1. business and industrial
2. business operations
3. business plans

Register by February 28 to SAVE $100
New & Improved for 2006
Advanced Practitioners’
Think Tank
Diversity Health Care Think Tank
2-Day Intensive Workshop: The
Seven Keys: Infusing Passion into
Your Organization
(see page 17 for details)
Learn How To:
Recruit and Retain
Diverse Talent
Develop Robust Succession
Plans that Ensure Diversity in
Top Leadership Ranks
April 10 – 12, 2006 • InterContinental Buckhead • Atlanta, GA
Link Diversity Management with
Financial Performance
Approach Diversity
Systematically
Lead Authentically by Building
Trust and Enabling Success
Demonstrate the Habits of
a Global Leader
Build a Case for DiversityBased Corporate Citizenship
Morris Dees
Rosario Marin
Lee Mun Wah
Dr. Pedro
Noguera
Paul
Rusesabagina
Anna
Deveare Smith
civil-rights lawyer
and combatant of
hate groups
former U.S. Treasurer and
highest-ranking Latina in
the G. W. Bush Administration
filmmaker, author, and
producer and director
of The Color of Fear
Cultivate Strategic
Relationships with
Community Leaders
Plus, Walk Away With...
FREE 2006 Diversity Recruitment
Guide
FREE Best Practices in
Diversity Toolkit
FREE Research-Based Case Study
on Diversity’s Link to Financial
Performance
award-winning
educator, urban
sociologist, and
activist
hero depicted in Hotel
playwright, actor,
Rwanda; 2000 recipient of the and professor
Immortal Chaplains Prize for
Humanity
An Action Plan from Applied
Learning Teams
Platinum Sponsors
Summit Chair:
Martha Fields
author, Love Your Work
by Loving Your Life
Produced by
781.402.5555
www.linkageinc.com
Practical Solutions for Building Inclusive
and Productive Organizations
April 10 – 12, 2006
InterContinental Buckhead
Atlanta, GA
TABLE OF CONTENTS
Summit Agenda ...............................................3
Attendee Benefits ..................................... 4 – 5
Keynote Speakers ..................................... 6 – 7
2-Day Intensive Workshop ...............................8
Learning Tracks ........................................ 9 –13
Applied Learning Teams.................................14
Industry-Specific Think Tank and
Advanced Practitioners’ Think Tank ...............15
Scholarships and Discounts ...........................16
Post-Summit Workshops................................17
Sponsors and Partners .......................... 18 – 19
Registration Information ................................20
An Invitation from the Summit Team
We are a community, united by a collective passion and mission.
Our vision is an inclusive society that is so pervasive it transforms
our workplaces and all aspects of our lives. To achieve this vision
we must focus on diversity work beyond our office walls. We must
direct our energy towards initiatives that drive change, not just in
our businesses, but also in our communities, in our country, and
around the world.
The Summit on Leading Diversity’s mission is to develop your
capacity as a diversity leader to create an inclusive workforce,
management team, and leadership team. In 2006 we will focus on
initiatives directly impacting employees by helping organizations
create inclusive work environments that demand diversity
competence from managers and leaders. We will discuss how to
connect diversity with every function in an organization, shifting
diversity from a stand-alone initiative to a core component of all
business activities. Additionally, we will address the greater macro
strategy of championing personal and corporate investments
in local communities and K-12 children, ensuring that we are
feeding a skilled talent pipeline to build a more diverse talent pool
for the future of our organizations.
In summary, the content addressed at The 2006 Summit on
Leading Diversity will combine practical approaches and action
plans with a spirit and energy that will enable you to create and
execute integrated diversity strategies, which will positively impact
employees, business results, and your surrounding communities.
We hope you will join us and more than 600 participants in
Atlanta.
Robin Pedrelli
Summit Co-Chair
Linkage, Inc.
2
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
Karina Wilhelms
Summit Program Manager
Linkage, Inc.
Register by February 28 to SAVE $100
SUMMIT CURRICULUM
SUMMIT DAY ONE: MONDAY, APRIL 10, 2006
7:00AM – 8:30AM Breakfast and Registration
8:30AM – 8:45AM Opening Welcome
8:45AM – 10:00AM Keynote Address: Rosario Marin – Choosing to Succeed: Following Your Path and Lighting the Way for Others
Learning Tracks Track 1
10:15AM – 11:30AM Sustaining a Long-
Term Diversity Change
Initiative: Lessons from a
Business University
Track 2
Track 3
Track 4
Track 5
Mission Possible:
Systematic Diversity
Integration at UBS
Total Systems Change
Intervention: Leveraging
Inclusion and Diversity
The Business Case for
Corporate Citizenship
Don’t Shout at Me, I Can
Hear You
Utilizing a Whole
Systems Approach to
Implement Your Diversity
Strategy
Leadership in the Global
Market
Persistent Health
Disparities Belie Success
of Diversity Initiatives
Body Size as a Dimension
of Diversity
11:30AM – 1:00PM Lunch and Exposition
1:00PM – 1:45PM Sponsor Education Sessions
2:00PM – 3:30PM Learning Team Meetings
3:30PM – 4:45PM A No-Nonsense
Inclusiveness Strategy
that Gets Results: The
Ernst & Young Model
5:00PM – 6:00PM Keynote Address: Morris Dees – Teaching Tolerance: Transforming our Schools, our Communities, and our Purpose
6:00PM – 7:30PM Grand Reception in the Expo Hall
SUMMIT DAY TWO: TUESDAY, APRIL 11, 2006
7:30AM – 8:30AM Breakfast
8:30AM – 9:30AM Keynote Address: Lee Mun Wah – Building Bridges: Combating Racism with Understanding
9:30AM – 10:30AM Break in the Expo Hall
10:30AM – 11:15AM Sponsor Education Sessions
11:30AM – 1:00PM Keynote Address and Lunch: Honoring Diversity Excellence – The Diversity Tipping Point: We Can Change the World
1:15PM – 3:15PM Learning Team Meetings
3:30PM – 4:45PM Optimizing Your Diversity
Pipeline: A Case Study
from General Mills
Diversity Systems
Integration: A Case Study
from Sun Microsystems
Leveraging Your
Leadership Style to
Maximize Results
The Link Between
Diversity and Corporate
Responsibility: Lessons
from Weyerhaeuser
Building Bridges: Lesbian,
Gay, Bisexual, and
Transgender People in the
Workplace
5:00PM – 6:00PM Keynote Address: Dr. Pedro Noguera – Exposing Education in America: Are We Leaving Urban Youth Behind?
SUMMIT DAY THREE: WEDNESDAY, APRIL 12, 2006
7:30AM – 8:30AM Breakfast Buffet
8:30AM – 9:30AM Keynote Address: Anna Deavere Smith – A Journey of Discovery
9:45AM – 11:00AM Retention and Consensus
Building at WrightPatterson Air Force Base
Using Six Sigma to Drive
Diversity Results: A
Case Study from Bank of
America
Becoming an Authentic
Leader of Diversity
Educational Disparity in
the U.S.: How Corporate
America Can Respond
Intergenerational
Communication: Creating
Synergy through
Understanding
11:15AM – 12:15PM Keynote Address: Paul Rusesabagina – A Light in Dark Times: One Man’s Story of Courage, Compassion, and Leadership
12:15PM – 12:30PM Closing Remarks
1:00PM – 5:00PM Post-Summit Workshops
1. Linking Diversity Management to Financial Performance – Craig Clayton
2. The Diversity Practitioner as Leader – Steve Hanamura
“
Program subject to change.
A truly eye opening experience. I highly recommend this to any diversity practitioner, and plan to recommend
”
my military counterparts attend next year’s conference!
Tarrance Mosley
chief, Military Equal Opportunity
US Air Force
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
3
Summit Chair
The Summit on Leading Diversity – Linking Yo
Because our Missio
Martha R.A. Fields
president and CEO
Fields Associates, Inc.
Summit Advisers
Dr. Barbara J. Addison Reid
executive director
of Human Resources
Bentley University
Subha V. Barry
managing director
head of Multicultural Careers
Merrill Lynch
Tracy Brown
presidenty
Diversity Trends LLC
Candi Castleberry-Singleton
chief diversity officer
Sun Microsystems
Kim Cromwell
principal
Cromwell Consulting
Ralph de Chabert
vice-president, Employee
Relations and Diversity
McKesson Corporation
Patricia FitzGerald
marketing manager
Novations Group Inc.
Daryl Herrschaft
director
HRC Workplace Project
Human Rights Campaign
The Summit on Leading Diversity serves with the mission of creating real, sustainable
change that mirrors the demographic make-up of this country. We recognize that our
success is contingent on your success. You are the change leaders and the impassioned
implementers – we are your source for best practices, benchmark data, successful
strategies, tools, and inspiration. The purpose of this Summit is to bring together the
people, resources, and content knowledge that will lead to your success.
We invest in your success through:
World-Class Keynotes
The keynote presentations provide opportunities for deep personal growth and
reflection. Each presenter is a catalyst for change, and all our honored guests have
important lessons to share. In the end, attendees leave renewed, inspired, and full of
ideas to apply to their important work.
Critical Skill-Building Breakout Sessions
Hands-on and results-focused, the breakout sessions are designed to provide the knowhow necessary to take your diversity initiative to the next level. These sessions address
the most pressing issues facing diversity practitioners today, and all are led by dynamic
presenters with content expertise.
