How to Run a Home Based Jewelry Party Business for Fun and Profit “A Step-by-Step Action Plan for Building your Dream Business” By Lorri Ely Copyright, Lorri Ely – All rights reserved Page 1 of 140 www.making-jewelry.com Copyright Notice Copyright © 2006-2010 Lorri Ely, Smart Sisterz LLC Published by Lorri Ely, Smart Sisterz LLC. All rights reserved. Only customers who have purchased this book have the rights to view it. Purchase of this book does not grant resell rights. Please help support and protect the author’s business by not sharing or duplicating this book illegally. No part of this publication may be transmitted or reproduced in any way without the prior express written permission of the author. Violations of this copyright will be enforced to the full extent of the law. These rules have been established to protect the rights and ownership of the author. Limits of Liability/Disclaimer of Warranty I’ve been successful selling my own jewelry, and I sincerely hope that the readers of this book will follow my advice, carefully plan their business and set realistic goals and expectations, and then work hard to become successful in business as a result. But, I can’t promise success will happen for you. With any business, a lot of factors can go into success or failure. I want you to succeed and I will give you all the tools and information I can so you are prepared to try and make it happen for yourself. But since I can’t promise it or make any guarantees of success or earnings, I need to include a legal notice and disclaimer here. If you need to contact me, please visit http://making-jewelry.ning.com/ where you can create an account and then send me a personal message. While all attempts have been made to verify information provided, the author assumes no responsibility for errors, omissions, or contrary interpretation of the subject matter herein. This book contains links to many additional resources that are online websites: links may change at any time and the publisher has no control over third party websites or their contents. Any perceived slights of peoples or organizations are unintentional. The purchaser or reader of this publication assumes responsibility for the use of these materials and information. Results may vary and no guarantees of income are made. The contents of this book are not intended to provide legal advice. The author reserves the right to make changes and assumes no responsibility or liability whatsoever on behalf of any purchaser or reader of these materials. In no event shall Lorri Ely, Smart Sisterz LLC, agents or suppliers be liable for damages of any kind or character, including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if Lorri Ely or Smart Sisterz LLC has been advised of the possibility of such damages or losses, arising out of or in connection with the use of the book or any web site with which it is linked. Lorri Ely is in no way responsible for the content or behavior of any linked websites, and has no liability whatsoever for claims or damages against any web site maintained by a third party. Copyright, Lorri Ely – All rights reserved Page 2 of 140 www.making-jewelry.com How to Run a Home Based Jewelry Party Business for Fun and Profit A Step-by-Step Action Plan for Building your Successful Dream Business TABLE OF CONTENTS Copyright Notice..................................................................................................................... 2 Limits of Liability/Disclaimer of Warranty............................................................................ 2 Introduction ..................................................................................................6 Section 1 – Getting Started .........................................................................9 How to Stop Procrastinating and Get Motivated ...................................................................... 10 Step 1 - Your Reasons for Starting a Business ........................................................................ 11 Step 2 – Establish Goals and Objectives................................................................................... 12 Step 3 – Is a Jewelry Business the Right Fit for Me? ............................................................... 12 Step 4 – Setting and Managing Expectations on your Time..................................................... 15 Step 5 - Identify Your Customers ............................................................................................. 16 Step 6 - Identify your Products ................................................................................................. 16 Step 7 - Competition, Supply & Demand ................................................................................. 17 Create your Competitive Advantage..................................................................................... 19 Excellent Service .................................................................................................................. 20 Creating Demand .................................................................................................................. 20 Step 8 – Pricing Strategies ........................................................................................................ 21 Section 2 - Business Operations and Legal Issues ................................. 27 Step 9 - Maintaining Records ................................................................................................... 29 Step 10 - Identifying Startup Costs........................................................................................... 31 Step 11 - Planning to Pay Yourself........................................................................................... 32 Step 12 - Projecting your Income ............................................................................................. 32 Step 13 - Business Legal Structure ........................................................................................... 34 Step 14 - Business Name .......................................................................................................... 36 Step 15 - Handling Taxes.......................................................................................................... 38 Step 16 - Business Licenses, Certificates, and Restrictions...................................................... 40 Licenses................................................................................................................................. 40 Employer Identification Number .......................................................................................... 40 Zoning Concerns................................................................................................................... 40 Step 17 - Business and Personal Insurance............................................................................... 42 Step 18 - Credit Card Processing .............................................................................................. 43 Step 19 - Building an On-line Presence.................................................................................... 45 Step 20 - Protecting your Business ........................................................................................... 50 Copyrighting Designs ........................................................................................................... 50 Trade marking your Name .................................................................................................... 50 Business Ethics ..................................................................................................................... 51 Additional Business Planning Resources.................................................................................. 52 Step 21 - Writing your Business Plan ....................................................................................... 54 Section 3 – Sales and Marketing .............................................................. 55 Step 22 - Building Client Relationships.................................................................................... 56 Starting a Customer List ....................................................................................................... 56 Copyright, Lorri Ely – All rights reserved Page 3 of 140 www.making-jewelry.com Expanding your Invitation List ............................................................................................. 58 Client Demographics ............................................................................................................ 58 Maintaining a Client Database.............................................................................................. 58 Stay in Touch with Clients through Social Networking ....................................................... 59 Following up with Clients..................................................................................................... 60 Step 23 – Create Marketing Materials ...................................................................................... 62 Your Brand Image................................................................................................................. 62 Photographing Jewelry.......................................................................................................... 62 Text Styles in your Image ..................................................................................................... 63 Logo Design.......................................................................................................................... 63 Party Brochures..................................................................................................................... 64 Business Cards ...................................................................................................................... 65 Jewelry Cards........................................................................................................................ 66 Jewelry Catalog..................................................................................................................... 67 Additional Advertising.......................................................................................................... 67 Section 4 - Having a Successful Jewelry Party ....................................... 68 Step 24 - Recruiting Party Hosts with Incentives ..................................................................... 69 Incentive Plan Templates.......................................................................................................... 70 Party Incentive Example 1 .................................................................................................... 70 Party Incentive Example 2 .................................................................................................... 71 Party Incentive Example 3 .................................................................................................... 72 Scheduling More Parties ....................................................................................................... 74 A Great Party Intro................................................................................................................ 74 Show the Rewards................................................................................................................. 74 Follow Up ............................................................................................................................. 75 Step 25 – Design Great Party Invitations.................................................................................. 76 Step 26 - Party Preparation ....................................................................................................... 77 Creating Enticing Displays ................................................................................................... 78 How to Decorate ................................................................................................................... 79 Lighting Jewelry at Parties........................................................................................................ 80 Packing for the Party................................................................................................................. 81 Traveling Display Kit ........................................................................................................... 81 Jewelry Transport.................................................................................................................. 81 Step 27 - Party Refreshments.................................................................................................... 83 Step 28 - What to Expect During the Party............................................................................... 85 Handling Money ................................................................................................................... 85 Gift Wrap .............................................................................................................................. 85 Booking Parties..................................................................................................................... 86 Step 29 – New Jewelry Party Formats..................................................................................... 87 “While you Wait” Jewelry Party........................................................................................... 87 “Make your Own” Jewelry Party.......................................................................................... 88 On-line Party......................................................................................................................... 90 Step 30 - Post Party Tasks ........................................................................................................ 91 Following up with the Hostess.............................................................................................. 91 Following up with Guests ..................................................................................................... 91 Step 31 – Growing your Business............................................................................................. 92 Copyright, Lorri Ely – All rights reserved Page 4 of 140 www.making-jewelry.com What to do if the Party Business is Slow.............................................................................. 92 Craft Fairs ............................................................................................................................. 93 Jewelry Trunk Shows............................................................................................................ 93 Selling to Retail Stores.......................................................................................................... 94 How To Make Jewelry.............................................................................................................. 95 Section 5 – Additional Helpful Information ........................................... 96 Inspiration – Where to find new Design Ideas.......................................................................... 97 Suppliers ................................................................................................................................... 97 Bead and Gem Shows ........................................................................................................... 97 Bead Stores ........................................................................................................................... 97 On-Line Suppliers................................................................................................................. 98 eBay ...................................................................................................................................... 98 Section 6 – Marketing Jewelry On-Line – Social Networking ............. 99 Social Networking and Marketing Jewelry Online................................................................. 100 Twitter.com......................................................................................................................... 100 Facebook.com ..................................................................................................................... 104 MySpace.com...................................................................................................................... 106 Images & Video: YouTube, Flickr, and Photobucket......................................................... 107 More Social Networking Sites ............................................................................................ 108 On-Line Craft Marketplaces: Etsy and More.......................................................................... 109 Selling Jewelry on Etsy....................................................................................................... 111 APPENDIX A - Forms and Templates ................................................. 114 Business Plan Brainstorming Form ........................................................................................ 115 Startup Costs Worksheet......................................................................................................... 120 Income Projection Worksheet................................................................................................. 121 Business Plan for <My Jewelry Party Business> ................................................................... 125 Copyright, Lorri Ely – All rights reserved Page 5 of 140 www.making-jewelry.com Introduction Copyright, Lorri Ely – All rights reserved Page 6 of 140 www.making-jewelry.com Hello, my name is Lorri Ely, and I love jewelry! Big and bold jewelry, delicate jewelry, fun jewelry, and sophisticated jewelry—I love it all. Because of my passion for jewelry, I started making beaded jewelry as a hobby, and immediately realized how exciting it was to make my own jewelry to create a very personal form of self-expression. My journey on the road of becoming a jewelry designer with my own business was completely accidental, but also a great learning experience and a lot of fun. So, how did I turn my love of jewelry and my fun hobby into a successful jewelry business—and more importantly, how can you do the same thing? Read on… My Accidental Journey When I first got started, I’ll admit that I wasn’t all that impressed with my jewelry and I didn’t have much confidence. I thought my designs were a little boring and ordinary, and my construction techniques weren’t perfected. At that point, I certainly wasn’t thinking of selling my jewelry to anyone else. But my friends encouraged me and told me I was really onto something because even though I lacked confidence--they really loved my designs. So, I kept making jewelry because I enjoyed the process and loved making new things. eBay It wasn’t long before someone suggested I try to sell my jewelry. At first, I listed some of my jewelry on eBay. The idea of testing my jewelry sales on-line was appealing to me. I could list my sales and be somewhat anonymous, while not feeling the embarrassing sting of personal rejection if no one bought my jewelry. While I made a lot of mistakes initially (and many auctions closed without a single bid), I learned a lot, and in my first month of working very hard at it, I managed to earn over $1,000! I also sold some of my jewelry to customers in other countries. How exciting--my jewelry was actually going International! I was building a customer base and getting great feedback. My successes on eBay got me really excited and for the first time I started thinking about turning my love of creating jewelry into a real business. Website Store The next step in pursuing my dream was to open an on-line store and website. I admit, didn’t get many visitors on my website, but again, I learned a lot, and I was proud to have my very own store out on the World Wide Web. I made a nice logo to identify my image, and got to experience the feeling of being a little bit famous. Craft Fair I heard about a craft fair at work, so I made up a bunch of jewelry and went to my first holiday craft fair—and sold many items and got to experience meeting and working with my customers directly for the first time. Again, I learned a lot about what works, and what doesn’t work when selling jewelry at a craft fair. I was much better prepared for the next craft fair, and the one after that, and the one after that… Selling in a Real Store Copyright, Lorri Ely – All rights reserved Page 7 of 140 www.making-jewelry.com Next, I mustered up my courage and tried selling my jewelry to a local boutique. I remember I was so scared to try to directly market my wares by asking the Manager of the store if she was interested in selling my line of jewelry. But, much to my surprise and delight, the storeowner purchased some of my pieces to sell in their store, and my jewelry sold well. I was so excited! Now my jewelry was being sold locally to more customers in my city! Fundraisers I heard about a fundraiser, and so I made some jewelry for an auction that donated the proceeds to charity. Donating my jewelry to a good cause was very rewarding and gratifying to me. Home Jewelry Party A friend of mine asked me if I had ever had a home jewelry party, and asked me if I would have one at her house. Believe it or not, the thought hadn’t occurred to me to sell my jewelry at other people’s homes! So, I had my first home jewelry party, and it was a great success. People loved the chance to socialize while enjoying a casual party atmosphere, and my jewelry was a big hit! I made lots of sales, and eventually booked more parties. I realized that parties were a great way to sell a lot of jewelry in just a few hours, while also having fun. I was onto something… Wow – I own a business! The ball was rolling for my jewelry business! After all of these different forays into selling jewelry, I eventually learned the ropes and found my own success. I didn’t set out with a plan, just a natural passion for creativity and making jewelry, and a lot of hard work. I made lots of mistakes along the way, but eventually I figured it out. I had turned my love of jewelry and the thrill of making it, into a real business venture. You can do the same thing, and I’m going to share valuable information on how you can do it. Best of all, you can take a short cut! You won’t have to start from scratch like I did, learning everything the hard way, and wasting hundreds of dollars on mistakes. You’ll get to benefit from my years of hard work and experience and get started on the path to success from day one in your business! Since jewelry parties are one of the most lucrative, easy and fun ways to sell jewelry, the jewelry party business will be the primary focus of this book. Of course, I will share lots of other tips along the way, so you can expand your business. Thanks for joining me on this journey, I can’t think of anything more rewarding than helping you to realize your own dreams for a successful work from home jewelry business! Best regards, -Lorri Ely Copyright, Lorri Ely – All rights reserved Page 8 of 140 www.making-jewelry.com Section 1 – Getting Started Copyright, Lorri Ely – All rights reserved Page 9 of 140 www.making-jewelry.com How to Stop Procrastinating and Get Motivated “Can I Run a Successful Jewelry Party Business?” Well, the simple answer is—YES! With time and effort, creativity and commitment—I think nearly anyone can. Since you purchased this book you’re obviously interested in jumping right in to start your jewelry business. To make this process easier, I’ve broken the process up into a step-by-step action plan so you can easily work your way through creating your business. Starting to Brainstorm your Business Plan We’ll start the step-by-step action plan with a brainstorming session. Your responses to the questions will ultimately take shape and become your business plan. Don’t worry if you have never created a business plan before. It’s easier than you think. I’ve even included a brainstorming template at the back of the book for you to use, and a business plan template to use once you are all finished with the questions. So, what is a business plan, and why spend time writing one? Your business plan will outline your goals and objectives and help you set clear expectations on what you want to achieve with your business. A typical formalized business plan document establishes the blueprint for your company. The good news is that creating a business plan is more about the process of walking through these questions than it is about making a perfect document. This exercise will help you in understanding why you want to run your own business, and in setting realistic expectations, goals and objectives so your business can succeed. Take the time to go through this process and answer all of the questions. Trust me—you’ll be glad you did. Let’s get started by answering the questions that will form the basis of your plan. Be totally honest! You aren’t answering these questions for me, for your spouse or friends, or to impress anyone—you are only answering these questions for YOU, because it’s your business. Copyright, Lorri Ely – All rights reserved Page 10 of 140 www.making-jewelry.com Print the “Business Plan Brainstorming” section at the back of this book, then answer these questions and record your responses on the form. Step 1 - Your Reasons for Starting a Business Why do I want to start a business? List your reasons for starting a home business. Here are just a few examples to help you get started: I dream of the day when I can quit my current job and work from home I want to be self-managed I want to create financial independence I long for a way to express myself creatively I want to share my creative talents so others can enjoy them I want to have the freedom and flexibility to work out of my own home I need a work schedule that allows me more time with my family I want enough money for the finer things in life Are there any other personal reasons you want to start your business? Write them down! There are many great reasons for starting a home jewelry business. You’re about to uncover your own personal motivation! The reason these questions are important is because your responses explain the “Why?” and the drive behind why you want to start a business. How important are your reasons and what would it really mean for you to run your own business? What would change in the quality of your life if you were able to work from home with your own jewelry party business? Write down your most compelling reasons. In addition to recording your response on the “Business Brainstorming” form, I also want you to write your reason(s) down on an index card or piece of paper and post it someplace where you are likely to read it often. Why? All businesses experience ups and downs and require hard work and dedication, so when the going gets tough or you’re having a frustrating day, you will see your list of reasons and it will reinforce why you wanted to do this in the first place. These frequent reminders will serve as positive encouragement for you to keep your commitment to starting your business. Feel free to include photos if they help you visualize your commitment—perhaps a photo of your children to remind you why you want a work at home business, or a photo of a home or new car that you want to purchase with the extra income you bring in from your business. Copyright, Lorri Ely – All rights reserved Page 11 of 140 www.making-jewelry.com Step 2 – Establish Goals and Objectives What are my business goals and objectives? You just thought about the reasons why it was so important for you to start your own business. These are most likely personal reasons that have to do with improving your quality of life. Next, I want you to think about setting one concrete goal for your business by turning your wishes into something achievable. A goal is simply a specific measurable objective that you wish to achieve with your business. By achieving each goal, you are progressing towards your dream. You can set additional business goals later after you get the hang of this and have more time to give your business plan some thought. For now, just try to create at least one goal. When goal setting, you want to be sure your goal is realistic and something you really believe that you can accomplish, but also stretch yourself a bit. I also want you to write your goal on the index card or piece of paper you used for the last question. Again, remember to put this card someplace where you will see it often. Put it on your refrigerator or bathroom mirror! Reinforcing both the reasons behind your dream, as well as your concrete goal will serve as a positive reminder to stay on track. Here are some examples of goals: “I will start my own home jewelry business by August” “I will complete all of the steps in this action plan and have my first jewelry party within 30 days.” “I will earn enough money through jewelry parties so that I can quit my current job within a year.” “I will work hard at building my business so that I can be a work-at-homemom within 6 months.” “I will earn $20,000 this year working part-time, doing home jewelry parties. Your own goal can be as simple or as challenging as you want—the point is to make a real goal—then remind yourself every single day as positive reinforcement so you will stick with your commitment and be successful! Step 3 – Is a Jewelry Business the Right Fit for Me? Next, let’s determine if this is the right type of business for you. Why is a home jewelry business the right fit for me? List your reasons why you think a jewelry business is a good match for you. Here are a few reasons to help you get started: I love jewelry I like to spend my time on creative endeavors I find it gratifying to make things I like people I have some basic sales and marketing skills Copyright, Lorri Ely – All rights reserved Page 12 of 140 www.making-jewelry.com I have the skill and ability to design and craft my own jewelry Others tell me that I am creative, and that they love my jewelry designs I am self motivated and work well when I direct my own time and activities I am organized I am customer focused Are there other reasons? Everyone will tell you when starting a business--Do what you love! The point of this step is to help you recognize all of the skills that might help you succeed in running a jewelry party business. This will also help you to see for yourself whether this business is a good fit for you. It’s always a good idea to identify your strengths and weaknesses so your business can be a success. If you’re naturally creative and enjoy making things, and you love jewelry, then a handcrafted jewelry business is probably a great fit for you. A handcrafted jewelry party business requires some creative talent, and some basic skills in crafting jewelry. Of course you can find many sources for new design ideas, instruction, and inspiration (like making-jewelry.com!), but you should love designing and making jewelry because you will be doing quite a bit of it when your business takes off! If you don’t love designing and making jewelry yourself (but you still love jewelry), there are several other