the bigger
picture
FYI Guide
MARSH AT RIMS 2015
®
Annual Conference & Exhibition
New Orleans
helping your business sur vive and thrive
CONTENTS
WELCOME
Marsh and Marsh ClearSight Exhibit Booth 1321 ......... 2
Welcome to New Orleans
and the Risk and Insurance
Management Society
(RIMS) 2015 Annual
Conference & Exhibition.
Connect at the Marsh Cafe .......................................... 3
Join the Conversation ................................................... 4
RIMS Session Guide ..................................................... 5
Marsh Schedule of RIMS Sessions and Events
Sunday ........................................................ 6
Monday ...................................................... 7
Tuesday ....................................................... 9
Wednesday ................................................. 12
Ernest N. Morial Convention Center Map .................... 16
Map of Marsh Hotels .................................................... 17
On behalf of all Marsh
colleagues, I invite
you to engage with
us at the Marsh Cafe,
at our exhibit booth, and throughout the event.
I also encourage you to take advantage of this year’s
sessions hosted by Marsh. Whether it is cyber
risk, geopolitical and corporate risk, or enterprise
resiliency, our experts will share insights on the
key issues underpinning the risk landscape.
While today’s increasingly uncertain global business
environment is challenging, Marsh’s unmatched
combination of data, analytics, and technology
delivers value-added insights that empower you
to quantify and manage risk as never before.
Along with Dan Glaser, president and CEO of
Marsh & McLennan Companies, and other senior
Marsh executives, I will be available throughout the
conference at various times and venues to meet
with you, as detailed in the following pages.
Thank you for the trust you have placed in our
ﬁrm — we value your partnership and look forward
to seeing you.
Best regards,
Peter Zaffino
President and CEO
Marsh
MARSH AND MARSH
CLEARSIGHT AT RIMS 2015
NEW ORLEANS
Ernest N. Morial Convention Center
Exhibit Halls B, C, and D
900 Convention Center Boulevard
RIMS Exhibit Hall Hours
Monday, April 27:
Tuesday, April 28:
Wednesday, April 29:
10 a.m. – 5 p.m.
10 a.m. – 5 p.m.
10 a.m. – 3 p.m.
MARSH AND MARSH
CLEARSIGHT EXHIBIT
BOOTH 1321
Find out how Marsh’s industry-focused experts can
help you see the bigger picture by taking a holistic
view of risk to optimize your risk management
strategies. Our cutting-edge approaches to analytics
and information optimization, property and natural
hazard risk, workforce and workers’ compensation
management, complex claims recovery and litigation
support, business interruption, and crisis management
can help your organization survive and thrive.
CONNECT AT
THE MARSH CAFE
Unwind, Connect, and Recharge
Experience Marsh hospitality
each day at RIMS.
Monday, April 27 – Wednesday, April 29
Ernest N. Morial Convention Center
La Nouvelle Orleans Ballroom, Second Floor
Marsh Cafe Hours
Monday, April 27:
Tuesday, April 28:
Wednesday, April 29:
10 a.m. – 5:30 p.m.
8:30 a.m. – 5:30 p.m.
8:30 a.m. – 5:30 p.m.
Stop by and grab a cup of coffee, check your email,
or engage with Marsh leaders and colleagues. Our
experts will be on hand to ﬁeld questions, offer
advice, and share perspectives. And if you have other
questions about how to make the most of your time
in New Orleans, we can help answer those as well.
The Marsh Cafe is conveniently located at the
Ernest N. Morial Convention Center in the La
Nouvelle Orleans Ballroom on the second ﬂoor.
See you at the Cafe!
And speak to experts from Marsh ClearSight, the global
leader in technology, analytics, and service solutions
across risk, safety, and claims management. Our
solutions help many of the world’s largest organizations
drive efficiencies, discover insights, and take action.