Applied Learning Teams
Laraine Kaminsky
Facilitator-led, learning teams enable attendees to develop action plans for specific
challenges and goals in small work groups. In the end, participants walk away with
practical tools and best practices, a strategy for improvement, and a new peer network.
Jessica McWade
Post-Summit Workshops
executive vice president
Graybridge Malkam
president
McWade Group, Inc.
Myrna Marofsky
president
ProGroup
In-depth and hands-on, these 4-hour workshops will develop the skills necessary
for your day-to-day diversity work. Our expert presenters will help you to focus
intensively on a specific skill and build an action plan to bring back to the office.
Attending a post-summit workshop is the perfect compliment to your Summit
learnings.
Jerome Miller
president
The Delta Air Lines Foundation
VP, Global Diversity
& Community Affairs
Delta Air Lines
asst. VP, Strategic Relations
& Diversity Initiatives
BellSouth Corporation
director workforce strategies
& programs
Georgia-Pacific Corporation
Michelle Nelson
Rosalyn Taylor O’Neale
Seth Smiley
americas ethnicity leader
Ernst & Young LLP
4
Clarence O’Banner
CEO & fearless leader
Barnes, O’Neale & Assoc.
Texanna Reeves
diversity thought leader
and consultant
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
Linda Stokes
president & CEO
PRISM International, Inc.
Judy L. Turnock
founder and president
Hunter Management
Group, Inc.
You with the Right Resources and Connections...
Register by
February 28 to
on is Your Success
SAVE $100
Dollar for dollar, this Summit represents the best diversity
event on the market.
The agenda bridges visionary keynotes, in-depth skill-building sessions,
best-practice benchmarking, and multiple networking opportunities.
FREE Diversity Resources
NEW
THIS
YEAR
FREE Diversity Recruitment Guide – This research report outlines a comprehensive
list of diversity recruitment resources, websites, partner organizations and
associations, and recruitment strategies. The information contained in the report is
based on a compilation of resources and information shared by recruiters across the
country. (If you are unable to attend the Summit, you may purchase this item for $295.)
NEW
THIS
YEAR
FREE Diversity’s Link to Financial Performance: A Research-Based Case Study –
When measuring the impact of managing diverse human capital in an organization,
there are three focus areas: The Top-Line (Revenue Increases), The Bottom-Line
(Cost Reductions), The Pipe-Line (Recruiting & Retention).
Starting in February, 2006, Craig Clayton, Sr. will conduct a Diversity ROI Study
tracking these three primary areas. The data will be assimilated and reported to the
participants at The 2006 Summit on Leading Diversity. (If you are unable to attend
the Summit, you may purchase this item for $249.)
FREE Best Practices in Diversity Toolkit – The toolkit is a research-based
Alumni collaborative work that includes best practices, tools and models, and leading
Favorite research and articles. This research supports the Summit’s continuous learning
initiative by providing attendees with information they can access year-round. (If
you are unable to attend the Summit, you may purchase the toolkit for $295.)
“
The keynote speakers
overall re-energized me and
reinforced my belief that our
work is vital. The presenters
were knowledgable and
participants were willing to
share best practices. Overall,
it was excellent and I plan
to continue to support the
conference.
”
Mary Cofer
director of personnel services & EEO
American Electric Power Company
FREE Diversity Teleconference Series – This event is committed to creating
Continuous opportunities for attendees to stay connected long after the Summit closes. In
Learning support of this vision, all attendees are invited to participate in monthly, expert-led
teleconference sessions. (If you are unable to attend the Summit, you may purchase
the option to participate in the teleconference calls for $495.)
Ilene C. Wasserman, PhD
principle
ICW Consulting Group
adjunct faculty, The Fielding
Graduate Institute
Mary-Frances Winters
president and CEO
The Winters Group, Inc.
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
5
Keynote Presenters
Rosario
Morris
Lee
Choosing to
Succeed: Following
Your Path and
Lighting the Way
for Others
Teaching Tolerance:
Transforming
our Schools, our
Communities, and
our Purpose
Building Bridges:
Combating Racism
with Understanding
DEES
MARIN
MUN WAH
MONDAY, APRIL 10
8:45 AM – 10:00 AM
MONDAY, APRIL 10
5:00 PM – 6:00 PM
TUESDAY, APRIL 11
8:30 AM – 9:30 AM
Rosario Marin came to America from Mexico
at the age of 14 unable to speak English. In
August of 2001, Ms. Marin, the daughter of
a janitor and seamstress, was sworn in as the
41st Treasurer of the United States, becoming
the highest ranking Latina in the G.W. Bush
Administration and the first foreign born U.S.
Treasurer to hold this office. After her son
Eric was born with Down Syndrome, Ms.
Marin became a fierce advocate for people
with disabilities, and she saw a particular
need for a support and advocacy group to
help Spanish speaking families with children
with disabilities. In 1987, Ms. Marin founded
such a group, which later came to be called
FUERZA, and as President she spent countless
hours assisting and counseling families and
lobbying the California Legislature to change
the laws to help people with disabilities. Ms.
Marin was later appointed by Governor Wilson
to Chair the State Council on Developmental
Disabilities, and in 1996 Marin was named
to the Special Olympics Board of Directors,
where she continues to serve today.
During the civil rights movement, lawyer
Morris Dees, Jr. took racism head on by
actively aiding minorities in court. His chain
of ground-breaking victories pushed the civil
rights agenda forward by leaps and bounds.
In 1971, he co-founded the Southern Poverty
Law Center as a small civil rights law firm,
which is internationally known today for its
tolerance programs, legal victories against white
supremacists, and tracking of hate groups.
To help educate young people about the civil
rights movement, Mr. Dees spearheaded the
construction of The Civil Rights Memorial
and developed ideas for “Teaching Tolerance,”
the Center’s well-regarded education project.
Several years ago, Mr. Dees developed an
innovative legal strategy: the leadership of racist
organizations would be held accountable for
the violent consequences of their activities.
In 1987, he used the strategy in a $7 million
wrongful death suit against the United Klans
of America, charging that its message of
racial hatred and violence inspired two Klan
members to lynch a young, black man. Mr.
Dees won, and the local Klan was bankrupted.
Lee Mun Wah is a Chinese American
community therapist, documentary filmmaker,
Special Education educator, performing poet,
Asian folkteller, and author. He is also the
Director of StirFry Seminars & Consulting,
which works with corporations, government
agencies, educational institutions, and
social agencies to facilitate diversity issues
through healthy and authentic cross cultural
relationships. Mr. Mun Wah is director and
producer of a number of award-winning films,
the best known being The Color of Fear.
Completed in April 1994, the documentary
shows eight men of diverse ethnicities talking
openly about racism. He focused on men
because he’d “never seen a film where men
of color were just talking to whites [about
racism].” In 1995 Oprah Winfrey presented a
one hour special on his work and life that was
viewed by over 15 million viewers across the
nation.
Ms. Marin’s story is an incredible example
of how one individual changed her life by
choosing success despite her circumstances.
Although her personal story of triumph is
amazing, her true success lies in her decisions
to help others by leading large scale change in
both the Hispanic community where she lived
and the disabled community at large.
Morris Dees demonstrates that teaching
tolerance with our words and actions is the key
to transforming our world. Our mission must
extend beyond the corporate walls to permeate
every action of our lives.
On a personal level, Lee Mun Wah started
this work hoping to confront his own feelings
following his mother’s 1985 murder by an
African-American man. He will share with us
about his conscious decision to choose love and
understanding over fear and ignorance, and
demonstrate how to help others do the same
through open communication and dialogue.
Honoring Diversity Excellence – THE DIVERSITY
TUESDAY, APRIL 11
11:30 AM – 1:00 PM
This Summit is committed
to honoring diversity
leaders in corporate
America, showcasing their
accomplishments and
6
learning from their experiences. In a panel
moderated by Michael Hyter, president
and COO of Novations, Inc, Linkage
will recognize diversity practitioners from
our 2006 partner organizations who have
excelled in their diversity work both inside
and outside of their organization.
Small changes in the way people behave
can have dramatic effects in the way
organizations, communities, and world
populations behave. Malcolm Gladwell’s
thesis that ideas, products, and behaviors
“spread just like viruses do” can be applied
to diversity agendas. The goal – to amass a
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
Dr. Pedro
NOGUERA
Anna
Paul
A Journey of
Discovery
A Light in Dark Times:
One Man’s Story of
Courage, Compassion, and
Leadership
DEVEARE
SMITH
Exposing Education
in America: Are
We Leaving Urban
Youth Behind?
RUSESABAGINA
TUESDAY, APRIL 11
5:00 PM – 6:00 PM
WEDNESDAY , APRIL 12
8:30 AM – 9:30 AM
WEDNESDAY, APRIL 12
11:15 AM – 12:15 PM
An urban sociologist, Pedro Noguera is
a professor in the Steinhardt School of
Education at New York University and
the Co-Director of the Institute for the
Study of Globalization and Education in
Metropolitan Settings (IGEMS). He is one
of America’s leading urban sociologists,
whose research focuses on the ways in
which schools are influenced by social
and economic conditions in the urban
environment. One of America’s leading
experts on education reform, he speaks
openly about the challenges faced by schools
and students trying to create a safe, secure,
and academically rewarding environment.
Dr. Noguera is an expert on topics such
as urban school reform, conditions that
promote student achievement, youth
violence, the potential impact of school
choice and vouchers on urban public
schools, and race and ethnic relations in
American society.