jewelry party business options that might work for you. If you choose one of these options, the tips in this book will still prove valuable in your business. Here are a few recommendations on party businesses where you don’t have to make your own jewelry designs. If you want a home jewelry party business but don’t have the time to make jewelry, or don’t simply don’t want to make all the jewelry yourself, perhaps one of these companies has a good option you can explore: Silpada Designs Stella & Dot Each of these companies focus on setting you up with a work-from-home jewelry business—and they provide you with the marketing instructions and jewelry. This is an easy way to get started if you don’t want to make the jewelry yourself. Of course, by running your own business you will get to earn far more profit and have complete freedom to run the business the way you want. I prefer selling my own handcrafted jewelry, because I enjoy the process of designing and making jewelry. Jewelry parties involve working with people, so obviously it will help if you like spending time around people. You don’t have to be outrageously social or extroverted to be a successful jewelry designer (I’m quite introverted myself!), but if you really hate parties and social events, you might not enjoy doing jewelry parties. And, if you’re terrified of selling, this will be a skill you need to learn to become more comfortable with, if you want to get the most from your business. Copyright, Lorri Ely – All rights reserved Page 13 of 140 www.making-jewelry.com Don’t get too worried if you don’t have every skill you think you might need. The most important thing to have is passion for your business. You can always continue to learn and grow your skills, and you can get help running the parts of the business that you aren’t so good at (or you hate!). But it helps to be honest with yourself and know right off the bat if this is a good fit, before you invest lots of time and money going in the wrong direction. You’re making great progress! So far in Steps 1-3, we’ve established the “Why” behind your dream of running a business, you’ve set one or more real goals establishing “How” you will be able to accomplish your dream, and hopefully you just reinforced for yourself that a jewelry business is a great fit to your skills and interests—giving you the confidence that you can achieve this dream for yourself. You can do this! Copyright, Lorri Ely – All rights reserved Page 14 of 140 www.making-jewelry.com There are a few more important questions you will want to ask yourself, so that you can set and manage realistic expectations: Step 4 – Setting and Managing Expectations on your Time Will I have the support of my family when I start a business? How much time will I have to run my business? There are always lots of demands on our time. Starting and running your own business will take some time, so having the support and understanding of your family is important. Being realistic about how much time will be involved in running your business will help you manage expectations—both your own as well as your family members. Give this some thought now—how many hours a week can you invest in running your business? Try to be realistic. Now that you have a number of hours in mind, is this achievable for you, or do you need to find a way to make the time you will need? You will get out of your business what you put into it. If you don’t put any time into it and make it a priority, you need to be realistic about what it will take to meet your goals. Are there barriers to you finding the time you need to run your business? If you need to arrange childcare for several hours a week while you handle the business tasks, for example, then think about that ahead of time before you (and your spouse or children) are surprised or frustrated with the new demands a home business will place on your time. It’s a good idea to have a meeting with your family to discuss their questions and concerns before you get started on your business. Congratulations, you’re making great progress so far! You’ve just identified WHY you want a business and how important it is for you to meet your goals. You’ve determined that a home jewelry party business is a good fit for you, and you’ve thought about the implications that running a home business will have on your time. You’re also setting realistic expectations on the time demands that the business will have. You’re off to a great start and we’re ready to proceed with more of the practical planning steps to starting your business. Copyright, Lorri Ely – All rights reserved Page 15 of 140 www.making-jewelry.com Next, let’s identify your unique business proposition. Answer these questions for yourself: Who is my customer? What types of jewelry products will I sell? Who is my competition? What is my business's advantage over existing businesses? Can I deliver better quality service? Can I create a demand for my business? Every business should have a “unique selling proposition”. All this really means is, “How will my business be competitive”? Luckily, there are millions and millions of women, and when I look around I see nearly all of them are wearing jewelry! This creates a huge potential market base for you, so you shouldn’t have any problem finding enough people to sell your jewelry to, even if there is a lot of competition. You just want to identify a good niche for your jewelry where you can fill a demand. You should be aware of your competition, and take the time to study it. Recognize that competition isn’t necessarily a bad thing! Look at it as an opportunity to learn and make your own business better. Who else is selling handcrafted jewelry in your community? Who are they selling to? Who is their target demographic? What are their prices? What do you like (and what don’t you like) about their jewelry designs and the way they run their business? What would you do differently? In the next several steps, we’ll address each one of these questions. Record your responses on the worksheet. Step 5 - Identify Your Customers Who is my customer? Think about the customers you will be selling to. Where do they live, what is their age range, what are their interests, and what sort of education, jobs and income do they have? Is your jewelry a good fit for your target market? Why or why not? Before starting your business, you want to give some thought to the customers you plan to serve, because this will help you target your marketing efforts by understanding their needs. When you are first starting your business, you may not know who your customers are exactly, but you will want to pay attention to this because over time it will help you sell more jewelry by giving your customers exactly what they like. Step 6 - Identify your Products What types of jewelry products will I sell? Do you plan to sell inexpensive jewelry, or high-end jewelry with expensive materials? What is your product? You always want to offer what your target customers want to Copyright, Lorri Ely – All rights reserved Page 16 of 140 www.making-jewelry.com buy. If you don’t think your product matches well with your customers, then you may need to come up with a more suitable product line. The good news is that with jewelry, this isn’t hard to do—you can offer a variety of styles and prices and once you figure out what your customers like the most, you can fine tune your product line and add more of the best selling items, while phasing out products that don’t work as well. Of course, you’ll always want to keep your product line fresh by trying out new designs and styles to see what appeals to your customers. Step 7 - Competition, Supply & Demand Who is my competition? These next few questions are really about supply and demand. To have a successful business you need to identify that there is a demand for your jewelry (luckily, there is always plenty of demand for jewelry). Next, you need to know how much supply there is in your market. If there are too many other jewelry designers selling the same identical styles of jewelry, then supply in your market is high and you might not do so great to go after that competition, unless you can set yourself apart. The good news is that home jewelry parties are going to give you a “captive audience”. Unlike shopping in a store where there are lots of products for sale, when customers are viewing your jewelry for sale at a party, you won’t have direct competition. There may not be much competition in the home jewelry party market. However, don’t let that make you lazy, or careless in understanding competition. Your client will only buy so much jewelry, regardless of where she finds it for sale. So, you still want to do all you can to maximize your business and increase your profits. So, leave no stone unturned, so to speak, when thinking of ways you can improve and grow your business. Take the time to do some research locally. Do you know anyone else in your area that is doing jewelry parties? Is there anything you can learn? Go through the stores that sell clothing and jewelry in your town, and make notes about styles and what is selling. Also do some research online and try to find out selling prices, materials used in the design, styles, and other information about your competitor’s business. Also, observe jewelry trends by reading fashion magazines, or looking at your favorite clothing and accessory websites and catalogs. See what you can learn to help you gauge what your own prices and offerings should be. To research other competitors in your local area, you can search Google and Yahoo. At Google Maps (http://local.google.com/ or http://www.google.com/maps) you can type in “handcrafted jewelry”, followed by your city and state. Google will return business listings matching “handcrafted jewelry” in your area. Here is a screenshot when I typed my search: Copyright, Lorri Ely – All rights reserved Page 17 of 140 www.making-jewelry.com Google tells me there are 39 handcrafted jewelry business listings in my city of Portland! Honestly, only a fraction of these are probably my direct competition, as most are jewelry stores or gift boutiques selling direct retail, but it’s still a good idea to see what is going on in your area. These may or may not be your direct competitors in the jewelry party arena, but it’s always fun to learn more about other designers in your area and you might get some good ideas when visiting their business or website. To do the same local search on Yahoo Local, go to http://local.yahoo.com and type in “handcrafted jewelry” and your location. I got the following search results: Copyright, Lorri Ely – All rights reserved Page 18 of 140 www.making-jewelry.com Again, many of the search results turn out to not be direct competition, but it’s worth the time to look. You might also try the search terms “jewelry party”, or “home party” to see what you can find. Create your Competitive Advantage What is my business's advantage over existing businesses? Make some notes on what you want your business to be and how your business will be unique. How can you do something that separates you from your competition and gives you an advantage? Maybe you can offer different types of design styles or jewelry products. Perhaps you can appeal to a different market demographic if the one you had in mind is already too competitive. Try to find your niche and always be on the lookout for new ideas to make your business better. What makes your style unique? Do you specialize in gold jewelry, or personalized jewelry, or semi-precious stone jewelry, or…? Every month or so, do a brainstorming session, and jot down some notes and ideas on how to keep your business fresh and competitive. TIP - I carry a little journal around in my purse and whenever I have an idea for my business, or I see something interesting that I like, or a new business name or Copyright, Lorri Ely – All rights reserved Page 19 of 140 www.making-jewelry.com competitor I want to learn more about, I write it down right then and there, so I don’t forget it later when I have time to do research. Excellent Service How can I deliver better quality service? Service is an important aspect of any business. Can you think of a company that you love doing business with because of their great service? Wouldn’t you like to have your business known as one of those great companies who really “get it”? What added services might you offer in your business? Could you offer additional services like free re-sizing or a lifetime repair warranty? What about offering a custom jewelry order business? How about always providing free gift-wrap and a nice box with every purchase? I suggest you explore all of these ideas and determine which ones you want to implement. Personally, I offer free gift wrap, free re-sizing (up to a certain length, then there is a nominal fee for extra supplies), I always do free repairs, and when selling jewelry on-line I offer a money back satisfaction guarantee so jewelry can be returned within 7 days for a refund. This greatly increases my credibility as a business, and to this day I have a coveted 100% positive feedback review rating on eBay. My customers have learned that they can count on me to provide excellent service, no matter what. The secret is in great communication, setting clear expectations, and following through every time. With jewelry parties, make sure that if you do accept custom orders, you are realistic in managing expectations on how long it will take to complete and deliver the jewelry to the customer. It’s better to add a few days buffer on your delivery estimate than to disappoint the customer because you fell behind in making their custom piece or you were waiting on supplies to show up. Excellent Customer Service Ideas Free gift wrap (just build something into the price of each piece so you don’t lose money) Free re-sizing on bracelets and necklaces Free repairs Custom jewelry orders Discount coupons for repeat customers Free delivery or shipping Return for Refund within x Days Guarantee Creating Demand Can I create enough demand for my product? Copyright, Lorri Ely – All rights reserved Page 20 of 140 www.making-jewelry.com Generally, if you have answered the questions above and studied your market and competitors, the answer should be a resounding “yes”! When you know your customer, and you know what they like, and you deliver it well (and hopefully a little better than the competition)—you should have a good business model. You’re on your way to success! Step 8 – Pricing Strategies How do I know how to price my jewelry? This is a great question, and generally you will need to do some testing to find the answer that works for you…AND, it may change from time to time. I hate to be so vague, but as with any business, fluctuations in your own production costs, supply and demand, and other factors can all influence your pricing. You’ve noticed that retail stores change their pricing all the time, so clearly this is an inexact science. Also, your reputation will have some influence and as you become more popular and in demand, your prices might go up a bit accordingly. While there is no perfect answer to this question, there are a few strategies and techniques to help you get started. Here’s a simple formula: Costs + Time + Profit = Price There will be fixed and variable costs you will want to consider. Not only do you pay for the supplies that go into the jewelry, you also have some overhead costs in running the business. What do you pay for business supplies, rent (portion of your home office used for business), and gas mileage to drive to the party, promotional materials, and other “business stuff”? This should all be built into your pricing somewhere. Rather than trying to figure out business costs for each and every little thing, it is easier to just average it out, then build that into the jewelry price based on how much jewelry you sell each month. By keeping good records you will get an idea over time of how much you spend each month to run your business and you can average this out to build it into your jewelry prices. Let’s say you spend $200 a month on business cards, printer toner and paper, a percentage of your telephone phone and internet access bill, and other business materials, plus your gas mileage driving to parties. Assuming you sell about 200 pieces of jewelry a month, you might decide to add $1 to the price of each piece of jewelry to cover the costs of doing business. Obviously, you need to know your fixed jewelry supply costs as well. You simply cannot sell your jewelry for less than it cost you to make it or you won’t be profitable. Well, sure—everyone knows that much! Just make sure you keep records on supply costs so you will know if there is an increase and you’ll know what it costs you to make the jewelry. For example, the price for silver and gold just skyrocketed and so unfortunately, I will need to raise prices for my jewelry because it now costs me more to make it. Don’t shortchange yourself. When you come up with a new design, spend the time to calculate what materials go into it, and what those materials cost. This way you won’t inadvertently charge far less than the piece is worth. Copyright, Lorri Ely – All rights reserved Page 21 of 140 www.making-jewelry.com Your time has value as well. What do you want to pay yourself per hour? You should build something in, and again—don’t short change yourself. Often new business people think they have to undercut their competition and they also lack confidence so they sell their jewelry for way too cheap! (Yes, I’ve made this mistake too.) Your business will not succeed, and you will not be happy, if you spend a ton of time working and never make any money. Again, when you come up with a new design, try to calculate how long on average it would take you to recreate that piece so you’ll have an idea what to charge for it. A wire-wrapped chain necklace that took you three tedious hours to complete should be sold for more than a simple beaded bracelet that took 15 minutes! Next build in a little profit margin, as a buffer. Profit is just profit—a cushion that gives you something above and beyond your costs and time. This is the most variable number and the one you will probably play with the most, but build some profit into your price as well. Your own formula for calculating prices for your jewelry may vary, and may change based on many factors. For example, once you have an established business and great reputation, you may be able to charge more. You may get more for your products during certain seasons, or holidays, but may need to reduce pricing at bit or hold sales at other times. You can test this formula out to see what works best for you. 1/3 costs + 1/3 my time + 1/3 profit margin = total price Here’s an example, assuming I want to pay myself $10 per hour for making jewelry. Example - Beaded Earrings Pricing Formula: 1/3 for costs + 1/3 for my time ($10 per hour) + 1/3 markup for profit = total price $5.00 for jewelry earring supplies costs (beads, wires) and business overhead (marketing costs, business supplies) + $2.50 for my time to make ($10/hour * 15 minutes time to make, 10 divided by 4 = 2.50) + Add additional 1/3rd of existing price for profit ($5+$2.50=7.50) $7.50 /3 = $2.50 = $10.00 Final Price In this case, you might try lowering this to $9.97 to see if that price sounds more appealing, or you might round up/down all pricing to the nearest $5. There is some Copyright, Lorri Ely – All rights reserved Page 22 of 140 www.making-jewelry.com proof that psychologically, a price tag of $9.97 or $9.99 still sounds better to the customer than $10.00. The only downside to using cents instead of round numbers is you will need to be prepared to make change for customers who pay in cash. Personally, I think it is worth carrying a little change to the party if it means people will buy more if my prices are rounded down to the nearest .99-cent marker. It’s up to you, but experiment a little and you will figure out what works best for you. Remember, if you don’t have any idea where to start your prices, study a competitor with similar jewelry and see what she is charging. Here is a second example, giving myself a pay raise to $15.00 per hour for my work: $5.00 for jewelry supplies/business costs + ¼ hour at $15.00 hour for my time ($15/4) = $3.75 Total so far = $5.00 (supplies) + $3.75 (my time) = $8.75 Profit = additional 1/3, so $8.75/3 = $2.92 Profit $3.75 + $8.75 + $2.92 = $15.42 Final Price You can see the price of the same pair of earrings went from $10, to over $15—but that doesn’t mean the customer won’t be willing to pay it. Just decide what you think is a fair price for your work and try it out. This is not an exact science, but should give a good idea on how you can create your own simple formula to roughly calculate prices. Here are my suggestions for you as you are just starting out. Make an attractive product that is well-made, and set a FAIR MARKET PRICE (not too low!) that is in-line with your competitors (you spent the time studying them so now you know what to charge for a similar piece of jewelry), and you will do fine. Your business and reputation will grow, and you won’t need to make a bunch of adjustments and raise your prices later because you started pricing too low and aren’t making enough to keep the business going. Please trust me on this point--you do not have to sell your stuff for less than it is worth to get people to buy it—if anything they may just assume your product is cheap and isn’t worth much if your prices are too low, and that is not the image you want to create. Jewelry is about projecting an image, and a form of personal self-expression—while people enjoy a bargain from time to time, who really wants to think they are wearing something cheap? On the other hand, if you make your jewelry too exorbitantly expensive and you don’t already have a loyal customer base that has shown they are Copyright, Lorri Ely – All rights reserved Page 23 of 140 www.making-jewelry.com willing to pay those prices, you may have a very difficult time getting your business off the ground. It is a balancing act. Here is a little story for you to illustrate the importance of pricing in your business strategy: I was designing fashionable beaded jewelry made from Swarovski crystals, semiprecious gemstones, sterling silver and 14KT gold filled wire, and generally speaking-really nice materials. One day, while walking along the sidewalk in a popular shopping area of my town, I spotted a jewelry boutique. I stopped in and discovered lots of jewelry that looked a LOT like mine. The jewelry had similar materials, similar styles— and probably a similar customer base. So, this was an indirect competitor of mine. They weren’t selling at home parties, but were selling jewelry that was a lot like mine, in the same town. And to be honest, I actually thought some of my own products and designs were a little nicer, and in some cases better made. But the prices at this store were WAY higher than mine, and I’m not just talking about the added cost to own a store—these prices were like 5 or 10 times higher than mine. I was so surprised—why would people pay so much more for the same exact kind of jewelry? I assumed this jewelry designer was crazy and would probably be out of business in short order. Now it is two years later—so, is the store gone? NO! They have moved to a bigger shop in a better location and have hired more designers to keep pace with demand. Their business has grown even more—and their prices are still high (in my opinion). So what’s the secret? Well, I have determined that a lot of things go into the success of a business. And, being a wise business owner myself I study my competition with interest. First off, I realized that they didn’t undervalue their jewelry and start off with prices that were probably way too low (like I did when I first got started). They made a nice product with good materials, and they believed in themselves. Then, they targeted their demographic—and based on the neighborhood their shop is located in, they were after fairly affluent customers who were willing to pay a little more for unique, handcrafted jewelry that you can’t find in any store or mall. And what are you selling? Unique, handcrafted jewelry. So…in theory, customers might pay a little more for jewelry that they can’t find anyplace else. Finally, this business had an advantage of a retail store in a great location, which I am sure is no accident. The store was nicely decorated, very sophisticated with tulle drapery everywhere, and nice jewelry displays, and wooden boxes with velvet lined trays—all of this lending an upscale atmosphere and sense of cache’ to the business. They always gift-wrapped their jewelry in a nice box or bag, so when the customer walked out with jewelry in hand, they felt they had gotten something really special. Copyright, Lorri Ely – All rights reserved Page 24 of 140 www.making-jewelry.com You won’t have a retail storefront, and the location of the party will always vary. But you can do a lot to create a sense of exclusivity, quality, and atmosphere around your business image. We’ll go into those details later. My point is that all of these factors combined equal a successful jewelry business. Probably one of the key factors in this jewelry shop’s success is that they didn’t undervalue, and under price their jewelry to start with—they had a plan and strategy around the image their brand would represent, who their customer would be, and what those customers would be willing to pay for nice unique jewelry. So will you. The moral of the story is - Believe in yourself! Believe in your business. Price your product line fairly. Here is another suggestion on getting started with your pricing. Create your main line of jewelry and the bulk of your product within a certain price range and spend the time to price it well to start with. Test prices at a few parties to see if you need to make adjustments (either up or down). Also, create a smaller set of lower priced pieces (say under $20), and a set of high-end or one-of-a-kind pieces, and test those at your party as well. You will probably find you sell higher quantities of the lower end pieces, but you might make a greater profit on the high end ones, because they are perceived as more valuable and exclusive—especially one-of-a-kind or limited edition pieces. The best way for you to find out if your prices are in line is to test them at a few parties and make adjustments accordingly. You can also ask some trusted friends and family if they think your prices are too low or too high (tell them to be honest, the constructive feedback shouldn’t hurt your feelings). To entice buyers without having to adjust prices, offer a “sale” on select items, or other discounts. I like to give discount coupons to repeat buyers. It’s easy and fun to print your own coupons up on the computer for $2 off next purchase, %10 off purchase of $50 or more, or whatever you want to reward your customer with. Try these out, I have found my customers love them and it is a great way to get more business and build your repeat customer base. Here is a link to some free downloadable Microsoft Office templates to make coupons and gift certificates (visit http://office.microsoft.com and search their templates): Coupons template link: http://office.microsoft.com/enus/results.aspx?Scope=DC%2CEM%2CES%2CFX%2CHA%2CHP%2CQZ%2CRC%2 CTC%2CXT&Query=coupon All templates link: http://office.microsoft.com/en-us/templates/templatesFX101741961.aspx?CTT=97 Remember, it is unrealistic to expect an exact formula that will always equate to the perfect price for your jewelry. Also, you will probably want to balance some costs across your jewelry if one piece turns out to be terribly expensive to make and another is super cheap. Maybe you got a great bargain on some nice beads but spent a little Copyright, Lorri Ely – All rights reserved Page 25 of 140 www.making-jewelry.com too much on some others. You don’t have to sell a nice pair of earrings that cost only $2 in supplies for $4. Maybe $10 for that pair or earrings would be more aligned with your other products and pricing for similar designs. Let’s say you have another pair that cost $6 to make and you want to charge $10 for those, too--you can round up or down to average and split the costs across the whole line, for example. The one thing you want to take away from this section is that you MUST factor in all your costs, plus your time and profit, and study your product against the competition to devise a FAIR MARKET price—and that none of this is an exact science (unfortunately). Just please always make sure your business is earning a profit so you don’t get frustrated and give up! Great, so you’ve completed the action steps that helped you to define your business, your product, and your service offerings. And, you’ve given some thought to your approach to calculating a fair market price for your jewelry. You’re making great progress on your business plan. Now we will continue with the steps to legally establish your business, and get organized. This is the rather boring section, so please hang in there, you’ll get through it and move onto the fun stuff about parties, soon. Copyright, Lorri Ely – All rights reserved Page 26 of 140 www.making-jewelry.com Section 2 - Business Operations and Legal Issues Copyright, Lorri Ely – All rights reserved Page 27 of 140 www.making-jewelry.com Next, let’s talk about some business fundamentals and important decisions you need to make in the formation of your business. Most of my information for the next few action steps is in regards to formation of United States companies, so if you live elsewhere you will want to check your local rules and regulations around business formation. The concepts are similar regardless of where you live, but explaining the legal and tax regulations on how to go about forming a business in every single country is beyond the scope of this book. For companies outside of the United States, different legal rules and regulations may apply. Here is some information on how to legally start a business in these countries: United Kingdom - Business Link Startup Guide: Link: http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1073858805 Starting a Business in Canada: Link: http://www.canadabusiness.ca/eng/125/ Starting a Business in Australia: http://www.business.gov.au/Pages/default.aspx For other countries, search online, or please consult your local business and government agencies, or seek the advice of legal counsel. Disclaimer - Because we are about to delve into legal issues, and laws change and vary depending on your location and jurisdiction, please take my advice in this section as informative, but always verify with your local authorities what legal requirements apply in your area. I’ve made every attempt to provide good information that is current, but my information is general in nature, and is not intended as a substitute for legal advice provided by your local governing bodies, or your accountant or attorney. My advice here is not warranted or guaranteed in any way. Ok, now that the legal babble is out of the way, let’s get started. In this section, we will answer these questions: How will I maintain my business records? What tools, equipment, and supplies will I need, and will I need financing or start up funds? How will I