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Challenge:
•
The Durham Diocesan Board
of Finance and Religious
Resources Centre wanted to
relocate two disparate sites
(Auckland Castle and Carter
House) and consolidate their
logistical operations into
one central headquarters
Solution:
•
ShoreTel’s Unified
Communications (UC) platform
•
ShoreTel Director
•
ShoreTel Communicator
•
SIParator
Benefits:
•
Ability to retain existing,
geographic numbers
•
Easy to administer, manage
and use
•
SIP connectivity ensures
enhanced business continuity
•
Reduced carbon footprint:
powerful collaboration
applications
Pivotal Networks and ShoreTel successfully
relocate the sites to new HQ
Background
The Diocese of Durham was originally located over
two sites: Auckland Castle and Carter House in
Durham.
integration to the ShoreTel solution, to create a
fully integrated conference service on the calendar,
which also allows desktop sharing.
Positive results
A variety of legacy telephone systems and services
needed to be consolidated and upgraded. The
Diocese issued an Invitation to Tender (ITT) and
Pivotal Networks was chosen as the preferred
supplier.
As with any relocation, there were some challenges
at the outset but Pivotal Networks provided
excellent project support, resolving issues in a
timely and efficient manner.
The Diocese of Durham moved into a new, purposebuilt headquarters, Cuthbert House, which provides
a central location for all Diocesan activities, further
strengthening the support of mission across the
diocese. Cuthbert House also hosts a wide variety
of meetings and training events.
”It’s great to have all elements of the Diocese under
one roof, where parishes and our partners can
collaborate, however and whenever they want.”
Office relocation: main objectives
The Diocese of Durham was well-established in its
former locations so one of its main priorities was
to keep the same geographic telephone numbers.
The deployment of SIP connectivity enabled them
to retain all of their existing numbers, as well as
offering free local, national and mobile calls.
A ShoreTel SBE 100 UC platform was installed, with
IP handsets and mobile twinning for all extensions.
A full IP LAN network was also implemented, along
with Wi-Fi connectivity.
Instant Messaging (IM) on the desktop has the
potential to hugely reduce the volume of emails.
The less formal nature of IM means that people
respond more quickly and don’t have to manage
huge volumes of email communication. The Diocese
will also benefit from the potential for Office 365
Paul Stringer, Administrative Secretary for the
Diocese of Durham, said:
Tony Patterson, Business Development Manager for
Pivotal Networks, added:
“The ShoreTel solution really is ‘brilliantly simple’.
A major benefit of the UC solution is that the
Diocese of Durham has invested in a platform
with the lowest Total Cost of Ownership and
collaboration tools to improve efficiency and
communications for all users. The introduction of
SIP technology has allowed flexibility, scalability
and business continuity options.”
Next steps?
The Diocese of Durham has subscribed to a
bespoke managed support contract with Pivotal
Networks, so all of its support is taken care of. The
Diocese is considering expanding access for remote
users: the beauty of the ShoreTel UC platform is
that it is modular and very flexible, so it can be
expanded as and when required.
ShoreTel’s award-winning on-premises IP-PBX solution and cloudbased hosted phone system eliminate complexity and improve
productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones,
application integration, collaboration tools, mobility, and contact center applications enable users to communicate and
collaborate no matter the time, place or device, with minimal demand on IT resources.
1874:
1996:
ALEXANDER
GRAHAM BELL
created the Telephone
2007:
SHORETEL was founded
from a clean sheet of paper
ShoreTel was listed on
the NASDAQ - No debt
& positive cash flow
FACT: SHORETEL IS THE FASTEST GROWING ALL IP SOLUTIONS PROVIDER
– SYNERGY RESEARCH DATA
2013:
2010:
2012:
ShoreTel acquired M5
FOR $146 MILLION
and began developing
its Cloud Solution
ShoreTel released
THE DOCK
ShoreTel acquired mobility
provider AGITO FOR $11.4
MILLION - and ShoreTel
Mobility & BYOD was born. A
platform that is PBX agnostic
“When I first saw the ShoreTel docking station I was blown away by the thought of having my information management tool and my
communications tool in one. This new way of working is the new paradigm for today’s effective information worker. I remember 15 years ago
talking about the concept of employees being able to take their communications command center with them and have a true virtual office.”
MARK LENCIONI, SENIOR MANAGER IS ENGINEERING AT BROWN AND CALDWELL
2015:
2014:
ShoreTel released CLOUD
SOLUTION IN THE US SaaS-Hybrid Cloud Unified
Communications on Demand ( 142,000 seats end of 2014)
ShoreTel released Cloud in EMEA
Everyone talks about Hybrid as a strategy, but ShoreTel’
strategy is “Choice and Flexibility’’. We will be the only
communications organisation to have a single user GUI
irrespective of system use, CPE or Cloud. No one else has this
other than those whom virtualise their existing CPE, which is
not really cloud.
2014:
SHORETEL 14.2 allows companies
of all sizes to deploy in a virtualised
environment. Customers can mix and
match hardware and virtual
appliances for highest reliability and
scalability and lowest cost
“SHORETEL IS STRAIGHTFORWARD TO USE FOR BOTH USERS AND FOR TELECOM
STAFF. WE HAD PAYBACK ON THE SHORETEL SYSTEM THE DAY WE MOVED IN.”
– DON MCGILL. CNET
3 IMPORTANT UC TRENDS IN 2015
HOSTED UNIFIED
COMMUNICATIONS
According to Infonetics
Research hosted PBX and UC
services have grown around
15 per cent in 2014, and are
set to reach $12 billion and
62.6 million seats by 2018
FLEXIBLE WORKING
BYOD
A recent study by Citrix and the Centre for Economics
and Business Research (CEBR) found that better
utilization of flexible working practices could boost the
UK economy by up to £90 billion, by improving
employee productivity, allowing parents and carers to
rejoin the workforce, and taking commuting costs and
time into account.
with 15 per cent of workers
admitting to not telling their
boss that they use their own
device at work, 2015 will
increasingly see IT
departments embrace BYOD
ARRANGE A DEMONSTRATION
CALL US NOWAND
ON:SEE WHY
COMPANIES CHOOSE SHORETEL TO DELIVER THEIR
UC SOLUTIONS – CALL 01344 208 848
0191 250 3120