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Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
Sr. Clause
No. related to
1 Invitation for
Bids
Pre-Bid replies of Request for Proposal (RFP) for hiring
Agency for Project Management, Acceptance Testing and consultancy services for RajSWAN
RFP Para Clause Details
Clarification Sought
Draft Response
No.
1 RISL invites electronic bid (eBid) proposals
from reputed, competent and professional
Information Technology (IT) Firms, who meet
the minimum eligibility criteria as specified in
this bidding document for hiring Agency for
Project Management, Acceptance Testing and
consultancy services for RajSWAN project as
detailed in the section titled "scope of work" of
this RFP document
Request to kindly modify the clause as:
Refer Amended RFP
2 Eligibility
Criteria
2 Annual Turnover of the bidder during each of
last three financial years, i.e., from 1st April
2008 to 31st March 2011 (as per the last
published audited balance sheets), should be
at least Rs.20 crores
Suppporting documents asked are
"CA Certificate with CA’s Registration
Number/ Seal"
Request to kindly modify the required
documents as “Statutory Auditor Certificate /
CA Certificate with CA’s Registration
Number/ Seal”
As per RFP
3 Eligibility
Criteria
3 The net worth of the bidder in the last financial
year should be Positive
Suppporting documents asked are
CA Certificate with CA’s Registration
Number/ Seal
Request to kindly modify the required
documents as “Statutory Auditor Certificate /
CA Certificate with CA’s Registration
Number/ Seal”
As per RFP
“RISL invites electronic bid (eBid) proposals
from reputed, competent and professional
Consulting / Information Technology (IT) Firms,
who meet the minimum eligibility criteria as
specified in this bidding document for hiring
Agency for Project Management, Acceptance
Testing and consultancy services for RajSWAN
project as detailed in the section titled "scope of
work" of this RFP document”
1/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
4 Eligibility
Criteria
4 The bidder should have provided Project
management, acceptance testing and
consultancy services to at-least 1 State Wide
Area Network project in India.
OR
The bidder should be empanelled for doing
third party audit to State Wide Area Network
(SWAN) projects in India by GoI.
Request to kindly change the clause as:
The bidder should be empanelled with
RajCOMP Info Services Private Limited (RISL)
for providing e-Gov consultancy/IT services.
OR
The bidder should have provided Project
Management, Consultancy Services for eGovernance Projects in India.
As per RFP
5 Eligibility
Criteria
5 The bidder should have cleared his dues to
the State Government of Rajasthan
We would request you to kindly delete the
Refer Amended RFP
clause as it would not be possible to furnish the
required clearance certificate from the circle
officer in the given timeframe.
6 Eligibility
Criteria
9 The bidder should have minimum of 10 no. of We would request you to kindly modify the
Refer Amended RFP
network engineers with 3 or more years on
clause as:
experience on their payroll
“The bidder should have minimum of 10 Nos. of
network engineers / Consultant with experience
in similar domain with 1 or more years of
experience on their payroll”
OR
Since there is a cyclic attrition rate in the IT
industry and resources are mobile within the
domain, the bidder should not be held
accountable for trying to deploy the best suited
resources. Keeping the overall interest of the
project, this clause should be modified.
2/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
7 Scope of
Work
8 Scope of
Work
Chapter 3
Scope of
Work, para
C (i) b,c,d,e,
f,g,h,& k
Chapter 3
Scope of
Work, para
D1
• Validate and verify the inventory of
equipments at sites and match the populated
Configuration Management Database (CMDB)
in service desk tool with the actual inventory
• Validating and verifying the functioning of
webcams installed at various PoPs for their
monitoring directly from the SHQ as specified
in the RFP for RajSWAN operator
• Validating and verifying the latitude and
longitude of sites as given in the RFP
/contract signed with RajSWAN operator.
