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There are several fees associated with telephone service that
may not be familiar to you. The following descriptions will provide
information about many of the taxes and surcharges that may
appear on your bill. We continually update tax and surcharge rate
information in accordance with local, state and federal laws and
guidelines. Please place in your telephone directory for future
reference. If there are any additional items on your bill that you don’t
understand, please contact Customer Service.
How To Read
Your Residential Bill
Federal Subscriber Line Charge - FCC sanctioned charge to
provide for recovery of costs related to delivering long distance
calls to the local telephone network.
Universal Service Fund Surcharge - A surcharge imposed by the
FCC, designed to keep telephone service affordable in rural and
high-cost areas.
State Universal Service Fund Surcharge - A surcharge imposed
by some states to provide telecommunications discounts for
schools, libraries, rural heath care providers, hearing impaired, and
low-income consumers.
Local Number Portability Charge - FCC sanctioned charge to
provide for recovery of costs related to maintaining customers’
existing telephone numbers when they change telephone
service providers.
Federal Excise Tax - The telephone excise tax is imposed by the
federal government. Effective August 1, 2006, the IRS repealed
the telephone excise tax on long distance as well as bundled
charges that include long distance. However, the tax still applies to
most local telecommunications charges.
How To Read
Your Residential Bill
Poison Control Surcharge - A surcharge imposed by some
states to provide funding for poison control centers that provide
information on poisoning issues.
State, County or City Tax - A tax that may apply to all or some
charges, and varies by state and/or jurisdiction. It usually takes the
form of a sales tax.
State or Local 911 Fee - A monthly charge to support E911
service that connects callers to police, fire and other emergency
providers. This charge provides for the maintenance and upgrade
of emergency communications.
Relay Service Surcharge - A surcharge imposed by some states
to fund telecommunications service for individuals who are speech
or hearing impaired.
00069133
P.O. Box 4300
Carol Stream, IL 60197-4300
P.O. Box 4300
Carol Stream, IL 60197-4300
Account Name: Joe Customer
Account Number: 000000000
Page: 2 of x
Bill Date: Month Day, Year
9
Taxes, Fees and Surcharges
Federal Excise Tax
0.37
(Your State) Sales Tax
1.34
CenturyLink should be notified within 90 days after the CenturyLink Bill Date of any
billing discrepancies on your statement.
(Your State) Infrastructure Fund
Balance Forward
3
4
Account Summary
0.00
Amount Due
155.42
155.42
Month Day, Year
Previous Balance
82.05
Total Amount Applied
82.05 CR
Less Payment Received Mon. Day, Year - Thank You
13
Due Date
82.05 CR
Current Charge Summary
7
I authorize CenturyLink to charge my Mastercard, Visa, Discover, American Express,
savings or checking account monthly for any accrued balance on the CenturyLink
account listed below.
3
CenturyLink Packages
115.66
(CenturyLink reserves
the right to revoke this if the bank approval is denied)
Savings Account
# ______________________
Total Current Charges
155.42
(write your CenturyLink account number on a voided deposit slip and
attach.)
*Essential Charges
61.26
For immediate address changes please call1-xxx-xxx-xxxx:
Credit Card Expiration Date: _________________
Non-Essential Charges
94.16
Account Number
000000000
Mastercard
Visa
Discover
American
DOETo Current Charges Only)
Amount Due (The Due Date OnJOHN
This Bill Applies
155.42
123 ANY STREET
Express
*Failure To Pay Essential Charges May Result In Disconnection of Basic Local Services
CITY, STATE 12345-6789
______________________________________
Total Current Charges For CenturyLink Wireline Services
32.77
**Nonregulated Charges(s) - nonpayment for NONREGULATED SERVICES OR PRODUCTS may result in the disconnection or
restriction of such services, and such delinquencies may be subject to collection. Nonpayment of toll charges may result in the
disconnection of toll service, and such delinquencies may be subject to collection.
10
Effective Date
__________________
) __________________
***PLEASE FOLD, TEAR HERE AND RETURN THIS PORTION WITH YOUR PAYMENT***
8
X-XXX-XXX-XXXX Financial Services / Payment Arrangements
X-XXX-XXX-XXXX Repair Service 24 Hours/7/Days a Week
X-XXX-XXX-XXXX Payment or Account Balance 24 Hours/7 Days a Week
PLEASE REMIT PAYMENT TO:
CenturyLink
P. O. BOX 4300
CAROL STREAM, IL 60197-4300
JOE CUSTOMER
123 ANY STREET
CITY, STATE 12345-6789
LOCAL TOLL
CARRIER
LONG DISTANCE
CARRIER
TELEPHONE COMPANY
TELEPHONE COMPANY
1 Pty Residence Line
3-Way Calling
69 Call Return
Call Forward Busy
Call Forward No Answer
Call Forwarding
Voice Mail
5.00
________
0.55
________ 5.55
5.00
0.55
5.55
Page: 5 of x
Bill Date: Month Day, Year
Subscriber Line Charge - Interstate6.50
Total Local Exchange Services
6.50
Community Plus Calling Plan4.12
18
19
**Inside Wire Maint Plan3.95
**Prorated IWM Plan From Month Day To Month Day2.56
Total Optional/FeaturesServices
Total Recurring Charges
**Installment 1 of 10 (Make, Model of Phone Purchased)16.00
**Shipping And Handling Month Day7.95
21
17.13
Total One-time Charges
23.95
Discounts
Promotion Discount 1 month5.00CR
Total Adjustments
5.00 CR
Adjustments
Promotion Credit for Shipping And Handling7.95CR
22
10.63
One-time Charges
Prorated Charges58.46
Usage
Total
Amount
Amount
________ ________
Recurring Charges
Monthly Recuring64.95
P.O. Box 4300
Carol Stream, IL 60197-4300
Account Name: Joe Customer
Account Number: 000000000
20
For 507-555-0000 this bundle includes:
City __________________________ State ___________ Zip __________________
Total
Monthly
Amount
________
Local Service in Advance from Month Day to Month Day
Visit us onlime at www.centurylink.com
New Address _________________________________________________________
) _________________ Home Phone (
Charges in this Summary are Itemized and Totaled in Other Sections of the Bill
17
CenturyLink Package Summary
Signature required
6.99
Wireline Phone Detail
Simple Choice
Please continue to pay your bill until notified on your statement that
autopay is active.
