LIFESTYLE MANAGEMENT & CONCIERGE SERVICES Simplify your life with SPS Lifestyle and make free time a reality WELCOME TO SPS LIFESTYLE... You have been provided with one of the finest services available . . . SPS Lifestyle. Our trained staff are ready to be of assistance to you with virtually any sort of help you need anywhere you might need it. You no longer need to waste time and energy trying to find things such as theatre tickets, restaurant reservations, accommodation, special event planning or anything else. With SPS Lifestyle’s concierge team, it gets done right and it’s done when you need it. We will do everything to exceed your expectations. SPS Lifestyle are here to assist you in any way we can. SPS Objective SPS LIFESTYLE incorporated in March 2004. Based in Bromsgrove, SPS Lifestyle operates and provides a service to its members within the West Midlands and Worcestershire area. We have a team of personnel, on hand to deal with any request, in and out of the office. The aim of SPS Lifestyle is to promote a personal service to provide people with more time to do what they want, relieving the stress of today’s frantic lifestyle. We are a modern day solution to the predicament of having too much to do and not enough time to do it. Our services are specifically designed to help you achieve a better work/life balance as well as provide you with more choices and better solutions to everyday requirements and problems whilst saving you time, inconvenience and expense. A Lifestyle Manager is your dedicated personal assistant who manages and organises your requests. As such, they become your personal shopper, concierge and confidant; there to provide you with what you want, when you need it. Types of Membership SPS Lifestyle has identified four main areas in which we believe you could benefit from using our service. Individual Membership Lifestyle Management as an Employee Benefit This bespoke package caters for the individuals personal needs with SPS Lifestyle understands that in a competitive working their own dedicated Lifestyle Manager. This monthly membership environment, it is often necessary to reward employees within provides access to their lifestyle manager seven days a week at your company. We offer a lifestyle management package that your any time, providing them with the ultimate in lifestyle management employees can use on a daily basis. Statistics show that up to and concierge services. 10% of a working day can be used on personal tasks. By offering assistance this will further help productivity within your company, Corporate Concierge Service For Partners & Senior Personnel This unique service provides your business with the facility to delegate time consuming tasks to a team of experienced personnel, whilst giving your employees more quality time for themselves. Concierge Services for both Commercial & Residential Property on hand throughout the working day. This enables your staff to Having a Concierge service as part of your reception or as a concentrate on higher work related priorities, resulting in increased telephone service that you are able to provide makes a statement productivity. This service can be accessed via Telephone, email like no other. A Concierge is a warm, friendly alternative to the or fax. “usual” security guard and provides a wealth of hospitality services that residents truly value. It raises your property’s services to a new level and it’s an amenity perfectly suited for luxury residences. For all other types of membership please contact the office so we can tailor make your perfect package. Lifestyle Management Services Our team of lifestyle managers and lifestyle consultants are here to advise, guide and support our members. Body and Soul SPS Lifestyle can take the strain while you relax and re-energise. We have the expertise to find the services they need to make their Whether your interests are in holistic alternative therapies or regular lives run smoothly. Lifestyle management allows our members to mainstream medicine, we can offer you a range of practitioners to complete practical chores effortlessly and to be ambitious about stretch your mind and your body. If you are looking to improve your how they spend their leisure time. well-being we can help with gyms, personal trainers, nutritional Home and Garden Services SPS Lifestyle makes sure that your home is your sanctuary. We enable you to look forward to going home knowing your household chores have been taken care of. We can dramatically simplify your home life by undertaking the tedious (cleaning, lawn mowing, ironing), the time-consuming (French polishing, washing windows), or the tricky (chimney sweeping, gutter clearance). We offer comprehensive security for the home. Our property management service employs the services of our extensive list of suppliers where we have the relationship and the buying power to ensure you receive the optimum service and a competitive price. Moving home? We can assist you with the big decisions - relocating, finding a new home, legal and financial advice - through to the smaller ones: removal companies, storage, cleaning services and redecoration. experts or yoga classes wherever you are. We can also provide you with top ‘maintenance and pampering’ hotspots such as hairdressers, day spas, beauty salons and personal