April 2013
LEADERSHIP JOURNEY
HOW TO RESOLVE CONFLICTS IN A “C.A.L.M” FASHION
CLARIFY THE ISSUE
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Think – minimize emotions by dissecting the problem
Answer questions that will clarify the conflict: What am I upset
about? What exactly am I feeling? How might I have contributed
to the problem? Where might the other person have been
“coming from”? Has this happened before or is it a first-time
occurrence?
Ignore NON-issues (overreactions on your part)
ADDRESS THE PROBLEM
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Meet with the other person
Use a non-accusatory opening
Describe what happened, its impact, and how you feel
LISTEN TO THE OTHER SIDE
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Be open to the other person’s concerns
Employ effective listening techniques
Be sure to listen if you are “the other person”
MANAGE YOUR WAY TO RESOLUTION
Gain agreement that a problem exists
Identify each other’s concerns and needs
Explore possible win-win solutions
Agree on a course of action
Determine how missteps will be handled
Close on a positive note
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For more information on this and other high-impact Walk The Talk resources,
please visit www.walkthetalk.com.
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CONTENTS
1 LEADERSHIP JOURNEY
3 WHAT IS WELLNESS?
4 I AM PROUD OF MY CHILD
5 CHARACTER AWARD WINNER - ACCOUNTABILITY
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6 CHARACTER AWARD WINNER - COMMUNICATION
7 ETECH RECIPE OF THE MONTH
7 INN TEAM ACHIEVEMENT CELEBRATION
8 BARODA LEADERSHIP CHARACTERISTICS AWARDS
8 DINNER WITH VERIZON CLIENT
9 EASTER CELEBRATIONS AT NACOGDOCHES
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10 VERIZON DOES IT AGAIN!
10 LUFKIN HEALTH FAIR
11 COACHING TACTICS AND TECHNIQUES
11 EASTER CELEBRATIONS AT LUFKIN
12 MEDALLIA EMS LAUNCH
13 ETECH HAS TALENT
14 ETECH GOT TALENT
14 TWC LEADER'S OUTING
15 MATT'S CONTEST
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15 WEDDINGS ALL THE WAY!
16 NAMASTE INDIA!
16 LUFKIN R&R CEREMONY
17 R&R CELEBRATIONS
17 FUN AT TWC!
18 HOLI CELEBRATIONS!
18 REACQ IPAD CONTEST
18 CORPORATE CHALLENGE WINNERS
19 QUALITY AWARD WINNERS FOR MARCH
20 MOVING ON TO NEWER HORIZONS
21 RUSK R&R WINNERS
22 BIRTHDAYS IN MAY
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WELLNESS CORNER
WHAT IS WELLNESS?
W
ellness is defined as “an active process of becoming aware of and making choices towards a more
successful existence.”
Because living a “successful existence” means something different to each individual, wellness can be many
things, but it generally includes the pursuit of health, defined as “a state of complete physical, mental and
social well-being and not merely the absence of disease or infirmity” and working towards achieving one’s
full potential.
Your pathway to wellness can be:
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Good health
Saving more money
Healthy relationships
Being good to yourself
Showing gratitude
Keeping good friends close
Taking care of your community
Eating one less cookie
Looking for a new job
Learning how to let go
Walking instead of driving
Playing with your pet
A day at the spa
Eating fresh fruit from your own garden
Mastering a difficult yoga pose
Did you know?
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Connecting with others can help you to enjoy the times when you are alone.
Staying positive can improve your mood and your health.
If you quit smoking now, in 20 minutes your heart rate drops, and in 12 hours the carbon monoxide (a gas
that can be toxic) in your blood drops to normal.
Exercising in “spurts” can be just as effective as continuous exercise.
Helping others may help you experience less depression.
Drinking beverages with caffeine should be stopped 6-8 hours before bed to ensure a more restful sleep.
Creating joy and satisfaction can be easy with little things such as making a gourmet meal while listening
to your favorite music, treating yourself to a massage, or even taking a few moments to admire nature.
What you drink is just as important as what you eat.
Spirituality can give you a sense of purpose and meaning.
Writing down your problems can help shift your thinking about the issue and ultimately improve your
mood.
It is essential to choose a provider who understands the importance of the both of you working
collaboratively regarding your health care.
