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How To Sell
Cisco Unified Communications Manager &
Unified Communications Manager Express
Solutions
Solution Overview
Cisco Unified Communications Manager (UCM)
solutions deliver a robust set of capabilities
including basic telephony features such as call
processing and voice mail, and integration
with Cisco Unified Mobility software, enabling
businesses to deploy cost-effective and reliable
Unified Communications solutions.
Advantages
What is the Cisco Systems Advantage?
The leader in the global IP telephony market,
Cisco Systems provides a rich portfolio of
complementary Unified Communications
hardware and applications that provide the
foundation for a collaborative workforce and
facilitate efficient interaction between
employees, partners and customers
■■ What is the Business Advantage? Cisco’s
Unified Communications Solution enables
businesses of all sizes to control costs, respond
quickly to competitive pressures, and improve
overall operational efficiency.
■■
Product Range
Cisco Unified Communications Manager
Cisco Unified Communications Manager
Business Edition
Cisco Unified Communications Manager
Express
Cisco Unity
Cisco Unity Express
Cisco Unified IP Phones
Cisco Integrated Services Routers
Cisco Unified Contact Center Express
Cisco SMARTnet
Questions to Ask
Are you looking for a single integrated solution for
voice, video, data, and wireless communications
designed for small and medium-sized businesses?
■■ Do you want an intelligent, resilient,
and adaptable Unified Communications
infrastructure?
■■ Do you need an IP Telephony solution that
reduces total cost of network ownership?
■■ Do you want a reliable, scalable, and easy-to manage Unified Communications solution that
can be tailored for your specific business?
■■ Are you looking for security and access control
for IP Telephony call processing and voice
application servers?
■■
Benefits
Scalability Cisco UCM solutions can be easily upgraded and clustered together to
provide scalability from 1 to 30,000 phones, and beyond
■■ Reliability Utilizes load balancing and redundancy to ensure that systems remain highly
available
■■ Security Delivers robust authentication and encryption to prevent identity theft and
tampering
■■ Administration Administration and management can be securely carried out from any
location using a web browser
■■ Lower Costs & Higher Productivity The Cisco UCM Express Bundles offer an
affordable entry point into a converged IP environment
■■ Investment Protection A cost-effective solution that integrates with existing legacy
voice investments, allowing seamless migration to a total Cisco Unified Communications
deployment
■■ Ease of Implementation UCM components can be integrated within a single chassis
resulting in turnkey installation and streamlined system management
■■ Support & ROI Cisco and its certified partners provide full life-cycle support for a
maximum return on investment
■■
Target Markets
Education Gives educational institutions the ability to cost-effectively connect classrooms
with Internet-enabled data, voice and video capabilities in order to improve access to
educational resources on or off campus, reduce complexity, and improve reliability
■■ Hospitality Enables hotels to provide the traditional services that guests expect while
meeting the expectations of increasingly savvy corporate guests. By implementing a Cisco
UCM solution, hotels can achieve measurable productivity improvements and a strategic
advantage
■■ Manufacturing A Unified Communications solution coupled with an IP telephony
system helps manufacturers optimize business processes, improve operational efficiency
and reduce communications costs today, and well into the future as their needs change
■■
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How To Sell
Cisco Unified Communications Manager &
Unified Communications Manager Express
Solutions
Product Overview
Cisco Unified Communications Manager
Cisco Unified Communications Manager 6.0 is an enterprise IP
telephony call-processing solution that is scalable, distributable, and
highly available. Multiple Cisco Unified Communications Manager
servers are clustered and managed as a single entity on an IP
network, a distinctive capability in the industry that yields scalability
of 1 to 30,000 IP phones per cluster, load balancing, and callprocessing service redundancy. Interlinking multiple clusters allows
system capacity to reach 1 million users in a system of more than
100 sites. Clustering aggregates the power of multiple distributed
Cisco Unified Communications Manager installations, enhancing tha
accessibility of the servers to phones, gateways, and applications,
and triple call-processing server redundancy improves overall system
availability.
Cisco Unified Communications Manager Business Edition
An easy-to-manage solution that combines voice, video, mobility,
and messaging on a single server to simplify system administration
and reduce hardware and operating expenses. Provides deployment
options for medium-sized organizations with smaller IT staffs that
require all the advanced capabilities of Cisco Unified Communications
Manager, Cisco Unity® Connection, Cisco Unified Mobility, and
integrated management.
Cisco Unified Communications Manager Express
Cisco Unified Communications Manager Express allows small to
medium sized companies and branch offices to add feature-rich call
processing to existing or planned access routing platforms quickly
and efficiently - up to 240 phones. Call Management is delivered as
a software service which is inatalled on a Cisco router. This increases
the value of your router as it can be used for telephony, VPN, Firewall
and IDS/IPS services.
Cisco Unity
A powerful, unified messaging solution that provides advanced,
convergence-based communications services. Users can listen
to e-mail over the telephone, check voice messages from the
Internet, and when integrated with a fax server, forward faxes to
any local fax machine. The Cisco Unity solution complements the
full range of Cisco IP-based voice solutions, including Cisco Unified
Communications Manager and Cisco IP Contact Center.
Cisco Unified IP Phones
Feature LCD displays, include dynamic softkeys for call features
and functions, and can support information services including XML
capabilities. You can customize XML-based services to provide
users with access to a variety of information such as stock quotes,
employee directories, or any Web-based content.
Cisco Integrated Services Routers
Provides the right sized solution for the smallest to largest customers,
scaling to meet the most demanding enterprise environments, while
still providing the performance and architecture for services available
today and in the future. To protect call processing at remote sites in
a Unified Communications Manager installation, Cisco Survivable
Remote Site Telephony (SRST) for centralized call processing with
Cisco Unified Communications Manager can be enabled.
Cisco Unified Contact Center Express
Designed for enterprise departments, branch locations, and small
to medium-sized companies that want to deploy a contact center
solution and enhance operational efficiency, reduce business costs,
and improve customer response. Cisco Unified Contact Center
Express simplifies business application integration, eases agent
administration, increases agent flexibility, and provides efficiency
gains in network hosting with powerful automatic call distributor
features, including conditional routing, call-in-queue and expectedwain-time messages, enterprise data displays, real-time data, and
historical reporting.
Cisco Services
A proactive help, guidance and technical support solution that
enhances business potential and maximises customer satifaction. By
providing unrivalled technical support and service, mission critical
Cisco networks keep providing optimum performance. As a technical
resource, Cisco Services complements a manages service and provides
a wealth of pfoduct and configuration advice for the lifetime of a
product.
Cisco Unity Express
Used in conjunction with Cisco Unified Communications Manager
Express or Unified Communications Manager, Cisco Unity Express
offers integrated voice-mail and auto-attendant capabilities inside
Cisco 2800 Series and 3800 Series integrated services routers.
Combined, they provide a simple, consistent, distributed architecture
that can be easily replicated for multiple sites.
Doc.Ref:Jun08v1
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