How to get started with Cox High Speed Internet SM
How to get started with Cox High Speed Internet SM Welcome to Cox Thank you for choosing Cox Communications, the most trusted provider of communication and entertainment services in the Greater New Orleans area. You’ve made the right decision with Cox! Superior Technology Our network is 100% digital and that means sharper images, crisper sound and greater bandwidth. We’ve got award-winning phone service, the fastest Internet and On DEMAND—digital television with premium, subscription and free programming for anytime viewing. Trained Professionals Cox field technicians are job trained and certified. Our customer care agents are responsive and will inform you about our products, resolve issues and keep hold times to a minimum. Plus, our employees are local—they live and work in the Greater New Orleans area and that’s good for our local economy. Convenience and Savings Nothing beats the convenience of dealing with just one bill from one company for all of your communication needs. Cox was the first company to bundle cable television, Internet and telephone in one package. Bundling saves you money and makes your life easier. Parental Controls Today’s mass media offers a wealth of entertainment and educational information, but it may not be suited for everyone in your household. That’s why we offer free Parental Controls to block television content or access to inappropriate websites. Learn more at www.cox.com/takecharge You’ve really made the right decision by choosing Cox. We’re the most trusted provider of communication and entertainment services in Jefferson, Orleans, St. Bernard and St. Charles Parishes, and you’ll always get the best products, services and support from us. Call us at 504-304-8444 or visit www.cox/Louisiana Sincerely, Your friends at Cox Communications Table of Contents Cox Services............................................................................................... 4-5 How To Read Your Monthly Statement................................................... 6-8 Entertainment Equipment and Home Wiring....................................... 8-9 Payment Options................................................................................... 10-11 EasyPay Authorization Agreement for Automatic Bill Payment.........................................................................12 Terms and Conditions.................................................................................13 High-Speed Internet High-Speed Internet Features............................................................. 14-19 Connecting Your High-Speed Internet..............................................20-21 High-Speed Internet Installation......................................................... 22-23 Home Networking.................................................................................24-25 Reference and Notes.............................................................................26-27 Cox Services As the third-largest cable provider in the nation, Cox Communications LLC is noted for its high-capacity, reliable broadband delivery network and superior customer care. For Cox, it’s not about being the biggest; it’s about being the best. Our vision is to be the most trusted provider of communication and entertainment services in America. Cox offers an array of advanced digital video, high-speed Internet and telephone services over its own nationwide IP network. Forget about dealing with different communications providers. Cox Communications is your one-stop. Cox Services include: Video Cox Cable – all the major networks, local channels, national news, weather and more: • Up to 75 channels of the most popular networks including ESPN, CNN, USA, The Disney Channel, The Weather Channel and more • Local channels at no additional cost • Free standard service on all additional TVs Cox Digital Cable – your best choice for all the latest entertainment • Over 240 channels of exciting sports, must-see movies and award-winning original series • On DEMAND – movies, shows and videos at your fingertips anytime you want it! Plus local programming you can’t see anywhere else. • On screen Interactive Program Guide allows you to search programming by title, time and theme • Your favorite premium channels – HBO, Cinemax, Starz, Showtime and TMC • Parental control options Cox HD (High Definition) • Free HD programming including your local Hi-Def channels and more HD networks being added all the time Cox DVR (Digital Video Recorder) – allows you to watch your favorite shows when you want, on your schedule – even all your favorite HD shows.* Automatically record your favorite programs, pause live TV for up to an hour, create your own instant replays, tape two shows at one time – and the best part – no videotapes are required! Never miss your favorite show again! * An HD TV receiver or CableCARD and HD TV set required. 