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How to Be
Your Own Advocate
2013
Ask Us How!
Individual & Systems
Advocacy
VOICE/TTY
417.886.1188
800-676-7245 | www.swcil.org
Main Office: 2864 S. Nettleton Ave., Springfield, MO 65807
Branson Branch: 610 S. 6th St., Suite 210, Branson, MO 65616
SCIL is a non-profit 501(c)(3) organization.
All proceeds benefit persons with disabilities.
How to Be Your Own Advocate
Table of Contents
Section........................................................................Page
About Us..............................................................................2
What Is Advocacy................................................................4
Can You Really Make A Difference?...................................5
The Five Steps of Advocacy................................................6
The Nuts and Bolts of Doing Advocacy............................13
Preparing for Advocacy.....................................................15
Advocating by Letter..........................................................16
Area Newspaper Contact Information.............................20
Advocating by Telephone..................................................24
Face to Face Conversations.............................................25
Getting Help When You Need It........................................27
Educational Tools..............................................................29
Student Lead IEP Worksheet............................................39
Resources for Getting Help...............................................41
Legislative Organizing Opportunities Projects (LOOP)....43
Disability Coalition for Healthcare Reform (DCHR)........ 44
Working with Elected Officials..........................................46
IL Workshop Series...........................................................50
Legislative Resources.......................................................51
State of Missouri Elected Officials...................................52
Federal Officials Elected Officials................................... 64
Voter Registration Information.........................................67
2013 Advocacy Book | Page 1
2011
About Us
The Southwest Center for Independent Living (SCIL) offers
choices and empowerment for people with disabilities to
live independently in the community in the least restrictive
environment. By providing home and community based supports
that allow persons with disabilities to choose how and where they
live, we believe the community will become more diverse while
improving the quality of life of our consumers.
SCIL serves all persons with disabilities regardless of sex,
age, race, income or disability type. According to the Americans
with Disabilities Act (ADA) a disability is defined as a physical or
mental impairment that substantially limits one or more major life
activities. A disability can be physical, mental, emotional, cognitive
or sensory as well as permanent or temporary.
Founded in 1985, SCIL is a private, non-profit organization with
a majority of staff and governing board with disabilities offering
services in these southwest Missouri counties: Christian, Dallas,
Greene, Lawrence, Polk, Stone, Taney and Webster.
Our main office in Springfield and Branson branch serve a
population base of 546,712 people and in the SCIL service area,
approximately 14.7% or approximately 81,000 people are
estimated to have at least one disability. (US Census & American
Community Survey 2008-2011 Estimates)
The third largest city in the state, Springfield is the urban medial
and shopping hub for the mainly rural southwest Missouri area
and these differences make our efforts unique and challenging
due to the wide range of needs for access to adequate housing,
transportation, technology, health & wellness and employment.
Page 2 | 2013 Advocacy Book
About Us
We work to achieve positive change in the community, state or
nation for today and tomorrow through four core services:
1. Systems and Individual Advocacy
2. Information & Referral
3. Peer Support
4. Independent Living Skills Training
Programs available to all people with disabilities include:
►► Assisting Consumers Through Technology (ACTT)
►► Community Access
►► Education & Outreach
►► Mental Health Counseling
►► Renovation And Modifications ProjectS (RAMPS)
►► Support & Recreation Groups
►► Transition Services & De-Institutionalization
►► Volunteer Opportunities
►► Voter Registration
►► Youth Services
SCIL offers two state approved Personal Care programs which
allow people with physical disabilities to obtain assistance with
personal care and daily living, while maintaining independence
in their own homes through Medicaid, Private Pay or Veterans
Benefits.
►► Consumer Directed Services (CDS)
►► In Home Services
Please contact us for more information:
►► 417.886.1188 or www.swcil.org
2013 Advocacy Book | Page 3
What Is Advocacy?
Advocacy means:
►► Standing up for your
own rights
►► Speaking for oneself
►► Fighting against
personal
discrimination
To be an effective advocate you need to know:
1. Your rights as a person with a disability
2. Who to contact when you must advocate for
yourself
3. How to make phone calls on your own behalf or
write a self-advocacy letter
4. How to have a face-to-face talk when you advocate
Page 4 | 2013 Advocacy Book
Can You Really Make A
Difference?
YES, YES, YES!!
When legislators are asked who affects their
decisions, they answer, “The ordinary citizen.”
If you are dealing with a store owner, you are a
potential customer, whose business they may lose.
When “ordinary citizens” speak up, people listen.
THE FIVE STEPS OF ADVOCACY
1. Feel a strong need for change.
2. Identify the real need or problem.
3. Educate yourself on the best way to handle the
need or problem.
4. Develop a plan of action.
5. Be willing to take action once you have decided on
the plan, and follow through.
2013 Advocacy Book | Page 5
The Five Steps of Advocacy
Step One
YOU MUST FEEL A STRONG NEED FOR CHANGE!
Doing advocacy requires a lot of hard work. You need
to feel strongly about a need or problem if you are going
to get involved in the advocacy process. Sometimes
things can be changed rather easily, or the process may
take a long time. Be prepared to stick with it and see
it through! The following are some characteristics you
need to have to be successful as an advocate:
Page 6 | 2013 Advocacy Book
The Five Steps of Advocacy
Step One
►► You must be committed - advocacy takes a lot of
time and energy.
►► You must be persistent - be willing to try more
than once.
►► You must be flexible - accept that change isn’t
always going to happen the expected way.
►► You must be creative - believe that there is
usually another angle to pursue.
►► You must be ethical - don’t lose the battle
because you got your facts wrong or
misrepresented something.
►► You must be willing to express appreciation thank those who have helped you or made a
change because you asked.
2013 Advocacy Book | Page 7
The Five Steps of Advocacy
Step Two
IDENTIFY THE REAL NEED OR PROBLEM!
Often it is easier to see the symptoms of problems
than it is to see the cause of the problems. It saves
time in the long run if you take some time to really
understand why the problem exists.
A. Gather information about the need or problem to
determine if it is something that:
►► Really needs to be addressed and when.
►► Can be changed, or is something to be coped with.
►► You really want to commit yourself to trying to change.
B. Determine the cause of the need or problem.
►► Is it due to existing resources not meeting needs?
►► Is it due to lack of resources to address needs?
►► Is it due to no foreseeable way to address needs?
