Imtech ICT - Business Solutions APPLICATION OPTIMISATION BUSINESS CONTINUITY VIRTUALISATION SECURITY & COMPLIANCE CONNECTIVITY CLOUD ENABLEMENT Transforming Business with Technology Application Optimisation BUSINESS SOLUTIONS Business Continuity Virtualisation Security & Compliance Connectivity Cloud Enablement Professional Services Managed Services Imtech ICT, a technical solutions provider, combines its knowledge of world-class technology providers to design, implement and support its client’s business transformation ambitions including the innovation of the data centre, software, server & storage systems, and security & networking technologies – all of the solutions implemented are backed up by a complete range of services and managed services. About us: Imtech ICT Limited By understanding how technology can accelerate success, Imtech has a proven track record in delivering highly complex technical infrastructure projects and carrier class networking solutions to enterprise and service provider customers worldwide. Our expertise in high performance networks and dynamic infrastructures gives us the unique capability to design tailor-made, bestof-breed solutions to meet individual requirements. We are committed to ensuring our clients have flexible business solutions to meet ever-changing business needs and alleviate the pains of meeting business challenges and containing costs. Headquartered in Basingstoke, Hants, Imtech ICT also has offices in Chessington, and Altrincham, employing 110 people in the UK. Imtech offers a strong global distribution and support network, long-term operational strength, dependability and certainty, and is therefore well placed to pursue its mission of helping organisations to achieve their business objectives through the innovative delivery of IT and business process led solutions. About our Parent Company: Imtech N.V Imtech N.V. is a European technical services provider in the fields of electrical services, ICT (information and communication technology) and mechanical services. With over 26,000 employees, Imtech achieves annual revenues of around 4.5 billion euro. Imtech holds strong positions in the buildings and industry markets in the Netherlands, Belgium, Luxembourg, Germany, Austria, Eastern Europe, Sweden, Norway, Finland, the UK, Ireland and Spain, the European markets of ICT and Traffic as well as in the global marine market. Application Acceleration APPLICATION OPTIMISATION Application Traffic Management Subscriber Management Application Deployment With the drive towards remote working and consolidated infrastructures, networks are intrinsically important to the performance of applications. It is vital to consider the effects of all applications across the network in order to maximise productivity, and gain a competitive advantage. What we do Network congestion has traditionally been tackled by increasing bandwidth or by deploying sophisticated Quality-of-Service (QoS) mechanisms. These options can be expensive and are often ineffective as latency is often the issue, rather than congestion itself. Imtech works closely with its customers to understand their application landscape and identify the business requirements for these over the network. This can be achieved by the non-intrusive deployment of technology to discover network utilisation down to the application level. This information can help define company policy on application performance across the network. In addition to Traffic Management solutions, Imtech has considerable experience in deploying Application Acceleration solutions to both increase network utilisation of “chatty” protocols whilst at the same time, reducing the network utilisation of data intensive activities such as database backups. How it helps Imtech’s Application Optimisation solutions create ‘smarter networks’ by prioritising business-critical traffic ahead of non-critical traffic so that important traffic is not starved of resources by bandwidth hungry (but non-essential) applications. Imtech’s solutions only determine the applications that are being used and do not analyse the actual data being transported over the WAN itself. Real-time compression and caching of traffic reduces the actual amount of data that needs to travel over the WAN, resulting in a less strain on existing bandwidth. By identifying bottlenecks, controlling recreational traffic and intelligently accelerating business critical applications, IT departments can costeffectively re-balance end-user supply and demand. Business Benefits Prioritise business-critical traffic ahead of non-critical traffic Reduce the impact of latency on slow applications Eliminate repetition over the WAN resulting in less strain on existing bandwidth Maximise the WAN by scaling the flow and ‘filling the pipe’ Overcome the impact of chatty protocols and deliver applications faster High Availability BUSINESS CONTINUITY Disaster Recovery Continuous Data Protection Whether an organisation does business locally or globally, or is a multi-division enterprise or successful small or mid-sized business, information availability is critical to their success. If a critical application or system becomes unavailable, the entire business can be in jeopardy. Revenue and customers can be lost, penalties can be owed, and bad publicity can have a lasting effect on customers and on stock price. What we do Imtech’s experienced consultants hold the answer; by designing and implementing a range of proven Business Continuity solutions – from synchronous and asynchronous protection to site-to-site / local campus and hardware & software replication technologies – all with suitably scheduled testing to ensure a working process. We can protect against Business Driven Risks (compliance/governance), Data Driven Risks (disk/hardware failures/data corruption) and Event Driven Risks (planned/unplanned downtime). By balancing service levels, cost and risk, Imtech creates compelling and robust solutions that deliver greater affordability, manageability and flexibility. These solutions have successfully been deployed industry-wide, in over 100 SMB and large-scale enterprises to date. How it helps Imtech’s innovative solutions for Windows®, Linux®, AIX® and IBM® i keep systems and applications highly resilient and available, 24 x 7 x 365, so that businesses can obtain the fastest, reliable and secure route to recovery should a failure or disaster occur. Data replication involves shipping data between sites, so it is good to know that Imtech’s consultants are experts in WAN design and provisioning, traffic optimisation and security. Imtech can advise on how to obtain remote access to corporate systems and data in the securest way possible in the event of any emergency or major site failure and offers additional cost savings. With Imtech’s advanced CDP (Continuous Data Protection) feature, we can help get businesses as close as possible to ‘zero’ downtime. Imtech can significantly increase the availability of business systems and applications to successfully protect and secure the company’s greatest asset – its data. Business Benefits Improve overall business efficiency and simplify IT operations Achieve more “up time” of systems & data Consistently recover data back to a required point in time (RPO) within an agreed time frameframe (RTO) Server/System Storage VIRTUALISATION Networks IT Infrastructure has become increasingly complex and costly over the last decade. To become even more efficient, new ways are needed to simplify IT environments and accrue an ROI from existing IT investments. Virtualisation and Consolidation has become fundamental to most data centre infrastructure strategies. Virtualisation offers compelling value which allows for a flexible and optimised data centre. What we do Imtech’s Virtualisation and Consolidation solutions ensure that the data centre is streamlined to allow businesses to respond to market dynamics faster and more efficiently than ever before. Our multivendor solutions for server, storage and networks take a holistic view of the virtualised environment. Imtech can help simplify existing data centre architectures and ensure fewer devices and interconnections need to be managed. In doing so, we can significantly lower the business’ capital equipment and operational spending costs. Our advanced security practice can also help customers to rationalise the protection of any virtualised environment. How it helps Imtech’s Virtualisation solutions provide compelling business value. Ensuring the company’s infrastructure is more effectively utilised is key to all our propositions. By optimising the network and infrastructure we can ensure the continuous protection, availability, management and assurance of business data. Imtech can help any virtualised business stay fully operational and dynamic. As Cloud computing begins to play a key role within data centre planning, it is essential that companies make the right architectural choices now. Partnering with Imtech ensures businesses can maximise the IT architecture now and scale for future growth. Business Benefits Keep the business fully operational and maximise existing IT investments Contribute to environmental policies Simplify the decision making process Save costs on hardware acquisition and operational IT costs Plan for a secure, dynamic and “Cloudready” infrastructure Network Security SECURITY & COMPLIANCE Security for Virtualised Environments Remote Access & Mobile Security Web Application Security All businesses need to protect systems and data against evolving security threats and minimise the chances of an attack. Effective security management requires a detailed understanding of the threat landscape. Next Generation Networks extend security boundaries beyond the traditional corporate firewall, to web presences, mobile devices and virtualised environments, all of which are vulnerable. What we do The common approach towards security is to merely think of Firewalls, VPN, remote access and patch/version management technologies but this is only half of the story. Imtech takes a vendor agnostic and comprehensive approach to its security philosophy. We ‘design in’ security, protecting existing IT environments with minimum disruption, inconvenience and expense. By taking a ‘step back’, Imtech can assess all aspects of the corporate infrastructure and devise robust solutions that cover Web applications and mobile devices through to virtualised environments. Imtech’s consultants understand a plethora of vendor platforms, legacy environments, operating systems and networking technologies, having acquired a unique set of integration skills which demonstrates a greater understanding of IT estates and what is needed to cost-effectively and reliably secure them. How it helps Imtech’s Security solutions add real business value without additional management overhead or performance bottlenecks. Imtech’s consultants are all CISSP qualified. Having a wide product understanding ensures we can secure varied and complex environments including local campus through to virtualised infrastructures. Our security design principles include regular testing and strong results based methodologies