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Sky Talk 24/7
Tariff Guide
Prices effective from 04th July 2014
Sky Talk is Sky’s home telephony service.
Sky Talk Tariff Guide
This Tariff Guide allows Sky Talk 24/7 customers to find the rates for all call destinations quickly and easily and outlines certain
features of the service. Customers of other tariffs should call 03442 410 499 for details of their rates.
If you have any further questions, please call us on 03442 410 499 for more information.
Package Overview (including UK call rates)
Package
Monthly fee
Sky Talk 24/7
Free
Sky Talk 24/7 with
International
UK1 Daytime
Mon-Fri
6am to 6pm
UK1 Evening
Mon-Fri after
6pm and
before 6am
Unlimited
UK1 Weekend
all day
Sat and Sun
Unlimited
UK Mobile
From 7p per minute
–
7p per minute
Unlimited calls to 53 popular
destinations3
Unlimited
£5
International
A 7p connection fee applies to all calls
1. UK calls are to 01, 02, 03 & 0870 numbers only (excludes calls to Channel Islands, indirect and dial-up Internet access numbers and 070 numbers). Max price for other 08 numbers is 10ppm with
a max connection fee of 10p. Max price for 070 numbers is 48ppm, with a max connection fee of 50p. Full tariff details at Sky.com/callpricing. ‘Free’ and ‘unlimited’ calls subject to Acceptable Use
Policy. See Sky.com/skytalk
2. Unlimited international landline calls to Andorra, Argentina, Australia, Austria, Azores, Bahamas*, Bangladesh*, Belgium, Brunei Darussalam, Canada*, Chile, China, Croatia, Cyprus (inc. North
Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong*, Hungary, Iceland, India*, Ireland (Republic of), Israel, Italy (inc. Vatican City), Japan, Korea Republic
(South), Luxembourg, Madeira, Malaysia, Netherlands, New Zealand (inc. Chatham Islands), Norway, Pakistan*, Poland, Portugal, Puerto Rico*, San Marino, Singapore, Slovak Republic, Slovenia, Spain
(inc. Balearic Islands), Sweden, Switzerland, Taiwan, Thailand, USA*, Virgin Islands (US)*, and Zambia.
* includes calls to mobiles
Sky Talk Line Rental
Sky Talk customers can also get line rental for £14.50 per month. This means that you’ll only receive one bill for all of
your telephone charges. Plus there are a number of free and paid for Call Features that you can choose to subscribe
to.
Call Features
Product
Description
Price
141 – Withhold Number
No Extra Charge
1471 – Play Last Caller’s Number
Dial 141 before your call to hide your number from the person you’re calling.
If you have Number Withheld on all calls, dial 1470 to override and send your
number.
Call 1471 to discover who phoned you last.
1471 – Return Call
Press 3 to return the call.
17.7p per use
1571 – Erase Last Caller's Number
Call 1475 to remove the latest caller from your 1471 list.
No Extra Charge
Always Withhold Number
Your number is never shown when you make a call.
No Extra Charge (on request)
1571 – Voicemail
Callers can leave you a message if you don’t answer or if your line is engaged.
No Extra Charge (on request)
1571 – Return Call
17.7p per use
Caller Display
Press 0 to return the call.
See who’s calling before you answer. If a number’s in your phonebook you’ll
even see the name.
Anonymous Caller Reject
Reject calls from people who withhold their number.
£4.00 per month
Call Diversion
£2.50 per month
Call Waiting
Divert your calls to another landline or mobile number so you never miss a call.**
Shows if you have a second call and lets you put your current call on hold while
you take another.
Last Caller Barring
Bar incoming calls from the last number. Block up to 10 numbers in your phone.
£3.35 per month
1470 – Override Withhold Number
Reminder Call
Ring Back*
Three-Way Calling
Voicemail Plus
No Extra Charge
No Extra Charge (on request)
£2.50 per month
Set up an incoming call to remind yourself about birthdays, appointments, and
£2.50 per month or 38.5p per use
meetings.
If a number’s engaged, request a ring back and you’ll be called when the
£2.50 per month or 38.5p per use
number becomes free.
Enables a three-way call to be established.
Send text messages from a text enabled telephone – limited to fixed or mobile
numbers in the UK. Caller Display required.
Includes SMS alerts to mobiles for voicemail and other services.
Text*
No Extra Charge
Lets you record a personal greeting, store 30 messages and access your
messages from any phone.
£2.50 per month or 69p per use
10.5p per use
£2.50 per month
*May not be available in some areas.
**The diverted part of the call is charged to the Sky Talk customer at the standard Sky Talk rate depending on the type of phone the call is diverted to, e.g. mobile. The person calling is charged for a standard UK landline call and will be
charged as normal by their calls provider.
Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Talk Line Rental. Sky Talk is only available to customers paying by Direct Debit/ continuous card mandate. Calls packages
not available to BT line rental customers with BT Basic or if outgoing calls are barred. Sky compatible BT line required for Sky Talk line rental. Codes of Practice can be found at sky.com/skytalk. Calls to Sky 0844 numbers are inclusive
for Sky Talk Weekends, Freetime and Anytime customers at all times. Calls from other providers may vary. Calls to Sky Contact Centres are free for Sky Talk Customers. If you are not with Sky talk, calls to 03 numbers cost the same as
calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply and vary by provider
Sky Talk
2
Sky Talk Tariff Guide
Call Charge Details
118SKY (118759) – Sky Talk directory enquiry service
Sky Talk customers automatically receive a 25% discount on the standard price of Sky's directory service every time
they call 118SKY from their Sky Talk landline. Just dial 118SKY (118759) to find the number you are looking for. Calls to
118SKY cost 36.75p per minute (plus a 74.25p connection charge) for Sky Talk customers calling from their Sky Talk
landline. Calls from other providers may vary. To find out more call Sky Talk Customer Services on 08442 41 41 41.
Time-bands
Calls to UK mobiles and local NTS (0845 numbers) fall within one of two time-bands:
• Daytime – Monday to Sunday, 7am to 7pm
• Evening – Monday to Sunday, after 7pm and before 7am
All other calls fall within one of three time-bands:
• Daytime – Monday to Friday, 7am to 7pm
• Evening – Monday to Friday, after 7pm and before 7am
• Weekend – Between midnight on Friday and midnight on Sunday
Charge-bands
• A charge-band is assigned to a set of numbers which are charged the same rates. For example, all numbers
starting 0900 90 and 0901 20 are in the same charge-band and the rate for both calls will be the same
• Charge-bands have codes designated to them, e.g. ‘dq’ for directory enquiries, ‘p’ for premium rate services etc.
Each charge-band is explained in more detail below
• This tariff guide shows the calling rates assigned to the charge-bands. For a list of which numbers are attached
to which charge-bands please refers to the Specialised Number Guides at www.sky.com/talk
VAT
All prices that appear on this tariff guide are inclusive of VAT.
Duration rounding
The duration of all call types will be rounded up to the next whole minute.
Sky Talk
3
Sky Talk Tariff Guide
Call charge rounding
Each call charge will be rounded up to the next penny with the exception of calls to fixed fee only numbers.
Bill total rounding
Your total call charges are rounded up to the nearest whole penny.