Hailed by Newsweek as “the most exciting
individual in American theater,” playwright
and performance artist Anna Deavere Smith
uses her singular brand of theater to explore
issues of race, community, and character in
America. She was awarded the prestigious
MacArthur Foundation “genius” Fellowship
for creating “a new form of theater — a
blend of theatrical art, social commentary,
journalism, and intimate reverie.” Ms. Smith
is perhaps best known as the author and
performer of two one-woman plays about
racial tensions in American cities — Fires in
the Mirror (Obie Award-winner and runnerup for the Pulitzer Prize) and Twilight: Los
Angeles 1992 (Obie Award-winner and Tony
Award nominee).
In April, 1994, Paul Rusesabagina was the
acting manager of the Mille Collines Hotel
perched on a hillside in the heart of Rwanda’s
rambling capital Kigali. As ethnic Hutus
began killing their Tutsi neighbors, Mr.
Rusesabagina—a Hutu married to a Tutsi
woman—turned his hotel into an impromptu
refugee camp for more than a thousand
terrified Tutsis and moderate Hutus. Over
the course of 100 days, almost one million
people were killed in Rwanda. Deserted by
international peacekeepers and armed with
little more than a persuasive tongue, a drink
cabinet, and a fax machine, Mr. Rusesabagina
kept the bloodthirsty militia outside the gates
during the entire hundred days of slaughter.
In the end, he survived along with his wife
and three children, as did most of the refugees
he sheltered. From that time to date, Mr.
Rusesabagina has worked as a businessman
and owns a transport company. He is also still
involved in charitable organizations aiding
survivors of the Rwandan tragedy and is in the
process of setting up a foundation in his name
for further assistance.
In this address, Dr. Noguera presents a
dynamic and profound perspective on the
issues of racial inequalities and diversity in
our schools. Explore with Dr. Noguera how
we can provide equal access to education as
he confronts head on the disparities in our
education system.
In this one woman show Anna Deveare
Smith will take us on a journey of discovery
as she transforms herself into an astonishing
number of characters from all walks of
life. Her presentation will provide us
with valuable insight into a multitude of
perspectives on controversial issues facing
America today.
We will learn how one man’s courage can
impact a nation and give hope to the otherwise
hopeless. Paul Rusesabagina’s story will inspire
all of us to find the strength to lead through
even the most desperate times.
TIPPING POINT: WE CAN CHANGE THE WORLD
group of diversity champions who can spread
the concepts and behaviors associated with
inclusion, thus reaching that critical “tipping
point”.
help us make the actionable link between the
concepts presented in the Tipping Point and
our own diversity goals.
MICHAEL C. HYTER is president and COO of
Novations, Inc. a human capital training and
consulting firm providing solutions to increase
the capacity of individuals and organizations
worldwide.
Michael Hyter will lead a round table
discussion of diversity connectors who can
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
7
NEW
THIS
YEAR
The Seven Keys: Infusing Passion
into Your Organization
2-Day Intensive Workshop
April 10 – 11, 2006
A central theme of The 2006 Summit on Leading Diversity is Diversity Systems Integration: Connecting Diversity with All Business
Functions. This integration of diversity into every line of business cannot be accomplished until diversity champions learn how to infuse their
organizations with the skills, knowledge, and passion for diversity and inclusion. Once embraced, this commitment will have a positive and
memorable effect on the leadership style, corporate culture, and overall effectiveness of the organization.
Linkage is pleased to debut a 2-day intensive workshop, which will run simultaneously with the Summit. Participants will attend the keynote
addresses with the Summit participants as well as the workshop sessions during the rest of the 2 days.
Registration Fee: $1,495
The Seven Keys: Infusing Passion into Your Organization
Organizations are constantly searching for a magic formula to help
them create and sustain a visibly diverse and inclusive workplace.
They approach HR or diversity consultants asking for a roadmap to
success that all employees can understand and embrace.
*No discounts apply*
Schedule
DAY 1 – MONDAY, APRIL 10, 2006
8:30AM – 10:00AM
10:00AM – 11:30AM
Keynote: Rosario Marin
Workshop: Part 1
What if there was a formula that aided diversity champions in their
quest for impassioned advocates and their drive for lasting change?
11:30AM – 1:00PM
1:00PM – 5:00PM
Workshop: Part 2
A proven winner has been a series of seven critical steps developed
by Rosalyn Taylor O’Neale. Her latest book, 7 Keys 2 Success:
Unlocking the Passion for Diversity serves as the basis for this indepth, highly applicable skill-development workshop. This session
offers proven techniques that help diversity professional create a
sustainable diversity program and infuse a passion for diversity
in any organization; because in today’s world, inclusivity breeds
innovation and success.
5:00PM – 6:00PM
Keynote: Morris Dees
In this session you will:
• chart the diversity journey for your organization and examine how
each phase will impact your organization
• develop a presentable business case for diversity specific to
your organization
• formulate a strategy for integrating the diversity business case into
all business policies and practices
• develop measurements and deliverables that work
• learn how to engage leaders heads and hearts
• design a training and education program to support your
diversity initiative
• gain strategies for increasing leadership EQ and diversity capability
• develop strategies to overcome the major roadblocks
Lunch and Exposition
DAY 2 – TUESDAY, APRIL 11, 2006
8:30AM – 9:30AM
9:30AM – 11:30AM
11:30AM – 1:00PM
Keynote: Lee Mun Wah
Workshop: Part 3
Keynote and Lunch: Celebrating Diversity Excellence
1:15PM – 4:45PM
Workshop: Part 4
5:00PM – 6:00PM
Keynote: Dr. Pedro Noguera
DAY 3 – WEDNESDAY, APRIL 12, 2006
8:30AM – 9:30AM
Keynote: Anna Deavere Smith
9:45AM – 11:00AM
Break or Attend a Brekout Session
11:15AM – 12:15PM
Keynote: Paul Rusesabagina
.
ROSALYN TAYLOR O’NEALE
As CEO and fearless leader of Barnes, O’Neale & Assoc. a diversified
performance-improvement consulting, training, and executive
coaching firm headquartered in Long Beach, California, Ms.
O’Neale works with Fortune 500 companies as well as professional
associations, and non-profit organizations and government agencies.
Over the past 10 years, Rosalyn has taught the principles of the 7Keys 2Success
to executives in more than twenty-five countries, throughout North and South
America, Africa, Europe, Australia, and Asia.
8
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
LEARNING TRACK 1
Diversity Basics: Recruitment, Retention, and Consensus Building
Monday, April 10, 2006
10:15AM – 11:30AM
Monday, April 10, 2006
3:30PM – 4:45PM
Tuesday, April 11, 2006
3:30PM – 4:45PM
Wednesday, April 12, 2006
9:45AM – 11:00AM
Sustaining a Long-Term
Diversity Change Initiative:
Lessons from a Business
University
A No-Nonsense Inclusiveness
Strategy that Gets Results: The
Ernst & Young Model
Optimizing Your Diversity
Pipeline: A Succession
Planning Case Study from
General Mills
Retention and Consensus
Building at Wright-Patterson
Air Force Base
This session will explore what it has
taken to sustain energy, interest,
and leadership in a long-term
diversity change initiative at Bentley
College. This 13-year change project
has spanned the administrations
of two presidents who differed
significantly in their understandings
and approaches to diversity. As with
any organization-wide change effort
in higher education, the initiative
has involved three very different
subcultures – the faculty, staff,
and students. In this presentation
members of Bentley’s Diversity
Strategy Group will discuss a
number of critical turning points
and strategies that kept the diversity
initiative on the “mainstream” agenda
of the university.
Organizations that understand the
link between diversity and overall
success recognize that there must
be alignment with key drivers to
be successful. But this action can’t
be an additional responsibility – it
must be an integrated responsibility.
Positioning diversity efforts to
support the execution of your overall
strategy can make the difference
between success and sustainability
and a slow meltdown. In this
session senior people leaders from
Ernst & Young will reveal how they
embarked on a strategic process that
fostered buy-in, aligned diversity
with their overall business objectives,
introduced new skills to support
inclusiveness, and integrated diversity
into goal setting.
At General Mills we understand that
the key to our continued success
is having diverse talent at senior
levels in the organization. Diverse
viewpoints and experiences enhance
our ability to stay competitive and
help incoming talent believe they
can achieve their career aspirations
whatever they may be. The talent
pipeline is dynamic and needs
constant feeding and nurturing.
Join us to learn how General Mills
optimizes its diverse talent pipeline.
Retention is one of the truest
measures of a successful
diversity/inclusion program.
Successful retention requires CPR
– Commitment, Planning and
Recruitment. Basic recruitment
concepts and practices that were
employed in the 80s and 90s need
to be updated to meet the changing
demographic demands of this
millennium. Myra Fincher reveals
how consensus was reached and
sound strategic plans were developed
at Wright-Patterson Air Force Base.
She will share how organizations
can engage in new and innovative
ways to recruit and profit through
inclusion.
You will learn how to:
To imbed diversity, the Ernst &
Young people leaders began to
think like their business leaders and
connected diversity to the work that
their professionals and leaders do
everyday.
• take away processes and tools to
help you apply what you learn in
your organization
• reinvent a diversity initiative in an
ever shifting context
• cope with the complexities of
recruitment and retention
• develop strategic collaborations
across the subcultures of an
institution
BARBARA J.