which are founded on the most suitable mix of products and Professional Services to meet individual customer requirements. Prospective clients can assess the possible benefits from Imtech’s Security solutions first hand via proof-of-concept testing within our very own solutions centre, or via on-premise demonstrations. This helps stakeholders to determine the potential ROI gains before any financial commitment needs to be made. Business Benefits Cost effectively secure the IT infrastructure, endto-end Meet legal and compliance requirements (ISO27001, PCI -DSS) Secure intellectual property assets that may currently fall outside of security domains (Mobile Devices) Wide Area Networking Local Area Networking CONNECTIVITY Data Centre Networking Network Connectivity is at the heart of all modern businesses and it’s ability to deliver guaranteed performance is critical to their success. Ensuring end to end performance requires knowledge of both the local and wide area networks that join geographically disparate resources together. New data centre architectures that combine storage and local area networking will provide cost effective routes to dynamic virtualised and cloud environments. What we do Imtech delivers end-to-end, global connectivity solutions - including Branch Office, LAN Switching and WAN Routing technologies. Imtech can seamlessly knit together a range of market-leading products to deliver highly tailored solutions that scale for future growth as well as handling the specified business requirements of today. With proven management of third party communications providers supplying the physical lines, (including BT, Cable & Wireless and Virgin Media), Imtech’s dynamic end-to-end Connectivity solutions contain the most advanced service offerings available in the market. How it helps Imtech can determine where any Connectivity bottlenecks may be occurring and help define which areas the business may wish to invest in order to get the most out of any new solution purchase. Our Professional Services consultants are highly qualified and can expertly plan and deliver complex solutions locally or abroad. Coupled with our proven data centre experience, Imtech can readily deploy carrier-class solutions to clients and pre-empt any issues which may arise during any new data centre deployment. Moreover, Imtech’s diversity of skills negates the need to ‘contract in’ additional third party suppliers so organisations can be certain of getting the best value for money from one, highly accredited technical solutions partner. Business Benefits Reduce annual communication bills Maximise existing data centre space and more effectively utilise existing hardware More efficient use of bandwidth and overall network connections Faster links between dispersed data centre locations Optimise networking performance Hybrid Cloud CLOUD ENABLEMENT Public Cloud Private Cloud The sheer scale and ‘quality of service’ differentiation that Cloud technologies offer can help businesses of all shapes and sizes foster rapid innovation and decision making, as well as benefiting from significant infrastructure cost savings. What we do Cloud computing is a service consumption and delivery model that can help improve business performance, control costs and ultimately, transform any business. Imtech is currently helping its customers in their journey towards the Cloud, so that businesses can take advantage of a wide range of exciting new opportunities, including greater access to new customers and markets. Imtech can help your organisation to re-think its target market/s, products and services portfolio in the light of new Cloud delivery models and in doing so, clearly define the opportunity, readiness and partnership strategy for your own Cloud journey. How it helps Cloud adoption is not something to be entered into lightly and security becomes more important than ever. Imtech possess a wealth of hardware, software, infrastructure and security capabilities making us the ideal Cloud technology partner of choice. Our flexible delivery options include solutions for hybrid clouds, private clouds and purpose built-infrastructure. Imtech has proven market ability to rapidly preprare your infrastructure for Cloud Enablement. As well as assistance with the planning of Cloud solutions, we can make recommendations on managing any up-front investments, on-going operational costs and the disposal of any legacy assets. Business Benefits Cut IT costs without disruption to current business operations Improved efficiency and employee productivity Ability to scale for future business growth Improved business agility including improved partner collaboration and business process optimisation Improved customer retention, customer experience and delivery of services Reduced data centre footprint Data Centre Implementation, Integration & Optimisation PROFESSIONAL SERVICES Operations & Maintenance Services Project Management & Consultancy Secure Technical Assistance Centre Deploying any new technology into an existing data centre infrastructure or network is a risky feat; particularly in multivendor environments where expert and varied skill-sets are required to ensure smooth deployment. Budgets often spiral out of control and deadlines can often pass. What we do Imtech’s technical knowledge and in-depth understanding of the day-today realities of doing business provides valuable insight in helping reduce risk and complexity when transitioning to next generation networks or in new technology deployments. From the initial consultation stages through to design, planning, installation