Work is for people that don’t know how to golf!
Official Journal of the Master Plumbers & Gasfitters Association of WA Maximise marketing during the economic downturn Perth ranked 21 in world’s best cities It’s a GOLF eat GOLF world - MPGA Autumn Golf Day a huge success! Stress less and work best - your top ten tips on how to combat stress in the workplace Volume 53 - Issue No. 2 - May 2009 Work is for people that don’t know how to golf! We have all the insurance solutions for plumbers & gasfitters TRADESPLUS Call EBM now for an obliga obligation-free quote. 1300 INSURE (1300 467 873) Western Australian Offices Perth, Bunbury, Geraldton Kalgoorlie, Margaret River National Offices Sydney, Melbourne Brisbane, Gold Coast www.ebminsurance.com.au [email protected] INSURANCE BR OKERS Contents In this issue... ON OUR COVER: Paul ul Brown of Fred Green Plumbers tees off at the MPGA A Autumn G Golf lf Day. D For F more details, d il see page 10. 10 2009 Executive Committee Foreword Presidents Note .......................................................................................................... 2 In the Pipeline (by Murray Thomas) ...................................................................... 3 Membership Kim Byrne Bill Busby President Vice President Association News ...................................................................................................... 5 In Profile ...................................................................................................................... 6 Life Membership ....................................................................................................... 7 Events What’s on at the MPGA ........................................................................................... 9 Autumn Golf Day .................................................................................................... 10 Steve Jones Shane Calegari Immediate Past President Committee Member 2009 Waterwise Expos .......................................................................................... 11 Awards for Excellence ........................................................................................... 12 Galvin’s Guide Launch ........................................................................................... 13 Industry Features Water Corporation (by John Brennan) ................................................................ 14 Paul O’Leary Edward Fyfe Committee Member Committee Member Plumbers Licensing Board (by Phil Payne) ........................................................ 15 Energy Safety (by Kevin Hooper) .......................................................................... 16 The New Business Tax Break ............................................................................... 17 Perth Ranked 21 in World’s Best Cities .............................................................18 Caroma Dorf Opens New Design & Selection Centre .................................. 19 Maximise Marketing During the Economic Downturn ................................ 21 Taking Care of Yourself ......................................................................................... 22 Bob Goodchild Tim Swift Stress Less ... Work Best ........................................................................................ 23 Committee Member Committee Member Plumbing Industry Guide to Safety ................................................................... 24 Out With the Old, in with the NEW and YOUNG ............................................ 25 It’s not big to make others feel small .........................................................26-27 MPA Skills The Apprentice Chronicles (by Sheena Finlay) ................................................ 28 Paul Manifis Chris Litas Committee Member Committee Member Training Tales (by Mike Wren) ............................................................................... 29 Construction & Plumbing is the Official Journal of the Master Plumbers & Gasfitters Association of WA. It is produced five times per year and published by Maaxx Marketing. Matt Johnson Geoff Kelly Tony Steadall Committee Member Committee Member Committee Member All content © 2009 Master Plumbers & Gasfitters Association of WA unless otherwise stated. Publisher: Master Plumbers & Gasfitters Association of Western Australia • Editor: Ashlee Phur (for all advertising and editorial enquiries) • Submissions can be made by telephone: (08) 9471 6661, email: [email protected], via facsimile: (08) 9471 6663 or via post: PO Box 126 MAYLANDS WA 6931 • Design, Printing & Distribution by: Maaxx Marketing (08) 9467 0161. President’s Note Every recession ends with a BOOM! With most developed countries in the midst of recession, it has certainly been a wake up call to many businesses of just how quickly the market can change. Kim Byrne President MPGA GOLD SPONSORS Not long ago, the commodities boom meant MPGA Members were struggling to recruit quality staff, with many tradespeople choosing to temporarily relocate to the North West. Although the mining boom is now over and we face challenging times ahead, Human Resource management is now more important than ever. Maintaining a continuing supply of new plumbers in Western Australia is imperative to safeguard the future of our Industry and we need to support our training arm, MPA Skills, to do so. 2009’s first group of pre-apprentices have recently completed their training and MPA Skills are looking for host employers to place these candidates. MPGA Members receive a 2% rebate, so it is certainly worthwhile considering hiring an MPA Skills Apprentice. MPA Skills provides an excellent service to members and takes care of the administrative stress that can sometimes accompany employing Apprentices. “MPGA Members receive a 2% rebate, so it is certainly worthwhile considering hiring an MPA Skills Apprentice.” TRUST THE PLUS! 2 Gas Industry Forums were recently conducted by the MPGA in Perth, Bunbury and Albany and have been a great success in formulating a response to Energy Safety’s proposed Amendment to Infringement Penalties. The general consensus amongst Members is that where illegal work is being carried out by non-gasfitters, the maximum penalty should apply. Construction & Plumbing Journal - May 2009 However, the majority view is that excessive penalties for minor and often administrative type breaches for licensed Gasfitters are unacceptable. Murray Thomas (MPGA CEO) has had a meeting with representatives from Energy Safety, who are now prepared to work with the MPGA to develop new and appropriate levels of penalties. The Autumn Golf Day held at the Vines Resort and Country Club at the end of April was a resounding success and a great day was had by all. The weather was great, the course was in top-class condition, on-course refreshments were plentiful and the dinner and presentation evening finished the day off perfectly. Congratulations to Ashlee, Shantal and Phil for a well-organised event and many thanks to the Sponsors and Members for their valued support. We now look forward to the Spring Golf Day to be held at Joondalup Resort in October. The Master Plumbers and Gasfitters Association of WA are always looking to attract new Members. We are committed to promoting the Industry, to lobbying Government on Industry matters and to source and provide relevant information for our Members. If you are interested in finding out more about the MPGA and the benefits, discounts and services it provides, please contact Phil Gregson, our Business Development Manager on 9471 6666. In the Pipeline The changing workplace As an employer, the I.R landscape is changing. The question is, do you know the impact these changes will have on you and your business? If your answer is yes, you are doing better than the majority of business owners. The Executive Committee of the MPGA realises the importance of giving our members the right information and advocacy and therefore is about to employ an expert to assist all members. The Federal Government has released its new Industrial Relations Laws. For more info please visit www.workplaceauthority. gov.au or call the Workplace Infoline on 1300 363 264. The majority of our members are covered by this Award. As an employer, some of the questions you should be asking are: • Do I have my employees on the right workplace agreements? • Do I have agreements? • Should I have agreements? • How do I deal with the union should they enter my workplace? • What are the new unfair dismissal laws? • Where do I go to get the answers? (The MPGA of course!) The next question should be surrounding the Award. What does “Award Modernisation” mean? The Industrial Commission has recently announced a new Modernised Federal Award - Plumbing and Fire Sprinklers Award 2010 (MA000036). The Master Plumbers and Gasfitters Association of WA has been working closely with the National Plumbing Association Alliance members, in particular MPA NSW in responding to the Commissions proposed new Modernised Award. After numerous meetings with Industry Bodies, including both Unions and Employer Representatives in Melbourne and Sydney, the Commission has presented a new Award which will commence on 1 January 2010. To ensure our members are prepared and aware of the changes, we are conducting workshops around the state, in conjunction with the National Electrical and Communications Murray Thomas CEO Association (NECA) and the Master Painters Australia – WA Association. As an employer, attendance at these workshops is a must, as is being a member of a strong Industry Body to keep you aware and in front of the changing“Industrial Landscape”and other Industry matters. For further information surrounding these workshops or to RSVP, please contact Ashlee Phur, our Communications and Events Manager on 9471 6667 or via email at ashleep@ mpawa.asn.au. Watch this space and make an appointment to meet our new Industrial Relations expert, just to ensure you are on the right track. AMA First Aid It’s what you do next that counts... Learn First Aid The Australian Medical Association offers nationally recognised first aid courses. A normal day at work can turn into an emergency in seconds so it is important to have your staff trained in first aid. AMA First Aid training courses are up to date, practical and comprehensive programs designed for individuals in the community or tailored to meet the specific risks of your workplace. Construction & Plumbing Journal - May 2009 AMA courses include: • • • • AMA First Aid AMA First Aid Refresher AMA CPR and Defibrillation Group and Customised Workplace Training. For more information call the AMA now on 9273 3000 or log on to www.amatraining.com.au. Online registration available. 