Connection fee
A connection fee of 7.00p (inc. VAT) will be applied to all calls except:
•
Free, inclusive or unlimited calls (including free, inclusive or unlimited calls that commence within an uncharged
period but end in a charged period)
•
Fixed fee calls (including fixed fee directory enquiries calls)
•
Calls charged by time duration that start with a fixed fee (including some directory enquiries calls)
Sky Talk
4
Sky Talk Tariff Guide
Call Rates to UK Mobiles
Sky Talk 24/7
Daytime
Evening
Vodafone
12.50
7.50
02
12.50
7.50
Orange
12.50
7.50
T Mobile (also Virgin)
12.50
7.50
3
12.50
7.50
Daytime
Evening
Mobile Operator
A 7p connection fee applies to all calls.
All call rates are in pence per minute.
Sky Talk 24/7 with International
Mobile Operator
Vodafone
7.00
02
7.00
Orange
7.00
T Mobile (also Virgin)
7.00
3
7.00
A 7p connection fee applies to all calls.
All call rates are in pence per minute.
Call Rates to 0845/0870 Numbers
Calls to 0845 numbers are known as Number Translation Services (NTS), meaning that the cost of the call
is not dependent on the location of the caller or the destination of the number dialled. Calls to 0870 09,
0870 185, 0870 187 and 0870 188 are used to connect to the internet for dial-up Internet Service Providers (ISPs).
These are charged at the g2 rate, please see the Call Rates to Internet Services Table on Page 12.
Daytime
Charge-band
Evening
Local NTS (0845 numbers)
Inclusive
National NTS (most 0870 numbers)
Inclusive
A 7p connection fee applies to all calls.
All call rates are in pence per minute.
Calls to selected 0870 Sky Numbers are free of charge.
Calls to The Channel Islands
Calls to The Channel Islands are charged at separate rates to the rest of the UK.
Destination
Daytime
Evening
Weekend
The Channel Islands
3.25
1.00
1.00
A 7p connection fee applies to all calls.
All call rates are in pence per minute.
Sky Talk
5
Sky Talk Tariff Guide
International Call Rates
Calls to 53 popular international landline destinations listed below (and in bold on the international rate tables that
follow) are unlimited for customers on the Sky Talk 24/7 with International.
Unlimited International Destinations
Andorra
Bangladesh*
Chile
Denmark
Gibraltar
India*
Korea Republic (South)
New Zealand (inc. Chatham Islands)
Puerto Rico*
Spain (inc. Balearic Islands)
USA*
Argentina
Bahamas*
China
Estonia
Greece
Ireland (Republic of)
Luxembourg
Norway
San Marino
Sweden
Virgin Islands (US)*
Australia
Belgium
Croatia
Finland
Hong Kong*
Israel
Madeira
Pakistan*
Singapore
Switzerland
Zambia
Austria
Brunei Darussalam
Cyprus (inc. North Cyprus)
France
Hungary
Italy (inc. Vatican City)
Malaysia
Poland
Slovak Republic
Taiwan
GEOGRAPHIC
LANDLINE
GEOGR
Azores
Canada*
Czech Republic
Germany
Iceland
Japan
Netherlands
Portugal
Slovenia
Thailand
MOBILE AND OTHER SPECIAL HIGHER RATE
Destination
Daytime
Evening
Weekend
Daytime
Evening
Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antarctica Australian Territory
Antigua & Barbuda
Antilles (Netherlands)
Argentina
Armenia
Aruba
Ascension Island
Australia (incl. Christmas Is. & Cocos Is.)
Austria
Azerbaijan Republic
Azores
Bahamas (includes calls to mobiles)
Bahrain
Bangladesh (includes calls to mobiles)
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia-Herzegovenia
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia (Kingdom of)
Cameroon
Canada (includes calls to mobiles)
Canary Islands (mapped to Spain)
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
131.00
50.00
50.00
43.00
99.00
76.50
156.00
26.50
75.00
95.50
99.00
75.00
99.00
27.50
31.00
59.50
27.50
76.50
99.00
28.50
26.50
59.50
21.00
99.00
95.50
26.50
79.50
99.00
50.00
95.50
95.50
79.50
50.00
99.00
99.00
227.00
95.50
18.50
27.50
99.00
76.50
153.50
156.00
95.50
125.00
44.50
44.50
34.50
94.50
65.00
149.50
24.00
60.50
77.50
81.00
60.50
94.50
11.50
27.50
53.50
23.00
65.00
81.00
25.00
24.00
53.50
11.50
81.00
77.50
24.00
75.00
94.50
44.50
77.50
77.50
75.00
44.50
94.50
94.50
221.50
77.50
11.50
23.00
94.50
65.00
147.00
149.50
77.50
125.00
44.50
44.50
34.50
94.50
65.00
149.50
24.00
60.50
77.50
81.00
60.50
94.50
11.50
27.50
53.50
23.00
65.00
81.00
25.00
24.00
53.50
11.50
81.00
77.50
24.00
75.00
94.50
44.50
77.50
77.50
75.00
44.50
94.50
94.50
221.50
77.50
11.50
23.00
94.50
65.00
147.00
149.50
77.50
156.00
75.00
75.00
68.00
124.00
76.50
156.00
51.50
100.00
120.50
124.00
100.00
99.00
52.50
56.00
84.50
52.50
76.50
124.00
53.50
51.50
84.50
46.00
124.00
120.50
51.50
104.50
124.00
75.00
120.50
120.50
104.50
75.00
124.00
124.00
252.00
120.50
18.50
52.50
124.00
101.50
153.50
156.00
120.50
150.00
69.50
69.50
59.50
119.50
65.00
149.50
49.00
85.50
102.50
106.00
85.50
94.50
36.50
52.50
78.50
48.00
65.00
106.00
50.00
49.00
78.50
36.50
106.00
102.50
49.00
100.00
119.50
69.50
102.50
102.50
100.00
69.50
119.50
119.50
246.50
102.50
11.50
48.00
119.50
90.00
147.00
149.50
102.50
Weekend
150.00
69.50
69.50
59.50
119.50
65.00
149.50
49.00
85.50
102.50
106.00
85.50
94.50
36.50
52.50
78.50
48.00
65.00
106.00
50.00
49.00
78.50
36.50
106.00
102.50
49.00
100.00
119.50
69.50
102.50
102.50
100.00
69.50
119.50
119.50
246.50
102.50
11.50
48.00
119.50
90.00
147.00
149.50
102.50
All call rates are in pence per minute.
A 7p connection fee applies to all international calls.