style consultants so that you can keep yourself looking and feeling great without too much effort. If you want to broaden your mind and your interests by taking up a new hobby, learning a foreign language or discovering a different sport, we can find the best tutors in any area. Lifestyle Management Services Life’s Special Events Family & Pet Care Getting married? We can ensure it goes without a hitch! Dress We can help you find the highest standard of care for your children designers, stationery suppliers, caterers, photographers, florists, and have excellent relationships with nanny agencies, private honeymoon arrangements, venues, wedding list services – we day-care nurseries, after school clubs and many other child-care can arrange it all. services – use our knowledge, contacts and experience to make Having a baby? SPS Lifestyle can share the load: maternity wear, health and fitness, baby accessories, home help, family cars, preand post- natal care, family holidays, nanny agencies, education … the list goes on. New house? Let us get you moving. Estate agents, search agents, solicitors, mortgage brokers, removal firms, architects, interior designers, property management: our contacts can really work for you. Whatever the event, we can help you make the most of it. Shopping & Gift Delivery Shopping is great when time is unlimited and self-indulgence is on the agenda. Sadly that is not always the case. When you need a new washing machine or computer and don’t want to spend your weekend browsing and queuing, SPS Lifestyle can find what you need and arrange delivery. Through the strong partnerships we have built with top, well-respected brands and prestigious retailers, we can often get a better deal as well. For presents, we have endless ideas for something that little bit different to inspire you. Informing us of important anniversaries or birthdays means that you never miss an opportunity to impress with an appropriate and timely gift. the best decision. We can also help to look after your pets. We can find you dog walkers, vets, kennels or catteries and can even make arrangements for them to travel with you, if you can’t bear to leave them behind. We can act as your virtual “extended” family, a constant support to you, your children and your pets. We provide expert advice and the reassurance of carefully vetted suppliers to ensure your family are cared for, from education and health to childcare and fun leisure time. Housekeeping Service Our professional fully insured housekeepers will clean, cook, run small errands, do your laundry and become part of your household. Whether you need help everyday or only once a week, your dedicated housekeeper will look after all your domestic household needs. Lifestyle Management Services Errand Running & Time Savers Tradesmen and suppliers Nothing is more important to busy people than having an extra We find you the right person for the job. Our bespoke and unique hand when you need it. Let us know when you require assistance service, alongside our quality partnered-suppliers, encompasses delivering office documents or picking up a package for safe all trades, specialists and professionals within the industry, from a delivery. You need to be able to depend on someone to handle handyman, plumber or electrician to an architect, a small general personal needs when travelling or working long hours or supervise building company or an interior designer to major design-and-build repair, delivery, and cleaning contractors at home. Perhaps you construction companies. want someone to care for your pets and plants; bring in your shoes for repair; shop for gifts and groceries; pick up your dry cleaning; or address and mail invitations or holiday cards. We’ll take care of that for you. Our errand and messenger associates are top-notch and will get the job done to your specifications so you can concentrate on other matters. Catering Finding the perfect caterer is as easy as telephoning your Concierge. You want to make sure you have absolutely everything you need to make your guests comfortable and happy – so do we. Our catering associates will produce everything from sparkling ice sculptures, cakes, and wine-tasting evenings to the most elegant gourmet meals. We will arrange for last-minute catering exactly the way you want it. So whatever your catering needs, SPS Lifestyle is ready to provide you with the highest level of service. These suppliers are checked for Health and safety purposes as well as for quality, service, flexibility and reliability of the services and products that they provide. Lifestyle Management Services Travel Planning Entertainment When planning business or personal travel, you know how involved At the heart of any special event is the entertainment for the evening. and detailed it can be. If you are leaving town, your Concierge can Excite your guests with inspiring first-rate entertainment. Let SPS assist you with your travel plans. Whether you would like to plan a Lifestyle arrange for special music that will suit the occasion and honeymoon or a business trip; a safari to Africa or a fun-filled trip your tastes or special theme. We book every conceivable type of to Hawaii, we will make the arrangements. Our job is to handle the local and national entertainment. At SPS Lifestyle we also recognise details