FINANCIAL SERVICES FACULTY FS FOCUS INSPIRING CONFIDENCE IN FINANCIAL SERVICES The magazine of the Financial Services Faculty November 2008 £15 RESTORING CONFIDENCE 4 Conversations on how to face the future Will TCF force companies abroad? 14 p Mixing investments makes sense 18 p Guidance on embedded values 19 p HIGHLIGHTS 4 CONVERSATIONS ON RESTORING CONFIDENCE 06 Everyone knows the old Chinese curse: “May you live in interesting times.” Who, we wonder, dreamt up the curse: “May you live in 2008 – and work in the financial services sector”? In this most challenging of years, and in the years ahead, the financial services profession will at least have an opportunity to look closely at the causes of our current woes and to devise ways to ensure they are eased, and never arise subsequently. A massive task, admittedly, and one of enormous complexity given the breadth, scale and importance of financial services in contemporary life. But we have no choice but to undertake it. The faculty’s 4 Conversations conference in October was a bold attempt to shape the debate in key areas, the aim being to uncover ways in which we might restore and inspire confidence in what we do. 12 RISK & REGULATION The continuing liquidity crisis has produced a veritable flurry of liquidity risk publications in recent months. These papers from regulatory and industry bodies provide high level standards and good practice guidance but as always, the devil is in the detail. Last month FSFocus carried a review of the Basel Committee on Banking Supervision report to the Basel committee. This month we look at the other two key reports published in summer 2008 by the Institute of International Finance (IIF) and the Committee of European Banking Supervisors (CEBS). 18 FINANCIAL PLANNING Investment advisers have long been advocates of the old adage that you shouldn't put all your eggs in one basket, but the wisdom of building a diversified portfolio has become ever more apparent as the financial crisis has become an economic one and stock markets have fluctuated wildly. No doubt many individuals are wary of any kind of investment at the moment, but with confidence in deposit-taking institutions also shaken, they may appreciate solid advice that focuses as much on defensive capability as investment potential. 11 SPECIAL REPORT In a highly significant move for both parties, PricewaterhouseCoopers has become the first corporate member of the financial services faculty. The firm believes this move will help strengthen its competitive position, allowing it to make important contributions to faculty debates. It is also keen for individual PwC staff members to participate in the life of the faculty and to develop their own standing within the financial services market. PwC's enthusiasm for the faculty is stimulated by its ability to draw together prominent figures from the profession, from product providers and banks, from the advice sector and from regulators and standard-setters. It provides a unique forum for mature reflection on the issues of the day, making corporate membership such an attractive proposition. 23 MARKET MOVES 19 AUDIT & REPORTING Fair values are being criticised from a number of different quarters and even being blamed for exacerbating the effects of the financial crisis. Against this backcloth, life insurers have agreed on a new financial reporting framework that embraces market-consistent embedded values (MCEV). MCEV reports do not replace the IFRS financial statements of the companies, but are published as supplementary financial information, complete with their own review report from an audit or actuarial firm. They are used to help shareholders and analysts analyse the performance of the company in the period under review. FINANCIAL SERVICES FACULTY Latest appointments and promotions from across the financial services arena, including the insurance, asset management, building society, advice and planning and professional practice sectors. CCH EDITORIAL Iain Coke Head of the faculty Katy Holman Services executive John Gaskell Manager, Financial Planning Nicola Cross Business administration executive Claire Stone Manager, Audit & Reporting For enquiries contact Katy Holman at [email protected] 020 7920 8417 Michelle Logan Manager, Risk & Regulation 02 FS FOCUS November 2008 Kevin Pratt editor [email protected] Nicholas Goldman commissioning editor [email protected] David Wright account manager [email protected] CONTENTS LETTER FROM THE FACULTY UPDATE The latest information from your Faculty, including details of events and the latest news from the Financial Reporting Council 04/05 LEAD ARTICLE 4 Conversations on how to face the future Kevin Pratt 06 SPECIAL FEATURE Going boldly Chris Jones 11 RISK & REGULATION New thinking on managing liquidity risk Ian Clark, Richard Barfield and Katie Brannigan 12 Preparing for the FSA's December deadline Simon Godsave 14 FINANCIAL PLANNING Shaping investment strategy to match risk profiles David Dunn 16 Diversification in investment portfolios Michael Wood 18 AUDIT & REPORTING Getting to grips with MCEV Brett Davidson 19 VIEWPOINT A new president for a new era? Tom Elliott 22 MARKET MOVES Key personnel changes at leading financial services companies and organisations 23 All rights reserved. No part of this work covered by copyright may be reproduced or copied in any form or by any means (including graphic, electronic or mechanical, photocopying, recording, taping or information retrieval systems) without written permission of the copyright holder. The views expressed herein are not necessarily shared by the Council of the Institute or by the faculty. Articles are published without responsibility on the part of the publishers or authors for loss occasioned by any person acting or refraining from acting as a result of any view expressed therein. It seems that the crisis in financial markets has now turned into the recession in the so-called ‘real economy’. We see new measures of the scale of the crisis emerging. Eighteen months ago, few people knew what a ‘CDS spread’ was. Now CDS spreads are being used as one of the main measures of market confidence in businesses, while lenders’ interest rate spreads are given increasing focus at a consumer level. A further new measure is the ‘John Lewis index’. This shows how consumer confidence is translated to weekly sales of sofas or clothing at the major high street department store chain There has been much talk of ‘Wall Street vs Main Street’, or of ‘the financial economy vs the real economy’. These comparisons are not helpful. The financial sector is part of the real economy. The financial sector is intertwined with the rest of the economy and provides important functions to society, like providing credit, risk management and a safe place to deposit money. Conversations. The Right Honourable John McFall MP, Chairman of the House of Commons Treasury Select Committee and member of the Faculty’s Advisory Group, gave the keynote address after our closing dinner. During his address, Mr McFall extended an invitation to the ICAEW speak to his Committee in the latest enquiry into the financial crisis. Our lead article this month (page 6) reports on the Faculty’s October conference: 4 Conversations – Restoring Confidence. One of the major themes of the morning session was the need for the financial services industry to re-engage with its customers. Furthermore, in the recent past, when the industry has talked about its importance to the economy, it has tended to focus on the financial contribution and numbers of jobs the sector provides. Perhaps there is a need to also talk about why we actually have (and need) banking, investment banking, insurance, investment management and financial advisers. Michael Izza, CEO of the ICAEW, has agreed to appear on 11 November, alongside IASB chairman Sir David Tweedie, and Paul Boyle, CEO of the Financial Reporting Council. They will be providing evidence on the purpose of accounts, role of fair value accounting in the current crisis and governance of the IASB. The Faculty has been contributing to the ICAEW’s written submission and briefings for Michael in advance of this important enquiry. Iain Coke Head of Financial Services Faculty Fair-value accounting has been increasingly accused of exacerbating the problems. There have been serious suggestions that suspending its use might solve the problems. In his address to 4 Conversations, Rene Ricol, author of a recent report to President Sarkozy on the financial crisis, reported that 35 minutes of a recent crisis meeting of heads of state were devoted to discussing fair value. That is extraordinary, but shows how seriously the issues are being debated. In our view, suspending fair value will not help. Although fair value has its weaknesses and we do not call for an extension to its use, there is no better alternative for trading assets and derivatives. There was a sting in the tail to 4 FS FOCUS November 2008 03 UPDATE FACULTY NEWS FACULTY EVENTS New eBooks To reserve your places at the following event, please email [email protected] or visit www.icaew.com/fsf for more information. Institute members and students have access to 200 eBooks free of charge via the Institute website at www.icaew.com/ebooks. The eBooks cover business and technical topics as well as career and personal development. 20 new eBooks have just been added to the website including: ● Introduction to derivative financial instruments: options, futures, forwards, swaps, and hedging ● IFRS: practical implementation guide and workbook ● How the City really works: the definitive guide to money and investing in London’s square mile ● Managing business risk: a practical guide to protecting your business Tax risk management - new tax planning international report Includes articles on ‘Managing tax risks and non-tax risks for hedge funds’, ‘HMRC tax risk assessment for UK business’ and ‘Minority interests - risk management and UK tax planning and the tax adviser’ For more information, please contact the Library & Information Service on +44(0)20 7920 8620 or [email protected]. Financial Reporting Faculty Update: The ICAEW's new Financial Reporting Faculty is almost ready to open its doors to members. Membership will give you exclusive access to: ● The faculty website and our unique online community - a peerto-peer platform encouraging the sharing of news, uncertainties, concerns, and possible solutions, ● Faculty factsheets - practical assistance on UK GAAP and IFRS written by experts in the field, ● All of the most up-to-date material issued by the IASB - the full IASB “eIFRS” subscription service. ● The 'Standards tracker' - an online facility for checking current standards and recent amendments, ● Discounts on ASB standards and other financial reporting publications and UK courses, ● Specialised training and CPD services, including e-learning and online resources. For information about how to become a member of the faculty call: +44 (0) 20 7920 3511 and speak to one of our team. You can also e-mail: [email protected] and visit: www.icaew.com/frf Faculty Responses TREATING CUSTOMERS FAIRLY REGIONAL ROADSHOW The Financial Services Faculty is bringing its Treating Customers Fairly breakfast seminar series to the regions with the support of Grant Thornton. 