WELCOME TO PEOPLE’S HEALTHCARE PROVIDERS
01
Entering the medical and wellness industry at management level,
PHP aims to restore faith in healthcare providers by restoring
confidence and proving integrity.
The company’s team has a single, simple focus: to address
primary healthcare needs. Their approach is one that is allencompassing, embodying every aspect that affects medical care
in South Africa on a daily basis.
All business will be based on sound business models, with a
further commitment to preventative health education.
PHP is privileged to have a wealth of financial resources,
collective knowledge and management experience to not only
meet the objectives outlined by their clients, but to exceed them.
Driven by the passion and determination to take better care of
South Africa’s people, they will continuously break new ground
and deliver service models that realise the immediate and future
requirements of all members of society.
“WHEREVER THE ART
OF MEDICINE IS LOVED,
THERE IS ALSO A LOVE
OF HUMANITY.”
HIPPOCRATES
“DECLARE THE
PAST, DIAGNOSE
THE PRESENT AND
FORETELL THE
FUTURE.”
HIPPOCRATES
02
GETTING TO KNOW US
In recent history, South Africa has undergone significant social and economic transformations that have
positively impacted on the medical care offering within the secondary and tertiary healthcare systems.
During the past 20 years of democracy, both primary and occupational healthcare needs have increased,
causing secondary healthcare facilities, such as hospitals, to be overburdened with primary healthcare
patients. The need has therefore arisen for sustainable, accessible and comprehensive primary healthcare
facilities and care.
PHP focuses on delivering these needs. Working in close collaboration with an extensive team of multidisciplinary professionals, we offer a holistic range of services, targeted at ensuring professional care and
education to patients seeking primary healthcare services. And in so doing, we are able to alleviate the
pressure on government and privately funded secondary healthcare facilities.
03
“IT IS VERY
EXPENSIVE
TO GIVE BAD
MEDICAL CARE
MEET THE MANAGEMENT TEAM
TO POOR
PEOPLE IN A
RICH COUNTRY.”
PAUL FARMER
MICHAEL BOETTCHER
PRESIDENT
A businessman and entrepreneur with vested interests across the globe, Michael Boettcher has an
exceptional track record for starting new companies and turning troubled businesses into success stories.
A master at applying strong management principles, he identified the opportunity to effectively structure
and organise the South African medical care industry, as well as build teams of committed personnel with
endless opportunities to grow in their respective positions.
DRIES PETZER MANAGING DIRECTOR
Having commenced his career in the hospitality industry, Dries ventured into Security and Surveillance
Services, providing protection to large, international role players within the hospitality industry in Russia.
There, he acquired the position of Executive Director of Surveillance at Storm International BV, where he
managed a group portfolio of several casinos across various countries.
Returning to South Africa in 2010, Dries opened a dynamic company that focused on specialised security and
monitoring services. He later expanded his business horizons and entered the healthcare arena.
Joined by a team of healthcare professionals and esteemed business partners, he is proud to be part of
People’s Healthcare Providers.
BURLETT TERBLANCHE
CHIEF OPERATING OFFICER
Having qualified as a Registered Nurse, Burlett spent 6 years working in the hospital environment, after
which she moved into Primary Healthcare, Occupational Healthcare and Wellness Management within the
private sector.
Burlett has gained over a decades worth of invaluable insight and experience in this field. Her career has
progressed from unit manager to member of the Executive Team of the company. Earning her place as Chief
Operating Officer, she has been applauded for successfully managing and controlling several large accounts
within the private sector.
Burlett joined PHP during the founding stages as a shareholder and director.
ANDISWA PETUNIA LEFAKANE
EXECUTIVE DIRECTOR
Andiswa joins our team representing her Company consisting of 7 Black Business Women shareholders. She
is qualified in the field of Employee Assistance Programmes (EAP), Change Management and Organisational
Culture and joins us from Transnet Capital Projects (TCP) in Johannesburg, Gauteng. She is also Chairman
of the Egoli Branch of the Employee Assistance Program Association of South Africa (EAPA-SA) and a former
Executive Committee Member of the TCP Board.
