Prior to submitting an Inquiry, please refer to the VSO Options in the Order Guide on FMC Dealer, Fleet.Ford.com, or the CONCEPS VSO Equipment Trailer ‘help screen’ to determine if the desired option is already available. For F650-F750 and LCF, please access CTT. OVERVIEW • To determine if a special option may be developed, an Inquiry must be submitted. An Inquiry is a request sent to Ford Motor Company to see if an option that is not currently available may be developed. • The procedure for submitting Inquiries for F650-F750 Super Duty and LCF differs from that of other vehicle lines. See last section of this document for details of this procedure. • 2-Step Inquiry process: Step 1: Submit Inquiry via CONCEPS Step 2: View Inquiry reply via web-based VSO Inquiry System within approximately two business days MINIMUM ORDER REQUIREMENTS • Minimum unit requirements for newly developed options will be determined by engineering on an individual basis. INQUIRY REVIEW PROCESS • • • • • • • • VSO Inquiries are reviewed for complexity and feasibility. An Inquiry reply notification is provided via e-mail within approximately 2 business days. The e-mail notification contains a hyperlink to the Inquiry Reply screen located within the web-based VSO Inquiry System. The response includes engineering feasibility, minimum unit requirements, estimated option availability timing, and pricing. If the terms communicated in the reply are acceptable to the customer, new option development will proceed once orders are submitted with special option code ‘VSO’. Special option code ‘VSO’ must be added to the VSO Trailer Information screen (by the dealer) which places the order on hold in the order bank while the requested option(s) are developed. Special option development may take approximately 14 to 30 days. When engineering development is complete, dealers are asked to provide the Vehicle Special Order team authorization to add the new special option code to their orders. The dealer may cancel the Inquiry at any time via the VSO Inquiry System. To do this click on the Cancel Inquiry button on the Inquiry Reply screen. Otherwise, Vehicle Special Order will close/cancel the Inquiry when the process is complete. [email protected] 1-800-34FLEET, Prompt #4 1 of 10 Date Revised: 5/02/05 To identify an order as an Inquiry, place an ' X'by Inquiry on the VSO Equipment Trailer Information screen. Press enter and fill in requested information. An example follows: STEP 1: A. Only 1 order number may be submitted. B. Enter ‘N’ in the Enter Action Code field. C. Place an ‘X’ before Inquiry. CNGP550 VSO TRAILER INFORMATION 03/25/05 15:26:32 ==> _________ ________________________________________ Dealer: F12345 Model Year: 06 Body/Series: F30 Ord No: 2222 No Units: 1 Spec. Ord No: ______ (Not for Dealer use) Enter Action Code: N (N=New A=Alter C=Cancel) VSO Additions: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ VSO Deletions: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Additional Requirements? Place an X by selection(s). Place the cursor in the VSO additions area and press the F1 key. A help screen will appear which lists all available VSO options for this vehicle line. _ Pilot Model Inspection Requested _ Production Request X Inquiry (New Option Development Request) (Note: 'INQ' will be added to the VSO additions) Do You Wish To View The SPO Trailer Screen? _ F1=Help F2=Return F3=Veh Ord Menu Press RETURN-Continue U187 - ENTER THE TRAILER INFORMATION. PRESS RETURN TO EDIT. FVSO123 CNGP695 VSO Inquiry Note Information 03/25/05 15:45:50 ==> _________ ________________________________________ Dealer: F12345 Model Year: 06 Body/Series: F30 Order No: 2222 STEP 2: Number of Units Expected: A. Enter the number of Units Expected to be built with inquired option(s). B. Enter Dealer Contact , Phone Number, Fax, E-mail Address, and Option Description Dealer Contact: _______Gerry Smith_______ Phone: ( 555 ) 1234567 Email Address: [email protected] Fax: ( 555 ) 8910112 Description: _______________________________________________________ _______________________________________________________ Would like a radio delete option._____________________________ _______________________________________________________ _______________________________________________________ _______________________________________________________ _______________________________________________________ _______________________________________________________ _______________________________________________________ _______________________________________________________ _______________________________________________________ _______________________________________________________ _______________________________________________________ RETURN=Edit/Continue Processing F1=Help F2=Return/No Selection F3 or F12=Main Menu U187 - ENTER THE TRAILER INFORMATION. PRESS RETURN TO EDIT. [email protected] 1-800-34FLEET, Prompt #4 An Inquiry is not a buildable order. 50 2 of 10 The webbased VSO inquiry system is the primary source of communication throughout the inquiry process. FVSO123 Date Revised: 5/02/05 ‘INQ’ is added automatically to VSO Additions once the ‘VSO Inquiry'Note Information Screen’ is completed. CNGP550 VSO EQUIPMENT TRAILER INFORMATION 03/25/05 15:26:32 ==> _________ ________________________________________ Dealer: F12345 Model Year: 06 Body/Series: F30 Ord No: 2222 No Units: 1 Spec. Ord No: 12W099______ (Not for Dealer use) Enter Action Code: __ (N=New A=Alter C=Cancel) VSO Additions: INQ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ VSO Deletions: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Additional Requirements? Place an X by selection(s). _ Pilot Model Inspection Requested _ Production Request _ Inquiry (New Option Development Request) (Note: 'INQ' will be added to the VSO additions) Do You Wish To View The SPO Trailer Screen? F1=Help F2=Return F3=Veh Ord Menu Press RETURN-Continue Step 3: Important: Press ‘F4’ from the Vehicle Order Confirmation Screen to submit Inquiry. An inquiry number beginning with a ‘W’ is automatically assigned. This number, preceded by the first 2 digits of the ordering dealer code, is referred to as an Inquiry Number. Example: 12W099 _ CNGP530 VEHICLE ORDER CONFIRMATION 03/25/05 16:44:55 ==> _________ ________________________________________ Dealer: F12345 2006 Super Duty Page: 1 of 1 Order No: 2222 Priority: Ord FIN: Order Type: CT Price Level: Ord PEP: 680A Cust/Flt Name: PO Number: RETAIL DLR INV RETAIL DLR INV F30 SUPER DUTY SERIES $**** $****** TA9 .10R22.5F(12PR) 158" WB XA5 3.91 17145 AXLE YZ OXFORD WHITE F W SEP-UNHEAT A VINYL TRIM VSO OPTIONS E MEDIUM FLINT INQ DESC UNKNOWN TBD TBD 680A PREF EQUIP PKG .26,000 LB. GVWR 23 US GAL FUEL-FAC .HYD BRAKES-ABS C09 PRICED DORA NC NC .17.5 R/SPG/MULT ** FLT MKTG CR .XL TRIM DEST AND DELIV DRV-2PERS PASS TOTAL BASE AND OPTIONS AM/FM RADIO TOTAL VSO/SPO OPTIONS TBD TBD .SPD CNTRL/TILT TOTAL 99A CAT 3126B 190HP *THIS IS NOT AN INVOICE* 448 6SPD FS-5406A *TOTAL PRICE EXCLUDES SPO/VSO OPTIONS* F1=Help F2=Return to Order F3/F12=Veh Ord Menu F9=View Trailers An Inquiry is not a buildable order. S099 - PRESS ‘F4’ TO SUBMIT [email protected] 1-800-34FLEET, Prompt #4 3 of 10 Date Revised: 5/02/05 • • • An e-mail will be generated at time of Inquiry submission. This e-mail will contain a hyperlink to the web-based VSO Inquiry System. Once in the VSO System, an Inquiry Reply screen (shown below) displays Ford Motor Company’s response. If feasibility, timing, and price are acceptable, submit an order in CONCEPS with special option code ‘VSO’ on the VSO Equipment Trailer. The following may be viewed/accessed from the Inquiry Reply Screen: Submitter, Ordered RPO and VSO, Requested Options, Print DIRA, Cancel Inquiry, and Dialogue. E-mail address must be current and accurate to receive Inquiry reply. • When multiple requests are submitted as one Inquiry, each request will be reformatted by VSO Sales. VSO Sales’ response to each request is visible on the Reply Text screen. [email protected] 1-800-34FLEET, Prompt #4 4 of 10 Date Revised: 5/02/05 • During the inquired option development process, questions may be submitted via ‘Dialogue’ located within the Inquiry Reply screen. Both Ford Motor Company and Dealerships use this screen for informal dialogue. • Once you have received an inquiry reply, additional options may not be requested via dialogue. For additional information and instruction please call 1-800-34-FLEET, Menu