compensate myself? What business legal structure will I use? What will I name my business? How will I handle my taxes? Copyright, Lorri Ely – All rights reserved Page 28 of 140 www.making-jewelry.com What licenses or certificates do I need to do business in my area? How will I handle insurance? Do I need to protect my business with a trademark or copyrights? Let’s tackle these questions one at a time. Step 9 - Maintaining Records How will I maintain my business records? You need to keep track of supplies coming in and what you have paid for them so you can track and price your jewelry and make a profit. You also need to track sales that are made for tax purposes. And, many of your business expenses are tax deductible. Get organized up front—it will make your business run much more smoothly and you can spend time focusing on the more enjoyable aspects…like making jewelry! Keep records and receipts for everything you buy for the business! I suggest you keep your records using Quicken, QuickBooks, or an Excel spreadsheet, but you can also do it on paper—whatever you use, just keep records of what you spend! Much of what you spend on your business can later be deducted from taxes, so you don’t want to short change yourself by keeping sloppy records. Also, for tax purposes you will need to hold onto some documents for a certain time period. The IRS website indicates “To be deductible, a business expense must be both ordinary and necessary. An ordinary expense is one that is common and accepted in your trade or business. A necessary expense is one that is helpful and appropriate for your trade or business. An expense does not have to be indispensable to be considered necessary.” You cannot deduct personal expenses, so be sure to separate out business and personal expenses. If you have vendors who will send invoices to you on-line, create folders on your computer to keep them organized. Or, if you receive paper statements, create real folders in your filing cabinet to keep them organized. Here are links to some US IRS business resources to help you understand what is deductible and what types of records you need to keep, and why. IRS –What kind of records should I keep? http://www.irs.gov/businesses/small/article/0,,id=98551,00.html IRS – Publication 583 – Starting a Business and Keeping Records http://www.irs.gov/publications/p583/index.html IRS – Publication 535, Business Expenses http://www.irs.gov/publications/p535/index.html Copyright, Lorri Ely – All rights reserved Page 29 of 140 www.making-jewelry.com Additional IRS Business Information http://www.irs.gov/businesses/index.html Copyright, Lorri Ely – All rights reserved Page 30 of 140 www.making-jewelry.com Step 10 - Identifying Startup Costs What tools, equipment, and supplies will I need, and will I need financing or start up funds? This is important, as with any business there will be some start up costs. I recommend that until you get going with your business, you don’t make any huge investments or take out loans. Most jewelry businesses can be launched with an investment of a few hundred dollars--or even less. If you absolutely must take out a loan or use credit cards to get started, just be careful in tracking your costs--and set a concrete goal for how soon you will recoup that investment and start making a profit with your business. For example “My business will break even and become profitable after three parties.” “Break even” means you made back the money you started with, so now you can start keeping the income you make. If you have been making jewelry as a hobby, you probably already have much of what you will need to get started except perhaps for some business supplies. If you are totally new, you can probably expect to spend around $200-300 or so buying enough supplies and marketing materials to get ready for your first jewelry party. This would include a set of jewelry tools, beads and findings, printing a set of business cards, and some jewelry display items. You can launch your business by planning for one jewelry party. After that first party you can take the proceeds and invest some in additional supplies, and after that party invest in a little more. This way you can build your business slowly over time without taking on too much financial risk. Within a few months you should be on a roll! TIP - If your starting budget is tight, don’t just go to the bead store and go hog wild buying everything you think you might need. (I’ve been guilty of doing this so many times…) Think about your best designs that you want to take to your first party, and identify what supplies you need to make the jewelry in preparation for that party. Then make your shopping list. When you buy supplies, be sure to record the purchase date, supplier, and costs in your spreadsheet or tracking software, and hold onto all of your receipts. This will help you with taxes as well as in pricing your jewelry for sale. Complete the Start-up Costs Worksheet at the back of this book. Copyright, Lorri Ely – All rights reserved Page 31 of 140 www.making-jewelry.com Step 11 - Planning to Pay Yourself How will I compensate myself? You’ll want to think about how you will pay yourself for your work. Perhaps it is as simple as keeping all the income you earn with each party. You can transfer the funds from your business checking account to your personal account or write yourself a check. Or, maybe based on your financial goals and plans, you have decided you will pay yourself a flat salary of $1,000 a month, regardless of how your income varies that month. Then, if you had an excellent month where you had an income of $2,000 a month, but then a slow month of only $1,000, you can use the excessive income you kept in savings from the first month to off-set the slower month and you don’t notice a difference in your “pay check”. Regardless of what method you choose to pay yourself from the business, you probably will decide to re-invest some percentage from each party back into buying new supplies, and another percentage into a savings account (or whatever ratio makes sense to you). It’s really up to you, but give it some thought ahead of time and prioritize what is important with your income. It’s always a good idea to save a little something back to have as a cushion. You want to be able to have a nice steady income stream, so if you have saved a little from your busy months to compensate for slow ones, it won’t be as stressful on you, financially. The reality of any sales business is that certain times of the year are busier than others (such as the Holidays) and you will want to have enough spare funds set aside to stock up on extra supplies to prepare for parties during your busiest times. You don’t want to be caught off guard and not have what you need to keep your customers happy. Step 12 - Projecting your Income How Much I Can Make? This is an important question that everyone wants to know the answer to. How much money can I really make with my jewelry party business? Well, not to be evasive, but it really depends. It’s true that you will get out of your business what you put into it! You can absolutely make a full time income and create a career out of being a jewelry designer. Many people do this today, and you have a lot of information here to help you get started and stack the odds in your favor. All successful businesses require hard work, and there is no “get rich quick” to a jewelry party business, unfortunately, but you can earn quite a bit of money for a few hours of work. I think it’s realistic to expect to earn several hundred dollars profit, per party, especially once you get going and establish a good reputation and party base. You could expect even more, perhaps even a thousand per party during the holiday shopping season. So, if you do only one party a week, you’ll have a nice part time job Copyright, Lorri Ely – All rights reserved Page 32 of 140 www.making-jewelry.com and supplemental income. If you do three parties per week (or more) you can develop a full time job and nice income. In the first section, you did some thinking about how much time per week you could spend working on your business. That should give you some sense of how many parties you can hold a week. Assume it takes anywhere from 6-12 hours to do a party (three hours for the party, the rest of the time to make the jewelry and handle other issues). The more parties you hold, the more you will earn. Also, you’ve given some thought to your pricing strategy. As long as you are pricing your jewelry with a decent profit margin built in, you will make money. The best way to forecast income projections will be to have a few parties and average the results. You’ll have a good idea what to expect from an average party, but of course you will always be learning and growing, and developing new ideas to make even more income. For your first party, you should be ok with just breaking even—you are still learning and over time your profits will definitely increase. You can do some basic income projections now simply by estimating how many parties you will hold each month, and coming up with some estimates on income for each party. Want to give this a try? Complete the Income Projection Worksheet at the back of this book, doing both a best case (be optimistic!) and worst-case scenario. What is the best income you can expect from an average party? How many parties will you hold each month? What can you push yourself to do? (Set a stretch goal for yourself.) Of course your results may vary, these are just estimates and after a few parties you’ll have a good idea on what is realistic for you. Example Income Projection: Workload Number of Parties a Month Income Potential Worst case – Low part time (~10 hrs week) 1-2 parties per month A few hundred dollars per month Average Part Time (~24 hrs week) 3-4 parties per month $600-$1000+ per month A full time income, Best case - Full Time 6 – 8+ parties per $2000 – 3000+ per (approx 24-30+ hrs week) month month Are you still with me? Good, you are really making real progress on your business so far. Now we are about to tackle some of the less exciting business and legal aspects of creating a business, but you really need to understand these things so don’t skip this section entirely. Just take these questions one at a time, set aside a day to work through them, file your forms, and you’ll be on your way! Copyright, Lorri Ely – All rights reserved Page 33 of 140 www.making-jewelry.com Step 13 - Business Legal Structure What business legal structure will I use? This question refers to the legal structure of your business. When you form a business, you determine what kind of business it will be from a legal liability and tax handling perspective. There are several types of business structures and you can read and learn more about them in grueling detail on the IRS website. Link: http://www.irs.gov/businesses/small/article/0,,id=98359,00.html Note - If you are forming a business in a country other than the United States, please check your local business resources for help on this section. You can also seek the advice of an accountant or attorney if you need more help in understanding the implications and how this decision might affect your taxes. I am only going to cover the two most popular types of business that would be likely for your home jewelry business, Sole Proprietorship or a Limited Liability Corporation. There are also a few other business structures you might read about or discuss with your accountant; a standard Partnership, and a few other Corporation structures, but I don’t recommend them for a small home party business as they are more complicated and costly to establish. If you plan to hire employees or turn your small home business into a larger operation, you might look into these other legal structures. Sole Proprietor The simplest business type of business to form is a Sole Proprietorship. When you are just starting out, this is probably the best type of business for one owner, although there are some risks and drawbacks. This business is owned by one person (the sole proprietor) and has no paid employees. The profits from this type of business are handled on your personal income tax return and business expenses are recorded on a “Schedule C” form. Be sure to keep track of all your expenses throughout the year because many of them will be tax deductible! If you are forming a sole proprietorship, then simply read this Sole Proprietorship document on the IRS website to get started. Link: http://www.irs.gov/businesses/small/article/0,,id=98202,00.html Limited Liability Corporation (LLC) This business structure has grown increasingly popular over the last few years. It allows you limit your personal liability in the event the corporation should be sued (unlikely but possible), thus protecting your personal assets. It is relatively easy to form and offers some tax benefits compared to other types of corporations (C and S corps). There are many services on-line to help you get incorporated, or check with your Copyright, Lorri Ely – All rights reserved Page 34 of 140 www.making-jewelry.com accountant or attorney for more assistance in forming an LLC. There will be some fees to get your corporation formed, and fees vary by state. You can also pay an accountant or attorney to just handle it all for you. I was able to form my own LLC Company for about $100. If you are interested in forming an LLC, then read this LLC document on the IRS website for more information. Link: http://www.irs.gov/businesses/small/article/0,,id=98277,00.html Additionally, here is “How to Form an LLC” article at BizFilings.com that answers most of the common questions about forming LLCs. Link: http://www.bizfilings.com/products/llc.asp If you would like someone else to handle all the paperwork for you, here is a company providing basic legal services that will help in the formation of an LLC: LegalZoom – Form an LLC in three simple steps: Link: http://www.legalzoom.com/limited-liability-company/limited-liability-companyoverview.html Copyright, Lorri Ely – All rights reserved Page 35 of 140 www.making-jewelry.com Step 14 - Business Name What will I name my business? This is a fun question—but also very important. To keep it really simple, just use your own full name. Many jewelry designers decide to use their own name in their business name because jewelry design is so personal. From a legal perspective, if you use your own name you don’t need to do anything special to legally use it in operating your business, such as opening checking accounts and advertising. However, if you don’t like your name, or want to create a separate trade name and image for your company, you can create a fictitious business name for yourself. This is known as “DBA” which stands for “doing business as”. If you go this route, some legal forms and additional expense will be involved. It generally costs $100 or less to file your DBA. It’s not advised to use a fictitious name for your business without filing for a DBA though, or you could end up getting into trouble if someone else claims right to your business name. So how do I get a DBA? A “doing business as” DBA designation means you have filed for a fictitious business name or trade name, and that you are doing business with a legal company name other than your own name. With a DBA statement, you can legally conduct business transactions using your business name, and publish your business name (such as in advertising or the yellow pages). Unfortunately, just to make things confusing, setting up a DBA is not handled the same in every county and state. So, you will need to check with your local county clerk’s office to determine how you do it where you live. Also, some states may require that you publish your notice of DBA intent in your local paper (just to make sure no one else claims right to your name), so be sure to find out if you need to do this as well. To find your local county clerk’s office, search your local phone directory, or do an on-line search for “state county name, county clerk” or “business name”. If you’ve decided to create a unique business name and file for a DBA trade name, try to come up with a great business name that identifies your personal image. Make a list of a few potential business names and get the input of your friends and family in selecting the best one. What message do you want to convey in your business name? Is there a word that sums up your personal style? Remember, you need to find a unique name so before selecting your name, it’s prudent to check and make sure no one else already has it by checking with your local county clerk’s office. You can also do an on-line search – “Search for a Business Name”: Link: http://www.start.biz/business_names/search.php One other thing to watch for--If you plan to trademark your business name, you will want to do a search to make sure no one else already owns it. The last thing you want to do is have to change your business name after you are already established! Trade marking is covered in a later section of this book. Copyright, Lorri Ely – All rights reserved Page 36 of 140 www.making-jewelry.com If you want some help to make the DBA filing process simple, here are some resources that can help you file your DBA for a fee: LegalZoom.com - DBA: Link: http://www.legalzoom.com/legalzip/dbas/dbas_procedure.html NOTE – For companies outside of the United States, different rules and regulations may apply. Here is some information on how to start a business in these countries: United Kingdom Business Link Startup Guide: Link: http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1073858805 Guide to Starting a Business in Canada: Link: http://www.servicecanada.gc.ca/eng/subjects/business/index.shtml For other countries, please consult your local business and government agencies, or seek the advice of legal counsel. Copyright, Lorri Ely – All rights reserved Page 37 of 140 www.making-jewelry.com Step 15 - Handling Taxes How will I handle my taxes? Once you are self-employed and running your own business, you will need to handle the tedious task of ensuring your taxes are paid on time. The IRS (US) website offers a wealth of information on how and when to pay your taxes, as well as downloadable forms. There are many on-line resources for tax information for other countries as well. In addition to paying your business taxes, you may need to also collect and pay sales taxes (depending on your state law). Here are some of the taxes you may need to deal with: Income Tax (tax on the income you make from your business) Self-Employment Tax (social security and Medicare tax for self employed) Employment Taxes (if you should hire employees) Sales Tax (on goods sold in states where there is a sales tax) Note - If you are operating your business outside of the United States, please consult with your local taxing authority to determine what business taxes you need to deal with. Learn all about United States Business Taxes and Starting your Business at the IRS One Stop Small Business Resource: Link: http://www.irs.gov/businesses/small/index.html Learn about Sales Tax at the SBA website: Link: http://www.sba.gov/starting_business/taxes/salesuse.html State Tax Obligations – learn more about what sales taxes are required in your state. Link: http://www.toolkit.cch.com/text/P07_4500.asp International Business Tax Information (non-US countries): United Kingdom Business Tax Information Link: http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1073859200 Canadian Tax Information: Link: http://www.cra-arc.gc.ca/tax/business/menu-e.html Australia Tax Information: Link: http://www.business.gov.au/Business+Entry+Point/Business+Topics/Taxation/Taxes+ex plained/Income+tax+for+business.htm For other countries, please check with your local taxing authority. Copyright, Lorri Ely – All rights reserved Page 38 of 140 www.making-jewelry.com You can certainly take on the task of handling your own taxes, but it’s generally a good idea to get an expert to help you in establishing and operating your business. I suggest that you find a good small business accountant to help. An accountant can answer many of your questions around business structures, taxes, and financial planning. He or she will help you prepare your taxes, and can explain what expenses are tax deductible so you can get the most income from your business. Look for a Certified Public Accountant (CPA), who is a professional licensed accountant. Try to find an accountant who is familiar with small home businesses. Also, “word of mouth” is always a good way to get a referral. Ask your friends, business associates, attorney, or family members for a referral to a good accountant. You can also check your local yellow pages listings and on-line directories and CPA referral services. There are several CPA referral services that can help you locate an accountant. Here are a few: GoodAccountants.Com Link: http://www.goodaccountants.com/ CPADirectory.Com Link: http://www.cpadirectory.com/careerinfo/index.cfm?PageId=29 UK Accountants Link: http://startinbusiness.co.uk/flowchart/4flowchart_accountants.htm You will want to interview at least a couple of accountants to find one that you are most comfortable with, and check their references. Ask them what types of clients they represent, what their fees are, and how you will go about working with them. You are looking for someone who has clear, reasonable fees and also someone who is available when you need them, and above all—is competent and experienced in handling small business taxes. The accountant will be a key member of your business team, so you want someone you will feel comfortable working with. If you just don’t have the money to hire an accountant right off, and you plan to do your own taxes, then please take the time to read IRS Publication 334, Tax Guide for Small Business, so you will understand how and when to send your payments. You don’t want to get into trouble with late tax payments or penalties. Link: http://www.irs.gov/publications/p334/index.html Copyright, Lorri Ely – All rights reserved Page 39 of 140 www.making-jewelry.com Step 16 - Business Licenses, Certificates, and Restrictions What licenses or certificates do I need to do business in my area? Licenses Unless you are a sole proprietor and have no employees, you will very likely need to register for a business license and federal tax identification number (employer identification number, also known as an EIN). Depending on your location, you may also need a “sales and use” tax certificate since you will be selling products that may have sales tax. Business license requirements fees also vary by location, so check with your local business resources. There may also be local licenses, such as county level licenses that also apply to your business. Don’t be concerned if this sounds intimidating, all you have to do is locate the resource that handles your local area and they can answer all questions regarding what licenses, sales tax and certificates apply to you. There is a side benefit of getting your license—you will be able to purchase jewelry supplies wholesale. Wholesale suppliers may have a minimum dollar order, and they will ask you to fax a copy of your license or certificate as proof that you are a legitimate business, but this is a small price to pay in time for the money you will save! Here is a link to business license requirements by State: Link: http://businesslicenses.com/Licenses/Browse/ Here is a list of where to file for a business license in each state: SBA Website Link: http://www.sba.gov/smallbusinessplanner/start/getlicensesandpermits/index.html Employer Identification Number An EIN is needed if you have filed your business as a Corporation. Learn about the employer identification number (EIN), whether you need one, and apply for your EIN online (luckily it is easy to get, and it’s free): IRS Website - http://www.irs.gov/businesses/small/article/0,,id=98350,00.html Zoning Concerns There may be local zoning restrictions on the type of business you run from your home. For the most part, you don’t need to worry about that for a home jewelry party business because you aren’t going to be putting up a business sign in your residential yard, Copyright, Lorri Ely – All rights reserved Page 40 of 140 www.making-jewelry.com having droves of customers and delivery trucks parked in front of your home, and other things that might irritate neighbors and create potential zoning concerns, but just to be on the safe side, you can check with your local zoning authority to make sure. Here are a few informative links on this topic: Common Zoning Restrictions Link: http://www.alllaw.com/articles/legal/article14.asp What kind of business can be conducted within the home? Link: http://www.coollawyer.com/webfront/internet_law_library/articles/0,4621,305827,00.php In closing this section, I just want you to recognize that it will take a little time to get your business organized, and may cost you a little start-up funds for licensing fees. Operate your business like a business though, and just spend the time to get these things handled and organized right up front. Just set aside a day or two to deal with these things, then you can check this section of the Action plan as complete, and move onto the more interesting and fun parts of running a business. Copyright, Lorri Ely – All rights reserved Page 41 of 140 www.making-jewelry.com Step 17 - Business and Personal Insurance How will I handle personal health and business insurance? Health Insurance Do you need health insurance or do you already have coverage? Before quitting a current job to work for yourself, you must consider what type of personal health insurance coverage you need, what’s available, and what it will cost you. In the United States, usually you can obtain extended group medical insurance coverage under COBRA law for some period after leaving your job. Read more on the COBRA website so you can learn how it works, and whether you are eligible. Continuation of Health Insurance Coverage (COBRA) Link: http://www.dol.gov/dol/topic/health-plans/cobra.htm Of course it’s best that you explore your medical insurance needs and options before you quit your job and become self-employed, so there are no surprises. If you would like to get your own independent medical insurance plan, check for comparison plans. Here is a good website for comparing information on insurance plans: http://www.healthinsurance.com Another option for small businesses is a medical plan through Mega Life and Health. Get more information about the Mega insurance plan. Link: https://www.megainsurance.com/ Business Insurance Coverage In addition to medical insurance, you are also going to want to look into insuring your business against loss. Your homeowner’s insurance policy may not cover your business. Even more importantly, in some cases your home business could jeopardize your home insurance policy so you want to be sure you speak to your homeowner’s insurance agent before starting your business to make sure your business and home have the proper coverage. This is really important because you don’t want your business to jeopardize your homeowner’s coverage and find out after a loss is incurred! You also want to make sure you are covered for business equipment like your computer, as well as all your beads and supplies, as they can really add up. Yes this is boring, but don’t procrastinate, go on and do it right now—pick up the phone and call your agent, so you can check this task off as complete and move on with your business. Copyright, Lorri Ely – All rights reserved Page 42 of 140 www.making-jewelry.com Step 18 - Credit Card Processing Will I Accept Credit Card Payments? To accept credit card payments for your business, you’ll need a merchant account service through a financial institution that will handle processing the secure credit card transactions for you. All merchant services involve paying some fee for this convenience. Accepting credit card payments for your jewelry is not only a good idea—it is very important to the success of your business. Trust me, you will get far more sales when you offer a convenient payment method for your customers to buy your jewelry. Imagine your customer comes to the jewelry party with $25 cash in her wallet, and she finds a great bracelet for $25. But then she spots the pair of matching earrings for only another $15…and of course she just has to have those earrings that go so well with that bracelet! But, she doesn’t have her checkbook with her, and anyway, payday isn’t until next Friday. Of course you could just give this customer your business card and hope that she will call you back next Friday to buy that bracelet. Right… You just lost the chance to “up sell” another $15 sale, and these hidden losses (due to your lack of accepting convenient credit card payments) can really add up. Often, jewelry purchases are triggered by an emotional response to buy—when your customer sees something that is a “must have”, you want her to get the instant gratification of taking the jewelry home right then and there. Once the customer leaves, it is very unlikely she will come back and buy that jewelry later. So, take the time to get set up with a merchant account so you can accept credit card payments. You could see triple the sales…or more! Is this worth your time? Here are three merchant services you may evaluate for your business: ProPay Link: http://www.propay.com/ 2Checkout.Com Link: http://www.2checkout.com/ Cardservice International Link: http://www.cardservice.com/ Or if you prefer, you can also apply for a merchant account directly through your own local bank. Copyright, Lorri Ely – All rights reserved Page 43 of 140 www.making-jewelry.com If you are not ready to get set up with a merchant account to accept credit cards, there is another good alternative, called Paypal. You can accept credit card payments and instant payments (via bank wire transfer) through Paypal. Paypal is recognized and used by millions on eBay but you can use it for your jewelry business as well. All you have to do is sign up for a free Paypal account, and as part of the sign up process you link your email address to your business bank account. Then, if someone wants to pay you on-line, all they have to do is go to the Paypal website (www.paypal.com), and click the “Send Money” tab, and fill in your email address, and the total payment amount to send you money on-line. Paypal charges a small fee based on the amount of the transaction, but it is incredibly simple to use and very convenient for customers. I have even had people login to a computer right at a jewelry party and pay for their purchases with Paypal, which means I didn’t lose a sale. Paypal – No set-up fees for basic account. Paypal allows you to accept credit card payment and transfers after setup. Link: https://www.paypal.com/ Copyright, Lorri Ely – All rights reserved Page 44 of 140 www.making-jewelry.com Step 19 - Building an On-line Presence Building your own Website Do you need your own website for your home jewelry party business? It really depends on what you want to do with your business. Clearly, to hold basic in-home jewelry parties, you won’t need a website. But, if you want to expand your business with new sales avenues, add credibility to your image, and host “on-line” jewelry parties, then you may want to explore this option. But, do