of View Spring 2014 company news President’s Message It has been a year since I wrote my last letter. And what a year it has been. This last year has been one of the most challenging of my career; but at the same time, this last year has been one of the most rewarding. We are almost in balance. Not yet, but soon. And things are starting to look up. As I write this letter, we are just about to close the first quarter of 2014. I for one am happy to see 2013 in the rear view mirror. 2014 has been exciting so far. It started by our acquiring 100% of Optimum. John Martin was a good partner for almost 18 years and Optimum prospered but it was time that we took total ownership. 2014 has seen the departure of both Brian Cosgrove and Lisa LaTerra. Mike and I dove right into the Corporate Environments mix, doubling our time there. And we both understand much better how Corporate Environments works. And Corporate Environments has been busy. A new sales manager is ready to make his mark. Justin Smith is ready for his next challenge and the next chapter of his life. I feel confident that Justin is up to the challenge. Mike and I are doing our best to navigate these turbulent waters. Our goal is not just to survive but to prosper as a company. At the same time running a business has never been more challenging. Competition is fierce. We are all competing for the very same projects and clients’ budgets are tight. They need us to work hard to Anniversaries • Claire Davis Joe Fanucci Rose Gressell Pat Higgins Lori Hockenberry Steve Hovey Carol Lamberjack 1/16/1984 30 years 2/09/2005 9 years 1/06/1997 17 years 2/15/1999 15 years 2/26/1996 18 years 1/21/1991 23 years 3/01/2003 11 years bring solutions that will save them money and earn their trust. So what is the formula for our success? We need you. And we need you operating on all cylinders. Without a highly skilled and motivated work force, we will only survive and we will be fortunate to do that. I am not satisfied with just survival. My goal is for our company to prosper and I desperately need your help. You are part of our team and your job is critical to our company. “So, how do I do that?” you might ask. It is really a simple formula. It starts by counting your blessings each day. You are fortunate to be alive. You are fortunate to be living in a great country and you are fortunate to be working for a company who appreciates you. And I am sure there are many other blessings in your life. After you count your blessings, you ask yourself a couple of questions. “What can I do today to bring exceptional performance to my company? “How can I make my company stand out?” We now have a smaller team this year. There is no one on the bench. We are all on the field. If we are to prosper, our company needs you to play your best game, each and every day. Pat JANUARY - FEBRUARY - MARCH Sandy Lemoncelli John Quevy Steve Raguckas Christoph Testa Robert Turton Nicole Zaino 3/05/2001 2/13/2001 3/24/1997 3/31/2003 2/14/2005 3/17/2009 13 years 13 years 17 years 11 years 9 years 5 years Congratulations and keep up the good work! “Our greatest glory is not in never falling but in rising every time we fall.” – Confucius Sales Person of the Month January – Bill MacDonald February – Bill MacDonald March – Bill MacDonald Sales Person of the Month January – Chuck Stehly February – Tom Oechsle March – Ken Wycherley 2013 Champions Club It was a close race leading up to December…. then there was an upset! Our 2013 Champions Club winner is Ken Wycherley with an amazing 429 points. Congratulations Ken!!!! The runner up is Mike Skoff with 280 points. Third place goes to Carol Lamberjack with 252 points. In addition, Guy Leach, Bernie Maopolski, Tom Oechsle, Ryan Swift, and Chuck Stehly were all part of the 2013 Champion club. Congratulations!!! The criteria for Sales Person of the Month and the Champions Club are: goal attainment, total gross profit dollars, gross margin increase, and qualified signed agreements. These four components allow for a true sales person of the month to be awarded and carry over to the Champions Club. I would like to thank everyone for their well wishes to me and my family at the passing of my dad, Charles Irvine. The beauiful peace lily from One Point graces my office and is a wonderful reminder of him. Thank you so much, Claire Davis opoly Pencil Thin Scranton-opoly model Mr. Big Bucks goes to Peddlers Village to ad vertise Bucks County Opoly Philly-opoly kick off at Ryan Seacrest Studio inside Children’s Hospital of Philadelphia. Pat McMahonwheeling and dealing, buying and selling (as usual!) - at the Hazleton-opoly VIP tournament. They never knew what hit them at his table. ESSA Donated $1000 to Toys For Tots at an event we set up for LV opoly Bernie with Bucks County Opoly at Bucks County Herald Lily Maopolski and Jenice Armstrong from the Philadelphia Daily News Ross Brittain 98.1 WOGL morning DJ and Ukee Washington CBS Philly on Talk Philly CBS Channel 3 Restless Pursuit of Excellence In our Restless Pursuit of Excellence, the following are acknowledged for their efforts during the quarter: JOEL, DAVE, BETHLEHEM CREW- Our Scranton office had an order that delivered to National Penn Bank in error. In researching the cost for call tags, we found it would be expensive and as we only had a 2 day window for pick up, Joel suggested to reach out to our Bethlehem office to see if they had a crew in the area that they might pick it up and store it for pick up by our Optimum truck. Lisa forwarded the request to Dave Star and he arranged for his crew to pick up the next day. Thank you for the great team work. – Jeanne JOEL, FRED, GARY Thank you Joel for catching both a unit of issue problem and print error prior to processing 209 releases for a GWC fulfillment order, we were able to correct them before creating a major problem. Also, hats off to Joel and his team for the excellent fulfillment turnaround for this project. – Jeanne MIKE SKOFF Acknowledgement of Mike Skoff’s proactive efforts in keeping GWC’s needs at the forefront on a daily basis!!!!!!!!! Hi Pat –Hope you’re doing well. I wanted