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FAQS
{slide=How to order & send ashes to us}
How can I order my precious keepsake and how do I organise sending my loved ones
ashes to you?
Please use the contact page to find the relevant details in your country, once you have
contacted us we will then advise you how to order and also on the best and most secure
method for collection of ashes and the return of your keepsake order.
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{slide=Why have a Keepsake?}
Why have a keepsake?
This will act as a tangible and very personal reminder of your time together. A lasting memory
which is personal only to you.
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{slide=What makes my keepsake unique & do you safeguard the ashes sent to you?}
What makes the keepsake I purchase unique & how do you guarantee the ashes used in
my keepsake are those of my beloved?
Each item is individually hand made and crafted using only the ashes you send us. We have
strict quality control procedures in place to ensure the ashes used in the encapsulation process
are matched to your personal order and returned to you
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{slide=May I have some ashes back to scatter?}
May I have some ashes back to scatter?
Any ashes that you send to us that are unused will be returned to you.
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{slide=Can can a name be engraved on the picture frame?}
Can a name be engraved on the picture frame?
A name plate can be affixed with your requested name on the photograph frame.
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{slide=Is the jewellery guaranteed?}
Is the jewellery guaranteed?
Each Sterling silver pendant is Hallmarked, which is a guarantee of purity and quality. Should
you have any reason to be dissatisfied with one of our products please do not hesitate to
contact us.
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{slide=Can Sentimental Connections engrave on the jewellery keepsake?}
Can Sentimental Connections engrave on the Jewellery Keepsake?
A Small engraving can be done on the reverse of the pendant.
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{slide=How long will my order take?}
How long will my order take?
Please enquire at the time of ordering, normally it is between 2 and 3 weeks.
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{slide=May I order more than one item?}
May I order more than one item?
More than one keepsake may be purchased.
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FAQS
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{slide=What forms of payment do you accept?}
What forms of payment do you accept?
An invoice will be sent to you via email or post once your order has been placed
Paypal and all major credir cards are accepted for online/email orders.
Cheques are accepted by post.
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