Andiswa is a qualified Social Worker. During her tenure in this role, Andiswa worked for the former KwaNdebele government and the National Institute for Crime & Rehabilitation of Offenders (NICRO).
She is a qualified coach and is currently enrolled part-time of a Master’s degree in EAP with the University
of Pretoria.
DR JENNIFER FRANKEL PRINCIPAL MEDICAL OFFICER
As majority partner for a Trauma and Emergency Unit, Jennifer has extensive training in the medical field
which includes Emergency Care, Advanced Life Support, Cardian Life Support as well as experience as a
flight Doctor. Besides Jennifer’s strong medical training, she is an astute business woman and has spent
some time lecturing to Interns, Medical Officers and Registrars at the University of Johannesburg and
Baragwaneth Hospital.
Jennifer is well experience in the field of Primary Healthcare including HIV Management, Family Medicine
and Workplace Wellness Programs. Unselfish of her skills, Jennifer also finds the time for volunteer work
where she treats abandoned and abused babies and children and falls in with the response teams.
Jennifer joins PHP to head up with the SwiftCare Unit which will be launched in the latter part of 2015.
OUR VISION
We believe that each person owns the human right
to professional and affordable healthcare. Our
vision is to offer such healthcare to all members
of society regardless of their social standing, race,
gender or beliefs.
We believe that each person owns the right of
access to healthcare that will improve not only his/
her physical health but also his/her psychological
health. Through our holistic offering, we aim to
ensure sustainable health education, care and
management to all patients – healthy or sick.
04
We believe in our product, our business model and
our team. Our vision will remain to be the offering
of secure health services to both the private and
government sector. And we will achieve this through
focus, integrity and continuous improvement of our
services.
“LET US BE THE ONES
TO SAY WE ARE NOT
SATISFIED THAT YOUR
PLACE OF BIRTH
DETERMINES YOUR
RIGHT FOR LIFE.”
BRAD PITT
MISSION STATEMENT
We will strive to deliver affordable, quality medical
healthcare on a day-to-day basis to all South
Africans. We promise to offer our clients the best
possible service, at all times without compromising
price or quality. We believe in empowerment and
are committed to empowering our staff through
extensive rewards and recognition programmes.
05
OUR VALUES
INTEGRITY
• Honest healthcare at your finger tips.
• Product and service delivery promises are
kept at all times.
PROFESSIONALISM
• Qualified medical personnel conducting their
duties in a professional and skillful manner.
• All patients have the right to a trusted
relationship with their healthcare workers.
Professional care with a difference is our
objective, every day, all day.
SUSTAINABILITY
• Healthcare initiatives that are not only sustainable, but that will empower each patient
to take charge of his/her health status.
• Sound business management.
• Corporate governance exercised.
EQUALITY
• We believe all patients have the same right of
access to affordable, quality healthcare.
06
0
SERVICES OFFERED
PRIMARY HEALTHCARE SERVICES
WHAT IS PRIMARY HEALTHCARE?
Primary healthcare is the first line of medical care that is accessed by
patients seeking healthcare. Primary healthcare is rendered in many
settings ranging from private clinics to provincial and government clinic
facilities. The main objective of PHP’s Primary Healthcare Services is the
early detection of illnesses and the immediate and effective treatment
thereof. Patient education and health awareness forms an integral part of
primary healthcare.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Onsite clinics within the workplace.
Primary healthcare clinics accessible to the public and private sector
– “My Health Clinics”
General health education.
Specialised health education.
Treatment of general primary healthcare illnesses within the clinic
facility based on the unique offering and drug formulary.
Contraceptives.
Preventative care.
Diagnostics and disease identification.
Treatment and monitoring of acute and chronic illnesses within the
primary healthcare environment.
Referral to secondary healthcare services and tertiary healthcare
services.
Continuous offering of primary healthcare medications within the
scope of this discipline of healthcare.
Chronic disease management and treatment.
Wound care.
Home nursing services.
Physiotherapy.
Chiropractor Services.
Sports Medicine.
Ante Natal and Post Natal Services.