ADDISON REID
is the executive director of Human
Resources and Adjunct Assistant
Professor of Management at
Bentley College
EARL AVERY is special assistant to the
president at Bentley College
MARCY CRARY is associate professor
of management at Bentley College
DUNCAN SPELMAN is professor of
management and director of diversity at
Bentley College
Ernst & Young will share strategies
on how to:
• demonstrate the business case
for diversity and create a broader
definition understood by leaders
and professionals
• build the infrastructure to support
success
• establish priorities and measurable
business objectives
• maximize opportunities for impact
and effectiveness
JOYCE OLSON, is a
senior development
consultant focused on
culture change and
inclusiveness for the North
Central Area of Ernst & Young LLP. She
specializes in designing, planning &
implementing transition strategies and
communications, role and organization
design, HR alignment, competency
modeling and program management for
large scale strategic business change.
In this session you will:
• gain an understanding of General
Mills’ pipeline processes and tools
• learn how to establish and maintain
an effective diversity pipeline that
feeds top level positions
KELLY BAKER is the
director of Corporate
Diversity for General Mills in
Minneapolis, Minnesota.
KJIRSTEN MICKESH is
the sr. manager of Corporate
Diversity, and is responsible
for General Mills’ workforce
diversity strategies and
initiatives, providing consultation
and support to human resources
professionals, functional leaders and
General Mills’ employee networks.
In this session you will:
• gain insight into how to define
diversity and inclusion
• develop a basic outline for
consensus building and support
• review “tested” strategies
• discuss a “turn key model” which
highlights the development of
a successful recruitment and
retention strategy
• examine measurement methods for
diversity success
MYRA KENNEDY
FINCHER is the diversity
chief for Wright-Patterson
Air Force Base with a
workforce of more than
15,000. She is responsible for their
innovative and proactive approach to
diversity awareness, education, and
team building. She is also an adjunct
professor at the University of Dayton
and the founder and president of
Kennedy Consultants.
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
9
LEARNING TRACK 2
Diversity Systems Integration: Connecting Diversity with All Business Functions
Monday, April 10, 2006
10:15AM – 11:30AM
Monday, April 10, 2006
3:30PM – 4:45PM
Tuesday, April 11, 2006
10:45AM – 12:00PM
Wednesday, April 12, 2006
9:45AM – 11:00AM
Mission Possible: Systematic
Diversity Integration at UBS
Utilizing a Whole Systems
Approach to Implement Your
Diversity Strategy
Diversity Systems Integration:
A Case Study from Sun
Microsystems
Using Six Sigma to Drive
Diversity Results: A Case Study
from Bank of America
At UBS, our strategy is to
systematically integrate Diversity
into our core business and HR
processes. During this interactive
session, participants will learn how
UBS has successfully embedded
Diversity into all aspects of the
employee lifecycle (from recruiting
to talent management), the annual
business planning process, and
client outreach and marketing.
Organizations are looking for
more effective ways to implement
their diversity strategies. They are
also expecting better results from
those held responsible for driving
this change. The Whole Systems
Approach can create shared vision,
build advocacy, deliver measurable
results, is repeatable, and utilizes
a collaborative approach as its
foundation.
In this session you will:
This session is designed to
provide participants with:
It can be challenging to successfully
deploy a diversity initiative in any
organization. Success requires that
everyone shares ownership of key
responsibilities. In this session
participants will learn how to get
employees at every level to invest
in the initiative. Participants will
also learn strategies for influencing
the leadership agenda and for
integrating global inclusion into
business practices and policies.
In less than five years, Six Sigma— a
data-driven process used to improve
efficiency—has become an integral
part of the culture at Bank of
America. Inevitably, the company’s
simultaneous focus on diversity
has led to Six Sigma projects
that drive and measure results
connected to the representation of
people of color and women in the
corporation’s management. These
efforts have been an important part
of the continual evolution towards
a leadership team that reflects the
diversity of the company’s overall
population.
• find out critical success factors for
diversity integration
• discuss the challenges involved in
working across business units and
regions
• learn how integration drives
ownership and accountability for a
more inclusive workplace
• a change management model that
creates and supports inclusion
• tools to engage, involve, and
inspire the entire organization
• a process that produces
measurable results
LINDA STOKES is
president and CEO of
PRISM International,
Inc. She is a nationally
recognized leader for
counseling and coaching CEOs,
presidents and senior executive
teams. She has assisted organizations
in thirteen countries on six continents
in implementing a comprehensive
strategic approach.
PHIL REED is vice
president of Client
Relationships at PRISM
International, Inc. He
has over 18 years of
experience providing consulting to
companies in the areas of workforce
diversity, EEO/AA compliance, and
supplier diversity. Prior to joining
PRISM, he was the corporate diversity
manager for Siemens and was
responsible for guiding and aligning
the efforts of all the Siemens U.S.
operating companies (approximately
80,000 employees).
10
Participants will learn
strategies for:
• distributing the Global Inclusion
and Diversity Agenda throughout
your organization to gain
company wide buy-in
• partnering with Human
Resources, Branding, and
Communication teams to drive
your strategy
• leveraging employee groups and
executive diversity councils to
execute your strategy
• engaging the key leaders in the
execution of your strategy
CANDI CASTLEBERRYSINGLETON is chief
diversity officer at Sun
Microsystems, where
she created The Global
Inclusion ModelTM, a systems
integration plan that includes
branding and communications, global
talent pipeline processes, global
employee development, employee
engagement, and organizational
measurements. Candi has led teams
in sales, operations, and employee
development.
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
In this session, diversity leaders
from the bank will share models
that have been used to determine
the annual targets against which
Bank of America determines
its success, and through which
executive accountability is
strengthened.
In this session you will:
• be introduced to Six Sigma terms
and methods
• learn how Six Sigma processes
and tools can be used to develop
diversity targets and align them
with all lines of business
• hear about tactics used to support
the achievement of goals
GERI THOMAS is corporate diversity
executive at Bank of America and
is responsible for the
diversity results for the
company. She has been
with Bank of America
since 1970 and has served
in many positions; in addition to her
role in diversity, she also serves as
personnel staffing executive for the
Consumer (branch) Bank Division.
LEARNING TRACK 3
Inclusive Leadership: Building Trust, Enabling Success, and Leading Authentically
Monday, April 10, 2006
3:30PM – 4:45PM
Monday, April 10, 2006
10:15AM – 11:30AM
Tuesday, April 11, 2006
3:30PM – 4:45PM
Wednesday, April 12, 2006
9:45AM – 11:00AM
Total Systems Change
Intervention: Leveraging
Inclusion and Diversity
Leadership in the Global
Market
Leveraging Your Leadership
Style to Maximize Results
Becoming an Authentic Leader
of Diversity
An organization-wide culture
change effort requires a clear set
of leadership capabilities and
characteristics. Fundamental to such
change are leaders who hold a vision
of the need for a new way of doing
business, can create an environment
that supports this vision, and make
the hard calls regarding people and
the old ways that must change.
Such leaders must be willing to
take risks, adaptable, curious,
trustworthy, and be able to engage
with people from an increasingly
wide range of cultures and identity
groups.
Globalization confronts
organizations with the need to
operate under new business rules,
but these new rules are often
ambiguous, counter intuitive, and
complex. To meet this challenge,
corporations are clamoring to
develop global leaders. But what
makes a great global leader? How
does leading diversity change when
moved from a national scale to a
global marketplace?
Leaders can maximize their
organizational impact by sharing
and communicating their vision for
the future in addition to aligning,
inspiring, and enabling others to
share a common direction.
Authentic leadership is essential
to creating an environment of
trust and inclusion in which all
employees are enabled to succeed.
But what does an authentic leader
look like, and how do we get there?
In this session, we will address the
definition of a leader and identify
the building blocks for becoming
an authentic leader – knowing
your strengths and weaknesses,
modeling leadership behaviors,
developing the art of asking good
questions, creating a vision of what
you want to accomplish personally
and organizationally, and speaking
boldly about what is important to
you.
This session offers a real-life picture
of a total systems change in action
at a legacy airline carrier, partnered
with a consulting firm with more
than 25 years of experience creating
cultures of inclusion.
In this interactive session
you will:
• hear examples of how
inclusion has been a powerful
transformational tool in a legacy
airline carrier
• enhance your ability to create
inclusive partnerships and foster
environments where people feel
safe to share ideas, voice concerns,
and take risks
• learn the Seven Critical Actions
that lead to a strategic culture
change
JUDITH H. KATZ is the
executive vice president
of The Kaleel Jamison
Consulting Group.
FREDERICK A. MILLER
is the president and CEO
of The Kaleel Jamison
Consulting Group.
The survival and progress of
companies is contingent on
diversification, entering new
nontraditional markets, and
marketing to diverse populations
locally, nationally, and worldwide.
In this session we will explore the
topic of leadership from a global
perspective, looking at both the
challenges and opportunities that
arise from leading in a global
marketplace.
You will learn:
• the challenges and opportunities
associated with globalization
• how to effectively engage clients
and employees around the world
• how to build trust and
demonstrate authentic leadership
on a global scale
The most effective leaders are able
to find a balance between measuring
and developing their own leadership
attributes and focusing on the
results or metrics that impact the
bottom line. Without distinct
leadership attributes, results won’t
be sustained, and most certainly a
leader who focuses only on results
will eventually have a negative
impact on organizational culture.