and configuration, Imtech’s Professional Services and Project Management teams can be contracted as a sole resource or used to supplement and enhance a customer’s existing resources and ensure the smooth transition of any new project. Our multivendor product knowledge and blended service offerings deliver client’s a unique proposition – one that is boutique, highly tailored and able to deliver the high level of professional support and expertise required to master a complex range of business challenges. How it helps Imtech’s proven experience allows us to take a well-structured and disciplined approach to our Services and Project Management and offers the assurance that any new project is expertly and meticulously planned, organised, managed and controlled throughout the entire project lifecycle. What is more, Imtech can deliver a quick turnaround, avoiding expensive start-up and installation errors which ensures rapid ROI. Imtech can ensure that any new solution is appropriately installed, tested and functioning as intended, regardless of the infrastructure environment, thus mitigating any associated risks. Our comprehensive and customisable solutions are backed by a portfolio of quality services including; service desk, secure TAC, network management services, health checks, risk assessments and audits, security services, hosting and business continuity planning and support (managed from Imtech’s own data centre locations). Business Benefits Reduce risk and complexity when transitioning over to new networks or data centre technologies Cost effectively supplement existing internal resources with multivendor expertise Expert Project Management and Control throughout the entire project lifecycle via a proven working methodology Systems Management MANAGED SERVICES Network Traffic Management Managed WAN Services Managed Business Continuity Managed Security Services Today’s complex business environment requires a new take on the old business model. Tough competition and evolving convergence technologies are driving many companies to look for a partner to share the responsibility of designing, managing and operating the critical network components of their business on an on-going basis. What we do Imtech’s Managed Services provide cost-effective, reliable world-class service provision under the umbrella of a comprehensive service level agreement. Businesses can therefore be certain that IT resources are working to full capacity and are meeting the needs of the organisation. Financially, Imtech’s offerings can help ensure the business has a smooth cash-flow, with no sudden surprises. We offer monitoring for performance, statistics and productivity, assessed and managed through monthly meetings to maximise service levels, promote improvements and guarantee satisfaction throughout the term of any agreement. How it helps Our customers measure Imtech’s success by the performance of our people in the support of their systems. This is why Imtech employ the best people in the industry to maintain mutually rewarding long-term relationships, passing on recommendations for best practice, service improvements and cost reduction opportunities. Imtech provides a flexible range of service packages covering both the IT infrastructure and equipment - whilst letting the client retain full visibility, access and strategic control at all times. Let us help shoulder the burden of total managed services, from planning to deployment and beyond so you can focus on the parts of your business that matter most. Business Benefits Access to world-class technical capabilities Free up resources for other purposes and focus on core business activities Cost-effectively gain access to leading edge technologies Major reliability and availability benefits to keep end-users productive Decrease environmental and logistics issues Enable a flexible approach to increasing performance and capacity One single point of contact for service issues and trouble-shooting CONTACT US Call us on +44(0) 1256 312 350 @ Send an email to [email protected] Like us on Facebook - IMTECH ICT UK Follow us on Twitter - @imtechictuk Find us on Linked IN - Imtech ICT UK www.imtechICT.co.uk Transforming Business with Technology Imtech ICT Basingstoke Viables 3 Jays Close Basingstoke RG22 4BS United Kingdom T: +44 (0)1256 312 350 F: +44 (0)1256 312 377 [email protected] Imtech ICT Chessington Oakcroft Business Centre Oakcroft Road Chessington Surrey KT9 1RH United Kingdom BUSINESS SOLUTIONS T: +44 (0)20 8391 4080 F: +44 (0)20 8391 4081 [email protected] Imtech ICT Altrincham Alexander House Atlantic Street Altrincham Cheshire WA14 5EW United Kingdom T: +44 (0)161 926 1777 F: +44 (0)161 926 1778 [email protected] www.imtechICT.co.uk Imtech ICT - SERVICES PROFESSIONAL SERVICES MANAGED SERVICES OPERATIONS & MAINTENANCE Transforming Business with Technology Professional Services Managed Services SERVICES Operations & Maintenance Imtech ICT, a technical solutions provider, combines its knowledge of world-class technology providers to design, implement and support its client’s business transformation ambitions including the innovation of the data centre, software, server & storage systems, and security & networking technologies – all of the solutions we implement are backed up by a complete range of Professional and Managed Services. WELCOME The ICT industry is on the cusp of a new phase of growth driven by increasing computing power, new connectivity and collaboration capabilities and emerging technologies. We understand how important your business priorities are. Currently, you