4 High Speed Internet Always-on connection with speed to download and upload in seconds, not minutes. Packages and pricing to fit every need – the right, safe, affordable Internet access. PowerBoost® – technology that gives you a boost of speed when downloading or uploading videos, photos, music and any large files Cox Home Networking – share your Cox Internet Connection with up to 4 computers in your home wirelessly Free Cox Security SuiteSM powered by McAfeeTM – provides anti-virus, anti-spam, identity protection and much more Make the most of your High Speed Internet experience with options like Cox Rhapsody Music Service, Media Share and Store, and Remote Dial Access. Digital Telephone Savings, convenience and reliability with local, long distance and international calling. • Popular calling features like Call Waiting, Caller ID, 3-Way Calling, Voice Mail and much more. • Phone Tools – exclusively from Cox – allows you to control your phone from any Internet-connected computer. Forward your phone, listen to voice mails, see history of incoming and outgoing calls, plus much more. • Join over 2.5 million customers who rely on Cox for their telephone service. • Bundle your Cox services (Video, High Speed Internet and Telephone) and get the best services, at the best price all on one bill – save money and time! Choose the bundle that is best for you and you’re sure to save big over what you would spend buying the same services individually. You can always add services to any bundle! For more information regarding these services and how to save money when you bundle Cox Services, call 504-304-8444 or visit www.cox.com/Louisiana For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 5 How to Read Your Monthly Statement Receiving a monthly statement should not be cause for confusion. At Cox Communications, our goal is to make things easy for you by providing you with the convenience of one bill for all your communication needs. For your convenience, we have outlined and broken down each section on your statement. If you should have any further questions, as always, you can contact Customer Service or visit www.cox.com/Louisiana/billingsupport A Date statement was produced. Your account number. Please write this number on your check or money order and on all correspondence. All transactions during the past month. Included are last month’s previous balance, payment received and current charges. Total due. This total includes current month’s charges and any previous balance on the account. Due date of payment. Please pay bills by the payment due date to ensure that your payment will appear on the following month’s statement. Payments received after this date will be included on your next statement. B Current billing period. Service from (date) – service to (date). C How to reach us – our phone number for your convenience. D Messages from Cox – Important messages and reminders. Messages are updated monthly. Be sure to read for important information. Please keep this portion of the statement for your records. E What’s New From Cox: Special offers, savings, opportunities, events and promotions. Be sure to check the back of the bill each month for additional information. F Our local address. Payment Coupon – please remove the bottom portion of the statement and remit with your payment. Your service or billing address. Please be sure we have your correct name and address. Corrections should be mailed separately to our office, not to the payment return address. G Payment return address. Be sure this address shows through the window of the return envelope. H Your bill is printed on both sides. I Monthly activity: Details of transactions during this period. All services are billed one month in advance. The first bill may include prorated charges and will be higher than a typical charge for one month. 6 A C B monthly statement D E F G H I monthly statement For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 7 How to Read Your Monthly Statement (continued) Change of Services and Charges Cox Communications will notify you of any changes in services, programming, equipment and rates. This notification can take the form of billing inserts, statement messages or other broadcast media. Payment for Service Our service is provided on a convenient monthly basis. Your first statement will reflect installation fees and first month service charges. If your service is disconnected due to unpaid bills, you’ll have to pay all past-due charges, a reconnection fee, a collection fee and one month’s advance charges before we reconnect your service. Billing and Complaint Procedures Any billing errors or requests for credit must be brought to our attention within 30 days of the time you received the bill in question. If we have to use a collection agency or take legal action to collect the money you owe us, you’ll be responsible for all reasonable fees including attorney and court costs. Note: If you have a billing dispute with us, you must continue to pay your bill while the dispute is being researched. Entertainment Equipment and Home Wiring Cox Service Assurance Plan (CSAP) With the Cox Service Assurance Plan, you won’t have to worry about costly repairs. Your