Page 8 | 2013 Advocacy Book
The Five Steps of Advocacy
Step Two
C. Determine how big the problem is. First,
determine if it can be addressed. If so, then will it
be necessary to:
►► Use individual advocacy for change within an existing
resource system?
►► Use group advocacy for change within an existing
resource system?
►► Use individual advocacy for development of resources?
►► Use group advocacy for development of resources?
Clearly define the need or problem to be addressed
based on the above information and write it down in a
clear, complete statement.
2013 Advocacy Book | Page 9
The Five Steps of Advocacy
Step Three
EDUCATE YOURSELF ON THE BEST WAY TO HANDLE
THE STATED NEED OR PROBLEM!
Develop an understanding of the system,
organization or business you will need to influence or
work with.
A. Become familiar with how the system,
organization or business works.
►► Determine whether the problem has the potential to be
changed.
►► Locate where the problem begins and exists within the
structure.
►► Find out who has the power to make the change.
B. Become familiar with the boundaries that people
have to work within.
For instance:
►► Legal Boundaries: the laws, rules and regulations that
govern the operation of the organization or business.
►► Limited resources: the amount of money, staff, time,
etc. available to provide a service.
Page 10 | 2013 Advocacy Book
The Five Steps of Advocacy
Step Four
DEVELOP A PLAN OF
ACTION TO TACKLE THE
NEED OR PROBLEM.
►► Brainstorm for
different ways to try to
solve the problem.
►► Consult with others
for information,
advice, technical
assistance or support.
►► Consider how long
each kind of action
might take to do, as
well as how much it
might cost you.
►► Decide what you will do and according to what
time frame.
►► Anticipate what kinds of resistance you may get
and try to be prepared for them.
►► Draft your action plan for what, where, when and
how you will do your advocacy.
2013 Advocacy Book | Page 11
The Five Steps of Advocacy
Step Five
BE WILLING TO TAKE ACTION ONCE YOU HAVE
DECIDED ON A PLAN.
A. Taking action requires being persistent and in
control of yourself.
B. Taking action requires communicating and
developing relationships with others who can
assist you in your cause.
C. Taking action may require “playing hard ball”
when necessary.
►► File a formal grievance
►► Initiate a due process hearing
►► Write a letter to responsible agencies
►► Bring political pressure on legislators
►► Contact advocacy groups
►► Contact the news media to get publicity
►► Take it to court
Page 12 | 2013 Advocacy Book
The Nuts And Bolts of
Doing Advocacy
Careful planning
and organization are
very important! There
are practical things
you can do that will
help you be a good
advocate:
HAVE A “VERY IMPORTANT PAPERS” FILE:
Start a loose-leaf notebook or other way of keeping
important papers all in one place. You will be surprised
at how much material and documentation you may
accumulate when preparing to advocate.
This notebook may contain medical evaluations,
rehabilitation plans, Individualized Education Plans,
financial information and any other information that
will affect your argument. If in doubt about whether
to keep a paper or documentation, keep it. Also keep
copies of all letters, reports, and communications both
to and from the person or agency with whom you are
corresponding.
2013 Advocacy Book | Page 13
The Nuts And Bolts of
Doing Advocacy
OBTAINING RECORDS:
Depending on what particular agency you are dealing
with, methods and timelines for obtaining records may
vary greatly. Having current and complete records will
help your case. Learn the agency’s rules for obtaining
records and then ask for the specific ones you want.
Also ask for copies of policies that have to do with your
situation.
If you are denied access to records, demand a full
explanation for what is left out and why.
Page 14 | 2013 Advocacy Book
Preparing for Advocacy
It is often helpful to sit down and organize your
thoughts, papers and plan so you are more effectively
prepared. Write a brief outline of what you want to say
or prove. Write down the steps you are going to take to
make your point. List the subjects you want to cover and
the materials you may have that would help you make
your case.
It may be useful to make copies of papers that you
want to share with the people where you are doing
advocacy.
BE SURE TO KEEP A COPY OF ANYTHING YOU SEND
TO SOMEONE ELSE.
In addition, if someone sends you a document that
you do not fully understand, do not hesitate to ask for an
explanation.
After a telephone conversation, send a letter to that
person which summarizes your conversation. Ask if that
person agrees that this is what was said.
2013 Advocacy Book | Page 15
Advocating by Letter
The main thing to remember when writing a letter is
to BE BRIEF (one page) and TO THE POINT. If you want
the person to read additional material supporting your
view, attach this to your brief letter.
Use your own words and state your problem as
clearly as possible. Don’t get sidetracked and put in
information that is not relevant to the situation.
Page 16 | 2013 Advocacy Book
Advocating by Letter
The following information should be in your letter:
►► Identify who you are (i.e. parent of a child with a
disability, tax payer, adult with a disability, etc.)
►► Be definite and direct (i.e. We want…., I urge you
to…, We want support for…, We oppose…, etc.)
►► Identify the issue and any rule, regulation, law,
etc. that has to do with it.
►► State briefly why you are taking the position you
are taking. Explain how the issue affects you, your
family, the people you work with, etc.
►► Type or write your letter so it can be easily read.
►► Sign your name and give your address and
telephone number. You may also want to request
a response from the person with a deadline, if this
is appropriate.
►► Keep a copy of your letter for your files.
2013 Advocacy Book | Page 17
Advocating by Letter
How do I write a Letter to the Editor (LTE)?
Courtesy of Missouri Progressive Vote Coalition
►► Be brief. There is a lot of competition for a small
amount of space. A general rule of thumb is to
keep your letter to 200 words or less.
►► Respond quickly. Newspapers only print LTE’s
that immediately respond to an issue.
►► Include your home and work phone number
along with your address at the end of the LTE.
Many papers won’t print letters unless they can
call the author to verify that he or she wrote it.
►► A catchy first line is
helpful. Instead of “I’m
writing to respond to
the SNL editorial of
August 3rd…” try “The
August 3rd editorial
left me wondering if
SNL editorial writers
live in the real world.”
Page 18 | 2013 Advocacy Book
Advocating by Letter
►► Remember your audience. In most cases you’re
trying to sway the public, not your adversary.
Therefore, you should try to seem moderate and
fair. This doesn’t mean you should be bland.
But have the average person in mind, and use
phrases and arguments that resonate with them.
►► Use statistics sparingly. They can get confusing
and overwhelming very quickly.
►► Refer to an article already printed by the paper.
This increases the chance that your letter will be
run.