it when the time is right. I would suggest that when you are first starting off, you wait to build your website until you have had a few successful parties and your business is rolling and you are growing comfortable with your progress. You will know when the time is right to take it to the next level and build a website. I suggest this, because it can be rather time consuming to learn how to photograph jewelry, write good descriptions, and build a nice looking website. Also, there are some costs involved, and while they aren’t high costs you still want to wait until you are happy with your income before spending more money. Since your primary focus right now should be on building your business, meeting new customers, and bringing in some good income, you don’t want to distract yourself by spending a lot of time and energy on the wrong tasks. But, I am in no way discouraging this option! Once you get rolling, by all means look into bringing up your own website to expand your business. After all, I have several websites myself and I think they are great fun to create. Nothing makes me feel more “famous” than seeing my name and jewelry designs out on the web where people from all over the world can see them. So, when you’re ready, here are my recommendations for building your very own website. There are two approaches you can take. The first (recommended) approach is to use a service that allows non-technical folks to build a nice website without having to learn all about technology and other confusing stuff that will drive you crazy and detract from the time you have to make jewelry. The second way to build a website, if you are more ambitious and interested in learning about all the nuts and bolts, will allow you far more freedom in creating the exact look you want for your site, but will require a LOT more time. Website Builders for “Normal” People Site Build It If you want to build a website that gets traffic (visitors), you’re going to want to learn all about Site Build It (SBI). When you do business on-line, you’ll quickly realize that traffic equals more business. I have used SBI myself to build two websites (including makingjewelry.com) and it amazes me how many visitors come to visit my websites since I have followed their suggested approach to building my website! Site Build It caters to ordinary people who want to build websites about niche topics, and they also have a store option for those who want to sell their items directly from their websites. Learn more at www.sitesell.com to see if this is a good option for you. Copyright, Lorri Ely – All rights reserved Page 45 of 140 www.making-jewelry.com Vendio If you plan to sell your jewelry on eBay as well as on-line from your website, I can recommend the services at Vendio. Vendio allows you to have an on-line store, as well as integrate your auction listings directly on your store. I have used them for years because their site is fairly intuitive and easy to use once you learn their process for uploading photos and adding descriptions to your jewelry. Plus, for an ecommerce site (ecommerce is a fancy word meaning “you can buy stuff off the web”) it is relatively inexpensive to run. I pay a nominal monthly fee to run my website, and the fees vary depending on which plan you choose. Learn more about their services at www.vendio.com. Pappashop I have also used the ecommerce shop at www.Pappashop.com. They offer affordable online website options with a shopping cart built right in. I found the site was relatively easy to set up, and within a day or so I had a nice looking website ready to go! Yahoo Small Business Services Another popular option to explore when building your own website is Yahoo. Yahoo Small Business Services offer many options, including an ecommerce store to meet your small business needs. While I haven’t tried Yahoo yet myself for the store feature, I use Yahoo services for many other tasks and I do know several people who are using the store service and are very satisfied with the results. Obviously, Yahoo is a wellknown company that knows how to do business on the web, and they are one of the number one domain hosting companies. Click here to read about plans and options provided by Yahoo Small Business Services. Link: http://smallbusiness.yahoo.com/ecommerce/ If you don’t want to use Yahoo, there are many, many other website building tools now available. Here are a few others you might want to compare: http://www.GoDaddy.com http://www.NewbieSite.com/ http://www.HostGator.com Copyright, Lorri Ely – All rights reserved Page 46 of 140 www.making-jewelry.com Website Builders for “Techies” Want to build your own website from scratch? I don’t mean to discourage anyone with an interest in building a website the hard way. I’ve done it myself, but for complete “newbies” (newbie means “I’ve never done this in my life!”), I really would recommend going with one of the package options described above when you are first starting out. Or, refer to Section 6 in this book to get started with a craft selling marketplace like Etsy.com. There are some benefits to building your own site. It can cost a little less to do it yourself, and one main benefit of building your website completely by hand is total control of your site—you can select which products and vendors to work with, and you have complete freedom to totally customize the look and feel of your website. Or, you can hire someone to build it for you from scratch. If you want to spend the time exploring this option for your business, you will need three things. Domain Name Registration First you need to decide what “domain name” you want, and then reserve the name so that you own it. The domain name is the address or “URL” of your website (for example, my website domain name is making-jewelry.com). You will want to find an available name ending in “.COM” (pronounced “DOT COM”) if at all possible, because people are simply familiar with typing that extension in when visiting a website and some of the newer extensions like .BIZ just aren’t as well known. There are many domain registrars where you can buy and reserve your website domain name. You can check to see what names are available, and reserve your own domain name, here: www.Godaddy.com or www.HostGator.com Because many great names are already taken and reserved by others, you might need to brainstorm a little to come up with a good name. If you need a little help brainstorming a good name, try this website for ideas (you can keep trying out names and don’t have to pay for it until you are ready, so this is a good brainstorming tool): www.NameBoy.com Copyright, Lorri Ely – All rights reserved Page 47 of 140 www.making-jewelry.com Web Hosting Second, you will need to select a web-hosting provider. A web host provides the server (shared computer), disk space (storage), bandwidth (how many files can be accessed from your website and how quickly), and other computer resource stuff that is needed to run your website. Web hosting providers will typically allocate a set amount of storage and bandwidth to you, depending on which web-hosting package you select. Many hosting providers also offer the “e-commerce” or shopping cart option as part of the solution. You will want to select a package with a shopping cart built in, or you will need to purchase the shopping cart software separately and install it on your website (are you beginning to see why doing all of this yourself can become a little time consuming and complicated?). Here are two web hosts that I can recommend, and there are hundreds of them out there to choose from: http://smallbusiness.yahoo.com/ http://www.godaddy.com http://www.hostgator.com Web Design Third, to bring up your own site you will need to design your website using a website design tool. These are also known as “HTML Editors”. HTML stands for hypertext markup language, the name of the software that allows you to view websites on your computer. There are many HTML editor software tools that will allow you to create websites. Microsoft FrontPage is one popular tool, as is Dreamweaver. I would recommend either one to create a website from scratch. There are also some free HTML editor tools available if you want to try one (search for “free html editor” in your search engine). Here is one that I read about on a jewelry forum (it was recommended), NVU: http://net2.com/nvu/ I recently tried a website builder tool called XSitePro and I found it very easy to use, and quite effective. XsitePro makes it very easy to design your website, and it also helps with internet marketing, which means how you go about optimizing your website so you get lots of traffic and visitors. http://www.xsitepro.com/ Of course, the very website that brought you to this book, www.making-jewelry.com was built using SiteBuildIt from the folks at Sitesell. This option actually combines the domain name and the hosting, AND the site building/design into one complete package that is very easy to use and get started with (even with very little computer knowledge). Honestly, of the three options, this one costs the most to start, but also (in my own Copyright, Lorri Ely – All rights reserved Page 48 of 140 www.making-jewelry.com experience, anyway) performs the best at actually building traffic (which of course, brings customers). Over time, that is really important to your business! Learn more at www.sitesell.com to see if this is a good option for you. Advanced - Internet Marketing or Pay-per-Click Advertising Once your website is up and running, you might be interested in learning how to run an internet advertising campaign to drive traffic (visitors) to your site. This concept is called Internet Marketing, and there are many choices of advertisers to choose from. To do a pay-per-click advertisement, you first decide what keywords you want to bid on, then set a price “per click” you will pay for each visitor who clicks your ad and comes to your website. In this manner, you are literally paying per visitor to come to your site. Your goal is to get new website customers to buy your jewelry, and of course you hope that you earn enough back in sales to exceed the price of your advertising campaign. For example, I might want to run an advertisement for people who are searching for “handcrafted artisan jewelry”. I would bid on that keyword phrase, decide how much per click I was willing to pay (let’s say I bid $.10 per click or visitor) and my advertisement would then appear when someone searches for that phrase. For every person who clicks my advertisement, I pay $.10. There is quite a bit to learn about this concept, and it can get expensive if you don’t know how to do it properly, so I would suggest that before you launch your first campaign, you take some time to read more about it. Then, run some small budget campaigns to learn how it works and fine tune your campaign. If you want to learn more about the concept of pay-per-click advertising and how to go about running your own internet marketing campaign to drive visitors to your jewelry website, I would recommend you start with the two biggest and most successful online marketing sites, Google Adwords, and Yahoo Search Marketing. They each offer extensive help on how to set up your own campaign. Google AdWords Yahoo Search Marketing (Overture) Copyright, Lorri Ely – All rights reserved Page 49 of 140 www.making-jewelry.com Step 20 - Protecting your Business Copyrighting Designs Copyright protection protects a finished work, such as a jewelry design. On my website, I have shared many of my jewelry design ideas with the public for free. It is ok with me that these designs are used by jewelry designers for their own personal use—that was the purpose of my website, to teach others how to make jewelry. However, you may not be so willing to share your designs if you are selling your jewelry for profit. What would happen if someone took all of your designs and started copying them and selling them for less than you? They might take away some of your business. Of course, we all hope nothing like that will happen, and it’s probably unlikely but unfortunately not everyone out there is ethical. You don’t have to copyright your designs, but if you are concerned, or worried about protecting your unique designs in a competitive market, you can protect your work by registering your designs under copyright protection. Learn all about copyrights, what they are, and how to get one right on the official Copyright website. Copyright Basics - http://www.copyright.gov/ Trade marking your Name Choosing a business name is important because you want it to identify your business, but also you want to make sure you have not selected a name that is already being used by someone else who has trademarked it. If you have used someone else’s business name, you might get a letter from that company one day asking you to change your name! You can do a basic search, and if you like you can trademark your name. It’s expensive, and probably not absolutely necessary for most small local home jewelry businesses, but if you have big plans for your business and want to make absolutely certain no one can claim your name later, go ahead and proceed with a trademark. Learn more about trademarks on the official trademark website: Link: http://www.uspto.gov/web/trademarks/workflow/start.htm You can also search for existing trademarks using this free search utility: Link: http://avantiquick.markenbusiness.com/en/ Because it can be rather time consuming and you don’t want to make mistakes when filing for your trademark, this might be something you choose to have an attorney handle for you. There are numerous trademark registration services available, and at the time of this writing it looks like the going rate is close to $500.00. Again, this is not absolutely necessary for your business, but perhaps something you want to look into. Copyright, Lorri Ely – All rights reserved Page 50 of 140 www.making-jewelry.com Business Ethics It goes without saying that you should run your business with integrity and always practice good business ethics. Speaking of ethics in business, I wanted to address my philosophy on design ideas. They say that “imitation is the sincerest form of flattery”, and “there is nothing new under the sun” but when you turn your unique creativity into your business you might not be so flattered if someone steals your work by copying your designs, so you shouldn’t do it either. Granted, there are many similar ideas and similar components and findings being sold and used, so sometimes there will be accidental similarities. I am often inspired by photos of jewelry that I come across in books and magazines, on-line and in jewelry stores. I may borrow a concept, or incorporate an element that I like in my design, but as a general rule of thumb in running a handcrafted jewelry business with integrity—never steal designs from another jewelry designer. Always run your business with honesty and integrity, and you’ll be glad you did. Copyright, Lorri Ely – All rights reserved Page 51 of 140 www.making-jewelry.com Additional Business Planning Resources Whew! We’ve covered a lot already, but don’t worry if you still have questions or are unsure on some of these topics—there are many free on-line resources out there to help you learn if you need more information or have questions on specific issues. SBI Brainstorming Utility – Choose It! This nifty free tool helps you make decisions. If you’re on the fence about whether a jewelry business is really right for you, or if you’re having trouble making any important decision in your life—try it out! It’s fun and illuminating. Choose It – Decision Making Tool. Link: http://chooseit.sitesell.com/ Business Plans and Templates Bonus Jewelry Party Business Template I’ve included a jewelry party business plan template at the back of this book. Use it to compile what you learned in your business brainstorming to compile your own comprehensive plan. More Sample Business Plans If you would like to see other completed business plans, check www.bplans.com - This website offers 60 free sample business plans, business advice and more. Microsoft Office – Downloadable Business Templates Office Business Plan Templates: http://office.microsoft.com/en-us/results.aspx?Scope=TC&Query=business+plan Miscellaneous Business Forms: http://office.microsoft.com/enus/templates/results.aspx?qu=business+forms&av=TPL000 Small Business Administration www.sba.gov - The Small Business Administration site offers a wealth of business information. SBA - On-line Business Courses http://www.sba.gov/training/ Internal Revenue Service Links IRS Information – Small Business and Self-Employed Resource Page Link: http://www.irs.gov/businesses/small/ Copyright, Lorri Ely – All rights reserved Page 52 of 140 www.making-jewelry.com IRS Article - Starting and Business and Keeping Records http://www.irs.gov/publications/p583/index.html IRS - Small Business Tax Workshops, by State http://www.irs.gov/businesses/small/article/0,,id=99202,00.html SCORE – business advice and mentoring http://www.score.org/learning_center.html Online Women’s Business Center http://www.sba.gov/aboutsba/sbaprograms/onlinewbc/index.html USA.gov Business Gateway http://www.firstgov.gov/Business/Business_Gateway.shtml Family Budgeting Tool http://www.toolkit.cch.com/tools/fambud_m.asp Checklist for Evaluating your Personal Strengths and Weaknesses http://www.toolkit.cch.com/tools/swchek_m.asp Copyright, Lorri Ely – All rights reserved Page 53 of 140 www.making-jewelry.com Step 21 - Writing your Business Plan You’re up to Step 21, and making excellent progress. Great work! Now you’ve done all the preparation for how you want your business to be structured, and you’ve considered how you’ll operate your business, and how much income you can realistically expect. You’ve thought through your business name, taxes, and other boring yet necessary parts in forming your business. Believe it or not, you’ve just completed the most important part—the process. This is the real value in making a business plan! You’re done with your planning! But, at the moment the plan is in your head or in notes from your brainstorming session. So, if you’d like to complete your real formalized business plan, you can take what you’ve done so far and use the Business Plan Template at the back of this book to put it in writing. Or don’t—it’s up to you to decide whether compiling your results and writing the business plan will add value. Sometimes it helps to have it all written up so you see how far you’ve come in creating a real business. The important thing is that you took the time to walk through your plan, step by step, to get your business started. Copyright, Lorri Ely – All rights reserved Page 54 of 140 www.making-jewelry.com Section 3 – Sales and Marketing Copyright, Lorri Ely – All rights reserved Page 55 of 140 www.making-jewelry.com So now you’ve gotten all the business planning out of the way so it’s time to focus on the actions that will bring income your way. Let’s jump right in and focus on the sales part of your action plan. Here comes the fun part! Step 22 - Building Client Relationships There may be no single more important aspect of your business than building your client list, and maintaining good client relationships. I noted this myself when I first started selling on eBay. At first, sales started off slow and took a lot of work. Within a few months, customers who had purchased my jewelry would seek me out—they actually looked for my jewelry auctions online. Some clients would contact me directly by email and ask me to create custom jewelry, or special occasional pieces for them. Pretty soon, I had a nice group of regular customers who were always coming back and asking me for more jewelry. That’s right—I didn’t have to do any selling at all—they came to me. Wow, that’s the power of building good client relationships. You can have this same success, and you will, once you build your customer list and start building your own relationships. It’s not hard, and you’ll find once you get started you really enjoy all of the wonderful new relationships you’ve built. It’s also exciting when you see your friends and customers and they are all wearing your jewelry. It’s like a walking advertisement, and it always makes me smile! But what if you’re not a “people person”? Let me let you in on a little secret. I’m actually a little shy. I do genuinely like people, and I enjoy helping people find great jewelry, and I particularly love making custom pieces, such as for a special occasion like a wedding. I really enjoy providing great quality jewelry and great service, and my customers respond! But, I am not naturally extroverted. Yet I am successful running jewelry parties, so I know that the secret lies not in being naturally gregarious, but in paying attention to your customer. Listen to your customers in your business, so you can give them what they want--and you will be a success. It’s quite simple, really. But, if you ignore this aspect of this business, you will have to work much harder, and pretty soon you might not have a business at all. So, what are the secrets to building a great client list? Let’s talk about some ideas that will help you get started. Starting a Customer List The very first thing you should do when starting a jewelry business is to make a list of everyone you know who likes jewelry. Your goal is to start creating an invitation list to your very first jewelry party. Start with your inner circle of friends and family. These are people you trust and feel the most comfortable with. This is your invitation list for your first jewelry party, because you will be most relaxed with this group of people and won’t be anxious over making mistakes if things aren’t perfect. I’ve included a Starting a Copyright, Lorri Ely – All rights reserved Page 56 of 140 www.making-jewelry.com Customer List worksheet in the back of the book so you can start brainstorming right now. Next, make a list of your acquaintances. These could be co-workers, babysitters, hair stylists, and other people you might know socially. These are the people you will invite to your second party. You’ll be a little more comfortable because you got the hang of things in your first party, and your second party will go more smoothly, and you still know these people a little bit so you won’t be too nervous. So what do you do when you have run out of your own friends and acquaintances? Well, have you heard of the small world phenomenon? According to Wikipedia, the small world phenomenon (also known as the small world effect) is the hypothesis that everyone in the world can be reached through a short chain of social acquaintances. We’re going approach building new client lists on this theory. There are countless small businesses, including many home craft businesses, which operate successfully on this same principle. I am willing to bet that everyone you know, knows someone else who also loves jewelry. Just look around, and tell me how many women you know who don’t wear jewelry? It is your goal to get one or more people to volunteer to host a party for you, at each and every party that you hold. Because every person has a list of other people who they know and might invite to a party, your list of customers will grow over time. And, at some point you’ll experience the magic that having repeat customers brings to your business, and you will have hostesses asking you to hold another party. We’ll go over hostess incentives in a bit, so you will have some ideas to make party hosting really appealing for new guests. I’ll be the first to admit, sometimes it takes a little work to get started with your first party lists, or it may take you a little out of your comfort zone trying to get new people to host parties if you are not used to being a little bit “salesy”, but pretty soon you will have a rather large customer base who will seek out and welcome repeat parties. At one point I had more people asking to book parties than I really had time to do them. What a great thing to happen—too much business! It’s a good thing to aspire to. Give yourself six months to grow your business, and see if I’m not right— you will have repeat customers who love having jewelry parties! So how many clients do you really need? There’s no magic number, but ten people per party is a good number, and depending on how much income you want to make, and how much time you have, you could have several parties per week! Try to start your list with ten people, then grow it to twenty, and then set some real stretch goals for yourself on how many new clients you will reach each month or following each new party. Remember—everyone knows someone who loves jewelry. Your responsibility is to make your parties fun, and successful, and to build such great client relationships that you build your repeat customer base. There’s nothing like great word of mouth advertising. You want your clients to tell their friends about the great Copyright, Lorri Ely – All rights reserved Page 57 of 140 www.making-jewelry.com party and to want to have a party at their house! If you do this correctly, the amount of work and effort involved in scheduling new parties should go down over time. Expanding your Invitation List Here’s another tip for growing your client list. For every person you invite to the party, ask that person to bring a friend. Not everyone will, but even if you get an extra three or four people per party, those are more opportunities to meet new jewelry friends, and make new clients…and sign up new hostesses to hold more parties. TIP – To make sure you get the maximum number of attendees, always call the hostess the day before the party and ask her (or do this yourself) to call each of invitees to remind them about the party and tell them to bring a friend. This little reminder is very effective in making sure people show up to the party. Client Demographics So now that you have a new client, what do you do? Manage the relationship. This isn’t difficult. Your goal is to learn something about every client. What does she like? What doesn’t she like? What is her personal style? Does she prefer silver or gold? Does she like small jewelry or big and bold jewelry? Does your client have children or pets? Is she married? Is she affluent or does she prefer bargain jewelry? You don’t have to be pushy or come on too strong to learn something about your client and to build a trusting relationship. Just talk to her, pay attention, ask questions, and above all…listen! If you feel comfortable doing so, ask everyone to fill out a simple client information card when they attend your party. Gather a few pieces of information and collect the cards before people leave for the night. Don’t come on too strong or be pushy because you might turn people off, but most guests will be perfectly ok with a few minutes of “selling” in an overall night of relaxed party fun. Maintaining a Client Database This is where you might want to take advantage of software to create a client database. You can use an Excel spreadsheet, Word document, Access database, or, simply fill out the card for each client and record the information on it, then keep your client information in a manila file. I’ve included a sample Client Information Card in the back of the book. Here is some information you might want to obtain: Client Information Sheet Name, Address, Phone Number: ____________________ Birthday:________________________________________ Email Address:___________________________________ Referred by:______________________________________ Copyright, Lorri Ely – All rights reserved Page 58 of 140 www.making-jewelry.com Optional: Spouse’s or Significant Other’s Name:__________________ Children’s name and ages: ___________________________ Pets (what type):____________________________________ Occupation:________________________________________ Jewelry Preferences: Color:_____________________________________________ Style:______________________________________________ This last part is something you will keep notes on yourself, but won’t share with the client on the note card: Notes: Last contact date: What have they purchased in the past: Why is this good information to have? It can help you target your marketing efforts, as well as build a stronger relationship. You can send your client a birthday or holiday card (even an e-card) or coupon for a discount on jewelry. She may be interested in personalized jewelry with her children or pet’s name. Use your imagination, but get to know your clients and make building a relationship with each one a personal goal of yours. Can you think of any business goals you can make right now, something concrete that you can work towards? How about “I will get 10 new party clients this month”, or “I will start using client information sheets at my next party”. Just by putting it down in writing, you are making a personal commitment to make this goal of building a strong clientele important to your business, so you are more likely to achieve your goals. Create your folder or database structure right now, so the moment you have your first client information sheets in-hand, you can start organizing your client data. Stay in Touch with Clients through Social Networking Consider the world of on-line social networking, such as www.Myspace.com, www.Facebook.com, etc. to keep in touch with clients. You may even consider starting your very own on-line jewelry designer identity by creating an account that features your new business. This way you can invite your friends, family, and new contacts and keep them up to date with what is going on, including upcoming parties, events, special sales, and more. Don’t underestimate the power of networking on-line. Build your own Social Network I recently discovered a great new service that allows you to build your own social networking site—it works much like Myspace.com, only you control it. It is free to start with, and very easy to use—in fact, within just minutes you will have your very own new Copyright, Lorri Ely – All rights reserved Page 59 of 140 www.making-jewelry.com social network on-line. If you are interested in using this great tool to create and manage all of your contacts, just visit Ning at: www.ning.com and follow the instructions to create your own brand new jewelry social network! They do offer some advanced features (premium services) for a small monthly fee, but you are unlikely to need to use any of them. If nothing else, since is free and very easy to set up, give it a try and see if you want to use this in staying connected with your clients. I’ve added a whole section to this book about online marketing using social networking. So, keep reading for even more ideas. Following up with Clients What else can you do to build strong relationships? Follow up! Here are a few ideas you might try. Publish a Newsletter Email newsletters are a great way to stay connected to your clients. Write up a newsletter each month and share new jewelry designs, special sales, or other jewelry and fashion related information in the newsletter. Make your newsletter attractive and enticing. Why not offer a special coupon just for newsletter customers that they can use at their next jewelry party? Or, offer special hostess incentives, like an extra 10% commission for signing up to host another party before the end of next month. Just be careful with sending