#77
April 2015
Quarterly Publication of San Diego Regional Center (Wanda Bardwell, Editor; Myriam Rodriguez-Gonzalez,
SDRC is committed to
providing excellent
Customer Service
The goal of SDRC is to empower
clients and their families to achieve
their full potential in the community
with the support of community
partners. An essential piece in reaching
this goal is providing exceptional
customer service to our external
customers (clients, families,
community partners, etc.) and our
Internal customers (staff). Customer
service is the prompt, competent, and
courteous delivery of service via the
phone, mail, email, or face-to-face to
our customers and is based on the
realization that our customers
matter.
To exemplify SDRC’s commitment to
providing high quality customer
service, we have initiated the Customer
Service Task Force charged with setting
customer service guidelines and
standards, and training for staff.
Before we can improve our customer
service, we need to establish baselines
for the quality of customer service we
are currently providing to our
customers. We need to find out what
it’s like for customers to interact with
SDRC. The best way to gather this
information is through interviews or
surveys with clients, families, and
community partners. Please be on the
outlook for additional information
regarding Customer Service in the
upcoming months.
New DV D’s added to the
Community Services V ideo
Library
HOW TO LIVE WITH DIABETES– 65 min: 2008
Being diagnosed with diabetes will cause dramatic lifestyle changes. Learn how to
adapt to diabetes with medical and lifestyle advice from some of the top experts in
the field. This series of films will prove to be invaluable to anyone looking to
manage their diabetes and live a regular life. If you don’t personally suffer from
diabetes but have friends or family who do, you’ll find out how you can do your
part to keep them happy and healthy.
(Approved for CE credit for residential care providers.)
IF YOU HAVE ..DIABETES -180 min (2-DVD SET): 2006
Understanding diabetes; diabetes complications and how to avoid them; effective
management of your diabetes; pre-diabetes; risk factors for diabetes; symptoms of
diabetes; diagnosing diabetes; dealing with the psychological aspects of diabetes;
self-monitoring blood sugar; hypoglycemia (low blood sugar); hyperglycemia
(high blood sugar); self-monitoring blood pressure; cholesterol and diabetes;
obesity and diabetes; smoking and diabetes; how to best prepare for your doctor’s
visit; providing support for a loved one; the future of diabetes.
*****
Check out media by calling the Community Services Department at
858-576-2966. There is a one-week checkout period. The Audio/Video Library
Catalog is updated as new media is added. The video catalog is on the web:
www.sdrc.org/resources-support/dvd-library
SDRC has received a directive regarding the Uniform
Holiday and 4690.6 (Half-Day Billing for Day Services)
On February 13, 2015, a federal court issued a ruling that the
Uniform Holiday Schedule and Half-Day Billing requirements could
not be enforced until the state obtains CMS approval for the
requirements. Therefore, if any of the affected service
providers provided services to any consumers on February 16, 2015,
one of the previously specified Uniform Holidays, the regional
center is authorized to fund for that date. The Department of
Developmental Services has posted a letter on its home page in
place of the previous calendar:
www.dds.ca.gov/UniformHoliday/Index.cfm
Miguel Larios and Paul Mansell
Page 2
As vendors, you are considered experts in providing supports and services to people with developmental
disabilities. Did you know that 44% of persons with Intellectual and Developmental Disabilities have a
co-occurring mental health disorder? This is a national statistic from the National Core Indicators
Organization that looks at several indicators for quality of life and supports to persons with developmental
disabilities. The numbers of people you and I work for at the San Diego Regional Center has steadily
increased and continues to do so. Did you know that an increasing number of people we support in our
field may also have a co-occurring substance use disorder? Another area of need is that some of the people we work for,
may get arrested-for many reasons. Some, because they are vulnerable to outside influences, become victimized and in the
process, break the law. Some, as part of their disability, may have poor impulse control and something in their world this
triggers a response like assault, substance use, refusing mental health treatment etc. Those responses often times, may result
in arrest. For several years now, the SDRC has been actively involved in partnering with our criminal justice system, our
mental health and alcohol and drug partners in our two counties. Last year, San Diego county along with many counties in
our state, combined their mental health and drug and alcohol services into one area called Behavioral Health Services. The
number of people we work for that may have one or all of the above challenges is growing. As one response to this need,
the SDRC has several specialized forensic liaisons who also have expertise in the field of mental health. As the number of
clients we serve continues to grow, we recognize the need for comprehensive expertise and specialized services at the
SDRC. We also recognize that many services are already available from our county systems and our clients may just need
some help ‘navigating’ that system to receive the right kind of support. As the new Forensic Behavioral Health Services
Manager, it’s my job to oversee these efforts and to work with our partners in all systems to help clients in this emerging
specialty population succeed. I work with our Forensic Liaisons and provide ongoing training, education and liaising to our
partners in other systems. I work in Community Services to help identify specialty resources we may need to adequately
support these individuals with complex needs. I am proud to say that the SDRC continues to take a leading role on a state
level as well, working with other Regional Centers, other state partners, to identify the best practices for persons with a dual
or triple diagnosis (IDD-MI-SUDs).The SDRC also has input on a National level by serving on the board of directors of
NADD (National Association of Dual Diagnosis) and co-chairing their National conferences the past two years. Stay tuned
for more information about this specialized area of service. Working together, all of us can continue to make a difference in
the lives of people we support.