Stress management techniques are important because chronic (long-lasting) stress can change your
brain and the way you function.
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"I AM PROUD OF MY CHILD"
C
hildren are the most precious gifts from God. Their achievements -- may
be small or big -- right from their childhood to any age brings immense
sense of pride and happiness to their parents. Parents
always like to see their children grow up in life and achieve great Success. Every
moment of joy, success, sadness, failure in Children's life has a equal bearing
on the Parents as it has on the children. One of Etech's employee Dusty Wade
too felt a sense of pride when her Son showed immense courage and quick
thinking that led to saving the life of one person. This incident certainly made
her say "I am Proud of My Child". The report about the incident that was published in a local daily is as below:
Parent ~ Dusty Wade (Nacogdoches Center Sales Leader)
RUSK, TX (KLTV) - Rusk High School freshman Blayke Holsome says he thought of his bus driver's family
during Tuesday's accident. "I knew him and his family and I said, ‘his family, they can't go through this.'"
Rusk ISD officials say the bus driver had a medical emergency while driving students to school. They say,
luckily, the bus was moving slowly in an apartment complex parking lot when the incident happened. "There
was a big boom! I didn't think anything of it at first," says 15-year-old Holsome. He then realized he had to
act quickly, "I ran to the front of the bus, put the bus in neutral, removed his leg from the pedal, and put it
into park."
"The bus in front of us was going crazy on the radio and I said, ‘Calm down.' And it got quiet and I just told
him, ‘The driver is down, we've hit another bus, and we need paramedics.'" No students were injured. After
everyone was off the bus, Holsome saw how serious the drivers condition was. "Somebody reached down
and touched his pulse and then it was like a big gasp and that moment for me, I was like, ok they've got to
hurry up." Rusk ISD Superintendent Dr. Scott Davis says the driver was taken to a Dallas hospital. "He's a
part of our team, he's a part of our family and so our hearts are definitely with he and his wife."
Davis says Tuesday's series of events was a miracle. He and his children almost drove Holsome to school this
morning, and there's another twist. "It was kind of strange because the bus that we had hit normally comes
in behind us," Holsome says. Holsome and Davis agree that those two things are no coincidence. Holsome
thanks God for helping him stay calm so he could help others.
Holsome credits his father for teaching him about cars. He says that's how he knew how to put the bus in
neutral and apply the parking break. The driver of the bus is still being treated at a Dallas hospital. Rusk ISD
officials are not releasing his name yet.
This article is very special and we wanted to share with the Etech employees. A week after the article was submitted; we learned
that the bus driver passed away. Please keep the bus driver’s family in your prayers.
source:http://www.kltv.com/story/21926589/school-bus-accident-prompts-etx-teenager-to-act-quickly
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CHARACTER AWARD WINNER
LEADER OF ACCOUNTABILITY
I am Moniqua Flemon
E
tech is a company that has
provided me with the tools
to grow both professionally
and personally.
The Etech family celebrates the
talents and strengths of its people,
and allows me to celebrate versus
compromise my faith.
Proverbs 3:5-6 Trust in the Lord with all your
heart and lean not on your own understanding. In all your ways acknowledge Him, and
He shall direct your path.
And...
I AM ETECH
I invite you to visit www.etechgs.com to find out how you can
become part of a company that cares about its people and their families.
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CHARACTER AWARD WINNER
I am Rahul Gangwani
R
ahul Started his career with Etech as an
outbound voice agent for ADSL outbound in November 2007. He also dialed for UK based outbound processes of UPI
and I-Care. His hard work gave him opportunity to work as a Trainer in December
2009.Rahul Started as a trainer for your voice
processes and moved to Verizon C2C process
in February 2010. He has been associated with
Verizon and has been taking classroom trainings and handling incubation.
Recipient of the Leadership
COMMUNICATION AWARD
And...
Rahul brings with him strong product and operational knowledge, his strong domain knowledge of the call center industry will enable us
in training and developing world class Team
Members. He is a perfectionist and believes in
truthful and dedicated work. Rahul was
awarded the "Teachability" Leadership award
for 2011 and "Communication" Leadership
award for 2012 for Etech Baroda. He has also
been awarded "Recognition for his excellent
work" several times.