coverage includes all home interior wiring to televisions, telephones and high-speed Internet modems. Plus we will diagnose any problems, show you how to get the most out of your equipment, and make sure your Cox services are trouble-free. What does the Cox Service Assurance Plan cover? > All video and audio cable installed by Cox Communications. > Replacement of fittings, splitters, amplifiers and outlets installed or existing in accordance with accepted industry standards. > Damage caused by animals chewing on interior or exterior wiring. > Customer education as it relates to Cox-provided services and equipment. > Verifying faulty customer equipment (TV, DVD player, splitter). > Fine tuning and auto programming TV. > Cable cut by accident while doing yard work. What is not covered by the Cox Service Assurance Plan? > Changing batteries in the remote control. > Installation of home entertainment systems. > Customer-installed additional outlet with poor reception or picture. > Replacement or repair of TVs, DVD players, etc. > Damage to wiring or equipment resulting in gross negligence or willful damage. > Installation of new outlets or relocation of outlets. > Failed self-installations for analog, digital, DVR or high-speed Internet services. 8 What is the benefit of the Cox Service Assurance Plan? Without the Cox Service Assurance Plan, you may be charged for a service call related to an issue that is not caused by Cox’s service and/or equipment. The cost of the Service Assurance Plan is $6.99/mo. for video, high-speed Internet and telephone service. Home Wiring Policy Cable customers own and are responsible for maintaining cable wiring within their homes. Also, you have the right to install and maintain additional cable outlets. Here’s what you should know about Home Wiring: 1. Cable Home Wiring is defined as the internal wiring located within your premises or living space. 2. Cable Home Wiring does not refer to the wiring outside your home or in the common areas of multiple dwelling unit buildings (e.g.: apartments, condominiums). 3. The point of demarcation (the point at which the service enters your area or living space) for a single-family home is approximately 12 inches outside the wall of your premises or individual dwelling unit. Customer Options You can now control who installs the internal wiring for cable outlets and who maintains the cable past the point of demarcation (the point at which the service enters your area or living space). Following are several options: 1. You may have Cox Communications install and/or maintain your additional outlet(s). 2. You may install and/or maintain your own additional outlet(s) past the point of demarcation. 3. You may hire another vendor to install and/or maintain additional outlet(s) past the point of demarcation. Equipment Policies EQUIPMENT includes the following: receiver, remote control unit, security device, EMTAs, modems, A/B switch, coaxial cable, parental lock-out device, and any other equipment used to provide your Cox services. Because you’re responsible for loss or damage to the equipment in your home, you should consider including it in your homeowner’s, renter’s or other insurance coverage. We will repair any problematic equipment at no charge. However, if you or persons within your control damaged the equipment, either television or non-cable TV related equipment, you may have to pay for the cost of repairs. Cox Communications does not service televisions, VCRs or any other equipment not owned by Cox. All equipment and parts [outside of your home] used to install your cable TV remain the property of Cox Communications and can be removed by us if you cancel your service or for non-payment of your bill. When you cancel your service, you’re responsible for returning leased equipment such as receivers and remote controls in working order—normal wear and tear is accepted. If you do not return the equipment to us, or if you bring it back damaged, you’ll be charged based on the schedule of charges then in effect for such items. Private Viewing Your cable service is provided for your enjoyment and cannot be broadcast in areas open to the public. Our programming cannot be rebroadcast, transmitted or performed, nor may admission be charged for its viewing without written consent, in advance, from our programming suppliers. For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 9 Payment Options We understand how busy and hectic your life can be. To help accommodate your busy schedule, we provide several options for paying your bill. Besides mailing your payment with the detachable portion of your monthly statement, you can visit any of our payment locations or customer service locations. And if you’d rather not leave the comfort of your home, you also have the option to pay online at www.cox.com/Louisiana or sign up for our EasyPaySM program (see page 12). Mail Your Payment Mail your payment with the detachable portion of your bill to: Cox Communications P.O. Box 9001080 Louisville, KY 40290-1080 Pay Online If you’re a residential