CASTROL REWARDS PROGRAMME - ONLINE TERMS AND CONDITIONS IMPORTANT LEGAL NOTICE Welcome to the Castrol Rewards Programme. You must read and agree to the following terms and conditions before you access or participate in the Castrol Rewards Programme. These terms and conditions applies to the entire contents of this website under the domain name: rewards.castrol.com (the “Rewards Portal”) and to any correspondence by e-mail between us and you. Using the Rewards Portal indicates that you accept these terms. If you do not accept these terms, do not use the Rewards Portal. The promoter of the Castrol Rewards Programme is Lubricants UK Limited of Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP, UK (Company No. 00097216) (“Castrol” or “us” or “our” or “we”). Questions or concerns regarding the Rewards Portal and the Castrol Rewards Programme should be addressed only by email to Castrol at: [email protected]. TERMS AND CONDITIONS These terms and conditions together with (1) Eligibility Criteria Policy; (2) Step by Step Guide Online Version; (3) Privacy Statement; and (4) AntiCorruption, Anti-Money Laundering and Ethical Compliance Policy (the “Terms and Conditions”) is a legal agreement between Castrol and you and which regulates your right to enter into the Castrol Rewards Programme. DEFINITIONS “BP Affiliates”: means BP plc and any company which is directly or indirectly Controlled by BP plc; “Control”: means the ability to direct the affairs of another, whether by virtue of the ownership of shares, contract or otherwise and “Controlled” shall be construed accordingly; “Distributor”: means a legal entity which is an authorized distributor of a BP Affiliate and which legal entity has signed the letter of consent agreeing to allow the DSR to participate in the Castrol Rewards Programme; “Distribution Sales Representative” or “DSR” or “you” or “your”: means a person who is employed as a salesperson by the Distributor (or is categorized by the Distributor as having a role or responsibilities equivalent to a salesperson); and “Programme Period”: means the term of the Castrol Rewards Programme starts on 1 April 2015 and ends at midnight on 31 December 2015 unless otherwise terminated by Castrol. ELIGIBILITY CRITERIA 1. The Castrol Rewards Programme is open to you if you satisfy the criteria specified in the Eligibility Criteria Policy. 2. You agree and undertake to comply with Castrol’s Anti-Corruption, Anti-Money Laundering and Ethical Compliance Policy. 3. Registration is not deemed complete and participation may not commence until you receive an email from us confirming your acceptance into the Castrol Rewards Programme at the email address that you supplied at the time of registration. CASTROL’S DISQUALIFICATION RIGHTS 4. By entering into the Castrol Rewards Programme, you acknowledge that failure to comply with the Terms and Conditions will result in immediate disqualification. 5. We may terminate the Castrol Rewards Programme, disqualify you or withhold the rewards if we consider in our absolute discretion without any liability if: (a) you do not meet the eligibility criteria set out in the Terms and Conditions; or (b) you are in breach of the Terms and Conditions; or (c) you have acted contrary to the requirement of good faith; or (d) the contract with the Distributor terminates as a result of a breach. 6. Castrol reserves the right to disqualify you if you alter or tamper with the Rewards Portal. Falsifying any point statement, reporting incorrect, fraudulent or unauthorized sales, or engaging in any other fraudulent, misleading improper or unlawful conduct regarding point awards or maintaining the Rewards Portal account is prohibited and may lead to your immediate suspension or termination of participation in the Castrol Rewards Programme. 7. Castrol reserves the right to cancel the Castrol Rewards Programme for convenience by giving 45 days written notice at any time and if Castrol does so, Castrol will allow you to redeem any points accumulated as at the date of termination. 8. Castrol reserves the right to cancel or postpone the Castrol Rewards Programme for any reason whatsoever including due to the provisions of any statute or rules or regulations as may be in force time to time. DATA PRIVACY 9. Please read Castrol’s Privacy Statement for full details of how Castrol uses your personal information, including how Castrol uses cookies on the Rewards Portal. Page 1 of 3 Confidential LIMITATION OF LIABILITY 10. Castrol and the BP Affiliates assume no liability whatsoever in relation to any rewards, even if Castrol and/or the BP Affiliates have been advised of the possibility of such damages or can anticipate such damages. The rewards must be used in accordance with all applicable health and safety standards and manufacturer’s guarantee and warranties. 11. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK AS TO YOUR PARTICIPATION IN, AND REWARDS RECEIVED IN CONNECTION WITH, THE CASTROL REWARDS PROGRAMME IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CASTROL REWARDS PROGRAMME, INCLUDING ANY REWARDS THAT YOU RECEIVE, IS PROVIDED "AS IS" AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND FROM CASTROL. CASTROL HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE REWARDS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. CASTROL DOES NOT WARRANT ANY REWARDS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CASTROL OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY. SHOULD ANY REWARD PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR AND YOU WILL NEED TO CONTACT THE MANUFACTURER OF THE REWARD FOR A REMEDY. 