#77 April 2015 Quarterly Publication of San Diego Regional Center (Wanda Bardwell, Editor; Myriam Rodriguez-Gonzalez, SDRC is committed to providing excellent Customer Service The goal of SDRC is to empower clients and their families to achieve their full potential in the community with the support of community partners. An essential piece in reaching this goal is providing exceptional customer service to our external customers (clients, families, community partners, etc.) and our Internal customers (staff). Customer service is the prompt, competent, and courteous delivery of service via the phone, mail, email, or face-to-face to our customers and is based on the realization that our customers matter. To exemplify SDRC’s commitment to providing high quality customer service, we have initiated the Customer Service Task Force charged with setting customer service guidelines and standards, and training for staff. Before we can improve our customer service, we need to establish baselines for the quality of customer service we are currently providing to our customers. We need to find out what it’s like for customers to interact with SDRC. The best way to gather this information is through interviews or surveys with clients, families, and community partners. Please be on the outlook for additional information regarding Customer Service in the upcoming months. New DV D’s added to the Community Services V ideo Library HOW TO LIVE WITH DIABETES– 65 min: 2008 Being diagnosed with diabetes will cause dramatic lifestyle changes. Learn how to adapt to diabetes with medical and lifestyle advice from some of the top experts in the field. This series of films will prove to be invaluable to anyone looking to manage their diabetes and live a regular life. If you don’t personally suffer from diabetes but have friends or family who do, you’ll find out how you can do your part to keep them happy and healthy. (Approved for CE credit for residential care providers.) IF YOU HAVE ..DIABETES -180 min (2-DVD SET): 2006 Understanding diabetes; diabetes complications and how to avoid them; effective management of your diabetes; pre-diabetes; risk factors for diabetes; symptoms of diabetes; diagnosing diabetes; dealing with the psychological aspects of diabetes; self-monitoring blood sugar; hypoglycemia (low blood sugar); hyperglycemia (high blood sugar); self-monitoring blood pressure; cholesterol and diabetes; obesity and diabetes; smoking and diabetes; how to best prepare for your doctor’s visit; providing support for a loved one; the future of diabetes. ***** Check out media by calling the Community Services Department at 858-576-2966. There is a one-week checkout period. The Audio/Video Library Catalog is updated as new media is added. The video catalog is on the web: www.sdrc.org/resources-support/dvd-library SDRC has received a directive regarding the Uniform Holiday and 4690.6 (Half-Day Billing for Day Services) On February 13, 2015, a federal court issued a ruling that the Uniform Holiday Schedule and Half-Day Billing requirements could not be enforced until the state obtains CMS approval for the requirements. Therefore, if any of the affected service providers provided services to any consumers on February 16, 2015, one of the previously specified Uniform Holidays, the regional center is authorized to fund for that date. The Department of Developmental Services has posted a letter on its home page in place of the previous calendar: www.dds.ca.gov/UniformHoliday/Index.cfm Miguel Larios and Paul Mansell Page 2 As vendors, you are considered experts in providing supports and services to people with developmental disabilities. Did you know that 44% of persons with Intellectual and Developmental Disabilities have a co-occurring mental health disorder? This is a national statistic from the National Core Indicators Organization that looks at several indicators for quality of life and supports to persons with developmental disabilities. The numbers of people you and I work for at the San Diego Regional Center has steadily increased and continues to do so. Did you know that an increasing number of people we support in our field may also have a co-occurring substance use disorder? Another area of need is that some of the people we work for, may get arrested-for many reasons. Some, because they are vulnerable to outside influences, become victimized and in the process, break the law. Some, as part of their disability, may have poor impulse control and something in their world this triggers a response like assault, substance use, refusing mental health treatment etc. Those responses often times, may result in arrest. For several years now, the SDRC has been actively involved in partnering with our criminal justice system, our mental health and alcohol and drug partners in our two counties. Last year, San Diego county along with many counties in our state, combined their mental health and drug and alcohol services into one area called Behavioral Health Services. The number of people we work for that may have one or all of the above challenges is growing. As one response to this need, the SDRC has several specialized forensic liaisons who also have expertise in the field of mental health. As the number of clients we serve continues to grow, we recognize the need for comprehensive expertise and specialized services at the SDRC. We also recognize that many services are already available from our county systems and our clients may just need some help ‘navigating’ that system to receive the right kind of support. As the new Forensic Behavioral Health Services Manager, it’s