Baby Immunization Clinic.
Stress Assessment and Management Clinic.
Basic Optometry.
Basic Dentistry.
Ultrasounds.
Travel Medicine Clinic.
Speech Therapy.
Drug Testing.
6
07
OCCUPATIONAL HEALTHCARE SERVICES
•
•
•
•
•
•
•
•
•
•
Conducting occupational medical examinations
based on legislative requirements within South
Africa including the following:
• Pre-employment medicals.
• Periodic medicals.
• Exit medicals.
Design and implementation of client specific
occupational healthcare systems and services.
Medical examinations include the following:
• Medical questionnaire and history taking.
• Physical examination.
• Urine testing.
• Glucose testing.
• Cholesterol testing.
• Height and weight measuring.
• Vision screening.
• Audio testing.
• Drug testing, if required.
• Spirometry Tests and Lung Function Tests.
Health risk assessments.
Medical surveillance and biological monitoring.
Executive medicals.
Mobile occupational health services.
Reporting and provision of fitness certificates.
Assistance with measures required based on
outcome of medical examinations, fitness profiles
and health risk assessments of employees to ensure
business sustainability of each client.
X-Rays and pathology tests not included – these
diagnostic tests will be conducted upon approval of
the client based on a separate costing.
INJURIES ON DUTY (IOD) MANAGEMENT
•
•
•
•
Treatment of IOD’s in the workplace where onsite
clinics are in place.
Assistance with the administration of IOD claims
with the Department of Labour (Workman’s
Compensation Claims).
Assistance with follow-up appointments of staff who
suffered an IOD.
Assistance with follow-up on claims submitted.
HUMAN RESOURSE ASSISTANCE
•
•
•
•
•
Assistance with health assessments when medical
incapacity is considered.
Advisory assistance with cases where health matters
influence employees’ work performance.
Sick note verification.
Physical and emotional support for all employees
diagnosed with chronic diseases or long-term
illnesses within the workplace.
Rendering assistance with the implementation of
new health or wellness initiatives by the employer.
08
SERVICES OFFERED
WELLNESS PROGRAMME MANAGEMENT
WHAT IS WELLNESS MANAGEMENT?
Wellness management is the ongoing improvement of the general well being of
an individual. This is achieved through various initiatives that are aligned with
relevant and current healthcare information, disease data and general healthcare
initiatives within the scope of reference of the individual.
The main objective of the wellness programme is two-pronged:
1. The improvement of the individual’s health and;
2. The well being and the reduction in absenteeism rates for the employer as a
direct result of healthier employees.
PHP OFFERS:
•
•
•
•
•
•
Establishment and implementation of a wellness programme customised to
each client.
Strategic wellness programme designed in conjunction with the client.
Implementation of ongoing and sustainable wellness initiatives within
the workplace.
Management of all wellness programme initiatives on a continuous basis, in
close collaboration with the clinic facilities in place.
Reporting and data collection of all wellness initiatives and drives.
Ensuring measurable synergy between primary healthcare, occupational
healthcare, Employee Assistance Programmes (EAP) and wellness
programmes to create and maintain a holistic employee health programme
within the workplace.
“THE ART IS LONG; LIFE
IS SHORT, OPPORTUNITY
FLEETING, EXPERIMENT
DANGEROUS, JUDGMENT
DIFFICULT.” HIPPOCRATES
8
WELLNESS DAY FACILITATION
•
•
•
•
•
•
•
The product range varies from basic wellness day interventions to extensive wellness events within
the workplace.
Services include the awareness and marketing of the event within the workplace prior to the event.
Posters and flyers are offered to ensure a good attendance and uptake on the day of the event.
Assistance with budget planning for the event.
PHP will take care of all logistical arrangements on wellness days.
All necessary medical equipment and consumable stock will be provided including the removal of
medical waste.
PHP may provide branded promotional gifts as incentive schemes to ensure maximum attendance.
Our services include the following:
• Venue preparation.
• Entertainment on request.
• Booking and arrangements with external health service providers such as medical aids, fitness
gyms and nutritionists.