12. Castrol shall not under any circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Terms and Conditions for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss or corruption of data or information; (e) loss of business opportunity, goodwill or reputation; or (f) any other indirect or consequential loss or damage. 13. OTHER THAN THE LOSSES SET OUT IN CONDITION 12 (FOR WHICH CASTROL ARE NOT LIABLE), CASTROL’S MAXIMUM AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THE TERMS AND CONDITIONS WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN ALL CIRCUMSTANCES BE LIMITED TO A SUM EQUAL TO US$500.00 (FIVE HUNDRED US DOLLARS). THIS MAXIMUM CAP DOES NOT APPLY TO CONDITION 14. 14. Nothing in the Terms and Conditions shall limit or exclude Castrol’s liability for: (a) death or personal injury resulting from its negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited by law. 15. Neither Castrol nor any the BP Affiliate will be liable if the rewards or any parts of the rewards do not reach you for reasons beyond the control of Castrol and/or any BP Affiliate or if the rewards or any part of the rewards is damaged or destroyed during delivery. 16. Castrol may, at its sole discretion and at any time, suspend or disqualify you, reject any application, amend the Terms and Conditions or any of them, cancel the Castrol Rewards Programme (either in whole or for residents of a specific country or territory) substitute the rewards and/or withdraw the rewards, by reason of any event of force majeure. You agree that no liability shall attach to Castrol or any BP Affiliate as a result of an event of force majeure and that the exercise of such discretion by Castrol shall not result in any compensation being payable or paid to any participant or other person. In this condition, the expression, “event of force majeure” shall mean any event affecting the performance of the Castrol Rewards Programme or any provision of the Terms and Conditions arising from or attributable to acts, events, omissions or accidents which are beyond the reasonable control of Castrol and/or any BP Affiliate, including without limitation, any abnormally inclement weather, flood, lightning, storm, explosion, earthquake, subsidence, structural damage, epidemic or other natural physical disaster, failure or shortage of power supplies, war, military operations, riot, crowd disorder, strike, lockouts or other industrial action, terrorist action, civil commotion, by reason of any legislation, regulation, ruling or omissions (including failure to grant any necessary permissions) of any relevant government, court or any competent national or international authority. 17. Subject to condition 14 above, Castrol does not accept responsibility for the acts and/or omissions of third parties. ADDITIONAL REQUIREMENTS, CONDITIONS AND RESTRICTIONS 18. It is your sole responsibility to be aware of and abide by any restrictions or limitations of applicable laws, rules or regulations in connection with your participation in the Castrol Rewards Programme. In the event Castrol is notified by you of restrictions or limitations against participation in the Castrol Rewards Programme, you will automatically be prohibited from participating in the Castrol Rewards Programme including receiving or redeeming points for rewards. 19. If, for any reason, the Castrol Rewards Programme or the Rewards Portal is not capable of running as planned, including, but not limited to, infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures, or any other causes beyond the control of Castrol which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Castrol Rewards Programme or the Rewards Portal, Castrol reserves the right, at its discretion, to cancel, terminate, modify or suspend the Castrol Rewards Programme. 20. Any tax which you may be required to pay under the laws of any relevant jurisdiction on any rewards awarded pursuant to the Castrol Rewards Programme shall be your responsibility. You agree, upon request, to provide Castrol with any information Castrol requires to meet its obligations in respect of tax reporting. 21. Your invitation to participate in the Castrol Rewards Programme by the Distributor is personal and non-transferable. You may not disclose to others any of the information that Castrol discloses to you or any information that is generated in the Castrol Rewards Programme. Your member name and password is for your personal use only. You may not disclose your password to any other person. 22. Nothing in the Terms and Conditions shall be construed as creating an employment relationship between you and us. 23. Castrol reserves the right to screen you in particular against Sentinel™ with World-Check for BP’s Code of Conduct compliance purposes. Page 2 of 3 Confidential COMMUNICATIONS BETWEEN US 24. If you wish to contact Castrol in writing, or if any condition in the Terms and Conditions requires you to give Castrol notice in writing, you can send this to Castrol by e-mail at [email protected]. Castrol will confirm receipt of this by contacting you in writing, normally by e-mail. 25. If Castrol has to contact you or give you notice in writing, Castrol will do so by e-mail to the address that you provided to Castrol at the time of registration. OTHER IMPORTANT TERMS 26. The rewards, if won by you, must be taken as offered, may not be deferred, is non-transferable and cannot be redeemed for cash. Once the rewards are issued to you, Castrol is not responsible for lost, stolen or damaged rewards. 