to let you know that we have been very pleased with the level of service we’ve been receiving from One Point, obviously most notably from Mike and Jeanne. I’ve heard several times from my team that they both are very responsive and have been going above and beyond at times to answer questions or address concerns. Mike has been proactively reaching out to check in which helps us communicate more easily. Best regards, Kate Eltringham | Director, Marketing JOEL & STAFF Obviously you and your guys are a big part of this (GWC) I wanted to pass it on. Good Job! – Mike Conahan PAUL Oh what service… Customer’s Bank had an awards presentation and needed their engraved awards in hands on 2/17. Due to the severe bad weather, the job ran behind and was not ready to ship until 2/14. After researching his delivery options, finding all to be too expense for a Saturday delivery, he decided to deliver them himself to the hotel in Philadelphia where the event was being held. – Jeanne MARIE I take this opportunity to express how much all of us at NorthEast Community Bank enjoy working with Marie Rouilliard. Time and time again, she exemplifies customer service. Marie is lightening fast with all our requests, understands our time frames, knows our stock, (even anticipates our needs), and has picked up errors that we had not noticed. Marie is always courteous, professional, and goes that extra mile. We very often have a need that is urgent. On behalf of Optimum - she has never failed us.It is so gratifying for us to be able to express how she has made our jobs easier. There should be more people like Marie in the workplace. – Gratefully, Diane Martinek, NECB ROSE Just wanted to let you know what a big help Rose has been to me the last few months. She has been courteous and professional at all times. Sometimes I had to call her multiple times during one day and each time she was patient and helpful. I have dealt with other customer service professionals with different companies that have not always been kind or patient. Please tell her I appreciate her willing to answer even my dumbest questions. Please pass this on to her supervisor, since I feel she has been great representative for your company. – Karen Fetterman, Asst Controller, First Columbia Bank & Trust Lindsay, Alli & Justin Alli, Linda, Nikki & Just for fun Lindsay That’s not M Y desk! Maria & Emily Scranton isn’t the only place to have St. Patricks’ Day fun…they do it pretty well in Bethlehem too! After-hours fun on March 20 to celebrate St. Paddy’s day with a variety of Irish beer, cocktails and snacks. For those who didn’t wear green, we provided silly items for them to wear. Maure John (photoen & bomb!) Decor and Drinks Table No coal for Bailey Rouilliard for being a good pup for Santa (and for Marie too!) 2013 2nd Place Winner! Festival of Trees Is that really Bill MacDonald with Miss Pennsylvania??? What year was that???? Way to go Kim Johnson, Paul Migliorino & Meegan Possemato with your very creative Hansel & Gretel theme. Family News Congratulations ♥ W I L L ♥ Y O U ♥ M A R RY ♥ M E ? ? ♥ Congratulations Paul Migliorino! (with a little help from his friends) Amy said YES to his “story-book” proposal. The book he’s holding is a compilation of their story that he created for the day. (Check out how excited the kids were) Patrick Conahan graduated in June from Abington Heights High School. Pat began his collegiate career in August at Temple University in Philadelphia. Hannah Conahan will be representing Lackawanna County at the State 4H Fashion Review to be held August 6th thru 8th at Penn State University, University Park PA. Hannah won the State’s Regional competition held last month in Tunkhannock. Hannah is wearing a full length skirt and vest she coordinated and sewed for the competition. Baby boys!! Mike & Maureen Conahan proud parents… Tom & Devon Wheeler…wow, another boy – Colton John, 8lbs 11oz 21” Bridget & Brad Buter’s latest arrival, Ravien Quest Born on Jan. 26th. 7lbs, 11oz. 19”. One Point of Light News & Events By Peggy Rose January 2014 After a very busy November and December 2013, the committee took a little break . As always, our Adopt –A–Family 2013 Thanksgiving and Christmas drive was successful and a family of 5 was the recipient of our employees’ generous donations. What does a candle lose by lighting another? We also had a successful United Way campaign during which we collected/pledged $2,528. This was an increase of $257.00 over 2013. February 2014 The One Point family gathered to raise awareness in the fight against heart disease in women. Everyone wore red to honor their commitment. Corporate Environments held a food drive in February to benefit the Food Bank at Hispanic Center Lehigh Valley. March 2014 March is always a busy, but fun month, for One Point’s charity events. On March 27, 2014 we celebrated The Northeast Regional Cancer Institute’s 11th annual C.A.S.U.A.L. (Colon cancer Awareness Saves Unlimited Adult Lives) Day by selling shirts and pins and by helping organize and pack orders that had been purchased by other supporters. One Point family & friends who participated in the annual Bowl For Kids Sake at South Side Bowling Lanes on March 29, 2014. Always a fun time, this event benefits the very deserving organization of Big Brothers/Big Sisters. always an opportunity A monthly Calendar of Events is emailed to everyone the first week of every month. The Event Calendar is also posted throughout the company. Everyone has an opportunity to volunteer. Some events do not even require a donation… just some of your time. Please consider helping. do-good-opoly Below are the approximate totals raised for charity from “-opoly” game sales to date. HAZLETON - $18,000 for Greater Hazleton Chamber of Commerce LEHIGH – $36,000 for Greater Lehigh Valley Chamber of Commerce - $25,000 and for PBS 39 - $11,000 PHILLY - $25,000 for the Children’s Hospital of Philadelphia BUCKS COUNTY - $21,000 for HeathLink Medical Center (provides free medical and dental service to uninsured working adults) TOTAL - $100,000 Plus…there are games left so these numbers will increase!