yours is to enjoy the trip. that everyone needs a night out on the town. We at SPS Lifestyle Yacht Charters Nothing says “class” quite like an outing on a fine, well-stocked comfortable yacht. Entertain clients, employees, and friends in style aboard one of the many yachts available. Your Concierge will put you in touch with a SPS Lifestyle Special Event Producer who will arrange for the charter, catering, beverages, and entertainment. In fact, we will arrange everything right down to the smallest detail. Out and About Recreation is important to the busy individual. How would you like to spend the day? SPS Lifestyle can plan any sort of recreation you may want. You can rent a hang glider or a surfboard. You can visit a museum or go on a shopping spree. You can join a health club, get a massage or learn to parachute. If you can imagine it, we will provide you with information and arrangement assistance. know that everyone is unique and enjoys different sorts of activities. Some like quiet spots while others enjoy noise and crowds. Your Concierge will assist you with ideas and reservations. Concierge services Transport Needs A single telephone call, gives you access to a team of travel Car Hire specialists available to help you arrange your air travel, hotel reservations and car hire, or provide travel advice and help in an emergency. Reservations and Direct Ticketing SPS Lifestyle can help with air travel and hotel reservations by booking tickets and advising of availability. We will provide the latest information and offer the best available solution to your needs. Travel and Health Care Comprehensive travel and health advice is available to assist you in the preparation for a trip as well as while travelling. We can provide you with Heath precautions and vaccination recommendations Guidance on VISA requirements Climate information C urrency advice including exchange rates, banking hours and note and coin denominations Advice and assistance is to hand in obtaining care hire worldwide, saving you time and administration. The information includes location, collection and return details, hours of business of rental outlets, tariffs and vehicle classes available. Once you have this information and have made a selection, the reservation will be made on your behalf, with the hire cost charged directly to your company, or you as an individual. Saving You Time SPS Lifestyle can help you with advice on a wide range of everyday leisure pursuits and delivery services Hospitality and Event Ticketing Tickets for sport, theatre, arts and cultural events across the world can be arranged. We deal with approved ticketing agencies - information on availability, collection and delivery of tickets can be provided with a minimum of time and effort. Flower Delivery Flower arrangements or bouquets can be chosen from the extensive selection and sent on your behalf, with a personalised message. Delivery is available to most major towns and cities worldwide. Prices are available on request. Gift Delivery Arrangements can be made to deliver a gift, from a wide range of luxury goods to most major locations worldwide. If required, advice can be given on gift selection, suitability for delivery, cost and timescales. Saving You Time International Dining SPS Lifestyle can provide general information on restaurants, their cuisines, price, location and contact details. Reservations can also be made on your behalf. International Apartment Reservations In addition to hotel reservations SPS lifestyle can provide information and assistance in reserving accommodation from an international portfolio of luxury fully serviced apartments. All are in exclusive locations and superbly furnished Golf Course Information Service For major golf courses in many counties, specific details can be made available to you. These details include Indicative green fees Handicap Requirements Course Details, facilities and contact details Individual tee policies Where possible, details will be confirmed to you and, on your instruction, subject to course rules, SPS Lifestyle will attempt to reserve the tee on your behalf. Please note that you will need to settle all costs directly with the golf course. The booking service is available 9- 5.30pm Monday to Friday. Out of hours, you make a provisional booking. Examples Of The Services SPS Lifestyle Provide House & Garden Domestic Services Cleaning Window Cleaning Laundry Ironing / Dry Cleaning Repair Appliances Housekeeper Services Curtain Making Building Drainage Repairs Surveying Antique Finding Handy Man Locksmith Glazing Family Garden Services Lawn Mowing Landscape Gardening Plant Finder General Gardening Tree Surgery Garden Design Building & Decorating Interior Design Property Maintenance Security Carpentry Damp Proofing Restoration Decorating Tiling Electrician Plastering Plumbing Family Care Baby-sitting Photography Researching Schools Elderly Care Invalid / Injury Care After School Care Moving House Estate Agent Liaison Overseeing Un / Packing Hiring Packing Company Redirecting Post Utilities Dis / Connect Hiring Removal Van House Sitting Cancel / Resume Deliveries Restocking Of Fridge Flowers For Return House Visiting Watering Anti Burglar Precautions Time Savers Errands Grocery Shopping Post Office Foreign Currency Key Cutting Library Clothing / Shoe Repair