customer, you can view and pay your bill online at www.cox.com. For your protection, you’ll need your user ID and a password to view your account information. To view a demonstration of our bill pay procedure visit www.cox.com/Louisiana Set Up Automatic Payment with EasyPay Save a check. Save a stamp. Save time! Guarantee your payment arrives on time! Our bank talks to your bank or credit card company, and your bill will be paid each month, on time and well within the payment window. Your payment will appear on your monthly statement so you can keep track of it. Sign up online at www.cox.com/Louisiana or complete the enrollment form on page 12 and mail to your local Cox Communications office,* attention EasyPay program. *See address on your Cox billing statement. 10 Digital Store Locations Please call us at 504-304-8444 or visit one of our Digital Store locations for more information on payment options. When you just want to speak to someone face-to-face, visit one of our Digital Store offices: Cox Retail Service Center – New Orleans 3131 Elysian Fields Ave. New Orleans, LA 70122 Mon–Fri: 8am – 6pm; Sat: 9am – 1pm Drive Up Mon–Fri: 8am – 6pm; Sat: 9am-1pm Cox Retail Service Center – Airline 2121 Airline Dr., Metairie, LA 70001 Mon–Fri: 8am – 6pm; Sat: 9am – 1pm Drive Up Mon–Fri: 8am – 6pm; Sat: 9am – 1pm Cox Retail Service Center – Westbank 5029 Lapalco Blvd., Marrero, LA 70072 Mon–Fri: 8am – 6pm; Sat: 9am – 1pm Cox Retail Service Center – Destrehan 4 Storehouse Ln., Destrehan, LA 70047 Mon–Fri: 8am – 6pm Directions: River Rd. to Ormond Blvd. to Storehouse Lane. Right on Storehouse Lane. Service Center is on the left behind the EZ Serve. Visit Cox Communications Digital Store locations to drop off equipment, make a payment or find out more about our services! Some offices also have drive-thru payment windows for your convenience. For the most current information on hours of operation at the Digital Store locations, please visit www.cox.com/support/louisiana/contact/locations.asp Local Payment Options In addition to our Digital Store locations, you can visit any of the participating local payment locations in your area to make a payment. Log on to www.cox.com/support/louisiana/contact/locations.asp to view a list of payment locations. For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 11 EasyPay Authorization Agreement for Automatic Bill Payment Please fill in the information and sign below. Name ________________________________________________________________________________ (exactly as it appears on bank/credit card account) Cox Account # ________________________________________________________________________ Street Address ________________________________________________________________________ City __________________________________________________ State ____________ Zip __________ Home Phone _________________________________________________________________________ Email ________________________________________________________________________________ Select Payment Type: Bank Credit Card If Bank is checked above, please fill out the following: For Checking Account (PLEASE INCLUDE A VOIDED CHECK) or Savings Account Routing and Account # __________________________ – _____________________________________ Bank Name ___________________________________________________________________________ City/State of Bank _____________________________________________________________________ If Credit Card is checked above, please fill out the following: Account # ____________________________________________________________________________ Master Card Visa Discover American Express Expiration Date:_______________________________ I hereby authorize Cox Communications to charge or debit my credit card/checking/savings account indicated above for the total amount due each month for my Cox services. I understand that I can cancel my participation in this program upon written notice to Cox Communications, allowing a reasonable time for action on my cancellation notice. I understand that I have the right to stop automatic payment by notifying my financial institution prior to the time my account is charged or debited. I also understand that Cox Communications and/or my financial institution can cancel my enrollment in this program at any time. I understand that Cox Communications may charge me a fee for any unpaid charges returned to Cox and/or denied by my financial institution for Cox services. Signature ___________________________________________________ Date ___________________ Please allow 30-60 days after enrollment for EasyPay automatic payments to begin. Look for this message on your bill statement: Please do not pay. Your account will be debited when due. Until you see that message, continue to pay your Cox bill as usual. Cox services not available in all areas. Customer may stop an EasyPay payment by timely notifying his or her financial institution before account is debited or charged. EasyPay program enrollment will remain in effect until revoked by customer, Cox Communications or customer’s financial institution. Customer must notify Cox Communications in writing of any decision to cancel enrollment in EasyPay program, allowing reasonable time for action on cancellation notice. Certain restrictions may apply. EasyPay is a service mark of Cox Communications. ©2008 Cox Communications, LLC. All rights reserved. 