emails as you don’t want to be accused of “spamming” people with junk mail. Only send email newsletters to your own clients and don’t send them too often or people will start to “tune you out” and won’t open them to read them. If you don’t want to send an email newsletter, you can also print one out on your computer and mail it, instead. Postcards Just like newsletters, a postcard is another great way to remind your client that you have jewelry for sale and to prompt them to schedule another party. This is a great way to introduce new jewelry designs as well. You can purchase folding note cards or postcard paper stock at your local business supply or craft shop, and you can print these with a regular printer, and decorate at home. Photograph your jewelry and put it on the front of your card, and add some other decorative touches, along with your contact information, then mail it out to all of your clients whenever sales are slow or you need more party bookings. Coupons You get fliers with coupons mailed to your home, right? Well, everyone loves to save money with a special discount or sale. When you are compiling your list of customer information, identify repeat customers and send them a “special customer appreciation Copyright, Lorri Ely – All rights reserved Page 60 of 140 www.making-jewelry.com reward” coupon, to be redeemed on your jewelry at a future party. People really like surprise bonuses like this, and they will usually come back to buy more jewelry. Hopefully in this section you have learned that customers are the key to your business success. Build your customer list, maintain it, and continue to grow it in one simple step—treat your customers like gold. Follow up with customers to keep your business “alive” in their minds and to continually spark new jewelry sales. Copyright, Lorri Ely – All rights reserved Page 61 of 140 www.making-jewelry.com Step 23 – Create Marketing Materials Your Brand Image You’ll want to give some thought to creating an image for your business. What are your favorite colors? What is the style or feeling that your jewelry evokes? Are you elegant and sophisticated? Crazy and fun? Is your look soft and feminine, or bold and provocative? What do you want your image to say about you and your business? You’ll want to use nice color combinations in your marketing materials, and include good photos of your jewelry as well. You can take photos with a digital camera, or scan printed photos using a scanner to turn them into digital files that can be worked with on a computer. Photographing Jewelry Jewelry photos are key to your business because you will want images that represent your best work to use in marketing materials, business cards, and perhaps even a jewelry catalog. Jewelry is actually difficult to photograph because of the reflections off the metal and stones, but here are a few tips to make it easier. Use a scanner or a digital camera so you will have images that can be easily manipulated on your computer. A scanner is less expensive than a digital camera, so if you’re just starting out this is a great option. Place your jewelry on the scanner bed, scan it, and you’ll have nice detailed “photos”. You can place a sheet of colored paper behind the jewelry for a background. I use a standard 4MP digital camera for my photos. I use the close up photo setting (macro) and I don’t use any special lenses although you certainly could if you wanted to. The key to getting excellent photos is in the lighting. You must have bright, diffused light. You don’t want any obvious reflections or glare bouncing off parts of the jewelry, and if at all possible, you don’t want the camera to “flash” because that will create additional shiny spots. So, you will need to set yourself up with a photo studio that has the lighting you want so you can easily take great photos every single time. There is a special plastic dome that is used specifically for close up photos, and it is great for photographing jewelry. It is called a cloud dome and I would recommend you invest in one if you plan to do a lot of photos for a website or selling online. You direct bright lights around the outside of the dome, put your jewelry inside on your choice of jewelry display, and take photos through a hole in the dome. The dome reflects a nice soft white light all around the jewelry with no bright flashy reflections, so it captures the jewelry detail beautifully. You can also use a less expensive photo tent, or you can try to make your own “cloud dome” using any white plastic box. Cut a hole in the box for your camera lens to fit Copyright, Lorri Ely – All rights reserved Page 62 of 140 www.making-jewelry.com through, direct some bright lights around the outside, and take your photos. You may need to experiment a bit to find the best lighting, or just invest in some professional photo lights if you want to make it easy. Finally, once you have your images, you may need to crop or re-size them or otherwise edit them using any photo editor software. Photo editing software usually comes free with your digital camera, or there are several software products you can buy such as Adobe Photoshop that will do a great job. Here are a few links to photo equipment for sale (just visit eBay or your search engine and type in these search terms): Cloud Dome Photo Kit Photo Tent Text Styles in your Image When selecting a text style for your marketing materials, try to select a font style that conveys your personal style. If you have word processing software, try a few different font styles (text styles) and pick the one you like the best. The font should be easy to read, but beyond that there are many great styles that all present a different result. You can work with the fonts that are installed on your computer, or you can download fonts either for free, or buy the one you like online. I would suggest of course, that you not spend money on fonts since you are just starting a business, but if you see one you just have to have that works for your image, go for it! If you are having business cards printed on-line, you may only have their selected group of text styles to work with, but if you print them at home you can use the ones on your own computer to create your own unique look! If you’d like to explore text styles, here are some sources for free fonts: 1001 Free Fonts - http://www.1001freefonts.com/ Dafont.com - http://www.dafont.com/ Logo Design A logo isn’t absolutely necessary, but might be a nice touch to brand your jewelry. You can print your logo on all marketing materials, as well as on the jewelry hang cards themselves. You can have a logo designed if you like, or if you are really creative, make your own logo design. If you have a scanner, you can draw your logo and scan it into the computer. Copyright, Lorri Ely – All rights reserved Page 63 of 140 www.making-jewelry.com Or, to create your own free logo, simply use a nice photograph of your jewelry as your logo, or use a special font for your name. This works very well and it won’t cost you anything but a little time. Here is an example of a logo I created for Ely Designs, and since I made it myself it was free (an added bonus to the new jewelry business owner!). This logo is my real signature, with a similar style of font used for the word “designs”. I used an image editing software package to produce this in a digital file. If you want to have a professional logo created, here are a few links I found that might help you get started. FreeLogoServices.com - http://www.freelogoservices.com/ LogoDesignEngine.com/ - http://www.logodesignengine.com/ Once you have your image figured out, you are ready to proceed with creating marketing materials for your business. Party Brochures A party brochure is marketing material that you bring to the party to provide as a handout to guests. On your brochure you want to create an attractive and professional business image that highlights your jewelry as well as all the great reasons why hosting a party is such a great idea. Make sure everyone who comes to the party gets a brochure, and if you desire—the client information card. You can print the brochure at home if you have a color printer, or take it to your local copy shop to print color copies there. You can now purchase an affordable color ink jet or bubble jet printer for home, so I would look into this option. Check out the Party Brochure Templates from Microsoft.com, which you can edit for your own use. The brochure should contain: Your unique image—font, logo or other branding appearance Photos of your jewelry Features of your jewelry Reasons for Hosting a Party Your Contact Information Anything else you would like to add, like a coupon or incentive (e.g. “Schedule your party tonight and receive bonus jewelry!) Copyright, Lorri Ely – All rights reserved Page 64 of 140 www.making-jewelry.com Link to brochure templates: http://office.microsoft.com/enau/templates/CT010104303.aspx Business Cards Print some business cards and give them to everyone you know who likes jewelry. Also, have a stack of cards available at your parties so clients can take some to share with friends who didn’t make it to the party. You can easily print business cards at home using a pre-made template, or you can order a set of business cards on-line at very low cost, generally $10.00 or so for 250 cards. Also, you might take one of your brochures, and attach a set of business cards at the bottom in a small envelope and place the brochure on bulletin boards at favorite coffee shops, grocery stores, and other places of business that you think your client might frequent (get permission to post any advertising materials, of course). This can bring unexpected new business your way, as well as help you market your image in the community. Once you’ve decided on a design and image you are really happy with, I would recommend having your cards professionally printed. It just really isn’t that expensive anymore and you get really nice cards. Here are a few to try, I used the first one and was satisfied with the results, plus they have a few jewelry related themes if you don’t want to design your own logo from scratch: www.Overnightprints.com Or try: www.Vistaprint.com To print business cards at home on your own printer, use business card stock available at any local business supply store. Get the nicest ones and use a good quality printer so they don’t look cheap and homemade. Just be aware that toner cartridges for home printing can be rather expensive and while this is great for your first supply of cards, or for a quick printing, you might actually save money if you have a large quantity of cards professionally printed for you. Avery Business Card Templates Download free Microsoft Word business card templates from the Avery website and make your own custom business cards using Microsoft Word. Just buy the blank Avery business card stock you like at your office supply store, and download the template that matches the Avery label number on the package. This is a great way to print a small quantity of cards, and is very convenient because you can print your cards immediately at home! Copyright, Lorri Ely – All rights reserved Page 65 of 140 www.making-jewelry.com Avery Business Card Templates - http://www.avery.com/avery/en_us/Templates-&Software/Templates So, what do you put on your business cards? Well obviously you will want all of your contact information as well as a website address if you have one, and you might even consider making a slogan for your business, for example “When you want a little something special”, or “handcrafted jewelry art”, or whatever. Jewelry Cards Jewelry cards are a great way to create a professional image for your business. You can print your own, or have them made. Earrings go on a card with holes, and hangtags loop around your bracelet and necklaces. It’s not absolutely necessary to use hangtags, but I would suggest you use earring cards to keep your earrings together and present them nicely. On the inexpensive side, you can make your own jewelry cards using a rubber stamp with a nice design, and hole punch and straight pin so you can attach earrings. You can buy stick-on hangers that go on the back so you can display your earrings on an earring rack display stand. (Note, some rubber stamp designs are copyrighted and you can’t use the design as your logo on a product you sell, so check your stamp before using one.) You can print your own cards at home on any card stock that works with your printer type, or you can order the cards and have them pre-printed with your logo. You can even use perforated business card stock that you purchase at any office supply store. Just punch holes where you need them for the length of your earrings. Here are some places you can buy materials to make jewelry cards, or have them printed: Earring cards at Jewelry-Supply.com http://www.jewelrysupply.com/index.php?main_page=advanced_search_result&request _type=NONSSL&search_in_description=1&keyword=earring+cards Jewelry Hang Tags - http://www.rippedsheets.com/laser/jewelryTags.html Earring Cards http://www.rippedsheets.com/laser/100739EarringTags.html?gclid=CLKw1bfE0IUCFQY BGAod2XBw1Q Copyright, Lorri Ely – All rights reserved Page 66 of 140 www.making-jewelry.com Earring Clip Cards from Rings and Things - https://shop.ringsthings.com/cart/pc/showsearchresultsCustom.asp?pageStyle=M&resultCnt=10&k eyword=earring+cards&submit=Go+%3E%3E I would suggest that you put your contact information on the back (or front) of your jewelry cards, and of course you may include the price (on a removable sticker in case you change your pricing), and materials used in the making of this jewelry. On my cards, I would always write the materials (“rose quartz and freshwater pearls”) using a Sharpie marker, or print this information out on a sticker and put it on the back of the jewelry card. You’ll want to find ways to save time, so I would suggest purchasing pre-made cards once you get going, and print stickers for the other information. Jewelry Catalog If you’d like, print up a catalog with images and prices of some of your best-selling designs. You can also use the catalog as a way to get custom jewelry orders, like for special occasions like wedding or prom. Take one catalog to the party to let guests flip through it and get ideas. Additional Advertising Look for a local paper or online community forum like www.craigslist.com in your community, as this is a great way to do some inexpensive advertising. Run a classified ad that explains the benefits of hosting a jewelry party. Include a limited time “special code” like “May Parties” in the ad and say you’ll give an extra bonus of free jewelry to anyone who calls in to schedule a party from that ad, using that code. Just make sure your classified advertising costs make sense for the party bookings you get. It’s better to test a small inexpensive ad to see what happens that to run an expensive ad and be disappointed with the response. Copyright, Lorri Ely – All rights reserved Page 67 of 140 www.making-jewelry.com Section 4 - Having a Successful Jewelry Party Copyright, Lorri Ely – All rights reserved Page 68 of 140 www.making-jewelry.com Now we’re ready for the best part—having the jewelry parties. This is where all the planning comes together and the real fun and the money come in. You are so close to having your first party! Step 24 - Recruiting Party Hosts with Incentives Since getting parties booked is key to your overall business productivity and success, this is a very important area to focus your time and energy on. Let me repeat that part—you’ll want to focus time and energy on this important business task. This may be a new area where you need to grow your skills to become good at it. Look at it like learning anything new—you can’t expect to be great at it right out of the gate, but with just a little time and practice you will be experienced in no time. If you are not at all comfortable with sales, you will want to set some specific goals for yourself in this area so that you can work towards being more comfortable. For example, a specific business goal might be “I will make phone calls to follow up with clients at least once a week.” Or, “I will book four parties this month…no matter what!” It is really important because if you never bother trying to get parties scheduled because you just don’t want to “sell” anything, and you never bother to follow up with clients after the party to book additional parties, your party business could eventually fizzle out, or you will only see a fraction of the sales you could have had if you had only applied yourself a little more. One extra party a month could mean a few more hundred dollars in your pocket—what could you do with that extra money? You CAN learn to sell, it is a learnable skill, and you don’t have to be obnoxious and pushy to do it. I already told you I was a little shy, and so I can assure you that I do not have a natural outgoing sales personality. I don’t really have an aggressive bone in my body when it comes to pursuing sales. I am totally embarrassed and uncomfortable with the mere thought of trying to sell someone on something they might not want—I would hate to offend someone, and rejection is just plain uncomfortable. Does this sound like you? Well, I have learned that with only a little effort and follow through—the parties will eventually sell themselves as you will build a clientele of repeat customers. But you have to get over your initial fears and this hurdle to get your business going. Trust me, if I can do this, you can do this. Really! So, let’s do everything we can to make this easy and stack the odds in your favor. I have a plan that will make this easy for you. First off, you’ll want to create a nice incentive for people to want to host your jewelry parties. That’s easy—offer free jewelry! You will typically reward the hostess with free jewelry based on a percentage of the sales made at that party. Everyone loves free jewelry, and what could be better for you, because by giving jewelry away you are only paying for the costs and time to make it. There is usually no big cash outlay on your Copyright, Lorri Ely – All rights reserved Page 69 of 140 www.making-jewelry.com part, plus the hostess is motivated to have a really successful party because the more jewelry sold at her home party, the more free stuff she gets. The incentives you offer are entirely up to you, and you might offer additional incentives and bonuses from time to time to get more parties booked during a slow time of year, or for repeat party hostesses as a special reward. I have lots of ideas for you to explore in this area. Incentive Plan Templates Here are some guidelines and tips for creating your business Hostess Incentive Plan. Your actual percentages and bonus will depend on your jewelry and pricing, and you can always fine-tune the amounts and percentage after the first few parties. What you’ll want to do is give the party hostess some amount of free jewelry for holding the party, and then you’ll add additional incentives on top of that to make it even more appealing. Let’s walk through some examples. You will add up the total party sales, and figure the hostess incentive based on those sales. Party Incentive Example 1 Total Party Sales of: Up to $100 $100 - $500 $501 - $800 $801 or more Hostess Earns Free Jewelry of: $30 $40 $50 $60 Hostess Earns Additional Jewelry Discount of: N/A 10% 15% 20% For each party, the party Hostess receives $30 of free jewelry (set an amount you feel comfortable with, but one that will be enticing to a potential hostess) Plus an additional $10 in free jewelry and a jewelry purchase discount of 10% off for your combined guest party total of $100-500 in sales Plus an additional $20 in free jewelry and another discount of 15% off for your combined guest party total of $501-800 in sales Plus an additional $30 in free jewelry and another discount of 20% off for your combined guest party total of $801 or more Additional Party Incentive Examples: Of course one of your goals is to get additional party bookings, so why not build in a hostess incentive to get future party bookings? This takes some of the pressure off of you because your hostess will be helping to try to get someone to sign up to do a party. If you hate trying to sell people on the idea of having a party, then this is a good incentive model idea for you to try! Here is an incentive model that takes future party bookings into account. Adjust the figures to work for your business and jewelry pricing. Copyright, Lorri Ely – All rights reserved Page 70 of 140 www.making-jewelry.com Party Incentive Example 2 Total Party Sales of: $0 – 300 $301 – 400 $401 – 500 $501 – 600 $601 – 700 $701 - 800 $801 – 900 $901 – 1000+ Hostess Earns Free Jewelry Based on Future Party Bookings from her Party 0 new party 1 new party 2 new party bookings booking bookings $20 Free $35 Free $50 Free Jewelry Jewelry Jewelry $30 Free $45 Free $60 Free Jewelry Jewelry Jewelry $40 Free $55 Free $70 Free Jewelry Jewelry Jewelry $50 Free $65 Free $80 Free Jewelry Jewelry Jewelry $60 Free $75 Free $90 Free Jewelry Jewelry Jewelry $70 Free $85 Free $100 Free Jewelry Jewelry Jewelry $80 Free $95 Free $110 Free Jewelry Jewelry Jewelry $100 Free $105 Free $120 Free Jewelry Jewelry Jewelry Hostess Earns additional Discount of: 15% 20% 30% 40% 40% 40% 40% 40% So in this example, the following incentives apply: Hostess gets a minimum of $20 in free jewelry, no matter what, and gets a 15% off discount on jewelry that she buys at the party. For total party sales of up to $300 for the party, if she books 1 party, the amount of free jewelry goes up to $35, if she books 2 parties, she gets $50 in free jewelry. For sales of $301- 400, she gets $30 in free jewelry and a 20% off discount on jewelry that she buys at the party. If she books 1 party, she gets $45 in free jewelry, and if she books 2 parties she gets $60 in free jewelry And so on… This is a little more complicated of an incentive model, but it is very flexible in applying incentives for the hostess to try and help book more parties and encourage sales at her party! Maybe you like the idea of building in an incentive if the hostess books additional parties, but you want a simpler model to use. No problem, here is a third example you can try. Copyright, Lorri Ely – All rights reserved Page 71 of 140 www.making-jewelry.com Party Incentive Example 3 Total Party Sales: Hostess Receives Free Jewelry Incentive: $0 - ? Hostess gets FREE jewelry equal to 30% of her total party sales If 2 additional parties are booked from this party: Hostess gets a $50 coupon for free future jewelry at or after the 2 parties are held The hostess always receives 30% of the total party sales in free jewelry. Hostess receives a $50 coupon for future free jewelry, redeemable upon completion of two shows booked from her party, held within the next three months So, in this example, let’s assume your party total is $700. This means at 30% your hostess would receive $210 in free jewelry. ($700 * .30 = $210) And, if she helps by getting two additional parties booked, she gets a coupon for another $50 of free jewelry to be redeemed during or after those parties. You’re beginning to see how you can use good hostess incentives both to increase sales during the party, as well as to get more bookings so you don’t have to do any hard selling! In each of these examples, the hostess always gets some free jewelry no matter what, just for being kind enough to host the party. To entice the hostess with an additional incentive to invite lots of people and increase the overall party sales, as well as sign up new party bookings during her home party, give her added incentives. Tweak these numbers and ranges so that they work for you. If your jewelry line is inexpensive, you might reduce the figures, and if it is expensive, increase it. It’s your business, so it is up to you and you will need to try to find what works best for your own product and market. You may want to offer additional incentives, both for the hostess as well as the guests. Pick and choose from this list, or think about what other incentives you might offer. Ideas for Additional Incentives For inviting 20+ guests, the party Hostess receives another $10 of free jewelry (whatever amount you want to offer), or a discount coupon For each guest who books a party that night before they leave, they receive a coupon for another $10 in free jewelry (redeemable at her own party) Or, for each guest who makes a commitment to book a party within a week of this party, she receives a coupon for another $5 in free jewelry Copyright, Lorri Ely – All rights reserved Page 72 of 140 www.making-jewelry.com (redeemable at her party) (Note – The party is booked/scheduled within a week of this party, but the party may be held at a later date) For each guest who brings a friend, they receive a coupon for $5.00 off their purchase Or, for each guest who brings a friend, she receives free jewelry (have a selection of inexpensive yet nice “freebies” for people to select from) Offer a door prize of free jewelry to guests More Tips for Successful Incentives Make sure all of the party incentives are communicated in your party brochure, which each guest will receive at the party. This way they will have the chance to review the incentives and get excited about booking their own party before they leave. Plus, once you have a few parties under your belt, you can use an “average party” example in your brochure. For example: “Our average party sales are $700, so the hostess earns on average of $210 FREE jewelry just for having a party!” Who doesn’t want that much free jewelry just for having a fun “girls’ night out” party in her home with some good friends? Make it sound easy, fun, and appealing, and you won’t need to do much hard selling at all! Once you’ve decided on your own incentive plan, write it down! You can even just make up a table like I did above, and print it out. Also, be sure to make and print any coupons or other incentive goodies for free jewelry out and bring them to the party. I’ve included some sample forms at the back of this book. The bottom line is that you come prepared to your first party, because you don’t want to be scrambling to try to remember your own incentive plan once you are there. Bring a calculator and pad of paper so you can easily tally up total party sales and figure out incentives due to your hostess. One other note on incentives—they are an expense of doing business so when you are calculating your jewelry prices and trying to decide what to charge, you will want to make sure you are off-setting the cost to make the free hostess jewelry. Otherwise you may wonder where your jewelry supplies are going and why your business isn’t as profitable as you thought it should be. So, now that you have had time to devise your incentive plan, figure out what the average hostess bonus will be and build this into your jewelry prices. You can always adjust prices after a couple of parties so you can properly cover your costs without fear of losing income or charging too much. So now your pricing formula will look like this: Costs + Time + Profit + Average Cost of Hostess Gift (divided by average quantity of jewelry sold at a party) = Total Price Because you are only paying for your costs on a hostess free jewelry gift, you may only need to add a small amount to the total price to make up for the hostess gift, but just make sure you are aware of it in your pricing model. Copyright, Lorri Ely – All rights reserved Page 73 of 140 www.making-jewelry.com Scheduling More Parties Now that you’ve outlined and selected your own great incentive plan, you’ll want to follow up and make sure you get at least one more party booking each time you hold a party. You’ve already made this relatively easy because you have a great product, and great incentives. So, what else can you do to ensure you get those bookings? A Great Party Intro Pass around your party brochure to party guests. Your brochure should have all the information describing benefits of hosting a party. During the course of the party you’ll find your great jewelry, great service, and fun party will do more natural selling than you think—you usually won’t need to be too aggressive or pushy to get more parties booked. If you are comfortable doing a personal introduction, another way to share the information with clients is to spend a few minutes at the start of the party thanking the hostess, telling everyone a little about yourself and your jewelry, and asking each guest to spend just a moment completing the client information form (if you’ve decided to do that). Mention to your guests that you would really love to hold a party for them too, and they can also get free jewelry and a special bonus if they book their party (tonight or within the next week or whatever your bonus is)! A short little introductory speech will take only a few minutes and isn’t too pushy at all. People expect you to talk about your product and to sell them jewelry! That’s why they came to the party—to buy jewelry. So, now they know a little more about who you are, and they will see that you are a perfectly nice jewelry designer who just wants to sell some of her great jewelry products! What’s wrong with that? Don’t hesitate to talk up your products, to make suggestions on how to accessorize, and to talk about jewelry fashion trends and how your own jewelry is really in style. Be excited about your products, because enthusiasm is contagious. Show the Rewards It’s a good idea to make sure the hostess gets to pick out her free jewelry and bonuses while people are there to see and enjoy her excitement (and hopefully get excited to have their own party, too). A door prize of free jewelry creates a fun and exciting atmosphere. Give away a pair of earrings—they don’t have to be expensive, people just love getting a surprise for free. Copyright, Lorri Ely – All rights reserved Page 74 of 140 www.making-jewelry.com Follow Up After the party you’ll want to send a thank you note to the hostess and follow up with guests who indicated they might be interested in hosting your next party. Set aside some time, sit down, pick up the phone—and just call! You can also send an email, but people are generally more responsive on the phone (plus it’s harder to say “no” in person). This will get easier with practice and you will be so glad you learned this skill because it will make a difference in your business. Copyright, Lorri Ely – All rights reserved Page 75 of 140 www.making-jewelry.com Step 25 – Design Great Party Invitations If you are sending invitations by email, ask your hostess to send the party invitations herself, as people are more receptive at getting an email invitation from someone they know. My favorite online service for party invitations is evite.com. You can select from a number of fun invitation templates, and you can see how many people have accepted the invitation and plan to attend the party. Evite will also send out party reminders, and has a handy mapping feature so people can get directions to the party location. It’s easy to use and fun! You can even design your own invitation totally from scratch and upload images (like your jewelry photo or logo!) for your custom invitation. You’ll want to include all the party details as well as incentives when making your invitation. Here