In this interactive session
participants will examine how their
own personality, leadership style,
and day-to-day actions directly
impact not only their own personal
success, but also the success of their
organizations.
In this session you will:
• discover the fundamental
attributes of an effective leader
• identify critical drivers that impact
your leadership style
• examine your personal leadership
style and how it can impact daily
interactions
• the competencies needed to lead
in a global marketplace
• uncover the link between effective
leadership and inclusion
ANGELA ROSEBORO is corporate
director, Global Diversity for
Whirlpool Corporation, a Fortune
100 company. Angela has more
than 14 years of progressive human
resource experience in the Banking,
Government, Entertainment, and
Manufacturing industries and has
provided human resource guidance to
a number of Fortune 500 companies.
MICHAEL C. HYTER
is president and COO of
Novations, Inc. a human
capital training and
consulting firm providing
solutions to increase the capacity
of individuals and organizations
worldwide. Until 2005, he was
president and CEO of Novations/J.
Howard & Associates, the division
of Boston-based Novations, Inc. that
specializes in diversity and inclusion
consulting.
You will:
• learn how to create an inclusive
environment in the workplace
• explore methods to create trust
among others
• identify strategies on how
to incorporate the diversity
conversation with becoming an
effective leader
STEVE HANAMURA is
president of Hanamura
Consulting, Inc., a firm he
founded in 1986. Steve
brings over 30 years
experience to the consulting, training
and speaking profession. He is widely
sought after in the areas of leadership
development, managing and leading
diversity initiatives, building effective
teams and managing personal and
organizational change.
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
11
LEARNING TRACK 4
Corporate Responsibility: Linking Diversity with Corporate Citizenship
Monday, April 10, 2006
10:15AM – 11:30AM
Monday, April 10, 2006
3:30PM – 4:45PM
Tuesday, April 11, 2006
3:30PM – 4:45PM
Wednesday, April 12, 2006
9:45AM – 11:00AM
The Business Case for
Corporate Citizenship
Persistent Health Disparities
Belie Success of Diversity
Initiatives
The Link Between Diversity
and Corporate Responsibility:
Lessons from Weyerhaeuser
Educational Disparity in the
U.S.: How Corporate America
Can Respond
Overall, diversity is an important
component of good governance and
good corporate citizenship. When
measured directly, diversity may
appear to have little impact on the
bottom line; however, a company’s
poor diversity performance can
result in significant liability for the
company, creating a ripple effect of
problems throughout the company,
and externally. This session will
discuss the current research and
trends, which support the nexus
between diversity, corporate
responsibility, and shareholder
value.
Corporate America has made
progress toward improving diversity
and cultural competence because
they can see the direct business
case for diversity in the workplace.
Even with such progress, most of
corporate America has NOT yet
made the connection between
the persistent poor health status
of community residents and the
profitability and financial success of
their organizations.
Weyerhaeuser understands there
is a clear link between diversity
and corporate responsibility. In
this session, they will discuss the
growing linkage of diversity to
citizenship - and how it is not only
becoming a critical component of
human resources efforts but has
broader implications as well.
The National Institute for Urban
School Improvement works with
the 100 largest urban school
districts in the nation to develop
inclusive, culturally responsive
educational systems to promote
educational equity, access, and
opportunity for culturally and
linguistically diverse students. We
use a systemic change model to
promote system wide school reform
efforts, and include working with
communities as part of that model.
In this session, we will focus on
the role of the corporate world in
inclusive school reform.
Participants will leave
this session with a better
understanding of:
• why diversity is an important issue
for corporations
• what role diversity plays in good
corporate citizenship
• what the benefits are of
corporations embracing corporate
responsibility
• how being a good corporate
citizen translates to better business
results
LORA MCCRAY is a
social research analyst
at the Calvert Group.
Ms. McCray serves as
a subject matter expert
on corporate governance and ethics
issues. Her primary industry focus
is on the telecommunications and
technology industries. She also
conducts shareholder advocacy on key
corporate social responsibility issues,
such as board diversity.
12
Through this session, participants
will focus on community health
status, health care disparities, and
why it is important that corporate
America help reduce health
disparities.
This session will:
• demonstrate the existence and
implications of health care
disparities
• link the impact of health status
and health disparities to the
bottom-line
• build a business case for
corporations to improve access
to health care and reduce health
disparities
• review models for engaging
corporate America and its
executives in improving health
care disparities
KIM BYAS is the
regional executive with
the American Hospital
Association (AHA) in
Chicago, working with
hospitals and health care systems
in IL, IN MI, OH, and WI. In this
role, Mr. Byas ensures that the AHA
can respond effectively and quickly
on behalf of hospitals in a rapidly
changing environment through strong
grassroots legislative and political
mechanisms.
As diversity becomes more of
a global issue, leaders need to
understand the implications for
their businesses. Customers are
becoming more interested in their
suppliers’ workforce and diversity
strategies. Shareholders are raising
more direct questions about the
diversity of company leadership
and boards. Savvy companies
are developing strategies that
integrate diversity and inclusion
into outreach activities with their
customers, communities, and
sources of talent.
Through this session you
will learn:
• a greater understanding of the
business case behind diversity and
corporate citizenship
• an increased awareness of key
business drivers
• tools useful to leaders interested in
developing better strategies
• an understanding of the
connection between diversity,
affirmative action, and human
rights
EFFENUS HENDERSON is director,
Workforce Representation
and Diversity for
Weyerhaeuser Company,
Federal Way Washington.
He is responsible for
overseeing workforce representation,
EEO, diversity, and inclusion activities
for over 56,000 employees across
North America. As chief diversity
officer, he advises the CEO and senior
management team on diversity related
matters and is a recognized expert in
the field.
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
You will learn about:
• creating connections between
business and schools
• understanding the role of the
business community in ensuring
equity and diversity
• developing pathways for
mentoring and developing diverse
potential employees
SHELLEY ZION is the
associate director of the
National Institute for
Urban School Improvement
and the National Center
for Culturally Responsive Educational
Systems, located at the University of
Colorado at Denver.
LEARNING TRACK 5
Creating Inclusive Work Environments through Cultural Competence
Monday, April 10, 2006
10:15AM – 11:30AM
Monday, April 10, 2006
3:30PM – 4:45PM
Tuesday, April 11, 2006
3:30PM – 4:45PM
Wednesday, April 12, 2006
9:45AM – 11:00AM
Don’t Shout at Me, I Can
Hear You
Body Size as a Dimension
of Diversity
Building Bridges: Lesbian, Gay,
Bisexual, and Transgender
People in the Workplace
Intergenerational
Communication: Creating
Synergy through
Understanding
Of the 54 million people with
disabilities in the U.S., some
are surely your employees and
customers. Through interactive
exercises, participants will explore
how best to create a comfortable
work environment for people
with disabilities. Attendees will
also examine models for creative,
reasonable accommodations for
people with disabilities.
This session is designed to increase
awareness of body size as a
“difference that makes a difference.”
Participants will review research
related to size issues, hear and share
first-hand stories about day-today realities, and take part in an
exercise that delves into the impact
biases and assumptions related to
body size in the workplace. Finally,
you will learn how to support an
environment where individuals are
respected for who they are and what
they offer.
There is more to diversity than
gender, race, and ethnicity.
Diversity in the workplace also
includes employees who are lesbian,
gay, bisexual, and transgender
(LGBT), but these issues rarely get
discussed. This session will provide
an opportunity to focus on LGBT
workplace issues and to discuss the
importance of creating a safe and
comfortable working atmosphere.
Can a person be legally fired for
being LGBT? What is the cost of
hiding one’s sexual orientation?
These questions and others will be
answered as participants learn how
Fortune 500 companies include
LGBT employees in their diversity
efforts.
In this session, we will bring clarity
to our common interests, goals,
and future aspirations – then dive
into the separate and distinct ways
of viewing the path toward the
achievement of those goals through
the lens of the four generations
currently in the workforce. Each
generation has unique work ethics,
different perspectives on work,
distinct preferred ways of being
managed, idiosyncratic styles, and
unique ways of viewing such workworld issues as quality, service, and
showing up for work.
In this session you will learn:
• about the Americans with
Disabilities Act
• how to behave your way out of
uncomfortable situations with
people with disabilities
• how to create a friendly corporate
culture for disabled employees
JESSICA MAYER is president of JB
Access, Inc. She has worked in the
disability field since 1988. In 1993, she
formed her own business consulting
and leading workshops on disability
issues. Ms. Mayer has worked with
such companies as JP Morgan Chase,
UBS Investment Bank, Shell Oil, The
Episcopal Church Center, and the
Museum of Modern Art.
As a result of this session
participants will:
• learn about the issues related to
body size in our workplaces
• understand the impact on
an individual’s success when
perception of the “right” look
supersedes skills, talents, and
abilities
• explore ways to include body
size as a dimension of diversity
that is addressed in our diversity
conversations
With more than 24
years of experience,
RON ADDERLEY has
trained more than 50,000
individuals in a variety of
corporate and public organizations. He
has extensive experience in designing
engaging adult education programs
and creates a safe environment in
which participants learn new skills
to enhance their performance. His
approach to training is provocative,
introspective, and tailored to real
situations participants experience
daily.