►► Use short punchy sentences. This makes it easier
for the reader to follow your thinking and easier
for the editor to cut your letter if necessary (and
better to have an edited version of your letter
printed than none at all).
►► Follow up with a phone call. Make sure the
appropriate person got your letter.
2013 Advocacy Book | Page 19
Area Newspaper Contact
Information
Springfield News Leader
Websitehttp://www.news-leader.com/
http://getpublished.news-leader.com/
Forms/LettersToEditor.php
[email protected]
Address 651 Boonville, Springfield MO 65806
Phone 417-836-1100 or 1-800-695-1969
Fax417-837-1381
Ash Grove Commonwealth Times
[email protected]
Address 102 E Jackson, Ash Grove, MO 65604
Phone417-343-5517
Aurora Advertiser
Websitewww.auroraadvertiser.net
[email protected]
Address 226 West Church St (P.O. Box 509)
Aurora, MO 65605
Phone417-678-2115
Bolivar Herald-Free Press
Websitewww.bolivarmonews.com
[email protected]
Address 335 S Springfield Ave., P.O. Box 330
Bolivar, MO 65613
Phone417-326-7636
Page 20 | 2013 Advocacy Book
Area Newspaper Contact
Information
Branson Daily News
Websitehttp://bransontrilakesnews.com/
[email protected]
Address P.O. Box 900, Branson, MO 65615
Phone 417-334-3161
Fax417-334-4299
Christian County Headliner
Websitehttp://ccheadliner.com/
Address 116 N 2nd Ave, P.O. Box 490
Ozark, MO 65721
Phone417-581-3541
Fax417-581-3577
Community Free Press
Websitewww.cfpmidweek.com
[email protected]
Address P.O. Box 2418, Springfield, MO 65801
Phone417-447-2130
Fax417-447-2140
Joplin Globe
Websitewww.joplinglobe.com/
[email protected]
Address 117 E Fourth Street, Joplin, MO 64801
Phone417-623-3480
Fax417-623-8598
2013 Advocacy Book | Page 21
Area Newspaper Contact
Information
Lawrence County Record
Websitehttp://www.lawrencecountyrecord.com/
[email protected]
Address P.O. Box 348
Mt. Vernon, MO 65712
Phone417-468-2185
Lebanon Daily Record
Websitewww.lebanondailyrecord.com
[email protected]
Address 100 E Commercial
Lebanon MO 65536
Phone417-532-9131
Marshfield Mail
Website www.marshfieldmail.com
E-mail [email protected]
Address 225 N Clay St. P.O. Box A
Marshfield, MO 65714
Phone417-468-2013
Fax417-859-7930
Neosho Daily News
Websitewww.neoshodailynews.com
[email protected]
Address 1006 W. Harmony
Neosho, MO 64850
Phone417-451-1520
Fax417-451-6408
Page 22 | 2013 Advocacy Book
Area Newspaper Contact
Information
NixaXPress
Websitewww.nixaxpress.com/
[email protected]
Address 605 E Kathryn P.O. Box 594,
Nixa, MO 65714
Phone417-725-3745
Fax417-725-3683
Republic Monitor
Websitewww.republic-monitor.com
Address 249 Highway 60 West
Republic, MO 65738
Phone417-732-2525
Fax417-732-2980
West Plains Daily Quill
Websitehttp://home.centurytel.net/
westplainsdailyquill/
[email protected]
Address P.O. Box 110
West Plains, MO 65775
Phone417-256-9191
2013 Advocacy Book | Page 23
Advocating by Telephone
When calling:
►► Identify yourself by
name, city and issue or
situation (“I am John Doe,
from Springfield, and
I am calling about the
inaccessible restroom in
your store.”)
►► Try to establish a good
rapport with the person.
Ask for the person’s name
for future reference. Be
friendly, with the assumption that they want to
“make it right” until you find out otherwise.
►► Briefly state your position and the action you
would like the person to take. Explain in as
much detail as necessary why you are taking the
position you are and the action you are taking.
Follow up the call with a letter confirming what
was said in the conversation.
►► If appropriate, ask that your opinion or concern be
relayed to the person’s supervisor.
►► If appropriate, request a response.
Page 24 | 2013 Advocacy Book
Face to Face
Conversations
►► If the situation is immediate (grocery carts are
in the accessible parking space), ask to see the
manager or person in charge.
►► If the situation cannot be immediately
changed (steps into a store), call and set up an
appointment with the person who has the power
to make the change.
►► BE ON TIME for an appointment and BE
PREPARED. Have your documentation, copies of
laws, etc. with you to help support your position.
Be sure to have copies of any of the material you
might want to leave with the person.
►► Be calm and in control. This may seem difficult
when you are angry about a situation, but you will
not get the response you want if you go in with a
belligerent, threatening attitude. You want to be
assertive, not aggressive.
2013 Advocacy Book | Page 25
Face to Face
Conversations
An Assertive Person:
►► Makes eye contact
►► Uses “I” messages
►► Is clear, concise and persistent
►► Uses a “reasonable” tone of voice
►► Actively listens
►► Makes personal decisions
►► Is confident
Page 26 | 2013 Advocacy Book
Getting Help When You
Need It!
What fears do you have about doing your own
advocacy?
Perhaps these are a few of them:
►► Taking risks
►► Could lose benefits, job, housing, etc.
►► May not be “smart enough” to stand up for myself
►► Can’t think “fast on my feet”
►► Uncomfortable speaking to people in authority
2013 Advocacy Book | Page 27
Getting Help When You
Need It!
How Could You Overcome Some of These Fears?
►► Work with a partner or someone who has been
there (peer supporter).
►► Contact an advocacy organization, like a Center
for Independent Living or consumer group such
as the National Association of the Deaf, National
Federation of the Blind, etc.
►► Contact statewide advocacy organizations
or programs such as Protection & Advocacy,
Governor’s Council on Disability, or legal aid
societies.
►► Practice what you want to say with someone else
first. Ask them to be honest with you and critique
how well you did.
►► Practice self-advocacy skills on a smaller issue
first before jumping to a big issue.
►► Put everything into writing and ask someone else
to read it and make comments on it.
Page 28 | 2013 Advocacy Book
Educational Tools
Self Determination for Students
Why is self-determination important?
Life has more meaning for all of us if we can have
control over our daily activities, be expected for our
choices about how we think and feel, and be considered a
contributing and valuable member of our community.
What may initially be perceived as a negative behavior
related to disability, can many times be the result of the
frustration and anger of students with disabilities who feel
they are not being heard.