is an example party invitation on evite. The text of my invitation reads: “I am hosting a “Lorri’s Jewels” jewelry party, so I hope you can make it. If you’ve never attended a “Lorri’s Jewels” party, you’re in for a treat. Her jewelry is gorgeous and features semi-precious gemstones and sterling silver, and you can find all the latest styles just like you’ve seen in the fashion magazines at great prices! There are even some exclusive one-of-a-kind designs being offered that you might want to snap up. Come treat yourself, or buy someone a nice gift, while enjoying cocktails and tasty treats with the girls. Copyright, Lorri Ely – All rights reserved Page 76 of 140 www.making-jewelry.com There will be free jewelry door prizes, and if you bring a friend or two, you’ll get a coupon for $5 off! Please RSVP, and don’t forget the date. p.s. you can preview the jewelry at myjewelrywebsite.com. The jewelry prices start at only $5, and you can pay with cash, check and all major credit cards.” Always include this Information on your Invitation: Party Specifics – Date, Name, Location, Time, Address An enticing description for the party. Be imaginative and fun. Provide some details about the jewelry and how fabulous it is (of course) Tell them about any incentive bonuses, door prizes or other goodies Provide details about the pricing and payment options. Also, tell them about your website if you have one. Indicate what refreshments and food will be served (Or ask them to bring something to drink if this is appropriate for your group. This is up to the hostess!) Ask for an RSVP, and tell guests you really hope they can come! You can also make up your own printed invitations. You can buy card stock at any office supply store and at some craft stores. Use your logo or photos of your jewelry to decorate the invitation, and include the same information above on a printed invitation. Allow enough time to get these in the mail. Since these invitations are being mailed instead of coming via an email, it is ok if you mail these yourself, instead of having the party hostess do it. It is a nice service if you handle all of the mailing so the hostess isn’t hassled with anything before the party. Just ask the hostess for the guest list, including the name, address, and phone number of each party guest. Send the hostess a copy of the invitation, too. Whether you send electronic or printed invitations is up to you. Whichever method you choose, send the invitations two weeks in advance, and always call guests the day before the party to remind them (and tell them to bring a friend!). You can make these calls, or the hostess can make the calls, you decide what works best. Step 26 - Party Preparation You will want to set up a jewelry display kit that is easy to assemble when you arrive at the party hostess’s home. Allow yourself about an hour to set up. It may not take you quite this long once you have some practice, but better that you are ready to go when the customers start to arrive, than rushing around all stressed out. You will want to come up with display and décor that matches your personal image. Think about what Copyright, Lorri Ely – All rights reserved Page 77 of 140 www.making-jewelry.com colors and accessories would work well to best highlight your jewelry design. This is known as “merchandising” and it is really important. Spend some time creating a nice display for your jewelry. If you have a cheap looking display, it will be harder to sell your jewelry. It doesn’t have to cost a fortune to create a rich looking display. Creating Enticing Displays Purchase some inexpensive tablecloths or fabric to drape and protect the furniture. You can also use solid color sheets for this purpose. Make sure whatever you use is washable, and preferably a fabric that won’t need ironing. You will want both darker and lighter colors. Some jewelry looks better on a dark background, and some looks better on a light one. Experiment before the party by placing some of your jewelry on the cloth to see how it looks. Select colors that go well with your jewelry without overpowering it with complex patterns or garish colors that clash or overwhelm the jewelry. I usually keep it simple with a light gray cloth and a black or white one. I use table runners or other decorative details when I want to accent with some color. I usually use a black velvet cloth because velvet is rich and dramatic and it goes well with my sophisticated and expensive pieces of jewelry. Because some jewelry can get lost on the dark background, often I will place jewelry display busts and other display items like a bracelet holder and earring stand on the velvet, or I will place my jewelry in white cotton lined gift boxes. You don’t have to purchase expensive jewelry display items, but a few nice necklace busts and earring stands will take up little space on the table and will look really professional. I have found bargains on these items by buying my jewelry displays at wholesale prices on eBay. I bought one really nice “head and shoulders” necklace bust model that I use to display my favorite (or most expensive) necklace, and then I use less expensive displays for my other pieces. Just visit eBay or go to your favorite search engine, to search for these items on sale: Jewelry Displays for Sale Earring Displays Jewelry Busts Bracelet Displays Additional Display Ideas Also, you can get creative and make your own displays without spending a ton of money. Look around your house and see what might work as a jewelry display. Do you have any pretty plates, trays, or baskets that might work? Take a trip to the craft store and see what bargains you can find, and get creative in inventing your own unique jewelry display. Fill a vase or a flowerpot with stones or glass marbles and plant a tree branch (real or fake) or silk flowers in the marbles. Drape your necklaces or bracelets from the branches of the tree for a really natural and dramatic display. Copyright, Lorri Ely – All rights reserved Page 78 of 140 www.making-jewelry.com Place shallow wood trays or woven grass and wicker baskets on tables, and fill them with brown rice, black beans, plastic pearls or beads, or any other inexpensive “filler” that creates a nice color contrast to the jewelry. For an easy bracelet display, place a few wine bottles in a tray with a cloth or other some other material to hold the bottle steady, and drape the bottle with bracelets. This theme works very well if this is a wine and cheese party! Pick up some inexpensive paper or wooden boxes at the craft store and paint, stain, or decorate them to match your personal style, and then place some of the jewelry in open boxes displayed around the room. You can line the boxes with pretty paper, felt, or cloth. If you’re feeling particularly crafty, you can also find small boxes that work as jewelry boxes and if you like you can sell your hand decorated, one-of-a-kind jewelry boxes as an “up sell” item along with the jewelry as a nice gift item. Purchase some plastic melamine plates in different coordinating colors from your local store. These plates are super inexpensive and are indestructible. Place three of them together in a row on a table for an interesting and colorful display. You can contrast or match the jewelry colors that work best with the plates. Be on the lookout for good display ideas. Think about your favorite store or boutique and take a little time the next time you are out shopping to see what merchandizing and decorating ideas they have used to make their products more appealing. How to Decorate There is really only one rule of thumb to follow when making your jewelry display: Just be sure whatever you decide to do that you don’t make your display too “busy” or distract from the beauty of your jewelry, which should always be the centerpiece! If you go crazy with decorations, your jewelry might get lost. So, make an appealing display that does a good job of reflecting your personal touch and image, but don’t go overboard with too much stuff. More Decorating Tips If possible, try to create a couple of “stations” of jewelry display, placing jewelry in a few locations around the room, versus cramming all of your products on one small table. Give people the chance to walk to each display station and discover new things, instead of bumping into everyone or having to wait for someone to move so they can see some jewelry. I always make matching jewelry in sets. It doesn’t have to be too “matchy”, but try to create jewelry that goes well together, like a cherry quartz bracelet and matching cherry Copyright, Lorri Ely – All rights reserved Page 79 of 140 www.making-jewelry.com quartz earrings or rose quartz earrings that go well with the bracelet. Place sets of jewelry throughout your display as this is a great way to up sell additional jewelry. Customers love to get things that can be worn together. I always arrange my jewelry by color theme, since usually people are looking for jewelry to match a particular outfit, or they are drawn to their favorite color. Plus the display looks a lot less cluttered this way instead of having every mismatched color thrown together. It’s also a good idea to organize jewelry by style if you have a couple of different “lines” in your jewelry. For example, I might place my chunky silver and leather items in one place, and my delicate chain and semi-precious jewelry in another because these are drastically different styles. For each style, I might pick one accent element to place on the table next to the display. For example, I might place a bowl of fake pearls next to my sophisticated jewelry and a fake cactus next to my western influenced jewelry. Make sure your jewelry is accessible, meaning it isn’t pinned down and hard to try on, and that you have placed price tags on each product. I’ve found people are generally uncomfortable asking about prices. Always have a few mirrors available at the party. Purchase a few inexpensive hand mirrors, or stand mirrors. Otherwise all the guests will have to keep running to the bathroom mirror to see how the jewelry looks on! Candles are a nice way to add a soft and romantic ambiance, plus scented candles smell good! But, be sure to place them out of the way so they don’t get accidentally knocked over, and they should never be in the way of the jewelry. Another option is to ask the hostess to light up the fireplace for a cozy ambiance. Soft music playing in the background is another good way to set the mood. Select music that matches your style and image, or party theme. Just be sure it isn’t too loud, you want the guests to be able to relax and chat. Feel free to dress up your display with colors and accents to match the seasons, or a theme or style for the party. For example, when I had a party during autumn, I used a russet colored tablecloth, and purchased some leaf-shaped paper confetti and fake leaves, and sprinkled those on the table around my jewelry. It was really pretty and set a nice mood for the party. Again, as long as your display doesn’t detract attention from your jewelry, it should be fine. Lighting Jewelry at Parties Lighting is extremely important to your jewelry sales. All jewelry looks best when it has bright light showing off the true color and sparkle. Ask your hostess what lighting she will have available, but to be safe you will want to bring your own lights, too. I would recommend you just purchase a few small portable lamps, and an extension cord or two Copyright, Lorri Ely – All rights reserved Page 80 of 140 www.making-jewelry.com (if needed) just so you’ll always be prepared. Trust me, you will not have a good party if people can’t see your jewelry very well! Lighting is even more important that the other display items, so if you only have a little money to get started, spend it on the lighting instead of fancy display items. Well-lit jewelry even on a plain table will sell better than jewelry lying on a gorgeous velvet cloth that no one can see. They sell many varieties of small battery operated lamps now, and the good thing is you can put them anywhere and not have people tripping over the cords. Of course, the downside is you will need to keep a stock of batteries on hand so don’t forget to keep some spares. Here’s a neat lighting idea. You can pick up a few of the inexpensive small round touch lights (tap lights) and place each light inside a bowl with a translucent glass or plastic plate on top. Place the jewelry on the plate and it will be lit from underneath. This looks dramatic and is a very inexpensive way to light up a unique display! Halogen bulb lighting is super bright and usually this is the type of lighting used in jewelry stores. You can purchase a few desktop halogen gooseneck lamps and direct the light right onto your jewelry to bring it to life. Natural light incandescent bulbs are another great option. Natural lighting is always good because it shows off the true colors of the gemstones. Packing for the Party Traveling Display Kit Get yourself an inexpensive rolling travel suitcase, large backpack or duffle bag, or stacking plastic bins (a folding luggage carrier will help you transport these). This will be your traveling jewelry display kit. You want something large enough to hold all your items, so put together your complete kit before choosing your storage case. Having a traveling kit will make it easy for you to transport your display setup kit to and from each party. Before the party, test packing your jewelry display “kit” so you can easily fit everything in it and prevent items from getting crushed or broken. Rolling fabric up instead of folding it is a good way to prevent creasing. Wrapping jewelry busts in fabric can prevent them from getting scratched and damaged. Fragile items can be placed inside other smaller plastic boxes, or shoeboxes inside your kit. Marbles, rice, beans or other “filler” items should be kept inside plastic zip loc bags. Get bubble wrap or padded bags to protect your mirrors and other fragile items, or wrap them in the fabric tablecloths. Jewelry Transport You will also need to transport your jewelry items to and from the party. There are many great travel jewelry case solutions available now, including nice handle bags that Copyright, Lorri Ely – All rights reserved Page 81 of 140 www.making-jewelry.com hold shallow stacking jewelry trays. You can always just keep the jewelry on these trays and display the trays right on the tables, for a quick and easy party set up. I purchased one of these bags along with some with black and light gray velvet lined trays and they work great! Visit eBay or your favorite search engine to search for “jewelry display travel case”. You can save a small fortune over buying one at a craft store! Here is a link to some jewelry case options: Jewelry Display Travel Case I prefer to keep earring on cards already attached to an earring display for transport, because there are so many of them I don’t want to have to rebuild my display from scratch for each party. I just slip the whole earring display into a plastic trash bag. That way if earrings should fall off the display during transport, I don’t lose anything. The plastic also offers some padding and prevents the earrings from rubbing against anything else in the bag and getting scratched up. For bracelet and necklaces, I usually store these on stacking jewelry trays and just pull the trays out for the party. Copyright, Lorri Ely – All rights reserved Page 82 of 140 www.making-jewelry.com Step 27 - Party Refreshments It’s entirely up to your hostess to offer whatever refreshments she wants at her home jewelry party. Typically, it’s a good idea to have a few drink selections and some simple hor doevres or snacks. This isn’t a dinner party, so elaborate meals are not required. If the hostess wants to make this a dinner party, that is her decision. To keep costs down and to make this a simple party for your hostess, I would suggest the following: Cola selection (one diet and one non diet option) Bottled water (with sliced lemons or limes) One or more alcoholic drinks (if appropriate). This could be a large bottle of red and white wine, or a punch or sangria is another good option that doesn’t break the bank! One or two appetizers, or dessert Here are a few recipes I found to help make your party a success: Punch Recipes – http://allrecipes.com//Recipes/drinks/punch/Main.aspx Sangria Recipes – http://allrecipes.com/Search/Recipes.aspx?WithTerm=sangria Appetizer Recipes – http://allrecipes.com/Search/Recipes.aspx?WithTerm=appetizers If your hostess wants to, she could serve one special drink and make it a “girls’ night out” theme party, such as Wine Tasting Event, Tea Party, Margaritaville Party or Cosmopolitan Party. Let your hostess set the theme, after all it’s her home and her party! For easy “no work” appetizers, chips and salsa are always a good option, as are cheese and crackers. You can buy a big bag of chips and some salsa along with a box of crackers and one or two cheeses for less than $20! You can always pick up a premade party tray with cheese and crackers, veggies and dip from the deli for added convenience. A dessert party is also a fun idea, and you can serve coffee or tea or dessert wines. You should never pressure your hostess to feel she needs to spend money on expensive drinks or food—take your cue from her and just offer your food and beverage suggestions if asked. If you feel the hostess is hesitant and concerned with booking a party due to the cost involved in providing refreshments, as an option, you could offer to provide the refreshments for the party, and then just build this into your pricing (add a dollar or two to your prices to off-set the cost of refreshments). Then go to a store like Costco where you can get bulk party trays and wine at super low prices. Copyright, Lorri Ely – All rights reserved Page 83 of 140 www.making-jewelry.com If your hostess wants to, there is absolutely nothing wrong with making this a “BYOB” (bring your own…) party or even a potluck event where the hostess ask her friends to bring their favorite drink, snack, or dessert if that is the type of party she wants to have. I have actually had several jewelry parties like these, and while they tend to run a little longer because of all the eating and drinking, ultimately I sell more jewelry and the guests seem to have more fun! If you are hosting a party at your own home, just watch what you spend on food and beverages as these expenses will cut into your income if you don’t factor these costs into your pricing. Copyright, Lorri Ely – All rights reserved Page 84 of 140 www.making-jewelry.com Step 28 - What to Expect During the Party Now you’ve set up your display and jewelry, and the hostess is ready with food and drinks. The guests are about to arrive. Now what? Hopefully by now you are feeling confident and excited, and ready to meet your guests and sell some jewelry. You’ll want to look good because that will make you feel confident inside. You’re the artistic star of the show as the Jewelry Designer, so wear a favorite outfit (but comfortable!) and of course you will be wearing some of your own jewelry. You might ask the hostess to model some of your jewelry, too. Greet your guests with a warm and friendly smile, and just be yourself. Be sure to talk up all of your designs, answer questions, make suggestions, and be willing to re-size pieces and take custom orders if someone seems interested in your work but isn’t finding exactly what they want. Be sure to make suggestions on gift ideas for upcoming holidays, and take every opportunity to up-sell a matching piece of jewelry. Be sure customers are aware that you take all payment types and credit cards (assuming you do), so they will know how convenient and easy it is to buy. Make sure customers are aware of any services you offer, like lifetime repairs, and free gift-wrap. Handling Money Keep a notepad and calculator handy, or a laptop computer or personal organizer (PDA like a palm pilot) to total up the purchases. Have a small box or zipper bag to hold cash and checks. Be sure you make notes of what each customer is buying so you can record this in your client information database or worksheet. Most customers will likely pay with a check or credit card, but bring along enough spare change and a little cash (ones, fives, tens) to make change. At the end of the party, total up all of the guest purchases and tell your hostess what additional discounts or incentives she received! Also, be sure she has a chance to pick out her free jewelry while everyone is watching so they will be excited to book their own party and get free jewelry, too. Gift Wrap Be sure to nicely gift wrap all of the jewelry. I use white cotton lined boxes and organza drawstring gift bags. They are really elegant and great for storing jewelry later, and the guests feel they got a little something special. You can buy the boxes in bulk from eBay or your favorite jewelry supplier. Do a search for: White Cotton Lined Jewelry Boxes http://shop.ebay.com/i.html?_kw=white&_kw=cotton&_kw=jewelry&_kw=boxes Copyright, Lorri Ely – All rights reserved Page 85 of 140 www.making-jewelry.com Organza Pouches at Favormart.com http://www.favormart.com/store/site/department.cfm?id=000675EA-7EF0-1E3CA7EA0114C0A8E83F Booking Parties Hopefully someone at the party will express an interest in holding one of her own. If at all possible, try to book at least one more party while you are there, to save you the time of having to make follow up calls later. Make sure you get the contact number and ask the guest when the best time is to contact her. Copyright, Lorri Ely – All rights reserved Page 86 of 140 www.making-jewelry.com Step 29 – New Jewelry Party Formats In addition to a standard party format, you can also try to get new business by trying one of these two jewelry party formats, a “Made While you Wait” party, and a “Make Your Own Jewelry” party. These parties take a little more planning and some additional supplies, but they are wildly successful and very fun for your party guests. After my first “While you Wait” party, all of my parties turned into this format as my guest loved (and demanded) it— and the next thing you knew they all wanted me to teach them to make jewelry, which leads into the “Make your Own Jewelry” Party format. So, let me explain how you can host these exciting party formats yourself. “While you Wait” Jewelry Party This means that you will make up new jewelry for customers right then and there, at the party. In addition to displaying your pre-made jewelry as usual, you will also set up a table with your jewelry pliers and tools, and a selection of beads and findings, and the guests can select beads that they like and wait while you make their jewelry on the spot. For complicated requests, you may need to take custom orders and complete them later, but for most simple earrings and bracelets on beading wire, it only takes 15 minutes or so to make a new piece so this works well for this party format. Here’s how to make this party format work for you. Know your Costs Before a jewelry making party, do the work up front to make sure you have recorded the cost of each bead and component, and determined a fair price to charge. Or, simply calculate a flat rate for basic findings and components, and then add the price of the beads. For example, you might charge a $5 flat rate per silver bracelet to cover your wire, crimp beads, and clasp, and then add a "per bead" charge to that. It is really important that you do this homework before the party because you won't have time once you are there, and it is all too easy to want to please someone and just give them the beads without thinking about your costs. After all, you do want to make a profit from all of your hard work, and if you give away the genuine tourmaline beads for the same price as your less expensive glass beads, you probably just took a loss! If you are using bead boxes with bins, use a piece of tape and write the bead/component price on some tape and stick it inside each compartment. Don't forget to bring along a calculator and pad of paper to your jewelry making party so you can write up the cost of the jewelry components just to make sure you know what to charge. Of course, you will add something additional to the component costs for your own time and design talent! This mark-up is entirely up to you; just make sure you think it through before the party so you won't feel pressured to give your jewelry away at cost. Come Prepared Copyright, Lorri Ely – All rights reserved Page 87 of 140 www.making-jewelry.com Find a good bead box or a toolbox that is easy to transport. Organize all of your beads by color, and make sure your components are also categorized so they are easy to find and work with. You don't want to appear sloppy and disorganized at the party, and sorting beads by color makes the entire design process so much easier. A few weeks before your jewelry making party, you might want to take stock of your inventory so you can order a good supply of basics, like ear wires, clasps, and crimp beads, to have on hand for the party. Of course, bring along your jewelry pliers and cutters, measuring tape or bead board, and basic jewelry making materials. Talk to the party hostess to make sure you have arranged a table, good lighting, and a trashcan. Don't forget to protect the table with a tablecloth or bead cloth. Some days, it is easier to come up with new jewelry design ideas than others. Bring some of your favorite best-selling designs along, so you can use those as your base designs to customize for clients. They might like a certain bracelet design but want it in a different color, for example. For additional ideas and inspiration, bring along the latest fashion magazines with jewelry photos, or make your own photo idea book ahead of time. While I would never directly copy someone else's design, you can certainly get ideas and sell more jewelry when you provide some inspiration and photos for people to look at. For custom orders, make up an order form in your word processing software ahead of time and bring several printed copies to the party. It shows professionalism and adds confidence when you come prepared to take orders. Get the client's name and contact information, write a description of the custom jewelry order, and indicate the price and delivery time. “Make your Own” Jewelry Party A relatively new idea that is taking hold is the concept of a party where the guests make their own jewelry. It’s a great idea, and there are so many crafters out there getting into jewelry that it might not be as hard as you think to make this party a success. You will need to have enough pliers, flush cutters and crimping tools for each person to make jewelry, if they do not already have their own. Before the party, you will want to find out the skill level of each guest (if they have never made jewelry before) and whether they have their own tools. You’ll try to keep people of the same skill level together. I would suggest you set a nominal charge for those needing tools, and sell the sets at the party. You don’t want guests to get frustrated because they have to wait to share one set of tools! Because you took the time to get your business license in the early steps of planning your business, you are now prepared to buy jewelry supplies at wholesale prices, so you can mark these wholesale pliers up enough to recoup your time and trouble, and sell them directly to guests at a fair price. If you don’t want to deal Copyright, Lorri Ely – All rights reserved Page 88 of 140 www.making-jewelry.com with the hassle, then find a local bead store or craft store, get the inventory information, and before the party send the guests to that store to buy their tools. In addition to pliers, each guest should have a place to make the jewelry. A large table will work, or those little individual TV tables work nicely. Guests might want a bead design board or a bead mat as well. You won’t want to invite quite as many guests to this type of party because you will need time to demonstrate and teach people how to make jewelry. I would limit it to ten or less people per party. Once you get the hang of it, you will know what works best. You will need to bring your beads with you, and just like the last “while you wait” party, it is important you have figured out your costs ahead of time. As an alternative, you might suggest the guests bring their own favorite beads, and the party can also be a “bead swap” where guests share their stash. I still suggest you have a good supply of staples with you (beading wire, crimps, toggles, head pins, ear wires and clasps) so people can buy these things from you if they are out. If you have a website, send guests to it ahead of time and let them pick out and purchase the designs kits for jewelry they want to make. This way you will be prepared to bring along the supplies they need to make that design. If you don’t have a website, then make your own printed catalog (with photos of your jewelry designs) or bring along at least 10-20 completed designs, and the beads and supplies to make them, and sell those kits directly at your party. Bring some of your finished jewelry to serve as inspiration, as well as your own catalog, beading magazines, fashion magazines and catalogs to prompt ideas and get the creative juices flowing. Finally, you will need to have printed step-by-step instructions on the main jewelry making techniques that will be used in making the jewelry. I have included several of those at the back of this book so you can print them out and use them in your parties. You can always visit www.making-jewelry.com for fresh ideas and How To instructions, as well as pick up new jewelry techniques by taking classes. Don’t do this party unless you have enough patience to teach people how to make jewelry. Good communication skills and a friendly demeanor are important. It’s not hard to teach people—it’s actually quite fun, but you have to stay positive in case someone lacks confidence or is easily frustrated. You always want the party to be light and fun! As you can see, this party format will take a lot more time to prepare for initially, but once you have a set of favorite designs figured out, and/or a website, it will become much easier and guests absolutely love this type of party. Copyright, Lorri Ely – All rights reserved Page 89 of 140 www.making-jewelry.com On-line Party Another popular format for a party is an on-line jewelry party. This is extremely convenient all around, but you’ll need a website to do this one. Basically, your hostess will email her guests with a link to your jewelry sales website, along with a code you assigned for her party, and a cutoff date for the party to close. Guests will go order and purchase jewelry directly from the website, and they will place the code in when they order. At the cut off date, you can go total up all the sales for your hostess’s party using the code that you assigned to her party. Then, you simply notify the hostess of her free jewelry and discount incentives based on how well her “party” did on-line. As you can see, this is a remarkably easy way to bring in some extra money selling jewelry through incentives and using a hostess to create the guest list—but there isn’t actually any “party”, so from a guest perspective it isn’t as fun. Copyright, Lorri Ely – All rights