1. home and garden
2. home improvement and repair
3. plumbing

User and Installer Handbook
Tapworks Softener Models Ultra 9, AD11 & AD15
Thank you for choosing Tapworks to supply your
soft water. We are confident that you will be
pleased with your purchase and would encourage
you to read this installation and instruction
handbook thoroughly to ensure maximum
performance from your water softener.
If you should experience any difficulty with your water
softener, please refer to the problem solving checklist at
the back of this handbook. This will help to prevent
unnecessary callouts.
For service, support or technical advice
please call our service desk on 0870 429 9019.
Please
retain this
handbook for
future
reference
1
1 Control Valve Cover and Electronic Faceplate
2 Salt Lid
3 Salt Cabinet
4 Water Softener Valve and Motor
2
5 Brine Well and Cover
6 Overflow Connection
4
7Rim
7
5
6
Note
Serial Number is required for registration
of warranty (located under salt lid).
Please Remember – Only use tablet or pellet salt in your softener!
3
2
Installation of Tapworks Softener models Ultra 9, AD11 & AD 15
Identifying major parts of your water softener
Installation of Tapworks Softener models Ultra 9, AD11 & AD 15
Identifying major parts of your water softener
Description
(cont)
Quantity
Easy Install Tees
(incorporates check valve)
1pairG1038
By pass set (3 valves)
1 set
B505 (1)
B534 (2)
15mm reducer (if required)
239845
Inlet/Outlet Hoses
2
803189
Hose Gaskets
4
803188
Adaptor Elbows
2
7255583
1pair
7109041
(with prefitted adaptor ‘O’ rings)
Adaptor Clips
3
Silicone Grease
1
n/a
Drain & Overflow Tubing
1
10069
Overflow Elbow
Overflow Grommet
1
1
7109041
7109041
Drain & Overflow hose clips
2
7109041
Transformer
1
7323679
Hard Water Test Kit
1
800005
Spares-Adaptor ‘O’ Rings
2
7109041
Please Remember – Only use tablet or pellet salt in your softener!
PLANNING AND SITING THE INSTALLATION
The installation of a water softener is relatively easy, but we
recommend that this work is undertaken by a plumber or an
experienced DIY handyman. Where possible the water softener
should be sited close to the rising main, allowing for any required
hard water draw off points, i.e. drinking tap and outside tap.
A 22mm installation kit is included with the water softener. Use the
15mm reducers for 15mm pipework. Keep the drain run as short as
possible and allow for ease of service and salt access. If installed
next to a boiler or hot water cylinder you may have to protect
against condensation. When siting the softener please place on a
sound base and consider space for accessing the unit for servicing
etc. Sufficient space should be left behind the unit to allow easy
access for repairs and cleaning. A minimum of 3” space must be
left above thevalve cover lid.Check local plumbing and electrical
regulations and by-laws. The installation must conform to them.
FREEZING
The installation of all water fittings should be in accordance with
local water bylaws and the water softener, and all associated
pipework, must be protected against freezing. Take special care
where the drain runs outside. Freezing will prevent recharge and
cause overflowing.
LEAD PIPEWORK
Where lead pipework exists downstream of the proposed location
of the water softener, we advise you ask the local water authority
for advice on the replacement of lead pipework. Grants may be
available. Homes built since 1976 will not have lead pipework.
ELECTRICAL REQUIREMENTS
The water softener requires a 240 volt 50 Hz electrical supply
taken off a power supply not a lighting circuit. Power is supplied via
a 24 volt 50 Hz transformer.
(cont)
HARDWATER TAP
Fitting a separate hard water drinking water tap is
currently recommended by the UK Dept of
Health,WRAS and the UKWTA.
Fitment of separate hard water drinking tap is not required by
regulation, except in exceptionally hard water areas
(above 400mg/l) where the Sodium content of the treated water
(increased due to the softening process) exceeds the level laid
down in the Water Supply (Water Quality) Regulations 2000.
If in doubt please seek advice.
PRESSURE
Low or high pressure could lead to damage or non-operation of the
water softener. If the daytime pressure exceeds 4.76 BAR (70 psi)
a pressure- reducing valve should be fitted. If daytime pressure is
less than 1.7 BAR (25 psi) a pressure pump is required.
Note: Night-time pressure will be much higher than daytime.
FLOW RATES
The water flow must be at least 1 litre per minute for the water
softener to operate as originally designed.
Maximum flow is 53 litres per minute (peak).
PLUMBING COMPONENTS NEEDED
The installation kit provides the basic plumbing components but
additional piping and connectors (capillary and/or compression
copper fittings) should be used as required.
WARNING: FAILURE TO MEET THE FOLLOWING
REQUIREMENTS CAN CAUSE DAMAGE TO THE WATER
SOFTENER, OR RESTRICT ITS OPERATION.
Please Remember – Only use tablet or pellet salt in your softener!
