10
236.00
242.90
249.80
256.70
263.60
270.50
277.40
284.30
291.20
335.20
379.20
423.20
467.20
511.20
555.20
599.20
643.20
746.20
849.20
952.20
57.00
62.65
66.80
70.95
75.10
78.95
82.80
86.65
90.50
94.35
98.00
101.65
105.30
108.95
112.60
116.25
119.90
123.55
127.20
130.85
136.45
142.05
147.65
153.25
158.85
164.45
170.05
175.65
181.25
186.85
192.45
198.05
203.65
209.25
214.85
220.45
226.05
231.65
237.25
242.85
279.35
315.85
352.35
388.85
425.35
461.85
498.35
534.85
617.85
700.85
783.85
66.65
75.05
79.95
84.85
89.75
94.30
98.85
103.40
107.95
112.50
116.65
120.80
124.95
129.10
133.25
137.40
141.55
145.70
149.85
154.00
161.00
168.00
175.00
182.00
189.00
196.00
203.00
210.00
217.00
224.00
230.90
237.80
244.70
251.60
258.50
265.40
272.30
279.20
286.10
293.00
337.50
382.00
426.50
471.00
515.50
560.00
604.50
649.00
753.00
857.00
961.00
74.55
84.05
89.50
94.95
100.40
106.05
111.70
117.35
123.00
128.65
134.25
139.85
145.45
151.05
156.65
162.25
167.85
173.45
179.05
184.65
195.25
205.85
216.45
227.05
237.65
248.25
258.85
269.45
280.05
290.65
300.85
311.05
321.25
331.45
341.65
351.85
362.05
372.25
382.45
392.65
462.65
532.65
602.65
672.65
742.65
812.65
882.65
952.65
1112.65
1272.65
1432.65
77.80
91.70
99.75
107.80
115.85
123.80
131.75
139.70
147.65
155.60
163.20
170.80
178.40
186.00
193.60
201.20
208.80
216.40
224.00
231.60
246.40
261.20
276.00
290.80
305.60
320.40
335.20
350.00
364.80
379.60
394.50
409.40
424.30
439.20
454.10
469.00
483.90
498.80
513.70
528.60
630.10
731.60
833.10
934.60
1036.10
1137.60
1239.10
1340.60
1572.60
1804.60
2036.60
86.00
100.10
109.05
118.00
126.95
135.80
144.65
153.50
162.35
171.20
179.75
188.30
196.85
205.40
213.95
222.50
231.05
239.60
248.15
256.70
272.20
287.70
303.20
318.70
334.20
349.70
365.20
380.70
396.20
411.70
427.70
443.70
459.70
475.70
491.70
507.70
523.70
539.70
555.70
571.70
678.70
785.70
892.70
999.70
1106.70
1213.70
1320.70
1427.70
1671.70
1915.70
2159.70
3.45
4.80
4.80
5.15
4.15
5.20
8.00
11.60
12.20
Prices effective from 1st January 2012 and are subject to change. Prices are charged in 0.5kg increments and are rounded up to the nearest 0.5kg. All prices are in British pounds excluding VAT, duties, taxes and other charges.
Our Prices
0.5
45.40
1
54.10
1.5
56.60
2
59.10
2.5
61.55
3
63.75
3.5
65.95
4
68.15
4.5
70.35
5
72.55
5.5
74.70
6
76.85
6.5
79.00
7
81.15
7.5
83.30
8
85.45
8.5
87.60
9
89.75
9.5
91.90
10
94.05
11
96.75
12
99.45
13
102.15
14
104.85
15
107.55
16
110.25
17
112.95
18
115.65
19
118.35
20
121.05
21
124.15
22
127.25
23
130.35
24
133.45
25
136.55
26
139.65
27
142.75
28
145.85
29
148.95
30
152.05
35
170.55
40
189.05
45
207.55
50
226.05
55
244.55
60
263.05
65
281.55
70
300.05
80
346.05
90
392.05
100
438.05
Prices per Additional 0.5kg above 100kg
2
Documents up to 2kg
Kg
0.5
1
1.5
2
Origin Zone
1
2
3
4
5
6
7
8
9
10
41.25
49.15
51.45
53.75
43.35
50.90
54.45
58.00
47.30
56.30
61.10
65.90
48.00
57.10
61.95
66.80
49.75
57.90
62.35
66.80
40.45
45.60
49.15
52.70
50.60
58.75
63.20
67.65
50.85
59.70
65.25
70.80
52.65
65.15
73.25
81.35
66.20
79.30
87.75
96.20
Documents (from 2.5kg) and Non-Documents (all weights)
Our Prices
Kg
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5.5
6
6.5
7
7.5
8
8.5
9
9.5
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
35
40
45
50
55
60
65
70
80
90
100
Origin Zone
1
2
3
4
5
6
7
8
9
10
41.25
49.15
51.45
53.75
56.00
57.95
59.90
61.85
63.80
65.75
67.65
69.55
71.45
73.35
75.25
77.15
79.05
80.95
82.85
84.75
87.15
89.55
91.95
94.35
96.75
99.15
101.55
103.95
106.35
108.75
111.55
114.35
117.15
119.95
122.75
125.55
128.35
131.15
133.95
136.75
153.75
170.75
187.75
204.75
221.75
238.75
255.75
272.75
314.75
356.75
398.75
43.35
50.90
54.45
58.00
61.50
64.45
67.40
70.35
73.30
76.25
79.35
82.45
85.55
88.65
91.75
94.85
97.95
101.05
104.15
107.25
111.25
115.25
119.25
123.25
127.25
131.25
135.25
139.25
143.25
147.25
151.15
155.05
158.95
162.85
166.75
170.65
174.55
178.45
182.35
186.25
211.25
236.25
261.25
286.25
311.25
336.25
361.25
386.25
449.25
512.25
575.25
47.30
56.30
61.10
65.90
70.65
74.90
79.15
83.40
87.65
91.90
95.95
100.00
104.05
108.10
112.15
116.20
120.25
124.30
128.35
132.40
138.70
145.00
151.30
157.60
163.90
170.20
176.50
182.80
189.10
195.40
201.60
207.80
214.00
220.20
226.40
232.60
238.80
245.00
251.20
257.40
293.90
330.40
366.90
403.40
439.90
476.40
512.90
549.40
636.40
723.40
810.40
48.00
57.10
61.95
66.80
71.60
75.90
80.20
84.50
88.80
93.10
97.25
101.40
105.55
109.70
113.85
118.00
122.15
126.30
130.45
134.60
141.00
147.40
153.80
160.20
166.60
173.00
179.40
185.80
192.20
198.60
204.90
211.20
217.50
223.80
230.10
236.40
242.70
249.00
255.30
261.60
299.10
336.60
374.10
411.60
449.10
486.60
524.10
561.60
648.60
735.60
822.60
60.10
67.75
72.20
76.65
81.05
85.00
88.95
92.90
96.85
100.80
104.70
108.60
112.50
116.40
120.30
124.20
128.10
132.00
135.90
139.80
146.10
