B410/B420/B430/B440 How to remove Jammed Paper
B410/B420/B430/B440
How to remove Jammed Paper
Rev 1.0 2010-10-20
<1>
© Copyright 2010 Oki Data Corporation
B410/B420/B430/B440 How to remove Jammed Paper
CONTENTS
Error Message of Paper Jam (Displayed on LCD panel) .................................................. 3
Clearing Media Jams ............................................................................................ 4
INPUT JAM ..................................................................................................... 4
FEED JAM OR EXIT JAM.................................................................................... 4
<2>
© Copyright 2010 Oki Data Corporation
B410/B420/B430/B440 How to remove Jammed Paper
Error Message of Paper Jam (Displayed on LCD panel)
CODE #
Operator panel display
372
OPEN REAR COVER
372:PAPER JAM
380
OPEN UPPER COVER
380:PAPER JAM
381
OPEN UPPER COVER
381:PAPER JAM
382
OPEN UPPER COVER
382:PAPER JAM
389
OPEN UPPER COVER
389:PAPER JAM
1. INPUT JAM - paper has failed to leave the selected feed tray
and enter the internal paper path of the printer. A typical
message indicates a paper jam and identifies the tray to check.
390
CHECK MP TRAY(B430,B440)
390:PAPER JAM
CHECK MANUAL(B410)
390:PAPER JAM
2. FEED JAM - paper has entered the printer but failed to reach
the exit. A typical message indicates a paper jam and advises
you to open the top cover for access.
391
OPEN UPPER COVER
391:PAPER JAM
392
OPEN UPPER COVER
392:PAPER JAM
400
OPEN UPPER COVER
400:PAPER SIZE ERROR
3. EXIT JAM - paper has reached the exit but has failed to exit
completely from the printer. A typical message indicates an exit
jam and advises you to open the top cover for access.
<3>
© Copyright 2010 Oki Data Corporation
B410/B420/B430/B440 How to remove Jammed Paper
Clearing Media Jams
FEED JAM OR EXIT JAM
INPUT JAM
1. Remove the tray and clear any misfed sheets as given left page.
2. Press the cover release and open the printer’s top cover.
NOTE
The B430dn model has been illustrated below. The principles are the
same for all models of this printer.
WARNING!
If the printer has been powered on, the fuser area will be hot. This area is
clearly marked. Do not touch it.
1. Remove the paper tray from the printer.
3. Carefully lift out the image drum, complete with the toner cartridge.
Be careful not to touch or scratch the green drum surface.
2. Remove any crumpled or folded paper.
3. Remove any paper from the underside of the printer.
CAUTION!
Never expose the image drum unit to light for more than 5 minutes. Never
expose the image drum unit to direct sunlight. Always hold the image
drum unit by the ends or from the top. Never touch the surface of the
green drum inside the image drum unit.
4. Remove any jammed sheets from the paper path.
4. Replace the paper tray.
After successful removal of any damaged or misfed paper, the printer
should continue printing.
<4>
© Copyright 2010 Oki Data Corporation
B410/B420/B430/B440 How to remove Jammed Paper
5. Re-install the image drum complete with toner cartridge.
> If the paper is difficult to remove, push the cover in the arrow direction, raise it
and remove the paper.
6. Lower the top cover but do not press down to latch it closed yet. This will protect
the drum from excessive exposure to room lighting, while you check the remaining
area for jammed sheets.
7. Open the rear cover and check for paper in the rear path.
> Pull out any paper found in this area.
2
1
9. Open the Multi purpose Tray (Manual Feed Tray for B410d and B410dn).
> Remove any paper that you find, and then close the tray.
> If the paper is low down in this area and difficult to remove, it is probably still
gripped by the fuser. In this case, raise the top cover, reach around and press
down on the fuser pressure release lever.
> If you are not using the rear cover, close it once the paper is removed from this
area.
8. Remove the Duplex unit and check for any paper in this area. Remove any paper
and replace the duplex unit.
10. Close the top cover and press down to latch it closed.
11. The printer will warm up and commence printing when ready. The page lost
through the jam will normally be reprinted.
<5>
© Copyright 2010 Oki Data Corporation
B410/B420/B430/B440 How to remove Jammed Paper
NOTE
If the edge of the jammed paper protrudes (or can be seen) from the
exit, reinstall the image drum, close the top cover and switch the
printer on. Remove the jammed paper from the exit when the exit
roller begins rotating after a few seconds after switching on. However,
if the jammed paper cannot be removed, contact a service
representative.
