B410/B420/B430/B440 How to remove Jammed Paper B410/B420/B430/B440 How to remove Jammed Paper Rev 1.0 2010-10-20 <1> © Copyright 2010 Oki Data Corporation B410/B420/B430/B440 How to remove Jammed Paper CONTENTS Error Message of Paper Jam (Displayed on LCD panel) .................................................. 3 Clearing Media Jams ............................................................................................ 4 INPUT JAM ..................................................................................................... 4 FEED JAM OR EXIT JAM.................................................................................... 4 <2> © Copyright 2010 Oki Data Corporation B410/B420/B430/B440 How to remove Jammed Paper Error Message of Paper Jam (Displayed on LCD panel) CODE # Operator panel display 372 OPEN REAR COVER 372:PAPER JAM 380 OPEN UPPER COVER 380:PAPER JAM 381 OPEN UPPER COVER 381:PAPER JAM 382 OPEN UPPER COVER 382:PAPER JAM 389 OPEN UPPER COVER 389:PAPER JAM 1. INPUT JAM - paper has failed to leave the selected feed tray and enter the internal paper path of the printer. A typical message indicates a paper jam and identifies the tray to check. 390 CHECK MP TRAY(B430,B440) 390:PAPER JAM CHECK MANUAL(B410) 390:PAPER JAM 2. FEED JAM - paper has entered the printer but failed to reach the exit. A typical message indicates a paper jam and advises you to open the top cover for access. 391 OPEN UPPER COVER 391:PAPER JAM 392 OPEN UPPER COVER 392:PAPER JAM 400 OPEN UPPER COVER 400:PAPER SIZE ERROR 3. EXIT JAM - paper has reached the exit but has failed to exit completely from the printer. A typical message indicates an exit jam and advises you to open the top cover for access. <3> © Copyright 2010 Oki Data Corporation B410/B420/B430/B440 How to remove Jammed Paper Clearing Media Jams FEED JAM OR EXIT JAM INPUT JAM 1. Remove the tray and clear any misfed sheets as given left page. 2. Press the cover release and open the printer’s top cover. NOTE The B430dn model has been illustrated below. The principles are the same for all models of this printer. WARNING! If the printer has been powered on, the fuser area will be hot. This area is clearly marked. Do not touch it. 1. Remove the paper tray from the printer. 3. Carefully lift out the image drum, complete with the toner cartridge. Be careful not to touch or scratch the green drum surface. 2. Remove any crumpled or folded paper. 3. Remove any paper from the underside of the printer. CAUTION! Never expose the image drum unit to light for more than 5 minutes. Never expose the image drum unit to direct sunlight. Always hold the image drum unit by the ends or from the top. Never touch the surface of the green drum inside the image drum unit. 4. Remove any jammed sheets from the paper path. 4. Replace the paper tray. After successful removal of any damaged or misfed paper, the printer should continue printing. <4> © Copyright 2010 Oki Data Corporation B410/B420/B430/B440 How to remove Jammed Paper 5. Re-install the image drum complete with toner cartridge. > If the paper is difficult to remove, push the cover in the arrow direction, raise it and remove the paper. 6. Lower the top cover but do not press down to latch it closed yet. This will protect the drum from excessive exposure to room lighting, while you check the remaining area for jammed sheets. 7. Open the rear cover and check for paper in the rear path. > Pull out any paper found in this area. 2 1 9. Open the Multi purpose Tray (Manual Feed Tray for B410d and B410dn). > Remove any paper that you find, and then close the tray. > If the paper is low down in this area and difficult to remove, it is probably still gripped by the fuser. In this case, raise the top cover, reach around and press down on the fuser pressure release lever. > If you are not using the rear cover, close it once the paper is removed from this area. 8. Remove the Duplex unit and check for any paper in this area. Remove any paper and replace the duplex unit. 10. Close the top cover and press down to latch it closed. 11. The printer will warm up and commence printing when ready. The page lost through the jam will normally be reprinted. <5> © Copyright 2010 Oki Data Corporation B410/B420/B430/B440 How to remove Jammed Paper NOTE If the edge of the jammed paper protrudes (or can be seen) from the exit, reinstall the image drum, close the top cover and switch the printer on. Remove the jammed paper from the exit when the exit roller begins rotating after a few seconds after switching on. However, if the jammed paper cannot be removed, contact a service representative. <6> © Copyright 2010 Oki Data Corporation B411/431 How to remove Jammed Paper B411/B431 How to remove Jammed Paper Rev 1.0 2010-07-07 <1> © Copyright 2010 Oki Data Corporation B411/431 How to remove Jammed Paper CONTENTS Error Message of Paper Jam (Displayed on LCD panel) .................................................. 