the bigger picture FYI Guide MARSH AT RIMS 2015 ® Annual Conference & Exhibition New Orleans helping your business sur vive and thrive CONTENTS WELCOME Marsh and Marsh ClearSight Exhibit Booth 1321 ......... 2 Welcome to New Orleans and the Risk and Insurance Management Society (RIMS) 2015 Annual Conference & Exhibition. Connect at the Marsh Cafe .......................................... 3 Join the Conversation ................................................... 4 RIMS Session Guide ..................................................... 5 Marsh Schedule of RIMS Sessions and Events Sunday ........................................................ 6 Monday ...................................................... 7 Tuesday ....................................................... 9 Wednesday ................................................. 12 Ernest N. Morial Convention Center Map .................... 16 Map of Marsh Hotels .................................................... 17 On behalf of all Marsh colleagues, I invite you to engage with us at the Marsh Cafe, at our exhibit booth, and throughout the event. I also encourage you to take advantage of this year’s sessions hosted by Marsh. Whether it is cyber risk, geopolitical and corporate risk, or enterprise resiliency, our experts will share insights on the key issues underpinning the risk landscape. While today’s increasingly uncertain global business environment is challenging, Marsh’s unmatched combination of data, analytics, and technology delivers value-added insights that empower you to quantify and manage risk as never before. Along with Dan Glaser, president and CEO of Marsh & McLennan Companies, and other senior Marsh executives, I will be available throughout the conference at various times and venues to meet with you, as detailed in the following pages. Thank you for the trust you have placed in our firm — we value your partnership and look forward to seeing you. Best regards, Peter Zaffino President and CEO Marsh MARSH AND MARSH CLEARSIGHT AT RIMS 2015 NEW ORLEANS Ernest N. Morial Convention Center Exhibit Halls B, C, and D 900 Convention Center Boulevard RIMS Exhibit Hall Hours Monday, April 27: Tuesday, April 28: Wednesday, April 29: 10 a.m. – 5 p.m. 10 a.m. – 5 p.m. 10 a.m. – 3 p.m. MARSH AND MARSH CLEARSIGHT EXHIBIT BOOTH 1321 Find out how Marsh’s industry-focused experts can help you see the bigger picture by taking a holistic view of risk to optimize your risk management strategies. Our cutting-edge approaches to analytics and information optimization, property and natural hazard risk, workforce and workers’ compensation management, complex claims recovery and litigation support, business interruption, and crisis management can help your organization survive and thrive. CONNECT AT THE MARSH CAFE Unwind, Connect, and Recharge Experience Marsh hospitality each day at RIMS. Monday, April 27 – Wednesday, April 29 Ernest N. Morial Convention Center La Nouvelle Orleans Ballroom, Second Floor Marsh Cafe Hours Monday, April 27: Tuesday, April 28: Wednesday, April 29: 10 a.m. – 5:30 p.m. 8:30 a.m. – 5:30 p.m. 8:30 a.m. – 5:30 p.m. Stop by and grab a cup of coffee, check your email, or engage with Marsh leaders and colleagues. Our experts will be on hand to field questions, offer advice, and share perspectives. And if you have other questions about how to make the most of your time in New Orleans, we can help answer those as well. The Marsh Cafe is conveniently located at the Ernest N. Morial Convention Center in the La Nouvelle Orleans Ballroom on the second floor. See you at the Cafe! And speak to experts from Marsh ClearSight, the global leader in technology, analytics, and service solutions across risk, safety, and claims management. Our solutions help many of the world’s largest organizations drive efficiencies, discover insights, and take action. Don’t miss the preview of our new cloud-based, end-to-end platform that redefines the traditional risk management information systems market. For the first time, it will enable clients to access a single, integrated platform that brings together collaboration tools, workflow-driven apps, and advanced analytics to help solve the biggest risk management challenges. 2 | Marsh FYI Guide | 3 JOIN THE CONVERSATION RIMS SESSION GUIDE Social and digital media allow you to stay abreast of the latest updates at RIMS, share your thoughts on the day’s speakers and events, and build your professional network. The Session Guide includes a day-by-day listing of Marsh events and speakers at the RIMS 2015 Annual Conference & Exhibition. JOIN US ON LINKEDIN With millions of professionals among its daily users, LinkedIn helps you stay up to date on the latest business topics while building your professional network. Marsh will post updates about RIMS on its LinkedIn company page and in Marsh groups. If you are not already following Marsh, simply search Marsh under the “Companies” or “Groups” sections of LinkedIn. We encourage you to “Like,” “Share,” and “Comment” on our updates. FOLLOW US ON TWITTER: @MarshGlobal Marsh encourages conference participants to share their views