Selection # 4. [email protected] 1-800-34FLEET, Prompt #4 5 of 10 Date Revised: 5/02/05 HOW TO REQUEST F650-F750 AND LCF NEW OPTION DEVELOPMENT Prior to submitting an Inquiry, please refer to the 2006 Fleet VSO Ordering Guide or CTT (Commercial Truck Tools) to determine if the desired option is already available. OVERVIEW • To determine if a special option may be developed, an Inquiry must be submitted. An Inquiry is a request sent to Ford Motor Company to see if an option that is not currently available may be developed. • 2-Step Inquiry process: Step 1: Submit Inquiry via CTT Step 2: View Inquiry reply via web-based VSO Inquiry System within approximately 10 business days MINIMUM ORDER REQUIREMENTS • Minimum unit requirements for newly developed options will be determined by engineering on an individual basis. INQUIRY REVIEW PROCESS • • • • • • VSO Inquiries are reviewed for complexity and feasibility. An Inquiry reply notification is provided via e-mail within approximately 10 business days. The e-mail notification contains a hyperlink to the Inquiry Reply screen located within the web-based VSO Inquiry System. The response includes minimum unit requirements, engineering feasibility, estimated option availability timing, and pricing. If the terms communicated in the reply are acceptable to the customer, new option development will proceed once orders are submitted via CTT. The dealer may cancel the Inquiry at any time via the VSO Inquiry System. Otherwise, Vehicle Special Order will close/cancel the Inquiry when the process is complete. [email protected] 1-800-34FLEET, Prompt #4 6 of 10 Date Revised: 5/02/05 • • • Via CTT, select all RPO options and complete the quotation as close as you can, to the customer specifications. Save the proposal twice using the ' Save Quote'function. CTT will delete your quote after it has been sent. You can use the second copy when you submit an order if your inquiry is approved. On the order information screen in CTT, after entering the usual order numbers, dealer code, FIN, and ship to code, click on the ' VSO Option development'box. • Click on ' Flag Order for VSO Inquiry' . • Click the ' VSO Inquiry Information'box. [email protected] 1-800-34FLEET, Prompt #4 7 of 10 Date Revised: 5/02/05 • Fill out the requested information below: Number of units expected Dealer Contact, phone, fax and e-mail. Engineering details – This is where you describe exactly what you want. The more information you can provide, the better, including option application information. • Send the order/inquiry via the web (CTT) and an Option Development Analyst will forward to Blue Diamond Engineering Team for review. Blue Diamond Engineering Team will respond to Ford with feasibility, timing and cost. Once VSO Sales has a reply to your Inquiry, an email will be sent to the email address supplied at time of Inquiry submission. This email will contain a hyperlink to the webbased VSO Inquiry System. Once in the VSO System, an Inquiry Reply screen is used to display our response to your special option request(s). • • [email protected] 1-800-34FLEET, Prompt #4 8 of 10 Date Revised: 5/02/05 • If feasibility, timing, and price are acceptable, please submit an order in CTT. The following may be viewed/accessed from the Inquiry Reply Screen: Submitter, Ordered RPO and VSO, Requested Options, Print DIRA, Cancel Inquiry, and Dialogue. • When multiple requests are submitted as one Inquiry, each request is reformatted. VSO Sales’ response to each request is visible on the Reply Text screen. [email protected] 1-800-34FLEET, Prompt #4 9 of 10 Date Revised: 5/02/05 • During the inquired option development process, questions may be submitted via ‘Dialogue’ located within the Inquiry Reply screen. Both Ford Motor Company and Dealerships use this screen for informal dialogue. • Once you have received an inquiry reply, additional options may not be requested via dialogue. For additional information and instruction, please call 1-800-34FLEET, menu selection #4, then press #4 to speak to one of the F650-F750 Super Duty and LCF Option Development Analysts. [email protected] 1-800-34FLEET, Prompt #4 10 of 10 Date Revised: 5/02/05
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