3 HF&,&. LZÉgZdeZc!hdndjÉgZ^cWjh^cZhh ;dghbVgieajbW^c\hdaji^dch!ndjXVcÉi\deVhindjgadXVaIgVYZa^c` EajbW^c\8ZcigZ#;gdbiVelVgZidh]dlZgh!WVi]hid]dilViZg hnhiZbh!IgVYZa^c`]Vhi]ZegdYjXigVc\Z!cZildg`VcYZmeZgi^hZ idhVi^h[ni]ZbdhiX]VaaZc\^c\d[Wj^aY^c\!gZcdkVi^c\VcY bV^ciZcVcXZgZfj^gZbZcih# <ehWYecfb[j[b_ije\JhWZ[b_da FbkcX_d]9[djh[i_dM7" l_i_jekhlZWh^iZ" ehYWbb&-%%EAJB7>C<$ lll#igVYZa^c`#Xdb#Vj Plumbing centres Membership - Association News Some gain, no pain I’ve spoken to quite a few people over the past few months regarding the Plumbing Industry and the Economic Climate. The question is the same, ‘how is it affecting your business?’ The answer is different for everyone depending on whether you are a sole trader, a corporation, an employer or a merchant. Overall, the Plumbing and Gasfitting Industry is still quite strong and healthy in that there seems to be enough work for most of us, but that may change. What steps have you in place to ensure your business will be ok? Perhaps you could consider the following? • • • • • • Establish or update your business website Reassess your advertising strategy – is it working, can you expand or cut back? What does your business stand for? Is this reflected in your advertising, presentation and branding? Does your staff display a work ethic and ethos that is consistent with your brand? Do you or your staff need additional training? Do you have short and long term plans for your business and is everyone who works with and for you aware of these goals? I’d like to welcome the following new members to the Association over the past few months; • • • • • • • • • • • Installrite Plumbing & Gas Anchor Plumbing K.B Renovations Leding Plumbing & Gas Marchmont Plumbing & Gas Services Damian Tabram Tap Doctor Rockingham Water Filters Australia J.I. Anderson Plumbing & Gas Australian Medical Association Coates Phil Gregson Business Development Manager The MPA Skills Group has a few pre-apprentices available for a work experience stint over the next few months, through until September. These are the top 15 youngsters who have excelled through an initial application intake of over 60. MPGA members have first preference for the term. For more information, please contact Derek Howarth on 0407 475 582 or Malcolm McBride on 04245 162 862. MPGA Staff Murray Thomas Phil Gregson Angelique Pistilli Ashlee Phur CEO Business Development Manager Accounts Manager Communications & Events Manager Kerry Thomas Petra Wouters Shantal Cormack Janet Van Hyum Margaret Howie Membership Services Database & Website Coordinator Junior Administrator Flimsy Administrator Flimsy Administrator Construction & Plumbing Journal - May 2009 5 Membership - In Profile In Profile Charles Barnard Mania National TRUST THE PLUS! Charles Barnard and his team at Mania National are expanding their business, while many companies across the whole business community are reducing their outputs or downsizing. Why? Charles sees the current environment as an opportunity to grow, and grow big! Mania National aims to increase their annual turnover by five times in the next three years and they are confident that they have the plans and resources to do it. Part of the strategy will be the establishment of a national corporation to service the Industry in every state of Australia, at a variety of different levels. The team at Mania National is passionate about plumbing and providing plumbers with choices. This philosophy has seen the establishment of their catch phrase ‘Power to the Plumber’. In a way, it is a return to a traditional model where the plumbers have direct contact with the company and can buy their products direct. Stan Mania started the company back in 1982 whilst Western Australia was in the middle of a recession and he used a similar theme of expansion 6 whilst the economy was low. Stan, whilst still the guiding light and driver behind the scenes, has reduced his involvement in day-to-day operations these days, however, his drive and determination to make a difference to the Industry, lives strongly through Charles and his employees. “The team at Mania National is passionate about plumbing and providing plumbers with choices. This philosophy has seen the establishment of their catch phrase ‘Power to the Plumber’.” Charles joined Mania National in April 2008, with more than 26 years of business experience across a number of Industries and countries. He spent over 15 years in the FMCG environment, working for large multi-nationals before spending 5 years as a Private Consultant and Interim Manager, helping a range of customers across a variety of Construction & Plumbing Journal - May 2009 industries, in roles ranging from Marketing Manager to Executive General Manager. The majority of his FMCG experience was gained within Coca-Cola, working in South Africa, and across the Middle East, culminating in the role of Group Operations Manager, Middle East North Africa. A registered Professional Engineer, Charles has a Diploma in Marketing, BSc (Mech. Eng) and an MBA. He started his career as an Engineer in manufacturing operations, before specialising in logistics and supply chain management, which in turn led to the fields of distribution, operations and sales. Married to Marlene, his wife of 22 years, Charles has two children, Stephen (21) and Charlene (18). Mania National is located at 11 Excellence Drive in Wangara. There will be further expansion to the existing infrastructure in the next year or so. The Mania National staff welcomes a visit from you or visit the website at www.manianational.com.au to find out more. Membership - Life Membership Award to long serving member The highest honour that the Master Plumbers and Gasfitters Association may bestow upon a member is the presentation of Life Membership. It was with great pleasure that on Wednesday 18 March 2009 at our Annual General Meeting, the MPGA awarded Life Membership to a very special member of the Association, Mr Douglas McCauley. Doug was born in 1939 and was one of 2 children. He was born in Scotland and migrated to Australia in 1952. He and his wife Glen have 2 children and 3 grandchildren. Doug started his apprenticeship with the Public Works Department at the age of 14 and was a licensed plumber by 21. Doug started his business, McCauley and Bird Plumbing Contractors, in 1967, which then had a name change to Eveready Plumbers in 1983. Eveready Plumbers ceased operations in 1997. Whilst operating his business, Doug also became the sole operator of Identi-Pipe in 1981 which is still running today. “Doug started his apprenticeship with the Public Works Department at the age of 14 and was a licensed plumber by 21.” Doug McCauley was President of the Master Plumbers and Gasfitters Association in 1978. Prior to that time, Doug served on numerous Committees and was an Executive Committee Member since 1971, where he brought to the table wit and good humour. During his time as an Executive Committee Member, Doug saw the Association sell its share in Construction House and purchase land and build its own headquarters in Wellington Street. Doug’s company, McCauley and Bird Plumbing Contractors, carried out the plumbing for the new premises. With his loving wife and 2 children present, along with his 2 dear friends, Barry Gregory and Lindsay Perry, who has some humorous but endearing words to say about their old mate, the Association presented Doug, who has always given the Association the greatest allegiance in everything he carried out on our behalf, with Life Membership. Congratulations Doug! NEW to the Environment AR 6.9 ST GY ENER G RATIN Introducing the Bosch 26eco+ Sustainable Energy Efficiency The new Bosch 26eco+ gas hot water system is a high efficiency, fully condensing appliance. Unlike traditional hot water systems, a condensing unit captures heat from the exhaust gas and uses it to preheat the incoming cold water. It’s no wonder the Bosch 26eco+ is the highest rated gas hot water system on the market! Phone 1300 30 70 37 or visit www.bosch.com.au/hotwater