4
Installation of Tapworks Softener models Ultra 9, AD11 & AD 15
Installation of your water softener
Installation of Tapworks Softener models Ultra 9, AD11 & AD 15
Installation of your water softener
SPECIFICATION REQUIREMENTS
Maximum water temperature 49°C (120°F)
Maximum daytime working pressure
4.76 BAR (70 psi)
Minimum working pressure 1.7 BAR (25 psi)
Minimum system flow 0.06m3/hr
Maximum system flow 3.18m3/hr
If a pressure-reducing valve is required this may be ordered
from Tapworks:
Quote Part No.800220 for 1/2” or 15mm pipework
Quote Part No.800223 for 3/4” or 22mm pipework
(cont)
CENTRAL HEATING SYSTEMS
Central heating systems should always be treated with a
proprietary corrosion inhibitor regardless of being filled with
softened or hard water. Systems containing aluminium should
always be filled with hard water unless instructed otherwise by
the manufacturer.
A
B
C
D
E
Pressure Reducing Valve (if required)
Bypass Valve
Inlet Valve
Outlet Valve
Inlet tee incorporating check valve
UNVENTED OR COMBINATION SYSTEMS
The water softener and installation kit is compatible with
unvented or combination systems. All connections are included
for the by-pass (two 15mm reducers are included if required).
DRAIN HOSE
With a recommended pressure of 3 BAR, the maximum drain
run is 3m with a constant fall before entering an air gap.
The maximum height above the softener should be no more
than 2m.
5
B
D
A
E
C
Please Remember – Only use tablet or pellet salt in your softener!
Note: If you need to remove the valve cover for ease of
installation simply release the two catches behind the valve
cover and tilt top end towards you slowly, taking care not to
pull off the wire connections.
Please note that the valve cover is connected to the valve
motor, so cannot be removed fully.
PLUMBING
Turn off the water supply at the incoming main and begin
plumbing as per the installation instructions on page 5.
FIT THE BYPASS KIT
Cut off the rising main and install the inlet tee with check valve
using 15mm reducer if required. Next, plumb the bypass,
Valve Service Position
Inlet open
From mains
To water
softener inlet
Bypass closed
(The use of the plastic plumbing fittings with copper pipe may affect the
electrical earthing or bonding of the copper pipe. If in doubt, we advise that
you contact a qualified electrician for advice).
To bypass softener, ensure bypass is open (horizontal) as
per right hand diagram below.
Hard Water Bypass Position
Inlet tee
incorporating
check valve
15mm reducer
(if required)
inlet and outlet valves and outlet tee, using 15mm reducer if
required, so that the water supply can be turned back on.
Use the threaded valves for the inlet and outlet and the
compression valve for the bypass. Before turning the water
back on, make sure the bypass is open and the inlet and outlet
valves are closed. This will allow water to pass directly to the
household system without it diverting to the water softener.
See Valve Hard Water Bypass poition diagram below.
15mm reducer
(if required)
Outlet open
From water
softener outlet
To system
15mm reducer
(if required)
Inlet tee
incorporating
check valve
Bypass open
Inlet closed
From mains
15mm reducer
(if required)
To water
softener inlet
Please Remember – Only use tablet or pellet salt in your softener!
Outlet closed
From water
softener outlet
To system
6
Installation of Tapworks Softener models Ultra 9, AD11 & AD 15
Step-by-step guide to plumbing the softener
Installation of Tapworks Softener models Ultra 9, AD11 & AD 15
Step-by-step guide to plumbing the softener (cont)
FIT THE INLET AND OUTLET ADAPTOR ELBOWS
Remove the plastic plug from the outlet port on the water softener valve, if present.
Adaptor elbows are pre-fitted with a single ‘O’ ring to the outer groove. Push the
adaptors into the valve inlet as far as they will go. Lightly lubricate using the silicone
grease provided.
Note: Do not use petroleum jelly or oil based lubricants
Note: See diagram opposite for ‘O’ Ring location (pre-fitted)
Spare ‘O’ rings are supplied only if required.
‘O’ Ring
Inlet
Turbine Located
Inside
Outlet
‘O’ Ring
7
Please RememberOnly use tablet or pellet salt in your softener!
SECURE THE ADAPTOR ELBOW
Snap the two large adaptor clips into place,from the top down
(see top illustration opposite). Be sure they snap firmly into
place so that the adaptors will not pull out. Pull on the adaptors
to ensure a tight fit has been achieved.
INLET AND OUTLET CONNECTIONS
(For unvented or direct systems refer to page 5). Use the
connecting hoses provided with the elbow unions to make the
inlet and outlet connections. Fit the hose gaskets into the ends
of the inlet/outlet hoses.
DRAIN OUTLET/OVERFLOW CONNECTION
Insert the rubber grommet into the overflow socket situated
2/3 of the way up the rear of the water softener cabinet.
Only insert the overflow adaptor using the silicone grease
provided once the grommet is secure. Cut two lengths of hose
as required to make the drain and overflow connections.
Fit one length of hose onto the overflow adaptor and one
length onto the drain line adaptor. Turn the drain line adaptor
so that a straight connection can be made. The drain hose and
overflow hose must be secured with the supplied metal clamps
(see bottom illustration opposite). Pass the overflow hose
through a hole in an outside wall so that its end can be seen.