27. If the rewards are declined or unclaimed by you or if you cannot be contacted from the details supplied within 5 days of first attempting to notify you, the rewards will be forfeited. Neither Castrol nor any BP Affiliate shall have any liability to you in the event that you are unable to take up your reward. 28. Castrol may transfer its rights and obligations under the Terms and Conditions to another organisation, but this will not affect your rights or Castrol’s obligations under the Terms and Conditions. 29. If Castrol fails to insist that you perform any of its obligations under the Terms and Conditions, or if Castrol does not enforce its rights against you, or if Castrol delays in doing so, that will not mean that Castrol has waived its rights against you and will not mean that you do not have to comply with those obligations. If Castrol does waive a default by you, Castrol will only do so in writing, and that will not mean that Castrol will automatically waive any later default by you. 30. Each of the conditions of the Terms and Conditions operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect. 31. The Terms and Conditions and any document expressly referred to in it constitute the entire agreement between Castrol and you. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Castrol which is not set out in the Terms and Conditions or any document expressly referred to in it. 32. Castrol reviews the Terms and Conditions regularly and may modify it from time to time. Castrol will place any updates on the Rewards Portal. By continuing to use the Rewards Portal after such changes have been made, you acknowledge and agree that you have read, understood and accepted the changes. 33. The Castrol name and logo are registered trade marks of Castrol Limited. All other trade marks, product names, and company names or logos used on the Rewards Portal are the property of either their respective owners or Castrol Limited. No permission or licence (whether express or implied) is hereby granted regarding the use of any such trade marks, get-up, product names, logos or titles, and such use may constitute infringement of the holder’s rights. 34. The English language shall be the drafting language for legal matters. If there is any conflict between the English language version and the local language version of the Terms and Conditions, the English language version of the Terms and Conditions shall prevail. 35. You accept and acknowledge that you are not a consumer for the purposes of the Terms and Conditions. The parties are entering into the Terms and Conditions in their own name and on their own behalf on the basis of their own analysis and fully understand and agree with the rights and obligations (including the risks associated therewith) under the Terms and Conditions. 36. Any provision of the Terms and Conditions that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Terms and Conditions shall remain in full force and effect. 37. The Terms and Conditions is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. 38. The Terms and Conditions and all disputes and claims arising out of it, or in connection with its subject matter or formation (including noncontractual disputes or claims), are to be governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute that arises out of or in connection with the Terms and Conditions or its formation (including non-contractual disputes or claims). Issue Date: 1 April 2015 © Lubricants UK Limited Page 3 of 3 Confidential CASTROL REWARDS PROGRAMME - ELIGIBILITY CRITERIA POLICY (MARINE AND ENERGY) 1. 2. 3. The Castrol Rewards Programme 2015 is open to the DSRs of authorized Marine and Energy Castrol Distributors registered and operating in the following countries: Jordan, United Arab Emirates and Nigeria. Only Distributors in the above specified countries and which meet the following eligibility criteria can allow their DSRs to participate in the Castrol Rewards Programme: (i) the Distributor has a signed distributor contract and associated trade mark licence with Castrol or a BP Affiliate in place with a start date no later than 1 April 2015; (ii) the Distributor has agreed the 2015 Distributor Business/Marketing Plan with Castrol or a BP Affiliate as at 1 April 2015; (iii) the Distributor has a computer system in place for customer and sales management; (iv) the Distributor has a team of at least 2 or more field sales representatives and/or distribution sales representatives and is not a sole owner/principal; Only DSRs who meet all of the following eligibility criteria can participate in the Castrol Rewards Programme: (i) the Distributor meets the criteria specified in Paragraphs 1 and 2 above; (ii) the Distributor has signed and returned the letter of consent allowing the DSR to enter into the Castrol Reward Programme; (iii) the DSR is nominated by the Distributor; (iv) the DSR is over the age of 18 years as at 1 April 2015; (v) the DSR has a signed contract of employment