Don’t miss the preview of our new cloud-based,
end-to-end platform that redeﬁnes the traditional
risk management information systems market. For
the ﬁrst time, it will enable clients to access a single,
integrated platform that brings together collaboration
tools, workﬂow-driven apps, and advanced analytics to
help solve the biggest risk management challenges.
2 | Marsh
FYI Guide | 3
JOIN THE CONVERSATION
RIMS SESSION GUIDE
Social and digital media allow you to stay
abreast of the latest updates at RIMS, share your
thoughts on the day’s speakers and events,
and build your professional network.
The Session Guide includes a
day-by-day listing of Marsh events
and speakers at the RIMS 2015
Annual Conference & Exhibition.
JOIN US ON LINKEDIN
With millions of professionals among
its daily users, LinkedIn helps you stay up to date
on the latest business topics while building your
professional network. Marsh will post updates about
RIMS on its LinkedIn company page and in Marsh
groups. If you are not already following Marsh,
simply search Marsh under the “Companies” or
“Groups” sections of LinkedIn. We encourage you to
“Like,” “Share,” and “Comment” on our updates.
FOLLOW US ON TWITTER: @MarshGlobal
Marsh encourages conference participants
to share their views on Twitter before, during, and after
the RIMS conference using the hashtag #RIMS2015.
Following Marsh and other conference participants
on Twitter helps attendees stay current on trending
topics, venue changes, and more. Please include
#RIMS2015 when tweeting about the conference.
LIKE US ON FACEBOOK
Like Marsh and want to show it? Like our
Facebook page to see the difference Marsh is making in
the communities we serve around the world and to stay
abreast of our colleagues’ awards and achievements.
MARSHATRIMS.COM
Want to know more about the risk management and
insurance topics discussed at RIMS? Marsh’s special
conference website will feature insights from Marsh
experts discussing the main topics of the day.
4 | Marsh
RIMS educational sessions are listed by:
• Course title
• Time
• Alphanumeric code
• Speaker name
• Course description
For example:
Excellence in Risk Management Xll
4 p.m. – 5 p.m.
SRM007
Brian Elowe – Managing Director,
Global Risk Management
[email protected]
A concise course description will follow.
Every effort has been made to provide accurate
and complete information. Please keep in mind,
however, that there is always the possibility of
last-minute changes. For the latest information
on Marsh activities at RIMS 2015, please visit
www.MarshatRIMS.com, which will be available
in early April.
SUNDAY 4/26
MONDAY 4/27
RIMS Registration
10 a.m. – 6:30 p.m.
Ernest N. Morial Convention Center
Lobby A/B1
RIMS Registration
7 a.m. – 5 p.m.
Ernest N. Morial Convention Center
Lobby A/B1
RIMS OPENING RECEPTION
Experience the New NOLA
6 p.m. – 8 p.m.
Mardi Gras World
1380 Port of New Orleans Place
RIMS Exhibit Hall Hours
10 a.m. – 5 p.m.
Ernest N. Morial Convention Center
Marsh and Marsh ClearSight
Exhibit Booth 1321
RIMS 2015 invites you to get to know the new NOLA.
Experience an indigenous evening at Mardi Gras
World, the most unique attraction in America’s most
uniquely attractive city. Experience new culinary
innovations, new entertainment encounters, and
New Orleans knowledge of all that is cherished and
celebrated in this 300-year-old city. A new generation
of New Orleanians welcomes you to the new NOLA.
Marsh Cafe
10 a.m. – 5:30 p.m.
Ernest N. Morial Convention Center
La Nouvelle Orleans Ballroom, Second Floor
MARSH SESSIONS AT RIMS
Incorporating Risk Considerations into the
Capital Budgeting Process
2 p.m. – 3 p.m.
RIF004
Dan McGarvey – US Power and Utility Practice Leader
[email protected]
Capital budgeting is the art of allocating scarce capital
in order to generate the best returns as deﬁned by
your organization’s strategy and mission. Every
enterprise unit seeks capital investment for growth
with only so much cash to go around. Investments in
risk management are often hobbled in this process.
