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How to do business with Unitech
Europe
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Welcome!
About Unitech
Contact us
United Partner Benefits
Marketing support
Technical support
UnitCare service program
In-house developed software
Unitech Terms & Conditions
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
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 E-mail:
 Website:
[email protected]
http://eu.ute.com
1. Welcome!
Dear customer,
We are pleased to offer you this welcome kit which provides you with all
information you need to do business with Unitech. We are convinced this will
contribute to a prosperous cooperation between your company and Unitech.
Kind regards,
Jeffrey Huang
Managing Director Unitech Europe
2. About Unitech
Unitech Europe
Unitech Europe is located in Tilburg, The Netherlands, since 1999. From this location Unitech
products are distributed throughout Europe, Africa and the Middle East. Beside distribution the Tilburg
location of Unitech also provides extensive service in the fields of sales, marketing and technical
support. By this local service Unitech Europe is capable to react quickly and effectively to customers’
and potential partners’ questions and needs.
People who make difference
Unitech was founded in 1979 in Taipei, Taiwan. As a global provider of automatic identification and
data capture technologies, Unitech manufactures a wide range of rugged mobile computers, RFID
readers and fixed mount terminals. Unitech products bring value to customers throughout the world in
various industries, such as transportation, logistics, retail, banking, warehouse and manufacturing. Our
goal is to develop solutions that help our customers achieve higher productivity and more efficient
operations.
More information about Unitech?
Download our Company Profile via the Partner Portal: http://portal.unitech.eu/About.aspx
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
3
3. Contact us
Prosperous business can only be done when the communication between your company and
Unitech is optimized and streamlined. In order to support this optimized communications all
Unitech’s staff is listed below. It is categorized by department. Please feel free to contact
Unitech personnel whenever you need support.
Mr. Jeffrey Huang
Email: [email protected]
HR Officer
Ms. Barbara Lem
Email: [email protected]
Financial Department
Manager Account & Finance
Ms. Sharon Wang
Email: [email protected]
Accounting Administrator
Mr. John van Wanrooij
Email: [email protected]
Territory Managers
Territory Manager Southern Europe & N-Africa
Mr. Joan Gimenez
Email: [email protected]
Area: Spain, Portugal, Italy, Greece and N-Africa
Territory Manager UK & Ireland
Mr. Joan Gimenez
Email: [email protected]
Area: UK & Ireland
Territory Manager CEE, Eastern Europe & Russia
BDM Germany
Mr. Leander Peichl
Email: [email protected]
Area: Central & Eastern Europe - Germany
Marketing Department
Senior Channel Marketing Executive
Ms. Marjolein Hoetelmans
Email: [email protected]
Channel MarCom Executive
Ms. Tamara Steinbusch
Email: [email protected]
Territory Manager Turkey
Mr. Ercument Sapmaz
Email: [email protected]
Area: Turkey
Territory Manager Benelux, Nordics & France
Mr. Didier Snacken
Email: [email protected]
Area: Benelux, France, Israel & S-Africa
Inside Sales Department
Order & Procurement Supervisor
Ms. Juan Liu
Email: [email protected]
Junior Reseller Account Manager The Netherlands
Mr. Thijs van Keulen
Email: [email protected]
Area: The Netherlands
Sales Administration & Order Processing
Ms. Yana Xin
Email: [email protected]
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
4
Technical Department
Logistical Department
Operational Director
Mr. Sjaak van Oosterhout
Email: [email protected]
Coordinator Logistics & Office
Mr. Faruk Bagci
Email: [email protected]
IT-Specialist
Mr. Harm van der Meer
Email: [email protected]
Application Engineer
Mr. Rob Suykerbuyk
Email: [email protected]
Service & Support Engineer
Mr. Ian Hoeve
Email: [email protected]
Service Engineer
Ms. Lotte Wolfs
Email: [email protected]
Service & Service Engineer
Mr. Sander Blommensteijn
Email: [email protected]
Technical department
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
Territory Managers
 E-mail:
 Website:
[email protected]
http://eu.ute.com
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4. United Partner Benefits
As a United Partner you will benefit from extra support and special United programs. As a
registered Partner you’ve received login information to access the United Partner Portal. This
portal is the gateway to doing easy & quick business with Unitech.