with the Distributor and is employed by the Distributor as at 1 April 2015; (vi) the DSR does not fall within the categories identified in Paragraphs 4, 5, 6, 7 and 8 below; (vii) the DSR has accepted and read the Online Terms and Conditions including the Privacy Statement and the AntiCorruption, Anti-Money Laundering and Ethical Compliance Policy; (viii) the DSR annual baseline target should be no less than 5% growth versus 2014 actual sales target; (ix) the DSR annual baseline target should meet following minimum threshold per country group: • Marine/Energy (aggregate volume) -: 133KL 4. The Castrol Rewards Program is not available to the following categories (whether full-time, part-time, permanent, temporary, paid or unpaid): (i) any Government Official; (ii) any Restricted Party; (iii) any director, officer, or employee of Castrol or any BP Affiliates; (iv) any political party, official of a political party, or candidate for public office; (v) any person performing a public duty or rendering a service on behalf of a public entity; or (vi) any agent or intermediary for payment to any of the foregoing. 5. For the purposes of condition 4 above, the term “Government Official” shall include any minister, deputy minister, manager, civil servant, director, officer, or employee of any government or any department, agency or instrumentality of any government, and/or of any public sector company or an enterprise in which a government owns a majority or controlling interest, and/or of any public international organization. This term also includes any police or military personnel and any person acting in any official, administrative or judicial capacity for or on behalf of any such government or such department, agency, instrumentality, company or public international organization. 6. For the purposes of condition 4 above, a “Restricted Party” is any person, entity or country: (i) with whom trade (or supply for end use by) is prohibited under any sanctions or restricted party regime imposed by the United Nations, the EU, the United Kingdom, the United States or under other applicable law; or (ii) to whom goods of US origin may not be supplied. 7. The Castrol Rewards Programme is not available to any DSR who has taken part in any other incentive or reward programme in the 12 months prior to 1 April 2015 (such as the Ambassadors Club) organized by Castrol or any BP Affiliate. 8. The Castrol Rewards Programme is not open to automotive distributors based in the above countries. 9. Castrol has no liability to the DSR in the event that the Distributor does not nominate all eligible DSRs within the Distributor’s company. 10. Castrol’s right to reject any application by the DSR is final and absolute. Issue Date: [1 APRIL 2015] © Lubricants UK Limited Page 1 of 1 Confidential CASTROL REWARDS PROGRAMME - PRIVACY STATEMENT INFORMATION ABOUT OUR ORGANISATION AND THE REWARDS PORTAL Castrol respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our privacy practices and how your personal information is used and protected by Castrol. This website including this Privacy Statement and all disputes and claims arising out of it, or in connection with its subject matter (including non-contractual disputes or claims), are to be governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute that arises out of or in connection with this website including this Privacy Statement (including non-contractual disputes or claims). The Rewards Portal is owned by Lubricants UK Limited (“Castrol”) of Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP, UK (Company No. 00097216). Collection and Use of Personal Information This Privacy Statement sets out the basis on which Castrol collects and uses your personal information. Personal information is data that can identify a specific individual such as name, physical and/or email address and telephone number. If during your visit to the Rewards Portal or for the purpose of entering into the Castrol Rewards Programme or otherwise, you submit information to us e.g., by filling in forms, you are choosing to provide us with your personal information. We will use it to enter you into the Castrol Rewards Programme and for the purposes of administering and operating the Castrol Rewards Programme. We may also use your personal information to contact you with information on additional products and/or services which Castrol reasonably thinks may be of interest to you. For more information see the “Direct Marketing” section below. Direct Marketing Castrol may send you marketing communications (including by email) in line with your previously expressed marketing preferences. If you no longer wish to receive such communications, please contact us at [email protected] to modify your preferences, or follow the opt-out instructions contained in each marketing communication. Disclosures and Transfers of Personal Information Castrol does not sell or otherwise release your personal information to third parties to allow them to direct market their products and services to you. In order to provide our products and services we may, however, need to share your personal information with other companies within the BP Group, and/or third party service providers that process data on our behalf. Since Castrol operates globally, Castrol may want to transfer your personal information to other countries, including