reserved Page 90 of 140 www.making-jewelry.com Step 30 - Post Party Tasks After your party is over (phew!) and you are back home counting all your money , the work isn’t finished. Now you need to follow up with the hostess, as well as any other guest who might want to book a party. Following up with the Hostess Emails are fine for invitations, but when it comes to thank you notes I prefer to be a little more old fashioned. Send a written thank you note to the hostess promptly the day after the party, or call her on the phone to express your thanks. Even better, when you mail a thank you note, tuck in a free pair of earrings with your note as a special way of surprising the hostess with your appreciation. Tell your hostess what a great party it was, and what a great time you had meeting her guests. Tell her you would love to host another party at her house in the future, and include an extra incentive coupon if she books another party within the next four months. (put a deadline on the coupon). Following up with Guests You don’t need to send a thank you note to each and every guest, but it is a nice touch and gives you another opportunity to include information about your jewelry as well as another “call to action” to book their own jewelry party. You might also include a coupon or incentive of extra free jewelry or a special discount if they book their own party within a certain timeframe. Now it’s time to make phone calls! Contact any guest who seemed even remotely interested in hosting her own party. Be sure to call her at the number and time she said was convenient, and remind her that she expressed interest in holding a party. If she seems hesitant, see if you can find out why (maybe it is the cost of buying refreshments, or simply the timing) and try to address any concerns so you can get the party scheduled. But, don’t be pushy. If she has changed her mind, thank her for her time and let it go. You really ought to be able to build enough clientele and repeat business over time, that getting new parties scheduled will become easier. Remember those marketing materials you made? If you have a newsletter, be sure to send one out to your client list periodically. Keep a calendar or organizer, and send your clients a birthday card with a coupon for your jewelry, or even a free pair of inexpensive earrings to your loyal repeat customers. They will LOVE this surprise gift of thoughtfulness, and I built a loyal following of repeat customers myself by adding these simple little touches and giving my customers more than they expected. Copyright, Lorri Ely – All rights reserved Page 91 of 140 www.making-jewelry.com Step 31 – Growing your Business What to do if the Party Business is Slow From time to time there will be slow seasons in your business, just as there is with any retail business. The good news is that there is always a fairly consistent demand for jewelry--but what do you do when your party business gets slow? First of all, accept it as a fact of doing business that there will be busy times and slower times, and don’t get overly anxious and worried. Take the downtime as an opportunity to take a vacation, or to make more jewelry to stock up for your next busy season which is probably just around the corner. Take this time to seek some new inspiration. All creative people can burn out and suffer from a form of writer’s block, where you just can’t seem to dream up a single new jewelry design. Go to an art museum, take a walk, see a movie—or whatever inspires you and recharges your jets so you can feel relaxed and refreshed again. Take a new jewelry making class and learn a new technique or get some new jewelry books and magazines for your personal library. You can take some practical steps to bring your business up, as well. You can augment your party business with several other jewelry selling techniques, like selling at a craft party or on-line on a website or from eBay. We’ll talk about some ways you can grow your business in the next section. It’s also time to dust off your client list, and if you haven’t contacted people in a while, it’s time to launch a new marketing campaign. Usually, it’s not that people don’t want new jewelry, it’s just that they have forgotten about you or they are busy. Do you have a new product line, or new jewelry design that is in-line with a current fashion trend? Make up a new incentive or coupon, and mail it out to your list—announce yourself and put your image back in front of them again. Then, wait a few days and follow up with phone calls to your top 20 potential customers and see if you can’t generate a couple of party bookings. Usually you can get the ball rolling again pretty easily with just a little time, patience, and concerted effort. Just don’t get too frustrated and give up on yourself. Here are some ideas on new product lines and seasons you might want to use as a trigger to start a new marketing campaign: New Jewelry Lines: Have a special all-earrings party – all earrings under $20! “Designer’s Trunk Show” party to announce a totally new design technique or style Launch of a new personalized Mother’s bracelet line Launce of a new Awareness bracelet line Launch of a new Charm bracelet line Launch of a new personalized Pet bracelet line with dog and cat charms Announcing new Kids or Teens Jewelry Party Copyright, Lorri Ely – All rights reserved Page 92 of 140 www.making-jewelry.com Jewelry Shopping Holidays: Valentines Jewelry Sale Mother’s Day Jewelry Sale Holiday Jewelry Sale Summer Themed Jewelry Sale Etc. (think of a holiday and you can usually invent jewelry around it) See what I mean? Use your imagination to dream up a reason to send an announcement to customers and ask them to host a party. Include a special coupon or incentive. Remember, all businesses take work, and all businesses have busy and slow seasons—don’t make the mistake of being too hard on yourself if a slow season takes you by surprise. Try to enjoy it while it lasts because if you’ve been following my advice up until now, your business should be successful in the long run. Craft Fairs Another great option for you to explore in growing your business is a craft fair, street fair, arts show or festival. Arts and craft fairs are held in many local communities, at churches and other gatherings, and workplaces. A craft fair works much like a jewelry party except you will likely need to bring your own display items and possibly a table or tent or other covering depending on what the craft fair venue provides and whether it is indoors or outdoors. You’ll have a lot more traffic at a craft fair, so be sure to bring lots of marketing materials along, like extra business cards. For a list of craft fairs, check CraftLister.com, FestivalNet.com, and Craftmasternews.com. If you are in the UK, check UKCraftFairs.com. There are many other listings, just do an on-line search for “craft fair, yourtown” and you should find some local listings. You can also check with your local chamber of commerce. Be sure you understand all the rules, regulations and fees for each fair so you can decide if it is a good fit for you. You should be familiar with the other types of crafts sold at the fair and know whether your product is a good fit for the target demographic. Jewelry Trunk Shows A trunk show is where you take your jewelry to a local store or boutique and set up a table for a day of selling. Approach local business owners (with your excellent marketing materials and jewelry samples in hand) and see if you can find one who is willing to let you give this a try. The storeowner will want a commission for a percentage of all the jewelry sold (10-20% or so) for allowing you to hold your show in her store. Copyright, Lorri Ely – All rights reserved Page 93 of 140 www.making-jewelry.com Do your research first-- be sure to know the store, their price ranges, and whether your product is a good fit and you can make a profit. Be sure you have built in the storeowners cut into your pricing strategy. Of course you will want to have your own marketing materials, like business cards ready to pass out to perspective new customers. Ask the Business owner to market your trunk show with postcards, fliers, signs, or other advertising so you’ll be sure to get a good turn out. Another good idea (if the weather permits) is to set a table up right outside the store, so passers-by will be intrigued to stop and browse. Selling to Retail Stores To add even more income streams to your business, you can sell your jewelry in a retail store, or you can place it on consignment. Consignment means the store will take some of your jewelry and try to sell it for you. If they do accept your product on consignment, you will pay the storeowner a percentage of the total sales price. Consignment has some pros and cons. On the downside, you will leave your jewelry behind and sometimes there is a risk that it will get beat up or even stolen. There is no income unless and until the jewelry sells. But, it is a good thing to try to supplement your jewelry party income. You will need some sales presentation skills as you will need to talk to store owners, show off your wares, and entice them to sign a consignment agreement. Often, they will have their own cookie cutter consignment agreement for you to sign. This is a simple legal document that lays out the terms, commission, and other details of the arrangement. You can also sell your jewelry directly to a store if they don’t do consignment. The important thing to be aware of is your pricing strategy—you will be selling your jewelry to the storeowner at wholesale so they can then mark it up to a retail price and get their own profit. So, your prices need to be in-line, so take the time to know the store, product, and pricing before you approach a storeowner. Always make an appointment to speak with the owner, it can be perceived as rude to just walk in and try to sell your jewelry to an owner who might be busy or distracted. You can use your nice portable jewelry display bag with trays to transport your product to the store to show it to the owner. Be sure you also have any marketing materials and price sheets to leave behind in case they don’t want to purchase today but might when they need to stock more jewelry. Copyright, Lorri Ely – All rights reserved Page 94 of 140 www.making-jewelry.com How To Make Jewelry If you are totally new at making jewelry, of course you will need to learn some techniques. My website www.making-jewelry.com will cover all of the basic techniques you will need to get started making basic beaded jewelry. Make sure you read through the entire “How to Make Jewelry” section for lots of step-by-step instructions, with photos on how to make jewelry. If you have questions about any of the techniques on the website, feel free to Contact Me. Another great website and course to explore if you want to make advanced wire wrapped jewelry is Preston Reuther’s www.wire-sculpture.com. For about $300 you can get his entire course and supplies on making wire jewelry. You can generally sell wire jewelry for higher prices than regular beaded jewelry, so consider this a good option to explore if you want to learn how to add wire wrapped jewelry to your product line. There are many other on-line resources available for learning to make jewelry. Here are links to a few other jewelry making websites and community discussion forums where you can ask questions and share ideas: Bead and Button Community http://cs.beadandbutton.com/bnbcs/ Art Jewelry Magazine Community – http://cs.artjewelrymag.com/artcs/ You can also start your own personal library of jewelry books and magazines. Pick up a single copy of a magazine to see if you like the styles and designs, then subscribe. This is a business expense so you will likely be able to deduct it from your taxes. You can also take jewelry making classes at your local bead store and often community colleges and art colleges offer metalsmithing and jewelry making classes as well. Copyright, Lorri Ely – All rights reserved Page 95 of 140 www.making-jewelry.com Section 5 – Additional Helpful Information Copyright, Lorri Ely – All rights reserved Page 96 of 140 www.making-jewelry.com Inspiration – Where to find new Design Ideas We all need new inspiration so we can continue to dream up new designs. Make a list of your stores and on-line catalogs. Whenever you are totally dried up on ideas, go do some window-shopping, or web surfing and see what other designers are making. It’s a great source of inspiration for me, and it never fails to give me brand new ideas. (Never copy someone else’s design, of course). Take an inspiration trip Also, think about what recharges you, spiritually. For me, I love nature and I am always refreshed and inspired by the beauty in natural things. So, a trip to the beach or forest will fill me with appreciation for beauty and it recharges me. I also enjoy going through the art museum or to an arts fair to get new ideas. Even if it isn’t jewelry related at all, I still get a spark by looking at other people’s creativity. Think up your own inspiration trip and whenever you are feeling particularly blocked on coming up with new ideas, see if this doesn’t help recharge your spirit. Suppliers We all have our favorite suppliers, of course. You’ll want to do your own research to help find the best prices and service suppliers for the type of jewelry that you make. I’ve included a list of some of my favorites, below. Bead and Gem Shows One of the absolute best places to get beads at wholesale prices is at a bead or gem fair. These fairs tour around the country and usually stop in major cities about every quarter or so. You can buy entire strands of beads at huge discounts. I tend to stock up and spend about $500 on supplies at every show. This seems like a lot of money, but it saves me over buying individual smaller quantities throughout the year. Bead Faire - http://www.gemfaire.com/beadfaire/ Gem Faire - http://www.gemfaire.com Lapidary Journal also has a calendar with a schedule of US and International Shows http://www.jewelryshowguide.com/event/ Bead Stores There are a ton of fabulous bead stores, and due to the popularity of beading there are more stores popping up all the time. I hate to tell you this, but once you are running a jewelry business, you will want to avoid bead stores. Ok, so bead store shopping is a Copyright, Lorri Ely – All rights reserved Page 97 of 140 www.making-jewelry.com lot of fun and I still do it from time to time. But you don’t want to pay full retail prices when you have a business license and the ability to pay wholesale prices. This can make a huge difference in your income, so try to find wholesale suppliers. On-Line Suppliers Rio Grande – www.riogrande.com They have everything under the sun—and if you buy in quantities you can get deep discounts. Order a catalog and they will refund the catalog price at first order. Rings & Things – www.rings-things.com A great selection of product and great service INMCrystal – www.inmcrystal.com Crystals, beads, alphabet blocks and findings all at wholesale prices. Best Buy Beads – www.bestbuybeads.com Great selection of Swarovski crystal beads ArtBeads – www.artbeads.com Great selection and service for most beading basics. ForeignSource – www.foreignsource.com Metal beads and findings AuntiesBeads.com – www.auntiesbeads.com Check their FAQ to learn discounts for wholesale eBay I do tend to buy a lot of supplies on eBay because the market is so competitive that prices are usually very low, plus there is an enormous selection. When buying from someone on eBay, check their feedback rating as this gives an indication of how this seller does business. I never buy from anyone with less than a 99% overall rating. Here are a few of my favorite suppliers on eBay. Do an advanced search to search for these sellers: Beadaholique – www.beadaholique.com All the basics beads and findings at good prices. FoxyFindings – unique vintage findings Copyright, Lorri Ely – All rights reserved Page 98 of 140 www.making-jewelry.com Section 6 – Marketing Jewelry On-Line – Social Networking Copyright, Lorri Ely – All rights reserved Page 99 of 140 www.making-jewelry.com Social Networking and Marketing Jewelry Online I added this whole new section to this book because you may want to explore selling or at least marketing your jewelry online. The buzzword of the day is "social networking", but what does that really mean when it comes to selling your jewelry? How can you use Twitter, Facebook, MySpace, and other social media to sell jewelry? These sites can provide you an easy and effective way to reach out and connect to your clients (and prospective new clients) on the web. You are forging relationships, and establishing an online presence and personality for yourself and business, that others will relate to and connect with. Over time you can build a following of clients who will be interested in seeing your latest designs, and who may become your best repeat customers. These can be powerful marketing tools if used on a consistent basis. Twitter.com Twitter is a micro-blogging platform that allows you to post ("tweet") short status messages about what you are doing. It is called micro blogging because you can only post a short message at a time: you can't write a long block of test or use it as a real blog. From the Twitter website: "What is Twitter anyway?" Twitter is an information network made up of 140-character messages called Tweets. It's a new and easy way to discover the latest news (“what’s happening”) related to subjects you care about. So how is Twitter relevant when it comes to making and selling jewelry? Well, what you Tweet about it entirely up to you. I have seen many successful sellers use Twitter to talk about their latest inspiration, events, and products. Here are a few examples: Tweet about how you visited a local park and how the autumn colored scenery inspired you to use carnelian and wood in that day’s jewelry design. Tweet about how excited you are about the upcoming craft fair where your jewelry will be featured in a booth. Tweet a picture of your latest jewelry design. Or, tweet a picture of yourself in the park where you got your jewelry inspiration: people like to know there is a real person behind your business. Copyright, Lorri Ely – All rights reserved Page 100 of 140 www.making-jewelry.com Tweet about each new product listing, with a link to the sales page on your website (or to your Etsy shop, eBay listing, or whatever). Tweet about a custom jewelry design and the positive comments that your client shared when she got her piece. Tweet about other Designers that you like and follow. Tweet a link to your favorite inspiration blogs and websites. Tweet about the fashion design trends, or color inspiration for each season. Example - Screen shot of my Making-Jewelry Twitter page: Some people don't "get" the concept of Twitter and think it is kind of silly. I'll admit that I was in that camp myself, at first. But, before you write off Twitter as a meaningless tool for people who talk about themselves all day long, consider that every opportunity you get to build connections with your clients and promote your business online provides some value. The ten seconds it takes to write and post a Tweet to your Twitter page is a pretty low investment for the benefit that it can bring over the long term. But, you have to use it regularly, and it isn't just about you: make sure you follow other Twitter members and share information that you like. Be real, and try to contribute something to the community. If it is only about you and your business, your posts may start to sound stale and less than genuine. Like anything else, you will probably get out of Twitter what you put into it. Follow others on Twitter (which means you receive their Tweet updates), reply to other's Tweets, and use the Re-Tweet (RT) feature of Twitter. If someone else on Twitter says something you like, you can Re-Tweet their posting, which essentially adds their Tweet post onto your own Twitter page. This is a great way to show support and respect, and to expand your Twitter universe and following. Ok, so how do I get started on Twitter? It's easy. Sign up for Twitter, and build your profile page. You will need to fill out some basic information and create a unique user name to identify yourself on Twitter. When you create your profile, be sure to include a link back to your jewelry website in your profile, so people can find you and contact you if they are interested in buying your jewelry! Copyright, Lorri Ely – All rights reserved Page 101 of 140 www.making-jewelry.com Sign up for Twitter at: http://twitter.com/ Just click the Sign Up button and follow the instructions. Now What? Start Tweeting. How often you use Twitter is up to you, but the most successful users Twitter users Tweet often: try to use it at least once per week at a minimum, or however often you have new information to share (e.g., new products, new events, new inspiration). Twitter Guidelines Some people Tweet all day long about every mundane part of their day, such as Tweeting what they just ate for breakfast. While there is absolutely nothing wrong with using Twitter to talk about other things in your life, and providing a personal touch, constantly tweeting all day long about mundane events can come across as a bit excessive, and could come across as annoying. While there's nothing wrong with discussing personal facts about your life if you feel comfortable sharing, remember that everything you post on Twitter is viewable by the public, so keep your personal privacy in mind when posting Tweets. Be safe, and never share anything that you wouldn't want everyone in the world to know! What if I don't want to use Twitter? You certainly don't have to, and it is only one tool in your social media arsenal, but as I mentioned above, the low time investment of using Twitter makes it a fairly easy choice. Why not give it a try? If it doesn’t work for you after a couple of months, you can always quit using it. Oh, and yes: Twitter is free to use. If you would like to know more about the ins and outs of using Twitter, visit their Help pages: Twitter Basics: http://support.twitter.com/groups/31-twitter-basics Copyright, Lorri Ely – All rights reserved Page 102 of 140 www.making-jewelry.com Twitter Glossary: http://support.twitter.com/groups/31-twitter-basics/topics/104welcome-to-twitter-support/articles/166337-the-twitter-glossary Twitter FAQ: http://support.twitter.com/groups/31-twitter-basics/topics/104welcome-to-twitter-support/articles/13920-frequently-asked-questions How to Use Twitter for Business: http://business.twitter.com/twitter101/ One Last Thing on Twitter Now that you have a Twitter account, be sure to add that Twitter link to your other social networking pages such as to your Facebook profile, LinkedIn, YouTube profile, etc. Put your Twitter link on your web site, too. Every place you have the chance to share your Twitter account info, do it! This cross-sharing of information is one of the benefits of social media, and it makes it easier for people to find and connect with you regardless of which platforms they are using. Copyright, Lorri Ely – All rights reserved Page 103 of 140 www.making-jewelry.com Facebook.com I am pretty sure most people have at least heard of Facebook, as it is one of the largest and most successful online social networking sites in the world. Not everyone likes Facebook, and not everyone uses it, but it is another social media tool at your disposal and a way to connect to your friends and clients online. What is Facebook? Facebook allows you to connect and share with the people in your life. Find your Friends (from Facebook.com): Most of Facebook’s features depend on the idea that there are people in your life that you like to stay in touch and connect with. Whether these people are best friends, family, coworkers, or acquaintances, once you connect to them, they are considered Facebook friends. We’ve created a few ways for you to easily find your friends. Without friends, Facebook can feel kind of empty. So, in a nutshell, Facebook is a platform that allows you to connect to friends, family, acquaintances, and even your jewelry clients. Much like Twitter, Facebook allows you to post brief messages about whatever you want on your status page. People who are following you as friends will then see those postings show up on their pages. Facebook also offers business-specific features, in addition to the usual way to connect to friends. Facebook also has a "Like" feature, which is a way you can show your support and interest about what others post on their Facebook pages: "Like" is a way to give positive feedback or connect with things you care about on Facebook. You can like content that your friends post or Pages that you want to connect with on Facebook. Sign Up for Facebook at: http://www.facebook.com/ More Information on Signing Up for Facebook: http://www.facebook.com/help/?page=173 If you'd like to learn more about the ins and outs of Facebook, be sure to read their online help: Facebook Help Pages: http://www.facebook.com/help/?ref=pf Setting up a Facebook Business Account: http://www.facebook.com/help/?page=721 Copyright, Lorri Ely – All rights reserved Page 104 of 140 www.making-jewelry.com More Facebook Business Tips I came across a few extremely helpful articles with the best practices on how to use Facebook for business. Take a few minutes to read these before setting up your Facebook page. 32 Ways to Use Facebook for Business Facebook 101 for Business – Your Complete Guide Much like Twitter, use Facebook postings to share news, events, information, and inspiration: one benefit that Facebook has over Twitter is that a huge number of people use it every day (often connecting several times per day), and another advantage is that you can post your own photos to your Facebook page. You may create photo albums that feature your jewelry designs and share them easily. Do I use Facebook or Twitter, or both? Choosing which social tools to use is a personal decision that will come down to how much time you have to invest, as well as your personal preference on favorite tools. I would suggest that you post to both: post something on Facebook, then cut and paste that posting right into another window to repost it on your Twitter page. Copyright, Lorri Ely – All rights reserved Page 105 of 140 www.making-jewelry.com MySpace.com Like Facebook, MySpace.com is a huge online network where you can build your own profile page. In addition to allowing you to post short updates, MySpace also has a blog feature which is handy for writing longer posts. Much like Facebook, the concept is that you add connections as “friends”. Your MySpace profile page is highly customizable so you can format it with a style to match your personal taste. This can be nice because you may want to use the same style on your Facebook that you do on your business website (if you have one). The ability to share more information (full blogs) as well as customizable profile pages gives MySpace a couple of advantages over Facebook. But, MySpace doesn’t have as many members on it, which is a potential disadvantage. Before you start panicking at the amount of time you will be spending on all these websites, just remember that you don’t have to use them all. Try two or three of these tools out, and over time you will realize which provide the most benefit, and you can drop the others. To sign up for MySpace, visit http://www.MySpace.com You will follow a similar sign up process as you did for Facebook, then you can personalize your profile page. For more information on getting started and customizing your profile, visit the MySpace Help Pages at: http://faq.myspace.com/app/home Copyright, Lorri Ely – All rights reserved Page 106 of 140 www.making-jewelry.com Images & Video: YouTube, Flickr, and Photobucket Don’t underestimate the value of sharing and tagging your jewelry photos on major photo sharing sites such as Flickr.com and Photobucket.com. When you upload your jewelry design images, be sure to write nice descriptions and use tags that describe your jewelry. Also, in the description fields, add a link back to your website or Etsy shop, that way if someone comes across your photo and wants to buy the jewelry, they will know how to find you. Just go to these sites and sign up for a free account. Paid accounts are also available for additional photo storage and features. YouTube.com is the world’s most popular video sharing site. It may not have occurred to you to make videos of yourself making jewelry, or a slideshow of your jewelry photos compiled into a “video”, but this is another way to gain exposure. Go to YouTube.com, create an account and a channel for yourself, then begin uploading videos. Add nice descriptions, and again: always include a link back to your own jewelry website or Etsy shop in the description box. Copyright, Lorri Ely – All rights reserved Page 107 of 140 www.making-jewelry.com More Social Networking Sites The above sites are by no means an all inclusive list: in fact it is only the tip of the iceberg. At last count there were hundreds of social media websites out there. I am only focusing on the most well-known and popular ones, because if you value your time, you will only spend it where it will count! There is nothing wrong with branching out and using other sites as long as you have the time and desire to do so. Some other popular social networking sites include: LinkedIn.com – LinkedIn is a business focused networking site. When you join, you create a profile that summarizes your professional expertise and accomplishments. You can then form enduring connections by inviting trusted contacts to join LinkedIn and connect to you. Your network consists of your connections, your connections’ connections, and the people they know, linking you to a vast number of qualified professionals and experts. (Source: LinkedIn.com) Orkut.com - Orkut is an online community designed to make your social life more active and stimulating. Orkut's social network can help you maintain existing relationships with pictures and messages, and establish new ones by reaching out to people you've never met before. (Source: Orkut.com) Friendster.com - Friendster, a pioneer and leading global online social network, is focused on helping people stay in touch with friends and discover new people and things that are important to them. (Source: Friendster.com) Ning.com – Allows you to build your very own personal social networking site. Ning is the leading online platform for the world’s organizers, activists and influencers to create their own social network. Design a custom social experience in under 60 seconds giving you the power to mobilize, organize and inspire. (Source: Ning.com) Copyright, Lorri Ely – All rights reserved Page 108 of 140 www.making-jewelry.com On-Line Craft Marketplaces: Etsy and More Things have changed considerably in the online marketplace since I first began selling my jewelry on eBay. Scores of easy-to-setup online storefronts for handcrafted items now exist. One of the largest and most popular is Etsy.com. There is also Bonanza.com, Artfire.com, eCrater.com, and many more. There are pros and cons to dealing with each one. I will cover Etsy since it is currently the largest and most popular sites. You may prefer dealing with a smaller