8th November London 26th November Leeds The seminar will debate the main concerns that have emerged in recent months in response to the TCF initiative. During the question and answer sessions, attendees will be able to challenge the panel and give their views on the issues facing financial services firms in the current market REPORTING ON THE CREDIT CRUNCH 3: APPLYING FAIR VALUE Date: Friday 21st November Venue: Chartered Accountants’ Hall, London Time: 8.30 Registration/8.30 start – 10.30am The Faculty team is pleased to introduce the third in our series of events aimed at helping financial organisations respond to the credit crunch. Speakers include: ● Sue Harding, European Chief Accountant, Standard and Poor’s ● Richard Thorpe, Auditing and Accounting Sector leader and Head of Adequacy Policy, FSA ● Michael McKersie, Assistant Director Capital Markets, Association of British Insurers ● Chris Taylor, Partner PwC The event will be chaired by Guy Bainbridge, partner at KPMG. In addition, we have invited an FD from the 100 Group and an audit partner with particular experience of going concern audit to join us. THE FUTURE OF FINANCIAL REPORTING FOR INSURERS Date: Thursday 4 December Venue: Chartered Accountants’ Hall, London Time: 8.30 Registration/ 9.00 start – 10.00am Listen to the views of the IASB, the US and UK industry and join us for a debate on the future of financial reporting for insurers. Having received comments on its proposals for accounting for insurance contracts, the IASB plans to develop an Exposure Draft of a new standard during 2009. The Financial Services Faculty has responded to ICAEW Rep 123-08, Association of Investment Companies Exposure Draft SORP Financial Statements of Investment Trust Companies and Venture Capital Trusts James Dean, Global IFRS leader for Ernst and Young’s Insurance Practice, will chair the debate. Please email [email protected] if you would like copies of any of these documents. We will be joined by: ● Jan Engström, Board member, IASB ● Hitesh Patel, Finance Director, Lucida plc 04 FS FOCUS November 2008 UPDATE IASB PUBLISHES GUIDANCE ON FAIR VALUE MEASUREMENT IN INACTIVE MARKETS The International Accounting Standards Board (IASB) has published guidance on the application of fair value measurement when markets become inactive. The guidance takes the form of a summary document and the report of an advisory panel. The summary sets out the context of the panel report and highlights issues associated with measuring the fair value of financial instruments when markets become inactive. It takes into consideration and is consistent with documents issued by the US Financial Accounting Standards Board (FASB) on 10 October 2008 and by the Office of the Chief Accountant of the US Securities and Exchange Commission (SEC) and FASB staff on 30 September 2008. The report of the panel is a summary of the meetings of experts who are users, preparers and auditors of financial statements, as well as regulators and others. The panel identifies practices that experts use for measuring the fair value of financial instruments when markets become inactive and practices for fair value disclosures in such situations. The report provides information and guidance about the processes used and judgments made when measuring and disclosing fair value. The IASB has also used the work of the panel to address issues of disclosure, an area identified by the Financial Stability Forum (FSF) along with fair FRC'S BOYLE REPORTS ON LESSONS OF CREDIT CRISIS Paul Boyle, chief executive of the Financial Reporting Council, used a recent Mansion House speech to note that the current financial difficulties have raised questions about the use of governance and financial reporting standards rather than the standards themselves. He argued that the standards set out in the Combined Code on Corporate Governance, for which the FRC is responsible, remain comprehensive and appropriately principles-based. Boyle said: “The Code states that the role of a company’s board is ‘to provide entrepreneurial leadership of the company within a framework of prudent and effective controls which enables risk to be assessed and managed.’ We expect that directors of banks and other financial institutions are already reviewing their governance and risk management practices. We, therefore, believe that recent difficulties in the financial sector do not require a generalised tightening of governance standards across the corporate sector. The focus should be on whether the existing standards have been observed in practice.” He insisted that accounting had held up well under extreme stress: “There have been criticisms and those will have to be carefully considered, but the number of criticisms that the accounts of financial institutions have understated the losses arising from the credit market problems is closely matched by the number of criticisms that they have overstated the losses.” He also acknowledged questions about whether accounting techniques kept up with innovation: “There has been of great deal of heat generated by the debate on the appropriateness of fair value accounting. Notwithstanding the recent efforts of the IASB and FASB, questions remain about differences between various IFRS and US GAAP requirements relating to fair value accounting. “There is a wide range of views about the merits of different accounting methods, and judgments have to be made as to which methods best meet the needs of the constituencies that have to apply them, audit them and make decisions based on them. The FRC believes the most appropriate standards will be developed if standard-setters are able to exercise independent judgment, relying on skills and experience. We support the IASB in its role as the setter of accounting standards to be used in this international financial centre and we welcome its recent announcements that it will continue to seek globally acceptable solutions to the accounting challenges of the day.” On the performance of auditors, Boyle said it was important not to judge auditors against objectives which it is not their role to pursue: “Suggestions, for example, that auditors should have intervened to encourage their financial services clients to constrain the rate of innovation and expansion of their businesses seem to be based on a fundamental misunderstanding of the relative roles of auditing on the one hand and, on the other, corporate governance and financial services supervision. That said, the work of auditors is coming under much greater scrutiny and, in our role as independent regulators, we are requiring auditors to demonstrate to a much greater extent that their judgments are defensible.” value measurement and off balance sheet accounting. The feedback from the panel was incorporated in the preparation of the exposure draft proposing improvements to IFRS 7 Financial Instruments: Disclosures, published on 15 October 2008, and will be used in the development of the forthcoming standard on fair value measurement. The IASB expects to publish an exposure draft of that standard in 2009. The guidance can be downloaded from www.iasb.org/expert-advisory-panel. A summary of the IASB response to the credit crisis is available via www.iasb.org/credit+crisis FRC AIRS AUDIT QUALITY FRAMEWORK FEEDBACK The FRC has published feedback on the Audit Quality Framework, which was published in February 2008. The FRC intends the Framework to assist: ● companies in evaluating audit proposals; ● audit committees in undertaking annual assessments of the effectiveness of external audits; ● all stakeholders in evaluating the policies and actions taken by audit firms to ensure that high quality audits are performed, whether in the UK or overseas; and ● regulators when undertaking and reporting on their monitoring of the audit profession. Recognising that audit quality is a dynamic concept and that the drivers and indicators of audit quality may change over time, the FRC stated that it will periodically update the Framework in light of comments received. There were 11 responses. Ten of the respondents welcomed the FRC’s efforts in facilitating communication between auditors, audit committees, investors and shareholders and gave general support. Three said it was too soon to comment on the practical application of the Framework. These respondents, however, shared the view of others that the Framework should be re-visited to ensure its relevancy and workability. The ICAEW's credit crunch support pages can be found in the business topics section at www.icaew.com m FS FOCUS November 2008 05 RESTORING CONFIDENCE Kevin Pratt reports from the 4 Conversations event, held at Chartered Accountants’ Hall in October LEAD ARTICLE When the financial services faculty was established at the beginning of 2007 it was with the express purpose of inspiring confidence in the sector. Even then it was a major undertaking. Now, towards the end of 2008, given the crisis, upheaval and continuing uncertainty across all financial markets, restoring confidence has become a monumental ambition. It has also become an ever more important and urgent task. Society needs a functioning and effective financial services market, and the market can only work if those who use it have confidence in its efficiency and integrity. The faculty conceived the 4 Conversations gathering many months ago, long before the depth and breadth of the credit and liquidity crisis became fully apparent. Events no-one could have predicted have since occurred on what seems like a daily basis. Solid reference points have melted away. CONVERSATION 1 Providers: are they trusted enough? Chairman: Jonathan Bloomer, Partner, Cerberus European Capital Advisors Dick Parkhouse of Co-operative Financial Services focused on the importance of ethical culture in financial services, pointing out that his institution is an industrial and provident society, which means it works on democratic principles and in the interests of its members: “It is built on an ethos of mutual self-help and cooperation. If you juxtapose that to the competitive economic climate that banks operate in, where you try and beat the hell out of each other, you have to think that there might be a better way of doing things.” He also stressed the importance of customer satisfaction: “It is very important to us. We do not just talk about it; it really is an area of investment.” He suggested that a stronger ethical standpoint might enable banks to win back consumer confidence. Lord David Lipsey, chairman of the Financial Services Consumer Panel, said he does not Assumptions have been destroyed. Sources of comfort and refuge have been obliterated. Little wonder levels of anticipation were so high for the Conference held at Chartered Accountants’ Hall on 15 October. The event even merited mention on BBC radio earlier in the morning. Michael Izza, chief executive of the Institute of Chartered Accountants, welcomed guests by reiterating the astonishing change in context in which the event was taking place: “I do not think any of us could have envisaged the extent to which the current global crisis was going to develop when we planned this event earlier this year. What is clear, without stating the obvious, is that we are operating in very challenging times. It has become a daily occurrence to hear of the demise or part nationalisation of established financial institutions. Investor and consumer confidence has been significantly undermined. believe there is a complete war between the financial services industry and consumers, but that it is important to have “a small, still voice saying: ‘Have you given adequate weight to the voice of consumers?’” He said past surveys showed a lack of confidence among consumers, and that this will now have deteriorated further: “Unless we come through this episode with consumers retaining confidence, there will not be a financial services sector, certainly not on the scale that we have seen before.” One way to boost confidence, said Lord Lipsey, would be “to intensify efforts to provide products that consumers want, ethically sold; to treat customers fairly, in the jargon of the FSA; and ultimately confidence will depend on that. Once confidence is lost, it takes a hell of a time to get back.” Eric Anstee, a former chief executive of the ICAEW and now a non-executive director of various financial institutions pointed out that financial institutions have traditionally relied on their heritage and past achievements to engender trust, but that recent events have deprived them of this resource: “In the past that product has always been sold on historic promotion. “One of the most important factors in helping restore confidence and stability in these troubled times is clear public action by policy-makers, including strong political leadership, as well as swift action, where necessary, to stem contagion in the financial markets. However, there is also a pressing need to restore and maintain confidence in the longer term, and our focus is on those longer-term issues.” The four themes of the event were: responsible consumers; responsible providers; better information; and better regulation. Mr Izza said that they must be considered together in the quest to restore confidence: “All parties must recognise their individual and shared responsibilities in the financial system, whether policy-makers, product-providers, consumers, regulators or providers of financial and non-financial information.” If