countries outside the European Economic Area (EEA). However, while in our control, we always seek to ensure that your personal information receives the same level of protection as it would had it stayed within the EEA, including seeking to ensure that it is kept secure and used only in accordance with our instructions and for the agreed purpose(s). We reserve the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on Castrol. In the event that Castrol is subject to a takeover, divestment or acquisition we may disclose your personal information to the new owner of the business. Site Traffic Information and Cookies Servers located within Castrol and hosted by third party service providers (which may be located outside the EEA) automatically log data about your visit to this website based on your IP address. Castrol uses this information to see where the website is being used in the world to ensure seamless coverage. Castrol uses cookies for a number of purposes to improve the functionality of this website. These are discussed in more detail below. To delete or stop cookies being placed on your computer refer to the help menu on your internet browser. In a few cases, blocking cookies may reduce the functionality of some websites or prevent access to them depending on your chosen browser options. Cookies can be “session cookies” (which are deleted when you close your browser) and/or “persistent cookies” which remain on your computer for a longer period of time. For further information about cookies, visit www.allaboutcookies.org. The Rewards Portal uses cookies which: (a) are strictly necessary to enable you to move around the site and use its features, e.g. accessing secured areas. Without these cookies some of the services you’ve asked for cannot be provided. (b) enhance the performance of the website by collecting information about how visitors use it (e.g. to analyse the number of website visitors that view a particular page). (c) increase the website’s functionality and make it more personal to you by allowing us to remember your previous choices (e.g., your location and preferred font type and size) and to provide any enhanced features detailed in the cookie-specific user notice. The information that these cookies collect is not used to identify who you are send you targeted advertising or remember where you’ve been on the internet. You agree to our use of cookies as described above and you agree that your attention was specifically drawn to this section of our Privacy Statement and to the explicit cookies notice. Page 1 of 2 Confidential Security Transmission of information via the internet is not always secure. We cannot guarantee the security of your data while being transmitted to our site; any transmission is at your own risk. However, once we have received your information, we take appropriate security measures to prevent unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss of personal information once it is under our control. Keeping Personal Information Accurate & Access We are committed to ensuring that your personal information is kept accurate and up to date. However, we can only make changes to your personal information if you notify us. It is your responsibility to let us know if there are inaccuracies or changes to your personal information. Please notify us at [email protected] if there are any changes to or inaccuracies in your personal information, providing us with sufficient information to enable us to identify you, so that any changes can be made. In accordance with our internal policies you may ask us to provide you with access to any personal data we process about you. If you want access to your personal information contact [email protected]. We may be able to charge you for providing such access. Hyperlinks and Embedded Functionality Our website may contain links to content or other functionality provided by third parties which are outside our control and are not covered by our Privacy Statement. If you access other websites using links or use other embedded functionality provided by third parties, the operators of those websites may collect information from or about you which will be used by them in accordance with their privacy statement, which may differ from ours. We encourage you to read those providers’ privacy statements on their websites. We do not accept any responsibility or liability for these policies. Questions About Your Personal Information If you have any questions relating to this Privacy Statement or the personal information we hold about you please contact us by email at [email protected] or by post at the following address: Castrol Rewards Programme, Lubricants UK Limited, Wakefield House, Pipers Way, Swindon SN3 1RE, United Kingdom. Changes to this Privacy Statement We review this Privacy Statement regularly and may modify it from time to time. We will place any updates on this webpage. By continuing to use this website after such changes have been made, you acknowledge and agree you have read, understood and accept the changes. Issue Date: 1 APRIL 2015 © Lubricants UK Limited Page 2 of 2 Confidential CASTROL REWARDS PROGRAMME - ANTI-CORRUPTION, ANTI-MONEY LAUNDERING AND ETHICAL COMPLIANCE POLICY In relation to all activity by the DSR in respect of the Castrol Rewards Programme: 1. The DSR acknowledges that the Distributor and Castrol and the BP Affiliates are committed to comply with all applicable legal requirements wherever Castrol/BP operate and to ensuring high ethical standards. This includes Castrol/BP having a zero tolerance policy towards bribery and corruption, including as regards the payment of facilitation/grease payments. The DSR shares these principles and confirms that the DSR will comply with this Anti-Corruption, Anti-Money Laundering and Ethical Compliance Policy in all respects. 