Sky Talk
Sky Talk
6
6
Sky Talk Tariff Guide
Sky Talk Tariff Guide
MOBILE AND OTHER SPECIAL HIGHER RATE
GEOGRAPHIC LANDLINE
Destination
Daytime
Evening
Weekend
Daytime
Evening
Weekend
China
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d’Ivoire
Croatia
Cuba
Cyprus (including the north of Cyprus)
Czech Republic
Democratic Republic of the Congo (formerly Zaire)
Denmark
Diego Garcia
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia (Federal Democratic Republic of)
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada (inc Carriacou)
Guadeloupe
Guam
Guatemala
Guinea
Guinea Bissau
Guyana
Haiti
Honduras
Hong Kong (includes calls to mobiles)
Hungary
Iceland
India (includes calls to mobiles)
Indonesia
Iran
Iraq
Ireland (Republic of)
Israel
Italy (inc. Vatican City)
Jamaica
Japan
Jordan
Kazakhstan
26.50
99.00
131.00
131.00
156.00
95.50
126.00
50.00
131.00
27.50
31.00
99.00
22.50
201.00
99.00
89.00
76.50
227.00
99.00
93.50
126.00
131.00
126.00
59.50
126.00
99.00
43.00
99.00
31.00
21.00
131.00
201.00
95.50
95.50
75.00
21.00
95.50
27.50
16.00
99.00
26.50
99.00
131.00
95.50
99.00
156.00
126.00
118.00
95.50
14.00
31.00
50.00
28.50
77.50
126.00
126.00
17.50
59.50
25.00
26.50
11.50
123.00
77.50
24.00
94.50
125.00
125.00
149.50
77.50
102.50
44.50
125.00
23.00
27.50
94.50
11.50
195.50
94.50
75.00
65.00
221.50
94.50
81.00
102.50
125.00
102.50
53.50
102.50
94.50
34.50
94.50
27.50
11.50
125.00
195.50
77.50
77.50
60.50
11.50
77.50
23.00
11.50
94.50
24.00
81.00
125.00
77.50
94.50
149.50
102.50
95.00
77.50
9.50
27.50
44.50
25.00
75.00
102.50
102.50
11.50
53.50
11.50
24.00
8.00
106.00
73.00
24.00
94.50
125.00
125.00
149.50
77.50
102.50
44.50
125.00
23.00
27.50
94.50
11.50
195.50
94.50
75.00
65.00
221.50
94.50
81.00
102.50
125.00
102.50
53.50
102.50
94.50
34.50
94.50
27.50
11.50
125.00
195.50
77.50
77.50
60.50
11.50
77.50
23.00
11.50
94.50
24.00
81.00
125.00
77.50
94.50
149.50
102.50
95.00
77.50
9.50
27.50
44.50
25.00
75.00
102.50
102.50
11.50
53.50
11.50
24.00
8.00
106.00
73.00
51.50
124.00
156.00
156.00
156.00
120.50
151.00
75.00
156.00
52.50
56.00
124.00
47.50
201.00
124.00
114.00
101.50
252.00
124.00
118.50
151.00
156.00
151.00
84.50
151.00
99.00
68.00
124.00
56.00
46.00
156.00
226.00
120.50
120.50
100.00
46.00
120.50
52.50
41.00
124.00
51.50
124.00
131.00
95.50
124.00
156.00
151.00
143.00
120.50
14.00
56.00
75.00
53.50
102.50
151.00
126.00
42.50
84.50
50.00
51.50
36.50
148.00
102.50
49.00
119.50
150.00
150.00
149.50
102.50
127.50
69.50
150.00
48.00
52.50
119.50
36.50
195.50
119.50
100.00
90.00
246.50
119.50
106.00
127.50
150.00
127.50
78.50
127.50
94.50
59.50
119.50
52.50
36.50
150.00
220.50
102.50
102.50
85.50
36.50
102.50
48.00
36.50
119.50
49.00
106.00
125.00
77.50
119.50
149.50
127.50
120.00
102.50
9.50
52.50
69.50
50.00
100.00
127.50
102.50
36.50
78.50
36.50
49.00
33.00
131.00
98.00
49.00
119.50
150.00
150.00
149.50
102.50
127.50
69.50
150.00
48.00
52.50
119.50
36.50
195.50
119.50
100.00
90.00
246.50
119.50
106.00
127.50
150.00
127.50
78.50
127.50
94.50
59.50
119.50
52.50
36.50
150.00
220.50
102.50
102.50
85.50
36.50
102.50
48.00
36.50
119.50
49.00
106.00
125.00
77.50
119.50
149.50
127.50
120.00
102.50
9.50
52.50
69.50
50.00
100.00
127.50
102.50
36.50
78.50
36.50
49.00
33.00
131.00
98.00
All call rates are in pence per minute.
A 7p connection fee applies to all international calls.
*Calls from Northern Ireland to the Republic of Ireland are charged at UK rates.
Sky Talk
7
Sky Talk Tariff Guide
MOBILE AND OTHER SPECIAL HIGHER RATE
GEOGRAPHIC LANDLINE
Destination
Daytime
Evening
Weekend
Daytime
Evening
Weekend
Kenya
Kiribati
Korea PDR (North)
Korea Republic (South)
Kuwait
Kyrgyz Republic
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Madeira (Mapped to Portugal)
Malawi (The Republic of)
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montengro
Montserrat
Morocco
Mozambique
Myanmar (formerly Burma)
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand (inc Chatham Islands)
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Marianas
Norway
Oman
Pakistan (includes calls to mobiles)
Palau (The Republic of)
Palestinian National Authority
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
95.50
156.00
156.00
79.50
99.00
77.50
153.50
59.50
123.00
95.50
95.50
50.00
22.50
59.50
22.50
79.50
50.00
99.00
27.50
95.50
48.00
99.00
99.00
31.00
156.00
99.00
131.00
126.00
126.00
79.50
156.00
75.00
40.50
153.50
50.00
89.00
50.00
99.00
131.00
95.50
156.00
79.50
21.00
201.00
35.50
126.00
99.00
77.50
153.50
131.00
126.00
27.50
99.00
28.50
156.00
59.50
95.50
99.00
95.50
95.50
79.50
31.00
26.50
77.50
149.50
149.50
75.00
81.00
73.00
147.00
53.50
106.00
77.50
77.50
44.50
21.50
53.50
21.00
75.00
44.50
94.50
23.00
77.50
44.50
94.50
94.50
27.50
149.50
81.00
125.00
102.50
102.50
75.00
149.50
60.50
32.00
147.00
44.50
75.00
44.50
94.50
125.00
77.50
149.50
75.00
11.50
195.50
26.50
102.50
94.50
73.00
147.00
125.00
102.50
11.50
81.00
25.00
149.50
53.50
77.50
94.50
77.50
77.50
75.00
27.50
22.00
77.50
149.50
149.50
75.00
81.00
73.00
147.00
53.50
106.00
77.50
77.50
44.50
21.50
53.50
21.00
75.00
44.50
94.50
23.00
77.50
44.50
94.50
94.50
27.50
149.50
81.00
125.00
102.50
102.50
75.00
149.50
60.50
32.00
147.00
44.50
75.00
44.50
94.50
125.00
77.50
149.50
75.00
11.50
195.50
26.50
102.50
94.50
73.00
147.00
125.00
102.50
11.50
81.00
25.00
149.50
53.50
77.50
94.50
77.50
77.50
75.00
27.50
22.00
120.50
156.00
156.00
104.50
124.00
102.50
178.50
84.50
148.00
120.50
120.50
75.00
47.50
84.50
47.50
104.50
75.00
124.00
52.50
120.50
73.00
124.00
124.00
56.00
156.00
124.00
156.00
151.00
151.00
79.50
156.00
100.00
65.50
178.50
75.00
114.00
75.00
124.00
156.00
120.50
156.00
104.50
46.00
226.00
60.50
151.00
124.00
102.50
153.50
131.00
126.00
52.50
124.00
53.50
156.00
84.50
120.50
124.00
120.50
120.50
104.50
56.00
51.50
102.50
149.50
149.50
100.00
106.00
98.00
172.00
78.50
131.00
102.50
102.50
69.50
46.50
78.50
46.00
100.00
69.50
119.50
48.00
102.50
69.50
119.50
119.50
52.50
149.50
106.00
150.00
127.50
127.50
75.00
149.50
85.50
57.00
172.00
69.50
100.00
69.50
119.50
150.00
102.50
149.50
100.00
36.50
220.50
51.50
127.50
119.50
98.00
147.00
125.00
102.50
36.50
106.00
50.00
149.50
78.50
102.50
119.50
102.50
102.50
100.00
52.50
47.00
102.50
149.50
149.50
100.00
106.00
98.00
172.00
78.50
131.00
102.50
102.50
69.50
46.50
78.50
46.00
100.00
69.50
119.50
48.00
102.50
69.50
119.50
119.50
52.50
149.50
106.00
150.00
127.50
127.50
75.00
149.50
85.50
57.00
172.00
69.50
100.00
69.50
119.50
150.00
102.50
149.50
100.00
36.50
220.50
51.50
127.50
119.50
98.00
147.00
125.00
102.50
36.50
106.00
50.00
149.50
78.50
102.50
119.50
102.50
102.50
100.00
52.50
47.00
All call rates are in pence per minute.