Construction & Plumbing Journal - May 2009 7 National Plumbing Associations Alliance (NPAA) Inaugural Conference FIJI 19-26 September 2009 “Calling all Plumbers, Partners & Families” In September 2008, Canada & Alaska Specialist Holidays arranged for 75 Plumbers and partners to travel to the 8th World Plumbing Conference in Calgary Canada. What fun we all had and what a successful conference of excellent working sessions and networking!! In September 2009, in conjunction with our sister company, Fiji Specialist Holidays, we will be organizing the “Inaugural NPAA Conference” in Nadi, Fiji from 19 – 26 September 2009, and we would like to invite you and your partner and family to join us. See the initial draft of the Conference agenda to the right. Please contact Ed Smith from Canada & Alaska & Fiji Specialist Holidays for more information. As with the Canada Conference, we will be organizing Pre & Post Conference activities and these options are on the adjoining page. These are suggestions only and, as the largest Australian operator to Fiji, we can custom design a package suitable for you. Best regards, Ed Smith - General Manager 8 Day/7 Night FIJI CONFERENCE PACKAGE is $1795 per person twin share INCLUDING: • • • • • Flights with Air Pacific from Sydney to Nadi and return Airport Taxes of $295 7 nights in Resort View Rooms at the Sofitel Fiji Resort & Spa 7 breakfasts Meet & Greet service & Airport to hotel arrival and departure transfers Cost are per person based on twin share. Single supplement is $895 Children’s prices are available on application For travel from other cities add: Ex Brisbane - $158; Ex Melbourne - $199 Ex Adelaide - $350; Ex Perth A - $499 via Sydney both ways; Ex Perth B - $695 via Sydney to Fiji and back via Melbourne; Ex Canberra - $150 Delegate Registration cost per person is $745 and includes: • On-line Delegates Registration - www.npaa.com.au • Welcome cocktail function with hot & cold canapés and bar for 2 hours • Full Day Conference meeting 21 September with Theatre style set-up including morning and afternoon tea/coffee and lunch • Two full day conference sessions on 22 and 24 September including lunch and transportation each day. • Cocktail Party hosted by Brian & Judy Collis at their home. • Sunset Dinner Cruise including a 3 hour bar package • Final evening function including a Meke performed by local villagers as well as a Lovo dinner including drinks for 3 hours. Partner Registration cost per person is $645 and includes: • On-line Delegates Registration - www.npaa.com.au • Welcome cocktail function with hot & cold canapés and bar for 2 hours • Full day Coral Coast Sightseeing/shopping tour and lunch 21 September • Full day partners session including lunch & cruise to South Seas Island • Cocktail Party hosted by Brian & Judy Collis at their home. • Sunset Dinner Cruise including a 3 hour bar package • Final evening function including a Meke performed by local villagers as well as a Lovo dinner including drinks for 3 hours. Inaugural NPAA Conference – Fiji Saturday, 19 September 2009 – Australia to Nadi Today we head to Fiji for the Inaugural NPAA Conference. Arrival greeting and transfer to the Sofitel Fiji Resort & Spa. Sunday, 20 September 2009 – Denarau Island Morning and afternoon at leisure. Conference registration at 4pm for all delegates and partners. Evening Welcome Reception at 7pm. (B) Monday, 21 September 2009 – Denarau Island – NPAA Inaugural Conference Delegates meet at 9am for the start of the Conference. Today you will have guest speakers, business meetings and lunch. Partners program to the Coral Coast. (B, L) Tuesday, 22 September 2009 – Denarau Island – NPAA Inaugural Conference Today we move the Conference off-site and transfer to South Sea Island. The major Fijian Islands that cater to tourism have a unique Eco-Friendly challenge with water management. Today you will see firsthand how Resort Management handles this challenge. Evening Cocktail Party hosted by Brian & Judy Collis at their home. (B, L) Wednesday, 23 September 2009 – Denarau Island – NPAA Inaugural Conference Today we continue the Conference networking opportunities as you take part in the “1st Annual NPAA Golf Tournament”. Tonight we sail in Nadi Bay and enjoy a lovely Sunset Dinner Cruise. (B, D) Thursday, 24 September 2009 – Denarau Island Today the Conference heads off-site for resort inspections. After lunch, we visit the Western Region Water Catchment Area Reservoir. Tonight enjoy a Lovo dinner and a local Meke Show. (B, L, D) Friday, 25 September 2009 – Denarau Island Day at leisure. Enjoy the Resorts facilities or take a number of optional tours to see more of the Island. Overnight Sofitel Fiji Resort & Spa. (B) Saturday, 26 September 2009 – Nadi to Australia After breakfast you will be transferred to the airport for your flight back to Australia. (B) Events What’s on at MPA May Wednesday 27 May Enviro West Training & Evening Update Perth June Monday 1 June Foundation Day Public Holiday Tuesday 9 June Bunbury Waterwise Expo Wednesday 10 June Margaret River Waterwise Expo Wednesday 17 June Executive Committee Meeting Wednesday 17 June Ordinary General Meeting Friday 19 June Enviro West Training Perth Friday 26 June Past President's Lunch July Tuesday 7 July Karratha Waterwise Expo Thursday 9 July Broome Waterwise Expo Friday 10 July Apprentice of the Year Close of Entries Wednesday 22 July Executive Committee Meeting Friday 24 July Apprentice of the Year Interviews/Theory Power to the Plumber Creating opportunities for the plumber intelli - water Leaders in Home Fire Sprinkler Systems For more information on these opportunities please contact Charles Barnard 08 9406 6400 Construction & Plumbing Journal - May 2009 9 Events It’s a GOLF eat GOLF world The 2009 Master Plumbers & Gasfitters Association of WA Autumn Golf Day was yet another victorious day with a fully packed out course, perfect weather and high spirits to match. Amongst the magnificent surrounds of The Vines Resort & Country Club, the day started with lunch before a shot-gun start and continued with Wine and Cheese sampling on the first hole. If that wasn’t enough, the activities on course didn’t stop there, with a shoulder and back massage on the third hole and the notorious German Sausage and Beer tasting marquee on the tenth hole, not to mention the various product displays from our devoted sponsors. THE WINNERS 1st Place - Galvins Team 1 Jeff Sayers, Mark Thompson, Brad Sugg and Brendon Green 2nd Place - Vinidex Ross Baker, Kim Byrne, Chris McGarry and Steve Smith 3rd Place - Iplex Pipelines Stephen Jones, Rob Dimond, Daren Robinson and Robbie Swainston NAGA - Fred Green Plumbers Team 2 Craig Daw, Scott Fewster, Damien Martin and Mark Sherring Longest Drive - Brendon Green Nearest to the Pin - Steve Springall REHAU Nearest to the Pipe - Daren Robinson After an enjoyable day generating a well earned appetite on course, players congregated in the Barrett Lennard Room Foyer for pre-dinner drinks, before shifting into the room itself for a BBQ Dinner and Presentations. With prizes on offer such as overnight stays at The Vines, Gold Class Cinema Gift Vouchers, Scratchie Boards, 5ltr Heineken Kegs and AFL Prize Packs, the players were pumped to find out the days winners. Thank you to all of our avid participants for helping create such an outstanding day, as well as our many sponsors for making this day possible. Our sponsors were; our presentation sponsor, The Commonwealth Bank and our event sponsors, EBM Insurance, MPA Skills, Vinidex, Galvins, Mania National, REHAU, The Water Corporation, Auspex, Rheem, Tradelink, Geberit, AHG and Corporate Choice. 10 Construction & Plumbing Journal - May 2009 Events Save water ... Shower with a plumber Being a Waterwise Plumber undoubtedly provides consumers with the latest advice on water efficient plumbing practices and products. The Master Plumbers & Gasfitters Association of WA in conjunction with the Water Corporation, are currently presenting Waterwise Specialists with a traveling road show in order to remain endorsed by the Water Corporation as a Waterwise Specialist for 2009/2010. With a fantastic turn out of guests to the Waterwise Expo’s held in Perth, Albany, Kalgoorlie, Esperance, and Geraldton to date, the evenings have been a huge success! An abundance of manufacturers were also given the opportunity to come along to the Expo’s and showcase their products. Included in the traveling road show has been: • • • • • • • • • • • • • AHG Rheem Stiebel Eltron REHAU Mania National Reece Bosch Caroma Rinnai Ridgid Tools Philmac Reliance Plus many more Throughout the evening, guests are required, as part of their re-endorsement, to fill out a questionnaire with several technical questions relating to each manufacturer’s products. This gives the manufacturers a great opportunity to spend time with each guest in attendance. With great company, good food and drinks aplenty, combined with the ability to provide you with helpful, realistic tips to save water and allow you to educate your consumers, these Expo’s are necessary to all Waterwise Specialists and are a not to be missed event. For full details concerning the 2009 Waterwise Specialist Roadshow, please contact the Association on 9471 6661. There are still 4 Regional Expos yet to take place, including: Bunbury Waterwise Expo Quality Hotel Lord Forrest Tuesday 9 June 2009 