my job to oversee these efforts and to work with our partners in all systems to help clients in this emerging specialty population succeed. I work with our Forensic Liaisons and provide ongoing training, education and liaising to our partners in other systems. I work in Community Services to help identify specialty resources we may need to adequately support these individuals with complex needs. I am proud to say that the SDRC continues to take a leading role on a state level as well, working with other Regional Centers, other state partners, to identify the best practices for persons with a dual or triple diagnosis (IDD-MI-SUDs).The SDRC also has input on a National level by serving on the board of directors of NADD (National Association of Dual Diagnosis) and co-chairing their National conferences the past two years. Stay tuned for more information about this specialized area of service. Working together, all of us can continue to make a difference in the lives of people we support. Peggie Webb, M.A. /Forensic Behavioral Health Services ILS Training A. ILS Vendor Training: “Empowering Clients” Presenters: Mark Gates, MSW PM, SDRC Miguel Larios, M.Ed Evaluation Specialist, SDRC Date: Friday, May 15, 2015 Time: 9:30am—11:30am Place: SDRC, Suite 100-101 4355 Ruffin Rd. San Diego, CA 92123 B. ILS Vendor Training: “How to Develop and Implement the ISP” Presenters: Isela Gamez, BA Psy SC, SDRC Miguel Larios, M.Ed Evaluation Specialist, SDRC Date: Friday, May 15, 2015 Time: 2:00pm—4:00pm Place: SDRC, Suite 100-101 4355 Ruffin Rd. San Diego, CA 92123 ————————————————————————————————–———————————————— MAKE CHECKS PAYABLE TO SDICDSI AND RETURN THIS PORTION TO: Miguel Larios, COMMUNITY SERVICES, SDRC, 4355 RUFFIN ROAD, SUITE 104, SAN DIEGO CA 92123 Name of Facility: _________________________________________ Phone #: _________________________________________ Please list staff names who will attend: □ $5 A. 05/15/15 ILS 9:30am-11:30am training (ILS Services) □ $5 B. 05/15/15/ ILS 2pm-4pm training (ILS ISP) If you have any questions please call Miguel Larios at 858-576-2878 ***Scholarships available *** Page 3 Training The Residential Living-Small Committee is sponsoring training sessions. Remember to keep written documentation of all training hours (workshops, videos, DVD’s, etc.) on file. The target audience is residential administrators and staff; however, others may attend as space allows. All of these classes are approved by Community Care Licensing for credit towards administrator recertification. 2nd Annual Film Festival Date: Friday, May 8, 2015 Time: 9:30am—11:30am Place: SDRC Board Room 4355 Ruffin Rd., 100-101 San Diego, CA 92123 Fee: Dining with Dignity Presenter: Rebecca Marlow Southern Integrated Project Date: Time: Place: Thursday, June 11, 2015 9:30am— 12:30pm SDRC Board Room 4355 Ruffin Rd., 100-101 San Diego, CA 92123 Fee: $5 per person $5 per person Come and watch educational videos from the SDRC Video/DVD Library. When registering, please indicate general topics or specific videos you would like to view. Disaster Preparedness This training will address choking prevention, choking intervention, food textures, foods to avoid and swallowing deficits. This is highly recommended for administrators of homes where clients are at risk of choking. Presenter: Rebecca Barlow, M.P.A. Integrated Project Date: Friday, June 12, 2015 Time: 9:30am—11:30am Place: SDRC Board Room 4355 Ruffin Rd., 100-101 San Diego, CA 92123 Fee: $5 per person Learn about: Disaster specific to your county Components of a disaster plan Going beyond fire drills ————————————————————————————————–—————————————————— MAKE CHECKS PAYABLE TO SDICDSI AND RETURN THIS PORTION TO: WANDA BARDWELL, COMMUNITY SERVICES, SDRC, 4355 RUFFIN ROAD, SUITE 104, SAN DIEGO CA 92123 Name of Facility: _________________________ Phone #: ________________________ Please list staff names who will attend: □ $5 □ $5 □ $5 2nd Annual Film Festival, 5/8/2015 Dining with Dignity, 6/11/2015 Disaster Preparedness, 6/12/2015 San Diego Regional Center San Diego-Imperial Counties Developmental Services, Inc. 4355 Ruffin Road, San Diego CA 92123 858-576-2996 www.sdrc.org NON-PROFIT ORG U.S. POSTAGE PAID San Diego, CA Permit No. 270 The “Buy-it-Once” Model In the community based service system for individuals with developmental disabilities that has existed in California for more than 45 years, licensed residential services have been provided in homes that are owned or leased by the individual service provider. Under this system, when the service provider decides to retire or no longer wants to provide services, the individuals living in the home have to move, and the home is lost for all future regional center clients housing. In the “Buy-it-Once” Model, the Department of Developmental Services provides funds for a non-profit ownership entity (NPO) to purchase and renovate a property that will be deed restricted (in perpetuity) for the use of regional center clients. In the “Buy-it-Once” Model, when the service provider decides to retire or no longer provide services, the regional center can contract with a new service provider, and the individuals living in the home do not have to move. The NPO manages and maintains the home as a physical, financial, and community asset held in trust for the State, for the Regional Center, and most-importantly, for current and future residents with developmental disabilities. The first residential home in the San Diego Regional Center catchment area that was developed under the “Buy-it-Once” Model opened in February of 2015.
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