WINTER Issue 2013 A refreshing look at marketing today. Feature: HOW TO LEAVE THE RECESSION BEHIND by Nancy Parker at Raba Kistner, Inc. If you’ve been in the business for about five years, then you’ve experienced your first–but not likely your last–recession. Surprisingly, this is good news for your career development, because it is the hard times that make you a more strategic thinker, a more decisive decision maker and a better marketer for your company for the long term. My grandmother, who survived the Great Depression, used to say, “You should manage your assets like the good times won’t last forever.” You’ve probably heard this, too. However, it took me surviving a few recessions (and the resulting kicks in the behind) to realize that if you go back to how you did things before the recession, you are almost certainly destined to repeat many budget-breaking mistakes. As we in the A/E/C community begin to see better economic times on the horizon, it is tempting to run toward our old, prerecession marketing habits. But what have we learned that can be tried and true takeaways from the last five years? Here are some ideas to consider before tiptoeing back into good times: 1) During the recession, you had to get smart and efficient—now stay that way. Don’t fall victim to the belief that if you have your marketing budget almost back up to former levels, you should spread it around to all of your services equally, marketing all services and in all mediums at once. My best suggestions include: • Keep marketing the services that are your top, more profitable and most competitive lines identified by strategic planning. All of your service lines will benefit from this focus, whether they can see it immediately or not. • Limit your communication mediums to only those that you can support with both your money and time. Working with media is at minimum, a two-way street. No longer can you afford to buy ads, respond to a few blogs, drop off your releases and turn your attention elsewhere. Your various mediums have multiple opportunities and resources that you can take advantage of, so pick a few that are best for your company and start communicating more often and more consistently. • It’s okay if you can’t afford to do what everyone else is doing. Sometimes using a little creativity in your efforts will make your audience remember you longer. I like to use the example of when a client of mine won a giant, high-profile award, but my company couldn’t afford the $850 (the cheapest) table at the ceremony. As a result, I hired a Barbershop quartet to come to sing to her on her special day. Five years later, she doesn’t remember who came to the event but she sure remembers my red & white striped messengers ($200). 2) Put your money where your people are passionate. If a staff member is not volunteering on boards or committees, don’t put his memberships back into your plan just because you now have the money. Make sure your staff is committed to their professional organizations even when they’re really busy at the office. Attendance is not the same as leadership, and a strong company should invest in its leaders first. 3) You developed a team of professionals in your office who got involved in marketing like never before. Keep the good ones motivated. When you were short of resources, you got your technical professionals busy helping you with marketing, which likely started them on the road to becoming “thought leaders” in their community and realizing other professional benefits. Gain continued support from the ones that really took to marketing so they can give you the technical resources and time that will help you market your company. It will make your job easier with each passing month and will lessen the impact of future business downturns. Continued on page 3 2 3 Project Spotlight: : freshly squeezed info UHS ROBERT B. GREEN CAMPUS Welcome New Members Leave the Recession Behind, continued from page 1 DECEMBER 4) Don’t go back to your former staffing profile too quickly. When things got tough, you figured out pretty quickly who among your marketing staff you wanted to hang on to the longest and why. As things get busy again, consider using qualified free lancers or subconsultants for at least a while in place of the ones you were willing to let go early. Using freelancers will give you time to figure out if it’s a solid recovery. Oh, and give the ones you kept a raise. Stella Gutierrez – Ford Engineering Inc. Jenna L. Schwartz – UTSA Student Chapter JANUARY As a result of a national design competition, Overland Partners and RTKL were commissioned by the University Health Systems (UHS) to design a new downtown health clinic. As the most eastern facing building, the new clinic helps encapsulate the downtown campus, while providing visual gifts to the City of San Antonio through its integrated art. The clinic sits southeast of the historic Robert B. Green Memorial Building, and is sensitive to the existing historic icon by enhancing the views, reinforcing existing entries and reconnecting it to outdoor spaces. The project includes 269,000 square feet of new and 60,000 square feet of renovated space. The program spaces include: an urgent care