are focused on saving money, preserving capital and reducing costs - and working with Imtech ICT, you can you achieve all of this and more. Customers who are seizing the opportunity to explore new possibilities and make strategic investments for growth play into Imtech’s vision of a sustainable environment. Imtech ICT Services offers a comprehensive, world-leading portfolio of assessment, infrastructure and systems integration services designed to help clients leverage dramatic new improvements in technology. Imtech ICT Services provides Project Management, Consultancy, Install & Commission and Managed Services. We also provide facilities for businesses to defer capital expenditures and ease staffing pressures; just some of many ways we can help free up resources and budget, so you can redirect investments to projects that drive longer-term business value. Most importantly, our portfolio of services can provide a tangible ROl without having to wait years for payback. Add-in Imtech Financing and you could see an even quicker return on IT projects. Many organisations welcome the opportunity to partner with Imtech ICT - both for short-term project services and annuity-based services - our Managed Services portfolio is designed to allow just that and comprises of Systems & Network Traffic Management, Business Continuity and Managed WAN services. You can choose to engage with Imtech ICT in a variety of ways to suit your objectives - your account representative is on hand to talk through all of the opportunities and options available. Over the next few pages, we’ll take you through some of the key services within our portfolio. Simply email services@imtechICT. co.uk or call us for more details. Fiona Squire Services Director Imtech ICT PROFESSIONAL SERVICES PROJECT MANAGEMENT The success of any project depends on a well structured and disciplined approach to project management. The growing complexity and pace of change within the marketplace demands experienced and competent personnel, skilled to be able to manage projects across a multitude of environments for complete product and service lines. What we do It is vital to shorten the total lead-time from business planning to commercial launch. The ability to manage quality and risks (especially in multivendor environments) is crucial for success. This puts a high demand on the need for a professional project practice. Imtech ICT has a wealth of experience when it comes to managing successful projects. Our service is based on industry standard and best practice capabilities in planning, organising, managing quality and risks, as well as in monitoring and controlling the different phases throughout the entire project lifecycle. Our customers believe that our projects and project managers demonstrate the ability to deliver consistently and successfully and operate at the highest level within the industry, which is why they continue to work with us. How it helps The success of any project can be measured by the ability to deliver benefits to the business on time, within budget and to the agreed quality parameters. Our wrap-around professional Project Management services provide businesses with peace of mind in the knowledge that its systems, networks and ultimately, its data, is in safe hands. No matter the complexity, Imtech ICT’s Project Management services makes a substantial contribution to any project. The combination of structured processes and early engagement of project management allows us to establish from the outset, the key criteria for controlling, measuring and delivering projects successfully. Business Benefits Working to industry standard methodologies and techniques has allowed Imtech ICT to establish a transferable blueprint for success Project productivity is increased by identifying and establishing a clearly defined scope, set of objectives and success criteria By ensuring a controlled start-up and agreeing a clear definition of roles and responsibilities, commitment from all parties is gained and ensures a greater level of control Visibility of project plans, schedule and actual performance against the project objectives is enhanced, helping to increase customer confidence Support for better decision making at all levels is enabled through a clear and disciplined approach to risk management Risk is efficiently and effectively managed, which provides a comfort factor in that all possible negative impacts on the project timeline and deliverables have been considered and mitigated PROFESSIONAL SERVICES CONSULTANCY SERVICES Technical Design Architecture HLD (High Level Design) LLD (Low Level Design) POC (Proof of Concept) Solution Testing Test Plan Migration Plan Health Check Bespoke Training / Knowledge Transfer Imtech ICT’s Consultancy Practice helps to reduce the costs and risks associated with large-scale projects. Our consultants are highly skilled in assessing and analysing existing networks and infrastructures. To achieve the most out of your existing systems and networks, we can identify both the risks and opportunities available, recommending an array of approaches and solutions to maximise your budget and ICT potential. What we do Design & Deploy - from designing, installing and connecting all equipment and software through to final deployment, Imtech ICT will ensure everything is set for you to begin on time and on budget. And whilst we are absolute experts with our main suppliers’ products, we offer across-the-board skills with the more common systems – which is particularly important where legacy equipment is an issue. Consultancy Practice - Imtech