Personal Shopping Retrieve Forgotten Items Bank Film Processing Key Holding Awaiting Deliveries Appliance Repairs Installations Tradesmen Visits Research Products Finding Special Items Recommending Sources Insurance Catering Private Special Events Hampers Weddings Personal Chefs Dinner Parties Wine Pairings Initiate Dinners Supper Delivery Picnics Business Meetings VIP Events Boxed Lunches Corporate Events Theme Events Transport Car MOT Buy / Selling Servicing Driving License Tyre Services Parking Permit Repairs Cleaning / Valeting Vehicle Hire Wedding Cars Private Aircraft Sports Car Rental Stretch Limousines Removal Vans Hot Air Balloon Vintage Motor Car Helicopter Driver Services Sight Seeing Tours School Runs Chauffeur Services Airport Taxi / Limousines Out and About Tickets and Reservations Restaurant Booking Cinema Ballet Theatre Sporting Concerts Opera Clubs Examples Of The Services SPS Lifestyle Provide Out and About Outings Sight Seeing Tours Themed Excursions Children’s Outings Weekend Breaks Travel Research Options Itinerary Airport Packing Flights Airport Parking Accommodation Airport Transport Entertainment Nightlife Dance Clubs Video Bars Piano Bars Jazz Clubs Cocktail Lounges Hot Sports Comedy Clubs Shows Entertainment Events Fitness and Wellbeing Musicians Professional Speakers Murder Mysteries Orchestras Soloists, Duo’s and Trio’s Comedians Big Band and Swing Karaoke Wedding Planning Valentines Children’s Parties Corporate Events Celebration Cakes Anniversaries Christmas In House Chef Venues Christenings Easter New Year Waitress Services Marquees Birthday Parties Halloween Gym Membership Massage Personal Training Therapies Life Coaching Special Occasions Reminders Service Special Date Gift Buying Card Writing / Sending Gifts Gift Suggestions Wine / Champagne Experiences Chocolates Photography Flowers Hampers Gifts Buying Health and Beauty Health Doctors Appointments Chiropractor Dental Appointments Osteopath Optician Acupuncture Beauty Beauty Treatments Manicure Bath / Spa Day Spa’s Corporate Concierge Services Perhaps you already have every possible employee benefit and you S pecial use them efficiently to produce ever-increasing business for your relationships with preferred local and national vendors, are company. However, if you are like most of the Human Resource passed on to our clientele. executives we have met, chances are you are continually looking for new ways to improve the output of your work force. To retain good employees you must be competitive. An attractive benefit package is the glue that holds employees to you. We offer you and your employees a benefit so powerful that it will allow you and them to be more productive. Furthermore, it will increase your bottom line at the same time. Keep your employees productive with the premier benefit of SPS Lifestyle’s Concierge Service. Since no two companies are alike, SPS Lifestyle will implement a customised corporate concierge program designed to suit the needs of your corporate culture. SPS Lifestyle Concierge Service, personally caters to the needs and desires of you and your employees. As a full-service concierge service, we take great pride in the elite care of our clients. No detail is ever overlooked. prices and discounts, established through O ur newsletter created especially for your company, highlights exclusive special offers, dining options, a calendar of events and much more. It is easy for your associates to get used to the warm, enthusiastic service they will receive since our concierge staff brings experience from the hotel and hospitality industry. You know how important productivity is to your business. You also know that an employee who worries about personal matters, often on company time, wastes a lot of valuable moments, which can be translated into pounds lost to your business. You can eliminate this all too common problem by including SPS Lifestyle as one of your benefits. Employees will appreciate it and the company will profit from it. You will also be surprised at the cost. In fact, compared to the savings the company realises, the cost By eliminating worries about making travel plans, finding tickets is negligible. Take a moment to learn more about this exciting, to that sold-out music or sporting event or finding that special extremely valuable benefit. gift, SPS Lifestyle is at your service… so your employees can concentrate on work. Whether you select on-site or off-site services, you and your associates will receive the highest standards in customer service. Your associates receive value for every service we offer. Use this opportunity to get and keep excellent employees while increasing productivity at the same time. Call us today so we can analyse your needs and show you how you can make your employees efficient and happy. Property Concierge Services Having a Concierge in your building on reception or even at the end of a telephone line makes a statement like no other. A Concierge is a warm, friendly alternative to the “usual” security guard and provides a wealth of hospitality services that residents truly value. It raises your property’s services to a new level and it’s an amenity perfectly suited for luxury residences. To understand that in order to retain good tenants you must be competitive. An attractive tenant services package is what