center, surgery suite, medical clinic, medical offices, pharmacy, and dining facilities. The clinic has six inhabitable stories with a mechanical mezzanine on the 7th floor. The clinic is now serving the population in a way it previously did not. It has brought new life to the heart of downtown. “This is more of a concierge – hotel environment. It really doesn’t give a clinic feel. We want to enhance the patient experience,” remarks Sergio Farrell, Senior Vice President of Ambulatory Services for UHS. One unique art feature is the feather wall—a kinetic shade structure for the clinical pavilion. Composed of 5029 tilted aluminum vanes that sway in the wind, the artwork, created by Ned Kahn, seeks to dissolve the boundary between architecture and atmosphere, linking the building to the ever-changing and normally invisible currents of air. The clinic is only a portion of the transformation the downtown campus will take. As part of the health system’s $899 million capital improvement plan, UHS will be able to vacate and demolish the existing Building B, allowing the feather wall, and the new clinic, to frame a parking lot and pocket parks. Consultants: MEP – SSR Engineers; MEP – Cleary Zimmermann Engineers; MEP – CNG Engineers; MEP – K.M. Ng & Associates; Structural – Walter P. Moore; Structural – Alpha Consulting Engineers; Civil Engineers – Pape-Dawson Engineers; Civil Engineers – Bain Medina Bain; Interiors – Valla Design Group; Landscape Architects – Bender Wells Clark; Energy Modeler – SSRcx; Art Consultant – Olana Group; Code Consultant – Rolf Jensen & Associates; Restoration Consultant – Seventh Generation Design; Program Management – Jacobs Engineering; Program Management – Foster CM Group, Inc.; Project Management – Parsons Note: Market Juice would like to note that Lopez Salas Architects was on the team for last issue’s Project Spotlight, the “City of San Antonio Public Safety Headquarters.” The firm served as the Local Architect on the Design-Build team. Rebekah D. Perez – Ford, Powell & Carson Christina Taylor – H2MG, LLC Madeline A. Biasiolli – Embrey Partners, Ltd. Daniela Velasquez – UTSA Student Chapter Members on the Move SMPS recognizes members at new positions: Linda M. Koch, FSMPS, CPSM, Director of Marketing & Business Development at Pfluger Architects Felicia T. Love, Communications Manager at Marmon Mok Architecture Jennifer L. Pena, PMP, Director of Marketing at Galaxy Builders, Ltd. Moving on Up Congratulations to these members for earning promotions in their companies! Bunmi Adeeko was promoted to Manager of Corporate Marketing and Branding at Bartlett Cocke General Contractors Amanda Busbee was promoted to Marketing Coordinator at Civil Engineering Consultants Kevin Kardos was promoted to Business Development Coordinator at Bartlett Cocke General Contractors In conclusion, if necessity is the mother of invention, recession is the mother of much untapped marketing creativity. As soon as things turn around, however, it’s easy to forget what made you vulnerable to the business downturn in the first place. During the last five years, you probably changed your decision matrix, and some of those changes are worth keeping. You may have realized that there were things you could have been doing more efficiently. And, you might have learned that the greatest creativity and marketing results don’t have to come with the highest price tag. Consider capturing these changes in your own “white paper” of lessons learned that make you a better marketer and your company more competitive and profitable moving forward. You may find that the best way to leave the recession behind is to take a little of it with you. < Melissa Lewis, CPSM was promoted to Vice President of Marketing at Pape-Dawson Engineers Member Spotlight: BUNMI ADEEKO Behind the scenes, Bunmi Adeeko of Bartlett Cocke General Contractors has really made her mark on the SMPS San Antonio Chapter in just three years. As a member of the Communications Committee, Bunmi has designed many of the chapter communications and collateral that members see in their inboxes and around chapter events each month. With a Bachelor of Fine Arts in Communication Design from Texas State University-San Marcos, Bunmi found her calling when she first joined SMPS. Because of her skill in design and her team oriented approach, she had no problem applying her education to her voluntary involvement. “I was quickly embraced by the members of the group and felt a part of it in no time at all,” said Bunmi. Owner’s Breakfast An Opportunity for Firm Principals, Partners & Executives to Connect Firm principals, partners and executives are invited to join Dr. Brian T. Woods, Superintendent at Northside ISD for breakfast and an intimate roundtable discussion. D’Anna Woodmansee was promoted to Marketing Friday, November 30th Coordinator at Raba Kistner, Inc. 7:30 – 7:45 Registration 7:45 – 8:00 Breakfast Served 8:00 – 8:45 Discussion with Speaker 8:45 – 9:00 Questions 9:00 Adjourn The Victoria House at the Marriott Plaza Hotel 555 South Alamo, San Antonio, TX Got Announcements? If you are interested in featuring an industryrelated article/essay/commentary or an announcement in our newsletter, please submit