ICT’s Consultancy Practice has an excellent pool of consultants who possess a wide range of skills in all ICT infrastructure technologies, which helps reduce the costs and risks associated with large-scale projects. Our consultants’ in depth knowledge has been accumulated from both the assessment and analysis of existing networks infrastructures and in the subsequent design and delivery of numerous and complex projects for our clients. We can identify risks and opportunities, recommending an array of approaches and solutions. All of Imtech ICT’s consultants are accredited to the highest level and practical experience in their field. How it helps Imtech ICT’s consultancy team can help build new systems, storage facilities or networks, and even redesign an existing one. Furthermore, our senior security consultants can define the optimal ‘peace of mind’ solution that is both secured and assured. We will work collaboratively with your engineering and operations team to understand your organisation’s systems and network requirements. In this way, we can highlight the latest solutions and technologies that apply to your specific infrastructure, recommending industry best practices and assist in creating specific software configurations that support an infrastructure that is flexible, scalable, reliable and secure. Business Benefits Troubleshooting and operations support Configuration analysis Technical liaison for support and development teams Test product features and functionality PROFESSIONAL SERVICES INSTALL & COMMISSION Businesses continue to evolve networking infrastructure and services to enhance productivity to meet pre-defined business goals. Deploying a high quality and cost effective ICT solution is critical for meeting growth requirements, maximising competitive edge and enhancing end user experience. Imtech ICT provides the right combination of people and processes to do just that. What we do Imtech ICT’s Installation services are focused on providing all the technical support and resources needed to efficiently and cost effectively install server, storage and network equipment in brand new, upgrade and change-out installations. Our Hardware Installation services present a completely tailored and flexible solution. We offer a variety of options which provide extensive support and deliver superior execution to help ensure your equipment is correctly installed, tested and functioning as engineered and specified. Pre-installation services include detailed planning and set-up meetings to agree the level and type of service you require. This takes into account site surveys and full risk assessment, which feature detailed site reports and ‘Bill of Material’ specifications for the targeted installation work. We also offer a variety of pre-staging options from basic equipment assembly and test, through to full solution build and test. This service also includes full management of the procurement process; from ordering and tracking through to shipment and acceptance of equipment at customer site. Installation and Commissioning services include the installation and provisioning of power, racks, fibre, storage, server and network equipment as well as suitable testing and handover. How it helps Imtech ICT’s engineering personnel are regularly praised by customers for being the most professional, responsive and customer-focused teams they have ever worked with. Our engineers are highly practiced and fully competent in all aspects of the build, configuration, deployment and commissioning of ICT equipment and when combined with our Project and Consulting teams, provide the knowledge and confidence that the business is working with a ‘safe pair of hands’ which can seemlessly manage all project requirements. Business Benefits Reduces the risk of error for equipment installation by leveraging a consistent, quality delivery process Provides a scalable, flexible and comprehensive approach, using highly experienced and reliable personnel to ensure a seamless customer experience Speeds up the rollout of innovative and new ventures and accelerates deployment of new services and applications Deploys complex products and technologies efficiently and with fewer complications MANAGED SERVICES SYSTEMS MANAGEMENT Imtech ICT delivers pro-active Monitoring and Management of servers to allow customers to focus on core business activities. Regularly generated, accurate and tangible system performance information allows businesses to plan for the future demands of IT, benefit from newer technologies and respond to requests for improved productivity and availability. What we do Imtech ICT offers a Server Monitoring and Management service for guaranteed 24 x 7 operations. Our technical and operational engineers are always on hand to ensure full server productivity. If any hardware problems occur, then our Service Desk provides proactive, expert technical responses and vendor management of calls to the manufacturer or customer’s preferred maintainer as and when required. We cover all administrative and operational tasks to ensure services continue running at optimal levels as well as identifying and reporting faults and owning the process for problems management. Our online Service Desk portal allows customers to track and raise calls in addition to telephoning the Service Desk directly for immediate or urgent assistance. Systems operations for our customers around mutually agreed SLA’s allows for complete off-site management of the IT estate - this ensures customers can continue running the business whilst infrastructure and resource for