1. finance
2. bank

Made in Michigan.
Made for You.
We’re excited to welcome you to
Chemical Bank!
It is with great pleasure that I welcome you to Chemical Bank. Like Monarch
Community Bank, Chemical Bank is a Community Bank with deep roots in the state
of Michigan. With over 95 years of demonstrated dedication to the customers and
communities across Michigan, I am confident that the level of service you have come
to expect from Monarch Community Bank will continue through Chemical Bank.
Chemical Bank’s mission is to create enjoyable, valuable and memorable experiences
for our customers by choosing every day to display a positive attitude and a passion
to serve. Our team is committed to providing you with an unparalleled banking
experience and is dedicated to helping you reach your financial goals.
To help make this transition a smooth one, we have developed this guide, which will
provide you with an overview of Chemical Bank’s products and services. This guide
will also detail the benefits we expect you will receive from the products you will be
transitioned into once you become a customer of our Community Bank.
Should you have any additional questions, please do not hesitate to stop by your local
branch or call our Customer Care Center at 800.867.9757. For your convenience,
we have provided additional information about this conversion on our website at
ChemicalBankMI.com/monarch.
David B. Ramaker
Chairman, CEO & President
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Table of Contents
Branch Locations
03
About Chemical Bank
04
What’s Changing
05
To Do List
06
Checking
07
Savings
11
Mobile & Online Banking
15
Business
19
Wealth Management
27
Card Options, Loans &
Other Services
29
2
Branch Locations
Visit ChemicalBankMI.com for more details about
each of our locations including Branch and Drive-up
Hours, ATM’s, Safe Deposit Box Availability and
Contact Information.
Marshall
W. MI Ave.
Marshall
Union City
Willowbrook Coldwater
Headquarters
Marshall Street
Coldwater Drive-Up
Marshall
W. MI Ave.
Marshall
Union City
Willowbrook Coldwater
Headquarters
Marshall Street
Coldwater Drive-Up
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3
Hillsdale
Hillsdale
About Chemical Bank
Chemical Bank was founded in 1917 in Midland, Michigan with the
purpose of providing banking services for the local community. We
have grown extensively over the years and now serve well over 100
different communities throughout Michigan. Despite our growth,
we have remained, at our core, a Community Bank committed to
helping provide financial services to all of the communities we serve.
We are dedicated to providing strong community leadership, rapid
local response and personalized service to develop solutions that
meet the needs of our customers. We have a vested interest in
the financial well-being of the people, businesses and communities
across the state. Our decision-makers live in our local communities
and want to help our customers make their financial dreams
come true.
Financial Strength
Chemical Bank remains a safe and secure financial institution with
a capital position that continues to far exceed regulatory guidelines
for being considered well-capitalized, the highest category of
capitalization as defined by Federal bank regulators. We remain
committed to supporting growth across the state and have the
capital necessary to lend money to customers that meet our
lending standards.
Customer Care Center
Monday through Friday: 7 AM - 9 PM
Saturday: 8 AM - 2 PM
Call Toll Free: 800.867.9757
Chat through online banking or ChemicalBankMI.com. Send
an email to: [email protected]
Notice: Information sent by email is at risk of loss of confidentiality
if the information is transmitted over the Internet. We do not
recommend sending confidential information such as account
numbers or social security numbers by email.
Mailing Address
Chemical Bank
Attn: Customer Care Center
333 East Main Street | P.O. Box 569
Midland, Michigan 48640-0569
Lost or Stolen ATM/Debit Cards
Call Toll Free: 800.722.6050
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What’s Changing
FDIC Insurance
When an insured bank assumes deposits of another insured bank,
the assumed deposits are separately insured from deposits at the
assuming bank for at least six months after the assumption. This
grace period gives a depositor the opportunity to restructure his or
her accounts, if necessary.
Branch Locations
All of the Monarch Community Bank offices will remain open, with the
exception of the Marshall Plaza office located at 15975 W. Michigan
Ave, which will be consolidating with Chemical Bank’s Marshall – Main
office located at 115 West Drive South. Chemical Bank has 178
additional banking offices located throughout Michigan for
your convenience.
Safe Deposit Boxes
Safe Deposit Boxes in Coldwater – Willowbrook will remain as they
are; however, the Safe Deposit Boxes located at Monarch Community
Bank’s Marshall – Plaza office will be consolidating with Chemical
Bank’s Marshall Main office, which is located at 115 West
Drive South.
Name
The current branches of Monarch Community Bank, along with the
current signage, will change over to Chemical Bank as of conversion
on May 8, 2015.
Website
Chemical Bank’s website is ChemicalBankMI.com.
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Routing Number
After conversion, you will need to use Chemical Bank’s ABA or
Routing Number: 072410013
ATM/Debit Card
You will receive a new Chemical Bank debit card or ATM card to
replace your existing Monarch Community Bank card.
Checks
You may continue using your Monarch Community Bank checks. After
conversion, any checks ordered through Deluxe will automatically be
adjusted to your Chemical Bank Routing number. If you order
checks through another service provider, please use the
Chemical Bank Routing Number: 072410013
My Chemical Bank To Do List
and Important Information
Prior to Thursday, May 7th
Verify your payee names prior to 12 PM on Thursday, May
7th to ensure that the full legal business or personal name
is listed or the payee will not convert.
• We recommend capturing this information for your
records in order to make alternate arrangements for
future tax payments.
So that you have a record of your electronic bill payments at
Monarch Community Bank, we recommend you capture and
save screenshots of all your Bill Pay Information at Monarch
Community Bank prior to conversion.
Thursday, May 7th
Bill Pay will be unavailable from 12 PM until 9 AM Monday,
May 11th.
• Your login ID will remain as it currently is, and you will
receive an email with your new temporary password the
week prior to conversion.
My Chemical Bank To-Do List
and Important Information
Friday, May 8th
Voice Banking and Mobile Banking will be unavailable
beginning 4 PM until 9 AM, Monday, May 11th.
Monday, May 11th
You may begin using your new Chemical Bank ATM or
Debit Card.
You will no longer be able to use your Monarch Community
Bank ATM or Debit Card after May 10th.
• Please DO NOT destroy your Monarch Community Bank
ATM or Debit Card until after May 10th.
• Upon receipt of your ATM or Debit Card, you may
activate the card and select your Personal Identification
Number (PIN) by calling 866.392.9952, which is also
located on the card carrier and the activation sticker.
• If you have recurring payments tied to your Monarch
Community Bank card, you will need to contact those
companies to update your card information.
Sign Into Chemical Bank’s Online Banking systems after 9 AM.
Register for Chemical Bank’s Mobile and Voice Banking after
9 AM.
After Monday, May 11th
Enroll your new Debit Card into Preferred Rewards and
MasterCard®Secure CodeTM. Please refer to the ATM and
Debit Card section of this booklet for more information.
We highly recommend verifying several items after conversion
to ensure that your scheduled Transactions and Bill Pay
information have converted correctly.
• Items that you will need to verify include: Payee
Information - including Account Numbers and Addresses,
Payee Nicknames, Funding Accounts and Scheduled or
Recurring Transaction details.
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Checking
Chemical Bank offers a variety of
personal checking accounts that are
designed to meet the needs of your
unique lifestyle! To learn more about
our checking accounts, please visit your
local Chemical Bank office today or visit
ChemicalBankMI.com/personal-banking.
The following benefits are included with our Checking Accounts:
• FREE ATM transactions at Chemical Bank ATMs
• FREE unlimited Debit Card transactions
• FREE unlimited eBillPay services
• FREE Online Banking and Voice Banking service
• FREE Mobile Banking (Deposit restrictions apply,
ask a representative for details)
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ChemBasic Checking
Chemical Bank’s ChemBasic Checking is a personal checking account
with no minimum balance requirement, no check writing limitations
and no per check charge.