Margaret River Waterwise Expo Margaret River Resort Wednesday 10 June 2009 Karratha Waterwise Expo Venue TBC Tuesday 7 July 2009 Broome Waterwise Expo Venue TBC Thursday 9 July 2009 Construction & Plumbing Journal - May 2009 11 Events 2009 Awards for Excellence The road to future SUCCESS The 2009 Masters Plumbers and Gasfitters Association of WA Apprentice of the Year and Awards for Excellence are upon us once again and will be showcased at an event not to be missed, at the Burswood Entertainment Complex on Saturday 14 November 2009. Ashlee Phur Communications & Events Manager “The Awards provide all Plumbers and Gasfitters in Western Australia with the opportunity to showcase their skills and receive the rewards and recognition they deserve.” The Awards provide all Plumbers and Gasfitters in Western Australia with the opportunity to showcase their skills and receive the rewards and recognition they deserve. I would like to encourage all businesses to promote themselves as well as their outstanding individuals. By winning an award, you can provide a kick-start to a career for Apprentices, recognise quality Tradesman, promote exceptional business practice or showcase new products that will change the Industry’s future. The Apprentice of the Year Competition is designed to recognise and reward outstanding achievement by the top Apprentices in the Plumbing Industry. Participating in this competition will give Apprentices the opportunity to develop and improve their skills and to demonstrate the importance of pride, dignity and self esteem in their work. 2009 Apprentice of the Year Entry Forms have been sent to all Apprentices and relevant TAFE organisations. Entries must be received by 5.00pm on Friday 10 July 2009. Within this publication you will find an Entry Form for the 2009 Awards for Excellence. I’d encourage you to promote this among your fellow staff, workmates and peers. It’s up to all of us to encourage as many people as possible to become involved in our Industry 12 Construction & Plumbing Journal - May 2009 and to help increase our profile within the community. Who will be the leaders of our Industry in 2009? Make sure you are giving yourself the best chance to win and start planning now! The MPGA will be welcoming back our annual Awards: • Plumber of the Year • Plumbing Business of the Year • Gasfitter of the Year • Environmental Business of the Year As well as our Enviro West Category Awards: • Water Saving Product of the Year • Energy Saving Product of the Year • Greywater Product of the Year • Rainwater Harvesting Product of the Year This year will see exclusive media coverage of the Apprentice of the Year Competition and Awards for Excellence in the West Australian Newspaper, both pre and post event. The MPGA aims to work with the West Australian Newspaper and other media, to increase the profile of the Awards and the Industry in general. Awards for Excellence entries must be received by 5.00pm on Friday 28 August 2009. For further details, please don’t hesitate to contact me on 9471 6667 or via email at [email protected]. Events Galvins Guide Launch Celebrating 75 years of excellence! On Thursday 26th March 2009 in the Burswood Grand Ballroom, Galvins celebrated the release of the 75th Anniversary Edition of the Galvin Guide. The night was a huge success, not only for Galvins, but for all of the guests from the Plumbing Industry who attended. Keynote speaker, Kevin Sheedy kept the 700 strong crowd silent, with his presentation relating not only to football, but to business and plumbing in general, which is an amazing feat in itself. Sheedy continued on afterwards to mingle with the crowd and to visit each of the supplier’s displays. As with every Galvin Guide launch, the door prizes, consisting of a travel voucher and a couple of trips to the Bledisloe Cup, were a huge hit, particularly with the winners. “The support from industry on the night was outstanding and a big thank you goes out to all who attended.” Said Reyn Bennell, Galvins General Manager. Construction & Plumbing Journal - May 2009 “The Galvin Guide and Launch was a great result for our Business Development Manager, Ray Robins, who worked very closely with our suppliers to produce our best ever catalogue for the plumbing trade.” Reyn professed. Next time you are visiting a Galvins store, be sure to look at all the great photos from the night. 13 Industry Features - Water Corporation Every Bucket Counts Most of us know that Australia is one of the driest continents in the world, but did you know that, on average, everyone in Perth uses around 33 buckets of water every day around their homes? John Brennan Water Corporation Smart Approved WaterMark, Australia’s water conservation labelling scheme, is challenging the nation to save one million buckets of water as part of their new ‘Every Bucket Counts’ campaign. The ‘Every Bucket Counts’ campaign features three online calculators that show you how much water you can save by making small changes to your lifestyle. John Brennan, Implementation Manager at the Water Corporation says “This is a fantastic campaign and hopefully everyone will get behind it”. To find out more, visit: www.smartwatermark.org. “By clicking on each calculator – collecting rainwater/washing the car/ using a pool cover – you will quickly see just how easy it is to save water in and around your home.” John couldn’t believe how easy it was and how rewarding it is. For each online pledge Australians make committing to saving water when washing their car, using a pool cover or installing a rain tank, Smart WaterMark will donate $2.00 to WaterAid Australia. WaterAid Australia is an international charity dedicated to helping some of the world’s poorest people escape the stranglehold of poverty and disease caused by living without safe water and sanitation. Purchase your Waterwise products before 30th June. Government of Western Australia Department of Water TE 3on0WaREterBA wise $ Up to 200 REBA $ or 50% of total coTE st on pool covers 14 Garden Assessments Up to 500 REBATE $ on approved greywater re-use systems Up to 60ra0inwRatEerBtaAnkTsE $ on Construction & Plumbing Journal - May 2009 Save water. Save money. Rebates are available on a range of Waterwise products designed to help you save water in your home and garden. These rebates apply to purchases made on or before 30 June 2009 and must be redeemed before 30 September 2009. For more information, and more Waterwise rebates, visit www.water.wa.gov.au or call 1300 133 646. Industry Features The latest at the Plumbers Licensing Board Plumbing Industry Reference Group The Board consults with a Plumbing Industry Reference Group on compliance and licensing matters and in reviewing regulations regarding plumbing work and trade training standards. The 12 member Group comprises licensed plumbers and representatives from the training and education sector. The MPGA is represented in the Group by Murray Thomas and Tim Swift. Current issues include the production of Technical Notes and proposed changes to the current plumbing work and licensing regulations. New Technical Notes The Board has released two further Technical Notes to assist the plumbing industry in: (a) the correct use and installation of Air Admittance Valves (AAVs) in the venting of sanitary and drainage plumbing work; and (b) safety and sustainability factors to be considered in heated water installations. Copies of the Technical Note Series have been posted to all licensed plumbers. Further copies can also be downloaded from the Board’s web site and available over the counter from the Board’s offices in Osborne Park or by calling 9282 0478. Board changes Mr Kim Byrne has resigned from the Plumbers Licensing Board following his appointment to the position of President of the Master Plumbers & Gasfitters Association of WA. The Minister for Commerce will appoint a replacement MPGA member on the Board and this will be advised in the next edition of the Construction and Plumbing Journal. Prosecutions for plumbing in 2009 unlicensed (a) In February, the Board successfully prosecuted a former licensed plumber for continuing to perform plumbing work without a licence between 2006 and 2008. The Perth Magistrates’ Court imposed a fine of $500 and costs of $324. (b) Also in February, fines of more than $11,000 were imposed by the Court on a man convicted of falsely advertising his services as a plumber in local community newspapers between April 2007 and February 2008. The man had used false licence numbers and was prosecuted under the State’s fair trading laws. Phil Payne Plumbers Licensing Board Working with the plumbing industry to serve the Western Australian community. Infringement Notices The Board reminds all licensed plumbers that as a result of an inspection or investigation, its Authorised Officers may issue an Infringement Notice(s) for prescribed offences that carry fines of between $100 - $500 under the Water Services Licensing (Plumbers Licensing and Plumbing Standards) Regulations 2000. Check out the Board’s website www. plumbers.wa.gov.au for details on the Plumbing Industry Reference Group, the Tech Note Series, Board membership, compliance and prosecutions activity as well as other useful information and links. The Board congratulates Kim in his new role with the MPGA and thanks him sincerely for his astute contribution to the work of the Board since