Download Report

Welcome! Consumer’s Edge Roadside Assistance, provided by United States Auto Club, Motoring Division, Inc. brings you the best in roadside assistance services. We are dedicated to keeping you on the road…safe, secure and smiling. This certificate outlines the benefits of your roadside assistance program. How to Use Your Membership Benefits The most important element of Consumers Edge Roadside Assistance is your Member ID Number. You will need this number when using many of your Membership services and benefits. Your Membership Certificate also carries the toll‐free Customer Service and Emergency Dispatch Service number. Call anytime, day or night, if you need roadside service or just have questions regarding your benefits. Plan Type The plan type as identified on the cover page attached to this membership guide will, along with the wording of this membership guide, determine your benefits under the plan. Should you have purchased a Single Vehicle Plan, coverage under this membership will apply strictly to the vehicle for which it was purchased. Should you have purchased a Family Plan, coverage under this membership will apply to any vehicle being driven by a member of the household of the registered member. For the purposes of this plan a household member is defined as a spouse or dependent child under the age of 21 currently residing within the home of the member. Members who have Standard plan coverage will benefit from any tow related coverage up to a maximum of 50 miles. Those members who purchased Preferred coverage will benefit from any tow related coverage up to a maximum of 100 miles. Should the Member have purchased the Additional RV coverage, said coverage under this membership will apply strictly to the RV for which it was purchased and all tow related coverage will be for a maximum of 100 miles. Emergency Roadside Assistance Services When you need roadside assistance, call our toll-free number and we will send help. This 24-hour number is
the only one you need to know. We will dispatch a service provider to you for the following services (up to
your benefit limit):





Towing – to the nearest repair facility or a destination of your choice subject to your Plan Type limitations. Battery Jump Start Fuel Delivery (up to 2 gallons) Flat Tire Change – with your inflated spare (If a good spare is not available, or you have more than one flat tire, towing will be provided) Locksmith Service ‐ if you lock your keys inside your vehicle (the owner will be required to present proper identification at the time lockout service is provided). We pay the service provider for covered expenses as defined by your Plan Type. GEN-1872(1211)
Toll‐Free Number Simply call Consumer’s Edge Roadside Assistance for all of your benefit needs. We’re here to help – 24 hours a day, 365 days a year. Any time you need roadside assistance or have a question regarding your roadside assistance membership benefits, you can reach us by calling: 1-855-227-2461
Note: As part of our continuing effort to maintain high quality service to our members, telephone calls between our employees and our members are periodically monitored or recorded on a random basis by our supervisory personnel. By accepting our services, you have indicated that you understand this and give your consent to any such monitoring or recording regarding any telephone calls you may have with us. Member Coverage Information Membership is intended to cover emergencies and is not intended to be a substitute for proper vehicle maintenance or repair. Repeated calls which are considered excessive may, at the discretion of United States Auto Club, Motoring Division, Inc., result in cancellation of membership. Your membership entitles you to (3) covered incidents per 12 month period. Services in excess of the maximum allowed can be dispatched at the member’s expense. Requirements for Coverage The registered member must be with the vehicle at the time of disablement and must provide proper identification and proof of membership to the service provider upon request. To receive your 24‐hour emergency roadside benefits, YOU MUST CALL THE TOLL FREE NUMBER PROVIDED. In the event we cannot locate a service provider, you will be provided instructions to submit your paid receipt for reimbursement up to your benefit limit. Items Covered 1. Service calls: delivery of gasoline, lockout service, battery jump‐start or flat tire change (one per incident) 2. Towing of your disabled vehicle (one tow per incident) Items Excluded from Coverage: 1. Parts, replacement keys, labor, tire repair, rental or towing equipment, storage fees or any labor performed at a garage or service facility. 2. Trucks over one‐ton capacity, taxis, vehicles used for commercial purposes, camping or travel trailers, mobile homes or any unit in tow. 3. Any form of impound towing or towing assistance by a private citizen, or someone other than a licensed service station or garage. GEN-1872(1211)
Membership Agreement This membership represents your agreement with United States Auto Club, Motoring Division, Inc. (USAC/MD). All of these benefits are available in the United States. You will not be required to pay any sum in addition to your membership fee for any service thus specified up to the benefit limit of your program. Your club membership begins on the date you are enrolled, and services will be provided until either party notifies the other of cancellation. (For California residents: Your club membership may be cancelled at any time by either party. The unused portion of your current membership fees will be refunded to you on a pro‐rated basis upon cancellation without any deductions.) This handbook constitutes your membership contract. The benefits of your membership are described in this handbook. Your family membership includes coverage for the primary member, spouse and all other licensed drivers in your family, including children up to the age of 21 living at the primary member’s address. *Not applicable to Utah or Wisconsin residents. The following disclaimers apply to this agreement:  This is not an insurance contract.  This is not an automobile liability contract.  This is not an automobile liability or physical damage insurance contract, and does not comply with any financial responsibility laws. Emergency road service providers and locksmiths are independent contractors and are not employees, agents, or representatives of united States Auto Club, Motoring Division, Inc. and damage claims related to the service provider or locksmith will not be the responsibility of United States Auto Club, Motoring Division, Inc. Address all inquiries about your benefits to: United States Auto Club, Motoring Division, Inc. P.O. Box 660460 Dallas, TX 75266‐0460 Change of Address Procedures: Please call USAC/MD’s Roadside Assistance to notify us of your address change. Thomas Boughton, President
United States Auto Club, Motoring Division, Inc.