You will gain:
• information about LGBT
people that exposes myths and
stereotypes
• an increased awareness of LGBT
workplace issues through a
series of interactive exercises and
personal sharing
• skills to assess the environment
for LGBT employees in your
organization
• specific ideas for developing
an action plan to create a more
comfortable environment for all
employees
DAN TUSSEY is the
program director for
Out & Equal Workplace
Advocates, the preeminent national
organization devoted to the Lesbian,
Gay, Bisexual, and Transgender (LGBT)
community in the workplace. He has
over 20 years experience in training
and education in nonprofit, university,
government, and K-12 education
settings.
We will begin with a discussion
of the four distinct generations
(veterans, baby boomers, gen. X,
and gen. Y) followed by potential
impacts of the various lenses they
bring to the work environment.
Participants will discuss the
leadership challenges posed as well
as learn ways to manage and benefit
from the contributions of each
generation.
In this session you will learn:
• how 4 distinct generations view
the world
• effective ways to motivate
employees in each generation
• how to create synergy between
your employees across generations
MISTI BURMEISTER,
CEO of Inspirion Inc.,
helps organizations and
individuals reach their
potential across the
generations. Ms. Burmeister is a
recognized expert on coaching and
empowering generations X and Y
in their professional careers. She
facilitates communication between
younger staff and more seasoned
management, which results in
more productive and effective work
environments.
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
13
Critical
Program
Component
APPLIED LEARNING TEAMS
Learning teams are facilitator-led small
groups in which peers can discuss common
issues and challenges in an open environment.
Linkage will organize learning teams based
on a pre-summit survey to identify participants’ key
challenges, diversity goals and objectives, years of experience, and
industry focus. At the end of the Summit, you will walk away with
action tools and best practices, a focused strategy for improvement,
and a new peer network.
Participation in learning teams delivers:
Real, practical experiences grounded in application
Access to expert-led faculty in a trusting environment
Topic-specific models, tools, and assessments
Relevant white papers, research, and articles
Best-practice case studies
A flourishing peer network
Faculty
BRANDON ADAMS president and
CEO of G Communications, possesses
more than 17 years of multicultural
communication experience. He is well
versed in all forms of communications
and has worked with many organizations on various
diversity initiatives.
RON ADDERLEY is vice president,
Creative Solutions Development at
ProGroup. With 24+ years of experience.
He has extensive experience in designing
engaging adult education programs and
creates a safe environment in which participants
learn new skills to enhance their performance.
ANN ANDREOSATOS is the director
of Workforce Diversity & Inclusion for
Gillette, a global business unit of Procter
& Gamble. Her focus is to accelerate the
development of diversity and inclusion
through a five-part business strategy designed to
translate inclusive leadership into strong business
performance.
POLLIE MASSEY BATTLE is an organizational
development consultant with over 18 years of
experience specializing in training and development
with a primary focus on leadership, leading
diverse work teams, cross-cultural communication,
presentation skills and executive coaching. Pollie
specializes in successfully turning potentially
charged and negative situations into opportunity.
JANICE E. THOMPSON BOWMAN
is president of The Association of
Diversity Councils and has over 18 years
of experience providing organizational
leadership in the areas of workforce
diversity/inclusion, EEO/harassment, compliance,
staffing, and customer service. She has served as
consultant to organizations on diversity in hiring,
establishing a diversity council, and as a coach to
new diversity managers.
ANDRINA BUFFONG is the manager of Diversity
and Work Life Programs at the MITRE Corporation, a
systems engineering firm that works for the federal
government. She formulates and implements work
life and diversity initiatives, cultivating a world class
working environment to facilitate the recruitment,
retention, and motivation of a high quality staff.
14
BETH CLARK, President and CEO of
Allegro, addresses thousands of people
each year delivering dynamic, humorous
and thought-provoking speeches, lectures
and training seminars for Fortune 500
companies, universities and private firms.
GARY CLARK is the vice president of
Business Development and Training
for Allegro. He specializes in diversity
training with an emphasis on leadership
and management within a multi-cultural
work environment.
CRAIG B. CLAYTON, SR. is the
founder and CEO of the Sp@rtacus
Analytics Group; specializing in providing
organizations with analytical tools
that measure the connection between
diversity ROI the bottom line. Since 1999, he has
been the director and diversity strategist with the
University of Houston’s – International Institute for
Diversity.
SHIRLEY DAVIS is the Diversity and
Compliance Officer at Constellation Energy.
She has 15 years of experience in Human
Resources, Organizational & Leadership
Development and Personal Coaching.
RALPH DE CHABERT is vice-president
of employee relations and diversity,
McKesson Corporation
MARY BETH GARCIA is director of Client Services
with Novations. She has over 20 years experience
in retail management and operations in department
stores and independent and national specialty store
chains such as The Bombay Company and Sunglass
Hut International. Mary Beth also has over 15 years
experience as a trainer and facilitator.
JEFFERY TOBIAS HALTER has worked
at The Coca-Cola Company for more
than 20 years in Sales, Management,
Marketing, Leadership Development,
and Diversity Education & Strategy. He
currently co-chairs the Strategic Planning Committee
of The Coca-Cola Company’s Women’s Forum.
REBECCA HEFTER is the communications
practice leader for Novations. She has designed
and delivered facilitation skills and team building
programs for senior executives, team leaders, and
project managers. She has taught university courses
in Organizational Communication, Interpersonal
Communications, Group Dynamics and Speech.
COLETTE LUNDY is the founder of
Harmony Retreats, a women’s consortium
offering an integrated suite of personal
development programs, coaching
services, and assessment tools to support
individuals and teams in reaching their goals and
obtaining the highest level of self-fulfillment.
TOM MCKINNON brings over thirty
years experience in corporate human
resources to his role as executive
consultant at Novations. In this role
he works with executives and senior
managers to enable their companies to become
the “employer of choice” in the retention and
development of all employees.
MIRIAM MULÉY is president of The
85% Niche. Miriam most recently served
as executive director, Diversity Strategy
at General Motors Corporation, where
she established the vision, objectives,
and strategies to achieve growth among diverse
automotive buyers.
MARCUS OMARI is a poet, and six-time National
Speech and Debate Award winner with a heart
for community service. While a student, Marcus
co-founded and advised to The Alliance for the
Preservation of African Consciousness (APAC). This
student-led organization aims to bridge the gap
between cultures through education and community
service
COLETTE PHILLIPS is president and
CEO of Colette Phillips Communications,
Inc., one of the Northeast’s leading public
relations and marketing communications
firms. CPC designs strategies that help
companies effectively target the fastest growing
consumer groups in the country -- Women, Blacks,
Hispanics and Asians.
JOSE RAMIREZ is
i a senior director of
human resources at UMass Memorial
Health Care, where he has developed
and is leading its newly approved
Diversity Initiative. In addition, he is an
Adjunct Faculty member at Northeastern University’s
Business Administration School, where he teaches
the Human Resources related courses.
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
Faculty Continued
LORETTA SAINT-LOUIS, director
of Multilingual Interpreting at the
Cambridge Health Alliance, is a national
leader in medical interpreting and
cultural competency in health care. An
anthropologist, she has developed one of the largest
hospital-based medical interpreting departments in the
country.
SETH SMILEY was most recently director
of Diversity and Affirmative Action at
Humana Inc. In this role, he was responsible
for integrating diversity and inclusion
initiatives across the company. He and his
staff were charged with building diversity awareness
among Humana’s 16,000 associates and ensuring that
it remains a top business imperative.
LINDA SMITH is founder/principal of
Smith Consulting, a professional service
group that helps businesses work better.
Uniquely, Linda combines development
and training with practical, tailored research. She
co-authored Collaborative Inquiry in Practice. Linda cohosts LeaderTalk, an internet-based radio show on the
ideas and innovations of business leadership.
PAMELA TUDOR is an executive coach
and leadership strategy consultant
with twenty-three years of experience
working with Fortune companies, smaller
businesses, and the public sector. Ms.
Tudor’s expertise is in the area of facilitating leadership
development and creating inclusive environments.
AL VIVIAN is president and CEO of BASIC
Diversity, Inc., a 31-year-old diversity
consultancy that uses fairly dramatic
techniques to encourage people to confront
their biases and prejudices about other
cultures. BASIC is best known for its Race Awareness
Workshop, which has been evaluated as the most
effective race relations seminar in the country.
ANNE VOLANTE is the associate director
in the Administration and Technical Services
Directorate at the MITRE Corporation. She
is also head of the Business Services Group
at the Center for Air Force Command and
Control. For the past four years she has been the chair
of the Center’s Diversity Committee.
SUSAN WOODS is senior extension
associate with Cornell University ILR’s
organizational change working group,
specializing in workforce-based diversity
awareness training, diversity and inclusion
as organizational change, and strategy development to
operationalize diversity for performance enhancement.
INDUSTRY-SPECIFIC THINK TANK
Industry-Specific Think Tanks are modeled much like Applied Learning Teams, but participants focus on industry-specific challenges and issues.
Unlike Applied Learning Teams, these teams are organized by industry segment and led by experts with direct sector experience.