you look at any product you can see how it has performed. The question now is how trust will be rebuilt for the future because the past is going to be no reflection of what could happen to those products in the future. This should ensure that providers start to look for much more transparency in terms of the way they sell product. You will start to see a lot more simplicity come back into products and, therefore, we hopefully will not get the same issues around mis-selling.” But Mr Anstee stressed that the market should not become over-cautious: “While rebuilding trust providers must continue to look for product innovation. Providers still need to look at product innovation and do it in such a way that it is simple and transparent for the consumer. Steve Round, chairman of the Big Issue Foundation, said care should be taken not to rush into knee-jerk reactions to the current crisis: “We have to engage with consumers, bankers and legislators and regulators, but we should not come in with some ill-judged legislation. We have to work together because if bad regulation and FS FOCUS November 2008 ➞ 07 LEAD ARTICLE legislation comes in it will not generally help the consumer.” He said one solution might be to increase financial literacy through work in schools and also in adult society wherever a need was CONVERSATION 2 Consumers: should they know better? Chairman: John Tiner, former chief executive, Financial Services Authority The theme of consumer understanding was explored in depth in Conversation 2. John Tiner opened the debate by saying the people working in the industry must look to their own levels of understanding: “It is all very well to talk about consumer education, but perhaps the people who work in the industry simply do not know about their products, about finance, about customer care and the like.” Mike Hanson, chief executive of the Vernon Building Society, said a relatively small organisation such as his is obliged to take its customers needs into account: “In a local society and small organisation you are very close to the front line, both in terms of what your customers are doing, but also to the consequences of your own actions – this is what I call the ‘fear factor’. Human fear is a very strong driving influence. How we behave and how much responsibility we take is directly linked to that. Exposure to fear is sometimes healthy.” He also called for a sense of perspective in discussions about mortgages: “Although we constantly refer to mortgage lending being the problem, I feel it is unsecured credit lines that are causing the issue. On average in the lending industry the amount of the total mortgage book in arrears by more than three months is 1.5%. That means 98.5% of the mortgage lending in the UK is not in arrears. Do we have a sub-prime crisis? I am not trivialising it because for the people at that sharp end it is painful and it is getting worse, and bills are forcing people into 08 FS FOCUS November 2008 identified. Jonathan Bloomer concurred: “The Government target is that by about age 16 children can recognise different bank notes and different coins. That is so pathetic, it does not bear contemplation. If, by the time children are leaving school at 16 or 17, going out into the workplace, they cannot understand current accounts, credit cards, loans and mortgages, we have got a problem. It will be a generation before we start to get that through to our customers.” arrears. However, I still think the major problem is unsecured lending on a credit card and the ease with which that is done.” recipient the competence to make financial decisions. Information without knowledge is simply data, as is knowledge without understanding. So no matter how detailed the information available, this position will not improve unless it is matched by a concerted effort to develop consumer education in schools, in the workplace, and also in retirement. There is no doubt that we have to deal with it from the cradle to the grave.” Mr Hanson also reminded the audience that Government largesse regarding guarantees for deposits will in fact be funded by the remaining solvent institutions. Chris Pond, director of financial capability at the FSA, said the regulator has a statutory responsibility to promote financial capability – and that it is a huge task: “We have a situation where people do not have a basic understanding of financial products. On the whole the British population is not bad at budgeting and making ends meet on a weekly or monthly basis, but it is absolutely hopeless at planning ahead and thinking to the future, which is why we have such a challenge particularly in the pensions field and retirement planning.” He outlined a range of FSA educations initiatives designed to reach 10 million people over five years. He said this work is funded by the industry but that the investment will be worthwhile: “If you want to improve people’s confidence in financial services, then you have to give them a better understanding of those services. If they do not understand a product they are going to run a mile before going anywhere near it; and therefore if you want to build a sustainable customer base, it is sensible that people fully understand what is on offer.” Paul Willans, chief executive of Mazars Financial Planning, asked whether, given the amount of available information, consumers should be better informed and more empowered to take control of their own financial futures: “Unfortunately, this is far from reality, as access to information is not quite the same as understanding it, and understanding does not necessarily give the He also argued that advisers must recognise their own responsibilities: “We need to ensure that those who offer their services as financial guides are honest in both their motives and their actions, and that they are totally devoid of any conflict of interest when engaging with their clients or customers. Furthermore, those who provide information must do so with integrity and objectivity. Recent events have illustrated only too painfully that reward does not come without risk, and people need to be informed of the risks they are taking, and whether those rewards are attainable or not.” John Husband, personal finance editor at the Daily Mirror, agreed that adult financial literacy in this country is poor: “I have been in the business for 42 years, and one of the first articles I wrote for a national newspaper was how to access information and learn and understand money. Forty years later there has been only very slow progress. I meet graduates all the time who do not understand how to use percentages, and the public generally still struggle with them. When it comes to getting financial products such as mortgages, people do not really understand how they work. Until we get a situation where people have the financial literacy to understand what they are buying, we are going to be in dead trouble.” LEAD ARTICLE CONVERSATION 3 Information: does it clarify or confuse? Chairman: Christopher Allsopp CBE, director, Oxford Institute for Energy Studies The chairman began by exploring the notion that consumers need more information: “I have been struck by the idea that everybody should know an awful lot more about finance in order to live their lives properly. I think one of the luxuries that people have is not having to know too much about finance, so that they can get on with their lives. But that raises the whole aspect of trust. Can one afford not to know about these things? “One of the things which has happened, and which will reverberate through financial services, is that now everybody wants to know about business models, about exactly how these products are structured. It is not very long ago when, if you got a mortgage or a life insurance policy, you just trusted the system to protect you. We are losing that, and the big question is how to get it back.” Mr Allsopp also argued that the situation would not be resolved simply through the provision of more information: “My simple example is this: there was a time when the Federal Reserve in the States used to publish weekly money supply figures. There was no doubt that it just served simply to confuse everybody, and they took a sensible decision not to collect the data any more, and the world is better off for it.” Chris Jones, UK head of financial services at PwC, outlined the type of information CONVERSATION 4 Regulation: solution or problem? Chairman: Mark Rhys, chairman, Financial Services Faculty and partner, Deloitte Bob Wigley, senior vice president and chairman, EMEA, at Merrill Lynch, said regulation had failed to prevent the development systemic risk on this occasion. But he was hopeful that better regulation needed by banks in the current crisis: “For the system to function you need more than just historical information. But I am not sure it is about having a lot of forward looking information, because what is inhibiting the banking sector at the moment is actually the lack of real-time information. Bankers have been looking for information to help their day to day operations.” Trevor Matthews, chief executive of Friends Provident, said that responses to previous crises had not solved fundamental problems: “The information that is produced is bewildering. We have had mis-selling problems in different territories from time to time. The inevitable reaction from the regulators has been more regulation of the sales process and of the product literature. If you step back and say, ‘Did that work?’ you cannot really say ‘Yes’. There is a variable annuity in the United States that has a disclosure document that is 500 pages long. Even a sophisticated individual investor would be at a loss to make use of that information.” He said the FSA’s Retail Distribution Review has the potential to improve matters: “Disclosure is one thing, but we need to increase the professionalism and standards at the point of sale.” Barbara Ridpath, head of the newlyestablished International Centre for Financial Regulation, said the financial services sector as a whole needs to improve the way it faces the outside world: “One of the issues is that we tend to talk to each other in narrow deep silos. We can talk about accounting till the cows come home, but can you talk about it in a way that the guy outside can will result from this crisis: “The global nature of the credit and liquidity and solvency issues in the banking industry have caused central banks, national treasuries and regulators to reassess their respective roles in, and the need for more proactivity around, maintaining financial stability. “The interaction of legislation, accounting rules and regulations covering markets, products, investors and participants clearly did not prevent the creation of off-balance understand it? How many people who are not chartered accountants can understand what you do? In the same way that people who are not lawyers cannot understand what lawyers do, how many people who are not bankers can understand what bankers do in an increasingly complex world? “We need to do a lot more talking to each other across those silos in a language that is simple enough for us can understand each other, because the problem with information is that we are all practitioners at an expert level, talking to each other about what is genuine esoterica for the guy in the street.” If we overload with information, she said, we will have obfuscation, not clarification. Blaise Ganguin of Standard & Poor’s, the rating agency, said care must be exercised when using any type of information. He argued that, with much-maligned credit ratings, it is essential to remember what purpose the ratings are designed to serve: “The problem is whether people understand what credit ratings are. They speak simply of the willingness and capacity of an entity or an insurer to pay their financial obligations in a timely fashion. Ultimately, it looks like they generally work well. High ratings tend to default less than lower ratings – you would expect so much. But also actually ratings also show a tremendous amount of stability. For example, the higher the ratings, the more stable they tend to be over the years. Does that mean that it is the ultimate truth? No, it is not. It is an opinion. Ratings are not there to prevent a default; they are simply an opinion on creditworthiness.” sheet vehicles that arbitraged the