HOW TO READ YOUR BILL The HOW TO READ YOUR BILL page was prepared to help you understand your new bill and the billing procedures of NewWave Communications. If you still have questions, the staff of NewWave Communications is available with prompt and courteous service. Please give us a call at 1-888-863-9928. TO PAY YOUR BILL Please pay your bill by using one of our convenient and easy payment options: UNDERSTANDING YOUR BILL Each month you will receive a bill for your monthly service. All subscribers are billed for services one month in advance. Please pay your bill on or before the Payment Due Date to avoid a late payment fee. • On-line at www.newwavecom.com YOUR FIRST BILL This itemized bill will include: • Charges for one month of service in advance. Any payment applied to your account. Any outstanding charges. The bill will look like the example on this page. BILLING PROCEDURES We understand the confusion that accompanies bills. We want you to understand everything that you are paying for and receiving. The purpose of this notice is to help you understand the billing procedures of NewWave Communications. • - see reverse side of bill for details to sign up • Mail - using the enclosed return envelope • Automated payment by phone at 888-863-9928 HERE IS THE KEY TO EACH AREA ON YOUR BILL: 7606 0000 NO DO 23 05172009 0015147 001 Page 1 of 3 2oz 135 BIL BRE 1 Account Number 000123456 Payment Due By 12/21/2011 $286.48 Amount Due 2 Area’s fastest internet. 3 4 newwavecom.com/livechatactive.php newwavecom.com 1-888-863-9928 Joe Customer FOR SERVICE AT: Service Address City, State 11234 Welcome To NewWave... home of the area’s fastest internet Monthly Statement Summary Your first invoice includes current charges and any payments that have been made. Partial service days are the days you have your cable service before your cycle date begins. Payment must be received on or before the due date to avoid a $7.99 late payment fee, taxes may apply. Tips For New Customers Like us on Facebook B Follow Us On Twitter Enhance Your Customer Experience Visit www.nwcable.net to: • Consolidate your email • Manage your phone features • Monitor your security system • Check out the local news, weather and sports • Search channel listings for your favorite shows • View online programs like ! Don’t miss the enclosed “How To Read Your Bill” section of this statement. Service Period 11/17/11 - 12/16/11 Previous Balance $143.23 Payments and Adjustments -$143.23 Current Charges $103.93 Total Amount Due $103.93 Please allow 3-5 days for delivery and payment processing. If payment is processed after due date a late fee will be assessed. 5 $ Convenient Payment Options • Online - newwavecom.com/easypay.html • Automated Payment Service - 1-888-863-9928 Make payments over the phone without the need for an operator. • Bill Float - see newwavecom.com for details Get up to 30 days to pay, no credit check, bank account required. • Your Nearest Store Location 12345 ANY Street 12345 ANY Street Any City, ST Any City, ST Important billing detail on back PO BOX 988 SIKESTON, MO 63801 6 A 7624 1000 NO RP 14 09142009 YYYNNNNN 0000001 S1 T1 CUSTOMER NAME STREET ADDRESS PO BOX OPTIONAL CITY STATE ZIP PLUS FOUR 1. Your account number - Please write this number on your check or money order. 2. Due date - Your payment must be received in our office on or before the Payment Due Date to avoid a $7.99 late payment fee. A. Please return this portion with your payment. B. Keep this portion for your records. 3. How to contact us. 4. Important messages - Please read them. 5. Total amount of payment due. 6. Your name and billing address. 7. Remittance address to which your payment is sent. 8. Statement date - Payments made after this date will be shown on next month’s bill. 9. Transaction lines - These lines show your charges for this bill. Please return this portion with your payment Account Number 000123456 Payment Due By Amount Due 12/21/2011 $103.93 Amount Enclosed $__________________ 7 Make checks payable to: NEWWAVE COMMUNICATIONS PO BOX 988 SIKESTON, MO 63801 10125063301 00004715 0 FREEDOM! ENJOY YOUR Free from checks - Save your checks for other things TV Free time - One less thing to do 4 Acc oun Wa r t Nu INT ERN ET mb er 0 00 pW 123 The 456 fast ave H dow e nload st inte igh-S rne files pee t at th Dinosa d In ur fi in the e sp t les eed e ntire erne of so at the t u spe und ed o nivers . 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