• Testing on the day:
• Blood pressure testing.
• Glucose testing.
• Cholesterol testing.
• Eye testing.
• Body Mass Index (BMI).
• General health education and examinations.
• Voluntary HIV testing and counselling:
• Pre-test counselling.
• Testing.
• Post-test counselling.
• Referral for further investigation when required.
STANDARD WELLNESS DAY REPORTS WILL INCLUDE THE FOLLOWING:
Statistics addressing attendance and results of the day:
• Number of employees who attended the event.
• Statistics addressing health concerns.
• Reporting on referrals made for such employees to seek additional diagnostic testing and
possible treatment.
• Advisory comments for the use of the employer.
09
SERVICES OFFERED
HIV MANAGEMENT
HIV Management is a discipline within the healthcare arena that is not only vast, but complex. HIV Management Systems
fail due to many contributing factors. Successful management systems have proven to reach the main objectives of health
education, health improvement initiatives and effective affordable access to treatment for patients who are infected with the
virus. Though the implementation of a comprehensive system within the workplace that is affordable to the employer as well
as the employee, the company’s objective is to ensure that employees remain healthy and are able to work for as long as
possible while being infected.
•
•
•
•
•
•
•
Disease education based on relevant and current information available (HIV Workshops).
Health education campaigns addressing HIV/AIDS without excluding associated health matters
such as sexual health, general health matters associated with HIV/AIDS, Sexually Transmitted
Diseases, prevention, transmission and treatment.
Implementation of wellness committees within the workplace.
Implementation of support systems within the workplace such as Peer Education Programmes.
Testing within our system for HIV:
• Pre-test counselling.
• Voluntary counselling and testing.
• Blanket screening/prevalence testing.
• Post-test counselling.
• Voluntary counselling and testing campaigns within the work place.
• Continuous testing available within the clinic facilities at all times.
Post-test support and care:
• Counselling services.
• Help line services.
• Online information services.
• Referral and support services.
Continuous awareness and follow-up systems:
• Monthly educational initiatives (posters, intranet newsletters, online advice and information,
leaflets, educational pocket books).
• Onsite counselling services.
• Off-site referral network.
DISEASE MONITORING AND TREATMENT:
•
•
•
•
•
•
Diagnostic and disease management pathology testing including but not limited to CD 4 Counts, Viral
Loads and Liver Function Tests, ultrasound and X-ray facilities.
Multi-disciplinary team approach and treatment regime.
Anti-retroviral Treatment based on the current successful protocols within the country.
Treatment of opportunistic diseases within the primary healthcare offering.
Preventative care and treatment.
Continuous, personalised care for each individual including psychological care.
10
SERVICES OFFERED
EAP – EMPLOYEE ASSISTANCE PROGRAMME
PHP offers an extensive counselling service that addresses
ongoing and acute/trauma cases. A team of qualified counsellors
and psychologists are available 24 hours a day, 7 days a week.
Services are rendered through a counselling line as well as
personal counselling sessions based on an appointment system.
Counselling services include:
•
•
•
•
•
•
Trauma counselling.
General counselling for depression, stress, anxiety etc.
Life skill counselling.
Crisis management.
Conflict management counselling.
Financial management advice.
0
MOBILE SERVICES
PHP offers a range of services in the form of mobile clinics. The key objective is
to reach individuals that require access to the healthcare system. Mobile services
are beneficial to business entities including Occupational Health Services, Primary
Health Care and X-ray facilities.
MOBILE SERVICES:
•
•
•
•
•
•
Occupational Health Services.
X-ray and Ultrasound Facilities.
Primary Health Care Services.
Dentistry and Optometry.
HIV Management Services.
Training Facility and Services.
OTHER SERVICES OFFERED:
•
•
•
•
•
•
•
11
My Health Clinics.
Funeral Plan.
Hospital Plan.
Loyalty programme.
Doctors on call.
Nurses on call .
Mobile apps for medical info/advice online via cell phones.
