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BON JOVI FAQ’S SLANE 2013 Location and date questions • Q: Where and when is Slane Castle Concert site? • A: Slane is 40 miles north of Dublin. On show day the village is closed and a comprehensive traffic plan will be in operation. Access for car traffic will be via M1 and M3. N2 will be operational for Dublin Bus and Private Coaches only. Allow travel time from Dublin of approx 90 minutes using Public Transport & please expect delays. Fans should allow themselves plenty of travel time when getting to the concert. See our Getting there section below. A: Show Date: Saturday 15th June 2013. Doors open 3pm. Please note there is no queuing before this time. • Q: Can I leave the event and come back in again? • A: Please note there is no readmission to the event. • Any request to do so must be approved in advance via the promoter MCD Productions. Please email [email protected] for any such requests. • Q: Who can go? • A: The age restriction for this event is that under 16s must be accompanied by a parent / guardian over 25 who will sign for and take responsibility for the Minor for the duration of the event. An adult can take up to 2 minors with them to the event. • Parents / Guardians if security members have any doubt regarding your age you will be requested to prove to prove your age so please ensure to bring ID to the show as it is your responsibility to be able to prove it when requested. Ticket Questions • Q. I purchased a ticket online at www.ticketmaster.ie over 2 weeks ago and still haven't received it, who should I talk to? • A: Please contact Ticketmaster Customer Service directly on 0818 903 001 or if you are calling from Northern Ireland call 0844 277 9964 Monday to Saturday 9.30 to 6pm. • Q. Can I pay more to upgrade to a backstage ticket? • A: It is not possible to buy backstage tickets; backstage is a busy working area of the site and is not an appropriate are for non working people. • Q. Can I purchase a camping ticket? • A. Slane is a one day, non camping event. There is no official campsite operated by the Promoter in connection with this event. There may be unauthorized campsites in operation but MCD have no responsibility for or connection to these. 1
BON JOVI FAQ’S SLANE 2013 • Q: What type of tickets are available? • A: Tickets are available through Ticketmaster in person: from 100 Ticketmaster outlets nationwide By calling 24hr hotlines: Tel: ( ROI ) 0818 719 300 ( NI ) 0844 277 4455 Buy online: www.ticketmaster.ie  Gold Circle €96.00 incl booking fee  Tiered Seated €96.00 Incl booking fee  General admission pitch €79.50 incl booking fee For further details please take a look at the following link http://www.ticketmaster.ie/event/18004962E1EF70C3?artistid=944745&majorcatid=10001&m
inorcatid=1  VIP Packages A limited number of VIP packages are available via Slane Castle only for further information please take a look at the Slane Castle website http://www.slanecastle.ie/castle/castle_vip.php or alternatively call the Castle’s office on 00353 (0)41 982 0643. • Q: Can I purchase a Family ticket? • A: The Promoter recommends that this event is not appropriate as a Family event and as such Family tickets are not available. Getting there • Q: I'm travelling from the UK -­‐ can you tell me best way of getting to Slane? • A: The best airport to fly into is Dublin Airport. If arriving at Dublin or Dun Laoghaire ferry ports, take the M1 north out of Dublin and exit at the Slane exit and follow signs for designated car parking. Alternatively use Dublin Bus or Bus Eireann shuttles from Dublin. • Q: I'm trying to find out how I can get to the event? AN GARDA SÍOCHÁNA WILL HAVE A TRAFFIC MANAGEMENT PLAN IN OPERATION. FOR FULL
DETAILS PLEASE CHECK WWW.GARDA.IE
APPROACH ROUTES TO SLANE:
Plan your approach to SLANE based on the following:
As traffic and parking delays are inevitable you are strongly advised to use public transport or car pool.
It is strongly recommended that you leave plenty of time if driving to and from the venue.
Plan your route in advance and check the AA Roadwatch website for reports on traffic, road works,
delays etc. on your route. For latest live show day traffic updates telephone AARoadwatch 1550131811
(AA Road watch premium rates apply) or tune into RTÉ2fm.
Please consult signs on the approach roads to the venue for directions on the best routes to take.
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BON JOVI FAQ’S SLANE 2013 From Dublin and the South take M50 to the M1 and exit at Slane exit. Follow signs for concert.
From Drogheda take N51 to Slane & follow signs for concert.
From Northern Ireland and Ulster Counties take M1 and exit at Dunleer / Collon exit. Follow signs
for concert.