Without self-determination as a primary goal and focus
of the transition planning process, youth with disabilities
have a higher risk of falling victim to abuse, neglect, and
discrimination.
IDEA acknowledges the importance of selfdetermination through the 1997 amendment that
requires students to be invited to their IEP meetings.
When youth with disabilities exercise personal control
2013 Advocacy Book | Page 29
Educational Tools
Self Determination for Students
over their lives, they learn to take responsibility for their
actions and experience the outcomes of their choices.
What are some ways that teachers and parents
can provide opportunities for youth with significant
disabilities to develop self-determination skills?
►► It is important to understand that self-determination
is not just a verbal response to choice. SelfDetermination is also an intrinsic need of human
beings, an “innate natural propensity to engage in
one’s interests and exercise one’s capacities and in
so doing, to seek and conquer optimal challenges”
(Deci & Ryan, 1985, p. 11). Never assume that the
disability is too severe for communication to take
place. Often it is lack of access to opportunities, not
the disability, which prevents a person from being
self-determined.
►► If an individual can benefit from an assistive
Page 30 | 2013 Advocacy Book
Educational Tools
Self Determination for Students
technology communication device, request an
assessment and use the recommended technology
for communication. However, even if an individual
is not using a communication tool, his or her body
language, facial expressions, and behaviors will
provide messages of choice, satisfaction, and
future needs.
►► At home and in school, part of the parents’ and
teachers’ role can be to listen and observe the
reactions and actions of persons with severe
disabilities and begin compiling a history of
expressed choices, wants, and needs. These can be
incorporated into self-determination goals on the
IEP with specific steps to achieve those goals.
Does self-determination mean that a child or youth
no longer relies on or receives support from parents,
other caring adults, or friends who are involved in
their lives?
►► No, self-determination requires ongoing support
for all of us. Adults with or without a disability
may continue to seek assistance and support
from others, personally and professionally. SelfDetermination is not meant to be isolating. None of
us are completely independent and it is healthy to
2013 Advocacy Book | Page 31
Educational Tools
Self Determination for Students
seek advice and information from others in order to
make informed decisions and ensure that success
can be achieved.
►► Youth will need mentors and caring adults in their
lives who provide ongoing support for them to
take risks, build resilience amidst failure, speak
assertively, and to develop the internal selfdetermination characteristics and the external selfadvocacy communication skills needed for success.
How does the development of self-determination
skills support students’ capabilities as effective
decision-makers during their Individual Education
Plan (IEP) meetings?
Youth are more likely to participate as effective
decision-makers during their IEP meetings when they:
►► understand their disability
►► learn how that disability will affect their dreams of
college, work, independent living, and relationships
►► build the confidence to communicate their dreams
and needs
Source: Deci, E. & Ryan, R. (1985). Intrinsic motivation and selfdetermination in human behavior. New York: Plenum.
Page 32 | 2013 Advocacy Book
Educational Tools
IDEA
The Individuals with Disabilities Education Act or
IDEA’s provisions involve both common sense and
courtesy, and are intended to ensure that parents have
every opportunity to attend the meeting and contribute.
In a nutshell, the school and parents have to agree
when and where they are going to meet.
►► Parents must be notified of the meeting early enough
to ensure they have an opportunity to attend. As the
provisions in the box indicate, the public agency must tell
parents the purpose, time and location of the meeting;
who will be at the meeting; and that both the parents and
public agencies have the right to invite other people with
knowledge or special expertise about the child, including
related services IDEA’s provisions involve both common
sense and courtesy, and are intended to ensure that
parents have every opportunity to attend the meeting and
contribute. In a nutshell, the school and parents have to
agree when and where they are going to meet.
2013 Advocacy Book | Page 33
Educational Tools
IDEA
►► Parents must be notified of the meeting early enough
to ensure they have an opportunity to attend. As the
provisions in the box indicate, the public agency must tell
parents the purpose, time and location of the meeting;
who will be at the meeting; and that both the parents and
public agencies have the right to invite other people with
knowledge or special expertise about the child, including
related services personnel as appropriate. (Additional
clarification: The party inviting such an individual makes
the determination that the individual possesses the
requisite knowledge or special expertise regarding the
child.)
►► In the case of a child who was previously served under
Part C of IDEA (the early intervention system) and who
is now transitioning to Part B services for school-aged
children (including children ages 3-5), this notice must
also let parents know that, if they request it, the Part C
service coordinator or other representatives of the Part C
system must be invited to attend the initial IEP meeting [in
accordance with 300.321(f)].
Page 34 | 2013 Advocacy Book
Educational Tools
IDEA
►► Knowing each of these elements in advance of the
meeting gives parents the opportunity to prepare and
more fully participate in meeting discussions and
decisions.
►► If parents need an interpreter, including a sign language
interpreter, they should let the public agency know in
advance of the meeting, so that the public agency has
time to make suitable arrangements. Public agencies are
required to take the necessary steps to give parents the
opportunity to understand the proceedings at an IEP Team
meeting [300.322(e)], but parents should not assume that
such an arrangement will be made by the public agency.
Parents who need an interpreter may wish to check with
their school district to find out how much time is needed to
arrange for an interpreter to be present at the IEP meeting.
http://idea.ed.gov/
2013 Advocacy Book | Page 35
Educational Tools
Communication Tools
Assertiveness IS:
While you are working with the school team, there
will also be times when you need to disagree or make
an assertive statement. It is important to keep in mind
that your message should be clear and direct but not
aggressive or hostile. Avoid making overstatements and
using words that indicate absolutes. Overstatements
or exaggerations of your point will hasten a loss of
credibility.
Also avoid putting the other person on the defensive.
Even the most hardened criminals will always fight to
justify themselves when put on the defensive. Attack
issues, not people.
Assertiveness IS:
1. Knowing an understanding your rights;
2. Knowing and understanding your child’s rights;
3. Asking questions anytime you need clarification;
4. Repeating a question until it is satisfactorily
answered;
5. Insisting that all persons who should be at an IEP
meeting are there, including someone in authority;
6. Keeping a paper trail of all communication
regarding your child’s education, sending copies
to the appropriate people, and requesting copies
and records from school;
Page 36 | 2013 Advocacy Book
Educational Tools
Communication Tools
7. Monitoring to be sure that the IEP is being
implemented and followed;
8. Knowing that your are a full partner in planning
your child’s education program and expecting to
be treated as such;
9. Letting people know that you intend to resolve
issues and are willing to go to due process, if
necessary;
10.Learning all you can about your child’s disability
and needs;
11.Knowing about available resources an using
them;
12.Finding out who the right person to talk to is,
knowing who the key persons are, and trying all
avenues;
13.Praising and thanking people when appropriate;
14.Never saying (thinking, feeling) “I’m just a parent”.