Their returns may be limited, difficult to quantify, or
achieved only over a long period of time. In addition,
often left out of the equation are the risks associated
with the other investment options. In fact, what may
appear to be a no-brainer investment could turn into
a disaster without appropriate consideration for its
risks. Elevate your role in the process by incorporating
risk elements into the capital budgeting plan.
6 | Marsh
FYI Guide | 7
When Bad Stuff Happens: Best Practices for
Managing Brand-Killing Claims
2 p.m. – 3 p.m.
CLM026
TUESDAY 4/28
John C. Logan – Managing Director,
Retail/Wholesale, Food & Beverage Practice
[email protected]
RIMS Registration
8 a.m. – 5 p.m.
Ernest N. Morial Convention Center
Lobby A/B1
Reputational risk is the single greatest concern for
hospitality and restaurant risk professionals and
senior leaders. And evolving corporate standards
and regulations increasingly address corporate
preparedness for brand-killing incidents. What steps
will ensure your company is prepared? Who should be
involved? Learn how to measure the value of reputation
and ﬁt brand and reputation risk management within
the business strategy. Discover the role of crisis
management and related legal considerations. Discuss
pre-loss preparation and post-loss response to food
safety, cyberbreaches, dram shop claims, supply
chain disruptions, and regulatory actions. Raise your
awareness of potential threats, issues, and vulnerabilities
and develop a roadmap to successful risk management.
Excellence in Risk Management Xll
4 p.m. – 5 p.m.
SRM007
Brian Elowe – Managing Director,
Global Risk Management
[email protected]
See how the scope and mission of risk management
continue to change as a result of regulatory,
economic, and geopolitical trends. Explore the
results of the 12th annual RIMS/Marsh Excellence in
Risk Management Survey, a compilation of current,
key trends in risk management as identiﬁed by
members of the profession. Join the discussion about
the drivers of risk management and their relation
to overall business strategy in the 21st century.
8 | Marsh
Marsh Cafe
8:30 a.m. – 5:30 p.m.
Ernest N. Morial Convention Center
La Nouvelle Orleans Ballroom, Second Floor
RIMS Exhibit Hall Hours
10 a.m. – 5 p.m.
Ernest N. Morial Convention Center
Marsh and Marsh ClearSight
Exhibit Booth 1321
MARSH SESSIONS AT RIMS
Retail Industry Session:
The Risks Brands Constantly Face
9 a.m. – 11 a.m.
IND017
George Faigen – Partner, Oliver Wyman
[email protected]
Joseph E. Lee – Executive Director,
Global Relationship Management, Retail Practice
[email protected]
Mac Nadel – Retail/Wholesale,
Food & Beverage Industry Practice Leader
[email protected]
The retail industry is bombarded with changing and
complex risks requiring real-time decisions. You
perpetually manage data breaches, margins, supply
chain, workforce, fraud, the Occupational Safety and
Health Administration (OSHA), food safety, and claimsfrequency issues. Atop this is the potential for overnight
social media backlash striking at your company’s brand
and valuation. As a part of the retail industry, make sure
you are using industry best practices to incorporate
strategies that identify, mitigate, and manage these
risks to reduce your company’s total cost of risk, protect
its brand, and increase employee productivity.
FYI Guide | 9
Senior Executive Forum: Game Changers in
the Insurance Industry
9 a.m. – 11 a.m.
ICM008
The Risk Manager’s Role in Mitigating Employment
Practices Liability Losses
2 p.m. – 3 p.m.
ICM011
David Batchelor – President, International Division
[email protected]
Jack Flug – Senior Advisory Specialist, FINPRO
jack.ﬂ[email protected]
Recent events have brought certain risks to our
attention, alternative capital, cyber risks, big data,
TRIA, and Ebola. This panel of senior industry
executives will discuss what they believe are the
real game changers. Gather greater insight into
the insurance marketplace and get answers to your
questions. Discover the priorities senior executives
place on various risk management and insurance
issues, both domestically and internationally.