Rahul takes care of monthly Rewards and Recognition ceremony. His interests are watching
movies and visiting historical places. He has
completed his Bachelors of Commerce from
Gujarat University.
I AM ETECH
I invite you to visit www.etechgs.com to find out how you can
become part of a company that cares about its people and their families.
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ETECH RECIPE OF THE MONTH
Chicken Caesar Wraps
Ingredients:
• ¾ cup fat-free creamy Caesar salad dressing
• ¼ cup grated Parmesan cheese
• ½ tsp. garlic pepper
• ¼ tsp. pepper
• 3 cups of cubed cooked chicken breast
• 2 cups torn romaine
• ¾ cup Caesar salad croutons, coarsely chopped
• 6 whole wheat tortillas (8in.)
Directions:
1. In a bowl, combine the dressing, cheese, garlic powder and pepper.
Add the chicken, romaine and
croutons.
2. Spoon 2/3 cups chicken mixture down the center of each
tortilla; roll up.
Nutrition Facts: 1 wrap equals 332 calories, 7g fat (1g saturated fat), 57
mg cholesterol, 689 mg sodium, 37 g carbohydrate, 4 fiber, 27 g protein.
Nancy’s Tip:
"The chicken mixture is great
to make ahead of time. It can
be refrigerated for a couple of
hours, so it’s an ideal dish for a
"
get together.
Diabetic Exchanges: 3 very lean meat, 2 ½ starch, ½ fat.
-- Recipe contributed by Nancy Pratt.
INN TEAM ACHIEVEMENT CELEBRATION
T
he Integrative Nutrition Click 2 Chat team at the Nacogdoches center has been consistent with their
performance and achieving their targets. The team continues to excel in their performance and has
hit their 40% conversion goal for the 3rd month in a row. To celebrate this accomplishment and all
their hard work, the team was rewarded with stuffed baked potatoes by Account Manager, Jim Getz.
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ETECH BARODA LEADERSHIP CHARACTERISTICS
AWARDS 2012
A
nnual Leadership Characteristic awards hold a special value for every leader and with that note the
2012 Leadership Characteristics Awards were announced at Etech Baroda. All the leaders stay
excited and wait for the entire year for this day. It definitely brings a special feeling of pride and confidence when a Leader’s work and potential is appreciated and recognized by all in the form of a characteristic award. The winners mentioned were overwhelmed receiving the award from Ashwini Kumar, Director
and Kent Hutchison, Corporate Trainer.
2012 Characteristic Winners
Romesh Sutaria
Sonam Dickey
Murtaza Fanuswala
Anand Upadhyay
Rahul Gangwani
Vishal Singh Khatri
Rutvik Trivedi
Ashish Khare
Abhishek Mukhami
Parvez Mansoori
Sohel Shaikh
Minesh Rohit
Leadership Characteristics
Integrity
Valuing People
Teamwork
Accountability
Communication
Vision
Adaptability
Humility
Creativity
Teachability
Positive Influence
Courage
DINNER WITH VERIZON CLIENT
T
he Verizon clients visited the Etech centers in India last month. During their visit, the Baroda leadership team had a dinner with our client, Damain Salo. It was truly an invigorating outing for everyone
after the audit process by the client and was thoroughly enjoyed by Damian and our Etech Leaders.
The ethnic ‘Gujarati’ delicacies were palatable and were , without a doubt, cherished by all.
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EASTER CELEBRATIONS AT NACOGDOCHES
E
aster festivities were observed at the Etech Nacogdoches center with pomp, fervor and enthusiasm.
Team Members turned out in huge numbers along with their families and children and actively participated in many activities and games. Dan McMahon was our Easter Bunny. Besides from the Egg
Hunt, the kids played the hula hoop game, pass the egg, and egg knock off. The bunny also made his rounds
in the center to take pictures with the team members. The Work Life Balance team would like to thank all
those who donate candy or eggs.
The Winning Culture Survey Task Force is working
for you! The Nacogdoches Center team includes
Jesse Rudolph, Jimmy Owens, Gloria Hawkins, Josh
Watkins, Mary Sommers, Carolyn Wingate, and
Nancy Pratt. Not pictured: Shawndra Tobias,
Jeanette Duckworth, Michael Wingwood.