152.40
158.70
165.00
171.30
177.60
183.90
190.20
196.50
202.80
209.10
215.40
221.70
228.00
234.30
240.60
246.90
253.20
259.50
265.80
305.80
345.80
385.80
425.80
465.80
505.80
545.80
585.80
679.80
773.80
867.80
51.80
56.90
60.70
64.50
68.30
71.75
75.20
78.65
82.10
85.55
88.90
92.25
95.60
98.95
102.30
105.65
109.00
112.35
115.70
119.05
124.15
129.25
134.35
139.45
144.55
149.65
154.75
159.85
164.95
170.05
175.15
180.25
185.35
190.45
195.55
200.65
205.75
210.85
215.95
221.05
254.55
288.05
321.55
355.05
388.55
422.05
455.55
489.05
565.05
641.05
717.05
60.60
68.25
72.70
77.15
81.60
85.70
89.80
93.90
98.00
102.10
105.90
109.70
113.50
117.30
121.10
124.90
128.70
132.50
136.30
140.10
146.50
152.90
159.30
165.70
172.10
178.50
184.90
191.30
197.70
204.10
210.40
216.70
223.00
229.30
235.60
241.90
248.20
254.50
260.80
267.10
307.60
348.10
388.60
429.10
469.60
510.10
550.60
591.10
686.10
781.10
876.10
67.80
76.45
81.40
86.35
91.30
96.40
101.50
106.60
111.70
116.80
121.85
126.90
131.95
137.00
142.05
147.10
152.15
157.20
162.25
167.30
177.00
186.70
196.40
206.10
215.80
225.50
235.20
244.90
254.60
264.30
273.60
282.90
292.20
301.50
310.80
320.10
329.40
338.70
348.00
357.30
420.80
484.30
547.80
611.30
674.80
738.30
801.80
865.30
1010.30
1155.30
1300.30
70.70
83.30
90.60
97.90
105.20
112.40
119.60
126.80
134.00
141.20
148.10
155.00
161.90
168.80
175.70
182.60
189.50
196.40
203.30
210.20
223.60
237.00
250.40
263.80
277.20
290.60
304.00
317.40
330.80
344.20
357.70
371.20
384.70
398.20
411.70
425.20
438.70
452.20
465.70
479.20
571.70
664.20
756.70
849.20
941.70
1034.20
1126.70
1219.20
1430.20
1641.20
1852.20
78.15
91.00
99.15
107.30
115.45
123.50
131.55
139.60
147.65
155.70
163.45
171.20
178.95
186.70
194.45
202.20
209.95
217.70
225.45
233.20
247.40
261.60
275.80
290.00
304.20
318.40
332.60
346.80
361.00
375.20
389.70
404.20
418.70
433.20
447.70
462.20
476.70
491.20
505.70
520.20
617.70
715.20
812.70
910.20
1007.70
1105.20
1202.70
1300.20
1522.20
1744.20
1966.20
3.15
4.35
4.35
4.70
3.80
4.75
7.25
10.55
11.10
Prices per Additional 0.5kg above 100kg
0.5
2.10
Prices effective from 1st January 2012 and are subject to change. Prices are charged in 0.5kg increments and are rounded up to the nearest 0.5kg. All prices are in British pounds excluding VAT, duties, taxes and other charges.
Day Definite Services Rate and Transit Guide 2012
27
Documents and Non-Documents
2
Origin Zone
3
4
5
1
46.45
48.15
53.25
54.00
61.25
2
50.70
54.00
62.20
63.05
69.65
3
54.45
58.80
68.25
70.40
76.25
4
58.20
63.60
74.30
77.75
82.85
5
61.95
68.40
80.35
85.10
89.45
6
63.55
70.95
83.25
88.30
92.10
7
65.15
73.50
86.15
91.50
94.75
8
66.75
76.05
89.05
94.70
97.40
9
68.35
78.60
91.95
97.90
100.05
10
69.95
81.15
94.85
101.10
102.70
15
75.95
87.65
103.60
110.60
111.95
20
81.95
94.15
112.35
120.10
121.20
25
87.95
100.65
121.10
129.60
130.70
30
93.95
107.15
129.85
139.10
140.20
40
104.95
118.65
146.85
156.60
159.20
50
115.95
130.15
163.85
174.10
178.20
60
126.95
141.65
180.85
191.60
197.20
70
137.95
153.15
197.85
209.10
216.20
80
153.95
171.15
221.35
232.60
241.20
90
169.95
189.15
244.85
256.10
266.20
100
185.95
207.15
268.35
279.60
291.20
125
225.95
252.15
327.10
338.35
353.70
150
265.95
297.15
385.85
397.10
416.20
175
305.95
342.15
444.60
455.85
478.70
200
345.95
387.15
503.35
514.60
541.20
225
385.95
432.15
562.10
573.35
603.70
250
425.95
477.15
620.85
632.10
666.20
275
465.95
522.15
679.60
690.85
728.70
300
505.95
567.15
738.35
749.60
791.20
325
548.45
614.65
800.85
812.10
857.45
350
590.95
662.15
863.35
874.60
923.70
375
633.45
709.65
925.85
937.10
989.95
400
675.95
757.15
988.35
999.60
1056.20
425
718.45
804.65
1050.85
1062.10
1122.45
450
760.95
852.15
1113.35
1124.60
1188.70
475
803.45
899.65
1175.85
1187.10
1254.95
500
845.95
947.15
1238.35
1249.60
1321.20
550
930.95
1042.15
1363.35
1374.60
1453.70
600
1015.95
1137.15
1488.35
1499.60
1586.20
650
1100.95
1232.15
1613.35
1624.60
1718.70
700
1185.95
1327.15
1738.35
1749.60
1851.20
750
1270.95
1422.15
1863.35
1874.60
1983.70
800
1355.95
1517.15
1988.35
1999.60
2116.20
850
1440.95
1612.15
2113.35
2124.60
2248.70
900
1525.95
1707.15
2238.35
2249.60
2381.20
950
1610.95
1802.15
2363.35
2374.60
2513.70
1000
1695.95
1897.15
2488.35
2499.60
2646.20
Per additional 1kg above 10kgs
1.20
1.30
1.75
1.90
1.85
Per additional 1kg above 20kgs
1.20
1.30
1.75
1.90
1.90
Per additional 1kg above 30kgs
1.10
1.15
1.70
1.75
1.90
Per additional 5kgs above 70kgs
8.00
9.00
11.75
11.75
12.50
Per additional 5kgs above 300kgs
8.50
9.50
12.50
12.50
13.25
Prices effective from 1st January 2012 and are subject to change. Prices up to 70kg are charged in 1kg increments and rounded up to the nearest 1kg. Prices above 70kg are charged in 5kg increments and
rounded up to the nearest 5kg. All prices are in British pounds excluding VAT, duties, taxes and other charges.