3 Clearing Media Jams ............................................................................................ 4 INPUT JAM ..................................................................................................... 4 FEED/DUPLEX OR EXIT JAM .............................................................................. 4 <2> © Copyright 2010 Oki Data Corporation B411/431 How to remove Jammed Paper Error Message of Paper Jam (Displayed on LCD panel) 1 2 3 CODE # 2 1. INPUT JAM - paper has failed to leave the selected feed tray and enter the internal paper path of the printer. A typical message indicates a paper jam and identifies the tray to check. 2. FEED/DUPLEX JAM - paper has entered the printer but failed to reach the exit. A typical message indicates a paper jam and advises you to open the top cover for access. 3. EXIT JAM - paper has reached the exit but has failed to exit completely from the printer. A typical message indicates an exit jam and advises you to open the top cover for access. Operator panel display 372 OPEN REAR COVER 372:PAPER JAM 380 OPEN UPPER COVER 380:PAPER JAM 381 OPEN UPPER COVER 381:PAPER JAM 382 OPEN UPPER COVER 382:PAPER JAM 389 OPEN UPPER COVER 389:PAPER JAM 390 CHECK MP TRAY(B431dn) 390:PAPER JAM CHECK MANUAL(B411dn) 390:PAPER JAM 391 OPEN UPPER COVER 391:PAPER JAM 392 OPEN UPPER COVER 392:PAPER JAM 400 OPEN UPPER COVER 400:PAPER SIZE ERROR 409 OPEN UPPER COVER 409:FACE UP STACKER ERROR <3> © Copyright 2010 Oki Data Corporation B411/431 How to remove Jammed Paper Clearing Media Jams FEED/DUPLEX OR EXIT JAM INPUT JAM 1. Remove the tray and clear any misfed sheets as given left page. 2. Press the cover release and open the printer’s top cover. NOTE The B431dn model has been illustrated below. The principles are the same for all models of this printer. WARNING! If the printer has been powered on, the fuser area will be hot. This area is clearly marked. Do not touch it. 1. Remove the paper tray from the printer. 3. Carefully lift out the image drum, complete with the toner cartridge. Be careful not to touch or scratch the green drum surface. 2. Remove any crumpled or folded paper. 3. Remove any paper from the underside of the printer. CAUTION! Never expose the image drum unit to light for more than 5 minutes. Never expose the image drum unit to direct sunlight. Always hold the image drum unit by the ends or from the top. Never touch the surface of the green drum inside the image drum unit. 4. Remove any jammed sheets from the paper path. 4. Replace the paper tray. After successful removal of any damaged or misfed paper, the printer should continue printing. <4> © Copyright 2010 Oki Data Corporation B411/431 How to remove Jammed Paper 8. Remove any jammed paper from the face up stacker. 5. Re-install the image drum complete with toner cartridge, ensuring that the pegs (1& 2) correctly locate into the slots on each side of the printer (3). 1 2 3 9. Open the rear cover and check for paper in the rear path. Pull out any paper found in this area. 3 6. Lower the top cover but do not press down to latch it closed yet. This will protect the drum from excessive exposure to room lighting, while you check the remaining area for jammed sheets. 7. Remove any jammed paper from the face down stacker. Close it once the paper is removed from this area. 10. Check for paper jam in Transfer unit. Remove the Image Drum as described in step 3., then, remove the Transfer unit (1) by raising the coloured handles (2) on each side, and then by holding the handles and gently lifting it out. 2 NOTE If the edge of the jammed paper protrudes (or can be seen) from the exit, reinstall the image drum, close the top cover and switch the printer on. Remove the jammed paper from the exit when the exit roller begins rotating after a few seconds after switching on. However, if the jammed paper cannot be removed, contact a service representative. 1 2 <5> © Copyright 2010 Oki Data Corporation B411/431 How to remove Jammed Paper 12. Open the Multi Purpose Tray (1) (Manual Feed Tray for B411d and B411dn). Remove any paper that you find (2), and then close the tray. Remove any paper and replace the Transfer unit. 2 1 Re-install the image drum as described in step 5. 13. Close the top cover and press down to latch it closed. 11. Check for paper jam under the Paper Guard. Remove the Image Drum as described in step 3. 14. The printer will warm up and commence printing when ready. The page lost through the jam will normally be reprinted.vcxx Raise the Paper Guard (1) and remove the paper (2). Lower the Paper Guard back into position. 1 2 Re-install the image drum as described in step 5. <6> © Copyright 2010 Oki Data Corporation
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