The drain hose may be connected directly into an open drain
or via the waste outlet similar to a washing machine. The drain
and overflow must be kept straight and not kinked.
On some tight fitting installations it may be a
benefit to make all connections up before
inserting the elbow into the valve ports.
Please Remember – Only use tablet or pellet salt in your softener!
8
Installation of Tapworks Softener models Ultra 9, AD11 & AD 15
Step-by-step guide to plumbing the softener (cont)
Installation of Tapworks Softener models Ultra 9, AD11 & AD 15
Step-by-step guide to plumbing the softener (cont)
ELECTRICAL INSTALLATION
The water softener works on a 24 volt, 50Hz electric power
supply. You must plug the transformer into a 240 volt outlet
only. Be sure that the electrical outlet you plug the transformer
into is inside, as the transformer is not designed for outdoor use.
Should the faceplate fail to display or indicate an error code,
please check that the connections are as per the diagram
below, you will need to remove the valve cover to do this.
To connect the transformer to the controller board, push the
female end plugs on to the male connectors as indicated
below. The two flat ends of the female connectors should face
each other to allow for an easy connection.
9
Please Remember – Only use tablet or pellet salt in your softener!
If you should experience any difficulty with your water softener,
please refer to the problem solving checklist at the back of this handbook.
This will help to prevent unnecessary cost and inconvenience.
For service, support or technical advice please call our service
desk on 0870 429 9019.
Programming the Ultra 9 Faceplate
Programming the Ultra 9 Faceplate
Programming the Ultra 9 Faceplate
Setting up
11
Your water softener has an advanced volume controlled system
which allows you to achieve significant salt and water savings
during recharge.
c) Recharge is based on patterns established for volumes of
water used, giving you the maximum conservation of water
and salt usage.
Your softener features:
a)An LCD display and user friendly buttons.
b) An extended power back up (48 hours). The memory retains
all settings for extended periods during any power loss and
beyond that time only the time needs resetting.
Note: To alter settings during normal operation press SET until
desired function is reached.
Please Remember – Only use tablet or pellet salt in your softener!
When the transformer is first plugged in, the display will flash 12.00am.
Note: Each time you press a button on the fascia panel display,
a beeper sounds. One beep signals that a change is accepted. If the
beeper sounds continually then a different button is required to affect
the operation.
SET THE PRESENT TIME
The display will continue to flash and the time can be advanced or
moved backwards using the s or t buttons. Holding down the
buttons advances the time at a faster rate.
If the time requires changing during normal operation, press the SET
button once. The display will flash and indicate present time.
You may use the s or t buttons as described above to alter the
time. Once the required time is displayed the time may be set by
pushing the SET button once more.
SET THE WATER HARDNESS CALCULATION
The display will flash ’25 hardness’ (this is
a pre-set factory setting). Hardness varies
from one location to another. Use the kit
provided to determine your water
hardness in ppm. If necessary change to
the unit setting indicated.
25
HARDNESS
Programming the Ultra 9 Faceplate
Programming
WATER HARDNESS
ppm
(170)
(190)
(200)
(220)
(240)
(255)
(270)
(290)
(300)
(325)
(340)
(360)
(380)
(400)
(420)
(440)
(460)
(480)
(500)
Please Remember – Only use tablet or pellet salt in your softener!
Unit Setting
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
30
30
35
12
Programming the Ultra 9 Faceplate
Programming
(cont)
To increase or decrease the displayed number to your required
setting use the s or t buttons.
Once the required setting is displayed it may be set by pushing the
SET button once more.
SETTING ADDITIONAL FEATURES
SET THE RECHARGE TIME
Hold down the SET button for 3 seconds,
02:00AM recharge time will appear on
the screen.
02:00
RECHARGE TIME
Note: 2.00AM is chosen because any
household water used during recharge
will be replaced with hard water.
Consequently a time is required when
very little, if any, water will be used.
To select a different recharge time use the s or t buttons, to
adjust one hour at a time. Once the required setting is displayed it
may be set by pressing the SET button once more.
Note: Recharge will last for approximately 1 hour.
13
For maximum efficiency, we recommend
the factory setting – DY – is maintained.
This ensures the unit will automatically
control all recharges with intervals based
on water usage. If required, press s to
RECHARGE
set a maximum time in days between
recharges. Each press of the s button
advances 1 day. When set, the unit will
recharge after the set number of days
since the last recharge, irrespective of water usage.
Press the SET button again, and
OFF-HEAVY BKWASH will be shown on
the display. For operation with this
unit the heavy back wash must
remain OFF. If this facility is ON,
press the t button to change. Press the
SET button to continue.
97 recharge will appear on the screen.
For operation with this unit, the
97 recharge feature must remain
OFF. If this facility is ON, press the t
button to change. Press the SET button to
complete the programming procedure.
OFF
HEAVY BKWASH
97
RECHARGE
Please Remember – Only use tablet or pellet salt in your softener!
The unit can be programmed to recharge
at the next pre-programmed time,
regardless of its remaining capacity.