<6>
© Copyright 2010 Oki Data Corporation
B411/431 How to remove Jammed Paper
B411/B431
How to remove Jammed Paper
Rev 1.0
2010-07-07
<1>
© Copyright 2010 Oki Data Corporation
B411/431 How to remove Jammed Paper
CONTENTS
Error Message of Paper Jam (Displayed on LCD panel) .................................................. 3
Clearing Media Jams ............................................................................................ 4
INPUT JAM ..................................................................................................... 4
FEED/DUPLEX OR EXIT JAM .............................................................................. 4
<2>
© Copyright 2010 Oki Data Corporation
B411/431 How to remove Jammed Paper
Error Message of Paper Jam (Displayed on LCD panel)
1
2
3
CODE #
2
1. INPUT JAM - paper has failed to leave the selected feed tray
and enter the internal paper path of the printer. A typical
message indicates a paper jam and identifies the tray to check.
2. FEED/DUPLEX JAM - paper has entered the printer but failed
to reach the exit. A typical message indicates a paper jam and
advises you to open the top cover for access.
3. EXIT JAM - paper has reached the exit but has failed to exit
completely from the printer. A typical message indicates an exit
jam and advises you to open the top cover for access.
Operator panel display
372
OPEN REAR COVER
372:PAPER JAM
380
OPEN UPPER COVER
380:PAPER JAM
381
OPEN UPPER COVER
381:PAPER JAM
382
OPEN UPPER COVER
382:PAPER JAM
389
OPEN UPPER COVER
389:PAPER JAM
390
CHECK MP TRAY(B431dn)
390:PAPER JAM
CHECK MANUAL(B411dn)
390:PAPER JAM
391
OPEN UPPER COVER
391:PAPER JAM
392
OPEN UPPER COVER
392:PAPER JAM
400
OPEN UPPER COVER
400:PAPER SIZE ERROR
409
OPEN UPPER COVER
409:FACE UP STACKER
ERROR
<3>
© Copyright 2010 Oki Data Corporation
B411/431 How to remove Jammed Paper
Clearing Media Jams
FEED/DUPLEX OR EXIT JAM
INPUT JAM
1. Remove the tray and clear any misfed sheets as given left page.
2. Press the cover release and open the printer’s top cover.
NOTE
The B431dn model has been illustrated below. The principles are the
same for all models of this printer.
WARNING!
If the printer has been powered on, the fuser area will be hot. This area is
clearly marked. Do not touch it.
1. Remove the paper tray from the printer.
3. Carefully lift out the image drum, complete with the toner cartridge.
Be careful not to touch or scratch the green drum surface.
2. Remove any crumpled or folded paper.
3. Remove any paper from the underside of the printer.
CAUTION!
Never expose the image drum unit to light for more than 5 minutes. Never
expose the image drum unit to direct sunlight. Always hold the image
drum unit by the ends or from the top. Never touch the surface of the
green drum inside the image drum unit.
4. Remove any jammed sheets from the paper path.
4. Replace the paper tray.
After successful removal of any damaged or misfed paper, the printer
should continue printing.
<4>
© Copyright 2010 Oki Data Corporation
B411/431 How to remove Jammed Paper
8. Remove any jammed paper from the face up stacker.
5. Re-install the image drum complete with toner cartridge, ensuring that the pegs
(1& 2) correctly locate into the slots on each side of the printer (3).
1
2
3
9. Open the rear cover and check for paper in the rear path.
Pull out any paper found in this area.
3
6. Lower the top cover but do not press down to latch it closed yet. This will protect
the drum from excessive exposure to room lighting, while you check the remaining
area for jammed sheets.
7. Remove any jammed paper from the face down stacker.
Close it once the paper is removed from this area.
10. Check for paper jam in Transfer unit.
Remove the Image Drum as described in step 3., then, remove the
Transfer unit (1) by raising the coloured handles (2) on each side,
and then by holding the handles and gently lifting it out.
2
NOTE
If the edge of the jammed paper protrudes (or can be seen) from the
exit, reinstall the image drum, close the top cover and switch the
printer on. Remove the jammed paper from the exit when the exit
roller begins rotating after a few seconds after switching on. However,
if the jammed paper cannot be removed, contact a service
representative.
1
2
<5>
© Copyright 2010 Oki Data Corporation
B411/431 How to remove Jammed Paper
12. Open the Multi Purpose Tray (1) (Manual Feed Tray for B411d and B411dn).
Remove any paper that you find (2), and then close the tray.
Remove any paper and replace the Transfer unit.
2
1
Re-install the image drum as described in step 5.
13. Close the top cover and press down to latch it closed.
11. Check for paper jam under the Paper Guard.
Remove the Image Drum as described in step 3.
14. The printer will warm up and commence printing when ready. The page lost
through the jam will normally be reprinted.vcxx
Raise the Paper Guard (1) and remove the paper (2). Lower the Paper Guard
back into position.
1
2
Re-install the image drum as described in step 5.
<6>
© Copyright 2010 Oki Data Corporation