Green Account
Our Green Account is a paperless checking account designed
for individuals who wish to access their funds electronically using
eBanking and rarely write checks. With features like Debit Card,
Mobile Remote Deposit Capture, eBillPay and eStatements, our
Green Account allows you to bank on your schedule.
Advantage Checking
Enjoy the benefits of higher earning power with Chemical Bank’s
Advantage Checking account. Advantage Checking allows you to earn
interest on your daily balances and provides you with all the benefits
Chemical Bank has to offer.
Health Savings Account
A Health Savings Account (HSA) is a designated account to help you
save for qualified medical expenses on a tax advantage basis. It’s
easy – you contribute money saved on lower premiums to your HSA
and that money has the potential to grow so you can more easily
afford the deductible when needed.
Overdraft Privilege
Overdraft Privilege is a convenient service available with any qualifying
Chemical Bank Checking account in the amounts notated in the chart
below. If you write a check with insufficient funds in your account,
rather than returning it unpaid, Chemical Bank will consider paying
your reasonable overdraft.
Chemical Bank Account
Amount
ChemBasic Checking
$500
Green Account
$500
Classic Checking
Advantage Checking
$1200
Classic Checking is a personal checking account with a low
minimum balance requirement, no check writing limitations and
no per-check charge.
Classic Checking
$800
ChemPlus Checking
$500
ChemPlus Checking
Chemical Bank’s ChemPlus Checking is a personal checking account
for individuals 55 and older. Enjoy a checking account that’s
economical and flexible with unlimited check writing, no monthly
service charge and no minimum balance requirement.
Posting Order
1. Force posts and
Closing transactions
2. Service fees
3. ATM Withdrawals
4. Bank transfers
(including eBanking)
5. Pin-based ATM transactions
and Debit Card transactions
6. ACH debit
7. Withdrawals and cashed
checks at Chemical
Bank offices
8. All other checkbased transactions
8
Product Comparison Chart | Checking
Monarch Community Bank Product
Free Style Checking
Ambassador Club
Homeowners Checking
Monarch Club 50
9
Refer to your current Monarch Community Bank Statement to locate the
name of your account type to determine how your account will be converted.
Chemical Bank Product
Major Differences
ChemBasic Checking
- Bounce Protection of $800 will transfer to Overdraft Protection of $500
- Check images will not be available with the statement (paper or electronic)
- Paper Statement Delivery fee of $3 will be assessed for mailed statements;
this will be waived for the first three months after the conversion is complete
- OD Transfer Sweep fee will increase to $10 from $7
Advantage Checking1
-
Minimum balance will be $1000 or monthly average balance of $1500
Monthly Service Charge of $7 will only apply if the minimum balance is not met
Bounce Protection of $800 will transfer to Overdraft Protection of $1200
Interest will be paid on all balances, not just those balances over $500
Protection/Rewards Package will not be available on the account
Paper Statement Delivery fee of $3 will be assessed for mailed statements; this
will be waived for the first three months after the conversion is complete
- OD Transfer Sweep fee will increase to $10 from $7
Advantage Checking1
- Minimum balance requirement and service charge will continue to be waived
- Bounce Protection of $800 will transfer to Overdraft Protection of $1200
- Paper Statement Delivery fee of $3 will be assessed for mailed statements;
this will be waived for the first three months after the conversion is complete
- Customers will be responsible for the entire cost of their checks
- OD Transfer Sweep fee will increase to $10 from $7
ChemPlus Checking
-
Customers will no longer earn interest on the account
Bounce Protection of $800 will transfer to Overdraft Protection of $500
Customers will no longer pay the shipping and taxes on their check orders
Customers will no longer receive a discount on Safe Deposit Boxes
OD Transfer Sweep fee will increase to $10 from $7
Monarch Community Bank Product
Chemical Bank Product
Major Differences
Advantage Checking1
- Minimum balance will be $1000 or monthly average balance will increase from
$500 to $1500
- Monthly Service Charge will increase to $7 if customer does not meet
minimum balance
- Bounce Protection of $800 will transfer to Overdraft Protection of $1200
- Paper Statement Delivery fee of $3 will be assessed for mailed statements; this
will be waived for the first three months after the conversion is complete
- Interest paid on account will be tiered differently
- OD Transfer Sweep fee will increase to $10 from $7
Totally Free Checking
ChemBasic Checking
- Bounce Protection of $800 will transfer to Overdraft Protection of $500
- Check images will not be available with the statement (paper or electronic)
- Paper Statement Delivery fee of $3 will be assessed for mailed statements; this
will be waived for the first three months after the conversion is complete
- OD Transfer Sweep fee will increase to $10 from $7
Majestic Money Market
Money Market Account
- Monthly Service Charge will decrease from $15 to $10 if the minimum balance of
$2500 is not met
- Interest paid on the account is tiered differently
- OD Transfer Sweep fee will increase to $10 from $7
Money Market Account
- Monthly Service Charge of $10 will be assessed if the minimum balance of
$2500 is not met
- Interest is paid on any balance and the account is tiered differently
- OD Transfer Sweep fee will increase to $10 from $7
My Style Checking
Investors Money Market
A minimum balance of $1000, or a monthly average balance of $1500, must be maintained in order to avoid a monthly service charge of $7. The monthly service
charge is waived if you maintain a $10,000 aggregate account balance in all other Chemical Bank deposit accounts or if you have a MI Savings account. Please see a
Chemical Bank representative to waive the fee. Sign up for eStatements to avoid the $3 monthly Paper Statement Delivery charge. You will no longer receive one free
box of checks per year, free cashier’s checks and money orders or discounted Travel Cards.
Please see the Disclosure Booklet for additional information.
1
10
Savings
We have many savings account options
designed to meet your needs! To learn
more about our savings accounts,
please visit your local Chemical Bank
office or visit ChemicalBankMI.com/
personal-banking/savings.
The following benefits are included with our
Savings Accounts:
• FREE ATM transactions at Chemical Bank ATM’s
• FREE Online Banking and Voice Banking service
• FREE Mobile Banking (Deposit restrictions apply,
ask a representative for details)
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MI Savings
Premier Money Market
Chemical Bank’s MI Savings account provides a flexible savings
product with a competitive rate and no minimum balance.
Chemical Bank’s Premier Money Market account has all of the same
features as our traditional Money Market account while earning a
higher interest rate on balances of $50,000 or greater. Visit your
local branch to learn more about the interest rate tiers and the
benefits of this account.
Classic Savings
Chemical Bank has savings solutions to fit your needs. The Classic
Savings account allows you to save for short- or long-term goals while
maintaining access to your funds and earning interest.
Classic Savings — Minor
Our Classic Savings — Minor account is a savings account for
children under the age of 18. Save as much as you want, earn
interest and have your money available whenever you need it.
Download our FREE Chemical Banker Jr. App for iPhone, iPad and
Android devices! Chemical Banker Jr. teaches young children ages
2 through 12 how to set savings goals, keep track of their accounts
and other money concepts via a fun and interactive learning platform!
Holiday Club
Holidays are made easy with our Holiday Club account. It’s a great
way to save money throughout the year for your next holiday season.
Watch small amounts grow with a recurring savings routine.
Money Market
Chemical Bank’s Money Market account is perfect for individuals who
want to earn interest and still have complete access to their funds.