Diversity Healthcare Think Tank - Coordinated Solutions for
Delivering Culturally Competent Care
For many healthcare organizations, providing competent care to a culturally
diverse population is no longer an option but a business imperative. The
delivery of culturally competent care requires a unified commitment from
doctors, nurses, other caregivers, and administrators. This customized learning
experience is provided to support diversity efforts in the healthcare industry
Discuss solutions and action steps to help you:
• benchmark “best practices” in the healthcare industry
• gain organization-wide buy-in from physicians, nurses, other caretakers, and
administrators
• create a culturally competent workforce and deliver culturally competent care
• conform to CLAS standards and work effectively with interpreters
• improve access to competent care among diverse populations
• understand disparities and clinical outcomes based upon diverse patients
• engage society and key stakeholders and meets as a learning team
DONNA M. BONAPARTE is the senior director of HR Operations at Cambridge
Health Alliance. In her role, she has oversight of the organization’s HR functions,
including the Alliance’s multi-faceted diversity initiatives. Cambridge Health
Alliance is a nationally recognized, award-winning healthcare system that serves
the residents of Cambridge, Somerville and Boston’s Metro-North region.
THE ADVANCED PRACTITIONERS’ (AP) THINK TANK
A think tank is a group that provides advice and ideas on problems related to
policy or strategy. Successful think tanks involve experts and theorists from
many disciplines. This year, the AP Think Tank will bring senior diversity
practitioners together in a special way.
During the Summit, AP participants will identify the most pressing challenges
facing diversity practitioners. Using structured dialogue, participants will share
resources and strategies they are using to address these challenges. In addition,
there will be a private session where consultants will respond on the spot to
questions about the specific issues you have identified as challenging. Think of
it as a chance to receive an hour of free consulting from consultants who work
with all types of organizations worldwide.
Participants in the AP Think Tank will walk away with new tools and
resources, renewed energy and commitment plus strong relationships with
other senior leaders of diversity initiatives in organizations worldwide.
Following the Summit, the resources and strategies shared will be packaged
into a practical reference guide that can be used throughout the year to
navigate some of the most difficult diversity-related challenges.
SCHEDULE
Monday, April 10, 2006 - Follow Regular Summit Schedule
2:00 PM – 3:30 PM ...............................Meet with AP Think Tank
Tuesday, April 11, 2006
8:30AM – 9:30AM ...............................Morning Keynote
10:00AM – 4:00PM ...............................Meet with AP Think Tank
Wednesday, April 12, 2006 - Follow Regular Summit Schedule
Criteria for participation in the AP Think Tank is limited to practitioners
accountable for enterprise-wide diversity strategy with at least ten years of diversityrelated experience and at least five years of experience leading diversity programs
and activities at this level. All participants will be asked to think about their own
organizational challenges, as well as how to address issues of diversity more broadly
across organizations nationwide. Screening will be done as part of the Learning
Team pre-assessment process.
TRACY BROWN is the author of Breaking the Barrier of Bias: The
Subtle Influence of Bias and What to Do About It and 4 other books. She
is president of Diversity Trends LLC, a human resources consulting and
training firm. Tracy is also the national president-elect of The National
Association of African Americans in Human Resources.
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
15
SUMMIT ATTENDEE
SCHOLARSHIPS
Linkage will award five scholarships to individuals representing
non-profit organizations. To apply, please share with us in one
page how you feel you would most benefit from attending The
Summit on Leading Diversity. Also, we ask that you submit a letter of
recommendation from a peer, your manager, a professor, or another
individual who can attest to your leadership talent or potential.
Please include your name, address, phone number, and email
address.
Applications must be received no later than February 28, 2006.
Scholarship recipients will be notified by March 18, 2006. Please
note: The scholarship covers the Summit registration fee only.
Please send your application by February 28, 2006 to Karina
Wilhelms:
Mail:
Linkage, Inc.
16 New England Executive Park
Suite 205
Burlington, MA 01803
Fax:
781.993.1427
Email:
[email protected]
Multiple Ways to Save!
Register by February 28, 2006, to SAVE $100!
SUMMITS
When you invest in a Linkage Summit, you can expect
to take away:
• Ideas, insight and inspiration from thought leaders and experts
in the field
• Practical tools, techniques and strategies from best practice
organizations you can immediately apply to your most pressing
business challenges
• Content-rich, research reports that reveal key trends and state-ofthe-art functional practices
• A new network of professional peers you stay connected with
year-long
Add it all up and it equals the most dynamic learning experience
you can find on the critical topics in leadership, management,
HR and OD.
May 15-18, 2006
Chicago, IL
The Best of Organizational
Development Summit addresses
the OD practitioner’s highest
priorities and challenges, such
as leadership development, change management, succession planning
and employee engagement. This event combines world-class keynote
presentations from leading practitioners, skill development workshops
and valuable networking opportunities. Our promise: you will leave the
Summit with the latest research, models and applications for improving
organizational performance.
VIP Alumni Package
The Special VIP Alumni Package entitles past participants to
a $400 savings off the regular Summit fee. The VIP Alumni
Package includes the discounted registration rate of $1,095,
a 10% discount on all Linkage products purchased at the
onsite bookstore, and a 50% discount on a Post-Summit
Workshop registration.
October 8 – 13, 2006
Palm Desert, CA
Now in its 10th year, GILD offers
intense, interactive learning
experiences to develop critical
leadership capabilities through, a 360° assessment and coaching process
proven to drive behavioral change, teamwork and networking with executive
peers from around the globe, and a world-class faculty of more than 90
members.
Special Team Package!
• 5-10 participants, $1,295/person
October 8-11, 2006
Palm Desert, CA
• 11-24 participants, $1,195/person
• 25 or more participants, $1,145/person
Please note that only one discount may be applied per registration.
The 2006 HR Leaders Summit
brings together the most exclusive community of world leaders, senior-level
HR executives, industry thought leaders, and leading HR solution providers.
The Summit combines inspiration, advice, breakthrough ideas, and practical
business solutions from thought leaders from award winning organizations.
To apply for a VIP complimentary pass, please visit www.linkageinc.com.
For sponsorship information, contact Sean Costa at 781.402.5411
or [email protected]
November 13-15, 2006
Boston, MA
The Women in Leadership Summit equips women leaders with the
strategies and skills to catalyze change, accelerate development, gain
visibility, and create sustainable operating results. The program boasts more
than 5,000 alumni and hundreds of world-class faculty. Register by June 30,
2006 and save $150.
16
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
POST-SUMMIT WORKSHOPS (Optional)
Wednesday, April 12, 2006 • 1:00PM – 5:00PM
Linking Diversity Management to Financial Performance
Creating accountability for diversity programs must be linked to the business
strategies. The primary concern of most executives at the C-Suite level is
finding ways to grow the top-line (increase revenues) or decrease the bottomline (cut costs). Any program that can help accomplish either of these will
immediately get the attention of the leadership in your organization, but this
attention will also result in accountability measures that track the Return on
Investment (ROI) of your diversity initiatives.
This workshop will provide fundamental tools to help your organization
quantify the ROI of their diversity and inclusion work. The primary emphasis
will be the quantitative and qualitative processes as well as metrics that
can assist organizations on this journey. We will take you through a step
by step process, including the use of fictitious company information that
allows participants a hands-on chance to make the calculations. Bring your
calculator and a willingness to ‘do’ the numbers. We will show you the road
map; you have to be willing to make
the trip!
In this in-depth workshop you will gain:
• a clearer picture of what you need to measure and how to hold people
accountable
• a better understanding of how to measure what matters while linking it to
earnings
• a demonstration of an enterprise wide web-based system to manage
diversity metrics
CRAIG B. CLAYTON, SR., is the founder and CEO of the Sp@rtacus
Analytics Group based in Houston, Texas, specializing in providing
organizations with analytical tools that measure the connection
between the ROI from managing diversity and the organization’s
bottom line. He also created the Center for Human Capital, which is
a Sp@rtacus Group company providing business-focused research and studies in
the field of human capital management. Since 1999, he has been the director and
diversity strategist with the University of Houston’s – International Institute for
Diversity located in the C.T. Bauer College of Business.
The Diversity Practitioner as Leader
In this session participants will enhance their ability to become leaders of
diversity initiatives within their respective organizations. We will explore
what it means to lead diversity initiatives in our places of work today, three
reasons why organizations are doing diversity (compliance, it’s the right thing
to do, its good business), and the pitfalls to making diversity work successful
(resistance, walking on egg shells, the need to be politically correct). Then we
will spend time learning the four keys to personal and organizational success,
Power, Privilege, Passion, and Purpose, and how they apply to you and your
diversity work.
By attending this workshop you will:
• become aware of your sphere of influence
• examine your personal position on diversity in relationship to other
initiatives within the organization
• explore methods for enrolling peers and management into the diversity
process
STEVE HANAMURA is president of Hanamura Consulting, Inc., a
firm he founded in 1986. Steve brings over 30 years experience to
the consulting, training and speaking profession. He is widely sought
after in the areas of leadership development, managing and leading
diversity initiatives, building effective teams and managing personal
and organizational change.
Mr. Hanamara has authored two books, In Search of Vision (Global Insights, 2000)
and his latest work, I Can See Clearly (Renaissance Publishers, 2005) and is a
member of the Diversity Collegium, a think tank of Diversity professionals. Among
Steve’s honors are the ASTD Multicultural Network Trainer of the Year award and
his selection as one of the Torchbearers for the1996 Olympics.
Post-Summit Workshops Sell-Out Quickly
To register or for more information, please call
781.402.5555 or visit www.linkageinc.com/div
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
17
THANK YOU TO OUR SPONSORS
PLATINUM CORPORATE SPONSORS
InterContinental Hotels Group (IHG) is recognized as one of the Top 50 Companies for diversity in 2004 by Diversity Inc. IHG is the world’s largest
global hotel company and owns, manages, and leases or franchises more than 3,500 hotels and 538,000 guest rooms in nearly 100 countries and
territories around the world. IHG owns a portfolio of brands including InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn®
Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites® and Hotel IndigoTM.