sets your property apart from others. SPS Lifestyle offers you and your tenants a benefit so appealing that its design is to improve tenant retention. Since 2003, SPS Lifestyle has provided professional services to residential & commercial properties as well as to corporations and hotel concierges. Offering concierge services to tenants has become an exceptional benefit, whether attracting new or maintaining valued tenants during a competitive real estate market. SPS Lifestyle provides a professional Concierge at your property who, like in a fine hotel, is able to handle practically any request that comes their way. Our staff caters to the needs and desires of you and your residents. As a full-service concierge firm, we take great pride in the elite care of our clients. A Personal Assistant for your home life We are the West Midlands Premier Lifestyle Management and O ur service is cost effective, if you think outside the Concierge service. box. For example, you need to be at your house to wait Our dedicated team of professional organisers manage and arrange our clients requests and lives. Our services are specifically designed for those who need a helping hand help with their daily hassles and own “to do” lists saving them time and inconvenience. We provide our clients with what they want, when they need it giving them the most important gift of all…. TIME. for a tradesman to arrive. Firstly you have to look for the tradesman in a directory, then you have to take time off work and wait for service as well as wait with the tradesman to make sure he does a good job so you can then lock up and either take the rest of the day off or go back to work. If you were to earn for example £30 an Hour and the task took 5 hours, you would of lost that day £150. If you were to use The various types of services that we provide are everything from your personal organiser, you would save £75 by delegating the home and garden chores to errand running, house sitting, the task to us. special event planning and critical moments such as needing a plumber or locksmith. Why do you need our serviceBecause you do not have enough time or resources to get everything done and need a helping hand with the normal daily hassles. O ur Service is cost effective for those who spend too much on too little. Within our monthly invoice we can detail those services provided making financial planning an easy task A Personal Assistant for your home life The average time we save our clients is 100 hours a year. This is Our clients can use their personal assistant for as little or as much equivalent to 3 weeks holiday. as they need. Our clients receive a monthly invoice showing the R educing Family Stress and Time – Our service means our dedicated personal helpers can be there when you cannot be – saving time and stress. Consequently when families visit they hours used of their personal organiser, the cost of their personal assistant per month and the external cost of suppliers used or items brought on behalf of our client within that month. can spend quality time together rather than doing the chores and tasks that need completing every week. O ur vetted suppliers – Means our clients receive quality tradesmen to look after their home when they have a problem. We take away the stress of having someone they don’t know or trust in their home when there is a issue. After rigorous evaluation of quality and health and safety, we actively recruit the best suppliers from all fields. Our suppliers are chosen for their service, flexibility and reliability as well as the price of the product and services that they offer. Our clients can even have their personal helper on site for extra assistance if need be. O ur clients can access their personal helper via telephone / fax / email or text. Your dedicated helper will ring at least twice a week or visit to see if anything needs to be taken care of. F or many people who are relocating into the West Midlands and Worcestershire area, by having our unique personal service tailored to your own specific needs gives you peace of mind and reduces the stresses and pressures of moving into an unknown area. This family only moved in Yesterday to find their new home waiting complete with fresh flowers and essential groceries. The parents have tickets for Les Miserables this weekend and the children have a babysitter. How? By their personal Organiser sorting out all the arrangements on their behalf Frequently Asked Questions What are Lifestyle Management and Corporate Concierge services? Why do I need this service? Lifestyle Management is a team of professional managers who Because you are a busy parent, professional or a person who has are your dedicated professional helpers and personal assistants little knowledge of their surroundings whose time is a premium. who manage and organise your requests, saving you time and You’d prefer to focus on your work and those things you love and allowing you to pursue the things in life that really interest you. We enjoy the most, like your family, friends and leisure time. Employing are a modern day solution to the predicament of having too much our services will allow you to get on with what’s important in life to do and not enough time to do it. Our services are specifically whilst we take care of everything else. We save our