RECHARGE TONIGHT
This is particularly beneficial to ensure a
WATER MANAGEMENT SYSTEM
sufficient softened water supply for an
%
unexpected heavy water usage the next
day. Simply press the TOUCH/HOLD
CAPACITY
button once. Recharge tonight will flash on
the display, indicating a recharge will
occur at the pre-programmed recharge time. This completes the
instruction. Should you wish to cancel this recharge, press the
TOUCH/HOLD button once and immediately release. The display
will return to the to the time display.
12:00
20
TO RECHARGE NOW
Alternatively a manual recharge can be
initiated at any time. Simply press the
TOUCH/HOLD button and hold it down
for approximately 3 seconds, until a
beep sounds.
Recharge will flash on the display.
The process will take a few minutes to
begin and lasts approximately 1 hour.
Programming the Ultra 9 Faceplate
User information
Use as little water as possible during this time period as hard water
will bypass the water softener.
Once a recharge is complete, the recharge now display will
disappear. The present time will be displayed.
Note: The unit will automatically flash ‘recharge tonight’ once the
computer calculates that a recharge is required. This is information
only – no action is required. Once recharge begins, a flashing
‘recharge’ replaces the flashing ‘recharge tonight’.
12:00
RECHARGE NOW
WATER MANAGEMENT SYSTEM
20 %
CAPACITY
It cannot be cancelled once started.
Please Remember – Only use tablet or pellet salt in your softener!
14
Programming the Ultra 9 Faceplate
User information
(cont)
HOUSEHOLD WATER USAGE INFORMATION
To access these features, press the DATA button, until desired
information is displayed. The information is shown below the clock.
SOFTENED WATER
CAPACITY REMAINING (%)
After the unit has recharged, its capacity
RECHARGE TONIGHT
to produce softened water will be 100%.
WATER MANAGEMENT SYSTEM
This capacity will decrease as you use
%
the soft water. This is a useful feature as
it allows you to see at a glance the status
CAPACITY
of your machine. If you you are about to
have an influx of guests, then check the
status of the unit. If it is below 50% it is advisable to initiate an
immediate recharge or, set the machine to recharge that night.
12:00
LITRES TODAY
Each day, beginning at midnight,
the timer keeps a running count of the
total amount of water passing through
the softener.
WATER MANAGEMENT SYSTEM
173
LITRES TODAY
20
MEASURING THE FLOW RATE
This display will show the water flow rate
through the water softener in litres per
minute. If the reading is zero, open a tap
connected to the softened water supply
to achieve a reading. If the reading is
still zero check that the inlet, outlet and
bypass valves are set as per diagram on
page 6.
15
23:00
AVERAGE DAILY LITRES
If desired, return to the normal screen by
pressing the data button repeatedly.
The figure displayed is the average
amount of water used by the household
each day, over the past 7 day period.
12:22
PM
RECHARGE TONIGHT
WATER MANAGEMENT SYSTEM
19
x 10
AVG DAILY LITRES
WATER MANAGEMENT SYSTEM
.0 %
FLOW RATE
Please Remember – Only use tablet or pellet salt in your softener!
Programming the Ultra 9 Faceplate
User information
(cont)
POWER CUTS
If the electrical power to the water softener is interrupted, the time display will be blank, but the ‘memory’ built into the electronics will keep
the correct time for up to 48 hours.
The water softener will not recharge but will pass softened water. In the case of a power cut your demand for water will be less as most
appliances will not work and so a recharge should not be necessary. When electrical power is returned,one of two things will happen:
1 Power off up to 48 hours
The display returns and is steady. No operation is necessary.
2 Power off over 48 hours
The display returns and flashes. Only the time requires re-setting. The hardness and recharge time will not have been lost as they are
stored. Even if the time is incorrect after a certain period, the water softener will continue to work but will recharge at what it believes the
time to be.
Please Remember – Only use tablet or pellet salt in your softener!
16
Programming the Ultra 9 Faceplate
Diagnostic data transfer
Tapworks Water Softeners come fitted with our unique diagnostic
data transfer system.
Our Automated Service Evaluation System enables your water
softener to ‘talk’ directly to the Service Centre and communicate
data which otherwise might only be accessed by a site visit to
your home.
The data received is reviewed by a technician and if there is a
problem it may be possible to correct it by telephone. If a service
call is necessary, the engineer will be likely to know in advance
what parts and repairs are required.
DIAGNOSTIC DATA TRANSFER
­• Can provide you with information on the efficiency and performance of your water softener.
­• Can save you the cost and inconvenience of an unnecessary call-out.
­• Can save time and money in the event of a call-out.
17
USING THE DIAGNOSTIC DATA TRANSFER
­• You will need a telephone.
• Dial the Service Centre dedicated telephone number
0870 429 9054.
• When connected, the Service Centre will ask you to follow
a simple procedure.
• Hold the telephone mouthpiece about 1” from the
symbol
on the faceplate below the screen. (see illustration below).
• Press the telephone button.
• ‘CALL’ will appear on screen.
• Press the telephone button again. The unit will beep for approximately 30 seconds
• When the beeping stops finish your call.
Your call will then be processed by the Service Centre.