• Validating and verifying the availability of all
the services (voice/ data/video etc) including
/features/functionalities as given in the RFP
and provided by the SWAN operator
• Validating and verifying latency and other
measurable network performance parameters
for different service (Data/ Voice and Video)
and for the links as given in the RFP for
slection of RajSWAN operator
• Validating and verifying the implementation
of approved policies i.e. security policies,
routing policy, firewall policy etc
• Validating and verifying the functioning of
HDMS, NMS tools installed as per the scope
and terms of contract signed with RajSWAN
Operator
• Validating the formats for PoP level Manual
as per industry standard and monitoring their
preparation
by RajSWAN
operator
givenfor
in
To conduct Partial
Acceptance
Testas(PAT)
vertical and horizontal segment
The bidders has to conduct Partial
Acceptance Test (PAT) for vertical as well as
horizontal segment separately (if required as
per the conditions given in the RFP/contract
signed with RajSWAN operator with RISL) to
verify and validate that integration of all
services, networks, equipments, policies etc
deployed under RajSWAN Project has been
done in accordance with the terms of RFP by
RajSWAN Operator.
Request you to please reword the clauses
As per RFP
'Validating and Verifying’ to 'Assessing and
Verifying’ as the Project Consultant shall not be
responsible to validate the components /
functioning of the equipments procured and
commissioned by the RajSWAN operator.
Request you to please reword the clauses
The bidders has to facilitate the Partial
Acceptance Test (PAT) for vertical as well as
horizontal segment separately (if required as per
the conditions given in the RFP/contract signed
with RajSWAN operator with RISL) to verify and
assess that integration of all services, networks,
equipments, policies etc deployed under
RajSWAN Project has been done in accordance
with the terms of RFP by RajSWAN Operator.
As per RFP
3/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
9 Scope of
Work
Chapter 3
Scope of
Work, para
E1
The bidders has to conduct Final Acceptance
Test (PAT) for vertical as well
as horizontal segment separately to verify and
validate that integration of all
services, networks, equipments, policies etc
deployed under RajSWAN
Project has been done in accordance with the
terms of RFP by RajSWAN
Operator.
Request you to please reword the clauses
As per RFP
10 Scope of
Work
Chapter 3
Scope of
Work, para
H2
Roles & Responsibility
Request to kindly provide the details of the 3rd
RISL
party auditor/ third party monitoring agency and
• To Verify & Approve payments for RajSWAN auditors for RajSWAN project.
Operator, Consultancy agency and 3rd party
auditors
• Ensure overall coordination among various
agencies (implementing agency, bandwidth
provider and 3rd party consultants, third party
monitoring agency and auditors
3rd Party Auditor / 3rd
Party Monitoring Agency
for RajSWAN will be
selected through tender
process as per the
guidelines by GoI. Refer
amended RFP
11 Bidding
Process
Chapter 5
para 5 b
Fee Details
Scanned copy of Fee receipt for tender fee
and RISL processing fee
DD for Tender Fees,
RISL Processing Fees
,EMD should be
submitted physicaly at the
office of Tendering
Authority as prescribed in
NIT and scanned copy of
same should also be
uploaded along with the
technical bid/ cover.
Tender Fee and
processing fee can also
be submitted in cash
against the NIT number
at RISL office and
scanned copy of the
receipt may be attached.
Refer Invitation for bid of
the RFP.
The bidders has to facilitate Final Acceptance
Test (PAT) for vertical as well as horizontal
segment separately to verify and assess that
integration of all services, networks,
equipments, policies etc deployed under
RajSWAN Project has been done in accordance
with the terms of RFP by RajSWAN Operator.
Request you to share details of the competent
authority and mode of payment for various bid
related deposit/fees
4/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
12 Annexure 1
Technica
Evaluation
CheckList
Annexure 1 Annual Turnover of the bidder
kindly consider modifying the required
As per RFP
para 3
during each of last three financial
documents as “Statutory Auditor Certificate / CA
years, i.e., from 1st April 2008 to
Certificate with CA’s Registration Number/ Seal”
31st March 2011 (as per the last
published audited balance
sheets), should be at least Rs.20
crores
Supporting Document
CA Certificate with CA’s Registration Number/
Seal
13 Annexure 1
Technica
Evaluation
CheckList
Annexure 1 The net worth of the bidder in the
para 4
last financial year should be
Positive.
kindly consider modifying the required
As per RFP
documents as “Statutory Auditor Certificate / CA
Certificate with CA’s Registration Number/ Seal”
14 Annexure 1
Technica
Evaluation
CheckList
Annexure 1 The bidder should have cleared
para 5
his VAT dues to the State
Government of Rajasthan
We would request you to kindly delete the
Refer Amended RFP
clause as it would not be possible to furnish the
required clearance certificate from the circle
officer in the given timeframe.