Our Prices
1
Kg
28
International Mail and Packet Services Rate and Transit Guide 2012
INTERNATIONAL MAIL AND PACKET SERVICES
International Mail and Packets
GLOBALMAIL BUSINESS is a convenient and easy-to-use postal service that saves you time and money on your International
Mail and Packets.
GLOBALMAIL BUSINESS
How it works
GLOBALMAIL BUSINESS is ideal for paper based products
and low value goods up to a maximum weight of 2kg. We
can pick up all types of International Mail and Packets and
deliver to any international postal address around the world
(terms and conditions apply).
During your regular pick up, the DHL Express courier will
collect your unsorted international mail. DHL GLOBALMAIL
will then process the mail for final delivery by the Overseas
Postal Provider.
•
Our Prices
•
•
•
•
•
•
Easy to use – no sorting, counting or weighing
individual items
Free collections – by your existing DHL Express courier
Cost effective – cost savings over your local postal rates
Simple – same booking platform (Intraship/Easyship)
as your courier shipments
Convenient – appears on the same invoice as your
courier shipments
Worldwide – delivery to every country around
the globe
Speed and reliability – what you’ve come to expect
from DHL
Priority Service Transit times*
Western Europe
Rest of Europe
USA and Canada
Rest of the World
2 - 5 days
3 - 7 days
3 - 6 days
3 - 8 days
Pricing
There are two GLOBALMAIL BUSINESS tariffs, one for Letters
and one for Packets (including tubes).
1. Address your mail items as usual
2. Place the mail in your DHL GLOBALMAIL BUSINESS
packaging and complete the Waybill
3. We will collect, sort and transport your mail to the
destination country
4. Your mail will be delivered as usual by the local
postal provider
Important information
A CN22 customs sticker is required for goods up to £270 in
value being delivered outside of the EU.
Dangerous Goods are forbidden for carriage by Airmail,
please consult our terms and conditions.
Dimensions and weight
Min Dimension
Max Dimension
Max Weight
Length 140mm
x width 90mm
Length + Width + Height
900mm. Longest dimension
not to exceed 600mm
2kg
Length plus 2 x
width 170mm
No dimension should
exceed 100mm
Length plus 2 x
width must not exceed
1,040mm Length must
must not exceed 900mm
2kg
Letter and
Packet
Tube
What is a Letter?
A Letter is anything that contains personalised
correspondence. Generally, these items only contain paper,
for example, business mail, invoices, statements.
W
W
H
L
L
What is a Packet?
A Packet is anything that contains low value goods, gifts,
commercial samples, books, newspapers, magazines etc. You
can include a letter relating to the contents, but no other
personalised correspondence.
W
L
*In addition to Priority service, a Standard service is also available. For further information,
please contact your Account Manager.
International Mail and Packet Services Rate and Transit Guide 2012
Letters
29
Packets
Europe
Europe
Item
Kg
Item
Kg
£0.40
£10.00
£0.90
£5.40
Rest of the World
Rest of the World
Item
Kg
Item
Kg
£0.50
£15.00
£1.00
£9.00
Easy to use Ready Reckoner
Easy to use Ready Reckoner
Gramme
Europe
Rest of the World
Gramme
Europe
Rest of the World
10
£0.50
£0.65
50
£1.17
£1.45
20
£0.60
£0.80
100
£1.44
£1.90
30
£0.70
£0.95
150
£1.71
40
£0.80
£1.10
200
£1.98
50
£0.90
£1.25
220
60
£1.00
£1.40
70
£1.10
80
90
Europe
Italy
Andorra
Latvia
£2.35
Armenia
Liechtenstein
£2.80
Austria
Lithuania
£2.09
£2.98
Azerbaijan
Luxembourg
240
£2.20
£3.16
Belarus
Macedonia (Republic of)
£1.55
260
£2.30
£3.34
£1.20
£1.70
280
£2.41
£3.52
Belgium
Malta
£1.30
£1.85
300
£2.52
£3.70
Bosnia & Herzegovina
Moldova (Republic of)
100
£1.40
£2.00
320
£2.63
£3.88
Bulgaria
Monaco
110
£1.50
£2.15
340
£2.74
£4.06
Canary Islands
Montenegro (Republic of)
120
£1.60
£2.30
360
£2.84
£4.24
130
£1.70
£2.45
380
£2.95
£4.42
Corsica
Netherlands
140
£1.80
£2.60
400
£3.06
£4.60
Croatia
Norway
150
£1.90
£2.75
420
£3.17
£4.78
Cyprus
Poland
160
£2.00
£2.90
440
£3.28
£4.96
Czech Republic
Portugal
170
£2.10
£3.05
460
£3.38
£5.14
Denmark
Romania
180
£2.20
£3.20
480
£3.49
£5.32
200
£2.40
£3.50
500
£3.60
£5.50
Estonia
Russian Federation, The
250
£2.90
£4.25
520
£3.71
£5.68
Faroe Islands
San Marino
300
£3.40
£5.00
540
£3.82
£5.86
Finland
Serbia (Republic of)
350
£3.90
£5.75
560
£3.92
£6.04
France
Slovakia
400
£4.40
£6.50
580
£4.03
£6.22
450
£4.90
£7.25
600
£4.14
£6.40
Georgia
Slovenia
500
£5.40
£8.00
620
£4.25
£6.58
Germany
Spain
550
£5.90
£8.75
640
£4.36
£6.76
Gibraltar
Sweden
600
£6.40
£9.50
660
£4.46
£6.94
Greece
Switzerland
650
£6.90
£10.25
680
£4.57
£7.12
Greenland
Turkey
700
£7.40
£11.00
700
£4.68
£7.30
750
£7.90
£11.75
750
£4.95
£7.75
Hungary
Ukraine
800
£8.40
£12.50
800
£5.22
£8.20
Iceland
United Kingdom
850
£8.90
£13.25
850
£5.49
£8.65
Ireland (Republic of)
Vatican City
900
£9.40
£14.00
900
£5.76
£9.10
950
£9.90
£14.75
950
£6.03
£9.55