A 7p connection fee applies to all international calls.
Sky Talk
8
Sky Talk Tariff Guide
GEOGRAPHIC LANDLINE
MOBILE AND OTHER SPECIAL HIGHER RATE
Destination
Daytime
Evening
Weekend
Daytime
Evening
Weekend
Puerto Rico (includes calls to mobiles)
Qatar
Reunion
Rodriguez Islands
Romania
Ross Island
Russian Federation (inc Nakhodka)
Rwanda (The Republic of)
Samoa (US)
Samoa (Western)
San Marino
Sao Tome & Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovak Republic
Slovenia
Solomon Islands
Somalia
South Africa
South Sudan
Spain (inc the Balearic Islands)
Sri Lanka
St Helena
St Kitts & Nevis (formerly St Christopher)
St Lucia
St Pierre & Miquelon
St Vincent & the Grenadines
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikstan
Tanzania
Thailand
Togolese Republic (The)
Tokelau
Tonga
Trinidad & Tobago
Tristan Da Cunha
Tunisia
Turkey
Turkmenistan
Turks & Caicos Is
Tuvalu
Uganda
Ukraine
United Arab Emirates
Uruguay
USA (includes calls to mobiles)
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (UK)
Virgin Islands (US) (includes calls to mobiles)
Wallis and Futuna
Yemen (formerly Yemen AR and Yemen PDR)
Zambia
Zimbabwe
58.00
99.00
99.00
131.00
59.50
76.50
59.50
99.00
156.00
201.00
50.00
156.00
75.00
126.00
50.00
126.00
95.50
22.00
75.00
31.00
50.00
156.00
156.00
59.50
95.50
25.00
94.50
153.50
76.50
26.50
76.50
76.50
95.50
149.00
95.50
21.00
21.00
123.00
79.50
99.00
95.50
77.50
126.00
201.00
153.50
26.50
226.80
50.00
27.50
93.00
89.00
156.00
95.50
59.50
75.00
95.50
17.50
77.50
156.00
95.50
153.50
76.50
76.50
200.00
126.00
95.50
95.50
50.00
81.00
94.50
125.00
53.50
65.00
53.50
94.50
149.50
195.50
44.50
149.50
60.50
102.50
44.50
102.50
77.50
17.50
60.50
27.50
44.50
149.50
149.50
52.50
77.50
11.50
83.00
147.00
65.00
24.00
65.00
65.00
77.50
119.50
77.50
19.00
11.50
106.00
75.00
94.50
77.50
75.00
102.50
195.50
147.00
24.00
221.20
44.50
23.00
86.00
75.00
149.50
77.50
53.50
60.50
77.50
11.50
73.00
149.50
77.50
147.00
65.00
65.00
190.00
102.50
77.50
77.50
50.00
81.00
94.50
125.00
53.50
65.00
53.50
94.50
149.50
195.50
44.50
149.50
60.50
102.50
44.50
102.50
77.50
17.50
60.50
27.50
44.50
149.50
149.50
52.50
77.50
11.50
83.00
147.00
65.00
24.00
65.00
65.00
77.50
119.50
77.50
19.00
11.50
106.00
75.00
94.50
77.50
75.00
102.50
195.50
147.00
24.00
221.20
44.50
23.00
86.00
75.00
149.50
77.50
53.50
60.50
77.50
11.50
73.00
149.50
77.50
147.00
65.00
65.00
190.00
102.50
77.50
77.50
58.00
124.00
124.00
131.00
84.50
76.50
84.50
99.00
156.00
226.00
50.00
181.00
100.00
151.00
75.00
151.00
120.50
47.00
100.00
56.00
75.00
156.00
181.00
84.50
120.50
50.00
119.50
153.50
101.50
51.50
76.50
101.50
120.50
174.00
120.50
46.00
46.00
148.00
104.50
124.00
120.50
102.50
151.00
201.00
178.50
51.50
226.80
75.00
52.50
118.00
114.00
156.00
120.50
84.50
100.00
120.50
17.50
102.50
181.00
120.50
178.50
101.50
76.50
200.00
151.00
120.50
120.50
50.00
106.00
119.50
125.00
78.50
65.00
78.50
94.50
149.50
220.50
44.50
174.50
85.50
127.50
69.50
127.50
102.50
42.50
85.50
52.50
69.50
149.50
174.50
77.50
102.50
36.50
108.00
147.00
90.00
49.00
65.00
90.00
102.50
144.50
102.50
44.00
36.50
131.00
100.00
119.50
102.50
100.00
127.50
195.50
172.00
49.00
221.20
69.50
48.00
111.00
100.00
149.50
102.50
78.50
85.50
102.50
11.50
98.00
174.50
102.50
172.00
90.00
65.00
190.00
127.50
102.50
102.50
50.00
106.00
119.50
125.00
78.50
65.00
78.50
94.50
149.50
220.50
44.50
174.50
85.50
127.50
69.50
127.50
102.50
42.50
85.50
52.50
69.50
149.50
174.50
77.50
102.50
36.50
108.00
147.00
90.00
49.00
65.00
90.00
102.50
144.50
102.50
44.00
36.50
131.00
100.00
119.50
102.50
100.00
127.50
195.50
172.00
49.00
221.20
69.50
48.00
111.00
100.00
149.50
102.50
78.50
85.50
102.50
11.50
98.00
174.50
102.50
172.00
90.00
65.00
190.00
127.50
102.50
102.50
All call rates are in pence per minute. A 7p connection fee applies to all international calls.
Sky Talk
9
Sky Talk Tariff Guide
Call Rates to Personal Numbering Services
Personal Numbering Services allow the user to be contacted on a single personal telephone number so they can receive calls
on almost any telephone number (including mobile numbers) e.g. at work, at home and on a mobile.
Charge-band
Daytime
Evening
Weekend
d
15.87
9.36
9.36
e
4.69
4.69
4.69
f
28.50
19.00
9.50
j
30.40
20.90
9.97
k
35.62
23.74
11.87
pn1
22.80
15.20
7.60
pn2
47.50
47.50
47.50
pn3
46.55
37.05
37.05
pn4
24.70
24.70
24.70
pn5
16.15
16.15
16.15
pn6
19.00
19.00
19.00
pn8
18.98
18.98
18.98
pn9
22.33
22.33
22.33
pn10
33.25
33.25
33.25
pn11
37.05
27.55
27.55
pn12
25.65
25.65
25.65
pn13
37.05
37.05
37.05
pn14
28.03
28.03
28.03
pn15
12.35
12.35
12.35
pn16
13.30
13.30
13.30
pn17
14.25
14.25
14.25
pn18
15.20
15.20
15.20
9.50
pn19
9.50
9.50
pn20
22.80
22.80
22.80
pn21
39.07
39.07
39.07
pn22
9.80
6.31
5.34
All call rates are in pence per minute.
A 9p connection fee applies to all calls.
Charge-band
Daytime
c
12.57
Evening
7.28
Weekend
3.84
All call rates are in pence per minute. A 5.50p connection fee applies to all calls.
Charge-band
pn7
Daytime
3.95
Evening
1.00
Weekend
1.00
All call rates are in pence per minute. A 50.10p connection fee applies to all calls.