12 Terms and Conditions Reconnects In order to reconnect service, you would need to pay for any outstanding balance owed, any account deposit (if required), a reconnect/reactivation fee, and for the first month of service. Any interruption of service due to non-payment will result in additional fees charged to reactivate services. Delinquent Accounts For any accounts that become 45 days past due, a notice is sent; for accounts that are 55 days past due, equipment is disabled; and for accounts that are 65 days past due, service is disconnected. When to Pay Your Bill Your payment is due by the Due By date indicated on your statement. If Cox does not receive payment for local and long distance Telephone charges by the Due By date, your account will become past due. If you have other Cox services, and Cox does not receive payment for those services in full by the Due By date, those services will also become past due. If your telephone and/ or other Cox services are disconnected for non-payment, you must pay the entire bill, restoration fee and reconnect charges. You will also be required to pay a deposit. Late Payment Charge For Telephone Service If payment is not received by the Due By date indicated on the first page of your statement, a late payment fee of 5% of the total unpaid balance, calculated monthly, may be charged. For High Speed Internet Service If payment is not received by the Due By date indicated on the first page of your statement, you will be subject to a late fee on your High Speed Internet service bill. For Cable If payment is not received by the Due By date indicated on the first page of your statement, you will be charged a late fee; if the account remains unpaid for 13 additional days your account will be charged an additional late fee. Check Return Charge If your check is returned for non-sufficient funds, you expressly authorize your account to be electronically debited or bank drafted for the amount of the check plus any applicable fees. The use of a check for payment is your acknowledgment and acceptance of this policy and its terms and conditions. Returned Check Fee (subject to change) The fee for a returned check is $25. Deposit Refunds Account deposits are refunded automatically to our customers who meet the following criteria: must be a subscriber for a minimum of 12 months and must be in good standing (e.g.: no late fees, insufficient funds, etc. within the last 12 months). Deposit refunds, with interest, are applied to the customer’s account ledger reflecting the deposit with the applicable refunded interest earned. At the time of refund your initial deposit will be refunded plus interest. The interest will be calculated from the 90 day Commercial Paper rate published by the Federal Reserve Board. When applied, the descriptions will appear on your monthly statement as separate line items Applied Deposit for the interest paid on the deposit refund. If there are current charges on the account, the deposit refund will be applied to the current balance as of the date the deposit refund was issued. If there are no current charges on the account the deposit refunded will appear as a credit balance. If your service is disconnected, interest through the disconnect date for the deposit will be reflected on your monthly statement. For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 13 Experience the Internet the way it was meant to be with: > 24/7 Support > Fast Always-On Internet Connection > Amazing Download/Upload Speeds > No Phone Line Required > WebMail Access > Customizable Home Page > Free Cox Security Suite powered by McAfeeTM > Spam Blocker Our proven cable modem technology gives you what you need to cruise the Internet at blistering speeds and download music, videos and large files. With Cox High Speed Internet, you can watch videos, listen to music, and even chat with friends in other countries, all at the same time. It’s a completely high-speed interactive experience that’s easy to use and customized for you. More than fast Internet service for your home, Cox High Speed Internet provides all the features your entire family needs to enjoy the Web including: > Up to 7 email addresses > 70 MB of Personal WebSpace > WebMail to access email while away from home > Free anti-virus protection > Free anti-spam protection > Parental Controls, and more > Media Store & Share (available with Preferred and Premier Internet) 14 PowerBoost® Get an extra burst of speed when you need it most. PowerBoost® is a new technology that allows you to temporarily experience download and upload speeds that are significantly faster than our already blistering-fast high-speed Internet speeds. > Faster than the top DSL speed with our Cox High Speed Internet Premier