Don’t forget to leave your details if you expect a reply!
Please Remember – Only use tablet or pellet salt in your softener!
Your unit should now be fully plumbed and ready to use.
NOTES TO THE INSTALLER – BEFORE YOU LEAVE
1 Having programmed your unit you will wish to ensure that it is functioning properly before you leave the site.
2 Our Service Department will offer you advice. If you have any queries do not hesitate to call us.
3 Open the inlet and outlet valve and close the bypass as indicated in the diagram (page 6). Check that all the plumbing connections are secure and that there are no leaks.
4 Check that the time of day is correct.
5 Initiate a recharge
Hold down the TOUCH/HOLD button for about 3 seconds until RECHARGE flashes in the display. After a few minutes a small amount of water will enter the salt cabinet. This process will take approximately 4-8 minutes.
FILL WITH SALT
6 Once the water has run to drain,fill the cabinet with salt and check your drain connections. You will require a 25kg bag of Pellet salt or Tablet salt. DO NOT use granular salt. Make sure that the brine well cover is in place and secure as salt must not be allowed to enter the brine well. Do not fill salt above the overflow. (See unit explosion diagram page 2).
Programming the Ultra 9 Faceplate
Finishing installation
7 The whole recharge procedure will take approximately
1 hour. Once complete softened water will gradually replace the hard water in the storage tank over a period of normally 7 days.
However, this can take longer in larger houses.
8 Advise the customer that any water fed from the storage tank will not be softened immediately. Any water drawn directly
from the softener following recharge will be soft.
9 Ensure that the customer is left with all literature relating to
the unit.
10Return the Guarantee Registration Card to Tapworks.
IMPORTANT – TAPWORKS WATER SOFTENERS HAVE
12 MONTHS PARTS & LABOUR WARRANTY. YOU CAN
EXTEND THIS TO 2 YEARS BY RETURNING THE
GUARANTEE REGISTRATION CARD. WE WILL SEND
YOU (WITHIN 28 DAYS)YOUR WARRANTY CERTIFICATE
DETAILING YOUR 2 YEAR GUARANTEE.
If you are a regular user of water softeners you will benefit from
joining Team Tapworks.
Call 01494 480 621 for details. Thank you for choosing
Tapworks.
Please Remember – Only use tablet or pellet salt in your softener!
18
If you should experience any difficulty with your water softener,
please refer to the problem solving checklist at the back of this handbook.
This will help to prevent unnecessary cost and inconvenience.
For service, support or technical advice please call our service
desk on 0870 429 9019.
Programming the AD11 & AD15 Faceplates
Programming the AD11 & AD15
Faceplates
Programming the AD11 & AD15 Faceplates
Setting up
Your water softener has an advanced volume controlled system,
which allows you to achieve significant salt and water savings
during recharge:
Your unit features:
a)An LCD display and user friendly buttons.
b)An extended power back up (48 hours). The memory retains all
settings for extended periods during any power loss and beyond
that only the time needs resetting.
21
c)Recharge based on patterns established for volumes of water used,
giving you the maximum conservation of water and salt usage.
Note: To alter settings during normal operation press SELECT until
desired function is reached.
Please Remember – Only use tablet or pellet salt in your softener!
When the transformer is first plugged in, the display will flash 12.00am.
Note: Each time you press a button on the fascia panel display, a beeper
sounds. One beep signals that a change is accepted. If the beeper sounds
continually then a different button is
required to affect the operation.
12:00
AM
SET THE PRESENT TIME
The display will continue to flash and the
PRESENT TIME
time can be advanced or moved
backwards using the s or t buttons.
Holding down the buttons advances the
time at a faster rate.
If the time requires resetting during normal operation, press the SELECT button
once. The display will flash and indicate present time. You may use the
s or t buttons as described above to alter the time. Once the required time
is displayed the time may be set by pushing the SELECT button once more.
SET THE WATER HARDNESS CALCULATION
The display will flash ’25 hardness’ (this is a pre-set factory setting).
Hardness varies from one location to another. Use the kit provided to
determine your water hardness in ppm. If necessary change to the unit
setting indicated.
Programming the AD11 & AD15 Faceplates
Programming
WATER HARDNESS
ppm
(170)
(190)
(200)
(220)
(240)
(255)
(270)
(290)
(300)
(325)
(340)
(360)
(380)
(400)
(420)
(440)
(460)
(480)
(500)
Please Remember – Only use tablet or pellet salt in your softener!
Unit Setting
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
30
30
35
22
Programming the AD11 & AD15 Faceplates
Programming
To increase or decrease the displayed number to your required setting
use the s or t buttons.
Once the required setting is displayed it may be set by pushing the
SELECT button once more.
15
HARDNESS
SET THE RECHARGE TIME
The display will flash 02.00 recharge time, which is the pre-set factory
setting. If you wish to change this time then proceed as follows:
(if not, press SELECT and proceed to the next section).
Note: 2.00am is chosen because any household water used during
recharge will be replaced with hard water. Consequently a time is
required when very little, if any, water will be used. To select a
different recharge time use the s or t buttons, to adjust one hour at
a time. Once the required setting is displayed it may be set by
pressing the SELECT button once more. Recharge will last for
approximately 1 hour.