a request in Word format or include in your email to [email protected]. $40 per person When Where Cost This event is limited to 20 people and is exclusive to firms with at least one SMPS member. Only one attendee per firm please. San Antonio Breakfast Sponsors: Looking back, she has two favorite projects. First is the development of a new look for the Owner’s Breakfast. Since the event was moving to a new venue, Bunmi took photos of the venue’s exterior and its resident peacocks. Then, she says, “Incorporating some of the photos I took, along with some stock photography…I played around in Photoshop until I achieved the look I wanted.” Another favorite project was a collaboration with Charlie Jakubisin to introduce a new brand for several monthly communication pieces for the 2010-2011 year. “There’s always a sense of pride when you see your work, or at least some of your design influence, being incorporated for the bigger picture.” Bunmi is an artist who, from an early age, dabbled in various creative mediums like illustration, sewing, story and poetry writing, photography and painting. In 8th grade, she won an illustration contest where her work was featured on a billboard in San Antonio. With all of Bunmi’s successes, including her recent promotion to Manager of Corporate Marketing & Branding, it is clear that her passion for design has transcended from childhood to her career. 4 5 : real marketing flavor Event Spotlight: TSPE ENGINEERS WEEK MIXER SMPS’ 2013 E-Week Mixer was a complete success! Every year during TSPE Engineers Week, SMPS San Antonio celebrates our engineers by giving away gift cards and serving wonderful appetizers and beverages. Over 100 attendees mingled at Sherlock’s Pub & Grill on February 21st as we celebrated our Engineer of the Year, Davy Beicker, PE of Beicker Martinez Engineering, with ‘Beicker Bucks’. Special thanks to the Membership Committee for making the event a hit! Pencil it In MARCH 5 Celebrity Putting After Dark – Silverhorn Golf Club 21 Talk Marketing – The Importance of Internal Marketing and Communications 27 Monthly Luncheon – New Braunfels Growth Outpacing State Average: What’s in Store for the City’s Future? 29 Owner’s Breakfast Community Involvement: APRIL 11Talk Marketing – Client Perception Studies: SPREADING SMPS CHEER 18 Fiesta Mixer/Annual Membership Drive For the fifth year in a row, SMPS San Antonio members did their part to spread some holiday cheer to children in the Janey Briscoe Children’s Center at University Hospital. The toys donated by SMPS members who attended the annual Christmas luncheon were delivered to the Children’s Center and will be given to the young patients of the hospital, not only during the holiday season, but throughout the rest of the year as well. A representative for the Children’s Center who attended the luncheon expressed her gratitude for the SMPS San Antonio donation, as we were one of the only groups to support this cause in the 2012 Holiday season. What the Client is Really Thinking 24 Monthly Luncheon MAY 9 Talk Marketing – Career Development: Making Yourself Invaluable 22 Monthly Luncheon Did you Read Me? Win $20 Cash! We love our readers! That’s why we are giving you the opportunity to win $20 cash. For the March luncheon, just remember: SMPS SHOWERS BRING MARKETING FLOWERS! In Case You Missed It: SMPS Southern Regional Conference 2013 This year’s SMPS Southern Regional Conference in Fort Worth, Texas was well worth the trip to our state’s so-called “Funky Town!” More than 220 members attended the conference to learn from keynote speaker Dana Williams, Marketing Director of Southwest Airlines and Candace Fitzpatrick, Founder and CEO of CoreClarity, LLC, among other creative and marketing leaders. Much of the event’s success can be attributed to members of our San Antonio chapter who served on the 2013 SRC Planning Committee, including: Conference Co-Chair Amy Hartsock, CPSM, Goetting Rowe Engineering; Conference Co-Chair Linda Koch, FSMPS, CPSM, Pfluger Architects; Past Chair/Keynotes Chair Lauren Guido, CPSM, Guido Brothers Construction; and Public Relations Chair Charlie Jakubisin, Element Thirty. Looking forward to next year! 2012-2013 SMPS Board President Jennifer Soto The Brandt Companies, LLC President-Elect Eva Ramirez RVK Architects 2012-2013 SMPS Sponsors Annual Presenting Sponsor Treasurer Rosie Hartman, CPSM RVK Architects Platinum Sponsors Secretary Felicia Love Marmon Mok Architecture Past President Melodye Tomsu, CPSM Cleary Zimmermann Engineers Communications Adrian Lindsey, CPSM Foster CM Group, Inc. Community Relations Larisa Langley, CPSM Coyle-SDA, Inc. Bainmedinabain E N G I N E E R S & S U R V E Y O R S Pantone 151 CVC Pantone Cool Gray 6 CVC Education Abby Deras, CPSM Cude Engineers Membership Lauren Guido, CPSM Guido Brothers Construction Programs Christy Rhone O’Connell Robertson Sponsorship Jeff Young Ascend Group Annual Education Sponsor Annual Student Chapter Sponsor For more information about our 2012 - 2013 Board of Directors, please visit our website at www.sanantoniosmps.org/about_powers. In-kind Sponsors : beverage servers Communications Committee [email protected]
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