Sky Talk
10
Sky Talk Tariff Guide
Call Rates to Pager and Voice Messaging Services
Charge-band
Daytime
r
7.90
Evening
3.94
Weekend
2.95
All call rates are in pence per minute.
A connection fee of 5.50p applies to all calls.
Call Rates to Premium Rate Services
Premium Rate Services are typically calls to competition hotlines, voting lines, weather forecasts, charity fundraising
lines and adult content lines. Premium Rate Numbers always start with 09.
Charge-band
Connection fee
Daytime
Evening
Weekend
g1
m
n
p0
p1
p2
p3
p4
p5
p6
p7
p8
p9
p10
p11
p12
p13
p14
p15
p16
p17
p18
p19
p20
p21
p22
p23
p24
p25
p26
p27
p28
p29
p30
p31
p32
p33
p34*
p35*
p36*
p37
p38
p39
p40
p41
p42*
p43*
p44*
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
60.00
50.00
45.00
9.00
9.00
9.00
9.00
9.00
10.34
150.05
102.10
6.00
38.99
14.80
149.99
49.00
50.00
100.00
49.00
50.00
25.00
60.00
75.00
10.00
35.00
130.00
15.00
20.00
30.00
40.00
45.00
55.00
65.00
70.00
80.00
85.00
90.00
95.00
110.00
120.00
140.00
5.00
37.50
28.00
55.00
13.01
18.00
125.00
60.00
50.00
45.00
7.90
6.00
7.00
8.00
9.00
10.30
149.99
102.13
2.50
26.90
14.80
149.99
39.00
45.00
100.00
49.00
50.00
25.00
60.00
75.00
10.00
35.00
130.00
15.00
20.00
30.00
40.00
45.00
55.00
65.00
70.00
80.00
85.00
90.00
95.00
110.00
120.00
140.00
5.00
24.99
14.00
35.00
13.01
18.00
125.00
60.00
50.00
45.00
3.94
6.00
7.00
8.00
9.00
10.30
149.99
102.13
2.50
26.90
14.80
149.99
39.00
45.00
100.00
49.00
50.00
25.00
60.00
75.00
10.00
35.00
130.00
15.00
20.00
30.00
40.00
45.00
55.00
65.00
70.00
80.00
85.00
90.00
95.00
110.00
120.00
140.00
5.00
12.49
14.00
35.00
13.01
18.00
125.00
60.00
50.00
45.00
1.49
6.00
7.00
8.00
9.00
10.30
149.99
102.13
p45
p46
p47
p48
p49
p50
p51
p52
p53
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
9.00
35.00
50.00
60.00
70.00
100.00
110.00
130.00
140.00
150.00
35.00
50.00
60.00
70.00
100.00
110.00
130.00
140.00
150.00
35.00
50.00
60.00
70.00
100.00
110.00
130.00
140.00
150.00
All call rates are in pence per minute (with the exception of connection fees).
* The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds.
** Calls Charged By Fixed Fee and Timed Duration (Where the Fixed Fee and the Duration Charge Apply From the Start of the Call)
Sky Talk
11
Sky Talk Tariff Guide
Call Rates to Premium Rate Services (cont)
Charge-band
p*
p54*
p55*
p56*
p57*
p58*
p59*
p60*
p61*
p62*
Connection fee
35.00
50.00
60.00
70.00
100.00
110.00
130.00
140.00
150.00
Daytime
Evening
35.00
50.00
60.00
70.00
100.00
110.00
130.00
140.00
150.00
35.00
50.00
60.00
70.00
100.00
110.00
130.00
140.00
150.00
Weekend
35.00
55.00
60.00
70.00
100.00
110.00
130.00
140.00
150.00
All call rates are in pence per minute (with the exception of connection fees).
* The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds.
** Calls Charged By Fixed Fee and Timed Duration (Where the Fixed Fee and the Duration Charge Apply From the Start of the Call)
Call Rates to Internet Services
These are mainly 0844 numbers but also include calls to 0870 09, 0870 185, 0870 187 and 0870 188.
These numbers are used to connect to the Internet for dial-up Internet Service Providers (ISPs).
Please speak to your ISP about the particular number you use to connect to the Internet and see the
Sky Talk Specialised Phone Numbers document to find out your charge-band below.
Charge-band
Connection fee
Daytime
Evening
Weekend
g2
8.00
4.95
2.48
2.00
g4
9.00
2.00
1.00
1.00
g5
9.00
1.00
0.60
0.50
i1
9.00
5.00
5.00
5.00
i2
9.00
10.00
10.00
10.00
i3
9.00
1.00
1.00
1.00
i4
9.00
2.00
2.00
2.00
i5
9.00
3.00
3.00
3.00
i8
9.00
4.00
4.00
4.00
i9
9.00
6.00
6.00
6.00
i10
9.00
7.00
7.00
7.00
i11
9.00
8.00
8.00
8.00
i12
9.00
9.00
9.00
9.00
i13
9.00
3.00
2.00
1.00
i14
9.00
3.95
1.49
1.00
i15
9.00
3.95
1.00
1.00
i16
9.00
3.95
3.95
3.95
i17
9.00
3.75
0.95
0.95
i18
9.00
3.56
0.90
0.90
i19
9.00
3.36
0.86
0.86
i20
9.00
3.16
0.81
0.81
i21
9.00
3.00
1.00
1.00
i22
9.00
2.85
0.95
0.95
i23
9.00
2.70
0.90
0.90
i24
9.00
2.85
1.00
1.00
i25
9.00
2.70
1.00
1.00
i26
9.00
4.00
2.00
1.00
i27
9.00
7.91
3.95
1.49
i28*
i29*
i30
i31
5.01
5.00
10.00
4.00
1.50
5.00
10.00
3.00
1.50
5.00
10.00
1.00
1.50
i32
i33
9.00
2.50
5.00
2.50
4.00
2.50
2.00
10.00
9.00
9.00
9.00
All call rates are in pence per minute (with the exception of connection fees).
* The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds.
Sky Talk
12
Sky Talk Tariff Guide
Calls not including Internet Services
These charge-bands are for calls to some 08 numbers (these are not used by ISPs as dial up numbers).
Charge-band
Connection fee
Daytime
Evening
Weekend
g6
9.00
5.00
5.00
5.00
g7
9.00
10.00
10.00
10.00
g8
9.00
1.00
1.00
1.00
g9
9.00
2.00
2.00
2.00
g10
9.00
3.00
3.00
3.00
g11
9.00
4.00
4.00
4.00
g12
9.00
6.00
6.00
6.00
g13
9.00
7.00
7.00
7.00
g14
9.00
8.00
8.00
8.00
g15
9.00
9.00
9.00
9.00
g16
9.00
2.00
1.00
1.00
g17
9.00
3.00
2.00
1.00
g18
9.00
3.95
1.00
1.00
g19
9.00
3.95
1.49
1.00
g20
9.00
4.95
2.48
2.00
g22
9.00
0.50
0.50
0.50
g23
9.00
7.91
3.95
1.49
g24*
5.01
5.00
5.00
5.00
g25*
10.00
10.00
10.00
10.00
g26
9.00
4.00
3.00
1.00
g27
9.00
1.50
1.50
1.50
g28
9.00
2.50
2.50
2.50
All call rates are in pence per minute (with the exception of connection fees).
* The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds.
Calls to Satellite Numbers
These are calls to Satellite Numbers. Please note that the per minute charges are in £ per minute rather than pence per minute.