23
2:00
AM
PRESENT TIME
Please Remember – Only use tablet or pellet salt in your softener!
TO RECHARGE TONIGHT
The unit can be programmed
AM
to recharge at the next
pre-programmed time, regardless
RECHARGE TONIGHT
of its remaining capacity. This is
particularly beneficial to ensure a
sufficient softened water supply for
an expected heavy water usage the next day.
9:10
Programming the AD11 & AD15 Faceplates
User information
NOTE: The unit will automatically flash ‘recharge tonight’ once the
computer calculates that a recharge is required. This is for information
only – no action is required. At the next programmed recharge time the
cycle will automatically begin. Once a recharge is initiated a flashing
‘recharge’ replaces the flashing ‘recharge tonight‘.
Simply press the TOUCH/HOLD button once. Recharge tonight
will flash on the display.To cancel recharge tonight, press the
TOUCH/HOLD button once and immediately release. The display
will return to the time display.
TO RECHARGE NOW
Alternatively, a manual recharge
AM
can be initiated at any time.
Simply press the TOUCH/HOLD
RECHARGE
button and hold it down for
approximately 3 seconds, until a
beep sounds.Recharge will flash on
the display. The process will take a few minutes to begin and last
approximately 1 hour.
1 1:00
It cannot be cancelled once started.
Use as little water as possible during this time period as hard water will
bypass the water softener. Once the recharge is complete the recharge
display will disappear.
Please Remember – Only use tablet or pellet salt in your softener!
24
Programming the AD11 & AD15 Faceplates
User information
(cont)
POWER CUTS
If the electrical power to the water softener is interrupted, the time
display will be blank,but the ‘memory’ built into the electronics will
keep the correct time for up to 48 hours.
The water softener will not recharge but will pass softened water. In the
case of a power cut your demand for water will be less as most
appliances will not work and so a recharge should not be necessary.
When electrical power is returned, one of two things will happen:
1 Power off up to 48 hours
The display returns and is steady. No operation is necessary.
2 Power off over 48 hours
The display returns and flashes. Only the time requires re-setting.
The hardness and recharge time will not have been lost as they are
stored. Even if the time is incorrect, the water softener will continue to
work but will recharge at what it believes the time to be. Re-set the time
as described in the programming section (see page 22).
Should an error code appear…
ERRO1
25
Check electrical connections are as per configuration on page 9.
a Unplug transformer.
b Check direct connections.
c Replug transformer.
d Wait for 6 minutes.If the error code is rectified,the error code will not re-appear.
NOTE: The softener may recharge immediately following a cleared
error code.
BUILDING A HISTORY
Because it has no historical data to base its logic on, your water
softener will recharge quite frequently when first used to ensure
continuous softened water. Within a few months it will settle into a more
regular pattern.
SALT USAGE
Because your Automatic Demand water softener uses proportional
brining, more frequent recharges are not at the expense of high salt
usage. However, if you are a household with low water usage you will
find after a few months that your water softener will become
increasingly efficient, as it adapts to suit your water usage.
LARGE INFLUXES OF GUESTS
If you have people to stay and use more water than normal, you will
find that your Automatic Demand water softener recharges more
frequently. As your household water usage returns to normal, so too will
the recharge frequency.
Please Remember – Only use tablet or pellet salt in your softener!
Tapworks water softeners come fitted with our unique diagnostic data
transfer system.
Our Automated Service Evaluation System enables your water softener
to ‘talk’ directly to the Service Centre and communicate data which
otherwise might only be accessed by a site visit to your home.
The data received is reviewed by a technician and if there is a problem
it may be possible to correct it by telephone. If a service call is
necessary, the engineer will be likely to know in advance what parts
and repairs are required.
DIAGNOSTIC DATA TRANSFER
­• Can provide you with information on the efficiency and performance of your water softener.
­• Can save you the cost and inconvenience of an unnecessary call-out.
­• Can save time and money in the event of a call-out.
Programming the AD11 & AD15 Faceplates
Diagnostic data transfer
USING THE DIAGNOSTIC DATA TRANSFER
­• You will need a telephone.
• Dial the Service Centre dedicated telephone number
0870 429 9054.
• When connected, the Service Centre will ask you to follow
a simple procedure.
• Hold the telephone mouthpiece about 1” from the
symbol
on the faceplate below the screen. (see illustration below).
• Simultaneously press the UP and DOWN buttons.
• A constant beeping pattern is emitted.
• Release the buttons,the data message will continue to transmit for about 20 seconds.
• When the beeping stops finish your call.
Your call will then be processed by the Service Centre.
Don’t forget to leave your details if you expect a reply!
Please Remember – Only use tablet or pellet salt in your softener!
26
Programming the AD11 & AD15 Faceplates
Finishing installation
Your unit should now be fully plumbed and ready to use.