operational tasks are proficiently covered. In some circumstances, application support can also be included within the service. How it helps Imtech ICT offers varying levels of support to cater for production environments through to general maintenance of test, development, High Availability or legacy servers across multiple vendor platforms. Business Benefits Service Level Agreements (SLAs) allows customers to rest assured that any actions are being dealt with promptly and ensures minimal or no disruption to the business Qualified, experienced and highly skilled consultants available via a 24 x 7 Service Desk No loss of cover for annual / sickness leave Passing responsibility to Imtech ICT means your IT staff are able to focus on other business focused projects, thus driving more productivity and profitability into the company Through regular Service Reviews, there is always advice from specialists on application, architectural and configuration improvements which results in an estate that always achieves best practice standards MANAGED SERVICES NETWORK TRAFFIC MANAGEMENT Imtech ICT’s Traffic Management service provides valuable network analysis and business intelligence. For enterprises, this information is used to efficiently optimise the network and in doing so, significantly improves overall productivity. We can ensure the performance of mission-critical applications, (such as VoIP and SAP) and help contain ongoing network costs - and all in a way that is transparent to end users. What we do Imtech ICT’s scalable solutions link enterprise business policies to specific network actions to optimise corporate network WANs and prioritise mission-critical applications in order to deliver major performance improvements. We help our customers define a Traffic Management policy that is most appropriate to their business. Our Managed Services team will then convert these policies into workable processes to better manage bandwidth and maximise network performance in the long-term. The results are very powerful; with actionable data about end user’s behaviour and traffic patterns, control can subsequently be introduced into the network. This can ensure that business critical applications are not starved of bandwidth and employees can gain access to the infromation they most need quickly and reliably. How it helps With pressure on margin and profitability, many companies need to ensure that valuable bandwidth is carrying, as a priority, business related applications to ensure overall productivity for the organisation. Believe it or not, unwanted traffic is on your network. Utilising best of breed technology, Imtech ICT can confidently give your business a key insight into how the corporate WAN is being used with our non-intrusive and innovative Bandwidth Reporting & Monitoring tools. What is more, Imtech ICT can offer companies a cost effective monthly Traffic Management Service in order to provide much-needed network visibility on an on going basis. Business Benefits Network Profiling – understand exactly how your corporate bandwidth is being used Initial Network Report - key applications will be identified and policies put into place All Hardware and Software maintenance included in fixed monthly service charge 24 x 7 x 365 Management & Monitoring Service - our experts can centrally manage and monitor your network around the clock MANAGED SERVICES MANAGED BUSINESS CONTINUITY Business Continuity requires planning, investment and suitably scheduled testing to ensure a working process. How much depends on the specific needs of your business. The important question to ask is how long could your business cope without its core business systems, applications and data being available? What we do Imtech ICT combines its extensive skills and knowledge to deliver a best of breed Business Continuity service (Disaster Recovery (DR), High Availability (HA) & Continuous Data Protection (CDP)) to ensure that our clients’ data, systems and applications are always available and protected from planned and unplanned downtime. By first understanding a customer’s individual requirements in conjunction with the cost implications of different failure scenarios, Imtech ICT’s consultants can put together a tailored service to significantly increase the availability of core business applications. How it helps The ultimate goal when designing a Business Continuity solution is to meet or improve upon the company’s Recovery Time Objective (RTO) and Recovery Point Objective (RPO) given a range of failure scenarios. Our service delivers market-leading HA, DR and / or CDP technologies to ensure a business can protect and secure its greatest asset – data. Imtech ICT uses a consultative approach to firstly understand what is currently in place, then by identifying the areas that could be improved, we can provide a service which meets the businesses objectives and restores availability to core applications within the shortest time frame possible. We underpin our service with a number of market leading vendors in order to propose the most effective and affordable service offerings for our customers. Business Benefits Helps management teams identify ways to improve the company’s RTO and RPO - including areas that have not previously been considered An effecitive strategy helps make an organisation more robust and demonstrates internally and externally the desire to ensure continuity of productivity Protects the company’s image, brand, share price and reputation - be known as a reliable, dependable company and retain cutsomers Significantly reduce financial losses