system, did not prevent weaknesses in disclosure or misunderstandings about the meaning of the ratings of structured products versus, for example, corporate ratings. Geographic variances in accounting treatment permitted different institutions to deal differently with the same stresses, when arguably a more consistent global approach would have been preferable. FS FOCUS November 2008 ➞ 09 LEAD ARTICLE “International co-operation was clearly inadequate and that has been increasingly addressed in resolving the crisis, but in the longer term there need to be more enduring solutions to that problem, either by embedding colleges of supervisors or ultimately, I suspect, the creation of new institutions, or merging existing institutions. Overall, the current crisis is an opportunity to learn from all these issues and, to some extent, reinvent regulation on a more consistent basis globally, with a view to creating some of the critical things that should underlie the system, such as transparency, robustness and ultimately financial stability. Arnoud Vossen, secretary general of CEBS, said his work was focussed on transparency: “In our opinion, when you look at the quantitative disclosures, about 80% of banks in our sample have adequate disclosures. The quality of disclosures depends on the business model and on the valuation techniques used and the disclosure of valuation techniques. We see there is still quite some room for improvement here. The next stage will be to assess the end of year figures. Then, in a year's time, we hope that we will have seen adequate disclosures.” Janet Williamson of the Trades Union Congress said that the UK's six million trade union members are very much in the frontline of the current financial crisis: “We have a lot of members in the finance sector who are feeling very insecure, and some of whom are facing the loss of their jobs. We also have members right across the economy, all of whom are going to be feeling, in some way or other, the effect of the financial turmoil. So we have a very strong interest in trying to learn the lessons that we can from the situation that we are in, and to get things right for the future. “There is a real issue about there being sufficient regulation in place to ensure that people who are vulnerable, in terms of facing the loss of their homes and so on, are being preyed upon by loan sharks and unscrupulous financial practitioners. It is not at all clear that we have sufficient financial assistance programmes in place, nor that 10 FS FOCUS November 2008 that loan sector is sufficiently regulated. The whole area needs to be looked at as a matter of urgency, so that the people who are facing the brunt of this crisis, through no fault of their own, are given some protection and that the price they pay is, as best it can be, limited.” Ms Williamson said the distance between the financial services sector and its customers had become too wide: “Financial activity has become too far removed from its essential purpose, which is basically channelling investments into the real economy, channelling money from investors to real companies and real people who need that money. There has been over complexity and over leverage which now has come tumbling down, and I think there is a degree of sorting out of the sector that needs to take place.” Paul Boyle, chief executive of the Financial Reporting Council, outlined the problem faced by any regulator: “You are accused always, no matter where we are in the business cycle, of being out of phase in the regulatory cycle. So when things are going well, when business is booming, when people are making a lot of money, the cry goes up that the regulators are getting in the way - there is too much regulation, and we are interfering with the proper functioning of innovative entrepreneurs. As soon as something goes wrong, people say you were asleep at the wheel and not doing your job properly.” He argued that care must be taken not to over-regulate in response to the current crisis: “One of the things that we must watch for, as we come out of this cycle, is that we do not end up amplifying the regulatory cycle in the way that the business cycle seems to have been amplified in recent years. There will be a need for some changes, but we must not overdo those changes because, to some extent, business cycles are self correcting.” Mr Boyle said it is vital for regulators to retain their independence: “We need to balance independence and involvement. We absolutely need to be involved with the industries that we regulate, because if we do not understand what is going on then we have no chance of doing our jobs properly. But we also need to preserve our independence, because if we get too involved and too close with the industry, then you will have regulatory capture, and we will not be able to do our jobs properly.” John Tattersall, a partner at PwC and chairman of the faculty's risk and regulation committee, said regulation was a prerequisite of inspiring confidence in the financial services industry: “I believe fundamentally in principles based supervision and in risk-focus regulation, but if you are going to go down that route, it has to be backed up by very effective supervision. I distinguish supervision from regulation. Regulation is about the making of regulations, which are then followed to a greater or lesser degree, partially depending on the enforcement. Supervision is about engagement with firms. The real failure over the recent months and maybe years has been a failure on the part of financial services supervisors to provide an effective challenge to business models, and indeed, to some extent, to governance models and to the culture in some financial services firms.” Kevin Pratt is editor of FSFocus SPECIAL FEATURE GOING BOLDLY… PWC BECOMES FIRST FULL CORPORATE MEMBER OF THE FACULTY Kevin Pratt asks Chris Jones why his firm has thrown its weight behind the faculty “Financial services is a priority industry for UK plc and the health of the profession is intertwined with the health of the clients we serve,” he says. “It’s only natural that we should wish to contribute our knowledge and experience to thoughtleadership activity that will strengthen the sector as a whole. “There are many issues that need our urgent attention, but all of them lead to a common question: how do we restore and inspire confidence in financial services? To find the answer we need to engage in debate and get the issues into the open.” As the ICAEW’s financial services faculty Jones: leadership brings responsibilities notches up its first two years of existence, it has received a powerful boost with the recruitment of PwC as its first corporate member. The move means the firm’s partners and staff can now enjoy the benefits of membership and gain access to the faculty’s services. Driving force behind the move at PwC is Chris Jones, UK head of financial services: “These are pivotal times for our sector, and it is essential that organisations get involved in the forums that help shape opinion,” he says. “We have seen some seismic changes in recent months, and more may lie ahead. This is the time to stand up and be counted. “As a firm we aspire to be the clear market leader, and that brings with it certain responsibilities,” he adds. “If you want to be the leader, you have to be prepared to be the first. We’re the first corporate member of the faculty, and we expect others to follow.” Jones is convinced the market as a whole benefits from the faculty’s activity: The beauty of the forum, he argues, is its ability to bring together a range of people representing all stakeholders: “An event such as the 4 Conversations conference in October brought together professional firms, banks, insurers, credit rating agencies, regulators, standard-setters, financial advisers, consumer groups and the trades union movement. That’s a broad parish, and you’ll rarely get such a rich mixture under one roof,” says Jones. “You need a body such as the faculty to provide neutral ground where debate can flourish.” “There is fierce competition between the Big 4 firms and between all firms, and that is how it should be. But there are important issues that are common to all of us – fair value accounting is a case in point. Developing a consensus is desirable for the market as a whole.” Jones is also enthusiastic about the potential of faculty membership to benefit PwC staff: “One of the characteristics of the firm is that we want staff and partners to achieve personal recognition in the market. It’s about the development of individuals, not just the development of the practice. As effective members of the faculty, staff will enhance their CPD activity and boost their professional development. They’ll improve their understanding of the wider market context, which in turn will reflect in the quality of their performance. It’s a win-win situation.” PwC’s financial services operation boasts some 2,500 staff and 175 partners – and morale is important: “We want our people to have a sense of pride in working for the firm,” says Jones. “Part of that pride comes from seeing PwC taking a prominent role on the major stages. And if individuals are aware that they can also get involved, all the better.” But doesn’t entering into debate on such a public platform mean PwC is at risk of giving away its State secrets? “We’re not afraid to have a point of view,” says Jones. “It’s what clients expect. There are areas of commercial sensitivity, but there are many others where we are happy to put our heads above the parapet. If we want to influence developments, we have to participate fully and honestly. Kevin Pratt is editor of FSFocus “We’re also living in an organic, fastmoving market where opinions and attitudes are constantly being formed and refined,” he says. “We don’t want to retreat behind our castle walls and pull up the drawbridge. We want to be out there listening to others and giving our twopenneth-worth at the same time. It’s a two-way process. FS FOCUS November 2008 11 RISK & REGULATION TIDES OF CHANGE? NEW THINKING ON MANAGING LIQUIDITY RISK Ian Clark, Richard Barfield and Katie Brannigan assess recently-published liquidity risk guidance Commission on Liquidity Risk Management, September 2008 – was written in response to a formal Request for Advice to provide the European Commission with a clear understanding of banking supervision of liquidity risk in the EU, and shortcomings identified by CEBS that would require a common approach by national supervisors. CEBS makes two important observations in relation to the current regulations and good practice: One consequence of the continuing liquidity crisis has been a flurry of liquidity risk publications over the summer. These papers from regulatory and industry bodies provide high level standards and good practice guidance but as always, the devil is in the detail. Following our review of the Basel Committee on Banking Supervision report to the Basel committee in the October edition of FSFocus, we look here at the other two key reports published in summer 2008 by the Institute of International Finance (IIF) and the Committee of European Banking Supervisors (CEBS). There has been close coordination between the authors of all three reports, as well as with other bodies such as Basel Committee on Banking Supervision, the European Banking Federation, and rating agencies. CEBS and the IIF have slightly differing objectives, and this is reflected in the content of the reports. Recommendations, July 2008 – is based on an earlier (March 2007) IIF report, Principles of Liquidity Risk Management, which sets out 44 best practice recommendations. The 2008 report is broader and more extensive, but the findings and recommendations one year on remain broadly the same. The report is the most extensive of all three in the guidance that it provides. It provides a comprehensive, practical and detailed set of standards for banks to apply in developing liquidity risk management practices. For once, industry best practice is congruent with the views of supervisors and standard setters such as the Basel Committee. The IIF paper is ideal for a bank wishing to benchmark its liquidity risk management policies and practices against a well-articulated and demanding set of standards. This comprehensive report is unlikely to conflict with local or international supervisory standards