NOTES TO THE INSTALLER – BEFORE YOU LEAVE
1 Having programmed your unit you will wish to ensure that the unit is functioning properly before you leave the site.
2 Our Service Department will offer you advice. If you have any queries do not hesitate to call us.
3 Open the inlet and outlet valve and close the bypass as indicated in the diagram (page 6). Check that all the plumbing connections are secure and that there are no leaks.
4 Check that the time of day is correct.
5 Initiate a recharge
Hold down the TOUCH/HOLD button for about 3 seconds until RECHARGE flashes in the display. After a few minutes a small amount of water will enter the salt cabinet. This process will take approximately 4-8 minutes.
FILL WITH SALT
6 Once the water has run to drain,fill the cabinet with salt and check your drain connections. You will require a 25kg bag of Pellet salt or Tablet salt. DO NOT use granular salt. Make sure that the brine well cover is in place and secure as salt must not be allowed to enter the brine well. Do not fill salt above the overflow. (See unit explosion diagram page 2).
27
7 The whole recharge procedure will take approximately 1 hour.
Once complete softened water will gradually replace the hard
water in the storage tank over a period of normally 7 days.
However, this can take longer in larger houses.
8 Advise the customer that any water fed from the storage tank will not be softened immediately. Any water drawn directly from the softener following recharge will be soft.
9 Ensure that the customer is left with all literature relating to the unit.
10Return the Guarantee Registration Card to Tapworks.
IMPORTANT – TAPWORKS WATER SOFTENERS HAVE
12 MONTHS PARTS & LABOUR WARRANTY. YOU CAN
EXTEND THIS TO 2 YEARS BY RETURNING THE GUARANTEE
REGISTRATION CARD. WE WILL SEND YOU (WITHIN 28
DAYS) YOUR WARRANTY CERTIFICATE DETAILING YOUR
2 YEAR GUARANTEE.
If you are a regular user of water softeners you will benefit from joining
Team Tapworks.
Call 01494 480 621 for details. Thank you for choosing
Tapworks.
Please Remember – Only use tablet or pellet salt in your softener!
Problem solving
Problem solving
Tapworks Softener Models Ultra 9, AD11 & AD15
For service, support or technical advice please call our service
desk on 0870 429 9019.
Problem solving
Problem solving
(cont)
If you are experiencing poor water flow, please check all plumbing first, as it is extremely rare for a softener to cause flow rate problems.
Save money by ensuring an engineer is not called out unnecessarily. However, if the solution to the problem is not successful,
please call for service and advise us what you have tried. Call our Direct Service Line on: 0870 429 9019.
Checklist
Solution
Page
No.
PROBLEM: Hard Water or, Intermittently Hard Water
1. Is there a minimum of 6 inches of salt in the cabinet?
1. Fill the cabinet with salt.
2
2. Is the bypass valve closed and the inlet and outlet valves open? 2. Close the bypass valve and open the inlet and outlet valves.
6
3. Is the hardness setting correct? 3. Reset the unit setting as per table open the inlet and outlet valves. 12 & 22
Important Notes: If any of the above requires action, add 4 litres of clean water to the salt and initiate a ‘recharge now’.
PROBLEM: No Water
1. Is the water mains open?
1. Open water mains.
5
2. Are the inlet and outlet valves open? 2. Open the inlet and outlet valves.
6
PROBLEM: Unit recharges at incorrect time of Day
1. Is the present time correct?
1. Reset the present time.
12 & 22
2. Is the recharge time correct? 2. Reset the recharge time.
13 & 23
3. Has there been a power cut? PROBLEM: No Recharge occurring or, little or no salt usage
29
1. Is the water soft?
1. If yes, no action is required.
2. Is the water level in the salt cabinet high? 2. If yes, check the drain line is not frozen or blocked. Initiate.
an immediate recharge.
14 & 24
Please Remember – Only use tablet or pellet salt in your softener!
Problem solving
Problem solving
(cont)
Checklist
Solution
Page
No.
PROBLEM: Excessive Salt Usage
1. Check the hardness.
1. Reduce the unit setting if incorrect.
12 & 22
PROBLEM: No Water in Cabinet or Very Low
1. This is quite normal. Unlike conventional water softeners only a
a few inches of water is at the bottom of the cabinet.
1. No action necessary.
PROBLEM: High Water Level in Cabinet
1. Is the water level in the salt cabinet high?
1. Initiate an immediate recharge. If the problem does not return,
there is nothing wrong
14& 24
PROBLEM: Water Running Down the Overflow
1. Is the water level in the salt cabinet high?
1. If yes, bypass the water softener and call for service.
6
1. If yes, wait until it finishes, check the present time and
12 & 22
PROBLEM: Water Running Down the Drain Line Constantly
1. Is the unit in recharge mode?
2. Does an error code appear, eg ‘ERR 01’?
recharge time settings and adjust if incorrect.
2. Check all electrical connections are secure. Turn the power off for
ten seconds, and then switch back on.
9
1. Is the Faceplate blank?
1. Check the power is turned on and all connections are secure
9
2. Is the display stuck on one function?
2. Turn the power off for ten seconds and then switch back on.
3. Does an error code appear, eg ‘ERR 03’?
3. Check all connections are secure. Turn the power off for ten
seconds, and then switch back on.