From Navan & the West take N51 to Slane. Follow signs for concert.
Special Needs Parking
People with impaired mobility should only approach from Navan via the N51 in order to access
designated car parks beside concert site. For details please see www.mcd.ie Please note you
must have contact MCD directly in advance to apply for a special needs car parking pass to
access this carpark.
Private coaches
Should not use N51 from Drogheda to Slane Village, there is no coach parking on this road. Walk
from concert site to Private coach points may take time.
Car Parking:
Please use car parks provided. As per all previous Slane concerts local independently operated
car parks will open from 12.00 noon and a parking charge will apply. Please allow for a 20 - 30
minute walk to concert site.
PLEASE USE PUBLIC TRANSPORT
As traffic and parking delays are inevitable you are strongly advised to use public transport or car
pool.
It is strongly recommended that you leave plenty of time if driving to and from the venue.
Please make use of special transportation arrangements:
Dublin Bus & Dublin coaches
Will have a designated drop off and collection point on the N2 at Slane Bridge. Return journeys by
Dublin Bus and Dublin coaches will only be available from this collection point.
Dublin Buses depart between 12.00 -16.00 hrs every 30 minutes, from Parnell Square West outside
the Rotunda, Dublin returning from Slane straight after the concert. Tickets priced €20 when
purchased in advance from Ticketmaster outlets or online: www.ticketmaster.ie.
Tel. Dublin Bus (01) 8734222 for information. Tickets priced at €25 when purchased on the day of
the concert.
• Marathon Coach Service from Dublin to Slane: Departure from Dublin at Custom House Quay. Pick
up at 12.00; 13.00; 14.00; 15.00; 16.00; 17.00 hrs. Return from Slane directly after the concert to
Custom House Quay. Tickets priced €20 when purchased in advance in advance online:
www.bushiredublin.net. Tel Marathon Coaches on (01) 4790344 for information. Tickets priced at
€25 when purchased on the day of the concert.
•
Ulster bus run services from Belfast and many of the other major towns in Northern Ireland. •
If you are travelling from other areas, please check www.buseireann.ie www.irishrail.ie or with your nearest ticket outlet for details of local bus operators. Avoid leaving Dublin before 12 noon as queuing will not be permitted prior to gates opening at 3 pm. •
For latest live show day traffic updates telephone AA Roadwatch 1550 131 811 (AA Roadwatch
premium rates apply) or tune in to RTÉ 2fm. Nationwide privately operated transport: For
information on private local bus transport to and from event please contact your nearest
Ticketmaster agent for details.
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BON JOVI FAQ’S SLANE 2013 • Q: Can I purchase a car parking ticket? • A: There is no pre-­‐booking facility available for car parks at Slane which are operated by local farmers. Designated car parks will be sign posted and Gardaí will direct you to these. There maybe unauthorized car parks in operation but MCD have no responsibility for or connection to these. Access to car parks are Via M1 and M3 and from N2 north only. There are no car park facilities from N2 south. Access Questions • Q: What is the earliest I can arrive to the event? • A: Gates will open at 3 pm on show day. No queuing will be permitted prior to this so you should time your arrival accordingly. • Q: Can I bring Garden Furniture or seats with me? • A: Unfortunately not. Neither garden furniture nor umbrellas will be permitted for Health and Safety reasons. • Q: Will there be Disabled Facilites? • A. Yes. We want everyone to be able to enjoy our events, participate, feel safe, as well as being part of the crowd. The following section aims to help you make an informed decision about attending. All disabled customers are welcomed at MCD shows, but note that this event takes place on a sloping greenfield site. Parts of this site may have undulating sections of terrain, meaning that sometimes access is not that easy. Stewards however, will be at hand to assist. Wheelchair users facilities There will be a purpose built raised wheelchair platform on the side of the hill beneath the castle. Platform access ramps will have a gradient to lend itself to improved ease of access. All platforms have loose seating for carers. Pease bear in mind that priority in this area is given to wheelchair users and should the area become extremely busy carers may be required to move back to make room for additional wheelchairs. In the summer months, our outdoor show platforms are not covered. Please Note that space in this area is limited and we operate a strict 1+ 1 policy for access to this area. Please contact us well in advance to allow us to plan for your arrival. 4