1000
£10.40
£15.50
1000
£6.30
£10.00
1100
£11.40
£17.00
1100
£6.84
£10.90
1200
£12.40
£18.50
1200
£7.38
£11.80
1300
£13.40
£20.00
1300
£7.92
£12.70
1400
£14.40
£21.50
1400
£8.46
£13.60
1500
£15.40
£23.00
1500
£9.00
£14.50
1600
£16.40
£24.50
1600
£9.54
£15.40
1700
£17.40
£26.00
1700
£10.08
£16.30
1800
£18.40
£27.50
1800
£10.62
£17.20
1900
£19.40
£29.00
1900
£11.16
£18.10
2000
£20.40
£30.50
2000
£11.70
£19.00
Example: A 20g letter going to Europe at a rate of £10.00 per kg + £0.40 per Item
Therefore: £10.00 (per kg) x 0.020 (item weight) = £0.20 + £0.40 (item charge) = £0.60 (total charge)
Countries that are not in the list above are
considered ‘Rest of the World’.
Our Prices
Albania
30
Optional Services Rate and Transit Guide 2012
OPTIONAL SERVICES
Let us serve you better with these Optional Services
Additional Services
Service
Description
Fee
Time Definite
Day Definite
Saturday Delivery
The delivery of a shipment on a Saturday, to selected postal/zip
code areas that have the capability, in countries where Saturday
is not a normal working day. To check availability, please call
Customer Services on 0844 248 0844.
£30.00
per shipment
Yes
No
Saturday Collection
The collection of a shipment on a Saturday, from selected
postal/zip code areas that have the capability, in countries
where Saturday is not a normal working day. To check
availability, please call Customer Services on 0844 248 0844.
£18.00
per shipment
Yes
No
Insurance
The provision, at individual shipment level, of declared value
coverage above Standard Liability for the amount necessary to
repair or replace a shipment in the event of physical loss or
damage. See www.dhl.co.uk/service_options for details.
1.5% of declared
value, subject to a
minimum charge of
£12.00 per shipment
Yes
Yes
GOGREEN
Carbon Neutral
By contractual agreement with the Shipper, a full
carbon-neutral service comprising calculation of CO2
emissions on a shipment level, offsetting of these emissions
by DHL Carbon Management and annual certification by an
external third party.
International:
£0.09 per kg
Domestic:
£0.02 per kg
Subject to a
minimum charge of
£0.09 per shipment.
Yes
No
GOGREEN
Carbon Footprint
At Shipper’s request, a detailed calculation of the carbon
footprint impact of shipments sent in a previous period.
The calculation principles are the same as those used for the
GOGREEN Carbon Neutral service.
£2,250 per
annual report
Yes
No
GOGREEN
Carbon Estimate
At Shipper’s request, a high level estimate of the carbon
footprint impact of shipments sent in a previous period.The
calculation method uses average emission factors by lane and mode.
£225 per
quarterly report
Yes
No
Duties & Taxes
Paid (DTP)
At the Shipper’s request, an administration charge for invoicing
duties and taxes to the Shipper instead of the Receiver.
Equivalent to Incoterm DDP.
£16.00
per shipment
Yes
Yes
Neutral Delivery
The delivery of a non-document shipment by the Shipper that
ensures the value of the goods are kept confidential from the
Receiver, whilst the Importer of Record at destination
(not being the Receiver) is billed for the duties and taxes.
£16.00
per shipment
Yes
Yes
Split Duty and Tax
At Shipper’s request, an administration charge for invoicing
duties to the Shipper or third party, while taxes are invoiced to
the Receiver or third party at destination. VAT cannot be billed
to an entity in a third country. This process allows the Receiver
to recover VAT on the value of imported goods.
£16.00
per shipment
Yes
No
Packaging
DHL offers three types of packaging services:
• Standard packaging that consists of DHL flyer bags, document
envelopes and small boxes.These items are provided free of charge.
• Premium packaging, including larger DHL boxes.A charge applies
to these items.
• Industry specific packaging designed for specialist shipping
requirements.A charge applies to these items.
Variable
Yes
No
Shipment Preparation
At Shipper’s request, the preparation of a shipment/piece and
of any non-customs related transportation documents at origin,
on behalf of the Shipper or Payer, including customer requested
‘pick and pack’ activities.
Variable
Yes
No
Some Optional Services do not apply to all products. Please contact your Account Manager or Customer Services on 0844 248 0844
Customs Services Rate and Transit Guide 2012
31
CUSTOMS SERVICES
DHL provide routine Customs Services where required
We also offer a range of customs clearance services for non-standard requirements.
Service
Fee
Time Definite
Day Definite
Payment Deferment
At Receiver’s request, the use of DHL’s credit or cash to fund the
clearance, duty and tax charges related to a shipment/piece,
instead of the Receiver using his own bond or credit line.
The customs process is accelerated with DHL making prompt
payment of relevant charges, while the Receiver defers payment
up to an agreed period.