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Product Comparison Chart | Savings
Monarch Community Bank Product
Chemical Bank Product
Major Differences
Simple Savings
MI Savings
- Interest will be paid based on a tiered structure
Tree House Club
Classic Savings Minor
- Monthly Service Charge is waived until the child’s 18th birthday
- Newsletter and birthday card will no longer be received
- Free Chemical Banker Jr. App will be available to download for iPhone, iPad and
Android devices.
Christmas Club
Holiday Club Early
- Payout on the Holiday Club will change to October 10th
Passbook Savings
Classic Savings
- Account will no longer be considered a Passbook account after the conversion is
complete; the Passbook may be updated, but it is no longer the official receipt
Statement Savings
Classic Savings
- Minimum balance service charge will increase from $2 to $3
Transactional Savings
Savings Non-IBA
- Accounts will continue to be
considered transactional
Please see the Disclosure Booklet for additional information.
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Refer to your current Monarch Community Bank Statement to locate the
name of your account type to determine how your account will be converted.
CDs and IRAs
Safe Deposit Box
At Chemical Bank, we are committed to providing our customers
with the best investment opportunities available. Rest assured you’ll
receive a competitive rate of interest and the security of knowing you
are banking with a trusted partner.
At Chemical Bank, we understand how important it is to keep your
valuables safe. With a Chemical Bank Safe Deposit Box, you can rest
easy knowing your treasured personal belongings will remain safe
and sound.
CDs | Rates and terms of your existing Certificate of Deposit (CD)
will not change at this time. For your convenience, CDs automatically
renewing will continue to do so at Chemical Bank and you will receive
a renewal notice. If you are presently having interest from your CDs
credited to an account or are receiving interest checks, this process
will remain the same.
IRAs | Rates and terms on Individual Retirement Accounts (IRAs)
will not change at this time and will automatically renew at the
maturity date.
Safe Deposit Box Size*
Price
3x5
$32.00
5x5
$40.00
3x10
$50.00
5x10
$65.00
10x10
$105.00
*Safe Deposit Boxes are subject
to availability and one-year
agreement. The pricing above
reflects Safe Deposit Boxes. Safe
Deposit Box prices will change on
the next billing date.
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Mobile & Online Banking
Welcome to
Chemical Bank!
For more information visit
ChemicalBankMI.com/monarch
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ePersonal Online Banking
Our ePersonal online banking system allows you to balance your
accounts, view transactions and transfer funds between accounts —
all with the click of a mouse.
If you currently use personal Online Banking at Monarch Community
Bank, you will automatically have access to Chemical Bank’s ePersonal
Online Banking service after conversion. If you don’t currently have
online banking, after conversion, sign up for instant access by visiting
our website at ChemicalBankMI.com and clicking on Online & Mobile.
Important Notes about the Online Banking Conversion:
• Online Banking will go into inquiry only mode beginning at 4 PM on
Friday, May 8th until 9 AM Monday, May 11th. You will be able to
sign into your new online banking at Chemical Bank at 9 AM on
May 11th.
• Your login ID will remain as it currently is at Monarch Community
Bank. You may change your login ID under the eServices section
after your initial login.
• You will receive an email with your new temporary password the
week prior to conversion.
• One-time and Recurring Account Transfers will convert.
• You will receive a paper statement detailing all of your account
activity from your last statement date through our May 8th
conversion date.
• Please verify all of your online account information after the
conversion to ensure it converted correctly.
• For your convenience, three months of account transaction history
will be available on the new system.
Important Notes about Online Banking:
• In order for transfers to be posted the same day, they must be
initiated by 9 PM.
• Monarch Community Bank’s deposit images will no longer be
viewable through your Online Banking.
eBill Pay
Important Notes about the eBill Pay Conversion:
• Bill Pay will be unavailable from 12 PM, Thursday, May 7th until
Monday, May 11th at 9 AM.
• So that you have a record of your electronic bill payments at
Monarch Community Bank, we recommend you capture and save
screenshots of your eBill Pay activity at Monarch Community Bank
prior to conversion. We also recommend verifying several items
after conversion to ensure that your scheduled Transactions and
Bill Pay information have converted correctly. Items that you
will need to verify include: Payee Information - including Account
Numbers and Addresses, Payee Nicknames, Funding Accounts and
Scheduled or Recurring Transaction details.
• Please verify your payee names prior to 12 PM on Thursday, May
7th to ensure that the full legal business or personal name is listed
or the payee will not convert. For example, “Mom” or “Rent” should
be displayed as the full legal name. Importantly, any payees used
to make tax payments (e.g., City Treasurer, County Treasurer or
IRS) will not convert. We recommend capturing this information for
your records in order to make alternate arrangements for future
tax payments.
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• Items scheduled for payment will be processed if they are in
the system prior to 12 PM on May 7th. During this blackout
time, you will not be able to make any changes or cancel
scheduled payments. The Bank will not be able to make changes
for you or cancel payments on your behalf during this time.
• eBills will not convert. If you would like to continue receiving
eBills, you may set them up in your Chemical Bank Bill Pay
after conversion.
• Payee information and scheduled payments will convert to our
system and will be available for use on May 11th. At your first
login after conversion, please verify all of your payee information,
including any scheduled payment information.
• For your convenience, bill pay history from January 1, 2015 and
going forward will be available on the new system.
Important Notes about Bill Pay:
• When initiating a Bill Payment, click on the calendar icon to select
the “Deliver By” date. To determine when the funds will be debited
from your account, move your cursor over the “Deliver By” date and
the “Send On” date will display below the calendar. The “Send On”
date is the date funds are debited from your account, and your
payment will be sent. Please verify all payments are scheduled with
sufficient time for processing.
• In order for payments to be sent on the same day, they must be
initiated by 12 PM.
• Bill Pay has a daily limit of $25,000.
• You can make expedited bill payments for a nominal fee,
where applicable.
• When adding a new Payee, if the Payee appears in the Frequently
Paid Business list, the transaction will be sent electronically and
will be received by the Payee in 1-2 business days. If the new Payee
is not on the Frequently Paid Business list, you may manually enter
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the Payee information. However, the first payment will be sent by
check and will be received in 5-8 business days. If the Payee
confirms that they are able to accept electronic payments, the
subsequent payments will be sent electronically and received in 1-2
business days after the payment is sent.
eStatements
Streamline your finances by signing up for eStatements from
Chemical Bank. Enjoy safe, secure, and fast access to your bank
statements from your computer. Simply register for online banking or
log into your online banking account and select “eStatements.” You will
enjoy these additional features:
•
•
•
•
Retrieve your statements from any computer with internet access
Access and maintain electronic records of your account statements
Monthly statement history will begin upon enrollment
Access to a rolling 3 years of statements
If you are currently enrolled at Monarch Bank to access your state­
ments online, after conversion you will need to log into Chemical
Bank’s Online Banking service and enroll in our eStatement service
by accepting the terms and conditions to continue receiving your
electronic statement. Once you have enrolled in our eStatement
service, you will receive an email when your eStatement is available.
Statements can then be securely accessed by logging into Online
Banking. Please note that upon conversion, your last Monarch Bank
statement(s) will be mailed to you. Retain these documents for your
records. You can visit us at ChemicalBankMI.com to find out more
about our eBanking Services.
Mobile Banking
Important Notes about Voice Banking Conversion:
Enjoy the convenience and simplicity of Chemical Bank’s Mobile
Banking service anywhere, any time. You do not need to be a current
Monarch Community Bank Mobile Banking or Online Banking user.
Anyone with a personal account can sign up for Mobile Banking at
Chemical Bank. Our free app is available at the App Store, Android
Market or Blackberry App World and we also offer Mobile, Web and
Text Banking.