members on designed to help you achieve a better work/life balance as well as average over 100 hours a year, or in practical terms, nearly an provide you with more choices and better solutions to everyday extra three weeks holiday a year. We achieve this by removing the requirements and problems whilst saving you time, inconvenience need for our clients to search for and evaluate, suppliers, retailers and expense. A Lifestyle Manager is your dedicated personal or manufacturers when trying to find a particular product, service assistant who manages and organises your requests. As such, or solution to a problem. So if you can think of things to do in that they become your personal shopper, concierge and confidant; amount of spare time then SPS Lifestyle is for you there to provide you with what you want, when you need it. Frequently Asked Questions Are you insured? How can using the service save me time? Yes, we are insured with a maximum public liability of up to Our exclusive membership means you don’t have to spend hours £1,000,000 on the net or hours scouring through the Yellow Pages to find Are there any services that SPS Lifestyle won’t undertake? No. We can manage almost anything. As long as your request is legal and ethical we try our very best to make it happen. Just give us a call. We can source, manage and deliver almost anything the only limitation is your imagination! the right person for the job, getting quotes, finding out availability and keeping track to make sure they turn up on time, because we have already done it for you. Our experienced and proactive Lifestyle Managers, working closely with our national network of vetted suppliers means that almost every client request, however obscure or elaborate can be sourced. By delegating the task to What is the most common type of services you provide? your life style manager reduces hassle, the task can be done on Everything from the mundane home and garden chores to errand the same day instead of having to be done a week later, and will running, on going projects, special event planning and critical mean you can get on with the other more important tasks that moments to personal shopping, repairs / maintenance. need completing while we can be there when you cannot be. Will my personal details remain confidential? Yes, as a client your personal details will remain confidential at all times The Cost Of Using SPS Lifestyle Individual Membership Employee Benefit £48 membership subscription per month, within this membership At the discretion of the company, the employee will be provided with you receive an inclusive hour of “in office” requests. a block of lifestyle management hours to be used within one month. There is then an hourly charge of £15 “in office” and £20 “out These blocks are in 5, 10 and 15 hour units. of office” for completing the task. Each member has their own dedicated lifestyle manager that will work in and out of the office 5 Hours £87.50 depending on the type of request. 10 Hours £170.00 We invoice our clients every month on the day that they sign up 15 Hours £250.00 for subscription. This time can be used by your employee for both “in” and “out” This is charged per quarter hour. Anything paid for on behalf of the of office requests. This service is accessible 7 days a week at individual will receive a 5% handling fee. Your invoice will also summarise the work carried out specifically detailing the date and time of the request the caller id, and the suppliers used. It will also show time taken to complete the request. any time with each employee having their own dedicated lifestyle Manager. Payment is a month in advance for this service. Area Coverage Payment is a month in advance for this service all prices exclude VAT. SPS Lifestyle cover the whole of country and can offer services Corporate Concierge Service for Partners & Senior Personnel in all major cities. Our head quarters are based in the Midlands This membership enables access to the service by any employee covering Birmingham, Worcestershire and Warwickshire. on behalf of the company. We do a 20 mile radius from the centre of Bromsgrove. For more details on this bespoke service please contact the office. Travelling is included within the hourly rate unless the request is out of the 20 mile radius. All prices exclude VAT. Contact Details We hope you enjoyed exploring our brochure identifying how we could help relieve the stresses and strains of every day living. If you have any questions or would like to speak to one of the team, please contact us on the details below. OFFICE 01527 559123 FAX 01527 559945 E-MAIL [email protected] WEBSITE www.sps-lifestyle.co.uk We look forward to hearing from you… “B alancing your lifestyle with creativity and efficiency. Managing your day to day activities to best suit your busy schedule. Reducing the stress levels of life, delivering the benefits you desire.” SPS LIFESTYLE LTD OFFICE: Regency House 48 Birmingham Road Bromsgrove Worcestershire B61 0DD TELEPHONE: 01527 559123 24 HOUR CALL OUT: 07793 547487 FAX: 01527 559945 EMAIL: [email protected] WEB: www.sps-lifestyle.co.uk REGISTERED OFFICE: The Oakley Kidderminster Road Droitwich Worcestershire WR9 9AY COMPANY NO: 5076126 designed by DAM Honest [email protected] 07886 477 644
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