Centile Telecom Applications SAS “Differentiate from the PBX crowd by introducing innovative Cloud UC and FMC services to enterprises” Jean-Charles Collin – Product Sales Expert, Centile Centile Telecom Applications SAS Plan Key Facts Delivering cloud based PBX & UCaaS platforms to fixed and mobile service providers & telecom operators • 17+ years Multi-Tenant Hosted & Software IP Telephony based on « SIP standard » • Initial R&D Center of 8x8 - EGHT: Nasdaq • Fast–growing: double-digit growth • Strong Financial Partner: MVC Capital - NYSE: MVC • 50+ operators: Fixed-line, MNOs, MVNOs, VoIPs, ISPs, Cable • 500K+ enterprise users in production – All sizes and types Our expertise – Your Services Video Conf Desktop Sharing Mobility Voice Unified Messaging IM Presence Recording Call Center IVR Audio Conf Fast growing: More customers – More seats Global 50+ Service Providers - 500K+ Users – 20 countries A specialist with Broad Partner Ecosystem Cloud Telephony and UC trends GrowthMark “ In North America, 50% of the SMBs moving to IP adopt hosted solutions” MZA “The cloud telephony market will double from 2013 to 2018” Gartner “The Enterprise Unified Communication market is becoming more mature and enters massive adoption phase.” The cloud UC challenge & opportunity Introduce and Monetize UC Differentiate Guarantee • • Create value from the cloud • (call centers, recording …) Best of breed PBX features on advanced SIP phones Presence, IM, Collab FMC « Mobilize » VAS services Centile ISTRA Platforms ISTRA Mobile A Mobile PBX Service Platform that allows mobile operators and MVNE/Os to provide business customers with advanced features of an office telephone on their mobile handsets. ISTRA SP A SIP based carrier-grade VoIP telephony hosted PBX services platform that allows to gain market share and new revenue streams from a multitude of its applications (enterprise, trunking, residential) ISTRA FMC Router A Mobile Integration Component that allows to smartly interconnect with MNOs/MVNE/Os to deliver Fixe-Mobile Convergence in conjunction with ISTRA SP or 3rd party VAS platforms Any Service – Any Terminal – Any Network Istra SP Istra Mobile Cloud PBX & UC Cloud fixed-mobile convergent services Short Numbers Group Calls Supervision Redirection Rules Group Calls Enterprise Voicemail Parallel Ringing AutoAttendant CLI Management Queueing VCC (call continuity between fixed & mobile) Call Screening Selfcare Desktop &Mobile Presence & IM Short Numbers(VPN) One Number or Converged Numbers Enterprise Voicemail Switchboard Cloud mobile PBX & UC Selfcare Mobile & desktop with enterprise directory Queueing Converged Voicemail Call Screening PBX Features Switchboard IVR, CTI, … IVR, CTI Call Center Call Center Any 3 Any Service over Any Terminal over Any Network Much more than just a hosted software IPPBX (1/2) Monitoring Billing SNMP Provisioning CDR files Diameter Radius CRM SOAP/ XML REST 3rd party Apps TAPI XML lib WebServices Centile ISTRA™ SIP-Trunking AS UC-SIP AS SIP HTTPS TFTP SCTI SIP SSW SBC SBC Mobile SCP FW CAP MSS MAP MAP SMSC HLR SS7 SIP PBX PSTN SIP TFTP HTTP(S) HTTPS SCTI Apps 3G 2G … … … Much more than just a hosted software IPPBX (2/2) ISTRA, a high-density multi-tenant Service Platform Service independence between enterprises 100 entreprises of 5 seats 5 entreprises of 100 seats ISTRA, a Service Platform with centralized multi-tier management and supervision Automatization et industrialization: IS and multi-level portals Upgrade management ISTRA, a redundant Service Platform designed to be hosted Remote management of SIP phones Voice/Video media optimization (LAN/WAN) Multi-tenant, Multi-tier, White-label Enterprise portal - myTelephony Multi-terminals – Multi-numbers Primary business number Choose your primary business number (fixed or mobile) and take the call from any device You can choose which of your devices ring. You can choose to answer from any device. You can choose to transfer it to a colleague’s from your mobile . If you miss a call, notifications you can forward to voicemail, and receive SMS and e-mail Choose your Mobile phone number for personal calls Choose your fixed line number for Business calls Choose your group number for support calls Choose your calling identity, no matter the device you call from Show your selected identity Because countries and enterprises are not all the same Extension to existing IPBX, converted to federated devices, with Converged IPBX Mobile devices for selected roles/functions and ability to use registered IP phones Converged Mobile with Registered IP phones for key functions (conferencing phones, free phone positions). Fully Mobile Enterprise plus softphone (desktop, web and/or mobile) Become fully mobile with ISTRA Mobile Do you still need your desk phone if you are always on the road? You get full PBX features on the mobile You keep your fixed and mobile numbers You choose how and when people reach you. Mobile Centrex is suitable for: Employees who need real mobility. A company that needs to upgrade their legacy PBX but they don’t want to invest in new IP phones and equipments. C- level managers who need everything on their finger prints with a single device. myIstra: multi-screen dynamic html5 selfcare Presence and IM Histories Contacts (calls, voicemail, IM) (Corporate, personnal) Integration Advanced services (ACD, Conference, CRM) (Outlook, Click to Call) Settings control Voicemail (Consult, email) (FWD, CLI, Language) Collaboration – Video – Screen sharing – File transfer Still a key user interface: the IP Phones & CPEs A broad range of certified SIP devices with auto-provisioning Firmware upgrades, Featured Keys, Presence, MWI … Salesforce integration: embedded myIstra Systematic call recording - myRecordings Centile, your agile partner … Keep control of your customers Differentiate your brand and define your own packages/bundles Manage a large number of customers with limited operations costs Introduce and monetize smoothly Mobility and UC at your pace Leverage a future-proof and flexible SaaS-type pricing model Benefit from the support of a highly skilled team Inbound Call Center - myCallCenter THANK YOU
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