and provides a high hurdle of best practice. Institute of International Finance (IIF) CEBS This report – Final report of the Committee on Market Best Practices: Principles of Conduct and Best Practice 12 FS FOCUS November 2008 The report – Second Part of CEBS’ Technical Advice to the European ● Directive contains an explicit requirement for institutions to have policies and processes for the measurement and management of their net funding position, and contingency plans to deal with liquidity crises. However, the Directive is broadly silent about liquidity risk management; ● most EU banking supervisors follow the principles set out in the Basel Committee’s Sound Practices for Liquidity Risk Management (2000). CEBS emphasises the need to reconsider the definition of liquidity and liquidity risk, together with their interaction with other risks. The body of the report explores this interaction in over 14 pages – much more extensively than the other reports. In our view the perfect storm caused by the interaction between credit, market and liquidity risk lies at the heart of the current crisis. A further issue raised in the CEBS report is the importance of considering the participation of banks in payment and settlement systems, especially intraday. These are very dependent upon collateral deposited with the central bank or clearing house, and in a crisis there may be significant constraints on movement of liquidity between institutions, and particularly cross-border, when liquidity is managed on a group basis. CEBS recommends that the Commission RISK & REGULATION should not take action in isolation from national regulators and the industry. In line with this principle, it has ensured that its advice to the Commission is consistent with that of BCBS to the Basel committee and IIF industry group. Recent events have shown that, in extreme circumstance, government will influence central banks to take action necessary to stabilise markets and to protect depositors. In particular, we have seen definitions of acceptable collateral and depositor protection frameworks develop on the hoof as market developments unfold. This makes it essential for firms to keep up with developing legislation while dealing with the unrelenting pressure of challenging market conditions. Common themes Market developments such as the increasing reliance of large institutions on market funding, the increasing use of complex financial instruments, and the globalisation of financial markets, have created significant new challenges in liquidity risk management. A key driver of these developments has been the emergence of the ‘originate-todistribute’ model, which must be assessed carefully from a liquidity point of view, including related off-balance sheet commitments and the potential for implicit liquidity support. Behavioural assumptions for relatively new investors in complex products, or even for retail depositors, also need to be challenged, especially in times of stress. In addition, increased crossborder and cross-currency flows raise the prospect that liquidity disruptions could be transmitted across different markets and institutions, thus increasing the need for commonality and interdependence of liquidity frameworks in different jurisdictions. The interaction between funding and market illiquidity is key to how systemic financial crises play out. Due to the increased use of repo funding markets, the availability and regular use of high quality collateral has become a major component of institutions’ funding structures, requiring effective, accurate and comprehensive monitoring of unencumbered assets. Finally, European institutions, even those operating within the euro zone, have to deal with a variety of payment and settlement systems with different features (e.g. gross vs. net, deferred vs. real-time). This makes intraday liquidity risk management particularly challenging, especially when maintaining an active position in FX markets. A checklist for sound liquidity risk management? The market developments described above, together with the 2007-2008 market turmoil, highlight the need for credit institutions and investment firms to have adequate liquidity risk management systems for both normal and stressed times, and to maintain adequate liquidity buffers. The three reports that we have reviewed could provide the basis for a useful checklist to assess liquidity risk management. The primary responsibility for liquidity risk management rests with the institution’s Board of Directors. The infrastructure to discharge these responsibilities includes: strategy and risk tolerance on an informed basis, matching them with the institution’s funding profile and reflecting them in the institution’s organisation structure. Management should also reassure itself that it has a clear view of all liquidity risks, including the vulnerabilities implicit in the institution’s maturity transformation and its exposure to funding concentration risk. It should ensure that a complete appraisal of all sources of liquidity risk, particularly contingent risk, is conducted through stress tests and is reflected in liquidity policies, including setting adequate liquidity buffers and defining contingency funding plans. In view of the strategic role of secured funding in stressed times, particular attention should be paid to collateral management. Institutions should also have a good command of the implications of their participation in payment and settlement systems, especially intraday. Ian Clark, Richard Barfield and Katie Brannigan are senior consultants at PricewaterhouseCoopers ● liquidity risk management requires robust internal governance; ● adequate tools to identify, measure, monitor, and manage liquidity risk; ● stress tests and contingency funding plans; and a carefully defined communication strategy tailored to stakeholder audiences. Senior management must be able to define an institution’s liquidity risk FS FOCUS November 2008 13 RISK & REGULATION A RACE AGAINST THE CLOCK PREPARING FOR THE FSA’S DECEMBER TCF DEADLINE Simon Godsave outlines actions that will ensure compliance with a key area of FSA policy The FSA’s fundamental Treating Customers Fairly (TCF) initiative gained momentum in 2004 and it has come to dominate our retail agendas ever since. The FSA has become increasingly demanding of what it expects each firm to live by: what fairness means, what standards should apply, what measures and monitoring should be deployed, and what level of under-performance is acceptable. Let us examine what the FSA has concluded so far: ● In July 2006, the FSA set a deadline for “all firms to be at least implementing TCF in a substantial part of their business by the end of March 2007”. ● In May 2007, the FSA reported that an “encouraging number of firms successfully met the March 2007 deadline” but also that it was “disappointed that a sizeable number of firms failed to meet our March deadline”. 14 FS FOCUS November 2008 ● The FSA then set further deadlines: “by end December 2008, firms are expected to be able to demonstrate they are consistently treating their customers fairly” and “by March 2008, firms are expected to have appropriate management information or measures in place to test whether they are treating their customers fairly”. ● In its June 2008 TCF progress report, the FSA stated that only 13% of the sample of firms it had assessed against the March deadline had actually done so, and it concluded that 20% of firms in that sample were incapable of meeting the December deadline. These do not appear to be the promising signs of an initiative heading for success. What is going on? What is going wrong? There are several factors at play, of varying significance to different firms: ● some firms are finding that it is not quick and easy to build the new TCF analytical and evidential framework that the FSA appears to expect; ● firms generally do not know precisely what the FSA expects; and ● we all have businesses to run and it is not surprising that some firms have been more able to find the time, attention, and resources for TCF activities than others. The March deadline was badged as “interim” and the FSA has always made it clear that the December deadline is the key goal for us all this year. The FSA has recently indicated that it intends to assess a sample of relationship-managed firms between January and June 2009 and publish results against the December deadline in September 2009. So how are we likely to fare as an industry? I believe that the FSA will see continued RISK & REGULATION emphasis and good progress from many firms, but that it will also remain frustrated in 2009 that a significant minority of firms will be lagging and will not have met the December deadline. I draw attention to two aspects that are fundamental to the industry’s (and the FSA’s) TCF success or failure: ● There is scant information in the FSA’s TCF progress report. The lack of specificity and certainty gives ~ rise to the risk of a differing and unreasonably harsh assessment by the FSA following the end of this year. We must have greater clarity from the FSA. ● December is not far away. As noted previously, the FSA has concluded that 20% of firms in its sample are not capable of meeting the December deadline, and in practice it is likely that other firms will fail to meet the deadline as well. The industry must step up its momentum on TCF. But are more customers being treated fairly (and are fewer customers being treated unfairly)? One concern for 2008 is that some firms are being distracted from treating their customers fairly as a consequence of their efforts to avoid failing the December deadline (e.g. in the areas of culture, governance, management information, and evidencing). In theory, this should not happen as the delivery of fair outcomes is integral to the December deadline. The FSA has increasingly been communicating examples of both good and bad TCF practices, as a way of conveying its expectations and encouraging firms to sit up and review their own similar or equivalent approaches. Supervisory attention on TCF matters has also noticeably increased and that will ensure the FSA keeps the pressure on firms over the medium term. It is difficult to say yet whether, in respect of fairness, products, communications, sales practices and servicing processes have actually improved generally across ~ the industry. It is clear that unfair products and practices are being removed, which must surely be a good thing. The FSA’s six TCF consumer outcomes are now very familiar to most firms and it is our effective reference to these outcomes that will help us improve and sustain the lot of our customers over time. While the FSA is entitled to take action on firms who have not made an effort to take TCF seriously, it should take care not to discourage those firms who have made an effort to raise their TCF game but who simply need more time or support to comply fully. If the FSA pushes TCF too far (e.g. if it is overly harsh in assessing firms against the December deadline) and if it is overly vigorous in acting on some non-compliant firms, there could be a tendency for firms (and their shareholders) to either look to focus their future business plans outside the UK (in more benign regulatory environments) or be tempted to move regulatory operations elsewhere within the EEA and passport into the UK. The FSA, as the host state regulator in such circumstances, would have less conduct of business and TCF-oriented regulatory jurisdiction over a firm as this would largely be the responsibility of the new home state regulator. The FSA could try to impose additional supervisory oversight by reference to ‘the general good’, but I do not believe that we want a future where good firms cannot trust the UK’s own regulatory environment. Meeting the deadline To meet the December deadline, the FSA says firms will have to: ● demonstrate that senior management has instilled a culture within the firm whereby they understand what the fair treatment of customers means; where they expect their staff to achieve this at all times; and where (a relatively small number of) errors are promptly found by firms, put right and learned from; ● be appropriately and accurately measuring performance against all customer fairness issues materially relevant to their business, and be acting on the results; ● be