First time locate notice actions:
These are the locate notices types that are first entered into the SC811 system. DESIGN A Design locate notice is a non‐excavation type of notice and is a 15 full working day notice (not including the day of the call). Member operators will be notified to respond to the requestor within 15 full working day notice (not including the day of the call). It is never updated or sent through as a no show, remark, or resend notice. In other words, no other action can be taken on a design notice once the notice number has been issued. A Normal notice will have to be issued prior to any actual digging work being done Update: There is no update date on this notice type Positive Response: Yes EMERGENCY An Emergency locate notice is sent to the member operators and/or contract locator(s) when the excavation is a sudden or unforeseen event involving a clear and imminent danger to life, health, or property; the interruption of essential utility services; or the blockage of transportation facilities, including highway, rail, water, and air, which requires immediate action. The work date and time on an emergency is set for the current date and time the emergency is processed. There is not a set time for the lines to be marked and is up to the member operators as to how soon they can respond to mark the area. Update: There is no update date on this notice type. A normal notice locate would be entered at the time the update is needed Positive Response: Yes EMERGENCY SUBAQUEOUS An Emergency Subaqueous locate notice is sent to the member operators and/or contract locator(s) when the excavation is taking place in and/or under water and is a sudden or unforeseen event involving a clear and imminent danger to life, health, or property; the interruption of essential utility services; or the blockage of transportation facilities, including highway, rail, water, and air, which requires immediate action. The work date and time on an emergency subaqueous is set for the current date and time the locate notice is processed. There is not a set time for the facilities to be marked and is up to the member operators as to how soon they can respond to mark the area. Update: There is no update date on this notice type. A normal subaqueous notice locate would be entered at the time the update is needed Positive Response: Yes MEET A Meet locate notice is a 3 full working day notice (not including the day of the call), excluding weekends and holidays. This type of notice is used when a meet is needed on the job site. This notice is processed the same as a normal notice. It is required that marking instructions are given and that the actual location of where the work will take place is provided. The location of the meeting is helpful. SC811 does not schedule the time or day for a meet. The member operators are responsible for contacting the caller or site contact to set up a meet date and time to go over the site and locate the lines. Update: Update on the 12th working day and expires on the 15th full working day Positive Response: Yes NORMAL A Normal locate notice is a 3 full working day notice (not including the day of the call), excluding weekends and holidays to have underground lines marked. It can be scheduled up to 12 full working days in advance and will expire in 15 full working days from the work date. Update: Update on the 12th working day and expires on the 15th full working day Positive Response: Yes SUBAQUEOUS A Subaqueous locate notice is when the work will take place under a body of water: including rivers, streams, lakes, waterways, swamps and bogs. This notice requires a 10 full working day notice (not including the day of the call), excluding weekends and holidays. May be scheduled up to 20 full working days in advance. On subaqueous notices, the tolerance zone is 15ft out either side of an indicated facility. Update: Update on the 12th working day and expires on the 15th full working day Positive Response: Yes SURVEY A Survey locate notice is a 3 full working day notice (not including the day of the call), excluding weekends and holidays. Survey notices are used for survey purposes and does cover excavation. Update: Update on the 12th working day and expires on the 15th full working day Positive Response: Yes VOID A Void is used when reviewing a locate notice that was entered through the website portal that SC811 cannot process. This notice must be re‐entered by the caller either by calling the center (dial 811) or re‐entering it on the website portal. Update: No actions can be taken on this locate notice Positive Response: No Sub‐sequential Notice Actions: These are actions that can be taken on existing locate notices. CANCEL A Cancel locate notice is used when any changes need to be made on a previously entered notice and the 3 full working day notice has not expired. Update: There is no update date on this notice type Positive Response: Yes CONTRACTOR UPDATE Contractor Update is used when a company is calling in to update the notice for more digging time on the 12th working day by 5:30pm, but the locate notice was called in by another company. The company calling in to update the notice has to be noted on the locate notice and none of the information on the notice can be edited. The original information must stay the same to perform this action. If anything changes on the work site location, a new notice will need to be created. Update: Update on the 12th working day and expires on the 15th full working day Positive Response: Yes EMERGENCY CANCEL An emerg‐cancel notice can only be done at the time of the call, while the caller is on the phone. It is sent to all member operators on the original locate. If a correction needs to be done after the original call is finished, a new Emergency notice will need to be created. Update: There is no update date on this notice type Positive Response: Yes
EMERGENCY NO SHOW An Emerg‐No Show is used when a caller calls back and states the area is not marked. An Emerg‐No Show can be processed if the locators have not responded within a couple of hours from the emergency notice being entered. There is not a set time for the locators to respond and it is up to the member operators as to how soon they can respond. Excavators will be asked: “What facilities have not been marked?” when calling in this type of notice. Update: There is no update date on this notice type Positive Response: Yes EMERGENCY REMARK An Emerg‐Remark is used when all or certain member operators need to be notified to remark the underground lines. If markings are faded, have been destroyed due to weather, or if a company other than your company destroyed the markings. There is not a set time for the locators to remark the location. It is up to the member operators as to how soon they can respond. Update: There is no update date on this notice type Positive Response: Yes EMERGENCY RESEND An Emerg‐Resend is used when additional information needs to be added to an existing emergency locate notice but does not change the information on the original emergency locate notice. Update: There is no update date on this notice type Positive Response: Yes NO SHOW A No Show is used when informing member operators when they have not been out to mark the area and the 3 full working day notice has expired. The member operators have within 3 hours to respond from time the no show notice has been sent out. Excavators will be asked: “what facilities have not been marked?” Update: There is no update date on this notice type Positive Response: Yes REMARK A Remark is used if markings are faded, have been destroyed due to weather, or if a company other than your company destroyed the markings. There is not a set time for the locators to remark the location. It is up to the member operators as to how soon they can respond. Update: There is no update date on this notice type Positive Response: No RESEND A Resend is used when additional information needs to be added to an existing locate notice but does not change the information on the original locate notice. Update: There is no update date on this notice type Positive Response: No SUBAQUEOUS UPDATE A Subaq‐update extends the life of a subaqueous locate notice. The update needs to be made by the 12th working day and the locate notice expires on the 15th working day. Update: Update on the 12th working day and expires on the 15th full working day Positive Response: Yes SUBAQUEOUS REMARK
A Subaq‐Remark is used if markings have been destroyed by someone or something other than the company doing the work. There is not a set time for the locators to remark the location. It is up to the member operators as to how soon they can respond. Update: There is no update date on this notice type Positive Response: Yes SUBAQUEOUS RESEND A Subaq‐Resend is used when additional information needs to be added to an existing subaqueous locate notice but does not change the information on the original subaqueous locate notice. Update: There is no update date on this notice type Positive Response: Yes SUBAQUEOUS NO SHOW
A Subaq‐No Show is used when a caller calls back and states the area is not marked and the 10 full working day notice has expired. The member operators have within 3 hours to respond from time the no show notice has been sent out. Excavators will be asked: “what facilities have not been marked?” Update: There is no update date on this notice type Positive Response: Yes SUBAQUEOUS CANCEL A Subaq‐Cancel is used when the work will not take place or any changes need to be made on a previously entered subaqueous notice and the 10 full working day notice has not expired. Update: There is no update date on this notice type Positive Response: Yes UPDATE An Update is used when excavation work is in progress and has not been completed by the 12th working day on the existing locate notice. This action will extend the life of the excavation work for 15 working days. Update: Update on the 12th working day and expires on the 15th full working day Positive Response: Yes