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Case Study / Insurance
Failover & Mobile Connectivity
Mutual Insurance Firm Uses Cradlepoint for Backup
and Disaster Deployments
SUMMARY
This mutual insurance firm is one of the nation’s largest with
around 18,000 agents in 350 claims offices across the United
States. For this company, personal engagement and a positive
customer experience are vital to ensuring customer retention
while keeping online competitors from cutting into their annual
revenue. With so much at stake, the corporation decided to
balance IT costs and benefits with out exposing risk to the
business by purchasing branch office solutions that create a
bridge to 4G wireless when existing primary connections fail.
They also needed mobile connectivity solutions when disasters
strike so their field agents can file claims in real-time. After
careful consideration, this firm chose Cradlepoint solutions to
provide business continuity to its branch office locations and
reliable mobile connectivity for field claims.
PRODUCT:
FAILOVER BRIDGE
COR SERIES
APPLICATION:
FAILOVER
PRIMARY CONNECT
MARKET:
INSURANCE
BRANCH OFFICE
Case Study / Insurance
BUSINESS NEEDS
As one of the largest insurance firms in the United
States, constant connectivity for all branch office
locations to process claims, maximize employee
productivity, and prevent revenue loss is a
requirement. Not being able to file claims, update
information, and serve their customer base, even
for a short period is not an option.
In addition to branch office business continuity,
agents needed to stay connected in the field
to effectively engage customers and offer
a superior level of customer service during
stressful times.
utilizes the COR family of products for mobile
field connections while relying on Cradlepoint’s
Enterprise Cloud Manager to centrally deploy,
group, and configure its network devices across
the country in real-time.
BENEFITS
EASE OF DEPLOYMENT
With the ease of cloud management and zerotouch configurations, deploying a failover solution
to reduce business risk was an easy decision.
“Our industry is so competitive we can’t
afford the risks associated with downtime
at a branch office. Providing our agents with
uninterrupted Internet connectivity, either in
the office or the field, is vital to our customer
engagement and retention,” said the firm’s CIO.
“FOR MOBILE OR BRANCH CONNECTIVITY,
THE CLOUD MANAGEMENT PLATFORM
IS THE BIGGEST BONUS. I.T. MANAGERS
AT OUR CENTRAL HEADQUARTERS CAN
MANAGE ALL OF OUR DEVICES ACROSS
THE COUNTRY REMOTELY, WHICH
REDUCES COSTS.”
FLEXIBILITY
One of the best features of Cradlepoint solutions
for this firm is the flexibility they offer. They
are able to connect through multiple carriers
in different parts of the country depending on
signal strength at each location. Cradlepoint also
offers flexible mounting locations with powerover-Ethernet for optimal performance in office
environments.
– CIO, MUTUAL INSURANCE FIRM
SOLUTION
After initially turning to Cradlepoint in the
aftermath of hurricane Katrina to provide mobile
connectivity for field agents, this firm rolled out
Cradlepoint solutions to all its branch offices as
a ‘drop-in’ bridge to wireless connectivity when
existing wired connections failed. Today, it also
Utilizing Enterprise Cloud Manager, Cradlepoint’s
cloud management and application platform,
allows this insurance firm the flexibility to
upgrade, deploy, and monitor all its devices from
its central headquarters – reducing the costs of
expensive truck rolls.
©2015 Cradlepoint. All Rights Reserved. | +1.855.813.3385 | cradlepoint.com
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Case Study / Insurance
“For mobile or branch connectivity, the cloud management platform is the biggest
bonus. IT managers at our central headquarters can manage all of our devices across
the country remotely. This reduces the total cost of ownership of our network,
along with the headaches and stress of our Branch Managers,” said the CIO.
SECURITY
VPN capability, and other cloud-enabled security features ensure their network stays
secure and protected for main office access and financial transactions. Being able to
segment routers to create alternate networks off the main network improves security
and data usage.
“With wireless data becoming more affordable and 4G LTE becoming the standard,
I’m excited to explore new network technologies for our 350 plus locations,” the
CIO stated.
GO TO CRADLEPOINT.COM TO LEARN MORE.
©2015 Cradlepoint. All Rights Reserved. | +1.855.813.3385 | cradlepoint.com
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