Fossil Europe
How to consolidate several
countries and currencies
A case study on how Fossil chose Computop Paygate for
consolidated e-payment processing and fraud prevention
gral role in the overall online business of the company.
For a renowned company such as
Fossil, increasing sales was equally
as important as optimizing the efficiency of the entire internal payment process. In late 2010, Fossil
decided it wanted to consolidate
and work with just one PSP for all
of its European online stores, with
the goal of not only processing payments but also maintaining strong
fraud prevention standards across
transactions.
The combination of classic retail
and online sales is impressively
demonstrated by Fossil, a modern
and internationally recognize consumer brand.
Fossil sells a complete collection
that includes watches, jewelry,
leather goods, accessories, clothing and shoes through both retail
stores and its online shops.
The company initially saw its online stores as a challenge, as it
needed to offer the right selection
of payment methods for its customers while maintaining a keen focus on payment security.
Less is more
In the past, Fossil had several online
stores that were available in countries throughout Europe. The payment processes for these stores
were conducted through numerous
payment service providers (PSP)
that served as a link between the
online shops and various banks and
financial services institutions.
In Germany, for example, Fossil primarily worked with HypoVereinsbank and Computop, with payments seamlessly integrated online
via Computop’s Paygate solution.
Apart from the payment functionality that Computop Paygate possessed, Fossil also utilized Computop Paygate for maintaining its
merchandise and account management system, which played an inte-
All in one Hand
With its strong relationship with
Fossil in Germany, Computop presented its range of international
payment methods to Fossil, specifically, its Computop Paygate payment platform for use across Europe.
Not only was Fossil impressed that
the platform supported conventional payment methods like credit
cards, electronic direct debit “Lastschrift” (ELV), invoice and installment, as well as PayPal, but also
local and country-specific payment
methods like the Dankort Card in
Denmark and the Carte Bleue Card
in France.
Moreover, Computop was able to
offer all its payment methods with
effective fraud prevention – all of
this key to Fossil and its online business goals internationally.
Fossil selected Computop Paygate
to process all payment transactions
for its European online shops. In the
first phase, payments including credit cards, Verified by Visa, MasterCard Secure Code and ELV with
Computop PayControl for fraud prevention were implemented.
Increased Customer Loyalty
As an online retailer, Fossil is subject to international banking laws
and guidelines related to data protection. This is because Fossil may
store credit card numbers and information to make it convenient for
returning customers. This, however,
leads to a required annual bank certification, which can be inconvenient for online retailers.
Computop resolves this issue by offering a Pseudo Card Number (PCN)
which has the same functions as the
credit card number without the need
for retailers to store the individual
card details (this is handled instead
by Computop, relieving the retailer
of the certification requirement).
This means Fossil can legally and
securely save and store customer information such as delivery address
and other personal detailsin its own
database.
Since Computop is a certified PCI
DSS (Payment Card Industry Data
Security Standard) Payment Service
Provider, it can store credit card information and forward it to online
retailers through the PCN. As a re-
sult, online retailers can benefit
from a smoother and more convenient payment process that doesn’t
require re-entering a customer’s credit card information during every
process.
Playing it Safe
Online selling is both a blessing and
a challenge for many retailers. While they may generate more revenue
and salesonline than in retail stores,
the challenge lies in the internet being a popular playground for fraudulent behavior.
Fossil required its payment solution
to be highly effective at fraud prevention. To ensure this was the case,
the company decided that for
throughout Europe, it would utilize
the Computop Paycontrol, part of
Computop Paygate Fraud Prevention and Risk Management functionality, to address this issue.
Computop Paycontrol is directly integrated into the Paygate payment
platform and provides online retailers with various credit bureaus, including arvato infoscore, Bürgel, creditreform/CEG, deltavista, Schufa and
Universum Group. The goal is to lower the risk of Fossil not getting
paid while goods are being delivered.
Computop also provides a fraud prevention module, which verifies the IP
address of the computer against the
origin of the credit card.
Stand 08/2011, Änderungen vorbehalten · Copyright 2011 - Computop Wirtschaftsinformatik GmbH · Vervielfältigung und Nachdruck sind nur mit vorheriger schriftlicher Genehmigung erlaubt. Bilder © Fotolia.com
nal payment options in our shop. We
can always discuss our options to
prevent this with Computop.”
For more information about the
Computop Paygate and its solutions, visit www.computop.com or
contact a Computop specialist at
(646)-701-7045.
Computop Paycontrol can also identify if the internet connection is via
satellite or through an anonymous
proxy server. In addition, Fossil benefits from Computop Paygate’s credit
verification.
“The automated verifications for our
online pan-European market warn us
in time and stop the payment process, which reduces our delinquencies,” stated Antonio Nigro, Fossil’s director of Ecommerce Europe.
“Should fraud attempts proliferate in
the future, we could include additio-
Computop is the leading global payment solutions provider with more than 14 years of retail industry and consulting experience. Over 2,000 recognizable retailers and
online vendors such as Samsung, Miele, and Fossil use the Computop Paygate to capture the international markets. Computop’s unwavering partner portfolio includes
demandware, hybris, INTERSHOP, Magento and SAP, which provides the synergy for smooth and worry-free integration. The Computop Paygate is the complete payment
solution that provides merchants with: comprehensive international payment methods, global fraud detection and prevention system, a 90 day extended payment guarantee for Verified by Visa and MasterCard Secure Code transactions, payment guarantees for an array of other payment types, and organized merchandise management
and accounting system.
The Paygate has been processing over 44 million transactions with a value of $4 billion, a figure that is growing by 50% per annum.
Computop has offices in the USA, UK and Germany to address international market and industry needs.
Computop, Inc.
T +1 646-701-7045
349 Fifth Ave • 6th Floor
[email protected]
New York, NY 10016
www.computop.com