• Voice Banking will be unavailable from 4 PM, Friday, May 8th until
9 AM, Monday, May 11th.
• If you currently use Voice Banking at Monarch Community
Bank, you will need to re-register for Chemical Bank’s Voice
Banking service.
• For customers who are not listed as Primary Owners on any of
their Chemical Bank accounts, contact the Customer Care Center
at 800.867.9757 after conversion for assistance.
Important Notes about Mobile Banking Conversion:
• If you currently have Mobile Banking at Monarch Community Bank,
you will need to re-register for Chemical Bank’s Mobile Banking any
time after 9 AM on May 11, 2015. You are welcome to choose
the same user ID for Mobile Banking that you use for Online
Banking; however, that is not a requirement of the system.
• Online Banking and Mobile Banking are separate platforms with
separate logins.
• Your Monarch Community Bank Mobile Banking will be unavailable
beginning at 4 PM on May 8, 2015.
• Please note that Mobile Banking is only available for personal
accounts. Business accounts will not be viewable. Visit
ChemicalBankMI.com/mobile for more information.
Need Help?
Visit ChemicalBankMI.com, where you will be able to chat live with a
representative Monday through Friday: 7 AM - 9 PM
Call our Customer Care Center at 800.867.9757
Monday through Friday: 7 AM - 9 PM
Saturday: 8 AM - 2 PM
Voice Banking
Voice Banking gives you free access to Chemical Bank services at
your convenience, 24 hours a day – 7 days a week. Enrolling in
Voice Banking is simple and only takes a few moments. If you are
listed as Primary Owner on an account at Chemical Bank, simply call
800.757.BANK (2265) after conversion. Please note that you will
need to know your account number prior to calling.
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Business
We offer a variety of business accounts
to meet the needs of your business!
Learn more about the benefits that
our business accounts offer by visiting
your local Chemical Bank office or
ChemicalBankMI.com/business-banking.
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CHECKING
Municipal NOW Checking
Business Checking
Take advantage of our most popular checking account for business
purposes! Save money with the earnings credit feature included with
this non-interest-bearing checking account.
Business Checking II
This account is the perfect option if your business has multiple locations
that need to sweep funds to a single account on a regular basis.
Business Interest Checking
This exclusive account combines the benefits of a Checking and
Savings account. All-in-one, all for the success of your business!
SAVINGS
We are proud to offer great account options that will help your
business save and earn more. Learn more about our Business Savings
options by stopping into your local Chemical Bank office or by visiting
our website at ChemicalBankMI.com/business-banking/savings.
ChemFlex Investment Account
Business Interest Checking Plus
Business Interest Checking Plus offers the high yield earnings of a
short-term money market account.
Our ChemFlex Investment Account is a special one-month time deposit
account that allows investors with $1,000 or more to earn a higher
rate of interest on short-term investments.
Institutional Money Fund Account
Legacy Basic Business Checking
This account is designed for current Monarch Community Bank
Businesses and features no minimum balance requirements or service
charges with eStatements.
Interest on Lawyer Trust Accounts
The Municipal (Muni) NOW Checking account is an interest-bearing
account designed especially for cities, counties, schools and other
municipal organizations. This account is compliant with P.A. 20 1943,
as amended. It is a deposit account with no activity charges that offers
FDIC insurance, complete liquidity and unlimited check writing. The Muni
NOW provides a competitive interest return on all collected funds.
(IOLTA)
With this account, you will experience the convenience of an interestbearing checking account with a tiered rate while earning interest for
the Michigan State Bar Foundation.
Enjoy a savings account available to any business that pays a
competitive rate of interest and allows up to six pre-authorized debits
and/or checks per month.
Certificates of Deposit
Provide your business with a way to earn a higher rate of return on
your balances. Our short-term, mid-term, and long-term CDs can help
you meet your financial goals.
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Product Comparison Chart | Business Checking
Monarch Community Bank Product
Free Business Checking
Legacy Basic
Business Checking
Major Differences
-
100 free debits/credits combined, increased from the current 75
Per item charge of $0.50 will remain after the initial 100 free items.
Bounce Protection of $800 will be transferred to Overdraft Protection of $1500
Paper Statement Delivery fee of $3 will be assessed for mailed statements; this
will be waived for the first three months after the conversion is complete
Commercial Checking
Business Checking1
- Monthly service charge of $7 will be assessed instead of $10
- Per item fees of $0.16 per check/debit written over 50 and $0.11 per item
deposited over 50 will be assessed; this is different from the current $0.15 per
transaction fee
- Monthly service charge will be waived if no check or deposit activity occurs during
the month and the balance is over $1,000
- Bounce Protection of $800 will be transferred to Overdraft Protection of $1500
- Paper Statement Delivery fee of $3 will be assessed for mailed statements; this
will be waived for the first three months after the conversion is complete
Business Checking Interest
Business Interest
Checking
- No monthly service fee
- Bounce Protection of $800 will be transferred to Overdraft Protection of $1500
- Paper Statement Delivery fee of $3 will be assessed for mailed statements;
this will be waived for the first three months after the conversion is complete
Legacy Basic
Business Checking
- No minimum balance is required
- Monthly service charge of $5 will be replaced with per item charges only
- Per item fees of $0.50 per debit/credit over 100 items combined will
be assessed
- Bounce Protection of $800 will be transferred to Overdraft Protection of $1500
- Paper Statement Delivery fee of $3 will be assessed for mailed statements;
this will be waived for the first three months after the conversion is complete
Business Checking No Interest
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Chemical Bank Product
Refer to your current Monarch Community Bank Statement to locate the
name of your account type to determine how your account will be converted.
Monarch Account
Chemical Account
Major Differences
Excel Small Business
Legacy Basic
Business Checking
- No minimum balance is required
- Monthly service charge of $7 will be replaced with per item charges only
- Per item fees of $0.50 per debit/credit over 100 items combined will be assessed;
changed from $0.25 per debit over 100 items and $1 per credit over 20 items
- Interest will not be paid
- Bounce Protection of $800 will be transferred to Overdraft Protection of $1500
- Paper Statement Delivery fee of $3 will be assessed for mailed statements;
this will be waived for the first three months after the conversion is complete
Municipal Checking
Muni NOW Checking
- No fundamental changes
IOLTA
IOLTA
Non-Interest Checking
Legacy Basic
Business Checking
- No fundamental changes
-
Customers will receive 100 free debits/credits combined
Per item charge of $0.50 will be assessed after the initial 100 free items
Bounce Protection of $800 will be transferred to Overdraft Protection of $1500
Paper Statement Delivery fee of $3.00 will be assessed for mailed statements;
this will be waived for the first three months after the conversion is complete
Please see the Disclosure Booklet for additional information.
1
Service charges for remaining items are $0.16 for each check or withdrawal and $0.11 for each check deposited; $7 per month maintenance fee is waived if
minimum monthly balance of $1,000 is maintained with no check or deposit activity; Monthly paper statements available for $3 per month (waived for the first
3 months post-conversion).
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Electronic Business Services
Our online banking is a service that allows you to balance your
accounts, view transactions and transfer funds between accounts —
all with the click of a mouse.
If you currently use Online Banking at Monarch Community Bank,
you will automatically have access to Chemical Bank’s Online Banking
service after conversion. If you don’t have online banking currently,
after conversion, sign up for instant access by visiting our website at
ChemicalBankMI.com and click on Online & Mobile.
Important Notes about the Online Banking Conversion:
• Online Banking will go into inquiry only mode beginning at 4 PM on
Friday, May 8th until 9 AM Monday, May 11th. You will be able to
sign into your new online banking at Chemical Bank at 9 AM on
May 11th.
• Your login ID will remain as it currently is at Monarch Community
Bank. You may change your login ID under the eServices section
after your initial login.