Charge-band
Connection Fee
£ per min at all times
INMARSAT A
9p
5.93
INMARSAT B-Sat (incl. BGAN)
9p
3.80
INMARSAT B-Sat High Speed Data – Duplex (incl. BGAN High Speed Data)
9p
9.50
INMARSAT M-Sat
9p
3.95
M4 High Speed Data PSTN/ISDN
NA96
9p
9p
7.05
7.05
Mobiq (Mini-M) / M4 Voice
9p
2.59
Skyphone
9p
5.70
Emsat
9p
2.18
Charge-band
Minimum Fee
£ per min at all times
Thuraya (code 00882 16)
£1.76
3.53
Iridium (code 00 8816/7)
£1.76
3.53
Navitas
£1.76
0.90
Sky Talk
13
Sky Talk Tariff Guide
Fixed Fee Calls
Fixed Fee Calls can be to a range of numbers for example those starting 07, 08, 09. Numbers starting 07 are for
Paging Services, 08 numbers are mainly for Information Services and 09 numbers are for Premium Rate Services.
The price of the call is not dependent on its duration but may change depending on the time of day.
Charge-band
Daytime (pence per call)
Evening (pence per call)
Weekend (pence per call)
Timeline
ff0
ff1
ff2
ff3
ff6
ff8
ff9
ff10
ff11
ff12
ff13
ff14
ff15
ff16
ff17
ff18
ff19
ff20
ff21
ff24
ff25
ff26
ff27
ff28
ff29
ff30
ff31
ff32
ff33
ff34
ff35
ff36
ff37
ff38
ff39
ff40
ff41
30.00
10.20
24.70
49.40
25.10
30.10
18.60
42.60
25.50
60.10
75.10
100.20
90.10
6.00
15.00
20.00
34.90
40.00
44.90
150.10
80.10
120.10
125.10
130.10
10.00
5.00
65.00
15 .00
85.00
35.00
100.00
150.00
50.00
60.00
70.00
110.00
130.00
140.00
30.00
10.20
24.70
49.40
13.60
30.10
18.60
42.60
25.50
60.10
75.10
100.20
90.10
6.00
15.00
20.00
34.90
40.00
44.90
150.10
80.10
120.10
125.10
130.10
10.00
5.00
65.00
15 .00
85.00
35.00
100.00
150.00
50.00
60.00
70.00
110.00
130.00
140.00
30.00
10.20
24.70
49.40
13.60
30.10
18.60
42.60
25.50
60.10
75.10
100.20
90.10
6.00
15.00
20.00
34.90
40.00
44.90
150.10
80.10
120.10
125.10
130.10
10.00
5.00
65.00
15 .00
85.00
35.00
100.00
150.00
50.00
60.00
70.00
110.00
130.00
140.00
ff42
40.00
30.00
80.00
40.00
30.00
80.00
40.00
30.00
80.00
ff43
ff44
All call rates are in pence per call
Call Rates to Multimedia Services
Charge-band
Connection fee
Daytime
Evening
Weekend
g3
mm1
mm2
mm3
mm4
mm5
mm6
mm7
12.00
15.00
25.01
50.00
15.00
20.01
25.00
25.00
3.95
5.00
3.95
3.95
3.95
3.95
4.00
4.95
1.49
5.00
1.49
1.49
1.49
1.49
4.00
2.49
1.00
5.00
1.00
1.00
1.00
1.00
4.00
2.00
All call rates are in pence per minute (with the exception of connection fees).
Sky Talk
14
Sky Talk Tariff Guide
Call Rates to Directory Enquiries
There are four different call types to directory enquiries:
1. Calls charged by timed duration.
2. Fixed Fee Calls.
3. Calls charged by a connection fee and by timed duration, where the connection fee and the duration charge apply
from the start of the call.
4. Calls charged by a connection fee and by timed duration, where the connection fee is the charge for the first
60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds.
1. Calls to the charge-bands below are charged by timed duration.
Charge-band
Daytime
Evening
Weekend
dq1
dq2
dq3
dq4
dq5
dq6
dq7
dq8
dq9
dq10
dq11
dq12
dq13
dq39
dq43
dq61
dq89
25.00
35.00
40.00
45.00
50.00
55.00
70.00
80.00
100.00
120.00
125.00
150.00
160.00
75.00
20.00
74.01
60.00
25.00
35.00
40.00
45.00
50.00
55.00
70.00
80.00
100.00
120.00
125.00
150.00
160.00
75.00
20.00
74.01
60.00
25.00
35.00
40.00
45.00
50.00
55.00
70.00
80.00
100.00
120.00
125.00
150.00
160.00
75.00
20.00
74.01
60.00
All call rates are in pence per minute.
A connection fee of 9p applies to all calls.
2. Calls to the charge-bands below are charged at a fixed fee per call, which is the same at any time of day,
irrespective of the duration of the call.
Charge-band
Fixed fee
dq14
dq15
dq16
dq17
dq18
dq19
dq20
dq21
dq22
dq50
dq57
dq58
dq59
dq62
dq66
dq79
dq88
dq99
dq110
dq117
dq118
dq123
27.00
30.00
35.00
40.00
140.00
150.00
151.00
170.00
200.00
31.80
23.50
189.20
195.10
160.10
29.10
45.00
100.00
60.10
40.00
50.00
99.00
50.00
dq137
dq142
150.00
75.00
All call rates are in pence per call.
Sky Talk
15
Sky Talk Tariff Guide
3. Calls to the charge-bands below are charged by a connection fee and by timed duration, where the connection fee and the
duration charge apply from the start of the call.
Charge-band
Connection fee
Daytime
Evening
Weekend
dq23
dq24
dq25
dq26
dq27
dq28
dq29
dq30
dq36
dq37
dq38
dq41
dq42
dq44
dq45
dq46
dq47
dq52
dq53
dq54
dq56
dq60
dq64
dq65
dq68
dq69
dq70
dq71
dq72
dq73
dq74
dq75
dq76*
dq77
dq78
dq80
dq81
dq82
dq83
dq84
dq85
dq86
dq87*
dq90
dq91
dq92
dq93
dq94
dq95*
dq96
dq97*
dq98
dq100
dq103
dq104
dq105
dq106*
dq107
dq108
dq109
dq111
dq112
dq113
dq114
dq115
dq116
dq119
dq120
dq121
dq122
dq124
dq125
20.00
20.00
25.00
25.00
35.00
49.00
100.00
150.00
12.50
25.00
99.00
40.00
59.00
30.00
35.00
39.00
50.00
29.00
39.00
30.00
29.00
20.00
40.00
200.11
49.00
150.00
40.00
40.00
59.00
59.00
59.00
49.00
75.00
59.00
59.00
45.00
45.00
45.00
80.00
69.00
150.00
69.00
24.00
24.00
79.00
79.00
69.00
79.00
29.00
59.00
69.90
169.00
150.00
23.00
47.00
69.00
105.00
106.00
99.00
79.00
180.00
83.15
39.10
194.81
129.00
50.00
253.20
129.00
55.00
200.00
59.00
41.00
40.00
125.00
20.00
30.00
10.00
9.00
60.00
30.00
15.00
18.00
59.00
80.00
8.00
30.00
5.00
9.00
80.00
29.00
19.00
5.00
9.00
20.00
15.00
10.01
14.00
75.00
23.00
14.00
14.00
23.00
19.01
24.00
150.00
27.00
31.00
10.00
12.00
30.00
80.00
14.00
120.00
19.00
42.00
42.00
14.00
19.00
25.00
25.00
49.00
40.00
292.80
199.00
180.00
64.00
69.00
29.00
169.00
144.00
29.00
25.21
180.00
34.25
96.89
176.17
39.00
99.00
301.23
42.00
99.00
186.00
129.00
129.00
40.00
125.00
20.00
30.00
10.00
9.00
60.00
30.00
15.00
18.00
59.00
80.00
8.00
30.00
5.00
9.00
80.00
29.00
19.00
5.00
9.00
20.00
15.00
10.01
14.00
75.00
23.00
14.00
14.00
23.00
19.01
24.00
150.00
27.00
31.00
10.00
12.00
30.00
80.00
14.00
120.00
19.00
42.00
42.00
14.00
19.00
25.00
25.00
49.00
40.00
292.80
199.00
180.00
64.00
69.00
29.00
169.00
144.00
29.00
25.21
180.00
34.25
96.89
176.17
39.00
99.00
301.23
42.00
99.00
186.00
129.00
129.00
40.00
125.00
20.00
30.00
10.00
9.00
60.00
30.00
15.00
18.00
59.00
80.00
8.00
30.00
5.00
9.00
80.00
29.00
19.00
5.00
9.00
20.00
15.00
10.01
14.00
75.00
23.00
14.00
14.00
23.00
19.01
24.00
150.00
27.00
31.00
10.00
12.00
30.00
80.00
14.00
120.00
19.00
42.00
42.00
14.00
19.00
25.00
25.00
49.00
40.00
292.80
199.00
180.00
64.00
69.00
29.00
169.00
144.00
29.00
25.21
180.00
34.25
96.89
176.17
39.00
99.00
301.23
42.00
99.00
186.00
129.00
129.00
All call rates are in pence per minute (with the exception of connection fees).