2013 Advocacy Book | Page 37
Educational Tools
Communication Tools
ASKING QUESTIONS
►► Describe for me…
►► Tell me more about…
►► Give me an example…
ASSERTIVE STATEMENTS
►► I’m not sure I agree…
and I want to talk
about..
►► I have a problem
with… and would like
to explore…
►► I feel strongly that
….and would like to
brainstorm…
►► Let me tell you my
reaction…I would like
to focus on…
I MESSAGES
►► I’m get upset when…
►► I’m angry about…
►► I’m concerned about…
►► I’m confused about…
Page 38 | 2013 Advocacy Book
PARAPHRASING
►► What I think you
mean is…
►► I understand you to
say…
►► Let me be sure I’m
understanding you..
►► So in other words…
►► What I hear you
saying is…
SOFTNERS
►► I’m curious about…
►► What would happen
if…
►► It would help me if…
►► Can you tell me the
reason for…
SUPER QUESITONS
►► Compared to what?
►► Specifically what?
►► Specifically how?
►► Specifically why?
Educational Tools
Student Lead IEP Worksheet
Place a check mark next to each activity you will assume
responsibility for and fill in the blanks to help you prepare for your
next IEP meeting.
______I will attend my next IEP meeting
______I will participate in the following ways: _________________
Introduce myself
Hi my name is____________________________________________
I want to welcome and thank you all for coming to my IEP
meeting.
State the purpose of the meeting
The purpose of this meeting is to:___________________________
_______________________________________________________
Introduce the other IEP members (or) ask the other IEP
members to introduce themselves
Would everyone please introduce themselves?
Ask someone to take notes for my IEP
Mr./Mrs._______________ would you please take notes for my
IEP?
Thank you.
Ask IEP members to report on my academic progress and
related services
I would like an update on my progress this past year. Who would
like to begin?
Describe my disability, strengths and weaknesses, and how I
think I did in school this past year
As you all probably know, I am receiving special education
and related services because I have been identified as having
(describe your disability). __________________________________
Overall, I think I did ___________ in school this past year.
My favorite subjects were:__________________________________
My least favorite subjects were: _____________________________
The vocational evaluation or career exploration activities I
participated in were:______________________________________
Educational Tools
Student Lead IEP Worksheet
I needed the following accommodations/modifications:_________
_______________________________________________________
Assistive technology I used included:_________________________
_______________________________________________________
State my transition goals in the areas of employment/
postsecondary education, independent living, and community
participation
My employment/postsecondary education goals for next year are:
_______________________________________________________
My independent living goals for next year are:_________________
_______________________________________________________
My community participation goals for next year are:____________
_______________________________________________________
Describe my educational program for the coming school year,
including goals, objectives, and classroom modifications
My educational goals for next year are:_______________________
_______________________________________________________
State my concerns/needs and ask IEP members for input
I am most concerned about:________________________________
_______________________________________________________
I believe I will need the following related services and
accommodations / modifications / assistive technology to be
successful: ______________________________________________
Does anyone have any suggestions to help me meet my goals?
Thank everyone for coming
Thank you all for coming and participating in my IEP.
I will not attend my next IEP meeting, but will make sure my
interests, preferences, and needs are taken into consideration
by the Planning and Placement Team when they develop my
Individual Education Program. I will do this by completing the
following activities:________________________________________
_______________________________________________________
_______________________________________________________
Resources for Getting Help
Missouri Centers for Independent Living (CILS)
Websitehttp://www.mosilc.org/
Phone1-888-667-2117
Governors Council on Disability
Websitehttp://www.disabilityinfo.mo.gov/
Phone 1-800-877-8249 (Voice/TTY)
573-751-2600 (Voice/TTY)
Fax573-526-4109
Missouri Protection and Advocacy
Websitehttp://www.moadvocacy.org/
Phone 573-659-0678 Application Unit
800-392-8667
Fax 573-659-0677
Missouri Commission for the Deaf and Hard of
Hearing
Websitewww.mcdhh.mo.gov/
Phone 573-526-5205 (Voice/TTY)
Websitehttp://www.missouricounciloftheblind.org/
Phone800-342-5632
Missouri Council of the Blind
LEGAL SERVICES of Southern Missouri
Websitehttp://www.lsosm.org
Phone417-881-1397
800-444-4863
US Census information
Websitehttp://www.census.gov/
2013 Advocacy Book | Page 41
Resources for Getting Help
US Housing and Urban Development
Website http://portal.hud.gov /hudportal/HUD
Websitehttp://www.dredf.org/
Website http://www.paraquad.org/issues-adv ocacy
/legislativ e-updates
Disability Rights and Education Defense Fund
Paraquad Action Alert & Missouri Advocates with
Disabilities Empowerment Network
LOOP (Legislative Organizing Opportunities Project)
Website http://swcil.org/pages/v iew/loop
Websitehttp://sos.mo.gov/elections/
govoteMissouri/
Vote Missouri
National Dissemination Center for Children with
Disabilities
Websitehttp://www.nichcy.org
Websitehttp://www.wrightslaw.com
Websitehttp://ptimpact.org
Websitehttp://httpwww.
southwestmissouriautismnetwork.org//
Wrights Law
Missouri Parents Act
Southwest Missouri Autism Network
Autism Speaks
Websitehttp://www.autismspeaks.org/
Page 42 | 2013 Advocacy Book
L P
Legislative Organizing
Opportunities Project
We Need You! Please Join Us!
Come and learn how to make a difference!
►► LOOP is a group of self-advocate people with
disabilities that meet monthly to learn about
public policy relating to people with disabilities
and how to make an impact at the local, state and
federal levels.
►► We follow legislation, take action and brainstorm
on how to break down the barriers that exist for
people with disabilities.
►► We invite and get to know our elected officials
during our meetings.
LOOP
►► Second Friday each month
►► 11:00 am - 1:30 pm
►► Meet at SCIL Main Office
►► Limited transportation available.
Please reserve your spot or if you have questions,
please contact Shelby or Stacy B. at 417.886.1188
2013 Advocacy Book | Page 43
The Disability Coalition for
Healthcare Reform
What is DCHR?