United Partner Portal
You can login at: http://portal.unitech.eu/Login.aspx
After login you can easily find all necessary information about Unitech, Unitech products, extra service
and United programs especially developed for our United partners.
News and company information
Via the “Finance”, “Logistics”, “Marketing”,
“Sales”, “Technical” buttons you will find all
necessary information about Unitech
products & services.
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
Changing topics about
special promotions,
programs or other nice and
important facts.
 E-mail:
 Website:
[email protected]
http://eu.ute.com
6
Back to Home Page of Partner Portal
Explanation of the
special United programs
regarding the page topic
Direct downloads, online
forms and extensive
information
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
7
Company United Settings & Access
As a United Partner you can view your company details as you provided us at the registration for the
United Channel Partner Program.
Click on “Your Name” in the upper right corner of the page once you are logged in
If you are the ‘administer’ of your company you will see (and be able to change) the company settings:
United Partner Type logo
Create an
access for
a new
colleague
Overview of all company users that are registered and have access to the United portal.
As an ‘administer’ you can edit, change and delete contact settings and re-send a
password. You can also set the rights for financial info per user.
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
8
If you are a ‘regular company contact’ or if you click the ‘edit’ button of a contact on the company detail
page, you’ll see the personal contact details.
Contact details
Personal Social Media accounts
Rights to
access certain
information.
This can only
be changed by
‘administer’ of
company and
Unitech
personnel
Subscription for
Unitech’s
e-newsletters
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
9
5. Marketing Support
Unitech's Marketing team is pleased to support you in creating your own effective marketing
campaign, brochures, websites and other materials to promote (and sell) Unitech products.
This will contribute to a professional look and feel towards the market. Because we care!
Marketing materials
As a United partner you are able to download marketing materials from the portal. We aim to keep all
files is up-to-date so you will always have the latest versions. We also offer the possibility to request
printed Unitech marketing materials like product leaflets, harmonica brochures and solution
catalogues. Via the Marketing Material Request Form you can request a certain quantity of materials.
After submitting your request we will send the available marketing materials to you a.s.a.p.
Unitech Newsletters
Always want to have the latest updates and news of our company and products?
Make sure your e-mail address is right and sign up for the type of newsletters you would like to
receive. We will send you all important information on a regular basis.
For personal newsletter settings, please read chapter 4 of this Welkom Kit.
Marketing program
As a United partner you can benefit from special marketing programs like Seed Unit program, Special
promotion activities and marketing funding (based on type of United partner). Check out all marketing
programs at the right side of the marketing menu.
Special requests
In case you have a special request about marketing materials, please contact our Marketing
Department at +31 (0) 13 460 9292 or [email protected].
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
10
6. Technical Support
One of the services Unitech Europe offers to her customers is the best technical support
possible. Whether it is in the (pre-)phase of sales, at installation time or once the units are
installed, Unitech can support you during all stages. Support is provided in the form of
documentation, software and utilities, as well as by telephone, e-mail and a special technical
website.

Direct contact with Unitech Technical Support
As a United Partner you can contact the Unitech Technical Support directly via:
- T. 0031 13 460 9292
- [email protected]
Once you contact our tech-support we will generate a tech-ticket for future tracking

Www.unitechnical.info
This website gives a 24/7 support on all Unitech products to all Unitech customers. It contains
the latest information regarding Unitech products like manuals, tools, tips and tricks and many
other comprehensive information, like firmware upgrades.
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Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
7. UnitCare Service program
Now you can protect your units against accidental damage, normal wear
& tear and more with UnitCare, a convenient, direct pre-packaged service
from Unitech. You enjoy enhanced investment protection and a low total
cost of ownership.
Customers have different demands to keep operations running efficiently, as well as cost effectively.