• You will receive an email with your new temporary password the
week prior to conversion.
• One-time and Recurring Account Transfers will convert.
• You will receive a paper statement detailing all of your account
activity from your last statement date through our May 8th
conversion date.
• Please verify all of your online account information after the
conversion to ensure it converted correctly.
• For your convenience, three months of account transaction history
will be available on the new system.
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Important Notes about Online Banking:
• In order for transfers to be posted the same day, they must be
initiated by 9 PM.
• Monarch Community Bank’s deposit images will no longer be
viewable through your online banking.
eBill Pay
Important Notes about the eBill Pay Conversion:
• Bill Pay will be unavailable from 12 PM, Thursday, May 7th until
Monday, May 11th at 9 AM.
• So that you have a record of your electronic bill payments at
Monarch Community Bank, we recommend you capture and save
screenshots of your eBill Pay activity at Monarch Community Bank
prior to conversion. We also recommend verifying several items
after conversion to ensure that your scheduled Transactions and
Bill Pay information have converted correctly. Items that you
will need to verify include: Payee Information - including Account
Numbers and Addresses, Payee Nicknames, Funding Accounts and
Scheduled or Recurring Transaction details.
• Please verify your payee names prior to 12 PM on Thursday, May
7th to ensure that the full legal business or personal name is listed
or the payee will not convert. For example, “Mom” or “Rent” should
be displayed as the full legal name. Importantly, any payees used
to make tax payments (e.g., City Treasurer, County Treasurer or
IRS) will not convert. We recommend capturing this information for
your records in order to make alternate arrangements for future
tax payments.
• Items scheduled for payment will be processed if they are in the
system prior to 12 PM on May 7th. During this blackout time, you
will not be able to make any changes or cancel scheduled
payments. The Bank will not be able to make changes for you or
cancel payments on your behalf during this time.
• eBills will not convert. If you would like to continue receiving
eBills, you may set them up in your Chemical Bank Bill Pay
after conversion.
• Payee information and scheduled payments will convert to our
system and will be available for use on May 11th. At your first login
after conversion, please verify all of your payee information,
including any scheduled payment information.
• For your convenience, bill pay history from January 1, 2015 and
going forward will be available on the new system.
Important Notes about Bill Pay:
• When initiating a Bill Payment, click on the calendar icon to select
the “Deliver By” date. To determine when the funds will be debited
from your account, move your cursor over the “Deliver By” date and
the “Send On” date will display below the calendar. The “Send On”
date is the date funds are debited from your account, and your
payment will be sent. Please verify all payments are scheduled with
sufficient time for processing.
• In order for payments to be sent on the same day, they must be
initiated by 12 PM.
• Bill Pay has a daily limit of $25,000.
• You can make expedited bill payments for a nominal fee,
where applicable.
• When adding a new Payee, if the Payee appears in the Frequently
Paid Business list, the transaction will be sent electronically and
will be received by the Payee in 1-2 business days. If the new Payee
is not on the Frequently Paid Business list, you may manually enter
the Payee information. However, the first payment will be sent by
check and will be received in 5-8 business days. If the Payee
confirms that they are able to accept electronic payments, the
subsequent payments will be sent electronically and received in 1-2
business days after the payment is sent.
eStatements
Streamline your finances by signing up for eStatements from Chemical
Bank. Enjoy safe, secure, and faster access to your bank statements
from your computer. Simply register for online banking, or log into
your online banking account and select “eStatements.” You will enjoy
these additional features:
• Retrieve your statements from any computer with internet access
• Access and maintain electronic records of your account statements
• Monthly statement history will begin upon enrollment
• Access to a rolling 3 years of statements
If you are currently enrolled at Monarch Bank to access your
statements online, after conversion you will need to log into Chemical
Bank’s Online Banking service and enroll in our eStatement service
by accepting the terms and conditions to continue receiving your
electronic statement. Once you have enrolled in our eStatement
service, you will receive an email when your eStatement is available.
Statements can then be securely accessed by logging into Online
Banking. Please note that upon conversion, your last Monarch Bank
statement(s) will be mailed to you. Retain these documents for your
records. You can visit us at ChemicalBankMI.com to find out more
about our eBanking Services.
Premium eBusiness Services
If your business is currently using online banking for ACH, Tax, or
Wires, you will have the same features available to you on Chemical
Bank’s eBusiness online banking platform after conversion. We will
contact you prior to conversion to ensure a smooth transition to
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Chemical Bank. You will have a dedicated contact person that will
work with you, including assisting you with training and understanding
Chemical Bank’s online eBusiness Banking site.
ONLINE ACH
You can use our ACH service to send funds electronically, such
as direct deposit. You can also pull funds from another bank. All
transactions must be submitted prior to 4 PM for next day availability.
Any participants, templates, or ACH batches you had set up in
your Monarch Community Bank online system will be converted to
Chemical Bank’s eBusiness banking. You will need to log in after
conversion to verify your information converted correctly.
ONLINE TAX PAYMENTS
You can use our online system to pay Federal or State tax payments.
You can maintain a template to reuse for recurring payment types.
Payments can be effective for next business day if you initiate them
prior to our 4 PM cutoff time.
ONLINE WIRES
Domestic and international wires can be sent through online banking.
Initiating the wire is quite simple, and you can maintain templates for
repetitive wires. Funds can be sent same day if they are completed
before our 2:30 PM cutoff time. Any wire templates you had set up
in your Monarch Community Bank online banking will be converted to
Chemical Bank’s eBusiness banking. Please log in after conversion to
verify all of your information converted correctly. Wire transfers can
also be requested at any Chemical Bank Branch location.
POSITIVE PAY
Our positive pay service quickly identifies possible fraudulent checks to
protect your company against check fraud. You will enter your checks
into the online system when you issue them. Each day, the eBanking
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system matches the check number, issue date, and amount against
the checks clearing your account. You will receive an email reminder
to review your exception list each morning before the 10 AM cutoff
time to indicate whether each item should be paid or returned.
Chemical Bank’s Processing Cutoff Times
For your convenience, we’ve provided a list of Chemical Bank’s
processing cutoff times.
IMPORTANT: Chemical Bank’s cutoff times differ from those of
Monarch Bank.
Transaction Type
Transmission Day
System
Cutoff Time
Transfers
Same Day as the Effective
Entry Date
9 PM
Bill Transfers
Same Day as the Effective
Entry Date
8 PM
Wires
Same Day as the Effective
Entry Date
2:30 PM
Positive Pay
On each Business Day
10 AM
ACH Transactions
- Payroll
- ACH Payments
- ACH Receipts
- Tax Payments
ACH Transactions
- 1-2 Business days before
the effective date
- 1-2 Business days before
the effective date
- 1 Business day before
the effective date
- 1-2 Business days before
the effective date.
4 PM
Lockbox
Merchant Services
Chemical Bank’s Lockbox service includes a multi-step process by
which check payments are received, imaged, and deposited for your
company. This customized service provides an efficient and costeffective way to streamline your receivables process. The payment
information is available to view by the end of each business day—
providing you with a fast, convenient way to view your receipts
and reports.
Business customers who are currently processing Merchant
Services with Monarch Bank/WorldPay US Inc. will continue
processing without interruption as no changes will be needed.
Chemical Bank would like to help your business succeed in every way
possible. That is why we have partnered with First Data®, a leader
in payment processing solutions, to offer you easy and affordable
payment processing solutions to meet today’s consumer demands.
For more information on payment processing services, call
866.901.0321, or visit your local branch.
Remote Check Capture
Chemical Bank’s Remote Check Capture service provides the
capability to image-capture check payments at your location over a
secure Internet connection to electronically deliver the images of
your deposit to your Chemical Bank accounts until 6 PM each
business day.