The Disability Coalition for Healthcare Reform (DCHR)
is comprised of individual advocates and disability
organizations who share a common mission to:
Proactively improve and assure access to quality health
care for Missourians with disabilities.
Access to comprehensive healthcare is crucial to
the independence, dignity, and equality of all people
including people with disabilities.
Through the power of a unified, sustained coalition,
the disability community will impact health care and
long term care by:
►► Educating advocates and the community about
healthcare issues
►► Strengthening advocacy networks
►► Tracking legislation
►► Impacting policy decisions
►► Developing policy recommendations
Page 44 | 2013 Advocacy Book
The Disability Coalition for
Healthcare Reform
Membership
DCHR is a statewide, cross-disability coalition whose
members are disability-related organizations, selfadvocates and family member advocates.
Join Today! Take Action! See Change!
For additional information, please contact:
Membership Paraquad, Inc.
or Coalition C/O Megan Burke
5240 Oakland Ave
St. Louis MO 63110
Websitewww.missouridchr.org
[email protected]
Phone 314-289-4200 or 4277
TTY314-289-4252
Fax314-289-4201
Funding for this project was provided by the Missouri
Foundation for Health. A Project of Paraquad, Inc.
2013 Advocacy Book | Page 45
Working with Elected
Officials
Writing your legislator:
►► Be confident. You can be certain your letter will
be read by the legislator or a staff member. Your
letter will almost always be answered.
►► Be brief. Boil your argument down to one
page or less. If it’s any longer, your letter loses
effectiveness. Attach any detailed information you
have to this letter.
►► Personalize your letter. Tell your own story in
your own words. Avoid using postcards and form
letters.
►► Have the facts. Refer to a bill by its title and
number.
►► Focus on one issue. Your letter will be more
effective if you only speak to one issue.
►► Be direct. Tell the legislator what action you want
taken, like co-sponsor a bill or vote for the bill in
committee. If possible, get a commitment to do
what you ask.
Page 46 | 2013 Advocacy Book
Working with Elected
Officials
►► Be civil. Don’t threaten, insult, wisecrack or name
call.
►► Do not overdo it. Don’t write too often or
overstate your case. Keep letters timely.
►► Compliment. Always praise the legislator if he or
she votes the way you want.
►► Follow up. A note of thanks is a good idea and will
make a good impression.
2013 Advocacy Book | Page 47
Working with Elected
Officials
Calling your legislator:
A. Prepare for your call.
►► Know the facts, including the bill number,title and
status. Think what you want to say first, and make
notes if necessary so you won’t forget the points you
want to make. Think through what kinds of questions
you may be asked and be prepared to answer them.
B. While on the phone.
►► You will probably speak to a staff member who handles
the issue instead of the Member of Congress.
►► Focus on the issue you want to discuss.
►► Present your views politely, but persuasively.
►► State your views clearly.
Page 48 | 2013 Advocacy Book
Working with Elected
Officials
►► Find out exactly where the legislator stands on the
issue.
►► Ask what action he or she intends to take.
►► Listen carefully and write notes after the call.
►► Answer questions clearly. If you don’t know the answer,
admit it and send the answer later.
►► Make sure you give the individual with whom you
speak your name, address and phone number.
C. Follow up.
►► Send a letter confirming your conversation and
summarizing your views. Include any new information
that supports your views or responds to questions
raised during your phone call.
2013 Advocacy Book | Page 49
IL Workshop Series
Page 50 | 2013 Advocacy Book
Legislative Resources
The information on the following pages was taken
from several websites. The information pertains directly
to SCIL’s service area: Greene, Polk, Stone, Taney,
Christian, Lawrence, Dallas and Webster Counties.
For more information on all state, federal and local
government and elected officials, go to the following
websites:
United States of America President and Cabinet
Websitehttp://www.whitehouse.gov/
Missouri House of Representatives
Websitehttp://www.house.mo.gov/
Missouri Senate
Website http://www.senate.mo.gov/
US House of Representatives
Websitehttp://www.house.gov/
US Senate
Website http://www.senate.gov/
State of Missouri
Websitehttp://www.mo.gov/
2013 Advocacy Book | Page 51
Legislative Resources
State of Missouri
Governor
Jeremiah (Jay) Nixon / Democratic
Websitehttp://governor.mo.gov
Address P.O. Box 720, Jefferson City, MO 65102
Phone573-751-3222
Lt. Governor
Peter Kinder / Republican
Websitehttp://www.ltgov.mo.gov
Address State Capitol Building, Room 224,
Jefferson City MO 65101
Phone573-751-4727
Fax573-751-9422
Page 52 | 2013 Advocacy Book
Legislative Resources
State of Missouri
Secretary of State
Jason Kander / Democratic
Websitehttp://www.sos.mo.gov
Address State Capitol, Room 208
State Information Center, 600 W Main
Jefferson City, MO 65101
Phone 573-751-4936 [SOS Information]