Peggie Webb, M.A. /Forensic Behavioral Health Services
ILS Training
A. ILS Vendor Training:
“Empowering Clients”
Presenters: Mark Gates, MSW PM, SDRC
Miguel Larios, M.Ed Evaluation Specialist, SDRC
Date:
Friday, May 15, 2015
Time:
9:30am—11:30am
Place: SDRC, Suite 100-101
4355 Ruffin Rd. San Diego, CA 92123
B. ILS Vendor Training:
“How to Develop and Implement the ISP”
Presenters: Isela Gamez, BA Psy SC, SDRC
Miguel Larios, M.Ed Evaluation Specialist, SDRC
Date:
Friday, May 15, 2015
Time:
2:00pm—4:00pm
Place: SDRC, Suite 100-101
4355 Ruffin Rd. San Diego, CA 92123
————————————————————————————————–————————————————
MAKE CHECKS PAYABLE TO SDICDSI AND RETURN THIS PORTION TO:
Miguel Larios, COMMUNITY SERVICES, SDRC, 4355 RUFFIN ROAD, SUITE 104, SAN DIEGO CA 92123
Name of Facility: _________________________________________
Phone #:
_________________________________________
Please list staff names who will attend:
□ $5 A. 05/15/15 ILS 9:30am-11:30am training (ILS Services)
□ $5 B. 05/15/15/ ILS 2pm-4pm training (ILS ISP)
If you have any questions please call Miguel Larios at 858-576-2878
***Scholarships available ***
Page 3
Training
The Residential Living-Small Committee is sponsoring training sessions.
Remember to keep written documentation of all training hours (workshops,
videos, DVD’s, etc.) on file. The target audience is residential administrators and
staff; however, others may attend as space allows. All of these classes are
approved by Community Care Licensing for credit towards administrator
recertification.
2nd Annual
Film Festival
Date: Friday, May 8, 2015
Time: 9:30am—11:30am
Place: SDRC Board Room
4355 Ruffin Rd., 100-101
San Diego, CA 92123
Fee:
Dining with Dignity
Presenter:
Rebecca Marlow
Southern Integrated Project
Date:
Time:
Place:
Thursday, June 11, 2015
9:30am— 12:30pm
SDRC Board Room
4355 Ruffin Rd., 100-101
San Diego, CA 92123
Fee:
$5 per person
$5 per person
Come and watch educational videos
from the SDRC Video/DVD Library.
When registering, please indicate
general topics or specific videos you
would like to view.
Disaster
Preparedness
This training will address choking
prevention, choking intervention, food
textures, foods to avoid and swallowing
deficits. This is highly recommended for
administrators of homes where clients
are at risk of choking.
Presenter:
Rebecca Barlow, M.P.A.
Integrated Project
Date: Friday, June 12, 2015
Time: 9:30am—11:30am
Place: SDRC Board Room
4355 Ruffin Rd., 100-101
San Diego, CA 92123
Fee:
$5 per person
Learn about:
 Disaster specific to your county
 Components of a disaster plan
 Going beyond fire drills
————————————————————————————————–——————————————————
MAKE CHECKS PAYABLE TO SDICDSI AND RETURN THIS PORTION TO:
WANDA BARDWELL, COMMUNITY SERVICES, SDRC, 4355 RUFFIN ROAD, SUITE 104, SAN DIEGO CA 92123
Name of Facility:
_________________________
Phone #:
________________________
Please list staff names who will attend:
□ $5
□ $5
□ $5
2nd Annual Film Festival, 5/8/2015
Dining with Dignity, 6/11/2015
Disaster Preparedness, 6/12/2015
San Diego Regional Center
San Diego-Imperial Counties Developmental Services, Inc.
4355 Ruffin Road, San Diego CA 92123
858-576-2996  www.sdrc.org
NON-PROFIT ORG
U.S. POSTAGE PAID
San Diego, CA
Permit No. 270
The “Buy-it-Once” Model
In the community based service system for individuals with developmental
disabilities that has existed in California for more than 45 years, licensed
residential services have been provided in homes that are owned or leased by the individual service
provider. Under this system, when the service provider decides to retire or no longer wants to provide
services, the individuals living in the home have to move, and the home is lost for all future regional
center clients housing. In the “Buy-it-Once” Model, the Department of Developmental Services
provides funds for a non-profit ownership entity (NPO) to purchase and renovate a property that will
be deed restricted (in perpetuity) for the use of regional center clients. In the “Buy-it-Once” Model,
when the service provider decides to retire or no longer provide services, the regional center can
contract with a new service provider, and the individuals living in the home do not have to move.
The NPO manages and maintains the home as a physical, financial, and community asset held in trust
for the State, for the Regional Center, and most-importantly, for current and future residents with
developmental disabilities. The first residential home in the San Diego Regional Center
catchment area that was developed under the “Buy-it-Once” Model opened in February of 2015.