2. The DSR agrees and undertakes that the DSR will comply with all applicable anti-money laundering, anti-bribery and anticorruption laws, rules and regulations, decrees and/or official government orders applicable to the Distributor and/or the BP Group (the “Applicable Laws”). 3. The DSR undertakes that the DSR nor or any other person acting on the DSR’s behalf, has or will make, offer, promise to make or authorize, any payment or other transfer of anything of value, directly or indirectly to any person or entity, including government officials or entities, for the purpose of obtaining or influencing official actions or decisions or securing any improper advantage in order to obtain or retain business, if such payment or transfer would violate or be inconsistent with the principles of any Applicable Laws. 4. The DSR confirms that the DSR has carefully reviewed the BP Code of Conduct (a copy of which is available at www.bp.com) and agrees and undertakes that the DSR will act consistently with the applicable principles of the BP Code of Conduct in all material respects. 5. If the DSR becomes aware of a breach of the BP Code or other legal requirements, the DSR will use the BP Plc confidential helpline, OpenTalk, which can be reached on +44 (0) 800 917 3604 or www.opentalkweb.com. 6. The DSR accepts that the Castrol Rewards Programme is not available to the following and that the DSR does not fall within one of these categories (whether full-time, part-time, permanent, temporary, paid or unpaid): (a) any Government Official; (b) any Restricted Party; (c) any director, officer, or employee of Castrol or any BP Affiliates; (d) any political party, official of a political party, or candidate for public office; (e) any person performing a public duty or rendering a service on behalf of a public entity; or (f) any agent or intermediary for payment to any of the foregoing. 7. For the purposes of condition 6 above, the term “Government Official” shall include any minister, deputy minister, manager, civil servant, director, officer, or employee of any government or any department, agency or instrumentality of any government, and/or of any public sector company or an enterprise in which a government owns a majority or controlling interest, and/or of any public international organization. This term also includes any police or military personnel and any person acting in any official, administrative or judicial capacity for or on behalf of any such government or such department, agency, instrumentality, company or public international organization. 8. For the purposes of condition 6 above, a “Restricted Party” is any person, entity or country: (a) with whom trade (or supply for end use by) is prohibited under any sanctions or restricted party regime imposed by the United Nations, the EU, the United Kingdom, the United States or under other applicable law; or (b) to whom goods of US origin may not be supplied. 9. The DSR agrees that Castrol/BP shall have the right to terminate or suspend any agreement with the Distributor including participation in the Castrol Rewards Programme if any member of the BP Group reasonably believes that the DSR has breached the Terms and Conditions and this Anti-Corruption, Anti-Money Laundering and Ethical Compliance Policy. Issue Date: 1 APRIL 2015 © Lubricants UK Limited Page 1 of 1 Confidential CASTROL REWARDS PROGRAMME STEP BY STEP GUIDE GROWING TOGETHER CASTROL IS EXCITED TO ANNOUNCE THE NEW CASTROL REWARDS PROGRAMME DESIGNED SPECIFICALLY FOR YOUR COMPANY. Unlike other sales incentive programmes, we are rewarding not only sales performance against targets, but also acknowledging the time you spend in getting to know Castrol and our products better. BE A WINNER WITH CASTROL You can: • Earn and accumulate Castrol Rewards points by achieving and exceeding sales targets • Top-up your points by taking Castrol Energizer training modules • Redeem rewards from the online rewards catalogue BE RECOGNISED BE REWARDED Earning Castrol Rewards points is easy; just by registering for the Castrol Rewards Programme, we will give you 10,000 points to get started! Your sales results and training activities really do add up! Browse through the online catalogue and compile your very own wish list of exciting electronic items and other surprises.³ Achieving your sales target each quarter will unlock further point-earning opportunities, and for every percentage you achieve over target, we’ll top up the balance again.¹ Receive bonus points for simply getting to know Castrol better via our Energizer online training – we’ll award you 2,000 extra points for every module you successfully completed.² BE A PART OF IT This guide to the Castrol Rewards Programme sets out every step that you need to take to start reaping the rewards of working with Castrol. VISIT REWARDS.CASTROL.COM TODAY! Up to 15% above target. Up to a maximum of 10 modules. 