Melissa Skelton was the winner for our Easter
Egg and Candy donation contest in Nacogdoches. Her prize was a 25.00 gas card.
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VERIZON DOES IT AGAIN!
B
alancing work and fun has been a Verizon forte ever since. The Verizon C2C
Gandhinagar team had a splendid time with yet another awe-inspiring month.
The coaches were continuously on their toes to drive the motivation and enthusiasm levels of the team members. Along with constant coaching, the team
launched a new contest ‘Snake & Ladders’ to keep the excitement on a high note. The
Verizon client also rolled out a special contest for FiOS TV Sales to motivate our TMs
and help them achieve the desired targets. The constant efforts from the team and
the cut - throat competition created by each contest were a sight in itself! The winners were rewarded for the exemplary performance during the R & R ceremony.
LUFKIN HEALTH FAIR
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Zumba.
health fair was organized at the Etech Lufkin Center. All the team members actively participated
and check out various health services that were offered. Team members were able to become a
bone morrow donor, check blood pressure, get their spine checked out, and even learn how to
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COACHING TACTICS AND TECHNIQUES
D
eveloping people has been one of the core values at
Etech and with that concept in mind, all the leaders at
Etech Gandhinagar and Baroda were trained on Coaching Tactics and Techniques by Kent Hutchison, Corporate
Trainer. Kent had visited the India centers for Training all the
Leaders from Operations and Non-Operation departments on
different ways of coaching and its styles. It was one of the most
interactive trainings conducted since everyone got to learn
many take away from the 3 day workshop. The DIRECT feedback model, various Behavioral and Learning styles of the employees and
Platinum Rule were the most talked about. We would really like to thank Kent for sharing his time and
expertise with all. It was one of those trainings an individual can’t afford to miss!
EASTER CELEBRATIONS AT LUFKIN
E
aster was celebrated at the Lufkin center with much enthusiasm and gusto and immense participation from team members was witnessed. The team members came along with
their families and children and enjoyed various activities like egg
hunt.
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MEDALLIA EMS LAUNCH
T
he Medallia Text Analytics Program was successfully launched
this April at Etech's Gandhinagar Center. This will be an EMS
program where our QA team will be performing text analytics
for the first time.
This showcases that Etech has the capability and the skill set to undertake and excel on unique programs as well.
Medallia is a customer experience management company founded in 2001. Medallia purposebuilt its Customer Feedback Management Solution to help clients capture feedback from their stakeholders,
share the data company-wide, recover customers at risk, discover what’s behind the data, and improve overall company performance.
Etech had a very exciting launch ceremony followed by the traditional cake cutting. All the leaders from different departments were present to motivate the team members during the launch.
Gurudatt Medtia, Sr. Director and Gunjan Acharya, Account Leader shared some words of encouragement
and the entire team was geared up to launch the program successfully.
We would like to thank Gunjan Acharya, Account Leader – EMS; TI Joseph, QA Lead; Mehul Chaudhary;
Assistant QA Lead; Mayank Akhani, Trainer; Front Line team QA’s - EMS, Nayan Chaudhary and Pinkesh
Parekh from IT who invested their best practices, experiences, time and efforts in setting up the entire process from scratch.
We would like to take this opportunity to thank Amit Kachhawa, Asst. Director - Strategic Development,
who guided, supported and kept us motivated throughout the launch. The team was very excited and began
working on verifying the accuracy of the rules per the instructions provided by the client. Every thing went
smoothly with no technical glitches.
We really appreciate our Medallia partner team Nisarg Brahmbhatt, Rosa Singh, Leslie Hartman, Laura
Cramp, Rajdip Dhillon, Faye Kasemset and Ajitpal Ghuman for their continuous guidance and cooperation. We look forward to a great partnership ahead!
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ETECH HAS TALENT
E
ach year, Veronica Ellison, Vice President of Human Resources, and the HR team will begin looking
for talented Etech employees. Do you have talent?
These Etech Nacogdoches and Rusk participants have Talent
The participants were:
Bianca Rodriguez
Ramiro de la Cruz
Anna Villarreal
Sonja Williams
Laura Litch
Heather Hickman (from our Rusk center)
The winners were:
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1 place – Jaqualon Deckard
2nd place – Lee Hearne
3rd place – Faith LeBlanc
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ETECH GOT TALENT
Greetings Etech Family
Once Again, a Hidden Talent is Discovered
A
bhishek Trivedi from Cox Business at our Gandhinagar center has started Photography as a hobby
and won a contest in a regional daily wherein his clicked picture was included in the newspaper. His
passion for photography is scaling new heights which are clearly visible in his sharp detailed clicks.