package. > PowerBoost® recognizes when you’re handling big files. > Automatically kicks in when there is extra bandwidth to handle video, photos and music faster. > You can’t get PowerBoost® on DSL or Dial-up. > Technology uses your cable modem to give you a burst of speed. Features > And the best part, it’s FREE with the Preferred or Premier packages. Recommended Requirements For updated and optimal system requirements information, please see support.cox.com For Windows > CPU: 1.5 GHz Processor or faster > RAM: 512 MB RAM or higher (1024 MB or higher for Windows Vista) > Operating System: Windows XP with Service Pack 2, Windows Vista Home Basic or Windows Vista Home Premium > Available Disk Space: 500 MB > Input Device: DVD-ROM > Ethernet: 100BASE-T Ethernet For Macintosh > CPU: PowerPC G4 1 GHz or faster > RAM: 256 MB RAM or higher > Operating System: Mac OS 10.3.9 or higher > Available Disk Space: 3 GB or higher > Input Device: DVD-ROM > Ethernet: 100BASE-T Ethernet > DOCSIS 2.0 Modem or higher For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 15 Getting Started Cox Security Suite powered by McAfeeTM The Cox Security Suite powered by McAfeeTM provides anti-virus, anti-spyware, anti-phishing, Firewall, Parental Controls, Identity Protection and more. It’s proactive PC protection for you and your family that is included FREE, with your Cox High Speed Internet service. The Cox Security Suite can only be used by with Windows and cannot be used on a Mac. Download it at http://security.cox.net Configure a Computer for Cox High Speed Internet Service The Cox High Speed Internet software CD should configure the TCP/IP settings automatically. If your computer requires the installation of a Network Interface Card (NIC) and you are having difficulties proceeding with the installation, you may need to configure TCP/IP using DHCP. If your computer is already part of a network, you must modify the network configuration on your computer to connect to the Cox High Speed Internet, which involves one of the following actions: > C hanging your computer’s configuration, disconnecting from the network, and then connecting to the Cox High Speed Internet. > Using another computer which is not connected to the network to connect to the Cox High Speed Internet. > Using the Dynamic Host Configuration Protocol (DHCP) service to obtain the following items: • IP address • Default gateway • Domain Name Service (DNS) address TCP/IP Setup Selections Windows Vista (Basic or Home Premium) To set up Windows Vista for Cox High Speed Internet and confirm the network setting (TCP/IP) for Windows Vista, perform the following steps: 1. Open Network Connections by clicking the Start button, clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage Network Connections. 2. Right-click the connection that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Click the Networking tab. This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties. 4. To specify IPv4 IP Address settings, do the following: Click Obtain an IP address automatically and then click OK. 5. To specify IPv6 IP Address settings, do the following: Click Obtain an IP address automatically and then click OK. 16 Windows XP To set up Windows XP for Cox High Speed Internet and confirm the network settings (TCP/IP) for Windows XP, perform the following steps: From the Start menu, click Control Panel. Click Network and Internet Connections. Click Network Connections. From the Network Connections window, double-click Local Area Connection. From the Local Area Connection Status dialog box, click Properties. F rom the Local Area Connection Properties dialog box on the General tab, click to select Internet Protocol (TCP/IP) and then click Properties. 7. F rom the Internet Protocol (TCP/IP) Properties dialog box, on the General tab, ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected. 8. F rom the Alternate Configuration tab, ensure that Automatic Private IP Address is selected. 9. From the General tab, click Advanced. 10. F rom the Advanced TCP/IP Settings dialog box on the IP Settings tab, ensure that DHCP Enabled shows under IP Address and that Automatic metric is selected. Note: Ensure that there are no entries under Default Gateways. 11. F rom the DNS tab, ensure that only Append primary and connection specific DNS suffixes and Register this connection’s addresses in DNS are selected. 12. F rom the WINS tab, ensure that Enable LMHOSTS lookup is selected and that Default in the NetBIOS setting section is selected. 13. C lick OK. Note: You will be prompted to restart the computer. 14. When the computer restarts, you should be connected to the Internet. If not, from the Start menu, click Control Panel and then click Network Settings. Right-click Local Area Connection and click to select Enable. For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. Features 1. 2. 3. 4. 5. 6. 17 Macintosh OS 10.5 To configure network settings for Macintosh OS 10.5 for use with Cox High Speed Internet, perform the following steps: 1. From the Apple menu, click to select System Preferences. 