3 Availability according to country. 1 2 GROWING TOGETHER 1. COMPANY PARTICIPATION 3. ACCEPTANCE INTO THE CASTROL REWARDS PROGRAMME In order for you to start earning points, your company must agree to the Castrol Rewards Once you have submitted the registration form, Castrol’s approval process will automatically Programme principles, the relevant terms and conditions and sales targets. commence – you do not need to take any further action at this stage. Additionally you need to sign and return the Letter of Consent which provides your contact Your registration request will be verified by Castrol. Please be patient, it could take up to details and agreed aggregate sales targets to your Castrol Distributor Business Manager or 2 weeks for the registration request to be verified and approved. You will receive notification Account Manager, cc [email protected]. of your acceptance into the Castrol Rewards Programme via the email that you submitted on the Rewards Portal, with instructions on what to do next. 2. REGISTRATION AND REQUIREMENTS To get started with the Castrol Rewards Programme registration process, please visit the During the verification period prior to access the Castrol Rewards Programme, Castrol may perform an evaluation of, among other factors, the compliance of Castrol’s Anti-Corruption, Anti-Money Laundering and Ethical Compliance Policy by the Distributor and the DSR. Rewards portal (rewards.Castrol.com) and complete the online registration form. You will need to have the following information on-hand: 4. SETTING TARGETS The aggregate quarterly and annual sales targets have been agreed first with your management team and Castrol at the start of the Castrol Rewards Programme. This information will be shared with Castrol and any BP Affiliate including any third parties operating the Castrol Rewards Programme. Once you have been approved to participate in the Castrol Rewards Programme, you will be able to review your sales targets and end of quarter performance via the Rewards Portal. PLEASE READ THE ONLINE TERMS AND CONDITIONS INCLUDING THE DATA PRIVACY NOTICE AND FULL DATA PRIVACY STATEMENT CAREFULLY BEFORE ACCEPTING THEM USING THE ONLINE TICK BOX. PLEASE NOTE THAT YOU ARE RESPONSIBLE FOR THE PAYMENT OF ANY TAX IN YOUR LOCAL COUNTRY. PLEASE NOTE THAT YOU WILL NOT BE ABLE TO TAKE PART IN THE CASTROL REWARDS PROGRAMME WITHOUT ACCEPTING THE ONLINE TERMS AND CONDITIONS INCLUDING THE DATA PRIVACY NOTICE AND FULL DATA PRIVACY STATEMENT. Please send Castrol only aggregate sales targets and sales results (i.e. not by customer)! If you have a query regarding the target appearing on your dashboard within the Rewards Portal, please contact your Castrol Distributor Business Manager. GROWING TOGETHER 5. Additional Annual Bonus HOW DO I EARN POINTS? Achieve an additional annual bonus award by achieving 5% or higher growth in every quarter period consistently throughout the Programme Period. You will be notified after There are 4 ways to earn points: quarter 3 if you are on-track for this additional annual bonus. Registration Bonus Completing the registration process to join the Castrol Rewards Programme. Once your registration has been approved by Castrol and you have received your email confirmation, you will have earned 10,000 points – just to get started! Additional annual bonus points for consistently exceeding the agreed aggregate yearly sale target by >=5% 60,000 Performance Bonus If you achieve the sales growth targets as agreed by your company and Castrol, points are awarded as follows: Annual bonus points are for a 3-quarter period, may only be redeemed at year end if the DSR achieves >=5% growth versus full year target. Fixed points for meeting or exceeding up to 3% of the agreed aggregate sales target 90,000 Additional points for each extra 1% exceeding the agreed aggregate sales target between 3% and 15% (capped at a maximum of 15%) 24,000 The above points are for a 3-quarter period, these will be evenly divided into 3 quarters The following table below shows some examples of the points that you may achieve at different aggregate sales target levels. Please note this is just an indicative example and that the actual points will be calculated by Rewards Portal on the provision of relevant information by your company: Example - Reward Scenario (Points) (based on aggregate sales targets) Points Achieved Below the agreed yearly sales target 20,000 Meeting or exceeding up to 3% of the agreed yearly sales target 110,000 Exceeding by >3-4% the agreed yearly sales target 134,000 Exceeding by >5-6% the agreed yearly sales target 242,000 Exceeding by >7-8% the agreed yearly sales target 290,000 Exceeding by >10-11% the agreed yearly sales target 362,000 Exceeding by >12-13% the agreed yearly sales target 410,000 Exceeding by >15% the agreed yearly sales target 458,000 as the base points to be awarded to those who achieve or exceed quarterly sell-out target. For the additional points, the calculation of percentage growth will be rounded up to the nearest whole percentage, for example, >7% but <=8% growth would be measured as 8% growth. Training Bonus For every Castrol Energizer training module that you complete during the Programme Period, you will be awarded an additional 2,000 bonus points per module (limited to a maximum of 10 training modules per Programme Period). GROWING TOGETHER 6. BROWSING THE