If you currently use Remote Check Capture at Monarch Community
Bank, we will contact you prior to May 8th to discuss using Chemical
Bank’s Remote Check Capture service after conversion. We will
provide login information and training for Chemical Bank’s Remote
Check Capture service.
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Wealth Management
Chemical Bank Wealth Management
is a full-service provider of investment
and financial solutions to help our
clients grow, protect and preserve
their assets. For over 50 years, we
have been offering personalized trust
and investment services to individuals,
businesses and non-profits.
Please call 800.808.5404 or visit ChemicalBankMI.com/
wealthmanagement to learn more about our wealth
management services.
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For Individuals
Whether you are looking for assistance with your investments, help
understanding your retirement planning options or want to ensure
that your family is taken care of, the professionals at Chemical Bank
Wealth Management are here to help.
For Businesses
Chemical Financial Advisors
Our Financial Advisors provide investment and insurance services
throughout Chemical Bank’s branch network, helping clients large
and small reach their financial goals. Through an association with
Cetera Investment Services, LLC,* our advisors can assist with
the following:
The experts at Chemical Bank Wealth Management understand
the unique needs and challenges businesses face. From retirement
planning solutions to business succession planning to managing your
business’ assets, we are here with guidance and resources so you
can focus on the success of your business.
•
•
•
•
•
•
For Foundations and Endowments
If you are a Monarch Investment Services customer, you will be
receiving additional information on the transfer of your account to
Chemical Financial Advisors.
Working with foundations and non-profit organizations, Chemical
Bank serves as a guide to our clients in deciphering their complex
situations and helping them to achieve their organization’s mission
and financial goals.
Private Banking
Chemical Bank’s Private Bankers offer customized, expert
solutions to assist their qualified clients with every banking,
borrowing, and investing need.
Full Brokerage Services
Life Insurance
Long-Term Care/Life Insurance
IRAs
Tax-deferred Annuities
Financial Planning
*Securities and insurance products are offered through Cetera Investment
Services LLC, member FINRA/SIPC. Advisory services are offered through
Cetera Investment Advisers LLC. Neither firm is affiliated with Chemical Bank
and its related companies. Investments are: • Not FDIC insured • May lose
value • Not financial institution guaranteed • Not a deposit • Not insured by any
federal government agency. Cetera is under separate ownership from Chemical
Bank and its related companies. Advisory services may only be offered by
Investment Adviser Representatives. Registered address: 715 East Main
Street | Midland, MI 48640.
Our Private Banking clients enjoy:
• Convenience: Single point of contact for all banking needs
• Flexibility: Customizable financing options and up to 100% financing
• Peace of Mind: Expert financial planning
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Card Options
Loans
& Other Services
If you presently have an ATM card,
MasterCard® Debit Card, or Business
Debit Card, we will automatically issue
you a new Chemical Bank card. Please
refer to the To Do List for important
information regarding your new card.
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CARD OPTIONS
purchases. Learn more by visiting ChemicalBankMI.com or calling
our Customer Care Center at 800.867.9757.
ATM Card
Chemical Bank’s ATM* Card provides you with the convenience
of 24-hour banking for routine banking services. Make deposits,
withdrawals, transfers, payments and balance inquiries at any
Chemical Bank ATM. You may also make withdrawals and
balance inquiries at any ATM displaying the NYCE or Cirrus
network symbols.
Debit Card
Chemical Bank’s MasterCard® Debit* Card is more convenient and
safer than carrying checks. With our Debit Card, you have access
to over 200 Chemical Bank ATMs across the state and can use
your Debit Card to make purchases at millions of locations worldwide
where MasterCard® is accepted.
Enroll in our Preferred Rewards program and earn points for
everyday purchases when completing signature-based transactions.
Points can be redeemed for valuable merchandise, dining, shopping,
travel and entertainment. Receive 2,000 Bonus Preferred RewardsSM
Points after completing your first signature-based purchase.
Simply contact your local branch or our Customer Care Center at
800.867.9757 to enroll in the Preferred RewardsSM program.
SM
While using your Chemical Bank Debit Card for everyday transactions,
you’ll begin to receive offers from our MI Rewards program! Log
into the Preferred RewardsSM site and click on the “MI Rewards”
button to see your offers.
MasterCard®Secure CodeTM: This service allows you to protect your
card with your own personal password so only you can make online
When traveling outside of Michigan, please contact your
local Chemical Bank office or our Customer Care Center at
800.867.9757 so we can add travel notes and current phone
contact information to your account. To learn more about protecting
your Debit Card transactions from fraudulent activity, visit your local
Chemical Bank branch or ChemicalBankMI.com.
*The maximum daily ATM withdrawal limit, POS, and cash advance limit
for Chemical Bank account holders is $500. The maximum daily debit card
purchase amount for Chemical Bank account holders is $2,500. Chemical
Bank does not reverse surcharges charged from other financial institutions if
they are applicable. Your new Debit Card will maintain any special limits you had
with Monarch Community Bank.
Business Debit Card
Chemical Bank’s Business Debit* Card is convenient and safer than
carrying checks or keeping petty cash on hand. With our Business
Debit Card, you have access to over 200 Chemical Bank ATMs
across the state and you and your employees can use it to make
routine business purchases at millions of locations worldwide where
MasterCard® is accepted.
Enroll in our Preferred RewardsSM program and earn points for
everyday purchases when completing signature-based transactions.
Points can be redeemed for valuable merchandise, dining, shopping,
travel and entertainment. Receive 2,000 Bonus Preferred RewardsSM
Points after completing your first signature-based purchase.
Simply contact your local branch or our Customer Care Center at
800.867.9757 to enroll in the Preferred RewardsSM program.
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While using your Chemical Bank Business Debit Card for everyday
transactions and earning Preferred Rewards points, you’ll begin to
receive offers from our MI Rewards program! Based on the way you
shop, you’ll receive money-saving deals and discounts tailored just for
your business. Log into the Preferred RewardsSM site and click on the
“MI Rewards” button to see your offers.
For more information, visit our website at ChemicalBankMI.com or
stop by your local Chemical Bank location.
If you currently have a personal or business credit card through
Monarch Community Bank, you will not see any changes to your
card. You will continue to receive statements and make payments to
Elan Cardmember Services.
MasterCard®Secure CodeTM: This service allows you to protect your
card with your own personal password so only you can make online
purchases. Learn more by visiting ChemicalBankMI.com or calling
our Customer Care Center at 800.867.9757.
Following is information for contacting Elan’s
Cardmember Services:
When traveling outside of Michigan, please contact your
local Chemical Bank office or our Customer Care Center at
800.867.9757 so we can add travel notes and current phone
contact information to your account. To learn more about protecting
your Debit Card transactions from fraudulent activity, visit your local
Chemical Bank branch or ChemicalBankMI.com.
*The maximum daily ATM withdrawal limit, POS, and cash advance limit
for Chemical Bank account holders is $500. The maximum daily debit card
purchase amount for Chemical Bank Business account holders is $3,500.
Chemical Bank does not reverse surcharges from other financial institutions, if
they are applicable. Your new Debit Card will maintain any special limits you had
with Monarch Community Bank.
Personal and Business Credit Cards
Chemical Bank offers a variety of personal and business credit
cards to meet your needs. Choose the card and rewards that are
right for you. Become a card member and enjoy a wide range of
benefits including competitive introductory rates and your choice of
rewards programs.