PROBLEM: Electronic Faceplate
Please Remember – Only use tablet or pellet salt in your softener!
9
30
Problem solving
Guarantee, service & general information
All Tapworks Domestic Water Softeners are fully covered by
one year parts and labour guarantee against manufacturing
defects from the date of purchase.
This guarantee does not affect the statutory rights of the
consumer.
Any faults which are not attributable to the water softener but
to faulty installation or operation will be chargeable.
The following,which are not attributable to the water softener but to faulty
installation or operation, will be chargeable.
1 Water softeners installed where pressure or flow rates are not within the limits stated in the user and installer handbook.
2 Faults arising from misuse or neglect.
3 Failure to replenish salt, or not using tablet/pellet salt.
4 Resetting the programmer in the event of a power failure or incorrect programming.
(cont)
5 Resetting the programmer when the influent water hardness or the number of people in the household changes.
6 Water softeners not installed in accordance with local regulations.
7 Any fault arising from repairs or alterations to the water softener carried out by anyone other than our own engineers.
8 Water softeners installed outside the mainland counties of England.
9 Faults arising from faulty installation,plumbing or electrical.
10Any defect or damage occasioned by fire, lightning, explosion, flood, storm, tempest, impact or other extraneous causes.
11Water softener installed on bore hole,well water or a non-standard installation not covered by the instruction book may be subject to limitations on the warranty provided.
12Units installed in such a way that access for servicing is restricted.
RETURN YOUR REGISTRATION CARD TODAY!
TO BENEFIT FROM YOUR FREE 2 YEAR GUARANTEE
31
Please Remember – Only use tablet or pellet salt in your softener!
General information
SALT
Salt is used as the cleansing agent for your water softener’s resin bed.
The salt cabinet will need to be refilled from time to time.
It is essential that approximately 6 inches of salt is maintained
as a minimum to ensure operating efficiency.
Failure to replenish salt will prevent the unit from cleansing itself on its
recharge cycle and consequently it will be unable to soften water. Pour the
salt slowly into the cabinet. Ensure that the brine well cap is secure, as no
salt should be allowed to enter here. DO NOT use granular salt.
ONLY USE TABLET SALT OR PELLET SALT.
Your local water softener stockist will stock salt.
HOLIDAYS
We would recommend that you by-pass your water softener if you are away
from your home for long periods of time.
Problem solving
Guarantee, service & general information
(cont)
NOTE: During the cleaning process salt does not enter the water supply.
Salt is rinsed to drain.
CLEANING
Your unit may be cleaned with a damp cloth and detergent. Do not use
bleaches, solvents or spirits as this may cause damage.
WATER LEVEL
The water level will vary. Generally there will be no more than two inches
of water in the cabinet. During recharge this will increase. Water may
normally be visible only when the salt level is very low.
PERFORMANCE CHECK-UP
To ensure the efficient operation of your softener, Tapworks recommends
regular servicing. Please call 0870 429 9019 to discuss your
service options.
RETURN YOUR REGISTRATION CARD TODAY!
TO BENEFIT FROM YOUR FREE 2 YEAR GUARANTEE
Please Remember – Only use tablet or pellet salt in your softener!
32
Problem solving
General information
THE USE OF SOFTENED WATER
WASHING MACHINES
You will need much less soap powder. In most washes one tablespoon will
be sufficient. Too much lather and clothes will not rinse properly.
DISHWASHERS
If your dishwasher is on a softened water supply, you will no longer need
to fill your unit with salt. The salt was used to soften the water in
the dishwasher.
STEAM IRONS/CAR BATTERIES
Only used distilled or deionised water,not softened water.
Always follow manufacturers instructions.
COPPER STAINING
This will be caused by new pipework and should disappear after a short
time. Simply wipe away any deposit. If this persists poor earthing may be
allowing electrolytic corrosion. Contact an electrical engineer.
CLEANING SINKS, BATHS AND BASINS
You will find that your cleaning chores are reduced, and you will use less
cleaning product, as cleaning becomes a quick wipe around. Occasionally
‘spotting’ may result but this is easily rinsed off and nothing to worry about.
33
IS MY WATER SOFT?
Test the water hardness from the softened supply using the test kit supplied.
Your water should change the colour of the test with one drop of solution.
If your unit has been installed for a short period of time it may be 2-3 weeks
before the softened water completely replaces the hard water in your
storage tank.
HARD WATER
One household tap and any garden taps should be left on a hard water
supply. Softened water contains a small amount of sodium. In four pints of
softened water the sodium content is about the same as in1/4 pint of milk.
It is recommended not to use softened water with baby formula or for
people on low-sodium diets.
If you are concerned about the quality of your drinking water supply ask
your local stockist about the benefits of a Tapworks Drinking Water System.
Tapworks, Mill Road, Stokenchurch, Bucks HP14 3TP
Direct Service Line: 0870 429 9019
Fax: 01494 484 312
www.tapworks.co.uk
As part of our policy of ongoing research and development, we reserve the right to alter design and specification without prior notice.
Part no: 300505
Iss: 03/13