H o w t o P la ce a n Ord e r Fre q u e n t ly As k e d Qu e s t io n s One of the most exciting features Promise will offer you is an array of state-of-the-art tools designed to help simplify your business making it easier for you to succeed. This is probably most evident in how a you will place your order on the new Avon website. With Promise, you will be able to place orders on you schedule as well as place multiple orders during the campaign. You will have access to real-time inventory status as well as the ability to reserve products ahead of time. With Promise … the choice is up to you. The Frequently Asked Questions below are being provided to answer most of the questions we have heard related to how to place an order when we launch Promise. 1. When will the new Avon website be available for me to start placing orders? We anticipate that the new Avon website will be available sometime in the spring of 2013. We will advise you with further details as they become available. 2. How do I get started on the new Avon website? You will have access to comprehensive online training to help her get started on the new Avon website. The first time you access the new site, after it launches, you will need to register. If you are an established Representative, much of your information will be transferred from the old website. You will still need to supply some additional information. During the registration process you will be assigned a new Account Number. We recommend that you make note of this new Account number in your for future reference. 3. Will COMPanion be part of the new Avon website? The current COMPanion program will not be a part of the new Avon website; however, the order building functionality of COMPanion has been enhanced and its features have been built into the website. Plus, when Promise launches, we will be introducing COMPanion Plus. A state-of-the-art new system, COMPanion Plus will be simple to use and make it even easier for you to run your Avon business. There will also be a series of online training to help you learn how to maximize this new tool. 1 H o w t o P la ce a n Ord e r Fre q u e n t ly As k e d Qu e s t io n s 4. If I used COMPanion on the old ordering website, will my Customer Contact information automatically transfer to COMPanion Plus? A Customer’s contact information will not automatically transfer to COMPanion Plus on the new Avon Website. We recommend that you ask your Customers to register on the new Avon website by sending them a link. Once your Customer registers, the information will be transferred to COMPanion Plus. You can also consider referring back to the original COMPanion and creating a file with your Customers’ Contact information. Once you have created this file you can manually enter your Customers’ Contact information into COMPanion Plus. To ensure that you can make a smooth transition to the COMPanion Plus, COMPanion will remain available in a read-only state for a period of four (4) months after the launch of Promise. 5. What does it mean when you say that with Promise I have the ability to order on a flexible schedule? Aren’t I tied to a Mail Plan? The beauty of Promise is that you are no longer tied to a specific Mail Plan and everyone will both sell and place their order on the same two-week National Selling Schedule. Of course if you like your current order submission date and delivery date you can continue to use them. The choice is up to you. With flexible ordering you have the ability to choose your delivery date from the available options. Your order submission date will be determined based on the delivery date you choose and your method of delivery. In addition to flexible ordering, with Promise, you can place multiple orders during a campaign. And, with the new Reservation program you will be able to reserve products from the next campaign for your Customers and those products will be shipped with the next Campaign’s order. 6. How do I actually choose my delivery date? With Promise you will choose your delivery date at the time you start building your order. 2 H o w t o P la ce a n Ord e r Fre q u e n t ly As k e d Qu e s t io n s 7. Will I be charged more for having the ability to place orders on my schedule? With Promise you will now pay One Simple Shipping & Handling Fee. The amount of this fee will be based on the following: 1. Your Level of Achievement or Tier 2. The size of your order (whether greater than or less than $50) 3. The Day of Delivery which you will choose at the time you place your order and the corresponding delivery method 4. The Shipping Address of your Order Depending on your Achievement Level (Tier), Delivery Date, the Shipping Address, the size of your order and the method by which your order will be delivered, you will have the following Shipping & Handling Delivery Fee Options when Promise launches: Shipping & Handling Delivery Options Preferred Fee for New, Bronze, Silver & Gold Representatives for Orders $50 & Over Standard Fee for Orders Under $50 Super Saver Rate $8.00 Privileged Fee for President’s Club & Above for Orders $50 & Over $4.00 $2.00 Regular Rate $12.00 $8.00 With One Simple Shipping & Handling Fee Avon will no longer collect the 70¢ per Customer Order Processing Charge. 8. When is the point in time within the Campaign when I must finalize my order for me to receive the order within the current cycle? You will be advised of the order submission cut-off date for your order, based on your delivery date and location, at the time you start your order. Because we are making inventory commitments to other Representatives, an order can no longer be added, edited or changed after your order submission cut-off date has passed. Please Note: If you submit a larger order on the last day of the campaign, in some circumstances, Avon may roll-over the shipment and the invoicing of the large order to the first few days of the next campaign. 3 H o w t o P la ce a n Ord e r Fre q u e n t ly As k e d Qu e s t io n s 9. What is meant by Product Number for Life? How will it work? As you know, today a product can have one or more product numbers in a Campaign and, that number can change from Campaign to Campaign. With Promise, each product will have a unique product number that will never change. You will no longer need to search for product numbers across different campaigns. 10. Will I be able to order Beauty products that are not featured in the current brochure? With Promise, the complete Avon Beauty product line will be available on the website for viewing by both you and your Customers. There will no longer be a need to wait for the product to be offered in a future Campaign. Having the complete Beauty product line always available means you will be able to better service your Customers and increase your sales and earnings potential. 11. How does the Reservation program work? With Promise you will have the opportunity to build an order for the current Campaign and, at the same time, you can build an order for the next campaign. With the reservation program, if the system shows the product as being available, you can “reserve” the product. The price your Customer will pay for that product will be based on the price of that product in the corresponding Campaign. 12. How will Promise improve my ability to service my Customers? With Promise you will have real-time access to up-to-date inventory information as you are placing your orders. This will help you manage your Customer’s expectations. If a particular product is not available at the time you are placing your order you will have one of four (4) options. You can: 1. Offer your Customer the choice of a substitute product that is available now at the same price. 2. Offer your Customer the choice of an alternative product that is available now at either the same or a different price. 3. Offer your Customer a future delivery by viewing the expected delivery date of the temporarily out-of-stock item. She can then reserve it at the current price if it’s available within the current or the next campaign. 4. Choose to cancel the product on the spot if the alternative or substitute product or future delivery is not an acceptable option for your Customer. 4 H o w t o P la ce a n Ord e r Fre q u e n t ly As k e d Qu e s t io n s Based on these four (4) options, there should be no more surprises. You should receive exactly what you order which will help to increase your Customer’s satisfaction. 13. With this improved visibility through real time inventory status is it reasonable to assume that every product will be available at all times? We firmly believe that with real-time inventory status Promise will help to improve your ability to service your Customer. This is because you will be informed of potential delays before you actually submit an order for a product. There will however be rare and extenuating circumstance (such as a trend increase or delayed shipment) that may result in a product not being available for you to reserve. 14. Where can I go for additional information about how to place an order? Additional information about how to place an order can be found on the RepCafé. If you have any further questions after reviewing these FAQs and the information on the RepCafé, you should contact your District Sales Manager, Upline Sales Leader or Avon Customer Care Centre. 5