demonstrating through those measures that they are delivering fair outcomes; and ● have no serious failings – whether seen through management information or known to the FSA directly, including in areas of particular regulatory interest previously publicised by the FSA. Simon Godsave is the Compliance Officer for Zurich Financial Services' UK Life business unit I am hopeful the industry can raise its TCF game and that the FSA can make TCF expectations clearer and more precise, but there is much to do and limited time to do it. FS FOCUS November 2008 15 FINANCIAL PLANNING THE TIME OF YOUR LIFE SHAPING INVESTMENT STRATEGY TO MATCH RISK PROFILES David Dunn reports on the rise of lifecycle investing Lifestyle investing has rapidly become the most popular investment choice in the US. The evidence is compelling: according to official figures, funds using this approach held $8bn in assets in 20001. By the end of 2007, assets had reached $197bn and continue to increase steadily2. It’s not difficult to see why this approach is so popular. Major studies have identified asset allocation as the driving force behind efficient investment performance. The concept is simplicity itself: it aims to avoid the twin risks of excessive caution early in life and excessive risk taking later in life. The premise is that by taking certain ‘knowns’ – such as an investor’s time horizon and the historical performance of various asset classes – it is possible to construct an investment portfolio that, based on past performance, may have a better chance of reaching a specific financial goal. Naturally, past performance does not guarantee future results, but lifecycle investment theory suggests that investors can potentially increase their 16 FS FOCUS November 2008 chances of success through wise asset allocation initially and then by continual rebalancing of those assets as the end date draws near. Lifecycle investing applies in practice what professional investors know as Modern Portfolio Theory – the notion, pioneered in 1952 by Harry Markowitz that there is a specific mix of assets whose inherent risks and returns should be most likely to deliver the best results over a given time frame for the amount of risk taken. Markowitz coined the term “efficient frontier” to describe these optimal asset mixes. The efficient frontier provides a good starting point for building an investment portfolio: balancing the trade-off between the risks and potential returns of various asset classes. However, it remains a two-dimensional look at portfolio construction. Integrating an investor’s time horizon gives a richer, three-dimensional sense – a feeling for whether the risk an investor is assuming is appropriate for his or her stage of the lifecycle. Incorporating a commitment to monitor and regularly rebalance a portfolio takes the strategy up one more notch, from static to dynamic lifecycle investing. This is where the strongest link can be forged between portfolio theory and real-life investing – because investing for the future is a dynamic process, one that changes as a person’s time horizon and goals change. But lifecycle investing isn’t new, so why the dramatic surge of interest in the US and are there parallels with the UK? There are two reasons behind the increase in the popularity of these schemes. First, left to their own devices people are making poor asset allocation choices. This means either younger investors are heavily invested in cash or other secure but low yielding assets or older investors are holding substantial amounts in equities or other volatile assets just before retirement. Both groups are taking considerable ‘risks’. Our research suggests that, under average or normal circumstances, the young investor who opts for cash will have to save twice as much as someone the same age who opts for equities to FINANCIAL PLANNING end up with the same amount of money. Equally, being over-exposed to equities at older ages can be just as perilous. A severe downturn in markets could devastate savings built up over many years. This situation exists in the UK. Fidelity research earlier this year revealed that over 40% of under 35s have no equities in their retirement savings while almost 25% of those over 55 have more than half their retirement savings in equities3. The second reason for the popularity of these funds is that they have ‘come of age’. The process is much more advanced than earlier iterations which were heavy handed and clunky. An efficient lifecycle investment process requires a number of critical decisions: First, what is the purpose of the investment? This will help define the start and end points. For example, if it’s to pay off a mortgage the end point may be to end up in cash. If it’s to buy an annuity moving the assets into bonds will reduce the volatility of the portfolio relative to annuity prices. If it’s to provide a retirement income directly from the investment then it will still be appropriate to hold some exposure to equities at the point at which an income is about to be taken. Next, it’s important to identify which type and number of asset classes to employ in the process. There is a growing trend to develop multi asset class lifestyle portfolios with an increasing number of asset classes including property, private equity, commodities and leveraged debt though the scope for increased diversification is not infinite. Having established the start and end dates and the assets to be used it is important to consider how the assets will migrate from more growth oriented assets to more secure assets (the shape of the transition) and at what speed the conversion will take place (the ‘decay period’). How to take a portfolio from being fully invested in equities to a lower risk position over the course of many years is one of the biggest challenges in managing a lifecycle fund and is also the area where most progress has been made. Early incarnations of lifecycle investing adjusted the share exposure through a purely linear process in equal amounts year by year. The flaw with this approach is that it can work against younger investors by redeeming equities too early. Another fairly basic technique still employed by many lifecycle fund managers is the ‘step down’ approach, adjusting holdings each year or every few years. This approach can leave investors vulnerable to any large market plunge on or around the day the adjustment is made. The latest lifecycle funds smooth the transition from one asset class to another by selling small amounts on a monthly or more frequent basis to eradicate the risks associated with selling significant levels of equities on a single day. What is more, the options for the ‘flight path’ trajectory have increased from a strictly linear pattern. It can be exponential or logarithmic, for example. A logarithmic approach means a higher allocation to equities is maintained for longer than a linear approach allows. The accelerated movement from equities to more secure investments under a logarithmic process as the target date nears recognises that the risk of holding equities rises disproportionately to the potential rewards. manager should be closely analysed. Style consistency helps to maintain the integrity of the roll down process. The most important part of the portfolio construction is to understand how each underlying fund works in relation to the others. The involvement of a dedicated manager ensures that attention is paid to how the allocation mix is affected by market movements, by changes in the portfolios of the underlying funds and by each portfolio’s cash flow. When it comes to making the most of retirement savings, making the right investment decisions is key. Lifecycle investment strategies can help investors improve their chances of reaching their goals and better manage the ups and downs caused by market volatility. NOTES: 1 The rise of funds that develop with the investor, Financial Times, 12.02.07 2 Stress-free Investing: Lifecycle Mutual Funds, Anders Bylund, 30.08.08 3 Fidelity Retirement Institute: Improving Britain’s Retirement Prospects, 2007 David Dunn is head of Retirement Planning at Fidelity Investments Finally, most early iterations of lifecycle investing were automated. Nowadays modern lifecycle funds are actively managed. For example, selection of the underlying funds is important. The funds should have a meaningful track record. The overall style of the fund and the FS FOCUS November 2008 17 FINANCIAL PLANNING FAR AND WIDE DIVERSIFICATION PROTECTS INVESTMENT PORTFOLIOS Michael Wood explains the importance of spreading exposures in adverse markets TEN LARGEST MONTHLY FTSE-100 FALLS 1 2 3 4 5 6 7 8 9 10 Month Year % Fall in month October March September November September July October November September September 1987 1974 1981 1974 2008 1966 2008 1973 1974 2002 26.51 20.33 16.36 14.73 14.28 13.43 12.98 12.69 12.01 11.76 In the scheme of long-term investing, October’s stock market fall (up to 21 October) of 12.98% is the seventh-largest fall, as recorded on a monthly basis by the FTSE All Share Index since February 1955. The 10 deepest falls are shown in the accompanying table. Recent financial history offers abundant evidence of the resilience of financial markets. Capitalism works, has worked and will continue to work, with or without Lehman Brothers, HBOS or Merrill Lynch. The global economy is now wholly, with the exception of North Korea and Cuba, based on a capital market philosophy. However, by reading the machinations of the financial press, one would be forgiven for believing that this is the end of capitalism and that we are all doomed. But remember, journalists have to sell newspapers and, in this respect, an exciting story with heroes and villans is much more effective than a calm realistic approach. So why is investment diversification relevant to our times? Typical core equityholding funds held by many clients are designed to ensure investors remain highly diversified. For example, if an investor had an investment of £200,000, split equally between a representative UK core fund and an international equivalent, he might find himself invested in the following horror companies: 18 FS FOCUS November 2008 ● ● In the UK fund, HBOS and Bradford & Bingley; In the international fund, AIG, Lehman Brothers, Freddie Mac and Fannie Mae and Merrill Lynch. However, because the two funds are highly diversified, these companies will only represent perhaps 2% of the UK holding and 1% of the international holding. If we assume that all the previously mentioned companies become worthless, then the total loss on the investment of £200,000 would be less than £3,000. (Remember that, for the purpose of this example, only the losses on these companies have been taken into account.) For investors with concentrated share positions, (i.e. a limited number of shares in their portfolios), as with employees with share options, these events can inflict potentially irreparable financial damage. As all market-watchers know, markets fluctuate through economic cycles, overstating gains and losses. But the average long-term market return for investing in global economic activity will be achieved. Because markets are highly sensitive to confidence, gains lead to bubbles (over confidence) and losses lead to recessions (lack of confidence), but these are an integral part of a free market capitalist system so are to be expected rather than feared. The uncertainty of their timing is the unsettling part of being an investor. Unfortunately, when a bubble over-inflates the resulting recession is a greater shock. The current recession is the reaction to over-inflated asset prices fuelled by easy credit and the belief that asset prices can only go up. The chief culprit was residential property. The house market boom created the false belief that here was a one-way ticket to personal wealth and happiness. We could sit at home and the increase in its value would be more than we could earn by going out to work. The banks lent ever-increasing amounts of money on the assumption that house prices could only continue to rise. This became an unsustainable scenario. An increase in asset prices is only a change in price, just as with a commodity such as gold or oil, and so does not indicate an increase in a nation’s productivity. We are now witnessing a return to economics that requires the creation of “cash flow”. The