Therefore UnitCare is based on understanding business and service needs of each industry where
Unitech’s mobile computers are running. This service program goes beyond the standard warranty
with a complete package of service levels offering a high level of security adjusted your business
needs
Easy online activation ensures coverage for the full length of your contract. Because the contracts are
pre-defined to cover every product quantity, it’s easy to select the right combination to cover your
devices.
Via the United Partner Portal you can easily register and manage your UnitCare licenses:


Login with your email address and password at http://portal.unitech.eu
Go to “Technical”  “UnitCare”
8. In-house developed software
Within our goal to offer our customers the best service & products possible, we develop software
solutions that help our customers achieve higher productivity and more efficient operations.
Our software offerings:
12Solutions
Our in-house developed solutions are called 12Solutions, providing great
enhancements to user experience and management needs. 12Solutions are
designed and created by qualified Unitech software engineers and reduce your
software integration costs. 12Solutions are available free of charge and increase
your value offering to end users. Some 12Solution examples;
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
12Lock
12Monitor
12Note
12KnowWhere
12Browse
12Capture
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
12
12Manage
12Manage is an internet based Device Management system. It will allow 24/7
access to a portal giving instant views on the complete install base of devices.
Updating quick and easy user applications or even locking down the device are
just a few options available in 12Manage, reducing the total cost of ownership.
JobGenPlus for HT630
JobGenPlus is a powerful application generator with an intuitive drag and drop, point and click style of
programming that enables applications to be developed and deployed with little or no programming
knowledge. Together with an embedded simulator your first application development steps are easily
made! For any extra speedy deployment of your terminals, use the ready-to-go applications that come
with JobGenPlus and brand it your own. Programming has never been so easy.
JobGenPlusEmbedded for HT660e
Transform your applications and make them future proof with JGPe for HT660e. JGPe provides an
uplift of your current DOS-based applications. Enrich them with powerful new features to optimize
business efficiency or use JGPe to totally change your business environment with new applications for
your Windows Embedded device. JGPe reinforces your applications by utilizing:
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


Ethernet of Wifi for fast file transfers
Full TCP/IP stack for networking
Bluetooth for wireless printing
Touchscreen for signature capture
Graphical display of images
If you are currently using JobGenPlus with the Unitech HT630, your code is compatible with JGPe.
This cross compatibility makes upgrades to Unitech’s HT660e easy.
More information about the 12Solutions, 12Manage or JGP(e), go to the partner portal  menu
’technical’  item ‘product info’ or contact Unitech Technical Support.
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
13
9. Unitech Terms & Conditions
GENERAL TERMS AND CONDITIONS OF
SALE OF UNIQUE TECHNOLOGY EUROPE
B.V. the Netherlands, (“Unitech”)
Date: 01-01-2009
Registration no. 4016 at the chambers of
commerce in Tilburg, the Netherlands
Article 1 – Definitions / Applicability of the
terms and conditions
1.1 “Buyer”: any party to whom Unitech agrees
to sell goods (“Products”). “Agreement”: any
agreement incorporating these terms and
conditions by reference, including offers
and quotations and confirmations.
1.2 The terms and conditions shall prevail
above the general terms and conditions of
Buyer and third parties, which are hereby
explicitly rejected, and shall cover all sales of
Products by Unitech to Buyer, all agreements
and actions concerned therewith, including
those of a preparatory nature.
1.3 Unitech reserves the right to make
changes to these terms and conditions at any
time. Such changes shall have effect thirty (30)
days from notification of change.
Article 2 – Products
2.1 Unitech retains the right to modify
Products, to introduce new Products for
inclusion in the Agreement, to definitely or
temporarily terminate Products or to exclude
them from the official pricelist, all without prior
notice.
Article 3 - Prices
3.1 All price quotations are without obligation
and do not bind Unitech.
3.2 All prices are ex-works, as defined in the
Incoterms 2000, from the Unitech
registered address in the Netherlands.
3.3 All prices are in Euro, unless agreed
otherwise in writing, and shall be exclusive of
sales tax (VAT), any other government levies,
transport costs and insurance premiums.