2% of declared
value, subject to a
minimum charge
of £10.00
per shipment
Yes
No
Clearance
Authorisation
The contacting by DHL of the designated Importers who have
specifically requested contact prior to customs clearance of the
shipment/piece is initiated by DHL.
£9.00
per shipment
Yes
No
Handover to Broker
At Customer’s request, the preparation and delivery by DHL,
or the making available of shipment/piece paperwork that is
required by a third party Broker to complete customs clearance
for the Receiver.
£9.00
per shipment
Yes
No
Multi-line Entry
The clearance of a shipment/piece with multiple commodities or
multiple origins for the same commodity. Fees apply when a
shipment has more than 5 lines for entry, regardless of whether
or not the entry is a consolidated formal entry containing
multiple hawbs for the same importer.
£4.50 per
additional line
Yes
No
Bonded Storage
At Customer’s request, the registration into bond and
subsequent holding of a shipment/piece in a DHL or non-DHL
bonded facility that is chargeable per calendar day from the
date of registration. Or the registering into bond, and
subsequent holding of a shipment/piece for more than three
calendar days following the arrival date in a DHL facility, either
when awaiting documentation from the Receiver or Importer, or
when clearance has been assigned to a third party Broker.
£4.50 per day
Yes
No
Bonded Transit
Documents
The paperwork necessary for DHL to transport from the point
of entry to a location specified by the Receiver or Importer,
under a Customs Bond status. Can arise also when the Receiver
requests clearance at a second, preferred, terminal/facility.
£18.00
per shipment
Yes
No
Post Clearance
Modification
The modification by DHL of value, commodity, country of
manufacture, or terms of trade information after the import
clearance process for a shipment/piece, to correct or elaborate
on what was submitted previously to customs. Modifications
are also necessary when Import details such as the VAT number
are incorrect on the declaration. Fees apply only when the
original error was not made by DHL.
£18.00
per shipment
Yes
No
Some Customs Services do not apply to all products. Please contact your Account Manager or Customer Services on 0844 248 0844
Additional Services
Description
32
Surcharges Rate and Transit Guide 2011
SURCHARGES
What additional costs might apply to your shipment?
Additional Services
Service
Description
Fee
Time Definite
Day Definite
Fuel Surcharge
A variable percentage surcharge derived from a publicly
available jet fuel index, or diesel fuel index, that is applied to
the weight charge of each shipment. For more information go
to www.dhl.co.uk/fuelsurcharge.
Variable
percentage,
updated monthly
Yes
Yes
Remote Area Service
An international remote area delivery is defined by a post code
(or town name in the absence of post code) that is determined
as difficult to serve or too distant. Applies to the destination
address for exports, the origin address for imports and both the
origin and destination addresses for Third Country shipments.
To check if Remote Area Service applies to a post code or town
name, please visit http://raslist.dhl.com.
£0.30 per kg,
subject to a
minimum charge
of £16.00
per shipment
Yes
Yes
Over Weight Piece
Any piece in a shipment that exceeds the actual weight of
70kg, at which threshold all such pieces require non-standard
procedures and resources in order to be handled.
£20.00
per shipment
Yes
Yes
Over Sized Piece
Any piece in a non-palletised shipment with a single dimension
above 120cm, or any pallet with a base length above 120cm.
£20.00
per shipment
Yes
Yes
Dangerous Goods EQ
The handling and transportation of shipments containing
Dangerous Goods in Excepted Quantities either on the DHL air
or road network or on Commercial airlines.
£27.00
per shipment
Yes
Yes
Content Approval
The costs related to obtain additional approvals from the relevant
local authorities to transport specific restricted commodities.
£13.50
per shipment
Yes
Yes
Dry Ice UN1845
The provision, handling and transportation of Dry Ice (UN1845)
used as a cooling agent for non-dangerous goods on either the
DHL air or road network or on commercial airlines. Can include
replenishment during transit.
£13.50
per shipment
Yes
Yes
Lithium Batteries
The handling and transportation of shipments containing Lithium
Ion/Metal batteries compliant with Section II of the appropriate
IATA Packing Instructions (965/966/967/968/969/970).
£9.00
per shipment
Yes
Yes
Full Dangerous Goods
The handling and transportation of substances and
commodities classified as Full Dangerous Goods either on the
DHL air or road network or on Commercial airlines. Comprises
Full IATA Dangerous Goods to the limits of ADR Limited
Quantities (LQ).
£45.00
per shipment
Yes
Yes
Biological UN3373
The handling and transportation of shipments containing
Biological substances Category B (UN3373) prepared in
accordance with IATA on either on the DHL air or road network,
or on commercial airlines.
£9.00
Yes
Yes
Some Surcharges do not apply to all products. Please contact your Account Manager or Customer Services on 0844 248 0844
Industry Solutions Rate and Transit Guide 2012
33
INDUSTRY SOLUTIONS
What other DHL services are available?
DHL BREAK BULK EXPRESS is an
international express door-to-door
delivery service for consolidated
shipments clearing customs as a
single unit, and then broken down
for delivery to multiple addresses within
a single destination country, customs
union or free trade block.
How DHL BREAK BULK EXPRESS works:
•
•
•
Your call centre agents can easily
schedule pick-ups while your customer
is still on the phone, via a fullyintegrated, customised DHL interface.
Your customers receive your own
shipper reference numbers (or Return
Materials Authorisation, RMA)
facilitating easy monitoring of every
shipment. Pick-up bookings can also be
modified as many times as necessary,
giving your service extreme flexibility
and added efficiency.
DHL Medical Express offers the inbound
and outbound transportation of timesensitive medicines, specimens and
clinical supplies – critical during the
clinical trials phase of new medications.
Furthermore, DHL Medical Express
provides dedicated transportation
services and advanced tracking
technologies for these shipments, and
pro-active location tracking by the DHL
Quality Control Centre network to
ensure ambient, chilled or frozen
shipments are constantly monitored
through to their delivery.
For more information on these services please contact your DHL Account Manager or call Customer Services on 0844 248 0844.