CATALOGUE AND CREATING A WISH LIST 7. UPLOADING QUARTERLY SALES RESULTS You will be able to start redeeming any points you earn from 1 October 2015 (after the At the end of each quarter, reminder emails will be sent to the nominated administrator completion of two full quarterly periods). However, from 1 April 2015, you can browse within your company. through the rewards catalogue and start to put together your own personal ‘wish list’ of the rewards that you would like to aim for. You will see the points values associated with each of rewards listed in the rewards catalogue and this includes delivery, sales tax and duty (where applicable), there are no hidden extras – once you have earned the points, you have earned your reward! If your aspirations are a little higher than your achievements, do not worry, subject to availability in your country, it is possible for you to top up your points value using your own personal credit card to be able to redeem that special item. Quarterly sell-out data can be uploaded directly in the Reward Platform by the nominated administrator, who will need to be registered by completing the on-line form located on the Rewards Portal. The information required to do this is: • Full name of the nominated administrator • Business email address Alternatively, the nominated administrator can send this information via email to [email protected] and the Castrol scheme administrator will upload it on your company’s behalf. 8. CASTROL'S APPROVAL PROCESS Once the end of quarter results have been uploaded to the Rewards Portal, the Castrol approval process commences – you do not need to do anything at this stage. Castrol will review the data provided by the nominated administrator and handle any queries directly with your nominated administrator or your management team. Once approved, you will receive a confirmation email immediately to let you know the good news, and the points you have earned during the quarter. GROWING TOGETHER 9. KEY DATES 10. HOW TO REDEEM POINTS The Castrol Rewards Programme has been designed to reward you for both quarterly Simply log in to the Castrol Rewards Programme catalogue. Search or browse for the rewards performance, and overall annual performance, so it is important that you stay motivated that you want. Add items to your shopping cart and proceed to checkout. Fill out your delivery and focused throughout the year to maximise your points: information and your items will be shipped directly to you. It is that easy. Each Castrol Rewards Programme catalogue sets out the different delivery arrangements on a Quarter 2 Quarter 3 Quarter 4 per country basis. Please log on to the Rewards Portal for specific information about the delivery arrangements and rewards in your country. Start date 1 April 2015 1 July 2015 1 October 2015 End date 30 June 2015 30 September 2015 31 December 2015 Sell-out data submission date (deadline) 22 July 2015 22 October 2015 22 January 2016 Sell-out data approval date 29 July 2015 29 October 2015 29 January 2016 Redemption start date 01 October 2015 01 October 2015 01 October 2015 Points expiry date 31 March 2016 31 March 2016 31 March 2016 Key dates within the Castrol Rewards Programme At the end of the first two quarters, Castrol will review your overall performance and if you are tracking at achieving 5% above your target or more, then you become eligible for the annual bonus. You will receive notification that you are on track for this bonus by 31 October 2015, but in order to realise the bonus, and indeed double its value, you will need to maintain 11. TOP-UP FACILITY (SELECTED COUNTRIES ONLY) Not enough points? No problem! Use your personal credit card to top up your points and make up the difference. This feature is available for Germany, Slovenia, France and Nigeria only. 12. POINTS EXPIRY the 5% plus achievement level each quarter for the rest of the Programme Period. In the event that your company’s distribution contract with Castrol expires, terminates and is not renewed during the Programme Period, all points that your company has earned up to, and including, the expiry date or termination date of the distribution contract, will be You will have plenty of time to redeem your points, but all good things must come to an end. Any points that you were awarded during the Programme Period must be used by midnight on 31 March 2016. It is simple – use them or lose them – there will be no exceptions. available for redemption aligned with the key dates above. 13. HELPFUL CASTROL REWARDS PROGRAMME CONTACTS BE ASSURED – YOUR HARD WORK WILL BE REWARDED! Castrol customer service: [email protected] Reward platform technical support: [email protected] Castrol Industrial Technology Centre Whitchurch Hill Pangbourne Reading RG8 7QR Telephone: +44 (0) 118 9843311 www.castrol.com/industrial All products and services supplied are provided under Castrol Industrial’s standard conditions of sale. You should consult your local Castrol Industrial representative if you require any further information. Castrol and the Castrol logo are trademarks of Castrol Limited, used under licence. Produced by Lubricants UK Ltd. Registered office: Chertsey Road, Sunbury-on-Thames, Middlesex. TW16 7BP United Kingdom Registered in England & Wales, no 97216. © 2015 Lubricants UK Ltd. All rights reserved.
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