2. In the System Preferences window, click Network. 3. In the Network window, from the Show drop-down menu, click to select Built-in Ethernet. 4. On the TCP/IP tab, from the Configure IPv4 drop-down menu, click to select Using DHCP. 5. From the Network window, click the Close button. 6. In the Apply configuration changes warning dialog box, click Apply. Internet Tools Use your primary cox.net email address to: > Check your WebMail. > Change your password for any of your cox.net email addresses. > Install and activate the Cox Security Suite powered by McAfeeTM software. > Activate and manage your Best of the Web service. > Activate and manage your Cox Rhapsody account. > Access your Phone Tools. > Activate and manage Remote Dial Access. > Add a computer to your service. > Add a secondary account to your service. Use any cox.net address to: > Change your password. > Change your FREE Spam Blocker settings. > Activate and manage your Personal WebSpace. > Order Cox Rhapsody Music. – Cox Rhapsody is a fast and reliable subscription-based music service optimized for a broadband connection, featuring unlimited access to a comprehensive collection of over three million songs for a low monthly cost. 18 Home Networking from Cox Lets You Share A high-speed Internet connection among several computers and other devices in your home allows you to be online at the same time. Additionally you can: > Save money by sharing a single Internet connection. > Play network or Internet-ready video games on PC, Sony PlayStation® 3, Nintendo® Wii, or Microsoft Xbox 360. > Access the Internet from your laptop throughout your home with wireless networking. Minimum Requirements For updated and optimal requirements, please visit support.cox.com. 1.Up to 4 computers — Windows, Macintosh or a combination 2.Windows 2000, XP or Vista Pro 3.Macintosh 10.2 or higher 4. 150 MB hard disk space 5. 64 MB RAM (128 MB for Windows XP) 6.Connectivity — PC to Router a. UTP-CAT 5 or CAT 6 b. Wireless — USB Adpt or Wireless PC Card or built in wireless capacity c. UTP PowerLine Adpt 7. Must have Network configured as a Workgroup and each PC with a unique Computer Name. For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 19 Features TM Connecting Cox High Speed Internet Service Fast Connect KitTM Components 25-Foot Coaxial Cable 2-Way Signal Splitter 3-Foot Coaxial Cable Cable Nail Clips Depending on your equipment and existing connections, you may not need all of these components. Fast Connect Instructions Step #1 Connect the 2-way cable splitter into your existing cable wiring, if necessary. Step #2 Connect the coaxial cable, power and Ethernet or USB cable to the cable modem. Step #3 Verify that the modem has connected to the Cox High Speed Internet network by observing the modem’s indicator lights. 20 Step #4 Launch your Internet browser (i.e. Internet Explorer) and follow the on-screen instructions. Get Started Fast Connect Success Tips I made all the wiring connections but cannot connect to the Internet. • Is the cable outlet active? You can verify by connecting directly to a TV. • Are the status lights on the modem indicating that the modem is connected to the Cox High Speed Internet network and to the computer properly? Consult the modem owner’s manual for status light information. Connecting Your High Speed Internet • If all else fails, sometimes electronics simply need to be reset. Start by powering off your modem, computer, and anything else that may be connected. Turn the equipment back on one at a time, starting with the modem and ending with the computer. I can connect to the Internet, but it doesn’t seem to be very fast. • Has your anti-virus software been updated recently? Is your computer free of spyware? Your Cox High Speed Internet service includes an anti-spyware utility. Using your primary cox.net email address, log in to Internet Tools at http://support.cox.com to download and install the Cox Security Suite powered by McAfeeTM. Cox High Speed Internet FAQs How do I change my password, add additional email accounts, activate my WebSpace, download Cox Security Suite powered by McAfeeTM, or add features like Cox Rhapsody and Premium Access Pass? Access Internet Tools by visiting www.cox.net. Select Internet Tools in the left column below My Account. How do I access my cox.net email when I am not at home? You can access your cox.net email from any computer connected to the Internet by visiting www.cox.net. If you use an email program on your home computer, remember that the WebMail interface is connected directly to the cox. net mail server, so it is separate from your home computer’s message folders and address book. d For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 21 High Speed Internet Cable Modem Installation Using an Ethernet or USB Connection Connect the short coaxial cable, power and Ethernet or USB* cable to the cable modem (DOCSIS 2.0 or higher). Ethernet is the recommended option for Cox High Speed Internet. Back of Modem Back of Computer Cable Outlet Power Outlet Power Cord Back of Modem Back of Computer Cable Outlet Power Outlet Power Cord *NOTE: If you are using a USB Connection, you will need to load the USB drivers for that modem which are included on the CD that came with your modem. 