MY HEALTH
12
“MY HEALTH” is a product offered by PHP to the public and private
entities. This product offers services for a monthly fee for services
rendered within the clinic facilities. “My Health” is not medical
insurance or a medical aid scheme. It is based on services rendered
for a set fee paid by the member or company on a monthly basis.
Services offered for the set fee is as follows:
• Primary Healthcare.
• Occupational Healthcare.
• Chronic Disease Management & Treatment based on our
unique medication formulary.
• HIV Management.
• Physiotherapy.
• Chiropractor Services.
• Sports Medicine.
• Ante Natal and Post Natal Services.
• Baby Immunisation Clinic.
• Stress Assessment and Management Clinic.
• Basic Optometry.
• Basic Dentistry.
• X-Rays and Ultrasounds.
• Travel Medicine Clinic.
• Speech Therapy.
• Drug Testing.
• Nurses on call.
TRAINING
13
People’s Healthcare Providers focuses on addressing
First Aid, Basic Fire Fighting, Health and Safety
Representative training and education that aligns with
various HIV Workshops and Wellness programmes in an
ever changing competitive market. Through commercial
education and training we allow intelligent systems that
are interactive and self-improving, object based learning
materials that support efficient education.
Above all, Quality and excellence in the provision of
solutions in the fields of learning, economic, technology
and natural interventions is relevant to strategic
business objectives. Business Intelligence and Training
of a high standards are our concern to ensure that
people, communities and organizations can determine
their own economic, social and intellectual well being.
Through contracting some of the best specialists in their
respective fields, we market effective training courses
that are interactive, self-improving and above all,
designed to give you, your employees and your company
that extra edge when it comes to competing in today’s
marketplace.
TRAINING
PHP’s training facility is located at 100 Elizabeth Road, Elridge Office Park, Lower Level, Block D, Boksburg 1459.
The training facility is situated near all major routes and highways, which allows for easy access in addition to
ample, safe and secure parking.
The training facility can accommodate up to 40 people. Professional catering is available with indoor and outdoor
pause areas during breaks. Tea, coffee and soft drinks are available throughout the duration of scheduled courses.
Various menus are on offer, from sandwich platters to three course meals. PHP provides the following equipment
for training:
• Data Projector
• Flip Charts
• White Boards
• Sufficient tables and chairs to accommodate various seating styles such as cinema, boardroom and U-Shape
seating.
PHP has professional suppliers on board to offer any additional AV equipment or specific items the client may
require.
•
•
•
•
•
Training may take place on the client’s premises or at our training facility.
Training courses are accredited with the relevant SETAS.
Facilitators are qualified and experienced in the subject matters.
Training material and equipment is provided for by PHP.
PHP has partnered with qualified accredited assessors, facilitators and moderators to provide training of a
very high standard.
“HEALTHY CITIZENS ARE
THE GREATEST ASSET ANY
COUNTRY CAN HAVE.”
WINSTON S CHURCHILL
COURSES
14
PHP offers training courses presented by accredited
facilitators, assessors and moderators. Listed below are
some examples of PHP’s training courses:
HEALTH
•
•
•
•
•
First Aid Level 1
First Aid Level 2
First Aid Level 3
Paediatric First Aid
HIV Workshops
SAFETY AND SECURITY
•
Health & Safety Representative
•
Fire fighting
•
Provide Security Response Services
•
Training of Security Personnel
•
Handling of weapons (various)
•
Deal with armed robbery incidents
•
Surveillance and monitoring of premises
GENERAL
•
Project Management
•
Risk Management
•
Stress Management
•
Supervisory Management
•
Time Management
•
Operations Management
•
Performance Management
•
Telephone Skills
•
Telephone Etiquette
•
Computer Skills
PHP offers over 100 accredited courses. Contact us for a
complete list of our accredited courses or visit our website.
HEAD OFFICE
100 Elizabeth Rd, Elridge Office Park
Lower Level, Block D
Boksburg, 1459
POSTAL ADDRESS
PO Box 13822, Northmead, Benoni,1511
T
F
E
+27 11 916 7940
+27 86 628 3349
[email protected]
www.phcp.co.za
peopleshealthcareproviders
@phpwellness