TWC LEADER'S OUTING
I
t's been over six months since the whole TWC Team has
been working tirelessly to ensure no stones are left unturned to make it successful! After months of backbreaking hard work, a small break was due. And it came with a
big bang when the TWC Leadership team including members
of EMS and RTA supporting the campaign decided to spend
the weekend out. The destination was thoughtfully chosen as
a quiet resort located in the midst of serene valley of 'Haldighati'
The place is called Kumbhalgarh and is only a couple of hours
away from the heritage city of Udaipur. The two days weekend
included a visit to the surrounding hills, an enriching tour to the
Kumbhalgarh fort and relaxing time spent in the resort's swimming pool. The team came back re-energized and with a resolve to take the campaign to a much higher levels in the
months to come! Special Thanks goes to L&D and EMS team
for providing adequate coverage on the floor.
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MATT'S CONTEST
Rocco-On Performance Contest
A
performance contest was held at the Lufkin center initiated by none other than Etech COO Matt
Rocco. In this contest, all the agents who end
the month of February at 150% of their Scheduled
Adherence and 100% of
their issued SPH
Goal
could win $150
cash and get a
chance to enter
a drawing to win an additional $1000 cash.
R ea c q W
in n er s
Many team members won $150 cash prize with their outstanding
performance at the end of the contest. While, the drawing was
held for the $1000 cash prize and Marlin Morals from IPD and
Teya Simmons from Reacq were the lucky winners for
the $1000 cash prize. Congratulations to everyone who won the
cash prizes!
n er s
I P DW in
WEDDINGS ALL THE WAY!
L
ooks like it’s raining weddings at Etech Gandhinagar. We had
2 weddings this season from our very own Etech Family.
Ruchira Patel, Recruitment Head and Lijoy Jose, SDM TWC tied the knot last month and the entire office was present to
shower their blessings on the newlywed couple. They had been
engaged for quite some time and last month it all turned official.
Not just those, Abhijeet Dhavale, Trainer, who had been recently promoted to the
designation, also got married with his already wedded - wife. Yes, you’ve heard it
right! Even though he has been married to her for more than 2 years on paper, the
rituals were performed in the traditional Indian style for the first time. Although it
was the second time that the couple was getting hitched, their excitement was
not less than a recently married one!
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NAMASTE INDIA!
K
ent Hutchison, Corporate Trainer had visited
our Gandhinagar and Baroda centers to conduct a 3 day workshop on Coaching for our
Leaders last month. He had a gala time exploring the
heritage and the unique culture of both Ahmedabad
and Baroda. He enjoyed the religious show at the
Akshardham Temple in Ahmedabad. And in Baroda or the Banyan City (named after the abundant Banyan trees in the city), Kent visited the old
town area and the Sayaji Baug museum. After the extensive and remarkable Training, the Baroda leaders
spent a good time having a sumptuous Lunch with Kent Hutchison. We are pretty sure he took a lot of
memories on his way back home.
LUFKIN R&R CEREMONY
E
tech believes in appreciating the team members for their excellent work done by rewarding them in
Rewards and Recognition ceremony every month. R&R ceremony is a special way of honoring those
team members who stood out with their outstanding performance and it also motivates others to
perform well. R&R ceremony was held at the Lufkin center where team members were rewarded for their
excellent performance. Various games was also played at this time which were enjoyed by all the team
members.
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R&R CELEBRATIONS
O
ur Gandhinagar and Baroda centers recognized the team
members from different campaigns and departments for
their excellent work in the monthly Rewards and Recognition ceremony. Getting rewarded before the entire centre holds
a special value for everyone and we ensure the appreciation and
celebrations doesn’t end with the ceremony or the certificates.
It is a reflection of our very own Etech culture for our
newly hired employees and a factor of motivation for those who
couldn’t be in the top performer’s list that month.
Fun and fame is what R&R is all about at Etech, isn’t it?
FUN AT TWC!