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• 24-Hour Service: 800.558.3424 or
Technical Support: 877.334.0460
• Online: myaccountaccess.com/onlinecard/login
Send a Payment:
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408
Reloadable Pay Card
Our reloadable Pay Card service facilitates 100% electronic payment
for payroll direct deposit and is compliant with Michigan employment
legislation. This card is funded using Chemical Bank’s online ACH
service.
Reloadable Business Expense Card
Chemical Bank’s Expense Card service provides an alternative for
employee expenses to the traditional credit or purchasing card
programs, or employee reimbursements for cash expenses. This
card is funded using Chemical Bank’s online ACH service.
Pre-Paid Gift Cards & Reloadable Cards
LOANS
Flexible spending options for gifts, groceries, holidays,
traveling, and more. Visit your local Chemical Bank branch
for more information.
The following Lending Offices will remain open:
Please Contact Us With Questions!
Monday through Friday: 7 AM - 9 PM
Call our Customer Care Center at 800.867.9757
Monday through Friday: 7 AM - 9 PM
Saturday: 8 AM - 2 PM
Angola Lending Office
330 Intertech Parkway, Suites 256, 257
Angola, IN 46703
East Lansing Lending Office
3496 Lake Lansing Rd., Suite 120
East Lansing, MI 48823
In addition to the offices listed above, you may also visit any of our
Chemical Bank locations for your lending needs!
Personal Loans
Rates are at some of their lowest points in years, so now is the time
for a new loan.* Whether it’s for a new vehicle, a once-in-a-lifetime
vacation or opening a new business venture, Chemical Bank is a
trusted partner when it comes to getting you the right loan at the
right rate.
If you currently have a personal loan, you will receive a new
payment book or loan statement after conversion. For your
convenience, auto-pay transfers will continue without interruption;
please check your accounts to verify that the auto-pay transfer was
converted successfully
Refer to the “Additional Information” section at the back of this book
to review our loan payment policies. If applicable, to ensure that we
have current insurance coverage information on file for your loan, you
will receive a letter at a later date confirming proper coverage.
*Loans subject to credit approval.
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Mortgages
At Chemical Bank, we can make you just as comfortable financing
your new home as you are in it. Our knowledgeable and friendly staff
make buying, building or refinancing a home a lot less intimidating.
We’ll help you make the most of every opportunity and find the right
solution for your needs.
Mortgage and Loan Payments
To ensure that your payment is promptly applied to your loan, please
review the following loan payment policies:
• Payments will be accepted on business days, which are defined
as days on which Chemical Bank offices are open to the public
for all of our business functions, excluding Saturdays, Sundays
and holidays.
• You may make payments at your local Chemical Bank office or
online if you have signed up for our ePersonal Online Banking
service. You may also mail your payments to:
Chemical Bank
Attn: Loan Service Center
P.O. Box 1527
Midland, Michigan 48641-1527
PLEASE NOTE: Payments received after 4 PM will not be credited
to your account until the following business day; however, payments
made through our ePersonal and eBusiness Online Banking systems
may be processed until 6 PM.
• Chemical Bank will hold funds for partial payments until enough
funds have been received to make a full payment, at which
time we will apply the payment to your outstanding balance. A
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full payment equals the entire contractual amount of applicable
principal, interest and escrow.
• If your payment is received in a substantially different manner
than outlined above, Chemical Bank will have up to five days to
credit your loan account. You may be charged a late fee for
these types of payments as they may take longer to process.
If at any time you feel that an error has been made in the processing
of your loan payment, or have other service related issues, please
write to us at the address listed above.
Escrow Accounts
All escrow accounts will transfer during this conversion and should
not require any action on your part. You will see a new escrow
analysis performed in the months following the conversion as we
move all escrow accounts into the new escrow process. At Chemical
Bank, all escrow accounts are reconciled each year in March and
you will see a new analysis at that time.
Home Equity and ChemLine Loans
Now is the time to take advantage of the equity you have in your
home. With rates at their lowest in years, you have the opportunity
to open a new ChemLine* home equity line of credit with Chemical
Bank today. Use your equity to consolidate debt, take a vacation or
pay for home remodeling.
If you currently have a home equity line of credit, you will receive new
access checks for your ChemLine account after conversion, as your
old checks will no longer be usable.
*New loans will be subject to credit approval.
OTHER SERVICES
Loan Service Center
Please contact our Loan Service Center for all
loan related issues:
Monday through Friday: 8 AM - 5 PM
866.731.6414
eMailed Statements
Not quite ready for online banking but still want the benefits of
eStatements? Our eMailed Statements option offers the same
fast, safe, and secure access to your bank statements from your
computer but does not require an online banking account. You
will enjoy these additional benefits:
• Access to your statement the next business day after your
statement date
• Receive your statements through a secure, encrypted email
• Easy sign up and email verification process
To enroll in eMailed Statements, visit any of our locations after
conversion or contact our Customer Care Center at 800.867.9757.
Identity Theft Services
Chemical Bank will not be offering Monarch Community Bank’s
ID Protection service offered through Deluxe.
As a MasterCard® Debit Cardholder you can benefit from the Identity
Theft Resolution Services. This benefit assists cardholders with
restoring their identity by offering 24/7 access to certified resolution
specialists. They will assist you with notifying all three major credit
reporting services, placing blocks on cardholders’ records and
obtaining free credit reports. They will also provide assistance with
alerting various parties of the potential fraud and cancellation of all
lost cards in your wallet.
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Receiving ACH Transactions
Please provide the following information to the sending party so that
you can continue to conduct ACH transactions (for example, payroll or
Social Security Benefits):
• ABA or Routing Number — 072410013
• Account Number — Provide your account number as it appears
on your current Monarch Community Bank statement or your 10
digit account number as it will appear on your new Chemical
Bank statement
• Transaction Type — Checking or Savings
Your ACH activity posting to your account will be received and
processed by Chemical Bank as long as the account number is
correct. The Monarch Community Bank ABA numbers will be
accepted for up to 3 years. Chemical Bank will create electronic
notification of change (NOC) information to the ACH sending vendor.
Most vendors will make the requested correction without any action
on your part. However, there are a few vendors who typically do not
act on the notification of change (NOC), so you will need to contact
them directly:
• Social Security Administration 800.772.1213
• Veterans Affairs 800.827.1000
• DFAS (Defense Finance and Accounting Service) 800.321.1080
• Rail Road Retirement 877.772.5772
If your vendor does not respond to our notification of change (NOC)
request, you may receive a letter at a later date requesting that you
contact the vendor directly.
Receiving Wire Transfers
Please provide the following information to the sending party to
continue receiving wire transfers:
• ABA or Routing Number — 072410013
• Telegraphic Wire Transfer Name: Chemical Bank
• Name of customer receiving wire transfer (name on wire must
be identical to name on bank records).
• Account Number — Provide your account number as it
appears on your current Monarch Community Bank statement
or your 10 digit account number as it will appear on your new
Chemical Bank statement.
• Chemical Bank office street address, city and state where
account is located.
• Cutoff time for incoming wires to post the same business day is
4 PM. Cutoff time noted applies to business days,
excluding bank holidays.
Federal Deposit Insurance Limits
The standard deposit insurance amount is $250,000 per depositor,
per insured bank, for each account ownership category.
The FDIC insures deposits that a person holds in one insured bank
separately from any deposits that the person owns in another
separately chartered insured bank. For example, if a person has
a certificate of deposit at Bank A and has a certificate of deposit
at Bank B, the amounts would each be insured separately up to
$250,000. Funds deposited in separate branches of the same
insured bank are not separately insured.
