HOT TEAMS: HOW TO SIZZLE AND NOT BURN Tonya Peck & Kent Sullivan, Microsoft June 22, 2011 #DMISeattle Hot Teams… • Share a common purpose • Sponsor innovation (risk taking) • Create stronger social support system (fosters trust) • Encourage diversity • Support faster new hire ramp • Foster a community environment • Promote a collaborative approach to problem solving while maintaining individual accountability Team maturation model Transforming Interdependence Cohesion Performing Tension Norming Storming Commensing Problem solving Open data flow Forming Organization Dependency Orientation Personal Relations Celebration Task Functions B. Tuck man, Stages of Small Group Development Revisited (1977) Which traits do you experience on your team? Which traits do you want for your team? Our learning journey… Asking Why + Exploring How + Practicing When Creating a Hot Team Basadur CPS* Profile *Creative Problem Solving GAINING KNOWLEDGE LEARNING BY DIRECT EXPERIENCE IMPLEMENTER: Getting things done IV I GENERATOR: Getting things started APPLYING KNOWLEDGE USING KNOWLEDGE FOR EVALUATION USING KNOWLEDGE FOR IDEATION OPTIMIZER: Turning abstract ideas into practical solutions & plans III II CONCEPTUALIZER: Putting Ideas together LEARNING BY DETACHED ABSTRACT THINKING Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Basadur CPS Sample Profile GAINING KNOWLEDGE LEARNING BY DIRECT EXPERIENCE -60 IMPLEMENTER: IV Getting things done GENERATOR: Getting things started -40 I -20 USING KNOWLEDGE FOR EVALUATION -60 -40 -20 0 20 40 60 APPLYING KNOWLEDGE USING KNOWLEDGE FOR IDEATION 20 OPTIMIZER: Turning abstract ideas into practical solutions & plans II III 40 CONCEPTUALIZER: Putting Ideas together 60 LEARNING BY DETACHED ABSTRACT THINKING Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Basadur CPS Profile Stages I: GENERATOR II: CONCEPTUALIZER III: OPTIMIZER IV: IMPLEMENTER Initiator Idea developer Test and experiments Confirms consent with others for changes Comfortable with ambiguity Patient Thinker Creates practical, step-bystep plans & solutions Makes changes work and stick Sensitive to surrounding environment Able to form the “big picture” Does thorough analysis Will do and try anything to make solution work Likes to get things started Develops understanding Confirms ideas and opinions Experiments & alters plans to make them work in real world IV: IMPLEMENTER I: GENERATOR II: CONCEPTUALIZER III: OPTIMIZER Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Generators’ view of Optimizers IMPLEMENTER: IV Getting things done II • Think they are too narrow minded GENERATOR: Getting things started • Cannot see the big picture • Think they know the right answer but it is for the wrong problem Optimizer OPTIMIZER: Turning abstract ideas into practical solutions & plans • “Green eyeshade people” III II CONCEPTUALIZER: Putting Ideas together Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Optimizers’ view of Generators IMPLEMENTER: IV Getting things done I Generator GENERATOR: Getting things started • Think they are unable to focus on the real problem • Think they start working on 5 new problems before main one is solved • They are hard to pin down III OPTIMIZER: III Turning abstract ideas into practical solutions & plans II CONCEPTUALIZER: Putting Ideas together Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Conceptualizers’ view of Implementers Implementer IMPLEMENTER: • Think they are dangerous because they’ll do anything IV I Getting things done GENERATOR: Getting things started • Don’t appear to think first • Bang their heads against the wall OPTIMIZER: III Turning abstract ideas into practical solutions & plans IIII CONCEPTUALIZER: Putting Ideas together Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Implementers’ view of Conceptualizers • Should not get paid IV IMPLEMENTER: IV Getting things done I GENERATOR: Getting things started • Never see them do anything • Always see