T
hey say work cannot be fun, but not at Etech! These smiling faces and a high energy at 5 in the morning tell us a different story. The game of Charades on the TWC Floor was not only fun but also
brought some creative skills to the fore! The winning team was cheered a great deal. At Etech, we
believe in bringing such fun elements to work all the time.
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HOLI CELEBRATIONS!
H
oli or the festival of colors was celebrated with a lot of enthusiasm, fun and hues all over Etech
Gandhinagar. All the Etech employees wore traditional Indian clothes based on the region they
belong to.
And the sight was simply colorful and vivacious! We had employees dressed in traditional attires of Kolkatta,
Nagaland, Ahmedabad, Lucknow, and many other regions of India. A water balloon game was organized on
the day of the festival in the Etech Parking Lot.
Since the team members were working on the usually national holiday, we made sure that they get to enjoy
the festival if only in the least way possible!
REACQ IPAD CONTEST
A
contest was organized specially for the AT&T Reacq campaign in
Lufkin and the grand prize for the contest was a brand new iPad. A
drawing was held for the iPad and Rolanda Nash turned to be the
lucky winner of the coveted gift. Congratulations to Rolanda Nash for not
only winning just the iPad but also 100 UBS!!
CORPORATE CHALLENGE WINNERS
E
tech Team was placed FIRST in the Men’s Basketball event for the
Corporate Challenge! We are very proud of each of them and the
great representation they made for Etech. Congratulations to the
members of the 2013 Etech Men's Basketball team.
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QUALITY AWARD WINNERS FOR MARCH
Shana-Kay Rose
ADSL OB SW
Jamaica
Heather Goodwin
DeVry KGSM
(C2C) Lufkin
Aizaz Arkate
DeVry KGSM
(C2C)
Sarah Maynard
Priceline Nac
Abhijeet Sippy
Verizon (Go-Learn)
BRD
Nimesh Patel
Verizon (URC)
BRD
Campaign
ADSL OB SW
Kaili Fondren
My Plates (C2C)
Lufkin
Ishtiyaque Teli
Verizon (Go-Learn)
GNR
Center - Jamaica (Voice)
Winners
Shana-Kay Rose
Vipul Bhagdev
Nutrisystem C2C
GNR
Mukesh Parmar
Verizon (URC)
GNR
Reward
Best of campaign
Campaign
Nac Memorial (RMS)
Center - Rusk (Voice)
Winners
Pamela Parson
Reward
Best of campaign
Campaign
AT&T Reacq.
Compliance Point
My Plates (Voice)
Center - Lufkin (Voice)
Winners
Leigha Koepke
David Thurman
Jacklyn Moyeda
Reward
Best of campaign
Best of campaign
Best of campaign
Campaign
My Plates (C2C)
DeVry KGSM (C2C)
Center - Lufkin (Chat)
Winners
Kaili Fondren
Heather Goodwin
Reward
Best of campaign
Best of campaign
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Center - Gandhinagar (Chat/Voice)
Campaign
Winners
DeVry C2C
Aizaz Arkate
Nutrisystem C2C
Vipul Bhagdev
Nutrisystem Customer Service Email
RajendraKumar Khatri
TWC E-Care
Dhavalkumar Patel
Verizon ACTs (Go & Learn)
Ishtiyaque Teli
Verizon ACTs (URC)
Mukeshkumar Parmar
Reward
Best of campaign
Best of campaign
Best of campaign
Best of campaign
Best of campaign
Best of campaign
Center - Baroda (Chat)
Campaign
Winners
Verizon ACTs (Go & Learn)
Abhijeet Sippy
Verizon ACTs (URC)
Nimeshkumar Patel
Reward
Best of campaign
Best of campaign
Center - Nac (Chat/Voice)
Winners
Mikeal Brimer
Sarah Maynard
Jasmine Rodriguez
Reward
Best of campaign
Best of campaign
Best of campaign
Campaign
BDX
Priceline
Stroll
Best of the Center (Chat & Voice)
Campaign
Winners
ADSL OB SW
Shana-Kay Rose
Nac Memorial (RMS)
Pamela Parson
Stroll
Jasmine Rodriguez
Compliance Point
David Thurman
Verizon ACTs (URC)
Nimeshkumar Patel
DeVry KGSM - C2C
Aizaz Arkate
Center
Jamaica
Rusk
Nac
Lufkin
Baroda
Gandhinagar
MOVING ON TO NEWER HORIZONS
E
tech has experienced tremendous growth over the past few years. There have been times that we
have found ourselves in tough situations and the economy as a whole has continued to struggle.