on Twitter before, during, and after the RIMS conference using the hashtag #RIMS2015. Following Marsh and other conference participants on Twitter helps attendees stay current on trending topics, venue changes, and more. Please include #RIMS2015 when tweeting about the conference. LIKE US ON FACEBOOK Like Marsh and want to show it? Like our Facebook page to see the difference Marsh is making in the communities we serve around the world and to stay abreast of our colleagues’ awards and achievements. MARSHATRIMS.COM Want to know more about the risk management and insurance topics discussed at RIMS? Marsh’s special conference website will feature insights from Marsh experts discussing the main topics of the day. 4 | Marsh RIMS educational sessions are listed by: • Course title • Time • Alphanumeric code • Speaker name • Course description For example: Excellence in Risk Management Xll 4 p.m. – 5 p.m. SRM007 Brian Elowe – Managing Director, Global Risk Management [email protected] A concise course description will follow. Every effort has been made to provide accurate and complete information. Please keep in mind, however, that there is always the possibility of last-minute changes. For the latest information on Marsh activities at RIMS 2015, please visit www.MarshatRIMS.com, which will be available in early April. SUNDAY 4/26 MONDAY 4/27 RIMS Registration 10 a.m. – 6:30 p.m. Ernest N. Morial Convention Center Lobby A/B1 RIMS Registration 7 a.m. – 5 p.m. Ernest N. Morial Convention Center Lobby A/B1 RIMS OPENING RECEPTION Experience the New NOLA 6 p.m. – 8 p.m. Mardi Gras World 1380 Port of New Orleans Place RIMS Exhibit Hall Hours 10 a.m. – 5 p.m. Ernest N. Morial Convention Center Marsh and Marsh ClearSight Exhibit Booth 1321 RIMS 2015 invites you to get to know the new NOLA. Experience an indigenous evening at Mardi Gras World, the most unique attraction in America’s most uniquely attractive city. Experience new culinary innovations, new entertainment encounters, and New Orleans knowledge of all that is cherished and celebrated in this 300-year-old city. A new generation of New Orleanians welcomes you to the new NOLA. Marsh Cafe 10 a.m. – 5:30 p.m. Ernest N. Morial Convention Center La Nouvelle Orleans Ballroom, Second Floor MARSH SESSIONS AT RIMS Incorporating Risk Considerations into the Capital Budgeting Process 2 p.m. – 3 p.m. RIF004 Dan McGarvey – US Power and Utility Practice Leader [email protected] Capital budgeting is the art of allocating scarce capital in order to generate the best returns as defined by your organization’s strategy and mission. Every enterprise unit seeks capital investment for growth with only so much cash to go around. Investments in risk management are often hobbled in this process. Their returns may be limited, difficult to quantify, or achieved only over a long period of time. In addition, often left out of the equation are the risks associated with the other investment options. In fact, what may appear to be a no-brainer investment could turn into a disaster without appropriate consideration for its risks. Elevate your role in the process by incorporating risk elements into the capital budgeting plan. 6 | Marsh FYI Guide | 7 When Bad Stuff Happens: Best Practices for Managing Brand-Killing Claims 2 p.m. – 3 p.m. CLM026 TUESDAY 4/28 John C. Logan – Managing Director, Retail/Wholesale, Food & Beverage Practice [email protected] RIMS Registration 8 a.m. – 5 p.m. Ernest N. Morial Convention Center Lobby A/B1 Reputational risk is the single greatest concern for hospitality and restaurant risk professionals and senior leaders. And evolving corporate standards and regulations increasingly address corporate preparedness for brand-killing incidents. What steps will ensure your company is prepared? Who should be involved? Learn how to measure the value of reputation and fit brand and reputation risk management within the business strategy. Discover the role of crisis management and related legal considerations. Discuss pre-loss preparation and post-loss response to food safety, cyberbreaches, dram shop claims, supply chain disruptions, and regulatory actions. Raise your awareness of potential threats, issues, and vulnerabilities and develop a roadmap to successful risk management. Excellence in Risk Management Xll 4 p.m. – 5 p.m. SRM007 Brian Elowe – Managing Director, Global Risk Management [email protected] See how the scope and mission of risk management continue to change as a result of regulatory, economic, and geopolitical trends. Explore the results of the 12th annual RIMS/Marsh Excellence in Risk Management Survey, a compilation of current, key trends in risk management as identified by members of the profession. Join the discussion about the drivers of risk management and their relation to overall business strategy in the 21st century. 