6.99
Total Recurring Charges
Plan Summary
__________________________
X-XXX-XXX-XXXX Services and
Products
X-XXX-XXX-XXXX High Speed
Internet
X-XXX-XXX-XXXX Dial-up Internet
507-555-0000
1.99
507-555-0000
Calling Plan Summary - Informational Only
Page: 3 of x
Bill Date: Month Day, Year
LINE NUMBER
Total For
j
Long Distance - 5 cents
________
Carrier Changes and Information
____________________
Work Phone (
16
Contact Numbers
14
Date
Address Information Changes
0.03
5.00
National Access Fee
(write your CenturyLink account number on a voided check or copy of a
Long Distance - 5 cents
2.72
7
CenturyLink Long Distance Services
check and6.99
attach.)
6
Detail Page
MONTHLY AUTOPAY AUTHORIZED FORM
5
CenturyLink Wireline Services
32.77
Checking
Account # ____________________
Total Taxes, Fees and Surcharges
Balance Forward 0.00
5
Account Name: Joe Customer
Account Number: 000000000
Page: 1 of x
Bill Date: Month Day, Year
Current Charges
Recurring Charges
P.O. Box 4300
Carol Stream, IL 60197-4300
Account Name: Joe Customer
Account Number: 000000000
Page: 7 of x
Bill Date: Month Day, Year
CenturyLink Long Distance
0.74
(Your State) Utility Gross Receipts Assessment
P.O. Box 4300
Carol Stream, IL 60197-4300
Account Name: Joe Customer
Account Number: 000000000
15
0.24
(Your State) Universal Fund (3.6%)
FREE Enrollment! With CenturyLink’s My Account service, you can update your billing
information, view and pay your bill and much more. Visit us online at www.centurylink.com.
2
Page: 6 of x
Bill Date: Month Day, Year
Wireline Phone Detail
12
If you have any questions, please call your Customer Contact Center at the number
listed on this statement. Thank you for choosing CenturyLink as your communications, high-speed
Internet and entertainment provider.
1
P.O. Box 4300
Carol Stream, IL 60197-4300
Account Name: Joe Customer
Account Number: 000000000
Total Adjustments
7.95 CR
Usage Charges
Usage for Community Plus Calling Plan 507-555-00001.92
Total Usage
1.92
Call Waiting
For jcustomer this bundle includes:
Account No.
Amount Due By Month Day, Year:
000000000
155.42
11
High-Speed Internet 1.5M/256K
Package Charges
123.41
Package Charges After Discount
108.36
Preferred Customer Discount 15.05 CR
Subtotal CenturyLink Packages 108.36
Taxes, Fees and Surcharges
FOR CHANGE OF ADDRESS OR PAYMENT AUTHORIZATION:
Please check here and complete reverse. Thank you.
015075550000000000000000000079507561100192000000746590
(Your State) Utility Users Tax3.98
(Your City) 911 Tax
1.56
Federal Excise Tax1.76
Total Taxes, Fees and Surcharges
7.30
Total CenturyLink Package 115.66
This is a representation of a current bill and may vary from your actual bill.
If you have additional questions, please contact Customer Service.
7. Amount Due - Total amount due for the month for all services.
1. Notice to Customers - Special messages regarding your bill and upto-date information about services.
9. Page Number - Page number will be at the top of each page.
8. Remittance Address - Payment should be mailed to this address.
2. Account Name and Number - Your account name and number will
appear at the top of each page.
10. AutoPay Enrollment - Enrollment form to automatically pay your
monthly telephone bill by credit card, checking account or savings
account.
3. Balance Information - A summary of your previous and current
11. Amount Due Date - Date current charges are due.
4. Account Summary - List of payments and credits to the account.
12. Taxes, Fees and Surcharges - Taxes, fees and surcharges applied
to current bill.
5. Current Charge Summary - Summary of charge information for any
applicable services.
13. Contact Numbers - Toll-free numbers for assistance.
6. Essential Charges - Charges that must be paid in order to keep dial
tone connected.
14. Carrier Information - The telephone company who provides your
local and long distance services.
15. Service Identifier - Section header for each service or product.
on-Essential Charges - Charges for optional services not required
N
to keep dial tone.
16. Informational Sections - Charges in this section are itemized and
totaled in other sections of the bill. This is informational only.
17. Recurring Charges - Charges that will appear on monthly,
quarterly or annual statements for features.
18. Prorated Charges - Charges from the first day service begins
through the end of that billing period that will make the first bill
larger than future bills.
19. One-time Charges - Charges that will only appear once on your
bill, for example, installation charges.
20. Discounts - Discounts from promotions or price plans.
21. Adjustments - Credits to billed charges.
22. Usage Charges - This section will appear only if detailed usage
has not been selected.
00069133