The FDIC provides separate insurance coverage for funds depositors
35
the same term and in the same dollar amount (either with or without
accrued interest) continue to be separately insured until the first
maturity date after the six-month period. If a CD matures during the
six-month grace period and is renewed on any other basis, it would
be separately insured only until the end of the six-month
grace period.
may have in different categories of legal ownership. The FDIC refers
to these different categories as “ownership categories.” This means
that a bank customer who has multiple accounts may qualify for more
than $250,000 in insurance coverage if the customer’s funds are
deposited in different ownership categories and the requirements for
each ownership category are met.
The FDIC provides separate insurance coverage for a depositor’s
funds at the same insured bank if the deposits are held in different
ownership categories. To qualify for this expanded coverage, the
requirements for insurance coverage in each ownership category
must be met.
When our banks merge, deposits from Monarch Community Bank
are separately insured from deposits at Chemical Bank for at least
six months after the merger. This grace period gives a depositor the
opportunity to restructure his or her accounts, if necessary.
CDs from Monarch Community Bank are separately insured until the
earliest maturity date after the end of the six-month grace period.
CDs that mature during the six-month period and are renewed for
36
Quick Reference of Service Fees
Find out more at ChemicalBankMI.com or at your local Chemical Bank branch.
37
Chemical Bank Fee
Description of Fee
$25.00 per hour, $10.00 minimum
Account Reconciliation
$10.00
Account Verification (documentation verifying account)
No Charge
Additional Statement Fee
$5.00
Amortization Schedule
$5.00
ATM Card Replacement Charge
$10.00
Automatic Acct. Transfers (for OD coverage)
$5.00
Cashier’s Checks
$10.00
Check Cashing Fee (non-customers)
Price Varies with Style
Checks
$20.00
Closed Account Fee (within 45 days)
10%
Coin Counting/Rolling Fee
$100.00
Collection Items
$1.00 per check w/o a check order
Counter Checks (per check)
$1.00 per page plus $30.00 per hour
Customer Research
$5.00 personal, $10.00 business
Deposited Items Returned
$5.00 on checking with balance < $500
Dormant Account Fee*
$75.00 per account
Escheating / Escheating Recovery
$1.00 per page
Fax Service
3% of the transaction amount
Foreign Conversion Fee for international ATM and Debit Card transactions
$30.00
Foreign Drafts
$100.00
Levy / State Warrant
$32.00 per item
Non-sufficient Funds Charges/Overdrafts**
Chemical Bank Fee
Description of Fee
$2.00 per customer; $10 non-customer
Notary Fee
$3.00
Paper Statement Delivery Fee
$.50 per page
Photocopies
$60.00
Replacement Debit Card Expedited
$125.00 or cost, whichever is greater
Safe Deposit Box Drill Fee
Prize Varies with Size
Safe Deposit Boxes
$15.00
Safe Deposit Lost Key
$1.00 per bond
Savings Bond Reissuance (retitling, etc)
$3.00 per signature
Signature Guarantee
$1.00 per page
Statement Copies
$32.00
Stop Payment Fee
$2.00
Telephone Transfer Done by Individual
Not Offered
Traveler’s Cheques
No Charge, Non-customers not offered
Wire Transfers - Incoming
$50.00, Non-customers not offered
Wire Transfers - International
$25.00, Non-customers not offered
Wire Transfers - Outgoing
$2.00
Withdrawals from a Non-Chemical Bank ATM***
*Dormant Account Fee - This fee is assessed at Monarch Community Bank after 6 months of no activity on all checking and savings accounts. At Chemical Bank, this
fee is assessed after 12 months of inactivity on certain checking accounts that have less than $500 balance.
**Non-sufficient Funds Charges/Overdrafts - This fee at Monarch Community Bank is not assessed if the negative balance is less than $3. This fee is also capped at
5 overdrafts per day. At Chemical Bank, the fee is not assessed on negative balances of $5 or less and there is no cap on the number of fees.
***Chemical Bank will assess a $2 fee for each ATM withdrawal made at a non-Chemical Bank ATM. Chemical Bank does not reverse surcharges charged from
other financial institutions, if they are applicable.
38
ChemicalBankMI.com
235 E. Main Street | Midland, MI 48640-6511
T: 800.867.9757 | W: ChemicalBankMI.com/monarch
April 3, 2015
Welcome to
Chemical Bank.
Welcome to the Chemical Bank family! On Friday, May 8, 2015, your Monarch
Community Bank account(s) will convert to a similar Chemical Bank account.
Enclosed with this letter is all of the information you need to make this
transition smooth and simple.
In this package, you will find:
• Your personalized account listing, which will appear on the back of
this letter.
• A Welcome Booklet with descriptions of the type of account(s)
available to you at Chemical Bank.
• A Chemical Bank Account Disclosure booklet, which contains
important agreements and details related to your account that you
should read carefully and retain for your records.
• Our Privacy Policy outlining how Chemical Bank handles your
personal information.
If you are not familiar with Chemical Bank, we have been helping communities
across Michigan since 1917. Chemical Bank has grown over the years, but our
commitment to our customers and communities has remained our focus.
We are excited about this partnership and the opportunity to continue bringing
you the community banking experience you are accustomed to, characterized
by local decision making, individualized solutions and a commitment to
our communities.
Once again, we would like to welcome you to Chemical Bank. We look forward
to the opportunity to serve you in all your banking needs. Should you have
any questions or concerns, please do not hesitate to call our Customer Care
Center at 800.867.9757 or visit your nearest Monarch Community Bank or
Chemical Bank Branch.
Sincerely,
David B. Ramaker
Chairman, Chief Executive Officer and President
Chemical Bank
Important Dates and facts for your
transition to Chemical Bank.
Thursday, May 7th
eBill Pay unavailable beginning 12 PM
until 9 AM on Monday, May 11th.
Please note that Chemical Bank’s
cutoff times differ from Monarch
Community Bank's.
Friday, May 8th
Voice Banking and Mobile Banking
unavailable beginning 4 PM until 9 AM
on Monday, May 11th
Monday, May 11th
• Begin using your new Chemical Bank
ATM or Debit Card
• Sign into Chemical Bank's Online
Banking Systems after 9 AM
• Register for Chemical Bank’s Mobile
and Voice Banking after 9 AM
Helpful Online Banking and eBill
Pay tutorial videos are available at
ChemicalBankMI.com/monarch
Please review the enclosed Welcome
Booklet for additional, important
details about the conversion of your
accounts to Chemical Bank.
Branch Information
In some communities, including Marshall, both Monarch Community Bank and Chemical Bank have branch offices.
As part of the merger transaction, branch offices in those communities have been analyzed to determine how to best
serve the banking needs of the community most effectively following the merger. The decision has been made to close
and combine the Monarch Community Bank Marshall Plaza Office, located at 15975 W. Michigan Ave with the Chemical
Bank Marshall Main Office, located at 115 West Drive South. The last day the Marshall Plaza office will be open is
May 8, 2015. Please be assured, branch personnel impacted by this location closing will be transitioned to another
Chemical Bank location.
Additionally, the following Lending Offices will remain open. In conjunction with these offices listed below, you may also
visit any of our Chemical Bank locations for your lending needs.
Angola Lending Office
330 Intertech Parkway, Suites 256, 257
Angola, IN 46703
East Lansing Lending Office
3496 Lake Lansing Rd, Suite 120
East Lansing, MI 48823
Your Account Summary
Listed below are your transitioning accounts, per your Monarch Community Bank records as of Friday, May 8, 2015.
You will also see your new Chemical Bank account(s) listed, which will be effective when the transition occurs on Friday,
May 8, 2015. Everything you need to know about your new account(s), including highlights of changes, can be found
in the enclosed Welcome Booklet. Please refer to the Chemical Bank Account Disclosures Booklet for more detailed
information about your new accounts.