Employment practices liability insurance (EPLI) claims
continue to increase in number. Associated losses
— for defense, settlements, and verdicts — can be
exorbitant and potentially damaging to your company’s
reputation and bottom line. You implement risk
mitigation controls to prevent claims from occurring,
but what happens after the claim is made and EPLI
is implicated? Your involvement in the post-claim
process and understanding of the EPLI policy’s
terms and conditions can be crucial in mitigating
the overall loss. Better deﬁne your role in mitigating
EPLI losses and learn strategies that can help you
reach favorable claim resolution with your insurer.
The Current State of Distracted Driving: Best
Practices and Defensibility
10:15 a.m. – 11:15 a.m.
RIC012
Richard Bleser – Fleet Specialty Leader,
Marsh Risk Consulting
[email protected]
Distracted driving has now become part of our national
conversation. It affects all organizations, from those
with a dispersed workforce driving their own cars to
those with extensive ﬂeets. Discover how you can
protect your organization — from preventing lawsuits
to forming a post-claim defense. Gain a greater
appreciation of the signiﬁcance of distracted driving
for your organization and be able to implement or
enhance your risk management strategies to address it.
10 | Marsh
The Strategy Is Set: What Now?
2 p.m. – 3 p.m.
SRM012
Lisa Kremer – Enterprise Risk Management
Practice Leader, Marsh Risk Consulting
[email protected]
The planning group, usually made up of an executive
committee — with or without input from the board of
directors or business unit leaders — typically establishes
an organization’s objectives and goals over a speciﬁc
planning period. At times, risk professionals may not be
included as signiﬁcant players in this planning ﬂow. You
can, however, become an integral part of the strategyexecution process. Is it better to be late to the process
than not involved at all? This session is hosted by RIMS
Strategic Risk Management Development Council.
FYI Guide | 11
WEDNESDAY 4/29
The Healthcare Senior Risk Professional’s Guide
to Survival Industry Session
9 a.m. – 11 a.m.
IND016
RIMS Registration
8 a.m. – 3:30 p.m.
Ernest N. Morial Convention Center
Lobby A/B1
Bonnie Boone – Senior Vice President,
National Brokerage Northeast Region
[email protected]
Marsh Cafe
8:30 a.m. – 5:30 p.m.
Ernest N. Morial Convention Center
La Nouvelle Orleans Ballroom, Second Floor
RIMS Exhibit Hall Hours
10 a.m. – 3 p.m.
Ernest N. Morial Convention Center
Marsh and Marsh ClearSight
Exhibit Booth 1321
MARSH SESSIONS AT RIMS
Every health care chief risk officer expresses concern
over three issues: mergers and acquisitions (M&As),
litigation, and acquiring physician practices. First,
consider the $52.9 billion in health care M&A in the last
quarter of 2013. This should have you asking: What does
this mean for the health care clinically integrated system
and how is M&A exposure rolled into my organization?
Then, determine if recent class action suits jeopardize
your organization’s integrity and when you should
notify senior management about litigation. Finally,
see whether relationships from physician practices
acquisitions provide better access to care and increased
revenue but also more regulatory exposures. Address
these issues to help your organization rest easy.
Public Entities Industry Session:
Risk Management Issues and Strategies
9 a.m. – 11 a.m.
IND009
Regulatory and Tax Impact on Global Programs:
How to Avoid Unbudgeted Costs
10:15 a.m. – 11:15 a.m.
GRM010
Jean Demchak – Global Education and
Public Entity Leader
[email protected]
Praveen Sharma – Global Leader,
Insurance Regulatory and Tax Consulting Practice
[email protected]
Join members of the Public Risk Management
Association (PRIMA) in a discussion of the biggest
risk management issues that public entities face.
Examine best practices and peer-determined topics,
including: cyber risk; workers’ compensation; working
with your police force; educating elected officials on
the importance of risk management; reputational
risk; and incorporating community outreach.