List of Offices: California
5716 Corsa Ave, Suite 110
Westlake Village, CA 91362
Nevada
375 N. Stephanie St, Suite 1411
Henderson, NV 89014
Texas
3410 Midcourt, Ste. 215.
Carrollton, TX 75006
New Mexico
1012 Marquez Pl, Ste 106-B
Santa Fe, NM 87505
Wisconsin
901 S. Whitney Way
Madison, WI 53711
Oklahoma
613 SW 112th St
Oklahoma City, OK 73170
GEN-1872(1211)
Kansas
3900 SW 40th Terrace
Topeka, KS 66610
Wyoming
2510 Warren Ave
Cheyenne, WY 82001
Notice to Wisconsin and Utah Residents Renewals on Altered Terms or Nonrenewal of your auto club membership: Cancellation for non‐payment 60 days prior to the renewal of your auto club membership, we will mail written notice to you explaining any changes in benefits or increase in membership fees (unless the fee increase is less than 25%). Any changes to your contract will not take effect until 60 days after notice to you is given. If we decide not to renew your membership, our benefits and services will continue until 60 days following your written notification of nonrenewal. Should you fail to pay your motor club membership fee, we will notify you in writing that your benefits will be suspended 10 days following such notification. NOTICE TO WISCONSIN RESIDENTS KEEP THIS NOTICE WITH YOUR INSURANCE PAPERS PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. United States Auto Club, Motoring Division, Inc., P.O. Box 660460, Dallas, TX 75266‐0460, 877‐751‐0068 You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE, a state agency which enforces Wisconsin’s insurance laws, and file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by contacting: Office of the Commissioner of Insurance Complaints Department P.O. Box 7873 Madison, WI 53707‐7873 1‐800‐236‐8517 605‐266‐0103 GEN-1872(1211)
Additional Services As a Consumers Edge Roadside Assistance member, in addition to your Emergency Roadside Benefits, you’ll also receive these great services. Concierge Service: Call toll-free, 1-855-955-6565, to get navigational directions or help locating hotels,
restaurants, closest gas station, etc. Car Rental and Hotel Discounts: Save with member-only discounts on car rentals and hotel stays. Use
the following discount codes when making reservations: Enterprise Avis Hertz
Budget
National 1-800-261-7331
ID# DMACAN 1-800-331-1212
ID# B676301 1-800-654-3131
CDP-ID# 71762 1-800-527-0700
ID# T5573000 1-800-227-7368
RECAP# 6100555
Choice Hotels 1‐800‐4‐Choice ID# C00088383 Hotel Discount Number: 8000003475 Days Inn Ramada Howard Johnson
1-800-DAYS INN
1-800-2-RAMADA 1-800-I-GO-HOJO
Knights Inn
Travelodge
Hawthorn
1-800-843-5644
1-800-578-7878 1-800-527-1133
Microtel
1-800-771-7171
Super8
1-800-8000
Baymont Inn
1-877-BAYMONT
Wingate
1-800-228-1000
Trip Routing: We will provide you with personalized, easy‐to‐follow maps, helpful phone numbers, driving information, and other useful tips to make your travel efficient and enjoyable. Simply call 1‐855‐955‐6565 and tell us your destination. GEN-1872(1211)