them thinking OPTIMIZER: III Turning abstract ideas into practical solutions & plans II Conceptualizer CONCEPTUALIZER: Putting Ideas together Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Think of a teammate with whom you have: a smooth relationship a tense relationship Thoughts on their predominate CPS styles? DMI Conference Attendee Profiles IMPLEMENTER: IV Getting things done I GENERATOR: Getting things started OPTIMIZER: III Turning abstract ideas into practical solutions & plans II CONCEPTUALIZER: Putting Ideas together CPS Profiles By Occupation LEARNING BY DIRECT EXPERIENCE ENGINEERS 80% USING KNOWLEDGE FOR EVALUATION DESIGNERS USING KNOWLEDGE FOR IDEATION 80% ARCHITECTS 80% LEARNING BY DETACHED ABSTRACT THINKING Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. CPS Profile Differences by Job Role 45.0% 40.0% 35.0% 30.0% 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Individual contributor Generators Sr. individual contributor First-level manager Conceptualizers Second-level manager Optimizers Upper-level manager Implementers Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Basadur Problem Solving Process ACTION SOLUTION IMPLEMENTATION 8 PROBLEM FINDING PROBLEM FORMULATION 1 ACCEPTANCE 7 2 6 3 PLAN 5 EVALUATE & SELECT FACT FINDING PROBLEM DEFINITION 4 IDEA FINDING TEST SOLUTION FORMULATION Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Overlaying Process with Profiles GAINING KNOWLEDGE LEARNING BY DIRECT EXPERIENCE IMPLEMENTER: Getting things done IV ACTION SOLUTION IMPLEMENTATION 8 PROBLEM FINDING I PROBLEM FORMULATION 1 ACCEPTANCE 7 2 FACT FINDING USING KNOWLEDGE FOR EVALUATION USING KNOWLEDGE FOR IDEATION 6 APPLYING KNOWLEDGE 3 PLAN 5 OPTIMIZER: Turning abstract ideas into practical solutions & plans GENERATOR: Getting things started III EVALUATE & SELECT PROBLEM DEFINITION 4 IDEA FINDING II SOLUTION FORMULATION LEARNING BY DETACHED ABSTRACT THINKING APPLYING KNOWLEDGE CONCEPTUALIZER: Putting Ideas together GAINING KNOWLEDGE Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission. Get to know your teammates Friction provides traction Healthy friction breeds creativity How will you apply what we’ve explored today? What is one thing you will do different in your team? Design isn’t in the service business, it’s in the LEADERSHIP business. -Joseph Kinnebrew, artist How will you apply what we’ve explored today? What is one thing you will do different in your team? Thank You! “The last thing I look for when starting a project is another me... because I already have one.” Bill Buxton (2007) [email protected] & [email protected] Bibliography • Basadur Applied Creativity, www.basadur.com • The Art of Innovation, Tom Kelly • Conscious Business, Fred Kofman • Creative Approaches to Problem Solving: A Framework for Change, Scott G. Isaksen, K. Brian Dorval, and Donald J. Treffinger • Drive: The Surprising Truth About What Motivates Us, Dan Pink • Group Genius, Keith Sawyer • Five Questions That Change Everything, John Scherer • Flow The Psychology of Optimal Experience, Mihaly Csikszentmihalyi • Forming Storming Norming Performing: Successful Communication in Groups and Teams, Donald Egolf • Presence, Peter Senge Personality and work style indicators: MBTI/Basadur Mapping CPSP Styles MBTI Scale GAINING KNOWLEDGE LEARNING BY DIRECT EXPERIENCE IMPLEMENTER: IV Getting things done I J USING KNOWLEDGE FOR EVALUATION OPTIMIZER: III Turning abstract ideas into practical solutions & plans S I E N EI SN TF JP Generator (Quadrant 1) -.33** .04 .06 .24** Conceptualizer Optimizer Implementer (Quadrant 2) (Quadrant 3) (Quadrant 4) -.10 .35** .04 .22* .14 -.37** -.04 -.23** GENERATOR: Getting things started P USING KNOWLEDGE FOR IDEATION II .28** -.01 -.04 -.23** APPLYING KNOWLEDGE CONCEPTUALIZER: Putting Ideas together LEARNING BY DETACHED ABSTRACT THINKING Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
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