15 Annexure 1
Technica
Evaluation
CheckList
Annexure 1 The bidder should have provided
para 6
Project management, acceptance
testing and consultancy services
for RajSWAN to at-least 1 State
Wide Area Network project in
India.
OR
The bidder empanelled for doing
third party audit to State Wide
Area Network (SWAN) projects in
India by GoI
We would request you to kindly change the
clause as:
The bidder should be empanelled with
RajCOMP Info Services Private Limited (RISL)
for providing e-Gov consultancy/IT services.
OR
The bidder should have provided Project
Management, Consultancy Services for eGovernance Projects in India.
As per RFP
5/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
16 Annexure 1
Technica
Evaluation
CheckList
Annexure 1 The bidder should have 10 no. of
para 8
network engineers with 5 or more
years on experience on their
payroll, at-least 3 of which should
be CCNA certified or equivalent
The bidder should have 10 no. of network
engineers with 5 or more years on experience
on their payroll, at-least 3 of which should be
CCNA certified or equivalent
17 Scope of
Work
C
Query: As per our understanding, we have to
Refer Amended RFP
physically visit to a minimum of 10% of the sites
for acceptance testing on sample basis at the
discretion of RISL and acceptance testing of
rest of the sites will be completed by NMS. But
by NMS, we cannot certify the condition of site
preparation, DG set etc. So, kindly clarify the
same.
The bidder is required to carry out acceptance
tests for all the sites (all 273 vertical PoP’s
and around 3550 Horizontal Offices/links) to
verify and validate that the RajSWAN operator
has completed all work related to installation
of vertical
PoP/ horizontal links as per the work
order/subsequent orders issued by RISL to
RajSWAN Operator. This will include physical
visit to a minimum of 10% of the sites (ie. 1
SHQ level PoP,4 District Level PoP,24 Block
Level PoP and 355 Horizontal level Offices)
on sample basis at the discretion of RISL
Refer Amended RFP
For point no. (ii), it requires to visit physically at
all sites to get the required data which
contradicts with claim of 10% site visit.
(ii) Validating and verifying the latitude and
longitude of sites as given in the RFP
/contract signed with RajSWAN operator.
18 Scope of
Work
G
Total time 12 months for supervision,
installation and Acceptance Testing
The clarification may please be given on the
following:
If the project extends beyond the stipulated
timeline of 12 months without any direct fault of
consultant, how the consultant would be
compensated for the same for the extended
duration.
As per RFP
19 Scope of
Work
A, (i)
Prepare the security policy document
Pl. clarify what will constiture security policy
Security policy of SWAN.
document. Is it going to be SWAN security policy Refer amended RFP
or state security policy
20 Scope of
Work
D
To conduct Partial Acceptance Test (PAT) for Is consultant is expected to physically visit each No. Refer para D of the
vertical and horizontal segment
vertical and horizontal site while conducting PAT scope of work of the
RFP.
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Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
21 Scope of
Work
E
To conduct FAT for vertical and horizontal
segment
Is consultant expected to physically visit each
No. Refer para E of the
vertical and horizontal site while conducting
scope of work of the
FAT. Approximately how many times consultant RFP.
is expected to visit each site during the tenure of
the service
22 Scope of
Work
H
Roles & Responsibility
Please provide the role and responsibility to be
carried out by TPA since some of the activites
asked in SOW are similar to TPA roles and
responsibility
General
Will the Consultant appointed by RSWAN
No. Refer Inviation for
through this RFP be allowed to bid the RSWAN bids of the Ammended
TPA RFP.
RFP.
Will the Security Policy document be prepared
It shall be prepared
on the basis of any particular guidelines? Please based on the guidelines
provide details.
provided by GoI on
security (as applicable)
and the best practices in
the area of network
security.Refer Scope of
work in the Amended
RFP
23 General
24 Scope of
Work
A, (i)
Prepare the security policy document
25 Scope of
Work
B, (i)
Supervision, monitoring, facilitation of
Is the bandwidth service provider (BSNL)
installation, testing of RajSWAN project
equipment also included in scope?
implemented by RajSWAN Operator and also
to provide Consultancy services to RISL
Refer Amended RFP
Yes. Refer scope of work
in the Ammended RFP.