3.4 Unitech is entitled to adjust the agreed
prices of the Products. If Buyer is unwilling
to accept such adjustment Buyer may
terminate the respective order within seven
workdays from said notice.
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
Article 4 - Orders
4.1 An Agreement with Unitech shall only be
concluded if Unitech has accepted an
order in writing within seven working days after
receipt of the order or has
commenced execution thereof. The order shall
specify Products, quantity,
configuration, requested shipment date,
destination and mode of shipment.
4.2 If differences occur between the order by
Buyer and the confirmation thereof by
Unitech, then Buyer shall be deemed to have
agreed with the contents of the
confirmation unless Buyer informs Unitech
within three working days of the contrary.
Article 5 – Payment, delivery and shipping
5.1 All orders shall be paid for in accordance
with the terms of payment set forth in
the order confirmation.
5.2 If Buyer fails to pay the amounts due within
the agreed period, legal interest shall
be due on the outstanding amount by
operation of law, at the rate of 1.5% per month,
and furthermore all judicial and extra-judicial
costs.
5.3 Products shall be delivered to Buyer ex
Unitech's preferred warehouse.
5.4 The risk with regard to the Products sold or
delivered by Unitech to Buyer is
transferred to Buyer at the moment these
Products are segregated for the benefit of
Buyer in Unitech’s preferred warehouse.
5.5 The shipment and dispatch of the Products
shall be for the account and risk of
Buyer, even when the haulage company or
third party involved claims that freight
documents or the like contain clauses to the
effect that all damages sustained during
transport shall be for the account and risk of
the dispatcher.
5.6 Delivery times specified by Unitech are
approximates only. Unitech shall not be
liable for any damages if a delivery time is
exceeded and such does not give Buyer the
right to terminate the Agreement.
5.7 Unitech is responsible for obtaining the
relevant export permits and approvals for
the Products from the authorities in the
Netherlands. Buyer is responsible for all other
import permits and approvals.
 E-mail:
 Website:
[email protected]
http://eu.ute.com
14
Article 6 – Cancellation, configuration change,
reschedule
6.1 After Unitech's acceptance and
confirmation of an order, any cancellation
thereofor any change in configuration, quantity
or specific items shall be subject to the
following surcharges: 10% of total order
amount in case of a notice to Unitech within
15 days of the expected shipment date; 20% of
the total order amount in case of a notice to
Unitech within 7 days of the expected
shipment date. If the order is agreed upon in
writing to be irrevocable, the surcharge shall
be 100% of the total order amount, regardless
of the moment of notice. Any request by Buyer
to reschedule the delivery date beyond 60
days from the expected shipment date will be
treated as a cancellation and will be subject to
the charges listed above.
Article 7 – Intellectual property rights and
confidential treatment of information
7.1 All software, trademarks, trade names,
know-how, domain names, slogans, word
marks, logo’s, labels affixed by Unitech and
documentation connected with Products
are the exclusive property of Unitech and/or its
affiliates and may not be used without prior
written consent of Unitech. Buyer is prohibited
to remove or amend any indication of the
aforementioned intellectual property rights.
7.2 Buyer guarantees that all information of a
confidential nature received from
Unitech concerning proprietary items, trade
secrets, processes, inventions, marketing
and promotional techniques, and other
material designated as confidential by Unitech,
shall remain confidential.
7.3 Buyer shall hold Unitech and its affiliates
harmless from any damage, liabilities and
costs arising from or in connection with any
violation of this clause 7.
Article 8 – Warranty / Limitation of liability
8.1 Unitech warrants the Products for the
period indicated in the official Unitech Price
Book valid at the date the product was
purchased from Unitech. The warranty period
is calculated from the date on the invoice
issued by Unitech. Products must be checked
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
upon receipt by Buyer and defects be reported
within 7 working days after receipt or, in case
of invisible defects, within 7 working days after
discovery. Buyer cannot invoke this warranty in
case of an untimely report.