good news, although painful, is that the quicker the recession bites, the quicker the recovery can begin. Michael Wood is an independent financial adviser AUDIT & REPORTING AND SO TO EMBED... GETTING TO GRIPS WITH MCEV Danny Clark explains the thinking behind new guidance on market-consistent embedded values comprise the present value of future profits from existing business (sometimes referred to as the value of the future profits of inforce business (VIF)) with an adjusted net asset amount, which represents the accumulated retained profits from prior periods. An embedded value differs from an appraisal value of the business because it excludes the value of any business that may be written in the future. That is, it excludes any goodwill in the company. Weaknesses with traditional embedded value methodologies became apparent over time. These related mainly to the lack of consistency between the approaches adopted by companies in terms of methodologies, disclosures and assumptions, including the increasing need to place a more accurate value on the guarantees and options embedded within policies in light of high-profile failures such as Equitable Life. In addition, the rate used to discount cash flows was set in a very subjective way and it was not always clear that it reflected fully the various risks in the contracts. At a time when fair values are being criticised from a number of different quarters and even being blamed for exacerbating the effects of the financial crisis, life insurers have agreed on a new financial reporting framework that embraces market-consistent principles. In June 2008, the CFO Forum (a high-level discussion group formed and attended by the Chief Financial Officers of major European listed, and some non-listed, insurance companies) published its guidelines on market-consistent embedded values (MCEV). This guidance will be binding on all CFO Forum members for periods ending on or after 31 December 2009, although non-member companies may also choose to apply the principles. Some companies may choose to early adopt and prepare MCEV information for 2008. Aviva, for example, has stated that it aims to report under the MCEV Principles for 2008. Embedded value reporting is well-established in the UK and is used widely by larger European life insurers. It has had a somewhat chequered history though, largely due to the historical lack of detailed rules or guidance. Not surprisingly, this lack of guidance led to considerable diversity in how companies prepared their reports. However, the CFO Forum has played an invaluable role over the last five years in codifying the approach to embedded value reporting, firstly through the publication of the European Embedded Value (EEV) principles in 2004, guidance on disclosures in 2005 and now the MCEV Principles. MCEV reports do not replace the International Financial Reporting Standards financial statements of the companies, but are published as supplementary financial information, complete with their own review report from an audit or actuarial firm. They are used to help shareholders and analysts analyse the performance of the company. What is embedded value? Embedded value techniques are used as a way of placing a value on a life insurance company for shareholders and analysts. They Finally, these traditional methodologies were somewhat divergent from modern financial economics. The risk premium on asset returns was capitalised implicitly in a traditional embedded value because the risk discount rate for liabilities was based on an asset rate that was not adjusted for all the risks associated with the assets. As a consequence, embedded value profits could be generated by switching from lower yielding government bonds into higher yielding corporate bonds, ignoring the fact that the new investments paid higher returns because they were more risky. This led to calls for the standardisation of methodologies and for clearer guidance as to the calculation of these values. In May 2004, the CFO Forum launched the 12 European Embedded Value (EEV) principles, which were adopted by CFO Forum members in their 2005 reporting. These brought greater comparability between FS FOCUS November 2008 19 ➞ AUDIT & REPORTING companies, introduced a greater focus on the drivers of embedded value profit and on the value of new business written in the year and gave companies a much clearer reporting framework (especially with the publication of the EEV principles on disclosures and sensitivities in October 2005). In particular, they addressed the concern that traditional embedded values did not allow for liabilities associated with options and guarantees. However, they continued to permit a wide range of practices and drew criticism from some users that it was difficult to understand how the embedded value had been calculated. Although some companies prepared their embedded value reports using a ‘bottom-up’ approach, which made significant use of market-consistent assumptions, other companies used a ‘real world’ approach that was similar in many regards to a more traditional embedded value calculation . Guidance on MCEV The CFO Forum recognised a need for guidance on producing reliable and sound embedded value reports that were more comparable from company to company. In developing this guidance, the CFO Forum aimed to ensure that embedded value reporting was calibrated to a market valuation of the cash flows, particularly in relation to financial assumptions. They decided that disclosures should make explicit some of the assumptions that were previously implicit including, for example, the allowance for non-hedgeable risks (that is, risks for which financial instruments with the same cash flows are not available). ● The use of market-consistent financial assumptions in valuing future profits, including using a risk-free rate to project future investment income and discount liability cash flows; ● An explicit allowance for non-hedgeable risks; ● An allowance for the frictional costs of required capital; ● The way in which financial options and guarantees are valued; and ● An upgrading of some disclosure requirements. Market-consistent financial assumptions Under market-consistent methodology, the value of assets is not dependent on their expected returns. Therefore, the investment return is set equal to the risk-free rate, which is also used to discount liability cash flows. This represents a significant change from traditional methodologies that take credit implicitly for future investment returns in excess of the risk-free rate. In reality, investments may out-perform riskfree assets and therefore any ‘extra’ investment return that emerges is shown as an investment variance within the analysis of the embedded value profits. The CFO Forum prescribes the use of swap yield curves as the risk-free rate wherever possible. In recent months, swap rates have diverged significantly from government bond rates and therefore this assumption is now looking rather questionable. Allowance for non-hedgeable risks The main aim of MCEV is to produce a more objective calculation of embedded value. Assets and liabilities are valued consistently with market prices and market-observable assumptions where possible. Under traditional embedded value techniques, the allowance for risks such as operational risk and insurance risk was included in the risk discount rate. Under MCEV, these risks are valued explicitly. In addition, financial risks that cannot be hedged – for example, where there are liability cash flows that extend beyond the duration of swap yield curves – must be valued explicitly. The main areas of change from EEV relate to: The principles do not provide much guidance Key principles of MCEV 20 FS FOCUS November 2008 on the valuation of these non-hedgeable risks and this is perhaps an area where additional guidance could be provided in future. Some companies may use a direct method where the cost of non-hedgeable risk is estimated based on management’s expectations of operational risk capital required over a specified time period. Alternatively, some companies are using a market cost of capital approach, similar to the approach required under the Solvency II proposals. Allowance for the frictional cost of required capital This represents the costs that a shareholder in a life company incurs from investing his capital through the life company rather than directly in the assets in which the life company invests. These costs may arise in two areas: ● Additional tax costs; ● Investment management expenses from holding required capital. Financial options and guarantees Under EEV, the intrinsic value of options and guarantees in products was implicitly included in the VIF. This approach did not allow for the volatility of the conditions that affect the value of these guarantees in the future. Therefore, the concept of the time value of the options and guarantees was introduced. Most companies used an optionpricing formula approach to cost these, for example, the Black-Scholes formula. Under the new MCEV Principles, there is more of a drive for companies to use a full stochastic model to value options and guarantees. By doing this they can reflect not only the time value of the guarantees, but also other effects, such as the asymmetric nature of some of the risks inherent in insurance companies for example, ‘burn-through costs’, which arise because shareholders are only entitled to 10 percent of surplus, but must meet 100 percent of any deficit in a with-profits fund. Additionally, the MCEV Principles recommend that companies should allow for 19-21_FS_1108.qxd 06/11/2008 10:44 Page 3 AUDIT & REPORTING what is known as dynamic policyholder behaviour. This is the effect on shareholder value from policyholder actions. For example, if bonus rates on products are reduced, this is likely to lead to increased lapse rates. Stochastic techniques can help in modelling these effects. Disclosures The MCEV Principles have extended the disclosure requirements significantly. For example, they require an analysis of the whole group’s MCEV, an analysis of movements in the free surplus and a standardised presentation of MCEV earnings. This is a significant step forward and is likely to be helpful to users who need to compare the results of life companies. Issues and challenges Although the MCEV Principles have improved significantly certain aspects of existing embedded value reporting and improved the transparency of the reports as a result, there are still a number of areas that may be of concern to preparers and users. Losses on writing annuity business An important area, particularly for UK companies, is annuity business. With the move to MCEV, the initial liability under these contracts is likely to increase considerably because the liability must be discounted at a risk-free rate. Under EEV, the liabilities were discounted using a rate based on expected returns from the corporate bonds that are typically used to support these contracts. This will affect all business that generates profits from investment earnings, in addition to annuity business. Some in the industry are concerned about how to address this. Indeed, embedded value reporting was initially introduced in part, to show the value that management had added to a life company – showing initial losses on what management consider to be profitable business is somewhat counter-intuitive, even if it is consistent with modern financial economics. A deferral of profits is not usually an attractive proposition and raises the question of whether companies will find annuity business less attractive to write. It is important to recognise that the cash flows under the contracts remain the same and therefore their economic value has not changed. The profits will emerge over time as the earnings on the assets are realised over the lifetime of the annuities. Market implied volatilities One aspect of the move to MCEV is the use of financial assumptions that are consistent with the market. A consequence of this is using market-derived volatility assumptions in stochastic models. Under EEV, long-term estimates were produced for these volatilities based on historical data. Some companies may now experience a considerable increase in the value of their options and guarantees as they move to using market-consistent volatility assumptions. What is the future for