if ever hit by a disaster and recover as quickly as possible from any systems outage MANAGED SERVICES MANAGED WAN SERVICES Imtech ICT design, implement and support mission critical WAN infrastructures. Our Professional Service teams enable our enterprise clients to design and build the optimum platform to support the ever growing demands of their corporate ICT communities. What we do Our managed and professional Wide Area Network services provide comprehensive migration planning and implementation support, real time monitoring systems and full in life support for UK and Global Wide area network infrastructures. We have strong and trusted partnerships with the world’s best of breed network operators and service providers which enables us to provide a complete range of networking technologies in over 200 countries. Our 24 x 7 x 365 technical Service Desk support teams possess both the depth and breadth of multiple IT disciplines that co-exist within today’s mission critical client ICT environments, ranging from Business Continuity & Disaster Recovery platforms, Application stacks, Network technologies and Server infrastructures; knowledge and experience of which is vital when building and supporting effective WAN infrastructures. How it helps The Imtech ICT WAN service delivers to operational requirements and client specifications and includes Professional Services, such as technical architecture & infrastructure design, Prince 2 Project Management and ITIL based Service Management through to technology platform, network operator and vendor selection. This means that we can build and deploy fully managed infrastructure services that are designed to meet specific business requirements as opposed to enterprise clients having to dovetail their operational and ICT needs into network operators product portfolios. Business Benefits Working with us to enhance and manage your Wide Area ICT infrastructure will enable you to; Manage and mitigate the risks associated with change by employing Imtech ICT’s technical teams to own the migration process Realise operational efficiencies by designing and implementing a service that integrates into current business processes Pass on the responsibility of managing multiple vendors via the 24 x 7 Imtech Service Desk, thus freeing up internal resource to focus on productivity and enterprise efficiencies Develop a partnership with a trusted advisor who will work openly with you to develop a robust ICT strategy Change Control OPERATIONS & MAINTENANCE Incident Management Problem Diagnosis Service Desk Today’s complex business environments require a new business model. Tough competition and environments based on convergence technologies are driving many businesses to look for a partner to share the responsibility of managing and operating the critical systems and network components of their business. What we do Imtech ICT is primed to provide businesses with a wealth of choice; from outsourced activities, to the management of network elements, infrastructure and equipment, whilst providing full visibility, access and strategic control at all times. Our flexible approach to Service & Maintenance means you can tap into the services that are only right for your business needs; whether this is a fully outsourced Managed Service or a technical escalation path and hardware replacements, Imtech ICT’s services are here to give you the choice around the maintenance of systems and / or network elements. You will no longer need worry about resources, spare parts and 24 x 7 monitoring - Imtech ICT can take care of everything seemlessly on your behalf. How it helps Imtech ICT provides SLA management reporting and through the evolution of our portal services, can make this available at anytime from anywhere. This enables your business to efficiently and simply control the continuation of service. First Line Maintenance - corrective and preventative maintenance as well as planned assistance and maintenance. Remote Technical Support- following ITIL methodology, Incident, Problem, Change and Configuration Management through our 24 x 7 x 365 Service Operations Centre. Proactive Services - Technical Support System Engineers act as a singlepoint-of-contact to track incidents through to a successful resolution System / Network Maintenance - Service Options - on going maintenance of systems and networks protects business investments and sustains your business, delivering the performance that end users expect. Business Benefits Enables quick and easy incident tracking, resolution and restoration Answers technical, product-related questions and specific feature and function questions as and when needed Helps identify and apply periodic software maintenance fixes and software updates on covered system or network elements CONTACT US Call us on +44(0) 1256 312 350 @ Send an email to [email protected] Like us on Facebook - IMTECH ICT UK Follow us on Twitter - @imtechictuk Find us on Linked IN - Imtech ICT UK www.imtechICT.co.uk Transforming Business with Technology Imtech ICT Basingstoke Viables 3 Jays Close Basingstoke RG22 4BS United Kingdom T: +44 (0)1256 312 350 F: +44 (0)1256 312 377 [email protected] Imtech ICT Chessington Oakcroft Business Centre Oakcroft Road Chessington Surrey KT9 1RH United Kingdom IMTECH ICT SERVICES T: +44 (0)20 8391 4080 F: +44 (0)20 8391 4081 [email protected] Imtech ICT Altrincham Alexander House Atlantic Street Altrincham Cheshire WA14 5EW United Kingdom T: +44 (0)161 926 1777 F: +44 (0)161 926 1778 [email protected] www.imtechICT.co.uk
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