one because there will be less competition, but the tips that I share below on running a successful Etsy shop will apply almost universally to being successful in any online marketplace. Also, be aware that the costs and terms of use for each different marketplace selling site will vary and could change at any time. The information in this section is provided as a reference at the point in time this was written – do check each website out to get the most recent information. Fees There tend to be two ways that the online marketplace sites will charge you fees: 1) they allow you to list your products for free and only charge you a small commission upon a sale (a percentage of the final sales price), or 2) they charge you a small listing fee to post your products on their site, and then also charge a percentage commission upon a sale. Fees vary from site to site, so check each one before creating your shop. Pros of Selling at a Craft Site The obvious benefit of selling your product online from a craft website is that it is yet another way to get your jewelry out there in front of prospective customers and to make more sales. If you do it well, you can attract a whole new client base of happy customers, even from around the world. Selling online opens up many avenues to jewelry makers to reach their audience and gain exposure, regardless of whether you live in a small town or a big city. You don't need to lease an expensive "bricks and mortar" shop in your town, you just need enough start-up funds to bring up your first online shop. The fees at each site vary, but generally speaking, you can start your first online craft store with very little initial investment. As I mentioned above: typically, you pay fees as a percentage or commission of each sale. In some cases, no fees are taken from your listings, unless and until a product actually sells, which makes this a low risk way to test the market and try your hand at on-line selling. Cons of Selling at a Craft Site Let's be realistic: there are also a few downsides to selling at a major craft website. First and foremost, there is a lot of competition. You really need to understand a few things on how to make your shop and your products stand out from the crowd. Otherwise, you will get lost in literally millions of other pages of products, all competing with yours. There are some good processes you can follow to increase your chances of Copyright, Lorri Ely – All rights reserved Page 109 of 140 www.making-jewelry.com making sales, but it takes time and hard work to succeed when selling at a major craft site like Etsy where there are literally hundreds of thousands of jewelry items listed. Another potential downside of selling jewelry online is that it takes time. If you already have a successful jewelry party business, or are selling jewelry in shops in your town: deciding to market and sell jewelry on the web is a strategic decision: it takes a lot of time and energy. So, be sure you are investing your time and energy in the place where it makes the most sense for your market. If you don’t already have an established jewelry business, can’t get enough jewelry parties going, or don’t have much of a local marketplace, then selling online is a great choice. Just be realistic: in my own experience, making the jewelry is about a third of the time and effort it will take to sell it on the web. Taking great photos, uploading them, writing descriptions and listings, and maintaining your postings, sales, etc. will eat up another two-thirds of time in selling a given item. I don’t mean to discourage you at all: some people sell their jewelry exclusively online at a site like Etsy, and are extremely successful at it. Some sellers that have developed a following have sold hundreds to thousands of pieces and make a decent income at it. Again, like everything else I mention in this book: the amount of effort you put into it will be a good reflection of what you get out of it. If you take lousy pictures, write poor descriptions, and otherwise don’t market your jewelry well (and your brand image), you may not succeed at it. Copyright, Lorri Ely – All rights reserved Page 110 of 140 www.making-jewelry.com Selling Jewelry on Etsy There are a ton of jewelry sellers on Etsy, and many are very successful. If you are ready to try Etsy out, first learn the basics by reading their Help pages, then make a plan for your Etsy shop (which includes deciding what categories you will need, your shop name, making a banner image, etc.), take lots of photos and get your products together: THEN sign up and open your shop! You don’t want to launch your Etsy shop with only three items in it, it won’t look right. It is better to make a plan, take some photos, and launch with at least ten items for sale. Basic Steps to Getting Started on Etsy: Get your Jewelry Ready and Categorized Decide your Pricing Pick your Shop Name Make a Shop Banner Take Excellent Product Photos Sign Up and Build your Shop Profile. Add Your Products and Upload your Photos Write Good Descriptions and Use Tags Launch your Shop! Etsy provides a vast amount of helpful information on their Seller Handbook, Help Pages and Community pages. Spend a couple of minutes reading through these resources before you get started. Etsy Seller’s Handbook - http://www.etsy.com/storque/how-to/the-etsy-sellerhandbook-all-our-how-tos-about-selling-2383/ Etsy Help Pages - http://help.etsy.com/app/home Etsy Community - http://community.etsy.com/ Etsy Seller’s Basics – Get a Jumpstart on a Stellar Shop http://www.etsy.com/storque/how-to/the-etsy-seller-basics-get-a-jumpstart-on-astellar-shop-7428/ And, one of the best articles I have read on how to be a successful Etsy seller can be found at this link: Seven Tips for Etsy Success http://indiefixx.com/images/Downloads/piddix_SevenEtsyTips.pdf Copyright, Lorri Ely – All rights reserved Page 111 of 140 www.making-jewelry.com If the above links didn’t provide enough information about what is involved in selling on Etsy, there is a wealth of other resources on the web. Here are some additional articles that I found useful: How to Run a Successful Etsy Shop http://greenbeanbaby.typepad.com/main/2008/01/how-to-run-a-su.html Successful Long Term Selling on Etsy http://www.associatedcontent.com/article/1522994/successful_long_term_selling _on_etsy.html?cat=35 Ms. Dynomite’s Formula for Selling on Etsy http://www.etsywiki.com/index.php?title=Ms._Dynomite%27s_Formula_for_Sellin g_on_Etsy How to Get Your Jewelry Seen on Etsy - http://www.home-jewelry-businesssuccess-tips.com/get-your-jewelry-seen-on-etsy.html Etsy Survival Guide for Jewelry Artists – Part II - http://www.home-jewelrybusiness-success-tips.com/etsy-survival-guide.html Marketing your Etsy Shop – Next Steps Once you have your Etsy shop up, you will want to market it every single place you can. Make note of your shop’s URL (web address), so you can begin sharing that link to get your Etsy page some exposure. I came across this helpful posting in the Etsy Forum. It lists places where you are allowed to post advertisements or links back to your website or Etsy shop in this case: Posted by Etsy user cocoapod: Sites to advertise in: 1. http://www.postaroo.com/postaroo 2. http://www.craigslist.com 3. http://www.myspace.com/etsy 4. http://www.cracker.com.au 5. http://www.cmather.com 6. http://www.stumbleupon.com 7. http://www.google.com/addurl/?continue=/addurl 8. http://froogle.google.com/ 9. http://www.search.msn.com/docs/submit.aspx 10. http://www.dmoz.org/add.html 11. http://www.ecom.yahoo.com/dir/submit/intro/ 12. http://www.adwords.google.com/ 13. http://seocompany.ca/directory/free-web-directories.html 14. http://www.blogger.com/start 15. http://www.flickr.com/ Copyright, Lorri Ely – All rights reserved Page 112 of 140 www.making-jewelry.com 16. http://www.freecraftfair.com/link_exchange.html 17. http://www.freecraftfair.com/categories.html 18. http://www.bust.com/girlweb/index.html Other advertising ideas: 1. Join forums and put your Etsy store URL in your signature, if the forum rules allow it. 2. Find people to link to your Etsy store, and do the same for them in return. 3. Put your Etsy URL in your e-mail signature. 4. Advertise in free bulletin boards. 5. Do business card swaps with other Etsy sellers. 6. Vistaprint.com – Get free business cards and give them away like crazy. (Source: Advertising Ideas, http://www.etsy.com/forums_thread.php?thread_id=4505) You certainly don’t need to advertise in every single site on the above list, but you will want to spend some of your time marketing and building links back to your Etsy shop. Certainly, mention your Etsy page in your Facebook and Twitter postings, too! Hopefully, this section of the book has given you some good ideas of how to begin marketing or selling your jewelry online. Just be patient when you first get started: selling online is a whole new experience and you will get better at it as you gain some experience. Each person’s jewelry is unique, and there really isn’t a cookie-cutter approach for how best to appeal to your customer base. Good luck with your jewelry business, and always feel free to post your questions or contact me personally at: http://making-jewelry.ning.com/ Copyright, Lorri Ely – All rights reserved Page 113 of 140 www.making-jewelry.com APPENDIX A - Forms and Templates Copyright, Lorri Ely – All rights reserved Page 114 of 140 www.making-jewelry.com Business Plan Brainstorming Form The responses to this worksheet for Steps 1-20 will help you think through many important decisions in forming your business. Once you have completed the brainstorming session, you may choose to compile this into a formal business plan. This is optional, as the real benefit to creating your plan is found in the process of answering the questions. Step 1 - Your Reasons for Starting a Business Why do I want to start a business? List your reasons for starting a home business. Here are just a few examples to help you get started: I dream of the day when I can quit my current job and work from home I want to be self-managed I want to create financial independence I long for a way to express myself creatively I want to share my creative talents so others can enjoy them I want to have the freedom and flexibility to work out of my own home I need a work schedule that allows me more time with my family I want enough money for the finer things in life Are there any other personal reasons you want to start your business? Write them down! Copyright, Lorri Ely – All rights reserved Page 115 of 140 www.making-jewelry.com Step 2 – Establish Goals and Objectives What are my business goals and objectives? Here are some examples of goals: “I will start my own home jewelry business by August” “I will complete all of the steps in this action plan and have my first jewelry party within 30 days.” “I will earn enough money through jewelry parties so that I can quit my current job within a year.” “I will work hard at building my business so that I can be a work-at-home-mom within 6 months.” “I will earn $20,000 this year working part-time, doing home jewelry parties. Your own goal can be as simple or as challenging as you want—the point is to make a real goal—then remind yourself every single day as positive reinforcement so you will stick with your commitment and be successful! Step 3 – Understanding why a Home Jewelry Party Business is a Fit for Me Why is a home jewelry business the right fit for me? List your reasons why you think a jewelry business is a good match for you. Here are a few reasons to help you get started: I love jewelry I like to spend my time on creative endeavors I find it gratifying to make things I like people I have some basic sales and marketing skills I have the skill and ability to design and craft my own jewelry Others tell me that I am creative, and that they love my jewelry designs I am self motivated and work well when I direct my own time and activities I am organized I am customer focused Are there other reasons? There are a few more important questions you will want to ask yourself, so that you can set and manage realistic expectations: Copyright, Lorri Ely – All rights reserved Page 116 of 140 www.making-jewelry.com Step 4 – Setting and Managing Expectations on your Time Will I have the support of my family when I start a business? How much time will I have to run my business? Give this some thought now—how many hours a week can you invest in running your business? Try to be realistic. Copyright, Lorri Ely – All rights reserved Page 117 of 140 www.making-jewelry.com Step 5 - Identify Your Customers Who is my customer? Think about the customers you will be selling to. Where do they live, what is their age range, what are their interests, and what sort of education, jobs and income do they have? Is your jewelry a good fit for your target market? Why or why not? Step 6 - Identify your Products What types of jewelry products will I sell? Write a description of your product, here. Copyright, Lorri Ely – All rights reserved Page 118 of 140 www.making-jewelry.com Step 7 - Competition, Supply & Demand Who is my competition? Create your Competitive Advantage What is my business's advantage over existing businesses? Make some notes on what you want your business to be and how your business will be unique. How can you do something that separates you from your competition and gives you an advantage? Excellent Service How can I deliver better quality service? Excellent Customer Service Ideas Free gift wrap (just build something into the price of each piece so you don’t lose money) Free re-sizing on bracelets and necklaces Free repairs Custom jewelry orders Discount coupons for repeat customers Free delivery or shipping Return for Refund within x Days Guarantee What services will your business offer? Step 8 – Pricing Strategies How do I know how to price my jewelry? Here’s a simple formula: Costs + Time + Profit = Price Adapt this formula so it works for your business. How much do you want to pay yourself an hour? How much will you build in for profit? Do you plan to round up or down? Example: 1/3 costs + 1/3 my time @ $15/hr + 1/3 profit margin = total price Copyright, Lorri Ely – All rights reserved Page 119 of 140 www.making-jewelry.com Step 9 - Maintaining Records How will I maintain my business records? Make notes about how you intend to keep your records, and what types of records you will keep. If you need files or software to get organized, take care of those details now. Step 10 - Identifying Startup Costs What tools, equipment, and supplies will I need, and will I need financing or start up funds? Complete this worksheet for yourself so you can be realistic in planning what you will need to get your business started. Startup Costs Worksheet Estimated Expenses Amount Source of Funds Monthly Expenses: Base Salary Rent or Mortgage Advertising Shipping Expenses Supplies Telephone Internet Connection Utilities Insurance Business Taxes Marketing Materials Website Hosting Beads and Supplies Jewelry Packaging Miscellaneous Monthly Total Estimate: Estimated Start-Up Expenses (one time only) Jewelry Tools and Equipment Beads and Findings Jewelry Making Station: Desk, Light, Bead Design Board, etc.. Jewelry Packaging, gift boxes, gift wrap Jewelry Photography Items – Camera, Cloud Dome Computer, Software Copyright, Lorri Ely – All rights reserved Page 120 of 140 www.making-jewelry.com Business Cards Other Marketing Materials Jewelry Party Display Items (table cloth, lighting, jewelry display) Bead Storage and Transport Case Miscellaneous Total: Step 11 - Planning to Pay Yourself How will I compensate myself? You’ll want to think about how you will pay yourself for your work. Perhaps it is as simple as keeping all the income you earn with each party. You can transfer the funds from your business checking account to your personal account or write yourself a check. Or, maybe based on your financial goals and plans, you have decided you will pay yourself a flat salary of $1,000 a month, regardless of how your income varies that month. Then, if you had an excellent month where you had an income of $2,000 a month, but then a slow month of only $1,000, you can use the excessive income you kept in savings from the first month to off-set the slower month and you don’t notice a difference in your “pay check”. Make notes about how you intend to handle your income: Step 12 - Projecting your Income How Much I Can Make? Make some estimates on your own personal best case and worst-case scenario on how much you can earn. Try to set some goals around how many parties you intend to hold each month. Use the worksheet below to estimate your income. Income Projection Worksheet Workload Number of Parties a Month Income Potential Worst case – Low part time (~10 hrs week) 1-2 parties per month A few hundred dollars per month Average Part Time (~20 hrs week) 4 parties per month $600-$1000+ per month Best case - Full Time 6+ parties per A full time income, Copyright, Lorri Ely – All rights reserved Page 121 of 140 www.making-jewelry.com (approx 20-30+ hrs week) month $2000 – 3000+ per month Make notes about how much you plan to earn in your business. Step 13 - Business Legal Structure What business legal structure will I use? Make this decision and file whatever paperwork you need to get started. Sole Proprietor Limited Liability Corporation (LLC) Partnership Other Corporation Step 14 - Business Name What will I name my business? Decide what your business name is, and determine whether you need to file for a “DBA”. File whatever paperwork is needed to secure your name. Step 15 - Handling Taxes How will I handle my taxes? Make a plan on how you will handle your taxes. Decide if you will hire an accountant, and if so, go ahead and make those appointments now. Step 16 - Business Licenses, Certificates, and Restrictions What licenses or certificates do I need to do business in my area? Contact your local business resources and make a list of business licenses, certificates, and EIN numbers you need to take care of. Now, go ahead and make the time to file any paperwork to get these business formation issues out of the way. Copyright, Lorri Ely – All rights reserved Page 122 of 140 www.making-jewelry.com Step 17 - Business and Personal Insurance How will I handle personal health and business insurance? Health Insurance Business Insurance Coverage Decide what insurance coverage you need. Make the time to contact your agent, explore your options, and make a decision on how you will handle your insurance. Do this now, right up front so you won’t have to deal with it later. Notes: Step 18 - Credit Card Processing Will I Accept Credit Card Payments? Decide if you will accept credit card payments or Paypal. Go ahead and compare your options, select a merchant and get set up. Notes: Step 19 - Building an On-line Presence Building your own Website Decide if your business will have a website. When you are ready, explore your options, select a vendor and products, reserve your domain name, secure hosting, and build the website. Notes: Step 20 - Protecting your Business Decide what, if any, additional protections you want for your business. If you need to secure copyrights or trademark protection, go ahead and take care of that now. Copyrighting Designs Trade marking your Name Notes: Copyright, Lorri Ely – All rights reserved Page 123 of 140 www.making-jewelry.com Step 21 - Writing your Business Plan You have reached the end of the Business Plan Brainstorming section. You’re now ready to compile all of your planning into a completed Business Plan document. If you would like to complete the business plan, a template has been provided for you, starting on the next page. Copyright, Lorri Ely – All rights reserved Page 124 of 140 www.making-jewelry.com Business Plan for <My Jewelry Party Business> Instructions: Answer the numbered questions on the Business Brainstorming Template. The value of creating a business plan lies in the process behind assessing your own expectations and objectives. Your responses to these questions will form the basis of your Business Plan Document. Go through each section one section at a time, and replace the example text in <brackets> with your own. Complete the Executive Summary section last, because this will be a summary of your other sections. When you’ve finished, you will have a complete Business Plan document! BUSINESS OWNER NAME My Business Name Street Address Address 2 City, ST ZIP Code Telephone Fax E-Mail Website Copyright, Lorri Ely – All rights reserved Page 125 of 140 www.making-jewelry.com 1.0 Executive Summary You will write the executive summary section last. After you have written the rest of the business plan, come back to this page and summarize everything into a couple paragraphs here. Example Summary: <My Jewelry Company> is a new home-based full service jewelry party company that provides quality handcrafted jewelry to our clients in the <Portland, Oregon> community. Because our jewelry is handcrafted, identical designs are not available in local stores. This makes the jewelry exclusive, with many one-of-a-kind products that are sought after by clients. <My Jewelry Company> creates a fun and relaxing party atmosphere as the primary vehicle for selling jewelry. Parties are hosted in a home setting, and hostesses earn incentive rewards of free jewelry in exchange for hosting a party. Additional services offered to clients include custom jewelry, such as personalized bracelets, and special occasion jewelry (weddings, prom) as well as full-service jewelry cleaning, repair, re-sizing, and a lifetime warranty. Jewelry party sales are augmented with additional jewelry sales through our on-line store at (website), and craft fairs. Copyright, Lorri Ely – All rights reserved Page 126 of 140 www.making-jewelry.com 2.0 Objectives In the Business Brainstorming, you established your first concrete business goal. Try to flesh out goals for the first year of your business and record them here. These goals should be realistic and align with what you want to achieve with your business. In setting goals, try to come up with something that is measurable, and try to create goals that will stretch you a little. Goals: <To schedule my first jewelry party by x/x/xx. To book two jewelry parties per month by x/x/xx. To break even on my business start up expenses by x/x/xx. To earn a profit of $x00.00 per jewelry party To earn $xx,000 part-time annual income by holding x parties per month.> Copyright, Lorri Ely – All rights reserved Page 127 of 140 www.making-jewelry.com 3.0 Mission Statement Many companies create a brief mission statement, usually in 30 words or fewer, explaining their reason for being and their guiding principles. Examples – “It is the mission of <My Jewelry Party Business> to offer quality, handcrafted artisan jewelry with unique designs that delight customers and exceed service expectations.” This mission speaks to a desire to provide exceptional quality jewelry and excellent service. “It is the mission of <My Jewelry Party Business> to host fun jewelry parties that excite customers and create enthusiastic buyers.” This mission speaks to a desire to offer a fun, social business where people want to buy. Draft your own mission statement and put it here: Copyright, Lorri Ely – All rights reserved Page 128 of 140 www.making-jewelry.com 4.0 Keys to Success Keys to success are simply the factors that will make your business successful. Examples – The keys to the success for <My Jewelry Party Business> are: Great handcrafted jewelry products The creation of a successful home jewelry party format and approach that will entice customers to buy through a fun and relaxed party atmosphere Developing a list of new hostesses to hold parties by offering the hostess a low stress/low work party format and exciting jewelry incentive rewards Building and maintaining a loyal customer base to generate repeat business Excellent customer service and follow through. List your keys to success: Copyright, Lorri Ely – All rights reserved Page 129 of 140 www.making-jewelry.com 5.0 Company Summary This is where you summarize your company in one or two paragraphs. Example <My Jewelry Party Business> is owned and operated by <owner name>, and is located in <my location>. We will sell handcrafted jewelry, offered in a convenient home party atmosphere. We will offer our clients handcrafted jewelry made from quality materials such as semi precious stone and crystal beads crafted with precious metal (silver and gold) accents that are made to last. Our jewelry designs are fresh and current with fashion trends. We can offer clients fashionable and unique and custom jewelry that can’t be found in stores, at affordable prices. We understand the desire of our client to get great jewelry at a good value. Our client enjoys creating her personal statement and unique image by wearing beautiful accessories. Our convenient home party atmosphere will create a comfortable and fun social environment that entices clients to shop for jewelry. The exciting hostess incentive rewards will inspire new clients to sign up to host their own jewelry parties. Summarize your company here: Copyright, Lorri Ely – All rights reserved Page 130 of 140 www.making-jewelry.com 6.0 Company Ownership Describe your business legal structure and owner(s). Example <My Jewelry Party Business> is owned by <me> and is established as a home operated, part-time <sole proprietorship>. It is the intention of the company to develop sales and broaden the client base so as to become a full-time business. Copyright, Lorri Ely – All rights reserved Page 131 of 140 www.making-jewelry.com 7.0 Products and Services In this section, describe all of the products and services that you will offer. Example - <My Jewelry Party Business> will offer quality handcrafted jewelry made from semi-precious gemstone beads, and sterling silver and gold-filled wire. I will offer a lifetime warranty with free repairs, free re-sizing, and all jewelry comes with free gift-wrapping. Copyright, Lorri Ely – All rights reserved Page 132 of 140 www.making-jewelry.com 8.0 Market Analysis Summary Clients In this section, you will identify your targeted customers, their characteristics, and their geographic locations, (known as demographics). Describe your target customer base: Competition Describe what you learned about your competition, and how you plan to create a competitive advantage. What products and companies will compete with you? List your major competitors: (Names and addresses) Will they compete with you across the board, or just for certain products, certain customers, or in certain locations? Will you have important indirect competitors? How will your products or services compare with the competition? What else is important about your competitive market? Copyright, Lorri Ely – All rights reserved Page 133 of 140 www.making-jewelry.com 9.0 Strategy and Implementation Summary Now, describe your business marketing strategy and incentive program. Example – I will develop a client list and will book 6-8 parties. During my direct sale jewelry parties each month, I will use the following incentive program for my parties: Total Party Sales: Hostess Receives Free Jewelry Incentive: $0 - ? Hostess gets FREE jewelry equal to 30% of her total party sales If 2 additional parties are booked from this party: Hostess gets a $50 coupon for free future jewelry at or after the 2 parties are held The hostess always receives 30% of the total party sales in free jewelry. Hostess receives a $50 coupon for future free jewelry, redeemable upon completion of two shows booked from her party, held within the next three months In addition, I will send special discount coupons to repeat customers, and send a monthly newsletter to my client list. Describe your marketing strategy and incentive program: Copyright, Lorri Ely – All rights reserved Page 134 of 140 www.making-jewelry.com 10.0 Management Summary Describe the management of your business. Example – <I> will manage The Company. In addition to performing the artistic design functions of the business, the Owner is also the proprietor and initially must be involved in all aspects of the business, such as marketing, payroll, management of both accounts receivable and accounts payable, and other miscellaneous business details Describe your management plan: Copyright, Lorri Ely – All rights reserved Page 135 of 140 www.making-jewelry.com 11.0 Sales Forecast In this section, describe your sales forecast based on the best case and worstcase scenarios you worked through in the brainstorming sessions. If you expect to grow your business over time, you can show that increase in sales as well. Example – Best case and worst case scenario Number of Workload Parties a Month Income Potential Worst case – Low part time (~10 hrs week) 1-2 parties per month A few hundred dollars per month Average Part Time (~20 hrs week) 4 parties per month $600-$1000+ per month Best case - Full Time 6+ parties per (approx 20-30+ hrs week) month A full time income, $2000 – 3000+ per month 2006 Sales Forecast Number of Parties a Month Income Potential 4 parties per month $600-$1000+ per month Number of Parties a Month Income Potential 8 parties per month $2000-3000+ per month 2007 Sales Forecast Copyright, Lorri Ely – All rights reserved Page 136 of 140 www.making-jewelry.com 12.0 Business Operational Plan Legal Environment Describe the following aspects of your business: Licensing and bonding requirements Permits Insurance coverage Trademarks, copyrights, or patents (pending, existing, or purchased) Describe your Credit Card/Payment Policies Credit Policies Do you plan to sell on credit? Who is your merchant services provider Describe your Professional and Advisory Support List the following: Attorney Accountant Insurance agent Copyright, Lorri Ely – All rights reserved Page 137 of 140 www.making-jewelry.com 13.0 Startup Costs and Expenses Forecast your estimates for startup costs and on-going expenses. Estimated Expenses Amount Source of Funds Monthly Expenses: Base Salary Rent or Mortgage Advertising Shipping Expenses Supplies Telephone Internet Connection Utilities Insurance Business Taxes Marketing Materials Website Hosting Beads and Supplies Jewelry Packaging Miscellaneous Monthly Total Estimate: Estimated Start-Up Expenses (one time only) Jewelry Tools and Equipment Beads and Findings Jewelry Making Station: Desk, Light, Bead Design Board, etc. Jewelry Packaging, gift boxes, gift wrap Jewelry Photography Items – Camera, Cloud Dome Computer, Software Business Cards Other Marketing Materials Jewelry Party Display Items (table cloth, lighting, jewelry display) Bead Storage and Transport Case Miscellaneous Total: Copyright, Lorri Ely – All rights reserved Page 138 of 140 www.making-jewelry.com This is the end of your business plan. Go back and complete the executive summary at the start of the plan, and your business plan is complete. Copyright, Lorri Ely – All rights reserved Page 139 of 140 www.making-jewelry.com Client Information Card Name: Address Street City/State/Zip Phone Number(s): Birthday: Spouse or Significant Other’s Name: Children (names and ages): Pets (name/type): Occupation: Jewelry Preferences: Styles Preferred: Colors Preferred: Notes: Copyright, Lorri Ely – All rights reserved Page 140 of 140 www.making-jewelry.com
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