BON JOVI FAQ’S SLANE 2013 There maybe use of laser and strobe lights at the event. Those persons affected by lighting should ensure they have sufficient time to leave the viewing platform/crowd before effects begin. Please bear in mind the audience may be very large and movement through the crowd slow. Please note wheelchair users maybe requested to wait on the platform at the end of the show till the main crowd has left the site. This is for everyone’s health, safety and security. Additional special needs facilities Unlike other Slane events there will be seated tiers for Bon Jovi on the 15th June 2013. Pre designated special needs tiered seats in Block B are available to purchase for people that have mobility or standing problems . Please call Ticketmaster special needs Hotline directly on 0818 903 001 (Republic of Ireland), +353 1 648 6060 (International) and the Ticketmaster representatives will be happy to assist you in booking your tickets. We can issue you a pass to the disabled car park for wheelchair/special needs ticket holders. The special needs car parking is the closet car park to the site – though please bear in mind that everywhere at Slane is a long walk! Please note special needs car passes will not be issued until approx 2 weeks prior to the event. Ticketmaster will advise us of contact details for all wheelchair /special needs ticket holders and these will automatically be offered an option of availing of special needs parking. Please be advised that there will be a delay in exiting the car park after the show as An Garda Siochana give priority to pedestrians on the roads around the venue for a period after the show. If you have not purchased a special needs/wheelchair ticket but still feel you might be entitled to special needs parking, please email [email protected] with relevant official documentation supporting you request and a member of staff will contact you accordingly. • Q: Will there be toilet facilities for wheelchair /special needs users? • A: Yes, where possible, a disabled toilet should be located nearby the wheelchair platform and the special needs seated area and its use restricted to disabled patrons please note this will be strictly regulated. Q: I have a Gold or Diamond circle concert ticket where can I park? •
•
A: Please note the VIP car park is only available to guests of Slane Castle and is NOT a parking option for Gold and Diamond circle ticket holders. We strongly advise if you are collecting upgrade/ Diamond circle tickets to use shuttle transport buses from Navan or drop off & parking facilities from the Navan Road. 5
BON JOVI FAQ’S SLANE 2013 •
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Additionally please check out www.mcd.ie for additional traffic information and options. Food & Drink Questions • Q: How much beer can I bring in with me? • A: No alcohol is permitted onto the event site and searches will be in place at the entrances. MCD are committed to responsible alcohol policies and work with www.drinkaware.ie in relation to this. Please note: We also have a 4 drink per person limit on all onsite bars. ID will be checked rigorously on event day. • Q: Will there be food available to purchase at the event? • A: Yes. There will be an array of onsite concessions selling food and beverages. • Q: I am Coeliac, gluten intolerant , will there be food suitable to cater for my needs? • A: Yes there will be a limited selection of foods available to cater for such dietary requirements. Medical Facilities Please note there are medical and welfare facilities on site, which are open to all customers • Q: I am diabetic and need someone to go to take/to store my insulin • A: Please notify security at the gates in advance of being searched that you are carrying such items. Please bring official supporting medical documentation to avoid any issues on the day. Please approach the medical tent at the event and a member of medical staff will be happy to assist you accordingly in relation to your requirements. Music Questions • Q: Who is on the lineup? • A: Bon Jovi with support from The Coronas, Bressie and Ham Sandwich • Q: Are there more acts to be announced? • A: Additional support acts may be announced during the run up so continue to check the MCD website www.mcd.ie for updates between now and the event • Q: Will the full running times be made available before the event? • A: Yes. They will be posted on the website and mailed to subscribers in the week preceding the event. 6
BON JOVI FAQ’S SLANE 2013 • Q: How can I stay updated on artist additions to the event in the run up? • You could subscribe to www.mcd.ie updates for all updates on Bon Jovi Slane 2013 or via Facebook at https://www.facebook.com/mcd.productions • Q: Is it too late to enquire about my band performing at Slane? • A: I'm afraid so, yes. Trader Questions • Q: How can I find out information about having a stall at the event? • A: Please contact us at [email protected] Prohibited Items Do not • Bring Alcohol or food • Bring garden furniture, deckchairs, fold up chairs or shooting sticks. • Bring glass bottles only small plastic bottles will be permitted and bottles caps will be removed • Do not buy tickets from unofficial sources. • Do not bring umbrellas, flag poles or glass into the grounds. These will be confiscated at the ticket barriers. • Do not rush the exits after the concert. • Do not bring cameras or recording equipment into the grounds. • Do not crowd surf or mosh as you will be removed from the venue without a refund. 7