June 2004. Construction & Plumbing Journal - May 2009 15 Industry Features - Energy Safety Have your gas heater inspected by a professional before each heating season by Kevin Hooper With the “space heating season” upon us, it is important you make your customers aware of the need to service their gas heaters and unflued room heaters. Most consumers are able to wipe the fronts of the heaters removing any surface dust, but a manufacturer’s recommended service should be undertaken by an authorised gasfitter. “Gas heaters are renowned for their reliability but their life is finite.” When servicing these two types of heaters, special consideration needs to be given to those that are permanently installed. It is recommended a thorough inspection is undertaken of the integrity of the flue system. As the flue is usually hidden from sight, the sign of an inefficient or partially blocked flue is discolouration of the front facia of the heater and accumulation of rust from condensation in or around the heat exchanger. the venturi tube for an accumulation of dust, spider webs and lint. This is best cleaned with compressed air or a strong vacuum. Check the operation of the fan if fitted. This is an area of most neglect, as a fan running out of balance due to the accumulation of lint and dust is noisy. The final check is to operate the heater checking the burner pressure is comparable to the data plate. Whilst the heater is running, check the operation of the flue. Smoke matches are available for this simple test. Confirming the correct operation of the heater is peace of mind for your customer. For unflued gas heaters, most of the above applies whilst servicing the heater, however, as an unflued heater relies on air movement within the living space where the heater is installed, it is important to check that both the low level and high level vents are clear. High level vents can be blocked by insulation that may have been installed after the installation of the unflued heater. Gas heaters are renowned for their reliability but their life is finite. A leaking heat exchanger can cause the combustion products to enter the living space, which is not an ideal situation as far as health is concerned. Having checked the flue and heat exchanger, inspect the burner tiles if fitted, for any cracks and deterioration and replace if necessary. Check inside 16 Construction & Plumbing Journal - May 2009 Finally, once you have completed servicing the gas heater, it is a requirement [see regulation 23, of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999)] that you fix a service sticker to that gas appliance. Your business The new Business Tax Break Make the MOST of our partnership with the Commonwealth Bank and the new business tax break! There has never been a better time to purchase new assets and make the most of the new business tax break.* Your business could benefit from an extra 30% tax deduction on eligible assets purchased before 30 June 2009. That’s in addition to any other deductions that your business might normally be able to claim, such as deductions for depreciation or borrowing costs. How can THE COMMONWEALTH BANK help you achieve this? By helping businesses acquire plant, equipment and vehicles, asset finance allows you to borrow up to 100% of the cost of an asset and take maximum advantage of the new business tax break, whilst choosing from a range of financing and repayment options. Take advantage of up to 1% discount off the Standard Asset Finance Interest rate valid up to and including 30th June 2009 to all Master Plumbers & Gasfitters members. To find out more, contact Linda Sherwood on 9460 0543. *Based on Government announcements to date and subject to legislation. You should only act after consulting your taxation adviser to determine how the rules might apply to your business. Construction & Plumbing Journal - May 2009 17 Industry Features - Your business Perth ranked 21 in world’s best cities Perth has retained its top 25 ranking of the most liveable cities around the world, according to a new survey. Australia performed well in the 2009 Worldwide Quality of Living survey, with Sydney placed 10th, Melbourne 18th, Perth 21st, Adelaide 30th and Brisbane 34th. However, Auckland was fourth in the survey - the only other southern hemisphere city to make the top 10. global consultancy firm Mercer to help calculate remuneration packages for expatriate workers. "Both Australia and New Zealand boast some of the most liveable cities in the world." Mercer spokesman Rob Knox said in a statement. The survey ranked 215 cities against a range of political, social, economic, environmental, personal safety and public service criteria. The survey, which ranks cities by a point score awarded against each criteria, is calculated annually and Mr Knox said Australian results were largely unchanged from 2008. Australia's other capitals were not included in the list, compiled by "Economic growth in the Asia Pacific region is outstripping most other 18 Construction & Plumbing Journal - May 2009 parts of the world." He said. "Multinationals can send their highperformers Down Under to gain experience in a mature market, but on the doorstep of, and with exposure to, one of the fastest moving regions in the world - while at the same time providing the benefits and security of living in Australia or New Zealand." European cities dominated the top 10: Vienna (1), Zurich (2), Geneva (3), Vancouver (equal 4), Auckland (equal 4), Dusseldorf (6), Munich (7), Frankfurt (8), Bern (9) and Sydney (10). Industry Features - Your business Caroma Dorf opens new design and selection centre Australia’s leading bathroom fixtures and fittings supplier, Caroma Dorf, has announced the official opening of its new Concepts Centre at 39 King Edward Rd, Osborne Park. and Gainsborough products in user friendly, hands on displays, allowing visitors to see, touch, and feel the products before recommending or specifying them. The new destination showcases the latest bathroom design ideas and products from Caroma Dorf, in addition to kitchen sink displays from Clark. “The Caroma Dorf Concepts Centre is an excellent resource for homeowners, designers, architects and any one else who is interested in the latest kitchen and bathroom innovations.” The Centre will be a valuable resource for the trade and design community, as it will enable builders, plumbers and architects to refer their clients to the showroom to select products on display, before making their final purchases from one of the many plumbing supply and retail hardware distributors that stock Caroma Dorf products. A team of experienced consultants can offer advice that will assist designers and tradespeople in the specification process before committing to a look or design. The Caroma Dorf consultants can also provide the latest information on water and energy saving features and government rebate incentives. The high quality showroom features some of Australia’s best known brands, including Caroma, Dorf, Fowler, Stylus, Clark, Irwell, Radiant, Hansa, Dux Due to recent changes in Government legislation and increased environmental awareness, Caroma Dorf has developed a portfolio of award-winning, environmentally friendly, advanced water saving products and energy efficient fixtures for both residential and commercial applications. Recognising the need for a solutions approach, Caroma Dorf can offer advice on how to best reduce water consumption in addition to fully installed retrofit solutions for homes and commercial premises. According to Bob Harry, WA State Manager for Caroma Dorf, “The Caroma Dorf Concepts Centre is an excellent resource for homeowners, designers, architects and any one else who is interested in the latest kitchen and bathroom innovations.” “The Concepts Centre is not only a product display and selection centre for those building or renovating their homes as builders and developers can refer their clients to the centre where our experienced staff can guide consumers through the upgrade process and point them towards fixtures and fittings that best fit their lifestyle and budget”, he added. “The Caroma Dorf Concepts Centre is an excellent resource for homeowners, designers, architects and any one else who is interested in the latest kitchen and bathroom innovations.” Construction & Plumbing Journal - May 2009 19 Enviro West ™ Sustainability in Plumbing The innovative novative Enviro West™ training program has been designed to provide West st Australian plumbers with the relevant information, knowledge an and skills, now required to meet sustainability requirements for plumbing in Western Australia. Course se information is based on the latest industry information and regulatory requirements including: AS3500 National Plumbing & Drainage Standards; Stan the Building Code ode of Australia; AS1547 Guidelines for Greywater reuse (onsite dispersal spersal of effluent and design) and Water Services Regulations 2000. s7ATER%FlCIENCY s c i p o T y e K s%NERGY%FlCIENCY s'REYWATER2EUSE$ESIGN s2AINWATER(ARVESTING$ESIGN The Enviro West Sustainability in Plumbing training course is open to plumbing contractors, licensed tradespersons and apprentices currently working in the building and construction industry. Upon successful completion of the training program, course graduates will receive a Certificate of Completion and will also be