When structuring global programs, you need to
understand the regulatory and tax parameters within
which insureds and insurers operate. This is not always
easy with often ambiguous insurance regulations
open to interpretation. In addition, tax authorities are
taking proactive measures to generate tax revenues,
auditing global programs, and denying income tax
relief on premium expense and tax claim payments.
Avoid unbudgeted costs by adopting a disciplined
approach to structuring global programs. See what
you can do to ensure a greater degree of compliance.
12 | Marsh
FYI Guide | 13
Assessing Third Party Administrators:
From RFP to Stewardship
11:30 a.m. – 12:30 p.m.
CLM001
Destination Independence:
The Road to Self-Administration
2 p.m. – 3 p.m.
Annette L. Sanchez – Claim Consulting Practice
Zone Leader, Marsh Risk Consulting
[email protected]
Annette L. Sanchez – Claim Consulting Practice
Zone Leader, Marsh Risk Consulting
[email protected]
Plot your way on a roadmap of the process, road
bumps, and outcomes of changing third party
administrators (TPAs). Claims-provider consolidation
and convergence makes fundamental the need
to ensure value from TPA risk partners. Explore
important elements of a request for proposal (RFP),
system requirements, TPA use of third parties, fee
transparency, and a specimen scorecard for evaluating
performance. And learn how to ensure seasoned
claims professionals are assigned to your program.
This session is hosted by RIMS Central Ohio Chapter.
How wonderful would it be to self-administer workers’
compensation and liability claims? You could focus
on reducing costs and improving your program. True,
self-administration can be great, but the road there
is not always smooth. Using the recent transition to
self-administration at Publix as a case study, work
through the challenges, including technology,
staffing, regulations, the litigation environment,
and carrier relationships. Review a multidisciplinary
approach, involving risk management, IT strategy,
corporate compliance, and human resources as
well as a consultant. See how careful planning,
strong communication, and ﬂexibility smooth the
road bumps of the self-administration transition.
Contingent BI Coverage: Global Supply Chain
Failure and Disaster Protection?
2 p.m. – 3 p.m.
CLM007
CLM008
Kevin McCarthy – Financial Advisory Services Global
Practice Leader, Marsh Risk Consulting
[email protected]
With the largest global supply chain interruptions
and contingent business interruption (CBI) losses in
history occurring over the last few years, underwriters
have increased their focus on this often overlooked
coverage. The resulting new information demands
from underwriters forces companies to communicate
their risks with greater clarity in order to secure
the proper coverage. Explore these demands and
some of the unique problems and coverage gaps
resulting from recent catastrophes and global
supply chain failures. Engage in a discussion about
identifying true unmitigated CBI exposures and
the coverage required in today’s complex and
multitiered global supply chain environment.
14 | Marsh
FYI Guide | 15
ERNEST N. MORIAL
CONVENTION CENTER MAP
MAP OF MARSH HOTELS
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First Level
Main Entrance
Julia Street at
Pedestrian Plaza
16 | Marsh
Marsh and
Marsh ClearSight
Booth #1321
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Halls B, C, and D
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MISSISSIPPI RIVER
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WOLDENBERG
PARK
S Peters St
Marsh Cafe
La Nouvelle
Orleans Ballroom
St
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Marsh Cafe Entrance
4
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1
New Orleans Marriott
555 Canal Street
2
JW Marriott New Orleans
614 Canal Street
3
Sheraton New Orleans
500 Canal Street
4
Hyatt Regency New Orleans
601 Loyola Avenue
5
Hilton New Orleans Riverside
2 Poydras Street
6
Embassy Suites New Orleans –
Convention Center
315 Julia Street
FYI Guide | 17
RIMS 2015
®
Marsh is one of the Marsh & McLennan Companies, together with
Guy Carpenter, Mercer, and Oliver Wyman.
Copyright 2015 Marsh LLC. MA15-13345