How to read your bill. Confused about your bill? Read on and things will be clear in no time. 1. Account Number – Your account number can be used for setting up bank payments. It is also a unique identifier used by our Customer Service Reps to identify service to a specific account. SOPHIA SMITH 1 2. Monthly Service Plans – • Total cost of your Monthly Service Plans and any pro-rated charges. You’ll see partial charges in the Account Detail section from your activation/change date to your bill date when you first activate or whenever you change monthly service plans or features. Account Number : 11000000003722 BILL DATE : Apr 04, 2013 PAGE 1 of 5 BILL SUMMARY CURRENT CHARGES Important information about your services will be written here. • You can view all included services as part of your Monthly Service Plans in the Account Detail section. 3. Add-ons and Other Services – Additional features that are not included as part of your Monthly Services Plans for which charges apply. 2 Monthly Service Plans 3 Add-ons and Other Services $70.00 $5.00 $5.00 $0.60 $5.00 $5.00 $2.00 4 Nationwide Airtime Long Distance Charges Roaming Charges Data and Other Services Other Charges and Credits Taxes HST 9 Total Taxes Total Current Charges 5 6 7 8 YOUR LAST BILL $12.04 $12.04 $104.64 10 Amount of Last Bill Mar 05, 2013 Payments Total Previous Charges Brought Forward Payment received after Apr 02, 2013 may not be reflected on this invoice. Note: Not all Add-ons and Other Services are subject to pro-ration. 11 Total Amount Due $0.00 $0.00 $0.00 $104.64 4. Nationwide Airtime – Total cost when going over your airtime limit. It also includes charges for stacked overages. 5. Long Distance Charges – US and international long distance charges bucketed into zones. 6. Roaming Charges – Charges for using your phone outside of Canada for voice, data and SMS. 7. Data and Other Services – Costs for text, picture and video messaging, as well as other data charges when surfing the web. 8. Other Charges and Credits – In this section you’ll see charges for 411 calls, provincial or municipal 911 fees (these fees vary by province, if applicable to your province), paper bill fee, Device Balance Repayment and Late Payment Charges. Avoid late-payment charges by setting up Self Serve pre-registered credit card payments. 9. Total Taxes – All applicable federal and provincial taxes, including any tax on adjustments to your account. 10. Your Last Bill – Any payments, payment reversals or adjustments made since your last bill. 11. Total Amount Due – Amount owing on this bill. Payments are due on receipt. Your Device Balance is the cost to upgrade or renew your device before the end of your service term. Details on this balance can be found on the Account Detail Section of your bill. 12. Starting Device Balance – This is the discount you originally received for your device when you signed your service term. 13. Last Month’s Balance – The Device Balance that appeared on your previous month’s bill. 14. Monthly Credit – Over the length of your service term, PC mobile automatically reduces your Device Balance each month by a set amount. This set amount, or Monthly Credit, is equal to your original device discount divided by the number of months in your service term. Monthly Credit does not draw down on your first invoice. At the end of your service term, the Device Balance is $0. 15. Current Device Balance – The current cost to upgrade or renew your device prior to the end of your service term. This amount is also used to determine the cost for cancelling your service. Note: Device Balance is not pro-rated at cancellation but The Device Balance is automatically rounded to the next month should you cancel your service term mid-month. ACCOUNT DETAIL YOUR DEVICE BALANCE Number/Device Information 12 13 UPDATED AS OF: Apr 2013 Starting Last Device Month's Balance Balance 14 15 Monthly Credit Current Device Balance 4187208505 Nokia Lumia 520 - New/Neuf $180.00 $0.00 $0.00 $180.00 4187208506 Samsung Galaxy Ace II X - New/Neuf $180.00 $0.00 $0.00 $180.00 More details about this can be found online at pcmobile.ca/billing