accredited on the Master Plumbers and Gasfitters Association of WA’s Enviro West website (if members of the Association at time of course e completion). comp www.mpaskills.com.au www.masterplumbers.asn.au/enviro_west/ Industry Features - Your business Maximise marketing during the economic downturn It’s no secret that consumer spending is down and there is a real possibility of more bad economic news to come. The normal reaction of retail businesses when the economy heads south, is to place marketing on the chopping block! If you are involved in the retail industry, you already know that marketing (including point of sale, advertising campaigns, website and catalogues) generally spends more money than any other department. But this doesn’t mean that it is the department with the most room to cut budget. Cutting the marketing budget only reduces the opportunities available to build market share, boost product awareness and memorability in the mind of the consumer, and dampens profitability in the long run. “Remember, it’s more costeffective to market to existing customers than it is to get new ones” Align your messaging with pain points (i.e. emphasise value, cost savings, free trials, special discounts and customer testimonials centred on increased revenue). Don’t forget about your customers. Even when they are spending less, keep in contact. One idea for retail stores is to hold private sales events for your best customers. Remember, it’s more cost-effective to market to existing customers than it is to get new ones. sales training for your team. Do some mystery shopping to find out what your customers are experiencing and what opportunities exist to increase sales. Use the web. Make sure your website is relevant and up-to-date. Investigate the use of social media to have more people engage with your site and send out regular email newsletters with relevant content for your customers. Many of the directories allow you to list your products and services for free and offer measurable results. Online tactics are the way forward. Focus on what sells. There are some small retail shop owners who remain hopeful that they will continue to do well, especially in the field of environmentally friendly products because of society’s heightened awareness of green living. Use the ‘slow’ times to improve your sales processes. Do some research on your competitors and invest in Review your offering to the market. Are you stocking an ‘affordable’ option for those feeling the pinch or are you staying high level? Investigate new technologies and options that are available and save yourself, and your customers, some money. Remember, now is the best time for you to review your current offering. Ask your customers what they need and offer them options in cost and quality. A recent survey showing the downturn-related changes to marketing budget by company size, showed that whilst larger companies are slashing their marketing budget, many small companies are leaving their marketing budget unchanged, in some cases increasing it. And these companies may just be your competitors. There are several points to remember when looking at your marketing this year. Move your focus to direct marketing rather than brand marketing (i.e. Email campaigns, direct mail and advertising). Direct marketing is measurable and trackable in terms of return on investment – and often cheaper than brand marketing. Construction & Plumbing Journal - May 2009 21 Industry Features - Health and Fitness Taking care of yourself In recent months, the Master Plumbers & Gasfitters Association of WA, along with various other NPAA organisations, have encountered a few members suffering from depression after experiencing a range of events in their lives, including marriage breakdowns, financial difficulties, overwork and stress created by difficult staff situations. I'm sure a few blokes have already switched off and think these blokes are just soft. Unfortunately, men are the least likely to seek assistance when depression occurs. “Dealing with depression can be challenging, however, with a clear mind and some assistance, change can be managed.” Up to 2,070 of the population will suffer varying degrees of clinical depression in their life time and services to assist people in coming through depression have improved significantly, as we better understand 22 the causes and recognise how to assist people to recover and resume their normal lives. The slowing of the economy is affecting some sectors and not others. How it affects plumbing is still unclear. Even thrifty, diligent and cautious people dealt a financial blow which has been beyond their control. All this can take its toll on your health, your relationships, your families, your well being and how you see your future. A member of the Plumbing Industry Association of South Australia owed a very significant amount of money by several non paying clients, was so affected that he became physically ill with stomach pains and headaches. He stopped everything but was still paying three plumbers to sit around doing nothing. After weeks of inaction, he finally sought help from his doctor who is assisting him in managing his depression. He said "It just all became too much. I just drove around town unable to do anything or make any kind of decision. I just told the guys to knock off early. I didn't answer or return customer calls and just felt numb and sick. I just thought I was sick and didn't realise my symptoms were depression, triggered by my financial worries.” “One of my guys realised I needed help and physically took me to my GP. The GP has been terrific in initially arranging medication, counselling, Construction & Plumbing Journal - May 2009 advising me to work with my accountant and a financial planner to straighten the mess out and one of my plumbers has taken over looking after customers while I get on top of things.” “Not only would I not be getting help, but my business would now be down the toilet without the support I've had. I urge anyone who has a lot of stress or worry to get help.” Dealing with depression can be challenging, however, with a clear mind and some assistance, change can be managed. Beyond Blue has produced a booklet "Taking care of yourself after retrenchment or financial loss.” This booklet has been prepared to address the fallout of the financial crisis and the subsequent loss of employment confronting many Australians. It contains questionnaires that people can fill out in the privacy of their homes to make sure many of the important issues associated with changes in their lives are addressed. The booklet is a helpful guide to depression and offers practical advice on how to obtain assistance. If, after you've read this booklet, you are feeling uncomfortable with any issue, please don't hesitate to seek help from the relevant professional be that a financial advisor or a doctor - or anyone else who may be of assistance. Industry Features - Health and Fitness Stress Less ... Work Best! ✔ Are you looking for ways to reduce stress in your life? ✔ Do you spend all day at your desk with little activity except making yourself another coffee? ✔ Are you overworked and under exercised? ✔ Are you suffering from headaches and muscle tension? ✔ Do you have difficulty sleeping and are looking for ways to clear you mind? Work related stress compensation claims have increased in Australia by 40% over the last 10 years. In 2004, a study by WorkCover found career related stress accounted for the longest stretch of employee leave in Australia. With this is mind, it is imperative for employers to be aware of ways to help their staff reduce stress levels. But it needs to be a team effort. Top Ten Tips on how to combat stress in the workplace 1. Prioritise your exercise like you prioritise your clients Regular exercise can help you to handle stressful situations, so prioritise exercise into your weekly schedule. Use your diary and book in regular times for exercise. Treat these times like an appointment or a meeting with an important client; if you can’t make the time then re-schedule but never cancel. 2. Technology timeout! Next time your laptop crashes or you are experiencing networking issues, make use of the downtime by going for a quick walk. The exercise and fresh air will clear your head and you will be de-stressed and ready to get back to work when you return. Even small amounts of exercise contribute to your overall wellbeing. bringing additional sugars and oxygen that may be needed when you are thinking intensely. Talk to your boss about starting earlier so that you can take the time to do a lunch time class. 6. Why weight? Working with weights can help alleviate stress and ease tense muscles. Get the best results by booking a time with a personal trainer. They will ensure you are performing the moves correctly, motivate you to work hard and the great social interaction will all help relieve stress. 7. Walk and talk! Why sit in an office to discuss ideas for that next project? Grab your work colleague and stimulate the creative juices as you hit the pavement. 