MSI MG - PDL Management Suite Operations Screenshots 7950000331801151404146262 1 3 2 4 Fig. 1 – Investor Partition Overview & Date Range Selection The Partition Overview provides a general insight over a particular investment converted into customer loans. The top bar [1] contains date range and partition selection. Loan List [2] shows all the loans that were generated in selected period and within selected partition. Result Summary [3] presents overall performance, and the Lead Breakdown [4] groups all the leads which were used to originate those selected loans into four groups: Profitable, Neutral, Ghost (First Time Default with no collection) and Return (loans with last ACH request returned). 7950000331801151404146262 1 1 2 2 3 4 Fig. 2 – Smart Search Since the Overview is used by the Customer Service agents, it provides a Smart Search window [1], to easily find the customer with whom the Agent is interacting. Our system will look for customers and loans having the search term as one of their properties (Name, Address, Employer, Loan No., etc.). As you can see, the Result Summary section [2] would always show statistics representing the actual search results, which makes it a very useful statistical tool. 7950000331801151404146262 1 2 3 Fig. 3 – Loan Details Every loan in the Mg system has all its information stored centrally. Once a Loan Details view is brought up, you can review the general data of this loan [1], as well as the loan account statement [2] (all the charges and credits made to the loan account, similar to a credit card statement), and the ACH log [3], which lists all the banking operations performed on this loan – as well as their current status. 7950000331801151404146262 1 Fig. 4 – Customer Information Similar to Loan Details, Mg can easily display all the data stored on file of a particular customer [1]. This includes information coming from the original lead, as well as CSR questionnaire, basic contact information, agents notes, street view, etc. 7950000331801151404146262 1 2 3 Fig. 5 – E-SIG Procedure The first step of customer verification is getting them to sign an electronic loan agreement (E-Sig). A designated agent can easily get in touch with that potential customer, using integrated voip controls [1]. Depending on lead campaign, It is also possible for the lead to be automatically assigned to an agent by the predictive dialer. The customer can easily review and sign the agreement using a personalized URL [2], which can be easily e-mail to them by an agent. During each step of the verification, agents can leave personal notes related to a particular lead, which will be available for their colleagues later on in the process. 7950000331801151404146262 1 2 3 Fig. 6 – CSR – Bank Statement Underwriting A major step in the CSR process is the bank statement review. Customer can access our web account access utility using the same URL they used earlier on for E-Signature. Once completed, it provides the underwriting agent with customer’s account overview [2], as well as detailed statement. This allows our agents to easily confirm customer’s declared income and other commitments. Once the agent selects lead’s wage direct debits, Mg will automatically calculate the loan amount, for which this particular customer can be approved. It is then down to the customer to either accept or reject this offer. 7950000331801151404146262 1 2 3 4 Fig. 7 – Manager Review The final step of CSR procedure is the manual review by the floor manager on duty. Manager will see all the steps performed by an agent, who authorized the loan, as well as some extra Lead Information [1] and the signed Electronic Agreement [2]. Manager can also listen to all the phone conversations [3] made with this customer by any of the agents who participated in the procedure. Finally, manager can either reject the loan, or approve it and send it directly to funding. 7950000331801151404146262 1 2 3 Fig. 8 – NSF Call One of the procedures handled by Collections department is an NSF call. It is triggered by a returned ACH request, and put by our integrated dialer to the top of call queue, to make sure it’s always handled with utmost priority. An agent performing the NSF procedure will immediately see the ACH request that was rejected [1]. Since the most popular reason for NSFs is changing of the bank account by the customer, Mg provides an easy way for agents to update that information [2]. They can also make individual arrangements with customers [3], in order to convince them to sort out their outstanding debt. 7950000331801151404146262 1 2 Fig. 9 – CC Terminal Another unique tool available for Mg collections agents is the integrated Credit Card terminal. Once entered into the system, Mg will save CC details for future use [1]. This includes recurring arrangements, as well as individual charges authorized by agents with customer on the phone. This feature is accessible from all types of Operation Calls - in this case it is presented as part of a Courtesy Call [2]. 7950000331801151404146262
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