embedded value reporting? MCEV provides a useful comparative tool, enabling investors to compare net worth and movements in net worth and hence it should improve the usefulness of insurers’ financial information. It is not however the universal panacea for life company financial reporting. Should the market be worried about the use of market-consistent information? Fair values have been criticised heavily from all angles as the effects of the credit crisis have been felt by more and more companies this year. However, market-consistent approaches appear to be here to stay in one form or another, as there is a strong argument that referencing financial assumptions to something that is observable and objective is better than the alternative which is to rely on management’s own estimates of these data. MCEV will present considerable challenges for companies who have traditionally presented an income statement on an EEV basis since results are likely to be dominated by the effects of market movements in the period and it is difficult to communicate the value added by spread-based products such as annuities. These challenges are magnified in the current turbulent market conditions. Some companies are likely to publish results not only on an MCEV basis, but also on a traditional embedded value basis, particularly where earnings rely on annuities and other spread-based products. The publication of embedded value information over and above what is required by the Principles can often be helpful to explain a company’s position and results. It may also lead to confusion, however, particularly if different companies adopt different approaches to similar matters. In addition, for a present value calculation, embedded values provide very little information about the timing of emergence of future cash flows, which is something that is important to many shareholders and analysts. Danny Clark is a Director in KPMG’s Financial Services Technical Advisory practice The Chief Financial Officers Forum has more information on this topic: www.cfoforum.nl/eev.html The opposite is probably true for nonfinancial assumptions such as those for insurance risks, where management has the most relevant information – this fact is properly reflected in the MCEV principles. FS FOCUS November 2008 21 22_FS_1008.qxd 06/11/2008 14:45 Page 1 VIEWPOINT A NEW PRESIDENT FOR A NEW ERA? Tom Elliott assesses the possible impact of Barack Obama's victory in the US elections The 44th President of the United States faces difficult challenges in dealing with the fallout of the credit crunch. But with the right tools in place to promote growth, Barack Obama will have the opportunity to lead the US to a brighter future. When he is sworn in on 20 January 2009 he will face some tough challenges. Both Senator Obama and his rival, Senator John McCain, campaigned on “Change” platforms, but it became increasingly apparent that the winning candidate would face significant economic and budgetary constraints in trying to implement his plans. Following the events of September, which led to a redrawing of the map of the global financial system, the new administration will find itself the caretaker of a budget deficit that analysts believe could spiral to $1 trillion in 2009 (source: Bloomberg) and an economy in a recession. However, as well as being handed some knotty problems, Senator Obama has also been given some of the tools to solve them. The Troubled Asset Relief Program (TARP), approved by Congress in October, ringfenced $700 billion to support the financial system, with the scope for these funds to be spent as the new administration deems necessary. Meanwhile, the Federal Reserve has consistently acted quickly to support growth, taking interest rates down from 5.25% to 1.00% in a little over a year and injecting massive amounts of capital into markets. Responses to the crisis have come much more rapidly than after the crash of 1929 or in the Savings and Loan crisis of the 1980s. The recapitalisation of the banks has already contributed to the beginning of an easing of money market conditions, and while it will take time before confidence returns, we appear to be moving out of the period of extreme uncertainty into a recessionary environment. The challenge will be how we manage through the recession and the severity (length and depth) of the recession. So what needs to change before economic growth returns and what can the new president do to support it? A key factor 22 FS FOCUS November 2008 needed for the economy to pick up is a bottom to the housing market falls that have seen prices tumble more than 16% in a year (S&P/Case-Schiller home-price index. Source: Bloomberg). Once house prices stabilise, there will be greater clarity over the value of assets on bank balance sheets, and we can expect this to feed through into a resumption of lending. One of the biggest challenges for Senator Obama will be to find ways to bring stability to the housing market. With interest rates at 1%, there is limited scope to stimulate growth through monetary policy. Many commentators are calling for a fiscal stimulus package to address the problems in the housing market and also to keep Americans in work. Democrats in the House of Representatives have gained the support of Federal Reserve chairman Ben Bernanke for a package that would include assistance to those at risk of losing their homes, as well as grants for small businesses and the unemployed. The election of a Democratic president with a Democratic majority in the House of Representatives will enable the House to move quickly with an aggressive agenda. Items that may be included in the House agenda are a $300 billion stimulus package, an alternative energy fund and a timeline for the withdrawal of troops from Iraq. Anecdotally, and perhaps counterintuitively, history may be on the side of the new president: the US equity market has historically delivered stronger returns under Democratic rather than Republican presidents, with the difference most marked in the first year after the election. The current picture is challenging and there may be further bad news along the way, but it appears that a recessionary scenario is largely priced in to equity markets, with the S&P 500 discounting a 30-40% drop in earnings in this cycle. This scenario may play out, but should not come as too much of a shock to markets. Indeed, investors may soon start to anticipate economic recovery and be tempted back into the market, particularly as volatility reduces and prices stabilise. Lower volatility may also see the return of M&A activity as companies snap up rivals at bargain prices, and this should provide further support to equities. With valuations depressed and prices at multi-year lows, long-term investors who believe the economy will pick up in 2009 may see this as an interesting entry point. Indeed, ultimate contrarian Warren Buffett recently announced that he was buying US equities, pointing to the resilience of the US market over the long term and stating that “bad news is an investor’s best friend. It lets you buy a slice of America’s future at a marked-down price.” A recovery for the economy should lead to a rebound in earnings as economic activity, corporate investment and consumer demand increase, boosting equity performance. The end of cheap credit could bode well for a more stable economic system during the tenure of the new president, and should mean that future equity market performance will be built on solid foundations. Tom Elliott is a Global Strategist at JP Morgan Asset Management Any forecasts or opinions expressed are those held by JPMorgan Asset Management and are subject to change. The views expressed are not to be taken as advice or recommendation to sell or buy shares. 23_FS_1108.qxd 06/11/2008 10:48 Page 1 MARKET MOVES BUPA APPOINTS NEW FINANCE DIRECTOR Healthcare specialist Bupa International has appointed Wayne Close to the role of finance director, with responsibilities across the organisation’s global operations. A Bupa veteran of 14 years, Close has gained extensive experience across many areas of the business, working in senior financial positions in Bupa Hospitals, Bupa UK Health Insurance and within the organisation’s international divisions. His most recent role was as development director, international businesses. He spent four years in Saudi Arabia as chief financial officer, then chief operating officer. Aon Limited, the insurance broker and risk adviser, has appointed Pauline Colvin as its chief risk officer. She has previously been chief risk officer for Skandia, group risk director at Royal & SunAlliance and director of risk, compliance and internal audit at Pearl Assurance. She has also worked as a financial controller and, early in her career, worked as an auditor at Coopers & Lybrand. David Mead, Aon’s chief operating officer, commented: “Ensuring we have the right processes in place to truly embed effective risk management as an integral part of our firm’s culture is vital. Not only does such an approach ensure we conform to FSA regulations and guidelines, it also enables us to be more effective at implementing our UK growth strategy through the use of Enterprise Risk Management disciplines. We’re fortunate to have someone of Pauline’s calibre and experience coming aboard.” Keith Biddlestone, managing director of Bupa International, said: “Wayne brings a wealth of international experience. He will play a key role in our ambitious growth plans.” ELSIGOOD BOOSTS PLANNING AT COOPER PARRY PWC APPOINTS BAUER TO INSURANCE ROLE Jonathan Elsigood has been made director at Midlands-based practice Cooper Parry. PricewaterhouseCoopers has made Achim Bauer a partner in its European insurance practice. He will focus particularly on the UK and German markets. Bauer has over 25 years’ experience in the banking and insurance sector acting both in an executive capacity in a number of leading financial institutions across Europe and in an advisory capacity for a wide spectrum of European financial services companies. Ian Dilks, PwC partner and global insurance leader, said: “Achim’s appointment comes at a particularly pertinent time for the industry. Many of the world’s leading insurance groups are headquartered in Europe. A combination of current market turmoil and of new regulation is likely to result in considerable changes within the industry. Achim’s depth of experience and advisory expertise will supplement ouradvisory capabilities across Europe and will enable us to better support our clients.” HARRIS LIPMAN EXPANDS TO MEET DEMAND North London practice Harris Lipman has announced a number of recruits. Goburdhun, who will also carry out audit and accountancy assignments. Michael Bernstein has joined the practice as a partner. He joins from his own practice having previously worked for Baker Rooke, BDO Stoy Hayward. His portfolio will be managed by Anita The firm has also appointed Nilesh Pabari, ex of Baker Tilly, as audit and accounts manager, Timothy Gunn as accounts senior and Payal Somani as semi-senior accountant. f da COLVIN TACKLES RISK AT AON Having spent 20 years at PricewaterhouseCoopers, Elsigood’s new role will focus on personal financial planning advice: “I provide advice across a broad range covering personal tax advice, investment planning, pensions and protection planning. In many respects, I see my role as helping clients formulate an overall strategy for their wealth, knitting together the various elements of tax, investments, pensions etc. “This is a very important step in the process of ensuring clients receive excellent financial planning advice that is fee-based, independent and impartial. It is also often overlooked in the process of providing the more specific advice clients require.” FS FOCUS November 2008 23 CONFIDENCE IS VITAL TO FINANCIAL SERVICES. Inspiring confidence in financial services The ICAEW financial services faculty is taking a leading role in debating issues affecting trust in the sector. The inspiring confidence in financial services campaign examines the relationships and information flows between providers, consumers and regulators to develop new insights and ideas. Read our issue papers at: www.icaew.com/fsfinspiringconfidence Inspiring confidence in financial services B1251702 FSF ads_FEB.indd 2 16/1/08 13:48:37
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