7/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
26 Scope of
Work
C (i)
The bidder is required to carry out acceptance Can the Validation and verification be done
tests for all the sites (all 273 vertical PoP’s
using the tools and software? If yes, which tools
and around 3550 Horizontal Offices/links) to
and softwares can be used?
verify and validate that the RajSWAN operator
has completed all work related to installation
of vertical
PoP/ horizontal links as per the work
order/subsequent orders issued by RISL to
RajSWAN Operator
Bidders to bring tools
and softwares as
required for conducting
PIT, HLT, PAT, FAT as
per the special tems and
conditions of the
amended RFP.
27 Scope of
Work
c (i) (d)
Validating and verifying the latitude and
longitude of sites as given in the RFP
/contract signed with RajSWAN operator.
Which devices can be used for validating and
verifying the latitude and longitude of sites?
Please provide details.
28 Scope of
Work
c (ii)
Prepare and submit the test reports for each
site separatly for PIT/HLT
Please clarify if the Validation and verification
procedures and format templates will be
provided by RISL?
Bidders to bring devices
for validating and
verifying the latitude and
longitude of sites as per
the special tems and
conditions of the
amended RFP.
Validation and verification
procedures, format and
templates will be provided
by RajSWAN operaor,
however the bidder has
to review and finalize the
test plans, procedure,
relevant
checklist/template for
Acceptance testing
(PIT/HLT) submitted by
RajSWAN Operator as
given in the RFP. As per
scope of work in the RFP
29 Scope of
Work
Chapter - 3, To conduct Partial Acceptance Test (PAT) for As part of PAT, is the Consultancy Agency
No. Refer para D of the
Clause D
vertical and horizontal segment
expected to physially visit the sites? If yes, what scope of work of the
is the sampling size?
RFP.
30 Scope of
Work
Chapter - 3, To conduct Final Acceptance Test (FAT) for
Clause E
vertical and horizontal segment
As part of FAT, is the Consultancy Agency
No. Refer para E of the
expected to physially visit the sites? If yes, what scope of work of the
is the sampling size?
RFP.
8/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
31 Scope of
Work
32 Scope of
Work
Chapter - 3, Out of the 11 resources (One project lead cum
Clause F(2) network expert, 1 security expert and 2
network engineers) shall be deployed at SHQ
(at Jaipur). Remaining 7 resources can be
deployed at any division office/ district office/
Block office based on the requirement of the
RajSWAN project.
Chapter - 3, Project Deliverables, Milestones & Time
Clause G
Schedule
Will RajCOMP provide seating space and
Yes. Refer para F of the
furniture to the resources deployed at respective scope of work of the
locations? Please clarify.
RFP.
Is there any penalty, if the milestones are not
met? Please clarify.
Liquidated Damages (LD)
clauses shall be
applicable.
Refer Amended RFP
33 Special
Terms and
Conditions
C -3
In case any shortcomming is observed by TPA Will every activity be audited by the TPA?
on any report submitted by the bidder, penalty Please clarify details on the scope coverage.
shall be levied subject to a maximum of 10%
of the value quoted for
each site depending on the seviority of
shortcommings. The decision on penalty
would be aken by RISL and shall be binding
on both the parties.
34 Annexure 1 Technical
Evaluation
Checklist
Annexure 1 Technical
Evaluation
Checklist, S.
No.8
The bidder should have 10 no. of network
engineers with 5 or more years on experience
on their payroll, at-least 3 of which should be
CCNA certified or equivalent
Please clarify if the Network Engineers need to
have total 5 years of experience (with any firm)
or should they have been on the Payroll of the
firm for 5 years?
35 General
General
Conflict of Interest of TPA
Please clarify if the selected consultant for the
No. Refer Amended RFP
current assignment will be allowed to participate
in the process for selection of TPA or will it be
treated as a Conflict of Interest?
Refer Amended RFP
9/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
36 Eligibility
Criteria
Technical
Capability
The bidder should have provided Project
management, acceptance testing and
Consultancy services to at-least 1 State Wide
Area Network project in India.
OR
The bidder should be empanelled for doing
third party audit to State Wide Area Network
(SWAN) projects in India by GoI.
We Deloitte Touche Tohmatsu India Pvt Ltd. are As per RFP
empanelled with DIT, GoI for conducting third
party audit of State Data Center and also
empanelled with CERT-In for conducting IT
security audits.