8 | Marsh Marsh Cafe 8:30 a.m. – 5:30 p.m. Ernest N. Morial Convention Center La Nouvelle Orleans Ballroom, Second Floor RIMS Exhibit Hall Hours 10 a.m. – 5 p.m. Ernest N. Morial Convention Center Marsh and Marsh ClearSight Exhibit Booth 1321 MARSH SESSIONS AT RIMS Retail Industry Session: The Risks Brands Constantly Face 9 a.m. – 11 a.m. IND017 George Faigen – Partner, Oliver Wyman [email protected] Joseph E. Lee – Executive Director, Global Relationship Management, Retail Practice [email protected] Mac Nadel – Retail/Wholesale, Food & Beverage Industry Practice Leader [email protected] The retail industry is bombarded with changing and complex risks requiring real-time decisions. You perpetually manage data breaches, margins, supply chain, workforce, fraud, the Occupational Safety and Health Administration (OSHA), food safety, and claimsfrequency issues. Atop this is the potential for overnight social media backlash striking at your company’s brand and valuation. As a part of the retail industry, make sure you are using industry best practices to incorporate strategies that identify, mitigate, and manage these risks to reduce your company’s total cost of risk, protect its brand, and increase employee productivity. FYI Guide | 9 Senior Executive Forum: Game Changers in the Insurance Industry 9 a.m. – 11 a.m. ICM008 The Risk Manager’s Role in Mitigating Employment Practices Liability Losses 2 p.m. – 3 p.m. ICM011 David Batchelor – President, International Division [email protected] Jack Flug – Senior Advisory Specialist, FINPRO jack.fl[email protected] Recent events have brought certain risks to our attention, alternative capital, cyber risks, big data, TRIA, and Ebola. This panel of senior industry executives will discuss what they believe are the real game changers. Gather greater insight into the insurance marketplace and get answers to your questions. Discover the priorities senior executives place on various risk management and insurance issues, both domestically and internationally. Employment practices liability insurance (EPLI) claims continue to increase in number. Associated losses — for defense, settlements, and verdicts — can be exorbitant and potentially damaging to your company’s reputation and bottom line. You implement risk mitigation controls to prevent claims from occurring, but what happens after the claim is made and EPLI is implicated? Your involvement in the post-claim process and understanding of the EPLI policy’s terms and conditions can be crucial in mitigating the overall loss. Better define your role in mitigating EPLI losses and learn strategies that can help you reach favorable claim resolution with your insurer. The Current State of Distracted Driving: Best Practices and Defensibility 10:15 a.m. – 11:15 a.m. RIC012 Richard Bleser – Fleet Specialty Leader, Marsh Risk Consulting [email protected] Distracted driving has now become part of our national conversation. It affects all organizations, from those with a dispersed workforce driving their own cars to those with extensive fleets. Discover how you can protect your organization — from preventing lawsuits to forming a post-claim defense. Gain a greater appreciation of the significance of distracted driving for your organization and be able to implement or enhance your risk management strategies to address it. 10 | Marsh The Strategy Is Set: What Now? 2 p.m. – 3 p.m. SRM012 Lisa Kremer – Enterprise Risk Management Practice Leader, Marsh Risk Consulting [email protected] The planning group, usually made up of an executive committee — with or without input from the board of directors or business unit leaders — typically establishes an organization’s objectives and goals over a specific planning period. At times, risk professionals may not be included as significant players in this planning flow. You can, however, become an integral part of the strategyexecution process. Is it better to be late to the process than not involved at all? This session is hosted by RIMS Strategic Risk Management Development Council. FYI Guide | 11 WEDNESDAY 4/29 The Healthcare Senior Risk Professional’s Guide to Survival Industry Session 9 a.m. – 11 a.m. IND016 RIMS Registration 8 a.m. – 3:30 p.m. Ernest N. Morial Convention Center Lobby A/B1 Bonnie Boone – Senior Vice President, National Brokerage Northeast Region [email protected] Marsh Cafe 8:30 a.m. – 5:30 p.m. Ernest N. Morial Convention Center La Nouvelle Orleans Ballroom, Second Floor RIMS Exhibit Hall Hours 10 a.m. – 3 p.m. Ernest N. Morial Convention Center Marsh and Marsh ClearSight Exhibit Booth 1321 MARSH SESSIONS AT RIMS Every health care chief risk officer expresses concern over three issues: mergers and acquisitions (M&As), litigation, and acquiring physician practices. First, consider the $52.9 billion in health care M&A in the last quarter of 2013. This should have you asking: What does this mean for the health care clinically integrated system and how is M&A exposure rolled into my organization? Then, determine if recent class action suits jeopardize your organization’s integrity and when you should notify senior management about litigation. Finally, see whether relationships from physician practices acquisitions provide better access to care and increased revenue but also more regulatory exposures. Address these issues to help your organization rest easy. Public Entities Industry Session: Risk Management Issues and Strategies 