* The duration charge rate for this band applies to each minute of duration and part thereof.
Sky Talk
16
Sky Talk Tariff Guide
Charge-band
Connection fee
Daytime
Evening
Weekend
dq127
99.00
49.00
49.00
49.00
dq129
117.00
161.00
161.00
161.00
dq133
137.00
170.00
170.00
170.00
dq138
150.00
70.00
70.00
70.00
dq139
70.00
60.00
60.00
60.00
dq140
119.00
257.00
257.00
257.00
dq141
264.00
366.00
366.00
366.00
dq147
270.00
21.60
21.60
21.60
dq148
99.96
99.96
99.96
99.96
dq149
68.00
70.00
70.00
70.00
All call rates are in pence per minute (with the exception of connection fees).
* The duration charge rate for this band applies to each minute of duration and part thereof.
4. Calls to the charge-bands below are charged by a fixed fee and by timed duration, where the fixed fee is the charge
for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds.
Charge-band
Connection fee
Daytime
Evening
Weekend
dq31
dq32
dq33
dq34
dq35
dq40
dq48
dq49
dq51
dq55
dq67
dq102
35.00
39.00
49.00
50.00
60.00
20.00
50.00
50.00
150.00
19.00
40.00
60.00
10.00
9.00
20.00
10.00
10.00
20.00
20.00
50.00
150.00
19.00
40.00
60.00
10.00
9.00
20.00
10 .00
10.00
20.00
20.00
50.00
150.00
19.00
40.00
10.00
9.00
20.00
10.00
10.00
20.00
20.00
50.00
150.00
19.00
40.00
60.00
60.00
dq126
170.00
129.00
129.00
129.00
dq128
188.00
129.00
129.00
129.00
dq130
250.00
250.00
250.00
250.00
dq131
197.00
159.00
159.00
159.00
dq132
148.00
49.00
49.00
49.00
dq134
70.00
79.00
79.00
79.00
dq135
198.00
169.00
169.00
169.00
dq136
398.00
299.00
299.00
299.00
dq143
306.00
196.00
196.00
196.00
dq144
258.00
199.00
199.00
199.00
dq145
99.00
99.00
99.00
99.00
dq146
358.00
199.00
199.00
199.00
dq150
297.96
239.00
239.00
239.00
All call rates are in pence per minute (with the exception of connection fees)
Sky Talk
17
Sky Talk Tariff Guide
Calls not including Internet Services
These charge-bands are for calls to some 08 numbers (these are not used by ISPs as dial up numbers).
Charge-band
Connection fee
Daytime
Evening
Weekend
g6
9.00
5.00
5.00
5.00
g7
9.00
10.00
10.00
10.00
g8
9.00
1.00
1.00
1.00
g9
9.00
2.00
2.00
2.00
g10
9.00
3.00
3.00
3.00
g11
9.00
4.00
4.00
4.00
g12
9.00
6.00
6.00
6.00
g13
9.00
7.00
7.00
7.00
g14
9.00
8.00
8.00
8.00
g15
9.00
9.00
9.00
9.00
g16
9.00
2.00
1.00
1.00
g17
9.00
3.00
2.00
1.00
g18
9.00
3.95
1.00
1.00
g19
9.00
3.95
1.49
1.00
g20
9.00
4.95
2.48
2.00
g22
9.00
0.50
0.50
0.50
g23
9.00
7.91
3.95
1.49
g24*
5.01
5.00
5.00
5.00
g25*
10.00
10.00
10.00
10.00
g26
9.00
4.00
3.00
1.00
g27
9.00
1.50
1.50
1.50
g28
9.00
2.50
2.50
2.50
All call rates are in pence per minute (with the exception of connection fees).
* The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds.
Calls to Satellite Numbers
These are calls to Satellite Numbers. Please note that the per minute charges are in £ per minute rather than pence per minute.
Charge-band
Connection Fee
£ per min at all times
INMARSAT A
9p
5.93
INMARSAT B-Sat (incl. BGAN)
9p
3.80
INMARSAT B-Sat High Speed Data – Duplex (incl. BGAN High Speed Data)
9p
9.50
INMARSAT M-Sat
9p
3.95
M4 High Speed Data PSTN/ISDN
NA96
9p
9p
7.05
7.05
Mobiq (Mini-M) / M4 Voice
9p
2.59
Skyphone
9p
5.70
Emsat
9p
2.18
Charge-band
Charge-band
Mmum
Connection
Fee
£ per
minmin
at all
£ per
attimes
all times
Thuraya (code 00882 16)
£1.76
3.53
Iridium (code 00 8816/7)
£1.76
3.53
Navitas
£1.76
0.90
Calls to Other Mobile Numbers
Charge-band
Charge-band
FW1 to FW12
Minimum
Daytime Fee
12.50
£
per minand
at all
times
Evening
Weekends
7.50
A connection fee of 7p applies to all calls. All call rates are in pence per minute.
Calls to Other Mobile Numbers on 24-7 International
Charge-band
Charge-band
FW1 to FW12
Daytime Fee
Minimum
7.00
Evening
Weekends
£
per minand
at all
times
7.00
A connection fee of 7p applies to all calls. All call rates are in pence per minute.
Sky Talk
13
Sky Talk Tariff Guide
Reverse Charge Calls
This section only applies to customers who take Line Rental from Sky. Customers who pay BT for their Line Rental will
be charged BT’s Reverse Charge Call rates and these charges will appear on their BT bill.
A Reverse Charge Call is made when somebody phones you at home and requests that you pay for the cost of the call.
Reverse Charge Calls can be made from landlines, mobiles and payphones both in the UK and abroad and you will be charged
different rates depending on where the call is made from.
UK Reverse Charge Calls
The cost of a UK Reverse Charge Call is divided into two parts, a connection fee and a charging rate. The cost of the call
is dependent on the type of line the call was made from.
These charges are also applied when a customer receives a call from somebody using the 0800 REVERSE service.