22 Verify Your Connection Using Indicator Lights Power on your PC and verify that the modem has connected to the Cox High Speed Internet network by observing the modem’s indicator lights. Launch your Internet browser and follow the on-screen instructions. Installation Front of Modem Cable Outlet Front of Computer Power Cord Power Outlet For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 23 Home Networking From Cox SM B A C C Typical Wireless Home Network A 24 Wireless Router This wireless router lets you share one high-speed Internet connection throughout your entire home! • Connect to desktop or notebook • Wired or wireless B Wireless USB Adapter Use a wireless USB adapter to connect your notebook or desktop with USB to the Internet. C Wireless Notebook Adapter Connects your notebook to the Internet without wires. Access the Web from wherever you want. Home Networking Self-Installation SM the Materials 1 Unpack You should have the following items: Wireless Router Fast Connect Kit Wireless USB Adapter (optional) (New Cox High Speed Internet Customers Only) Home Networking Self-Installation CD Home Networking Wireless Notebook Adapter (optional) 2-Way Splitter Cables Included in Fast Connect Kit Note: Please keep the orange CD in a safe place. You will need it when you choose to add additional computers to your wireless home network. 2 Set Up Your Network Locate the orange CD on the back of this guide titled Home Networking Self-Installation and insert it into the CD-ROM drive of your primary PC (next to the router). Follow the directions on the CD to install your equipment and secure your wireless network. 3 Add Additional PCs (if necessary) Remove the Orange CD from your primary PC and insert into the CD-ROM drive of each additional computer you want to set up on your home network. Follow the easy directions on the CD. *Windows 98SE and ME users may need to restart their PC during this process. If the self-installation program does not begin automatically after the PC restarts, double-click the icon on your desktop to complete installation. 4 5 Configure Your Cox High Speed Internet Service Current Cox High Speed Internet Customers: You’ve completed all of the required steps to set up your Home Networking installation. New Cox High Speed Internet Customers: Go back to your primary PC, launch your Internet browser software and follow the on-screen instructions. Welcome! Now that you’re online, please visit http://support.cox.com for instructions on setting up additional email accounts and accessing your free Cox Security Suite powered by McAfeeTM software. For additional Home Networking technical support, please visit support.cox.com or call 1-877-216-9014. For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 25 Reference Please keep this information handy, as you will need it to access your Cox email and online account. Cox.net Username:____________________________ Cox.net Password:_ ___________________________ Technical Support - 24/7 technical support available online! Log on to http://support.cox.com - To speak with a technical support agent, call (504) 304-8444, between the hours of 7 am and Midnight (daily).* *Hours subject to change 26 Notes For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. 27 You can count on Cox Cox is known for providing excellent customer service with a proven track record in customer satisfaction and 24/7 support. Local Customer Service Center Call 504-304-8444 www.cox.com/Louisiana Available only to residential High Speed Internet customers within the Cox New Orleans wired serviceable area. Cox cannot guarantee uninterrupted or error-free high-speed Internet service, or the speed of your service. Actual speeds vary. Visit www.cox.com/speed for more information. Cable modem purchase required for Cox High Speed Internet. For best performance, a Cox approved modem is recommended. Visit http://support.cox.com for a list of Cox approved modems and minimum computer requirements. The McAfee services, VirusScan, Personal Firewall Plus, SecurityCenter, SiteAdvisor and Privacy Service are included with your subscription to Cox High Speed Internet and will automatically terminate upon termination of your Cox High Speed Internet service. Cox cannot guarantee the intended results from the McAfee services or that the McAfee software will be error-free, free from interruptions or other failures. The McAfee services and features are subject to change. Not available for Apple users. McAfee, VirusScan and SiteAdvisor are trademarks of McAfee Inc., and/or its affiliates. Monthly service fees for Cox High Speed Internet service apply. Installation, equipment, franchise fees and other fees may apply. All prices subject to change. Taxes, fees and other surcharges are additional. © 2008 Cox Communications, LLC. All rights reserved. 520-7210 12/08
© Copyright 2024