3. No Time? 8. Put your mind at ease Kill two birds with one stone by reading a report or research paper while on the stepper or the bike. Organise to meet a friend at the gym, that way you can fit both exercise and catching up with friends into your busy schedule. If you find you get caught up at work, go to the gym in the morning before the day has the chance of getting away from you. The controlled and meditative moves of mind/body classes allow your mind to expand and you learn to let your frustrations go. Participating in Pilates, Yoga or Tai Chi will help you develop a more relaxed and happy outlook - which is great in times of stress. 4. Kick, punch and sweat away the stress with others! Exercising with a group can be highly motivating and helps you commit to a time. Grab a friend and head to a Martial Arts based BodyCombat class or maybe sweat it out in an indoor cycling class of RPM! 5. Suffering brain strain? Take a timeout and head for a quick trip to the gym or go for a run. The exercise improves blood flow to your brain, 9. Sleep well Exercise will increase the chance of sleeping soundly as the body has more reason to shut down and rebuild. Try to avoid thinking about work and wind down before getting into bed by reading, having a warm glass of milk or meditating. 10. Endorphins means less stress It doesn’t matter how you get the endorphins. A day on the golf course or a game of tennis is two great examples of ways to involve exercise, fun and social occasions with relationship building opportunities or business meetings. Construction & Plumbing Journal - May 2009 23 Industry Features - Occupational Health and Safety Plumbing industry guide to safety Education the key to reduce compensation claims within the plumbing industry With compensation claims for injury and poisoning made by the plumbing industry rising by nine percent in the last financial year, Pro-Visual Publishing has responded with a call for education through its Plumbing Industry Guide to Safety 2009. Between the financial years of 2004/05 and 2006/07 the Australian Safety and Compensation Council reported an increase from 675 to 735 injuries and poisoning claims. The safety guide, which was sent out free of charge nationally in February, addresses this issue by focusing on minimising powered hand tool injuries, slips, trips and falls and harm caused within confined spaces. The Master Plumbers & Gasfitters 24 Association of WA, member of the National Plumbing Associations Alliance, believes the guide to be an invaluable resource for plumbing contractors throughout Australia, as it continues to build awareness of risk assessment and OH&S procedures. “Workplace safety plays a vital role in the protection of everyone in the plumbing industry,” said Murray Thomas, CEO, Master Plumbers & Gasfitters Association of WA. “The use of these resources will ensure a safer workplace for all and minimise accidents.” Also featured in this year’s guide is OH&S management plans, principle contractor obligations and sun protection. Construction & Plumbing Journal - May 2009 By displaying the chart prominently, employees have a daily reminder and employers are reducing the cost of workplace accidents, illness and injury. The guide was distributed to all Master Plumbers & Gasfitters Association members and other plumbers and gasfitters across Australia. Additional copies are available and all guides are produced and distributed without cost thanks to sponsorship. For further information, or to obtain additional copies of the chart please call (02) 8272 2611, email [email protected] or visit www.provisual.com.au. Industry Features - Occupational Health and Safety Out with the old, in with the NEW and YOUNG There are special risk factors to consider when managing the safety of young people in workplaces. It is important for employers of new and young workers to be aware of these issues. What are NEW AND YOUNG WORKERS’ responsibilities for workplace health and safety? What are EMPLOYERS’ responsibilities for workplace health and safety? To work safely As an employer, you must ensure the work environment and the way workers carry out their work is safe and healthy, regardless of the type and terms of their employment. This includes protecting them from both physical and psychological workplace hazards, such as slippery floors, lifting heavy loads, faulty or unguarded machinery and equipment, chemicals, bullying, violence and fatigue. Look after yourself and others by: • • • • • Following all reasonable instructions for doing the job Following workplace procedures Not putting yourself or your workmates at risk Wearing personal protective equipment (PPE) as required Reporting unsafe situations and injuries to your immediate supervisor, employer and/or health and safety representative To ask if you’re not sure • • • Take induction and training seriously Know and follow the health and safety requirements of your job If you aren’t sure how to do something safely, ask for help or training before you start the task Work is important, but your life is more important Some ways you could ask your immediate supervisor for help: • • • ‘I’m not sure how this works, could you spare a few minutes to show me again?’ ‘I think I’ve got the hang of this, but can you watch to make sure I’m doing everything right?’ ‘I’m still a bit uncomfortable with this, would you mind explaining it/showing me again?’ To provide a safe and healthy workplace Consider the tasks you give to new and young workers, given their skills, abilities and experience. To provide training and supervision As an employer, you must make sure workers have enough information, training and supervision to enable them to work safely. This training should: • • • • • • Show workers how to do their job safely and how to recognise hazards on the job Provide and show them how to safely use the necessary machinery and equipment Provide and show them how to safely wear and use any personal protective equipment, such as gloves, safety footwear and goggles Show them how to report any safety concerns or hazards Help them get to know the workplace layout, their immediate supervisor, health and safety representative and workmates Make it easy for new and young workers to ask questions – don’t assume they will ask. Report your concerns Talking health and safety If you are concerned about your own or your workmates’ health and safety, talk to your immediate supervisor, employer and/or health and safety representative straight away. This might be about slippery floors, lifting heavy loads, faulty or unguarded machinery and equipment, chemicals, bullying, violence or fatigue. As an employer, you are responsible for sharing information with workers about workplace health and safety matters, including: If you work through a Group Training Organisation or Labour Hire agency, report your concerns to them as well. If you are a work experience or structured workplace learning student, you should also speak to your teacher or trainer about your concerns. • • • • Asking for their input when looking at any workplace hazards and ways to control those hazards Discussing new machinery and equipment when it is introduced into their work area Discussions at team or toolbox meetings where health and safety concerns can be raised Discussions with health and safety representatives Construction & Plumbing Journal - May 2009 25 Industry Features - Industrial Relations It isn’t big to make others feel small In maintaining a working environment where employees are not exposed to hazards, employers should take reasonable steps to reduce the risk of employee exposure to workplace bullying. Workplace bullying can be defined as repeated, unreasonable or inappropriate behaviour directed towards a worker or group of workers that creates a risk to health and safety. While some workplace bullying may involve verbal abuse and physical violence (overt bullying), bullying can also be subtle intimidation (covert) such as embarrassing or degrading work demands. Overt Bullying • Abusive, insulting or offensive language Behaviour or language that frightens, humiliates, belittles or degrades, including criticism that is delivered with yelling and screaming Inappropriate comments about a person’s appearance, lifestyle, or family Teasing or regularly making someone the brunt of pranks or practical jokes Interfering with someone’s personal effects or work equipment Unjustified threats of dismissal or other disciplinary action • • • • • Covert Bullying • • • • • • 26 Acts of sabotaging an employee’s work by withholding information required to fulfil tasks Hiding documents or equipment Constantly changing targets or work guidelines Overloading an employee with work and impossible deadlines Not providing appropriate resources and training Isolating or ignoring an employee on a constant basis Workplace bullying can take place between staff members or between workers and the customers, students, contractors or visitors. It may involve managers and supervisors or other workers. As well as the safety and health implications, bullying behaviours in the workplace may contravene antidiscrimination legislation or may amount to criminal conduct. Who is at risk of being exposed to workplace bullying? All workers and other people at workplaces are potentially at risk of experiencing some form of workplace bullying. Some examples of those more at risk include the following; • People with a disability • People from different cultural backgrounds • People with different religious or political views • People in precarious employment such as casual and labour hire workers • Whistleblowers • New workers, such as apprentices