Additional Services
•
Shipment details are prepared
individually using the DHL EasyShip
system. All the individual Waybills
will be assigned to a single
consolidated master Waybill
As DHL picks up the shipment, all
the individual and master Waybill
numbers are sent via Electronic
Data Interchange (EasyShip system)
and are registered in our database
Once the consolidated shipment is
cleared through destination
customs, it is broken down within
the DHL gateway hub facility
Individual packages are then
injected into the destination
network and sent to the
final consignees
DHL provides an all-inclusive collect and
return solution that gives your
customers the high level of service they
expect. At the same time, you benefit
from a highly visible process that
integrates all areas of your
customer service operation.
34
GOGREEN Rate and Transit Guide 2012
GOGREEN
Our approach towards environmental protection
Growing international trade is changing the world, enhancing and enriching it, and creating jobs for billions of people. However,
economic growth can also negatively impact the environment. This growth needs to be shaped so that it’s both economically
successful and sustainable. We all have to handle our resources sparingly while preserving our means of livelihood.
As a major contributor to greenhouse gases worldwide, the logistics and transportation sector has a pivotal role to play in
creating a low-carbon economy. DHL recognises this responsibility and is committed to minimising the impact of our business on
the environment, both through the actions we are taking as an organisation to reduce our own emissions but also by offering
our customers innovative services to improve carbon efficiency.
Our programme for sustainable change
Putting GOGREEN into practice every day
With our GOGREEN environmental protection programme we
want to help bring about lasting change. And we are leading
the way. We were the first logistics company to set itself a
quantified carbon efficiency target, and we were also the first
to offer a carbon-neutral shipping service.
Even the best and most efficient technologies can only deliver
optimal performance if the people who operate them have the
right skills. Climate protection begins with each individual
and, to this end, we strive to raise our employees’ awareness
of environmental protection through training, educational
programmes and internal communications. It is our employees
that move the GOGREEN programme forward, with many
small steps taken locally contributing big improvements on a
global level.
Additional Services
Improving carbon efficiency by 30% by 2020
We have drawn up an ambitious plan: we aim to improve the
carbon efficiency of our own activities and those of our
subcontractors by 30% by 2020, compared to 2007. This
means that for every document sent, every parcel shipped,
every tonne of freight transported and every square metre of
warehouse space used, we want to reduce carbon emissions
by 30%.
To achieve our goal, we are focusing on the key areas where
we can make a difference. This ranges from local initiatives at
individual sites to reduce waste, water and energy
consumption to broader initiatives covering our entire global
network, such as investing in new generations of more
fuel-efficient aircraft that generate less nitrogen oxide. For
example, the Boeing 767 Extended Range Freighter (ERF)
aircraft we use for our transatlantic express services are
among the most efficient and environmentally friendly aircraft
in their class.
GOGREEN Rate and Transit Guide 2012
35
Our customer solutions
Aside from our own efforts to reduce emissions, we offer a range of services designed to help our customers reach their own
environmental objectives.
GOGREEN Carbon Neutral
GOGREEN Carbon Footprint
After a simple set up at the start, GOGREEN Carbon Neutral
becomes the default setting in your shipping profile. Every
shipment that you send on the account numbers you
nominate will contribute towards fighting climate change and
making your own business more carbon efficient.
A new service for 2012, GOGREEN Carbon Footprint is ideal
for customers who want to manage their own carbon
emissions. Emissions are calculated using the same method as
GOGREEN Carbon Neutral and a detailed report is provided
once each quarter, as well as annually, to provide complete
transparency over the CO2, generated from your shipping
volumes with DHL Express.
A GOGREEN Carbon Neutral shipment is the same as any
other, but we make a corresponding contribution to the
environment that neutralises its carbon dioxide emissions.
So, if your shipment is responsible for emitting 49kg of
CO2, we will offset at least this same amount by purchasing
carbon credits in a certified carbon reduction project. We only
purchase carbon credits from projects that are officially
recognised as complying with the highest international
standards, such as those run by UNFCCC, Gold Standard (GS)
or Voluntary Carbon Standards (VCS).
The price is based on a standard cost per kilo, subject to a
minimum charge per shipment.
International shipments: £0.09 per kg
Domestic shipments:
£0.02 per kg
Minimum charge:
£0.09 per shipment
GOGREEN Carbon Estimate
This service is intended for customers requiring a less detailed
calculation of emissions. GOGREEN Carbon Estimate provides
a high level calculation of emissions by applying average
carbon emission factors to a customer’s shipping data.
The result is a one-off report for a three month period in the
past and the fee for this service is £225.
Additional Services
The whole process, from a calculation of CO2 to the precise
off-setting of that CO2, is verified annually by Société Générale
de Surveillance (SGS), an independent body accredited by the
World Bank to verify greenhouse gas reduction projects.
All GOGREEN Carbon Neutral customers receive an annual
certificate that is verified by SGS, stating the total amount of
carbon dioxide offset during the year.
The annual fee for this service is £2,250.
Preparing and Booking
Your Shipment
Preparing and Booking Your Shipment Rate and Transit Guide 2012
37
PREPARING AND BOOKING YOUR SHIPMENT
Preparing your shipment
Every shipment requires a consignment note or label, known as a Waybill. This is an address and information label used to
identify your shipment, and it contains a unique tracking number that you can use to monitor the progress of your shipment.
DHL packaging
DHL Express offers its customers a range of DHL branded
packaging items. These items are available free of charge and
include document envelopes, flyer bags and small boxes.
A range of premium DHL branded packaging items is also
available, such as larger boxes and triangular tubes, and we
also offer industry-specific packaging for specialist shipping
requirements. A charge is made for these items.
To order, please contact your DHL Account Manager or
Customer Services on 0844 248 0844.
Tools for booking your shipment
Whether you send one shipment a month or thousands a day, DHL has an innovative shipping tool to save you valuable time
and improve efficiency.
DHL Online Shipping*
If you ship regularly, this internet based shipping
software is for you. The shipment processing
capabilities offered by DHL IntraShip include online
shipment preparation, booking, tracking, address and
shipment data storing. It can also produce reports to
give you visibility and control over the account.
For customers with internet access who send fewer
than 50 shipments per month. No special software
or training is required. Register online at
onlineshipping.dhl.com and you can start using
this service right away.
DHL EasyShip
DHL EasyShip is the Windows based shipment
management tool designed for DHL Express account
customers with high daily shipping volumes. It
provides quick and powerful control of your daily
shipping process.