Type of line – origin of call
Service charge in £
Call charge in pence
UK landline
£5.20
40.00¹
UK payphone
£5.20
250.00²
UK mobile
£5.20
250.00²
1 Charges are for each minute or part thereof. The minimum charge is for 5 minutes
2 Charges are for each 5 minute or part thereof. The minimum charge is for 5 minutes
The timed duration of a call includes the time element for setting up and disconnecting the call on the BT network.
International Reverse Charge Calls
International Reverse Charge Calls are also sometimes known abroad as Collect Calls.
The cost of an International Reverse Charge Call is divided into two parts, a service charge and a pence per minute charged
rate. The cost of the call depends on which country the call was made from and which charge-band that country is in.
The table below shows the International Call Bands and the cost incurred for accepting a Reverse Charge Call from each of
those Call Bands. To see which charge band a country is in please see the Specialised Numbers document.
Charge-band
Service charge in £
Call charge in pence
IR
£6.30
90.00
A
£10.30
240.00
B
£10.30
350.00
C
£10.30
550.00
D
£10.30
600.00
BT B-Sat (incl. BGAN)
£10.30
760.00
BT M-Sat
£10.30
760.00
Navitas
£10.30
550.00
Only applies to customers who take Line Rental from Sky.
Charges are for each minute or part thereof. The minimum charge is for 5 minutes
Call durations are rounded up to the next whole minute and
the call charge is rounded up to the nearest penny. The timed duration of a call includes the time element for setting up
and disconnecting the call on the BT network
Sky Talk
19
Sky Talk Tariff Guide
Operator Connected Calls
Customers may use an operator to connect calls to many destinations in the UK and abroad. Customers should be
aware that the costs of making calls through an operator are often higher than making calls direct, so customers should
try to make direct calls wherever possible (this is not the case for the Special Assistance Operator).
The different operators available to call are:
Operator type
Number
UK
International
Special Assistance
100
155
198/195
There is no charge for making a call to an operator. Charges only apply if the operator then connects your call to
a subsequent destination.
Charges for these calls generally have two parts: an Operator Service Charge for connecting the call, which is a fixed
amount for each call, and a Call Charge based on the type and duration of the call.
Operator Connected Calls to UK numbers
Customers can make calls via an operator in the UK to the destinations below. Customers cannot make Operator Calls
to Premium Rate Numbers. Customers who connect to Directory Enquiries (DQ) via the 100 Operator will be charged
as though they had made the call direct to DQ.
For details of Operator Calls from Northern Ireland to the Republic of Ireland please see page 22.
Charge-band
Operator service
charge in £
Call charge in
pence per minute (anytime)
UK landline
£6.30
90.00
0845 / 0870
£10.30
240.00
UK mobile
£10.30
350.00
£10.30
550.00
Personal Numbering Cost Bands £10.30
600.00
g2, g4-g23, g26-g28
i1-i5, i8-i27, i30-i33
Only applies to customers who take Line Rental from Sky.
Charges are for each minute or part thereof. The minimum charge is for 5 minutes
Call durations are rounded up to the next whole minute and the call charge is rounded up to the nearest penny.
The minimum charge is for 5 minutes
Sky Talk
20
Sky Talk Tariff Guide
Operator Connected Calls to International Numbers
The cost of an International Operator Connected Call depends on which charge-band the destination country is in.
Please see the table below for a list of the International Charge-Bands and rates. To see which charge-band a particular
country is in please see the Specialised Numbers document.
Operator Connected Calls to most international mobile telephones will be charged at 25p per minute more than the
landline rate. Operator Connected Calls to some international mobile destinations (e.g. USA, Canada, Hong Kong) are
charged at the same rate as a landline call.
Customers who connect to Directory Enquiries (DQ) via the 155 International Operator will be charged as though they
had made the call direct to DQ.
For details of Operator Calls from Northern Ireland to the Republic of Ireland please see page 22.
Charge-band
Operator service
charge in £
Call charge in
pence per minute (anytime)
Mobile call rate in
pence per minute
IR
£6.30
80.00
105.00
A
£6.30
80.00
105.00
B
£6.30
115.00
140.00
C
£6.30
155.00
180.00
D
£6.30
305.00
330.00
E
£6.30
200.00
225.00
B-Sat (incl. BGAN)
£6.30
820.00
N/A
M-Sat
£6.30
820.00
N/A
Mobiq (Mini-M) / M4 Voice
£6.30
820.00
N/A
Skyphone
£6.30
820.00
N/A
Navitas
£6.30
155.00
N/A
Emsat
£6.30
820.00
N/A
Iridium
£6.30
820.00
N/A
Thuraya
£6.30
820.00
N/A
Charges are for each minute. The minimum charge is for 5 minutes
The timed duration of a call includes the time element for setting up and disconnecting the call on the BT network.
Special Assistance Operator Connected Calls
Customers that require special assistance may dial 198 (or 195 Blind and Disabled) to connect to many
destinations via an Operator. There is no charge for making a call to the 198 (195) Special Assistance Operator.
Customers will be charged standard Sky Talk rates for these calls depending whether they are on Sky Talk Weekends,
Sky Talk Freetime or Sky Talk Anytime.
Customers who connect to Directory Enquiries (DQ) via the 198 Special
Assistance Operator will be charged as though they had made the call direct to DQ.
Operator Charge for Alarm Calls
Origin of call
Alarm Call Operator Service
for booking each call
Sky Talk
Operator service
charge inc VAT £
£8.33
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Sky Talk Tariff Guide
Charges for Text Relay
The cost of a text relay call will be no more than the equivalent price had the call been made directly without
the use of a relay service. A rebate is applied to the text element of calls originating via 18001 or 18002, when
either or both ends are in text mode. The rebate will only apply to parts of the call which are in excess of the
minimum charge.
Making a call from a text phone
Making a call from a telephone
Dial 18001 + number
Dial 18002 + number
Dial 18000 for EMERGENCY calls
Rebates
Dial 18001 + number
60% rebate
UK mobile
20% rebate
Directory Enquiries
0% rebate
International Directory Enquiries
0% rebate
International
0% rebate
Premium Rate
0% rebate
Personal Numbers
0% rebate
All other calls
0% rebate
Calls charged through a third party will be charged by the third party
0% rebate
Non Geographical National Calls (other than 0870 numbers)
0% rebate
Calls made between the Republic of Ireland
and Northern Ireland
Calls made between the three countries in mainland UK (England, Wales and Scotland) to the Republic of Ireland are
categorised as international calls and the charges for these are outlined previously.
Calls made from Northern Ireland to Republic of Ireland geographic numbers are charged at National Rates. Please see page 2 for
standard UK call rates.
Reverse Charge Calls
Reverse Charge Calls to a Sky Talk phone in Northern Ireland from fixed telephones in the Republic of Ireland are charged as if
they were a Reverse Charge Call in the UK.
Operator Connected Calls
Operator Connected Calls made from a Sky Talk phone in Northern Ireland to the Republic of Ireland are charged as if they
were a UK Operator Connected Call.
Operator Connected Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged
at the same rate as Operator Connected Calls from the rest of the United Kingdom to mobile telephones registered in
the Republic of Ireland.
Special Assistance Operator Connected Calls
Special Assistance Operator Connected Calls from a Sky Talk phone in Northern Ireland to a fixed line in the Republic of Ireland
are charged as if they were a UK Special Assistance Operator Connected Call.
Special Assistance Operator Connected Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland
will be charged at the same rate as Special Assistance Operator Connected Calls from the rest of the United Kingdom to
mobile telephones registered in the Republic of Ireland.
Sky Talk
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