8.2 Unitech’s sole and exclusive obligation with
respect to claims under this warranty shall be
limited, at Unitech’s option, to repair or
replacement, and shall not apply to Products
improperly installed, negligently used,
damaged by misuse, accident or neglect,
including failure to follow instructions. All costs
incurred in delivering defective Products to
Unitech shall be borne by Buyer; all costs
incurred in returning repaired or replacement
Products to Buyer will be borne by Unitech.
8.3 The aforementioned warranties are
exclusive remedies and are in tier of any and
all other warranties whether expressed or
implied, including, without limitation and
warranty of merchantability or fitness for a
particular purpose. The warranty granted
above shall extend directly to Buyer and not to
Buyer’s customers, agents or representatives.
8.4 In no event shall Unitech be liable for
special, indirect, incidental or consequential
damages or for any lost profits.
Article 9 – Termination
9.1 Should Buyer: (i) apply for his own
bankruptcy, be declared bankrupt, submit an
application for suspension of payments, or
should his property be attached; (ii) after
receipt of a notification of default, fail to fulfill
any condition imposed by law or any
agreement that Buyer has with respect to
Unitech; (iii) fail to pay an invoice or part
thereof within the applicable payment period;
(iv) cease trading, transfer its company or the
control there over, or an important part thereof,
or dissolve its company, Unitech shall then
have the right to terminate the Agreement
immediately.
Article 10 – Force majeure
10.1 Unitech shall not be bound to meet any
obligation if prevented from doing so as a
consequence of force majeure. Force majeure
shall be deemed to include any and all
circumstances due to which Unitech shall be
 E-mail:
 Website:
[email protected]
http://eu.ute.com
15
temporarily or permanently unable to fulfill its
obligations such as the imposition of
government measures, strikes, fire, flooding,
explosions, labor arrest, trade dispute, a
shortage of labour or materials, default on the
part of Unitech’s suppliers, and any and all
circumstances that reasonably prevent Unitech
to meet its obligations towards Buyer.
Article 11 – Governing law, choice of forum
and arbitration
11.1 The Agreement shall be governed by the
laws of the Netherlands.
11.2 In the event that Buyer is domiciled in a
member state of the European Union at
the time that proceedings are commenced, any
and all disputes will be settled by the
competent court in Amsterdam, the
Netherlands.The above will not affect Unitech’s
power to submit a dispute to the court that
would be competent in the absence of this
provision. In the event that Buyer is not
domiciled in a member state of the European
Union upon the commencement of
proceedings, dispute resolution will be effected
in accordance with the rules of the Netherlands
Arbitration Institute (NAI). This arbitration will
take place in Amsterdam, the Netherlands, and
will be conducted in English.
Article 12 – Transfer, assignment
12.1 The rights and obligations under the
Agreement may not be transferred or assigned
by Buyer, without prior written permission from
Unitech. Any attempt thereto without
permission shall be null and void. Unitech may
transfer and assign its rights and obligations
under the Agreement with notice given to
Buyer.
Article 13 – Retention of title
13.1 Without prejudice to the provisions in
clause 5.4, all Products supplied by Unitech
remain the property of Unitech until the debt
owed by Buyer to Unitech has been settled in
full, this debt being the amount that Buyer has
owed Unitech since the realization of the
Agreement, inclusive of all interest and costs.
13.2 Buyer is not allowed to pledge Products
or to encumber them in any other way as
long as the Products are subject to any
retention of title. “The relation between the
sales agreement and the general terms and
conditions of sales should be determined in the
sales agreement and not in the general terms
and condition of sales itself.”
If case you are missing some important
information inside this Welcome kit or
have a great idea you would like to share,
please don’t hesitate to contact us.
Your feedback helps us to improve or
extend our service to you and all the our
partners.
Because we care!
Unique Technology Europe BV
Kapitein Hatterasstraat 19, 5015 BB Tilburg, THE NETHERLANDS
 Tel: +31 (0)13 460 9292
 Fax: +31 (0)13 460 9293
 Registration no: 18054486
 VAT no: NL8074.13.598.B01
 E-mail:
 Website:
[email protected]
http://eu.ute.com
16