and trainees What are the effects? Workplace bullying can have harmful effects on the organisation and the individual, including high absenteeism, sick leave and staff turnover, reduced efficiency, productivity and profitability, increased levels of stress, anxiety and sleep disturbances, incapacity to work, loss of self-confidence and self-esteem, reduced output and performance and poor morale, erosion of worker loyalty and commitment. What isn’t bullying? When investigating allegations of workplace bullying, be aware of a person’s legitimate authority at work. For example, the reasonable direction of tasks, and proper performance management and disciplinary Construction & Plumbing Journal - May 2009 procedures of a company should not be construed as bullying. How do I minimise Workplace Bullying? There are a number of ways to identify potential hazards that may cause an injury or harm, as a result of exposure to workplace violence bullying. Talk to people who have experience with workplace violence and aggression in your industry. Encourage workers to communicate their feelings concerning workplace violence and aggression or review absenteeism and sick leave records. Once the potential for exposure has been identified, employers should develop a policy and procedures in consultation with employees and other workers to manage and eliminate the existing issues and prevent further issues arising. A workplace bullying policy clearly demonstrates the management commitment to addressing workplace bullying, while the procedures should provide a clear process to deal with workplace bullying incidents that may occur. The workplace bullying procedure should also include reference to investigation and complaint handling processes, issue resolution and grievance contacts. Organisations should: • • • • foster healthy cultures and ensure a commitment to promoting the safety, health and well being of employees through effective management systems; ensure employees receive support if they wish to raise workplace bullying problems affecting their work; set achievable targets, policies and plans and ensure there is enough time to do the task, ensure staff selected to do the task have the necessary knowledge and skills; provide a consistent approach in your management style ensuring Industry Features - Industrial Relations “Workplace bullying can be defined as repeated,unreasonable or inappropriate behaviour directed towards a worker or group of workers that creates a risk to health and safety. “ • that managers and supervisors treat staff in a fair and equitable manner, and; if change is to occur, communicate the reasons with employees, what it aims to achieve and the timing for change to take place. Managers should: • • • • • • • • • • encourage workers to come forward if they are being bullied and protect them from retaliation when they do; check for existing bullying behaviour at the workplace (eg. monitor patterns of sick leave, workers’ compensation data, attitude surveys and exit interviews); develop a written policy on workplace bullying and ensure all employees have access to the document; ensure the policy is either incorporated into a existing policy such as a sexual harassment policy or form part of an overall harassment policy; appoint and identify a contact person for workplace bullying. The person could be a worker (ie. Human resource manager) or an outside agent who provides clear advice and guidelines on managing workplace bullying; develop a procedure for dealing with workplace bullying and ensure it is communicated to all employees; encourage workers who experience workplace bullying to keep a diary of alleged bullying; nominate an appropriate person (which could be themselves) to approach the alleged bully and ask them to cease bullying; ensure a thorough investigation is conducted; initiate disciplinary action for the bully if necessary; • • • develop and implement a follow up procedure; provide the contact person, managers, supervisors and other workers with training on the policy, procedures and investigation procedures, and; include information on the policy and procedures in induction programs, awareness sessions, noticeboards, staff newsletters and meetings. REHAU’s 25-YEAR WARRANTY BEWARE OF ANYTHING LESS! RAUTITAN his 311 HOT & COLD WATER PIPING SYSTEM - Easy installation - German Technology - Superior Flow Rates - Permanent Leak Proof Jointing - Comprehensive Range - 1 Fitting, 1 Tool, 1 Connection [RAUTITAN metal composite and polymer pipes 16-63mm] CALL FOR TOOL DEALS [The RAUTITAN stabil pipe system can be installed using all existing RAUTOOLS except L1] T: +61 8 9456 4311 REHAU Pty Ltd: 46 Tacoma Circuit, Canning Vale, WA 6155, AUSTRALIA Ph: +61 8 9456 4311 Fax: +61 8 9456 4319 www.rehau.com.au Construction & Plumbing Journal - May 2009 Construction Automotive Industry 27 MPA Skills The Apprentice Chronicles Sheena Finlay GTA (WA) has been working closely with the Department of Education and Training (DET) to formulate guidelines for Group Training Organisations (GTO’s) experiencing host placement difficulties. GTA (WA) management committee did not agree to all the guidelines, as too many points of difference were highlighted. The management committee and DET were to meet again towards the end of March to enable the guidelines to be agreed to and set in place. A workshop for GTO’s will then be held and Field Officers from various GTO’s will be invited to attend this workshop. Management representatives from MPA Skills will also attend. The purpose of the workshop is to network and discuss options for dealing with apprentices being returned due to lack of work and to share information on various strategies GTO’s currently use. Pre-Apprenticeship The Plumbing pre-apprenticeship is going well and we in Group Training are looking at employing as many of the successful completions as possible. Please talk to one of our Plumbing Field Officers if you are interested in training one of this group. Feedback is that they are a terrific bunch of young lads and worth giving a start. So why not take the risk out of employing an apprentice and use MPA Skills Group Training? Contact MPA Skills today to discuss our special subsidised rates, made possible by a joint initiative with the MPGA. New starts The following apprentices have started their apprenticeship recently. 28 We wish them all the very best for the next four years in their chosen trade. Thank you to the host employers who have offered these apprentices a place within their companies and are taking the time to train them. March February February – two accidents. Tendonitis to wrist and foreign body in eye. Dylan Boswood, trained by Sanwell Pty Ltd Dane Williams, trained by R & SJ Peacham Plumbing, Kalgoorlie Curtis Brodie, trained by Curtin University of Technology Jack Garrett, trained Plumbing & Gas by Kudos March Dewalt Shoeman, trained by I.D.O. Plumbing Successful completions Congratulations to the following apprentices who completed their apprenticeship. Thank you to their host employers for their commitment in both time and effort: January Hayden Beerkens, trained by Lupica Plumbing and Drainage Mark Connors, trained by BGC Plumbing, Ballantyne Plumbing, Gas & Electrical (WA) Pty Ltd and completed with Legal Plumbing James Fernandez, trained by Caesars Plumbing & Gas and completed with Eltech Services Pty Ltd February Jack Downie, trained by Lynx Plumbing Services Pty Ltd and completed with Caesars Plumbing and Gas Eli Mace, trained by Lupica Plumbing and Drainage Construction & Plumbing Journal - May 2009 Sam Wiedemann, trained by Charter Plumbing & Gas Accidents – Workers’ Compensation March – two accidents. Laceration to leg and foreign body in eye. Occupational Safety and Health - OHSE Subby Pack The OHSE Subby Pack is a toolkit for self employed persons, suppliers, service providers, contractors and sub contractors in the Australian Building and Construction Industry. This toolkit has been devised for use across states and territories to help develop and review occupational safety and health management systems. The toolkit can be accessed at: http://www. commerce.wa.gov.au/WorkSafe/ PDF/Guides/SubbyPack.pdf or by contacting WorkSafe directly on 1300 307 877. MPA Skills Mike Wren Training Tales On behalf of the training team, I would like to welcome on board Peter Mayhew (pictured below), as our new Post Trade Gas Installation and Gas Servicing trainer. Peter comes to MPA Skills with over 30 years Industry experience with his area of expertise being Gas Safety Training and Assessment. A qualified licensed Plumbing Contractor, Peter has previously worked as an OHS advisor and auditor and has designed, developed and implemented Group Training packages across 4 countries. Originally from the UK, Peter chose the plumbing and gas trade as it was interesting and varied. He believes that the biggest challenges facing Plumbers in WA today are technology and environmental issues. Outside of work, Peter enjoys Boating, Fishing, Motor Cycling and Diving and in 5 years time, he hopes to be a partner with MPA Skills! Good luck Peter – we wish you all the very best! Construction & Plumbing Journal - May 2009 29 Industry Partners 2009 Gold Industry Partners TRUST THE PLUS! Bronze Industry Partners caroma dorf Support Partners Media Partners
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