State Treasurer
Clint Zweifel / Democratic
Websitehttp://www.treasurer.mo.gov
Address P.O. Box 210
Jefferson City, MO 65102
Phone573-751-8533
2013 Advocacy Book | Page 53
Legislative Resources
State of Missouri
Attorney General
Chris Koster / Democratic
Websitehttp://ago.mo.gov/
Address Supreme Court Building
207 W. High St.
P.O. Box 899
Jefferson City, MO 65102
Phone573-751-3321
Fax573-751-0774
Missouri Attorney General’s Office
Address Springfield State Office Building
149 Park Central Square, Suite 1017
Springfield, MO 65806
Phone417-895-6567
Fax417-895-6382
Page 54 | 2013 Advocacy Book
Legislative Resources
State of Missouri
State Representatives
Websitehttp://www.house.mo.gov/
District 128 - Polk Co. / 2010
Representative Sue Entlicher / Republican
Email [email protected]
Address 201 W Capitol Ave, Room 405A
Jefferson City, MO 65101
Phone573-751-1347
Legislative Asst. Vanessa Fisher
Committees: Elections-Chairman, Agriculture Policy
District 129 - Dallas Co. / 2010
Representative Sandy Crawford / Republican
[email protected]
Address 201 W Capitol Ave, Room 302-1
Jefferson City, MO 65101
Phone573-751-1167
Legislative Asst. Pam Bowman
Committees: Majority Whip, Ethics, Agriculture Policy, Financial
Institutions
District 130 - Greene Co. / 2012
Representative Jeffrey Messenger / Republican
[email protected]
Address 201 W Capitol Ave, Room 410A
Jefferson City, MO 65101
Phone573-751-2381
Legislative Asst. Peggy Talken
Committees: Budget, Ways & Means, Fiscal Review, Economic Development
2013 Advocacy Book | Page 55
Legislative Resources
State of Missouri
District 131 - Greene Co. / 2012
Representative Sonya Anderson / Republican
[email protected]
Address 201 W Capitol Ave, Room 135AA
Jefferson City, MO 65101
Phone573-751-2948
Legislative Asst. Scott Pearson
Committees: Local Government, Professional Registration & Licensing
District 132 - Greene Co. / 2006
Representative Charlie Norr / Democrat
[email protected]
Address 201 W Capitol Ave, Room 105D
Jefferson City, MO 65101
Phone573-751-3795
Legislative Asst. Keri Wolters
Committees: Retirement, Utilities, Appropriations-Agricultural and Natural
Resources, Tourism and Natural Resources
District 133 - Greene Co. / 2008
Representative Eric Burlison / Republican
[email protected]
Address 201 W Capitol Ave, Room 313-3
Jefferson City, MO 65101
Phone573-751-3795
Legislative Asst. Jeremy Cady
Committees: Budget, Elementary & Secondary Education, Professional
Registration & Licensing-Chairman, Health Insurance
Legislative
Page 56 | 2013 Advocacy Book
Resources
State of Missouri
District 134 - Greene Co. / 2012
Representative Elijah Haahr / Republican
[email protected]
Address 201 West Capitol Avenue, Room 409B
Jefferson City MO 65101
Phone573-751-2210
Legislative Asst. Marietta Rutledge
Committees: Workforce Development & Workplace Safety, AppropriationsTransportation & Economic Development, Judiciary
District 135 - Greene Co. / 2010
Representative Lincoln Hough / Republican
[email protected]
Address 201 W Capitol Ave, Room 411B
Jefferson City, MO 65101
Phone573-751-9809
Legislative Asst. Marietta Rutledge
Committees: Budget, Retirement, Appropriations-Agriculture & Natural
Resources-Vice Chairman, Transportation-Vice Chairman
District 136 - Greene Co. / 2012
Representative Kevin Austin / Republican
[email protected]
Address 201 W Capitol Ave, Room 135AC
Jefferson City, MO 65101
Phone573-751-0232
Legislative Asst. Scott Pearson
Committees: Local Government, Appropriations-Gen Administration,
Economic Development, Small Business
2013 Advocacy Book | Page 57
Legislative Resources
State of Missouri
District 137 - Greene & Webster Cos. / 2010
Representative Lyndall Fraker / Republican
[email protected]
Address 201 West Capitol Avenue, Room 110A
Phone573-751-3819
Legislative Asst. Joan Proctor
Committees: Professional Registration & Licensing, Workforce Development
& Workplace Safety-Vice Chairman, Utilities, Economic Development
District 138 - Taney, Christian & Stone Cos. / 2010
Representative Don Phillips / Republican
[email protected]
Address 201 W Capitol Ave, Room 135
Jefferson City, MO 65101
Phone 573-751-3851
Legislative Asst. Rosemary Bogg
Committees: Health Insurance, Crime Prevention & Public Safety,
Transportation, Tourism & Natural Resources-Chairman
District 139 - Christian Co. / 2010
Representative Kevin Elmer / Republican
[email protected]
Address 201 W Capitol Ave, Room 408A
Jefferson City, MO 65101
Phone573-751-3833
Legislative Asst. Christine Bondurant
Committees: Rules, Budget, Professional Registration & Licensing-Vice
Chairman, Judiciary-Vice Chairman
Page 58 | 2013 Advocacy Book
Legislative Resources
State of Missouri
District 140 - Christian Co. / 2012
Representative Lynn Morris / Republican
[email protected]
Address 201 W Capitol Ave, Room 200BC
Jefferson City, MO 65101
Phone573-751-2565
Legislative Asst. Anne Vogel
Committees: Appropriations-Health, Mental Health & Social Services, Local
Government, Health Care Policy, Economic Development
District 141 - Webster Co. / 2008
Representative Tony Dugger / Republican
[email protected]
Address 201 W Capitol Ave, Room 300
Jefferson City, MO 65101
Phone 573-751-2205 or 417-259-1915
Legislative Asst. Brandon Alexander
Committees: Agriculture Policy, Utilities, Financial Institutions-Chair
District 155 - Taney Co. / 2010
Representative Lyle Rowland
[email protected]
Address 201 W Capitol Ave, Room 413A
Jefferson City, MO 65101
Phone573-751-2042
Legislative Asst. Sandra Schanzmeyer
Committees: Retirement, Elementary & Secondary Education,
Appropriations-Education-Vice Chairman, Tourism & Natural Resources
2013 Advocacy Book | Page 59
Legislative Resources
State of Missouri
District 156 - Taney Co. / 2012
Representative Jeffery Justus
[email protected]
Address 201 W Capitol Ave, Room 115H
Jefferson City, MO 65101
Phone 573-751-1309
Legislative Asst. Helen Coller
Committees: Retirement, Appropriations-Gen Admin, Small Business,
Tourism & Natural Resources
District 157 - Vacant as of 1/17/13
District 158 - Stone & Lawrence Cos. / 2012
Representative Scott Fitzpatrick / Republican
[email protected]
Address 201 W Capitol Ave, Room 135AB
Jefferson City, MO 65101
Phone573-751-1488
Legislative Asst. Ben Clutter
Committees: Budget, Appropriations-Transportation & Economic
Development, Tourism & Natural Resources
Page 60 | 2013 Advocacy Book
Legislative Resources
State of Missouri
STATE SENATORS
Websitehttp://www.senate.mo.gov/
District 20 - Christian & Greene Cos. / 2010
State Senator Jay Wasson / Republican
Address
Phone
Legislative Assts.