*DHL ECONOMY SELECT customers are advised to use DHL IntraShip.
DHL Import Express Online*
Our web based service to simplify the importing process
for both you and the shipper who sends to you. This free
service is available 365 days a year to Import Express
account holders. No special software or training is
required. Register online at importexpressonline.dhl.com
and you can start using this service right away.
Preparing and Booking
Your Shipment
DHL IntraShip
Preparing and Booking
Your Shipment
Preparing and Booking Your Shipment Rate and Transit Guide 2012
39
PREPARING AND BOOKING YOUR SHIPMENT
Top 10 packaging tips
What you can’t send
DHL is committed to delivering your shipments with speed
and care. Here are some helpful packaging tips to ensure your
shipment passes smoothly and securely through our network.
DHL Express has significant experience in carrying approved
Dangerous Goods, however, certain items within DHL Express
are deemed to be Restricted or Prohibited. Please contact
your Account manager should you wish for DHL to carry any
of the items listed below:
1
If you are re-using envelopes or boxes, please
ensure that old labels and markings are removed.
2
Securely affix the Waybill to the shipment.
The Waybill can be thought of as the shipment’s
passport and it must remain attached as your
shipment travels through our network.
3
The barcode on the Waybill is scanned at
numerous points during your shipment’s journey.
Please ensure the barcode is flat and not covered
by tape, shrink wrap or strapping.
•
•
•
•
•
•
5
Place the Waybill on the side or top of your
shipment and please ensure it does not overlap
the corners or edges of boxes.
6
Use adequate protective wrapping for fragile or
delicate items and ensure they are packed as far
away as possible from the corners of boxes.
7
Ensure the box used is suitable for the weight
of the contents.
•
•
•
•
•
•
•
•
8
To prevent injury to our staff, please pay special
attention to the packaging of sharp items. There
should be no possibility of the contents piercing
the packaging.
9
Any individual pieces over 70kg should be
placed on a pallet.
10
If you are sending a multi-piece shipment,
it is not necessary to palletise the shipment
unless the individual pieces exceed 70kg.
For example, a shipment comprising four 25kg
pieces should not be placed on a pallet.
•
•
•
For international carriage there may be additional prohibited
items specified by the country of destination. DHL may at its
sole discretion refuse to carry other items not listed here.
For the most up-to-date information please contact your
DHL Account Manager or visit www.dhl.co.uk/express
for more details.
Preparing and Booking
Your Shipment
If you are using a manual Waybill, please ensure
you have provided all of the required information
and that your handwriting is legible. Use a black
ball point pen and press firmly so that all four
copies are clear.
4
Animals, fish, birds (live) (Including mammals,
reptiles, spiders, fish and birds)
Human remains or ashes
Bullion (of any precious metal) (Usually, but not
limited to gold or silver in mass e.g. gold bars
or ingots)
Cash (current legal tender) (bank notes, currency
notes and coins) Note: Negotiable instruments in
bearer form (whether “cash-like” or not)
Loose precious stones
Complete firearms, ammunition, explosives /
explosive devices
Imitation or replica firearms, ammunition,
explosives / explosive devices
Illegal goods
Antiques and works of art
Banderols / tax stickers
Cigarettes
Dangerous Goods
Firearms parts
Furs and ivory
Jewellery, watches, precious metals
(other than bullion)
Negotiable instruments in bearer form
Toy guns, air guns
40
Preparing and Booking Your Shipment Rate and Transit Guide 2012
PREPARING AND BOOKING YOUR SHIPMENT
Customs Services
We recognise that international trade can be confusing,
with vast amounts of procedures, documents and
terminology. Our customs specialists are ready to provide
advice based on decades of experience in customs
clearance procedures.
In fact, DHL Express has a dedicated Customs Department
located centrally at East Midlands Airport. From here our
experienced team is able to service all of your import,
export and customs requirements.
DHL is your best partner for all customs issues:
•
DHL Express is an Authorised Economic Operator
(AEO certified) for both customs and security
•
More than 120,000 formal import customs
declarations processed each month
•
DHL Express employs more than 100 customs
staff to handle the complexity of customs
clearance for its customers
•
We also complete over 40,000 formal export
declarations per month
Trade Automation Service
The DHL Trade Automation Service (TAS) is a free online tool
providing essential customs information to help you prepare,
plan and budget in advance. Covering all major markets and
updated daily this dynamic tool keeps you up to date with the
latest customs requirements.
Landed Costs Estimator – provides an estimate of destination
duties, taxes and local customs fees to give you a “landed
cost” at destination.
Preparing and Booking
Your Shipment
Product Compliance Check – helps ensure that your shipments
meet the rules and regulations associated with the counties
trade regulations.
Interactive Product Classification – enables you to find the
Harmonised System (HS) code for the commodities you are
shipping. The HS code is internationally accepted as the means
for classifying goods. This enables the correct customs tariffs to
be applied and will facilitate faster clearance at destination.
Comparative Services – enables you to compare sourcing
options between countries and includes comparisons of landed
costs and customs requirements in one single view.
Trade Document Library – provides information and templates
of trade documents to accompany your shipment.
Restricted Party Screening – provides information on
individuals or companies that are banned by the UN and other
International Agencies from conducting international trade.
To register, please go to http://tas.dhl.com. This web based
tool operates on Microsoft Internet Explorer 5.5 or above.
Preparing and Booking Your Shipment Rate and Transit Guide 2012
41
DHL Dangerous Goods Capabilities
There are five specific categories of dangerous goods that
have been approved for carriage to specific countries on
DHL’s Express network, these are the following:
•
•
•
•
•
Dry Ice UN1845 as a packaging supplement
Dangerous Goods in “Excepted Quantities”
Excepted Lithium ion/metal batteries
Biological Substance – Category B UN3373
Dangerous Goods in “Limited Quantities” by Road / Sea
In all cases the customer / shipper must be audited and
approved by the Restricted Commodities Group to utilise
these services. Please contact your Account Manager to
make arrangements.
It is the shipper’s responsibility to ensure all shipments
containing dangerous goods are classified, marked, labelled
and accompanied with the correct documentation in
compliance with relevant mode of transport regulations.