9 a.m. – 11 a.m. IND009 Regulatory and Tax Impact on Global Programs: How to Avoid Unbudgeted Costs 10:15 a.m. – 11:15 a.m. GRM010 Jean Demchak – Global Education and Public Entity Leader [email protected] Praveen Sharma – Global Leader, Insurance Regulatory and Tax Consulting Practice [email protected] Join members of the Public Risk Management Association (PRIMA) in a discussion of the biggest risk management issues that public entities face. Examine best practices and peer-determined topics, including: cyber risk; workers’ compensation; working with your police force; educating elected officials on the importance of risk management; reputational risk; and incorporating community outreach. When structuring global programs, you need to understand the regulatory and tax parameters within which insureds and insurers operate. This is not always easy with often ambiguous insurance regulations open to interpretation. In addition, tax authorities are taking proactive measures to generate tax revenues, auditing global programs, and denying income tax relief on premium expense and tax claim payments. Avoid unbudgeted costs by adopting a disciplined approach to structuring global programs. See what you can do to ensure a greater degree of compliance. 12 | Marsh FYI Guide | 13 Assessing Third Party Administrators: From RFP to Stewardship 11:30 a.m. – 12:30 p.m. CLM001 Destination Independence: The Road to Self-Administration 2 p.m. – 3 p.m. Annette L. Sanchez – Claim Consulting Practice Zone Leader, Marsh Risk Consulting [email protected] Annette L. Sanchez – Claim Consulting Practice Zone Leader, Marsh Risk Consulting [email protected] Plot your way on a roadmap of the process, road bumps, and outcomes of changing third party administrators (TPAs). Claims-provider consolidation and convergence makes fundamental the need to ensure value from TPA risk partners. Explore important elements of a request for proposal (RFP), system requirements, TPA use of third parties, fee transparency, and a specimen scorecard for evaluating performance. And learn how to ensure seasoned claims professionals are assigned to your program. This session is hosted by RIMS Central Ohio Chapter. How wonderful would it be to self-administer workers’ compensation and liability claims? You could focus on reducing costs and improving your program. True, self-administration can be great, but the road there is not always smooth. Using the recent transition to self-administration at Publix as a case study, work through the challenges, including technology, staffing, regulations, the litigation environment, and carrier relationships. Review a multidisciplinary approach, involving risk management, IT strategy, corporate compliance, and human resources as well as a consultant. See how careful planning, strong communication, and flexibility smooth the road bumps of the self-administration transition. Contingent BI Coverage: Global Supply Chain Failure and Disaster Protection? 2 p.m. – 3 p.m. CLM007 CLM008 Kevin McCarthy – Financial Advisory Services Global Practice Leader, Marsh Risk Consulting [email protected] With the largest global supply chain interruptions and contingent business interruption (CBI) losses in history occurring over the last few years, underwriters have increased their focus on this often overlooked coverage. The resulting new information demands from underwriters forces companies to communicate their risks with greater clarity in order to secure the proper coverage. Explore these demands and some of the unique problems and coverage gaps resulting from recent catastrophes and global supply chain failures. Engage in a discussion about identifying true unmitigated CBI exposures and the coverage required in today’s complex and multitiered global supply chain environment. 14 | Marsh FYI Guide | 15 ERNEST N. MORIAL CONVENTION CENTER MAP MAP OF MARSH HOTELS N Second Level Bie nv il 1 Co DUNCAN PLAZA N mm on St 3 Per did o St Ibe rv Ca n t St N Pe ters S Camp Roya l St Church St Notre First Level Main Entrance Julia Street at Pedestrian Plaza 16 | Marsh Marsh and Marsh ClearSight Booth #1321 de let St Andre s Hi g gins rre St St ERNEST N. MORIAL CONVENTION CENTER Era t on RIMS Exhibit Floor Halls B, C, and D Cli o 6 Poe Dr Poeyf a St Tchoupitoulas St ve t Da m e Fulton St rd A Cons tance St St Jos eph S wa 5 tte St St Julia S t Ho s St Convention Center Blvd Baron ne St Girod Lafay e St St Poyd ra Maga zine S t S Ram part S t O Kee fe Av e LAFAYETTE SQUARE al ille MISSISSIPPI RIVER Gra vier St WOLDENBERG PARK S Peters St Marsh Cafe La Nouvelle Orleans Ballroom St 2 Marsh Cafe Entrance 4 le 1 New Orleans Marriott 555 Canal Street 2 JW Marriott New Orleans 614 Canal Street 3 Sheraton New Orleans 500 Canal Street 4 Hyatt Regency New Orleans 601 Loyola Avenue 5 Hilton New Orleans Riverside 2 Poydras Street 6 Embassy Suites New Orleans – Convention Center 315 Julia Street FYI Guide | 17 RIMS 2015 ® Marsh is one of the Marsh & McLennan Companies, together with Guy Carpenter, Mercer, and Oliver Wyman. Copyright 2015 Marsh LLC. MA15-13345
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