201 W Capitol Ave, Room 323
Jefferson City, MO 65101
573-751-1503 or 866-242-0810
Barbara Mustoe, Robin Stone
Committees: Financial and Governmental Organizations & Elections,
Chairman, Governmental Accountability & Fiscal Oversight, Jobs, Economic
Development & Local Government, Small Business, Insurance & Industry,
Transportation & Infrastructure, Joint Committee on Corrections, Joint
Committee on Life Sciences, Joint Committee on Transportation Oversight,
Joint Interim Committee on State Employee Wages, Missouri Job Training
Joint Legislative Oversight Committee
District 28 - Polk & Dallas Co. / 2010
State Senator Mike Parson / Republican
[email protected]
Address 201 W Capitol Ave, Room 420
Jefferson City, MO 65101
Phone573-751-8793
Fax573-526-8793
Legislative Assts. Marylyn Luetkemeyer, Alex Eaton, Bubs
Hohulin
Committees: Agriculture, Food Production & Outdoor Resources,
Government Accountability and Fiscal Oversight,
Chairman, Small Business, Insurance & Industry, ViceChairman, Ways & Means
2013 Advocacy Book | Page 61
Legislative Resources
State of Missouri
District 29 - Lawrence, Stone & Taney Cos. / 2012
State Senator David Sater / Republican
Address 201 W Capitol Ave, Room 433
Jefferson City, MO 65101
Phone573-751-1480
Legislative Assts. Tucker Jobes, Robyn Huddleston
Committees: Financial & Governmental Organizations & Elections, Jobs,
Economic Development & Local Government, Seniors, Families and
Pensions, Vice-Chairman, Veterans’ Affairs and Health
District 30 - Greene Co. / 2010
State Senator Bob Dixon / Republican
Address 201 W Capitol Ave, Room 332
Jefferson City, MO 65101
Phone573-751-2583
Fax573-526-1305
Legislative Assts. Eric Jennings, Tracey Joyce
Committees: Financial & Governmental Organizations & Elections, Jobs,
Economic Development & Local Government, Vice-Chairman Judiciary &
Civil & Criminal Jurisprudence, Chairman Transportation & Infrastructure,
Joint Committee on Child Abuse & Neglect, Missouri State Unemployment
Council, State Records Commission, Task Force on the Prevention of Sexual
Abuse of Children (Erin’s Law)
Page 62 | 2013 Advocacy Book
Legislative Resources
State of Missouri
District 33 - Webster Co. / 2012
State Senator Mike Cunningham / Republican
Address 201 W Captiol Ave, Room 331
Jefferson City, MO 65101
Phone573-751-1882
Legislative Assts. Doris Broeker, Joan Branson
Committees: Commerce, Consumer Protection, Energy & the Environment,
Financial & Governmental Organizations & Elections, Vice-Chairman,
Governmental Accountability & Fiscal Oversight, Veterans’ Affairs and
Health
2013 Advocacy Book | Page 63
Legislative Resources
Federal
President Barack Obama / Democratic / 2008
Websitehttp://www.whitehouse.gov/contact/
Address The White House
1600 Pennsylvania Avenue NW
Washington, DC 20500
Phone Comments 202-456-1111
Switchboard202-456-1414
Visitors Office 202-456-2121
Fax202-456-2461
Comments202-456-6213
Page 64 | 2013 Advocacy Book
Legislative Resources
Federal
US SENATORS FROM MISSOURI
Websitehttp://www.senate.gov/
Senator Claire McCaskill / Democratic / 2006
Websitehttp://mccaskill.senate.gov/index.ctm
Address Washington DC Office
Hart Senate Office Building, SH-717
Washington, D.C. 20510
Phone202-224-6154
Fax202-228-6326
Address Springfield Office
324 Park Central West, Suite 101
Springfield, MO 65806
Phone417-868-8745
Fax417-831-1349
Senator Roy Blunt / Republican / 2010
Websitehttp://blunt.senate.gov/public
Address Washington, DC Office
B40C Dirksen Senate Office Building
Washington, DC 20510
Phone202-224-5721
Fax202-224-8149
Address Springfield Office
2740 B East Sunshine
Springfield, MO 65804
Phone 417-877-7814
Fax417-823-9662
2013 Advocacy Book | Page 65
Legislative Resources
Federal
U.S. REPRESENTATIVES
Websitehttp://www.house.gov/
District 1 Representative Wm. Lacy Clay
District 2 Representative Ann Wagner
District 3 Representative Blaine Luetkemeyer
District 4 / Dallas & Webster Cos. / 2010
Representative Vicky Hartzler / Republican
Websitehttp://hartzler.house.gov/
Address 1023 Longworth HOB
Washington, DC 20515
Phone 202-225-2876
Fax202-225-0148
District 5 Representative Emanuel Cleaver II
District 6 Representative Sam Graves
District 7 / Christian, Greene, Lawrence, Polk &
Taney Cos. / 2010
Representative Billy Long / Republican
Websitehttp://long.house.gov/
Address 1541 Longworth HOB
Washington, DC 20515
Phone202-225-6536
Fax202-225-5604
Address Springfield Office
3232 E. Ridgeview St.
Springfield, MO 65804
Phone417-889-1800
Fax417-889-4915
Page 66 | 2013 Advocacy Book
Legislative Resources
Federal
District 8 / Taney Co. / 1996
Representative Jo Ann Emerson / Republican
Website http://www.house.gov/emerson/
Address U.S. House of Representatives
2440 Rayburn House Office Building
Washington, DC 20515
Phone202-225-4404
Fax 202-226-0326
Voter Registration
Information
Registration Qualifications
►► 18 years of age by Election Day
►► US Citizen
►► Missouri Resident
Where to Register to Vote
Missourians can register to vote:
►► Missouri Voter Registration Application online:
http://sos.mo.gov/elections/goVoteMissouri/register.aspx
►► Local Election Authority
►► Depart. of Motor Vehicles
►► At SCIL Main office and Branson Branch
Vote At Home:
Contact SCIL to learn about absentee voting 417-886-1188
2013 Advocacy Book | Page 67
Notes
Page 68 | 2013 Advocacy Book
The mission of Southwest Center for Independent
Living is to promote a barrier-free environment for all
individuals with disabilities through public education
and advocacy for social change, and to provide a full
range of independent living services, which will assist
each in meeting his or her goals for independence.
Advocacy| Information & Referral | Peer Support
Independent Living Skills | Personal Care
Voice/TTY: 417.886.1188 | Toll Free: 800.676.7245
[email protected] | www.swcil.org
Main: 2864 S. Nettleton Ave. | Springfield, MO 65807 | Fax 417.886.3619
Branch: 610 S. 6th St., Suite. 201 | Branson, MO 65616 | Fax 417.239.2735
This booklet made possible by Missouri Foundation for Health funding.