However, through the continued efforts of each of our team members, we have been able to
persevere and continue to move forward as an organization. As a company experiences growth, so too will
dedicated individuals develop and flourish.
Please join me in congratulating KIMBRY THOMAS on her promotion
to the position of SALES COACH INTERN on the AT&T IPD Program! Kimbry joined Etech in 2010 as a member of the AT&T IPD Program. In her spare time, Kimbry enjoys fishing with her 4 teenagers,
watching scary movies, and going to all of her children’s sporting events.
Congratulations Kimbry on a well deserved promotion!
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We are please to introduce Etech’s new RECRUITER for Lufkin – SARAI
RODRIGUEZ.
Since beginning as the Lufkin Recruiter, Sarai has been out in the Lufkin/Angelina
County community hosting job fairs and making relationships. She is enthusiastic
to inform everyone in and around Lufkin about the GREAT opportunities and
benefits of joining Etech’s team. Sarai joined Etech in 2010 as a member of the
DeVry University campaign in Lufkin. She assisted students with questions and
information concerning DeVry University.
Sarai also spoke with the parents/guardians of high school seniors who were inquiring about the university. Sarai became a median between the admissions advisors and the prospective
students. She enjoys helping people make a difference in their lives by furthering their education. While
working with the DeVry campaign she earned over 25 certificates of recognition and volunteered for various
events and activities.
Sarai enjoys spending time with her husband and 4-year-old son whenever she can. She has a passion for
music, art, camping and fishing. She would like to go into international business in the future and teach others about going after their goals and achieving their dreams. She has always enjoyed meeting and working
with new people and loves giving back and being involved in the community. Sarai is excited and blessed to
have the opportunity to work with such a wonderful team that allows Etech all of its success.
It is with great pleasure to announce the promotion of DANNY (Dan) ENGLISH to the role of TRAINING INTERN in the Lufkin Center. Dan has been
with Etech for six months as a Customer Service Agent in the Verizon Inbound
campaign.
Prior to joining Etech in August 2012, Dan was a teacher in public and private
schools for forty years, where he was a Band Director, as well as teaching classes
in computer applications, Music History, and Bible. He also served as Technology Supervisor in several schools. Dan, a Nacogdoches native, is a graduate of
Stephen F. Austin and the University of North Texas. He has been married for nearly 27 years to Anne English (Debs), and they have one daughter, Erin. Debs is a retired RN of more than thirty years, and studied opera extensively, having sung all over the world, including Great Britain, Vienna, Rome, Rio de Janeiro and
Moscow, Russia. Erin, carrying on the music tradition, is an opera performance major at Texas State University in San Marcos.
Dan and Debs are members of Westminster Presbyterian Church, and enjoy participating in community musical theater, fishing, and spending time with extended family.