Since the RFP has been issued with a scope of
work for Project Management, Acceptance
Testing and consultancy services for RajSWAN
and not for conducting third party audit, we
request RISL to remove the requirement of
being empanelled for doing third party audit to
SWANs projects or alternatively change it to
“The bidder should be empanelled for doing
third party audit to State Wide Area Network
(SWAN) \ State Data Center (SDC) projects in
India by GoI”. We have already been selected
as SDC TPA for 5 states including 3 A category
(Big) states and 2 small states. We have also
worked on many projects with the similar scope
of work in PSU sector.
We humbly request RISL to remove or modify
the technical capability clause accordingly.
37 Scope of
Work
Scope of
Work
F (5)
Assignment involves extensive travelling and Please clarify if the travel will be a part of
all the resources (including the project lead
PAT\FAT activity or it would be in addition to
and security expert at SHQ) will have to travel PAT\FAT activity.
to various PoP/ Horizontal offices in Rajasthan
(based on project requirement) and it is
expected that all the resources will travel for
about 20 days a month except the project lead
and security expert.
38 Scope of
Work
Scope of
Work
G
Note- Timelines for the above activities may
vary depending on the implementation plan
of RajSWAN operator.
Travelling will be required
for PIT/ HLT as per para
C of scope of work of
RFP and during
Supervision, monitoring,
facilitation of installation,
testing of RajSWAN
project implemented by
RajSWAN Operator as
per para B and para F of
the scope of work of the
RFP
What if PAT\FAT activity is delayed due to delay As per RFP
in implementation by RajSWAN Operator?
Would that delay be attributable to bidder also?
10/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
39 Bidding
Process
Section 8, d Rates quoted must include all incidental
charges except Service Tax, which should be
shown separately in the Financial/
Commercial bid format only. In case of local
supplies the rates should include all taxes,
etc., and RISL will not pay any cartage
or transportation charges
This clause should be removed since it is
As per RFP
expected that travel volume would be high. It will
be difficult to anticipate the cost impact of the
same and include in the commercials.
40 Bidding
Process
Section 9, a Bids shall remain valid for the period of days,
as specified in NIT, after the bid submission
deadline date prescribed by the tendering
authority. A bid valid for a shorter period shall
be rejected by the tendering authority as
nonresponsive bid.
Section 7
Unless otherwise stipulated in the Contract,
the scope of service shall include all related
services not specifically mentioned in the
Contract but that can be reasonably inferred
from the Contract as being required for
providing the services which are mentioned in
the scope.
Para 1
The bidder has to bring all necessary
tools/software/hardware required for
undertaking the PIT/HLT/PAT/FAT at no extra
cost
Please mention the bid validity period(in Days)
Kindly specify the list of tools/ software/
hardware which RISL expects the consultant to
bring
Bidders to bring tools
and softwares as
required for conducting
PIT, HLT, PAT, FAT as
per the special tems and
conditions of the
amended RFP.
Para 2
Related to our query no. 1 for clarification
please.
As per RFP
44 General
Please specify the technical evaluation criteria
Refer Amended RFP
45 General
Please specify the minimum score for a
As per RFP
consultant to be considered for financial bid
opening
Pls. share the Implementation Plan of RajSWAN Shall be provided to the
Operator
successful bidder
41 General
Terms and
Conditions
42 Special
Terms and
Conditions
43 General
Terms and
Conditions
46 Scope of
Work
Timelines
No seprate /extra payments shall be made
towards cost of travel, lodging and other
incidental expenses to visit actual site during
entire contract period
Validating and verifying the latitude and
longitude of sites as given in the RFP
/contract signed with RajSWAN operator.
As given in the NIT of the
bidding document
This clause adds a fair degree of ambiguity in
As per RFP
the scope and expectations from the consultant.
It is advised that the scope may be restricted or
a governance structure be established to
examine such activities which fall outside the
RFP's purview and take decision accordingly
11/12
Pre-bid queries for Project Management, Acceptance Testing and Consulting services for RajSWAN
47 Special
Terms and
Conditions
Para 1
The bidder has to bring all necessary
Pls. share the details of NMS/ HDMS to be
tools/software/hardware required for
deployed by RajSWAN Operator
undertaking the PIT/HLT/PAT/FAT at no extra
cost
NMS - CA Spectrum Infra
Manager9.2, Ca eHealth
Performance manager
6.2
HDMS - CA Service desk
R.12. Refer Annexure 13
for tentative BoM at
different Locations.
12/12