Day Definite
Notes
Dry Ice in compliance with IATA
Yes
Yes
Approved Destinations only
Biological Substance, Category B
in compliance with IATA
Yes
Yes
Worldwide
Dangerous Goods in Excepted Quantities in
compliance with IATA
Yes
Yes
Excepted Quantities approved destinations only
Excepted Lithium batteries in compliance
with IATA
Yes
Yes
Approved destinations only
Dangerous Goods in Limited Quantities in
compliance with ADR (by Road)
Yes
Yes
Domestically only to select postcodes. Movements outside
of UK to approved destinations only
All of the above must comply with the latest edition of the IATA Dangerous Goods by Air regulations, ADR Dangerous Goods by
Road regulations and the International Maritime Dangerous Goods Code for Sea.
Preparing and Booking
Your Shipment
Time Definite
Commodity
After Collection and Delivery
After Collection and Delivery Rate and Transit Guide 2012
43
AFTER COLLECTION AND DELIVERY
How can I track my shipment?
For your convenience, DHL offers several methods of tracking a shipment using your Waybill or shipment number.
It is recommended that the sender’s copy be kept on file until delivery is made.
Web solutions
Check your shipment status simply by entering your
Waybill number in the ‘Track your Shipment’ box on the
homepage of www.dhl.co.uk/express. Enter your
email or phone number to receive notification up until
the shipment is delivered.
If you regularly send multiple piece shipments you
may wish to sign up for Shipment Notifications.
You can receive pro-active delivery notification about
every shipment’s progress by either email or text
message. Just visit https://proview.dhl.com for
more details and to register.
Email
Send an email to [email protected] entering your
Waybill number in the subject field.
Text Messaging
Simply send a text message with your Waybill
number to 07720 334 455 – DHL will text you back
with the latest information on your shipment.
Speed Tracking (including fax back option)
Call Customer Services on 0844 248 0844 –
select Option 2 and enter the Waybill number or
Option 3 for our fax back service.
Customer Services
Call Customer Services on 0844 248 0844
After Collection and Delivery
44
After Collection and Delivery Rate and Transit Guide 2012
AFTER COLLECTION AND DELIVERY
e-Billing – safe, secure and greener invoicing
The benefits to you as a customer include:
•
•
•
•
•
Paperless Transactions: when an e-invoice has been
raised an email is sent to you with the invoice
attached as a PDF and containing the web link to the
e-Billing website where you can view and download
your invoice. There is no need for a paper invoice, saving
paper and helping the environment.
Receiving Multiple Formats: e-invoices can be
downloaded in a variety of formats including HTML,
XML, PDF (ideal for printing or sending as an
attachment) and CSV (for importing into a spreadsheet
such as Excel). This facility avoids the need to type
invoice data manually into your finance system, saving
time and eliminating errors. The Enhanced Search
Download function allows you to customise and
consolidate multiple CSV files. If you have any questions
or require additional information please contact your
Account Manager.
Online History Search: your e-invoices are online
for 12 months, so you can quickly search and find an
invoice in a matter of seconds – no more wasted time
searching through filing cabinets or chasing copies.
Register Invoice Enquiries Online: if you have a query
regarding your shipment, this can be logged online.
To do this, simply click the Query button, select the
relevant code and enter the necessary details.
Waybill Retrieval: Waybill images are available to view
online, making it easier for you to review and validate
your invoices. Simply click on the hyperlink for the
Waybill to view the image.
After Collection and Delivery
To register for e-Billing please go to
www.dhl.co.uk/ebilling
Invoice queries can be raised through e-Billing.
If you still receive paper bills and have a
query about an invoice please visit
www.dhl.co.uk/invoiceenquiries to
register your query with us online.
After Collection and Delivery Rate and Transit Guide 2012
How can I pay my invoice?
What if I have an invoice query?
We have four easy and convenient ways to pay your invoices:
You can contact us in the following ways:
Direct Debit
Letter:
Payment is collected from your bank account on or
around the 27th of each month and debited from your
account on the last working day of the month. For
further information on how to take advantage of this
payment method telephone us on 0844 248 0777
or visit www.dhl.co.uk/directdebit .
Customer Accounting
DHL International (UK) Ltd
Orbital Park
178-188 Great South West Road
Hounslow
Middlesex
TW4 6JS
Credit or Debit Card
You can settle your account using any major UK
registered Credit or Debit Card. To pay by Credit or
Debit Card, please call 0844 248 0777.
At the bank
Using the payment slip on the invoice. Please confirm
that the bank has entered the invoice number and
account number in their system, to ensure that DHL
can match your payment to the invoice. Please allow
4 working days for receipt of payment.
Telephone:
0844 248 0777
Fax:
020 8831 5399
Online:
www.dhl.co.uk/invoiceenquiries
For Duty and VAT enquiries:
The IBAN code is: GB71 MIDL 40021321096222
and the Swift Code/BIC Number is: MIDL GB 2105Y.
Online www.dhl.co.uk/duties
BACS
The best way to raise an invoice query is through
e-Billing (if registered)
Please remit to sort code 40-02-13, and account
number 21096222 – ensuring you quote your
DHL Account Number in the reference field.
Remittances should be sent via email to
[email protected], faxed to
020 8831 5399 or posted to the following address:
Customer Accounting, DHL International (UK) Ltd,
Orbital Park, 178-188 Great South West Road,
Hounslow, Middlesex TW4 6JS.
45
e-Billing:
After Collection and Delivery
NOTES
CONTACT US
Web
www.dhl.co.uk/express
DHL UK Same Day Services
0844 248 0999
DHL International Same Day Services
0844 248 0505
DHL International Services:
DHL EXPRESS 9:00
DHL EXPRESS 12:00
DHL EXPRESS WORLDWIDE
DHL DOMESTIC EXPRESS
DHL ECONOMY SELECT
DHL GLOBALMAIL BUSINESS
0844 248 0844
Invoice Enquiries
0844 248 0777
For more information please contact your DHL Account
Manager or the relevant Customer Service team.
DHL International (UK) Limited,
178-188 Great South West Road
Hounslow, Middlesex TW4 6JS
www.dhl.co.uk/express
Valid from: 01/2012
Registration No: 1184988
This publication is printed on paper
from sustainable sources.