RUSK R&R WINNERS
Collections:
MVP - Maria Garcia
All-Star- Charlotte Rasmussen
22
BIRTHDAYS IN MAY
Alta Moreland
Amber Holcomb
Ashlie Fountain
Erica Spears
Jarvis Johnson
Manisha Trivedi
Chelonthia Collier
Chintan Tiwari
Rajkumar Patel
Yatinkumar Parekh
Chetan Shah
LaVasha Cannon
Marc Holder
John Westmoreland
Faith LeBlanc
Hardipsingh Rathore
Kelly Sanders
Alexia Dorrough
Vrushang Shah
Sweta Patel
Terrence Nichols
Maria Garcia
LaQuita Freeman
Abdul Shaikh
Dhaval Patil
Sukhraj Kahlon
Ronesha Johnson
Sanjay Rathod
Sharon Muro
Shivesh Pandey
Ravinder Singh Randhawa
Misal Mehta
Mrugen Pandya
Partha Dasgupta
Vivek Thakur
Briana Jordan
Gitesh Kalal
Jigar Mistry
Whitney Murray
5/1
5/1
5/1
5/1
5/1
5/2
5/2
5/2
5/2
5/3
5/3
5/3
5/4
5/4
5/4
5/5
5/5
5/5
5/5
5/5
5/6
5/6
5/7
5/8
5/8
5/8
5/8
5/8
5/9
5/9
Nac
Nac
Dal
Nac
Nac
Gnr
Dal
Gnr
Gnr
Gnr
Brd
Nac
Dal
Luf
Nac
Gnr
Dal
Dal
Gnr
Gnr
Luf
Rus
Dal
Brd
Brd
Brd
Nac
Gnr
Rus
Gnr
5/9
5/9
5/9
5/9
5/9
5/9
5/9
5/10
5/10
Brd
Gnr
Brd
Gnr
Brd
Dal
Gnr
Gnr
Nac
Romil Patel
Tamora Warner
Sarai Rodriguez
Laxmiben Vaghela
Jose Vega Jr
Angella Findlaytor
Ashwin Talsania
Priyesh Rajnikant
Lucia Arredondo
Sonam Choephel
Amit Paryani
Eric Jacobson
Juned Kagzi
Lovanyasen Singh
Terry Richardson
Partha De
Pooja Aswani
Ronnie Mize
Vikas Rawat
Anthony McCoy
Anupama Singh
David LaBelle
Brenda Reyesmora
Anand Upadhyay
Khushboo Goswami
Kimbry Thomas
Rakesh Nair
Sagar Shah
Vishal Shah
Geneva Perez
Brittany Johnson
Jeremy Jackson
Marilyn Brown
Niraj Dandiwala
Neil Pathak
SharDe Wheeler
Matthew Rocco
Kevin Jones
Katelyn Clowers
Jeanette Duckworth
5/10
5/10
5/10
5/11
5/12
5/12
5/13
5/13
5/14
5/14
5/14
5/15
5/16
5/16
5/16
5/16
5/16
5/17
5/17
5/17
5/17
5/17
5/18
5/18
5/19
5/19
5/20
5/21
5/21
5/21
5/21
5/22
5/22
5/22
5/22
5/23
5/23
5/23
5/23
5/23
Gnr
Dal
Luf
Gnr
Nac
Jam
Gnr
Gnr
Luf
Brd
Gnr
Nac
Brd
Brd
Nac
Brd
Gnr
Luf
Brd
Dal
Brd
Luf
Nac
Brd
Gnr
Luf
Brd
Brd
Brd
Luf
Nac
Nac
Jam
Brd
Gnr
Dal
Nac
Nac
Luf
Nac
Gloria Hawkins
Juan Ortega
Carla Velasquez
Cynthia Martinez
Dan McMahon
ParthaSaradhy Gopinath
Manish Bhatt
Colby Kennemer
Akil Mirza
Anil Kumar Rao
Lori Davlin
Glenda Lane
Jackie Williams
Abdullah Bangalorewala
Elizabeth Cunningham
Rinal Shah
Sydnie Tillman
Whitney Chancey
Desrene Smith
Christine Barrett
Hemangi Khatri
Gurudattsingh Medtia
Kirti Sharma
Brittany Cole
Sarojben Solanki
Tamara Brooks
Nikhil Bopchi
Tina Dominey
Akash Modh
Charlita Ferrell
Cheryl Cameron
Girish Makhijani
Michael Cartwright
Ashleigh Parsell
Therman Thomas
Ryan Veasey
Rodney Robertson
Veronica Mergerson
Dharmesh Patel
Denise Torres
5/24
5/24
5/24
5/24
5/24
5/24
5/25
5/25
5/25
5/25
5/25
5/25
5/26
5/26
5/26
5/26
5/26
5/27
5/27
5/27
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5/28
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5/28
5/28
5/29
5/29
5/29
5/29
5/29
5/29
5/29
5/30
5/30
5/30
5/30
5/31
5/31
5/31
5/31
Nac
Jam
Nac
Nac
Nac
Gnr
Gnr
Dal
Gnr
Gnr
Luf
Nac
Luf
Gnr
Nac
Gnr
Dal
Nac
Jam
Jam
Gnr
Gnr
Gnr
Nac
Brd
Luf
Gnr
Luf
Gnr
Dal
Rus
Brd
Dal
Nac
Luf
Nac
Nac
Dal
Brd
Luf