How to Process a Claim
Simple Claims Process
TruckStore Warranty
Customer in breakdown situation
Administered on behalf of TruckStore by: AutoProtect MBI Ltd
Cambridge House - Cambridge Road - Harlow - Essex - CM20 2EQ - United Kingdom
How to Process a Claim
The repairer is kindly asked to take the following steps:
1 Obtain the Warranty Number (letters and number) from the TruckStore Warranty documentation. If
this is not available obtain this information from the owner of the vehicle. You cannot proceed
without this.
2 Check the vehicle has been serviced according to manufacturer’s specification, as per the
requirements of the warranty. The only acceptable proof of servicing which will be accepted is a
detailed VAT invoice or an analogue appropriate document, which shows the service date and
odometer reading. No claim can be agreed without these details.
3 With the owner’s authority, including agreement to pay all costs incurred by the repairer which do
not form part of an authorised repair, establish the exact cause of the failure, dismantling as needed,
make up a detailed list of parts required with individual costs and the labour hours required in line
with the manufacturers repair time schedules.
4 To ascertain if a claim is valid. Contact TruckStore Claims Center on:
Tel: 0032 (0) 1130 2626
Fax: 0032 (0) 1130 1118
E-mail: [email protected]
With a. The Warranty Number (letters and number)
b. Recorded odometer reading
c. Previous service details, if applicable
d. Details of failure including causes and damage incurred
e. Repair costs broken down between parts and labour
The TruckStore Warranty Claims Center reserves the right to subject the vehicle to independent
assessment and will use the report to determine the amount to be paid on any agreed claim.
You will be advised if the claim is valid, as a whole or part, and an Authority Number will be issued for
the agreed amount.
TruckStore Warranty Claims Center cannot agree to any claims without providing a claims
Authority Number. Do not proceed with any repairs without this number.
5 After obtaining authority and having completed the repairs in accordance with the authority given,
send a detailed copy of the repair invoice for all parts authorised and the labour costs authorised
together with any Service Invoices requested to :
TruckStore Warranty Claims Center
c/o AutoProtect
Kiewitstraat 194
B-3500 Hasselt
Belgium
The invoice of the workshop (original) has to be addressed to the warrantee, including the remark, that
the netto amount of the invoice (authorised amount) will be payed by the TruckStore Warranty Claim
Center c/o Autoprotect . The VAT amount has to be payed by the warrantee directly.
6 Obtain payment from the owner for all costs in excess of those authorised by TruckStore Warranty
Claims Center
If you follow the above procedures claims will be dealt normally within 30 days and the risk of
rejection due to non-conformance reduced to a minimum.
Administered on behalf of TruckStore by: AutoProtect MBI Ltd
Cambridge House - Cambridge Road - Harlow - Essex - CM20 2EQ - United Kingdom
Useful Numbers/Contact Addresses
TruckStore Warranty Claims Center
0032 (0) 1130 2626
¬ 0032 (0) 1130 1118
@ [email protected]
TruckStore Warranty Claims Center
c/o AutoProtect
Kiewitstraat 194
B-3500 Hasselt
Belgium
TruckStore Warranty Advice Centres
TruckStore Centres Germany
0044 (0) 1279 457905
¬ 0044 (0) 1279 457910
@ [email protected]
AutoProtect (MBI) Limited
Cambridge House
Cambridge Road
Harlow
Essex
CM20 2EQ
United Kingdom
All other European TruckStore Centres
0032 (0) 1130 2626
¬ 0032 (0) 1130 1118
@ [email protected]
TruckStore Warranty Claims Center
c/o AutoProtect
Kiewitstraat 194
B-3500 Hasselt
Belgium
Administered on behalf of TruckStore by: AutoProtect MBI Ltd
Cambridge House - Cambridge Road - Harlow - Essex - CM20 2EQ - United Kingdom
TruckStore Warranty
TruckStore Warranty Certificate
___________________________________________________________ __________________________________________________________
Garantienummer- Registration number – Numéro de garantie – Número Beginn der Garantie – Cover to commence – Date départ garantie –
de garantía – Numero di garanzia
Fecha comlenzo garantía – Data inizio garanzia
___________________________________________________________
Fahrzeug-Ident-Nummer – Chassis number – Numéro de châssie –
Número de chasis – Numero di Identificazione del veicolo
__________________________________________________________
Ende der Garantie – Cover to end – Date fin de garantie – Fecha fin
garantía – Data fine garanzia
___________________________________________________________
Typ – Model – Type – Modelo – Modello
__________________________________________________________
TruckStore Center
___________________________________________________________
Auftragsnummer – File number – Numéro de dossier – Número
expediente – Numero di pratica
__________________________________________________________
Telefonnummer – Phone number – Concessionnaría – Concesionario Concessionario
__________________________________________________________
Unterschrift – Signature – Signature – Firma - Firma
Please note:
Compliance with the manufacturer's care and service instructions ensures that you will benefit from the broadest possible
coverage from our used vehicle warranty.
Repairs may only be performed by repair workshops recognized as qualified to service the vehicle type in question.
Please present this certificate to the workshop together with the maintenance record.
Prior to any repair, approval must be obtained from the TruckStore Warranty Claims Center:
0032 (0) 1130 2626
¬ 0032 (0) 1130 1118
@ [email protected]
TruckStore Warranty Claims Center
c/o AutoProtect
Kiewitstraat 194
B-3500 Hasselt
Belgien
Warranty claims filed without an approval number will not be recognized.
Administered on behalf of TruckStore by: AutoProtect MBI Ltd
Cambridge House - Cambridge Road - Harlow - Essex - CM20 2EQ - United Kingdom