UBS, one of the world’s flagship financial firms, is a leading wealth manager, a premier investment banking and securities firm, a key global asset
manager and a market leader in Swiss retail and commercial banking. UBS is committed to creating a dynamic, flexible work environment that fosters
creativity and innovation and, at the same time, values diverse perspectives.
GOLD CORPORATE SPONSORS
Bank of America is one of the world’s largest financial institutions, serving individual consumers, small and middle market businesses and large
corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company
provides unmatched convenience in the United States, serving 33 million consumer relationships with more than 5,800 retail banking offices, more than
16,600 ATMs and award-winning online banking with more than 14 million active users.
Ernst & Young, a global leader in professional services, is committed to restoring the public’s trust in professional services firms and in the quality
of financial reporting. Its 110,000 people in more than 135 countries around the globe operate with the highest levels of integrity, quality and
professionalism, providing clients with solutions based on financial, transactional and risk-management knowledge of audit, tax and corporate finance.
The firm also provides legal services in those parts of the world where permitted. Ernst & Young refers to all the members of the global Ernst & Young
organization, including the U.S. firm of Ernst & Young LLP.
Georgia Power, the largest of five electric utilities that make up Southern Company, has been providing electricity to Georgia for more than a century.
Georgia Power serves over 2 million customers in all but six of Georgia’s 159 counties. Georgia Power welcomes and values the differences among our
employees, our customers and the communities we serve.
The Home Depot® Founded in 1978, The Home Depot is the world’s largest home improvement specialty retailer and the second largest retailer in the
United States, with fiscal 2004 sales of $73.1 billion. The company employs approximately 325,000 associates and has 1,985 stores in all 50 states, the
District of Columbia, Puerto Rico, 10 Canadian provinces and Mexico. The company has announced plans for retail expansion into China. The Home Depot
has been recognized by Fortune as the No. 1 Most Admired Specialty Retailer for 2005. Its stock is traded on the New York Stock Exchange (NYSE:HD) and
is included in the Dow Jones industrial average and Standard & Poor’s 500 index.
SILVER CORPORATE SPONSORS
GOLD SPONSORS
At Novations, we believe that all people are capable of high levels of performance. But, why do so few people deliver when so many are capable? Individual
belief systems, organizational structures, and company culture can create obstacles to exceptional performance. Individuals and managers often do not believe
exceptional performance is possible. Or, they do not know how to achieve it. We provide the tools to help organizations and individuals identify, understand, and
remove these obstacles. Make exceptional performance your reality.
ProGroup has been a pioneer in workplace and marketplace diversity since 1986, helping companies attract and retain employees and customers from all
backgrounds. ProGroup’s innovative consulting and training programs foster genuine appreciation and respect for differences, leading to more inclusive, resilient and
competitive organizations.
Kaleel Jamison Consulting Group
Organizations want to maximize individual talents and contributions; to recognize value and engage their employees, and to empower their teams to achieve
maximum results. We are a dedicated group of diverse business professionals committed and successful in making this happen.
18
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
SILVER SPONSORS
The Association of Diversity Councils is a member-based network of corporate diversity councils dedicated to increasing the impact, effectiveness and recognition of diversity councils as an essential partner in developing, implementing and maintaining a strategic diversity focus within the
organization. Discover the many benefits of membership. For more information, go to www.DiversityCouncil.com or call 1.866.220.6370.
Ivy Planning Group (Ivy) is a full service management consulting and training firm. Ivy provides strategy, change management and leadership
development with a focus on diversity as a workforce, workplace and marketplace opportunity. Founded in 1990, Ivy has garnered numerous awards and
developed a distinguished reputation with Fortune 1000 companies, large non-profits and government agencies—balancing strategy, diversity and the
bottom-line.
PRISM International, Inc is a WBENC-certified, women business enterprise and full-service provider of innovative, proven diversity and inclusion,
cross-cultural and harassment prevention consulting services, training programs and products. We connect diversity for results. For more information,
go to www.PrismInternational.com or call 1.888.997.7476.
PATRON SPONSOR
EXHIBITORS
• Bentley College
• Hubbard & Hubbard, Inc.
• Roosevelt Thomas Consulting
and Training
SUPPORTING ORGANIZATIONS
COFFEE BREAK SPONSOR
MEDIA SPONSOR
ABOUT THE SUMMIT PRODUCER
Linkage, Inc. is a global organizational development company that specializes in leadership development. Serving the public and private sectors, the
company provides leadership, management, HR, and OD solutions that enable clients to drive the execution of business strategy. These customized and
packaged solutions include an integrated array of consulting, onsite training, assessment, and research services and products. With an expertise and a
relentless commitment to learning, Linkage also offers a full range of conferences, institutes, summits, public workshops and distance learning programs
on leading-edge topics in leadership, management, HR, and OD. More than 100,000 leaders and managers have attended such a Linkage program since
the Company’s founding in 1988. Linkage is headquartered in Burlington, Massachusetts, with regional offices in Minneapolis, Atlanta, San Francisco,
London, Brussels, and Singapore. On two occasions, Linkage has been named to the Inc. 500, a list of the fastest growing private companies in the
United States.
To become a sponsor or exhibitor, contact:
Sean Costa at 781.402.5411 or [email protected]
To register or for more information, please call 781.402.5555 or visit www.linkageinc.com
19
REGISTRATION FORM
Please register me for The Summit on Leading Diversity, April 10 – 12, 2006, for $1,395 (a $100 savings off
the regular Summit fee) if registration is received on or before February 28, 2006. After February 28, 2006 the
registration cost is $1,495.
TEAM DISCOUNTS – Please register the team below for The Summit on Leading Diversity,
April 10 – 12, 2006, according to the terms below:
5-10 participants,
11-24 participants,
25 or more participants,
$1,295/person
$1,195/person
$1,145/person
Practical Solutions for Building Inclusive
and Productive Organizations
April 10 – 12, 2006
InterContinental Buckhead
Atlanta, GA
Send a
Team
and SAVE
Special VIP Alumni Package – Please register me for the Special VIP Alumni Package (The Summit on Leading
Diversity alumni only—alumni status to be verified) for $1,095 (a $400 savings off the regular Summit fee). The
VIP Alumni Package includes:
• the discounted registration rate of $1,095
• a 10% discount on all Linkage products purchased at the on-site bookstore
• a 50% discount on post-Summit workshop registration
Please register me for a post-summit workshop on Wednesday, April 12, 2006 from 1:00PM – 5:00PM for $345
with summit registration ($395 without summit registration).
HOW TO REGISTER
Phone 781.402.5555
My schedule prevents me from attending the Summit, but I would like to purchase the following Diversity Resources:
(see page 5 for details)
Fax
781.402.5556
Mail
Linkage, Inc.
16 New England Executive Park
Suite 205
Burlington, MA 01803
Teleconference Series – $495.
Leading Diversity Toolkit – $295.
2006 Diversity Recruitment Guide – $295.
Diversity’s Link to Financial Performance: A Research-Based Case Study – $249.
Please add me to your e-newsletter distribution, my email address is below.
Web www.linkageinc.com/
learning_events/conferences/
div/
Sponsorship Information – Contact Sean Costa at [email protected] or 781.402.5411 or
visit www.linkageinc.com.
Please photocopy this form for additional individuals or team members
Contact Your Account Representative
HOTEL ACCOMMODATIONS
NAME
TITLE
COMPANY
INDUSTRY
ADDRESS
InterContinental Buckhead
3315 Peachtree Road NE
Atlanta, GA 30326
404.946.9000
CITY/STATE/ZIP
PHONE
EMAIL
Please note that the hotel charges are NOT included
in the Summit registration fee. Summit attendees
should contact the InterContinental Buckhead directly
at 404.946.9000. A limited block of rooms is available
at a special event rate until March 17, 2006. Rooms
are available on a first come, first serve basis. Please
make your reservation early.
Payment Method – Payment must be received prior to the Summit.
Check is enclosed for $________. Please make checks payable to Linkage, Inc. and remit to Linkage, Inc., ATTN:
Accounts Receivable, 16 New England Executive Park, Suite 205, Burlington, MA 01803.
Please hold my credit card information below and send me an invoice. A check for $________ will follow. Please
make checks payable to Linkage, Inc. This option available until March 17, 2006.
Attire: The dress code for all Summit-related
activities is business casual. Please bring an extra
layer as the temperature in the meeting rooms tends
to fluctuate.
Credit card payment for $_________.
1146.05
Cancellation Policy: Cancellations must be
received in writing six weeks before the start of the
event. After February 28, 2006, all registrations—
including “no shows”—are subject to the full Summit
fee. An organization may substitute one executive for
another at any time.
FAX
Visa
MasterCard
CARD NUMBER
EXPIRATION DATE
NAME ON CARD
SIGNATURE
American Express
Discover
Diner’s Club
PAYMENT POLICY: Payment must be paid in U.S. funds and is due prior to the Summit. If you are paying by check, a credit card hold
is required and will be processed if payment is not received by March 17, 2006. Please make checks payable to Linkage, Inc.
Only one discount offer may be applied per registration.
16 New England Executive Park
Suite 205
Burlington, MA 01803
Customer Code:
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PAID
N. Reading, MA
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